Implementation Coordinator Resume Sample
Olga Cummerata
56743 Flatley Mills,
Los Angeles,
CA
+1 (555) 340 2923
Work Experience
Senior Implementation Coordinator
03/2016
-
PRESENT
Detroit, MI
- See each Purchase Order all the way through with no Project Manager involvement
- Work with Implementation Coordinator Leads and Project Manager's for order submission
- Orders are placed via standard ordering tools
- Communicate any issues with ordering to the Project Manager
- Liaison to Project Manager/Solutions Engineer/Global Technology Infrastructure
- New program or product experience desirable
- Demonstrated project management skills and the ability to manage complex tasks
Implementation Coordinator
12/2009
-
10/2015
Detroit, MI
- Interface with Sales: Support sales teams in client interaction and facilitate internal/external working sessions/meetings
- Prior to the installation, analyzes the customers’ existing products and consults with customer to map current system to the JHA product
- Communicates the customer’s needs/expectations to appropriate personnel
- Converts the data out to a friendly format with the tools provided
- Create virtual environments using Virtual Machines and SQL databases
- Loads the data into multiple go forward system formats
- Work with the client on a regular basis to complete all steps required for implementation of the products in their environment
- Discover and analyze the client’s requirements and current processes – required to prepare and conduct the customer implementation
Order Entry Implementation Coordinator
09/2007
-
11/2009
Boston, MA
- Strong entrepreneurial skills with the ability to think outside the box
- Excellent interpersonal skills, oral and written communication, and computer skills. Excellent attention to details; highly motivated, versatile, and able to work on multiple tasks
- Interface effectively and persuasively with all levels of management, both internal and external audiences to secure commitment to programs or goals and influence stakeholders in matrix environment
- Understanding of financial techniques for evaluating cost, present value, cash flows, return on equity Understanding of competitive issues including the bundling of products and services and unregulated product/pricing decisions
- Work well under pressure and successfully operate in an intensely competitive environment with specific profit and loss expectations
- Effective at building and leveraging internal and cross functional relationships to achieve goals
- Implementation Coordination: Lead product delivery/client implementation initiatives involving multiple internal (Canada and International TransUnion divisions) and external stakeholders. Independently manage timelines, implementation efforts, and customer communication and expectations. Implementation cycles are typically completed within 3-6 months
- Change Management: Recognize the impact corporate culture has on the success of product delivery and know how to use the organization to achieve delivery objectives
Education
North American University
2002 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrate excellent written and verbal communication skills (including email, phone, reporting, etc)
- Excellent organizational skills and ability to prioritize a wide range of tasks
- Excellent attention to detail. Excellent communication skills both written and verbal
- Able to demonstrate creative & strong negotiation skills
- Able to demonstrate excellent presentation skills
- Strong critical thinking, problem solving, and decision-making skills
- Strong organization and project tracking skills using MS Excel and other project tracking software
How to write Implementation Coordinator Resume
Implementation Coordinator role is responsible for customer, interpersonal, software, research, reporting, integration, retail, finance, credit, training.
To write great resume for implementation coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Implementation Coordinator Resume
The section contact information is important in your implementation coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Implementation Coordinator Resume
The section work experience is an essential part of your implementation coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous implementation coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular implementation coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Implementation Coordinator resume experience can include:
- Excellent customer service skills in order to work effectively with external customers and internal business partners
- Excellent skills coordinating tasks to ensure projects are completed correctly and on schedule
- Possess excellent interpersonal, communication and problem solving skills
- Able to demonstrate professional problems solving / analytical skills
- Demonstrated ability to work effectively and adapt to change in a fast-paced organization
- Experience of operating successfully within a fast paced team environment and cultivating strong working relationships with vendors
Education on an Implementation Coordinator Resume
Make sure to make education a priority on your implementation coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your implementation coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Implementation Coordinator Resume
When listing skills on your implementation coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical implementation coordinator skills:
- Able to demonstrate good organizational skills: Efficiently organizes multiple coordination assignments and prioritizes their work
- Excellent customer service skills – consistently following through until effective resolution is reached
- Attention to detail and strong ability to prioritize effectively
- Excellent verbal and written communication skills including both inbound and outbound phone calls
- Communicate verbally in person, on the phones, and in writing in a clear, concise and professional manner, and strong interpersonal skills
- Strong negotiation and problem solving skills with the ability to recognize implications of issues and solutions
List of Typical Experience For an Implementation Coordinator Resume
1
Experience For Software Implementation Coordinator Resume
