Workplace Manager Resume Sample
Ahmed Rodriguez
43076 Augustus Skyway,
Philadelphia,
PA
+1 (555) 338 7048
Work Experience
Workplace Manager
04/2018
-
PRESENT
Houston, TX
- Preparation & issue of regular building notifications to internal business units, Atlassians working with Workplace Experience Comms Lead
- Manage the induction and onboarding of contractors/vendors as required to support the safe work under JLL management to Atlassian
- Incident Management & Investigation (incl PIR for critical incidents)
- Review and summarize lease information
- Provide superior client service leading to successful conversion of support to annuity contract for JLL with Atlassian globally
- Provision of operational support to assist with the Atlassian flexible working environment
- Service & application owners
- Workplace project teams
Manager, Workplace Experience
07/2011
-
01/2018
Phoenix, AZ
- Global service desk teams
- Internal development team
- External development partners
- Ensure and perform workplace delivery in accordance with corporate framework and local business needs
- Work with all levels of the employees and external vendors
- Excellent familiarity with CAFM tools as well as PowerPoint, Excel and Microsoft Projects
- Collaborates with Segment Technology leads in aligning Workplace Services strategic plan with Segment/BU IT Strategic Plan. Translates Segment Technology needs and priorities into service requirements
- Ensures alignment of Workplace service goals, objectives and priorities with Segment Technology Leads for Segment IT demand
Senior Manager Workplace
07/2006
-
02/2011
San Francisco, CA
- Supports the Business Segment IT projects by ensuring Workplace Services and other Enterprise IT teams and subject matter experts are appropriately involved, engaged and responsive
- Works directly with client to best achieve their business objectives
- Drive all ‘non-business as usual/operations’ Communication to the client team in a structured fashion
- Provide leadership to the Fannie Mae’s Facilities Planning & Move Operations team for day-to-day facilities planning and move activities as well as for strategic projects in support of defined business and customers’ needs
- Combine the disciplines of project management and people management for effective collaboration on all activities; manage the efforts of extended team members and business partners from various functional areas and engage key stakeholders in the problem solving process
- Influence decisions and prioritize resources; flexibility and the ability to adapt to changing business needs
- Exceptional interpersonal relationship development skills, with the ability to communicate effortlessly at all levels within the organization
- Experience working within a Facilities Management environment with responsibility for Hard & Soft Services and Standard SLA’s & KPI’s
- A positive “can do” attitude and a willingness to become totally at one with office Leaderships’ expectations
Education
Everglades University - Orlando
2000 - 2005
Bachelor's Degree in Construction Management
Professional Skills
- Excellent communication, team interaction skills, presentation and consulting skills, positive and pragmatic thinker
- Proven organisational skills, the ability to prioritise in order to meet deadlines across a number of live projects
- Strong interpersonal skills, excellent communication (oral and written)
- Strong organization skills with the ability to prioritize and multi-task
- Strong skills in developing internal reporting systems, benchmarking and target setting
- Strong leadership, coaching, consulting and general team management skills
- Strong Estimating skills to develop high level project budgets
How to write Workplace Manager Resume
Workplace Manager role is responsible for english, leadership, consulting, social, presentation, organization, planning, architecture, analysis, security.
