Implementation Business Analyst Resume Sample
Terrill O'Conner
667 Armstrong Inlet,
Dallas,
TX
+1 (555) 889 1025
Work Experience
Analyst / AVP Business Implementation Manager
05/2017
-
PRESENT
Detroit, MI
- Track review schedule and upcoming milestones
- Maintain policy supporting processes such as exceptions, etc
- Advisor in questions of SAP cloud technology and good knowledge in at least one more
- Min 3 years of job relevant experience
- Experience in gathering and developing detailed functional requirements or equivalent experience
- Works with an assigned Project Manager to present best practices workflows to client, and appropriately responds to clients’ needs
- Gather key performance indicators and metrics data, which reflect the group's current performance
- Identify key areas of strength, trends and opportunities for metrics performance improvement and develop recommendations for actions to achieve performance improvement
Implementation Business Systems Analyst
01/2015
-
03/2017
Phoenix, AZ
- Analyze and rationalize all key metrics and quality measures defined in the quality management and operating plan
- Adopts the metrics program into day-to-day operations
- Manage data collection process and mechanism
- Responsible for the overall management of definition, measurement and centralized processing of the customer's demand requests
- Participate and Chair Service Review Calls with Client
- Manage all SLA’s and escalate as appropriate
- Drive & Chair Major Incident and drive open actions from MIR
- Monitor adherence to Accenture's and client's policies and standards (e.g., project approval process, work request process, business continuity management, data privacy and security, major incident escalation)
- Support day-to-day management of service level agreements (SLAs) including
New Business & Transitions Implementation Analyst
05/2008
-
07/2014
Los Angeles, CA
- Interview and document discussions with both stakeholders and end user community
- Develop SLA/SLO, MTTR and End to End reporting for both operational and service level management
- Assessment of current service catalog and gap analysis
- Own the Business Implementation Meeting in collaboration with the Service Quality Manager to cover the clients’ changes and on-boarding, of which the follow up of any actions related to those
- Strong background in the role of Business Analyst, Business Systems Analyst, QA Analyst, or Customer Support with 2 to 3 years in a software development environment
- Good judgment, extreme discretion and flexibility in work hours
- Effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally
Education
University of Phoenix - Lenexa Learning Center
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- IT Business Analyst serves as direct liaison to functional process owners in order to translate and prioritize requirements for assigned area project and maintenance work
- Key Responsibilities - Responsible for translating high-level business requirements into detailed functional specifications and managing requests for changes to the specifications
- Strong interpersonal skills - Excellent written and oral communication skills
- Proven communication and problem solving skills, detail-orientated
- Proven technical proficiency and desktop computing skills
- Advanced Excel skills, including Pivot Tables, VLookups; exposure to Visual Basic
- Exceptional verbal and written communication skills to interact with clients, partners, and internal teams
How to write Implementation Business Analyst Resume
Implementation Business Analyst role is responsible for insurance, design, reporting, compensation, procurement, software, health, compliance, benefits, lending.
To write great resume for implementation business analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Implementation Business Analyst Resume
The section contact information is important in your implementation business analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Implementation Business Analyst Resume
The section work experience is an essential part of your implementation business analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous implementation business analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular implementation business analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Implementation Business Analyst resume experience can include:
- Requesting, analyzing, identifying, communicating, and reconciling gaps in client requirements or data while remaining cognizant of project milestones
- Building, testing, and demonstrating client/partner business requirements in test site
- Leading business requirements gathering sessions and design workshops with client/partner
- Working with project team to present best practice workflows to client/partner
- The ability to stay calm and personable under pressure. Seeking someone who can perform well in a highly dynamic, rapidly changing environment
- Manage all scope changes including client’s expectations
Education on an Implementation Business Analyst Resume
Make sure to make education a priority on your implementation business analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your implementation business analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Implementation Business Analyst Resume
When listing skills on your implementation business analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical implementation business analyst skills:
- Demonstrated detail-orientation with strong organizational skills, including the ability to self-manage time and tasks / Ability to work with ambiguity
- Understanding/application of Implementation methodology / Demonstrated ability to understand and manage client expectations
- Experience in using, supporting, trouble-shooting, and/or designing Multiple Listing Service and accompanying software in the Real Estate Industry
- Experience working in relevant industry (Security lending and client On-Boarding)
- Experience in dealing with Banking and/ or Financial Sector clients
- Experience and/or understanding of the Managed Services Provider and/or Vendor Management industry
List of Typical Skills For an Implementation Business Analyst Resume
1
Skills For Implementation Business Systems Analyst Resume
- Three or more years of experience in implementing projects and application customization or relevant domain knowledge in Benefits Administration
- Business Analysis, Project Management, and reporting experience required
- Demonstrated ability to understand and manage client expectations
- Experience working in a health care or workers’ compensation related field
- Able to organize and prioritize projects in a fast-paced and deadline oriented environment
- Strong customer focus and detail oriented
- Omni experience
- Able to multi-task and possess the ability to reprioritize tasks as necessary
- Understanding/application of Implementation methodology
2
Skills For Analyst / AVP Business Implementation Manager Resume
- Maintains functional peer relationships and detailed working knowledge of the assigned area?s systems, organization, and business processes
- Assist in the definition of project scope and success criteria - Perform project management tasks as needed - determine, assign, track and manage project tasks, documentation, issues, change requests, status, etc
- Partner with development team to provide reporting and status on project deliverables. - Coordinate and participate in Testing activities. Criteria & Qualifications
- Proficient at operating within a dispersed team across 11 US based cites
- Logistics including Third Parties
- Think quickly while utilizing documentation and best practices
3
Skills For New Business & Transitions Implementation Analyst Resume
- Intermediate working knowledge of Microsoft Word and PowerPoint, Visio, and exposure to MS Project as well as a variety of Internet browsers
- Currently seeking 2 Business Analysts for our Braintree, MA, Windsor, CT or Work From Home locations.