- Two (2) or more years of experience as a Flight Coordinator, a Flight Dispatcher, or similar aviation operationally related experience is required
- Project management skills, preferably within IT and business process management
- Able to effectively communicate with and support customers
- Exceptional written, verbal, and facilitation skills, with the ability to clearly communicate recommendations, vision, and complex subjects
- Strong ability to multi-task and prioritize work appropriately
- Prior experience with project management or coordination
- Possess exceptional organizational and project management skills to ensure successful execution of assigned and/or delegated tasks
- Demonstrated sense of urgency in fulfilling multiple requests in a fast-paced environment
2
Experience For Senior Implementation Coordinator Resume
- Experience managing multiple medium to large customer implementations in parallel
- Experience of working in multicultural teams and environment
- Well versed with computer including experience in Microsoft Office tools
- IT Professional with 2yrs+ experience working in a global environment
- Experience in executing project plans
- Other requirements: General aptitude for understanding current trends in technology; experience in automotive industry helpful
- Previous Sales, Catering and Events or Revenue Management system implementation execution experience
- Past experience using Delphi.fdc or Delphi with knowledge of Hilton Business Process standards
- Accountable for ensuring the Client’s first experience with us is a positive one
3
Experience For Corporate Implementation Coordinator Resume
- Experience working with a Customer Relationship Management (CRM) software
- Demonstrated understanding of electrical aspects of Radio Access Networks
- Three (3) or more relevant years of experience in the Aviation industry, preferably in the corporate/business aviation market
- Monitor schedule and priorities. Estimate completion dates for tasks and communicate status to stakeholders
- Internal TransUnion system/operational experience is considered an asset
- Manage the QC of server builds prior to handover
- Experience in Radio Base stations
- Exhibit strong functional knowledge of aircraft performance requirements (runway analysis and weight and balance calculations)
- Strong cultural awareness and ability to perform well across different cultures
4
Experience For Treasury Management Implementation Coordinator Resume
- Strong linkage to key stakeholders to minimize waste/scrap costs
- Experience in call center
- Demonstrated ability to positively communicate with DMEa internal and external customers
- Demonstrated ability to quickly learn new technology, software and web-based systems
- Demonstrated ability to act as liaison between client, and account management and other key enrollment contacts
5
Experience For Implementation Coordinator, Nbcn Resume
- Prior work with Changepoint software
- Three (3) years of experience in a licensed clinical laboratory
- 18 months of experience in product or software implementation or implementation support
- Entry to Moderate experience with SQL databases
- Prioritize concurrent responsibilities and demands and proactively communicate status in clear and concise manner
6
Experience For Credentialing & Contracting Implementation Coordinator Resume
- 18 months of experience in product or software implementations or implementation support
- One to three years of clerical and customer service experience
- Three to five years Treasury Management experience
- Good knowledge of Window’s based software (Word, Excel)
- Three (3) years of experience in a health care system
- Experience in project management or project coordination
- Three years of experience in a health care system
- Excellent knowledge of BSC benefits, systems and applications
7
Experience For Rapid Technology NIR Application Implementation Coordinator Resume
- Defined Contribution, Retirement Industry, and/or Financial Services experience required
- Proven ability to execute tasks accurately and on-time
- Three years of IT project experience with managing application development projects and an understanding of project management fundamentals
- Project management or financial industry experience
- Three years of experience in health care system revenue cycle
- Three (3) years of experience in a health care system revenue cycle
- Good knowledge of JHA products
8
Experience For Product Implementation Coordinator Resume
- Moderate project management experience
- One to two years of experience in project management activities
- Strong attention to detail and ability to work in a fast-paced, multi-system environment
- Experience with customer portfolio migration processes
- One to three (1-3) years of professional experience in the hotel industry, revenue management practices and/or systems and analysis
- Entry level to three (0-3) years of related experience
- Able to demonstrate ability to handle change under pressure
- Able to demonstrate proficiency in Microsoft Excel spreadsheets
- Able to demonstrate ability to detect and report exceptions
9
Experience For New Customer Implementation Coordinator Resume
- Able to demonstrate ability to work efficiently without direct supervision
- Able to demonstrate ability to make major contributions to teams and in a team environment
- Experience in an onshore offshore environment
- Previous experience of working in a retail environment
- Understands the importance of giving excellent customer service & strives for continued improvement
- Compile and validate all information and documentation related to each product/service request
- Research and resolve daily operational problems experienced by the customer. Explains U.S. Bank programs, processes, and products to the customer
10
Experience For Order Entry Implementation Coordinator Resume
- Demonstrate expertise in multiple products
- Highly skilled in all MS applications specifically Office and Access
- Experience in the fields of absence management, insurance, and/or human capital management
- Experience in online payments or the credit card industry
- Strong knowledge of the Service and Hospitality industry, Hotel Operations and Property Management, Sales and Revenue systems