To write great resume for workplace manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Workplace Manager Resume
The section contact information is important in your workplace manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Workplace Manager Resume
The section work experience is an essential part of your workplace manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous workplace manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular workplace manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Workplace Manager resume experience can include:
- Strong analytical skills to understand and identify root causes, trends and opportunities
- Service oriented with strong communication skills both oral and written. Ability to interface with associates at all levels
- Exceptional communication, influencing skills, experience of communicating at all levels
- Strong extemporaneous communication skills – being able to handle rapid changes or difficult questions in conversation
- Strong organizational skills, with the ability to manage multiple complex projects with inter-related asset and timing dependencies
- Perform effectively in environments with frequent workload changes and competing demands; adjusts priorities quickly as circumstances dictate
Education on a Workplace Manager Resume
Make sure to make education a priority on your workplace manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your workplace manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Workplace Manager Resume
When listing skills on your workplace manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical workplace manager skills:
- Strong presentation skills with the ability to effectively communicate to small groups, seminar audiences and individuals at all levels within an organisation
- Excellent interpersonal skills, establishing good working relationships with colleagues, the business and other stakeholders
- Manage large workloads by multi-tasking and utilizing superior organisational & prioritisation skills
- Well organized with a meticulous attention to detail, organizational skills, time management, prioritizing and the ability to handle a complex, varied workload
- Excellent people skills & leadership qualities team working abilities
- Extremely strong communication skills at all levels with ability to context and explain complex information easily
List of Typical Experience For a Workplace Manager Resume
1
Experience For Manager, Workplace Experience Resume
- Excellent verbal, written communication and social skills, proficiency in English
- Proven skill in strategic planning, forecasting and annual budgeting
- Solid experience influencing and establishing credibility with senior stakeholders
- Advanced financial management skills and decision making (P&L’s, program and project budgets and expense management)
- Proven experience managing the end to end change journey on large and/or complex people focused workplace projects
- Working towards creating globally aligned processes in day to day activities, leveraging the skill set within the workplace team
- Educating and training EFM Regional- Sub and Micro leads, IFM GSM’s and employee Council members on Workplace Experience
- Building strong customer relationships with department heads and management teams within the business, assuring a high level of customer satisfaction
2
Experience For Manager, Workplace Services Resume
- Working with the business to determine priorities and ensuring the change journey is aligned to the project vision
- Knowledge of facilities management, furniture, space planning and building systems with 5+ years’ experience in a high growth company
- Experience managing complex programs
- Ideally experience of managing a team split over various office locations
- Previous experience managing resistance
- Experience working in a disciplined project governance environment
- PMP Certification or relevant experience leading projects, or
3
Experience For Senior Manager Workplace Resume
- Previous experience in a customer oriented role
- Be accountable for the effective management of site FM run budgets, both fixed and variable, and capital budgets where required
- Conduct User Experience assessments with user research including observation, interviews and surveys
- Cross-train the Change Mgmt Team on User Experience standards and processes to transform the team
- Support Service Design / User Experience at the organizational level
- Previous experience in office & facilities management in a similar corporate environment
- Experienced in a variety of services and contract types
- Staff Management experience (performance and development) is absolutely required
- Commercial workplace experience
4
Experience For Senior Workplace Manager Resume
- Working cross-functionally with all areas of the business, engaging, building and maintaining relationships with key stakeholders
- Reporting, monitoring and mitigating risks and issues associated with the change
- Understanding of general accounting practices and processes
- Being single point of contact for XL Catlin employees regarding workplace services on site
- Ensuring the regular upkeep of the first and fire marshal register and arrange training as necessary
- Creating and managing project plans for strategic activities, and implement tactical program improvements to meet objectives when required
5
Experience For Assistant Manager Workplace Service Resume
- Assessing the change impact and conducting change impact assessments
- Developing and delivering change management and communications plans
- Overseeing the development and delivery of training and organisation design plans
- Defining and measuring change management success criteria
- Monitoring stakeholder progress on the commitment curve and assessing stakeholder change readiness
- Assisting the regional XL Catlin Head of Workplace / Facility Management on a daily basis with all FM tasks
- Updating and maintain the office management process and procedure documents to ensure transparency and direction to colleagues
- Coordinating multiple complex workstreams to ensure defined scope, performance, schedule, cost objectives and customer requirements are met
- Developing the change management strategy
6
Experience For Workplace Portfolio Manager Resume
- Ensuring that the change management component of the project is delivered within time, quality and budget constraints