- Proficiency with various software applications programs including, Microsoft Project and Excel
- Knowledge of BKFS’s products and services as well as an understanding of the technology organization's systems and capabilities
- We are the VMS market leader in global spend and in 2017 were named the top company in our industry by Forrester Research
- Not only an industry leader but a thought leader – SAP Fieldglass keeps customers up to date with VMS industry knowledge on our ‘From the Field’ blog and social media accounts
- Be fluent in Spanish and English
- Learn complex concepts and subjects under a variety of conditions including formal and informal training as well as on the job coaching and through trial and error
4
Skills For SAP Fieldglass Implementation Business Analyst Resume
- Be fluent in Portuguese (Brazilian) and English
- Think quickly while utilizing documentation and best practices / Ability to learn complex concepts and subjects under a variety of conditions including formal and informal training as well as on the job coaching and through trial and error
- Exceptional verbal and written communication skills to interact with clients, partners, and internal teams / Advanced Excel skills, including Pivot Tables, VLookups; exposure to Visual Basic
- Knowledge on Flex system, HRIS system or financial data system implementation
- Data analysis & statistical techniques
5
Skills For Service Level & Catalog Implementation Business Analyst Resume
- Experience working in a cross functional team environment, including interacting with Application Development, Quality Assurance, Support, Training, and Marketing Teams
- Develops or modifies processes to resolve moderate to complex business issues (ie financial payroll, demographic payroll, & feedback payroll), and formulate desired results; includes analysis of business and user needs, documentation of business requirements, and translation of business requirements into functional requirements
- Competent to work at a high technical level for most phases of implementation projects; considers the broader business implications of proposed solutions to current and future business needs
- Supports design, build and test planning phases in Omni for medium to large scope enhancements and projects
- Supports project manager by developing detailed project information such as detailed scope information, test plans, evaluation criteria and results, etc
6
Skills For Implementation & Business Analyst Resume
- Requests, analyses, identifies, communicates, and reconciles gaps in client data while remaining cognizant of project milestones
- Detailed work and exchange of information with Policy experts and exposure to different areas of compliance and bank as a whole
- Configure base functionality to support client’s benefit plan and ensure requirements are delivered and product is fit for purpose
- Work with an assigned Project Manager to present best practices workflows to client, and appropriately respond to clients’ needs
- Partner with the FFS business areas to ensure that service provider’ feedback clearly depicts the success of the relationships
- Manage configuration of the test and production environments
- Support day to day functioning of the Global KYC Policy team including OCC-re-plan effort and the oversight of Policy and Standards. Specifically, maintain gold source of critical information, deliver actionable metrics, and support other related activities
7
Skills For Business Analyst for Implementation Resume
- Maintain IP/ICC data including
- Advanced Excel skills, including Pivot Tables, V-Lookups, and building macros; exposure to Visual Basic and intermediate working knowledge of Microsoft Word and PowerPoint, as well as a variety of Internet browsers (IE6, IE7, IE8, Firefox, Chrome etc.) is needed
- In addition, experience in SQL queries, ad hoc report development and exceptional verbal and written communication skills to interact with clients and internal teams is required
- An “Out of the box”, quick thinking individual who is able to ask for help and feels comfortable approaching others; utilizes documentation and best practices well is a good fit for this job
- The flexibility and ability to travel 20-40% of the time is required
8
Skills For AML KYC Policy Implementation Business Analyst Resume
- Building, testing, and demonstrating client/partner business requirements in test site / Ensuring that client configuration and business requirements documents are accurate, complete, and signed off by client/partner
- Manage configuration of the test and production environments / Participating in user acceptance testing
- Requesting, analyzing, identifying, communicating, and reconciling gaps in client requirements or data while remaining cognizant of project milestones / Actively contributing to product knowledge through self-study, meeting attendance, and project participation
- M &S.com logistics
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