List of Typical Skills For an Implementation Coordinator Resume
1
Skills For Software Implementation Coordinator Resume
- Excellent verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff
- Possesses strong mentorship skills to direct and motivate individuals to encourage high standards of performance without formal authority
- Customer focus with excellent interpersonal skills and the ability to work with internal stakeholders to troubleshoot and solve issues
- Responsible for ensuring procedures and processes (including escalations) are followed to effectively achieve predefined metrics
- Basic computer skills including Microsoft Office applications, CRM, SaaS applications, and internet browsers
2
Skills For Senior Implementation Coordinator Resume
- Problem solver, who can resolve issues effectively and creatively while maintaining a high level of flexibility, professionalism and integrity
- Prior experience working with JHA Products
- Demonstrated experience leading groups through change and execution of solutions
- Prior experience demonstrating software to end-users and/or clients
- Provide the client with any training necessary to effectively use the products
- Effectively communicate in both written and verbal settings
- Years of experience: Three to five years of work experience in a customer service related field
3
Skills For Corporate Implementation Coordinator Resume
- Project Management Skills and Coordination
- Advanced skills in the use of the Microsoft Office Applications (Word, Outlook, PowerPoint, and Excel)
- Customer service focused – ability to effectively negotiate/communicate with internal and external clients
- Can demonstrate strong technical expertise in areas of retirement plan design and system capabilities across all plan types
- Prior experience with CPS/Passport
- Proficient core computer skills (Microsoft Office)
- Demonstrated effective program coordination
- Prior task/project management experience
- Proven analytical and problem solving abilities and able to evidence these
4
Skills For Treasury Management Implementation Coordinator Resume
- Superb written and verbal customer service and relationship management skills
- Understands the impact to the business of specific projects and is able to effectively communicate both issue and impact to stakeholders in a timely manner
- Work calm and effectively under pressure
- Communicate effectively with anyone in any environment, e.g. able to translate complex / technical issues to meet the audience's competency level
- Coach: coach your colleagues (P-2-P) based on performance and quality analyses; share knowledge in order to boost colleagues’ skills
- Basic skills in data compilation, visualization, and presentation
- Skills in use of Microsoft Visio
- Prior job related experience
- Effectively manage NCR partners to required deliverables and SLA’s
5
Skills For Implementation Coordinator, Nbcn Resume
- Superior interpersonal skills; ability to work well with others
- Understanding and experience working within the FI industry, preferably banking or credit union
- Coordinating with the customer to complete any missing content or invalid content
- Multitasking and strong attention to detail
- Working experience of single and 3 phase, AC and DC installations in telecommunications context
- Teaching artist experience
- Prioritizing customer issues and escalate business critical issues in a timely manner
6
Skills For Credentialing & Contracting Implementation Coordinator Resume
- Validating all of the data received on the electronic service order form
- Support the flow of work through the Publishing Services teams, submitting work requests as needed, updating specifications, and priority levels
- Experience managing projects from pre planning to execution
- Previous experience leading client facing implementations
- Three (3) years of experience leading and coordinating projects
7
Skills For Rapid Technology NIR Application Implementation Coordinator Resume
- A good understanding of Information Technology relating to Revenue and Property Management Systems
- Excellent working knowledge of collaboration and productivity tools, including e-mail and Microsoft Office applications
- Escalation of high priority deployment issues to both internal and external teams through the correct reporting channels
- Effective working relationships with all associated internal and external teams
- Experience with time management and problem solving
- Previous experience of working in a process oriented role
- Past experience using Delphi.fdc or Delphi with knowledge of our Company’s business process standards
- Entry to Moderate experience in programming
- Document drafting and review experience
8
Skills For Product Implementation Coordinator Resume
- Strong to expert level of knowledge of assigned products including technology based products
- Handle fluctuating workloads and multiple priorities within set time constraints
- Recent experience providing leadership to project teams and management for the attainment of project goals in an IT environment
- Experience managing time lines such that project deliverables are thoroughly communicated to the client and deadlines are met
- Experience with Online Banking products
- Experience working within a SAAS environment
- Previous experience working with HIPAA and PCI
- Verify system parameter set up and perform encryption validation/testing as part of card production process as well as add report distributions for clients
9
Skills For New Customer Implementation Coordinator Resume
- Previous experience working in leadership or project management role
- Trust, banking operations experience
- Experience supporting curriculum development
- Experience and detailed working knowledge of AS/NZS 3000
- Experienced in dealing with power supply authorities
- Experience with working on live networks
- Develops effective relationships with existing clients, new clients and internal partners, such as Sales Support Services,
- Dispatch Team Members as per the schedule and handover all required documents prior to the implementation specialist arriving on-site
10
Skills For Order Entry Implementation Coordinator Resume
- Customer facing/customer service experience