- Contributing to detailed project proposals to support informed project decisions
- Logging, assigning and monitoring calls into the facility helpdesk (Internal Services shared mail) ensuring the capture of all work streams
- Ensuring that SLA's and KPI’s are in place with 3rd party vendors
- Exemplary financial stewardship from planning and managing operational and capital budgets within a narrow variance band
- Expert understanding of employee services including, conference center operation, and group meetings
- Employee Onboarding & MAC activities: managing employee moves and office to support the dynamic illumina environment
7
Experience For Digital Workplace Change Manager Resume
- Financial management, specifically budget planning, accrual accounting and reconciliation
- LEED Certification in building design and construction, interior design and construction, building operations and maintenance
- Make decisions quickly and courageously; be willing to learn from mistakes and appropriately adjust
- Savvy negotiating tactics; ability to guide and influence toward what is best for the business
- Manage Associate dining program
- Flexible in approach whilst working to exceptional high standards
8
Experience For Nexperia Workplace Service Manager Resume
- Comfortable working within a fast-paced, dynamic (and sometimes ambiguous) environment
- Responsible for management of operation and monitoring of critical and non-critical system equipment and components
- Persistence to be successful in overcoming obstacles
- Create powerful and concise presentations using standard bank software (PowerPoint)
- Generate through collaboration innovative ideas that bring value to the organization
- Comprehensive knowledge of finance and budgeting as well as analytical tools to complex issues and make substantiated recommendations
- Active member of professional networking organization
9
Experience For Workplace Change Manager Resume
- Relevant certifications including but not limited to CFM, MCR, MCR.w, SLCR, etc.; or
- Familiarity with construction management principles, and the ability to lead small projects as needed
- IOSH or NEBOSH qualification desirable
- Operations & Office Management
- Previous CAFM and Auto-CAD required6233170327
- Product portfolio management, strategy, design, compliance and ongoing development for ANZ's award winning ANZ Smart Choice Super Product (MySuper employer and retail offerings) and ANZ’s master trust group insurance offering
- Ensure that all the activities of C&W in the region are in-line with the new output based contract and that all the deliverables under this contract are being met. To ensure that C&W meet the KPI’s and SLA’s under this contract and to report to the Regional Workplace Occupancy Director any deviations from the contract
- Work closely with C&W’s Regional Operations Manager and team to help prepare short, medium & long-term (1yr, 3yr & 5yr) facilities Opex and Capital replacement programs, ensuring that each line entry has suitable business justifications and priority categorisations
10
Experience For Workplace Manager Workplace Resources Resume
- Work alongside C&W’s Global Health & Safety Director to ensure that all the Workplace Services deliveries are being managed in accordance with the various in-country regulations and that our buildings are fully compliant with all H&S legislation specific to the countries we operate from
- To oversee the delivery of C&W’s contracted glide path savings initiatives and to work with C&W, HR and Workplace communications to prepare and issue relevant Workplace Services site communications in respect of this where appropriate
- Well-developed written and verbal communication skills in English and Chinese
- To support and lead the development, implementation and evolution of an effective asset management strategy encompassing all Thales UK sites
- The development, implementation and maintenance of an effective lifecycle plan for all assets, Asset categorisation and asset risk management
- Ensure the efficient delivery of FM/workplace services to support the activities of the UK businesses and their current site operations
- To support the evolution of the UK Workplace, in accordance with business needs and growth plans, aligned with the UK Real Estate Workplace Strategy
List of Typical Skills For a Workplace Manager Resume
1
Skills For Manager, Workplace Experience Resume
- Excellent communication skills and influencing ability. Comfortable and at ease in a lead presentation role
- Demonstrating Consultative Selling Skills
- Completing all required tools and templates to manage the change effectively
- Demonstrated experience in customer service activities, preferably in financial services and/or training background
- Validating /establishing sponsorship, funding, timing expectations
- Significant experience in advising, supporting and coaching senior sponsors and stakeholders
- Continuously evolving workplace experiences to meet changing expectations, requirements, cultures and working practices
2
Skills For Manager, Workplace Services Resume
- Proven cost estimating and project specification writing abilities
- Experience in leading change impact assessments, stakeholder engagement and training plans
- Strong organizational, time management and multi-tasking abilities
- Significant experience in delivering successful strategic change
- Experience of managing change within a multi-stakeholder, matrix environment
- Complete project initiation form for local client projects and verify priority through the alignment with the regional plan
- Amazing offices overlooking the Thames with collaborative working spaces desk environment
- Facilitating cost estimating, funding approval, assembly of project team
3
Skills For Senior Manager Workplace Resume
- Reviewing and implementing the change impact assessment, any transition requirements and documenting results
- Assisting with identifying stakeholders and determining their requirements and interventions to support progress of change activities
- Collaborating with the FM Operations team to maintain building services through and after change
- Programming, planning and development of corporate workplace initiatives and programs
- Developing key stakeholder understanding and acceptance of changes
- Leading initiatives to drive lifetime relationships to Fidelity
- Growing Fidelity’s brand recognition with our participants
- Understanding of ISO documentation standards
- Working with the change management team and stream leads to prepare impacted groups for change
4
Skills For Senior Workplace Manager Resume
- Mentoring and developing the office Managers, to achieve their potential
- Mature working from home mindset and parent friendly working culture
- Oversee maintenance of facilities including HVAC, plumbing, electrical, security, AV etc
- Responsible for space planning and management, executing associate moves, renovations and installations of facilities assets and equipment
- Responsible for the on-going day to day operations of the office facilities ensuring all key, services and systems are 100% available 24/7, 365 days / year
- Leverage the Archibus IWMS system for scenario building and day to day management of space, ensuring the occupancy data within the system is accurate and live
- Prayer room, nap room and stunning rooftop garden
- Work with client/client controller to confirm project costs, allocations and verify funding & obtain Execute Commit approval
- Responsible for building emergencies
5
Skills For Assistant Manager Workplace Service Resume
- Interface with facility vendors and building personnel
- Workplace Lead - coordination and oversight of project implementation leveraging outsource partners
- Responsible for standardising the local Health & Safety program to align with the corporate program to ensure full coverage and compliance
- As qualified, perform Building Management System operations
- Produce and manage occupancy forecasting reports on a regular basis
6
Skills For Workplace Portfolio Manager Resume
- Maintain an appropriate level of professional presence at Industry Association and Events
- Speaks to and supports the BGIS culture internally and externally
- Maternity & Paternity benefits
- On-site gym, external gym membership contribution & wellness benefit
- Never go thirsty, Nespresso bar and stocked fridges
- Summer & Christmas festivals/parties and regular events
- Collect local/regional demand and provide to theater planners for alignment to overall global demand
7
Skills For Digital Workplace Change Manager Resume
- Partner with CRMs to resolve alignment discrepancies, and communicate results to the local client
- Understand M&A Integrations strategy and develop the Brief for local/regional delivery, influence consolidation opportunities, implement the acquisition integration plan, and remain on Integration team until activities are operationalized and handed over to theatre COEs and respective providers
- Contribute to the definition of conceptual model, final design, and standard packing of a new and/or revised offering
- Participate in the assessment of financial impacts (VROM) for the Global Site Strategy
- Participate in the translation of actions into a set of projects to optimize the RE portfolio
8
Skills For Nexperia Workplace Service Manager Resume
- Route local client project requests for review through the portfolio management process
- Engage with the client to identify their requirements, interpret into a project brief, and obtain client sign-off
- Facilitate the client project survey as part of project close-out
- Manage the resolution of services and facilities escalations as needed
- Manage occupancy permits and sign-off on the initiation of new facilities
- Responsible for the ongoing management and optimization of building space for their assigned portfolio which includes: review of local demand requests and occupancy data, conducting space walkthroughs, making decisions on space solutions, approving move requests, and resolving space escalations
- Strong experience of managing confrontational situations, listening and problem solving but ensuring integrity to overall strategies
- Strong change management understanding with direct experience of managing organisational change and real estate projects
9
Skills For Workplace Change Manager Resume
- Previous experience of managing a flexible workplace with client service industry experience an advantage
- Demonstrated experience in delivering to performance objectives, for scope, schedule and cost
- Strong understanding of current workplace planning theories and leading-edge thinking in that area
- Experience of using Microsoft Excel to review and interrogate data outputs
- Creates organisational wide value by forging excellent relationships with peers and key stakeholders
10
Skills For Workplace Manager Workplace Resources Resume
- Adept at multi-tasking and managing multiple priorities, teamplay, enthusiasm and sense of commitment
- Experience in multiple areas of Workplace Delivery (min. 3) and understanding of the interdependency of their functions
- Headquarters Facilities Management experience (corporate dining, security, concierge services and site management)
- Experience in working in a multi-cultural / diverse environment
- Demonstrated success directly interfacing, with client senior management, vendors, and throughout all levels of the organization
- Act as landlord point of contact for RE administration activities
List of Typical Responsibilities For a Workplace Manager Resume
1
Responsibilities For Manager, Workplace Experience Resume
- Communication: demonstrated ability to communicate clearly and effectively, both in verbal and written form, especially in remote management situations
- Proven facilitation and negotiation skills
- Strong client service skills with ability to manage client expectations
- Desirable: Property change experience, activity-based working (ABW) and experience with agile change techniques
- Leadership and people management skills - internal as well as vendor and partner
- Delivering efficient workplaces through effective space design
- Vendor & Budget Management - budgeting, sourcing, invoicing, planning, and maintaining good relationships with vendors
2
Responsibilities For Manager, Workplace Services Resume
- Experience in leading a team in maintaining buildings and systems
- Manage Workplace experience across different workplace environments including, Villages, POD’s, Network Branches and Commercial Buildings
- Experience in office and procurement management, or similar positions
- Experience in managing owned and leased properties
- Manage the outsource supplier relationship relevant for the delivery of efficient and effective change and communications programs
- Demonstrated ability to work towards and achieve defined targets and KPIs
- Knowledge and experience related to industry standards
3
Responsibilities For Senior Manager Workplace Resume
- Experience in and knowledge of change management principles, methodologies, tools and implementation strategies
- Delivering change initiatives such as office redesigns and moves, covering: communications, project support, space planning, moves and furniture
- Ensuring that change initiatives meet and exceed colleague expectations, minimising disruption and delivering to time, cost and quality measures
- Managing and maintaining accurate office layouts and changes through outsourced CAD administration
- Working closely with the heads of the relevant business units to manage the changes required in this program of work
4
Responsibilities For Senior Workplace Manager Resume
- To integrate fully with the CBUs, contributing to the MTIP and the strategic development of UK sites in supporting UK growth
- Develop a strategy and method to achieve efficient delivery of services, considering the following as performance measures: quality, cost and timeliness
- Provides management oversight to team members and provides coaching and mentoring in related areas of expertise
- Assist with the onboarding and offboarding of employees
- Chair the Owner’s Council Meeting with business leaders & Workplace Committee Meeting with business representatives
- Personally handle difficult situations involving escalations from building residents
5
Responsibilities For Assistant Manager Workplace Service Resume
- Design and execute staff consultation processes and engagement activities focusing on new ways of working and behavioural change
- Manage day to day facilities operations including ticketing system, furniture procurement, moves, janitorial, and food services
- Implement and expand on cross training with relevant departments
- Ensure all moves are executed according to SLA’s
- To visit each department at least once a day and ensure client and customer expectation is being met and that any exposed areas are covered and supported
- To approve all rotas before issuing to ensure all departments are covered at the correct times
- To oversee the site printers and ensure all are in working progress or down machines are reported and actioned
- To maintain all NDA’s and training records of all perception personal on site
6
Responsibilities For Workplace Portfolio Manager Resume
- To offer innovations on a monthly basis to the General Manager on ways of improving the site’s daily operations
- Oversees and supports senior acting as the first point of contact
- Manages expectations and needs of client user groups without compromising client or BGIS objectives
- Coordinate with HR and senior management for new hire seating
- Management of the furniture program and standards, making adjustments, repairs, reconfigurations as needed
7
Responsibilities For Digital Workplace Change Manager Resume
- Perform user testing on any changes made with systems
- Build relationships with Clients, Partners and Peers, acting as role model for collaboration, team work and C-Lead
- Capable of working with others to find solutions to complex problems
- To support the evolution and delivery of the Industrial 2020 plan from a Workplace / Real Estate perspective
- To support the development and evolution of the IFM Contract across the UK
- Support future growth plans of the UK businesses, providing real estate leadership, advice and services in the development of bids, programs and projects across the UK
- Ensure UK sites remain compliant with statutory / legislative (Real Estate) requirements and support UK accreditations
8
Responsibilities For Nexperia Workplace Service Manager Resume
- Energy and Waste management strategy and delivery
- FMP and critical environments
- Assist in the strategic development of the IFM model and the IFM partnership to drive efficiencies & innovation and to embed the Real Estate Solutions one team operating model. This shall include the identification, ownership and implementation of improvement initiatives and activities
- Be responsible for the effective management and mitigation of FM risk for sites within remit, ensuring a culture of no surprises
- Provide technical support and thought leadership working closely with the Site team and business on not only the delivery of services but also business bids programs and workplace strategy (both office and Industrial)
- Experience both in the preparation and control of building and capital projects
- Facility Management Professional (FMP) or Certified Facility Manager (CFM) credential strongly recommend
9
Responsibilities For Workplace Change Manager Resume
- Be responsible for owning, developing, implementing and managing the energy reduction and management strategy delivered through our energy management partner
- Work in partnership with outsourced partners and real estate functional leads in developing, implementing, evolving and utilising real estate metrics to drive functional and workplace performance in demonstrating value to the UK business
- Excellent people management skills, with the intellectual confidence and the ability to influence and challenge others, including senior stakeholders
- Hard services, HVAC and M+E background essential
- Plans the work of staff, delegates work, ensures work is completed accurately and on time
- Responsible for facility service review, audits and corrective action
- Responsible for directing and scheduling projects insuring they are completed on time and within budget, including the development of scope, management of bids, contract coordination, vendor set up and procurement
- Ensure compliance with security policies and procedures
- Maintain and support office audio visual program
10
Responsibilities For Workplace Manager Workplace Resources Resume
- Coordinate and setup resources for employee office social events and town hall meetings on and off site
- Identify and manage associates amenities
- Develop and manage site budget, responsible for controlling operating expenses within budgetary guidelines and makes recommendations for cost effective reductions
- Manage, mentor and develop Facilities staff
- Familiarity with the use of facility management software (IWMS)
- Self-motivated, proactive team leader
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