- Health care experience, including but limited to direct patient support
- Basic knowledge of medical terminology and experience in a healthcare setting
- Works closely with our sales, product, engineering, and other internal teams to develop and prioritize product/process improvements
- Establish strong working relationships with customers and internal teams
List of Typical Responsibilities For an Implementation Coordinator Resume
1
Responsibilities For Software Implementation Coordinator Resume
- Advanced Microsoft Excel experience strongly desired
- Strong experience in commercialisation in Procurement/ Operations or similar role
- Develops and maintains effective relationships with project team members, management, and stakeholders
- Experience with Web development- XML and HTML
- Strong background and interest in arts education and arts integration
- Able to demonstrate ability to interact with diverse customer population (internal and external)
- Demonstrate ability to take responsibility for and ensure customer satisfaction (Internal and External)
2
Responsibilities For Senior Implementation Coordinator Resume
- Able to demonstrate ability to project schedule needs in order to achieve implementation budget
- Relevant telecommunications industry experience with a focus on electrical work
- A very collaborative team who work under a good leadership team
- Configure customer systems prior to shipment
- Data entry experience required
3
Responsibilities For Corporate Implementation Coordinator Resume
- Ensure timely and effective customer service expectations are met and/or exceeded at all times
- Good Knowledge In Microsoft Office Suite Of Programs. Ericsson Tools Like Piwin, Gask & Site Handler
- Three to five years of customer service experience
- Previous experience with large enterprise roll-outs
- Group Retirement experience
- Experience with Changepoint
4
Responsibilities For Treasury Management Implementation Coordinator Resume
- Track and prioritize issues and follow through as necessary
- Demonstrated abilities in Excel
- Strong team player that can be flexible and adaptable
- Strong customer service and highly professional demeanor in phone and email communications
- Experience in a high volume Customer Service/Technical Support/Implementation environment
- Scheduling meetings, planning agendas and conferring with business line leaders
5
Responsibilities For Implementation Coordinator, Nbcn Resume
- Understanding of banking operations
- Providing functional support to customers, liaising directly with them to investigate and resolve queries
- Transferring the content of the eSOF into the Customer Account, or making the appropriate changes
- Overseeing collaborations with community partners and ensuring the timely completion of study objectives
- Training and supervising providers
- Managing multiple clients with multiple tasks simultaneously
- Meeting tight deadlines (often condensed timelines)
- Managing client expectations within tight timelines and per presale assumptions
- Presenting ADP's organisation
6
Responsibilities For Credentialing & Contracting Implementation Coordinator Resume
- Managing key issues and risks
- Following detailed checklists provided for most of the operational work
- Coordinating with the Technical team on changes to aircraft configurations
- Working knowledge of multi-channels communication, i.e., Mobile Apps, social media, QR codes etc
- Understanding of content management and/or information architecture
- Working Knowledge of Silverlake, 20/20 or Vertex Teller
- Scripting or development language knowledge would be an asset
7
Responsibilities For Rapid Technology NIR Application Implementation Coordinator Resume
- Presenting the workflow of our administrative process
- Basic understanding of project management lifecycle, including scheduling of tasks
- Knowledge of earthing, electrical bonding and lightning protection systems
- Background in training material development and delivery, including eLearning
- Basic understanding of regulatory compliance including HIPAA
- The IC is responsible for preparing Customer Installation Performance Reporting
- The IC is responsible for preparing Internal Installation Reporting
- Resolves somewhat complex delivery / solution issues using multiple sources of information and by applying independent judgment and expertise
8
Responsibilities For Product Implementation Coordinator Resume
- Knowledge of MS Office applications, including MS Project (or other project tracking software), Outlook, and the Internet is required
- Works hand in hand with Sales and Sales Support teams in developing prospects and responding to RFPs
- Responsible for maintaining Quality Control Plan templates and MS Project Plan templates based on updates identified during lessons Learned
- Performs successful transitioning to on-going support staff at the end of the implementation
- Schedule site work liaising with other coordinators to meet demanding timelines
- Assist the customer by ensuring that the customer’s scheduling software is properly updated with details of converted audio library
- Serve as primary resource supporting the implementation team during implementation
- Computer savvy including working with Microsoft Excel spreadsheets and Microsoft Office
- Assist in keeping setup training manual current
9
Responsibilities For New Customer Implementation Coordinator Resume
- Provide training and support to customers during implementation phase until project completion
- Liaise with Billing and Risk department for approval of funding method
- Proficient in using Microsoft Office, including Word and Excel; proficient in Microsoft SharePoint
- Provide on-going training for customers
- Responsible for accurate implementation of new business and maintenance of existing business, including communication with the plan advisor and plan sponsor
- Ensure the multiple workstreams are benefiting each other and aligning with overall business goals
- Request, facilitate, track, and report status on Publishing deliverables to ensure timely completion of project
- Participate in technical problem solving across multiple technologies
10
Responsibilities For Order Entry Implementation Coordinator Resume
- Assist Publishing Implementation Manager with additional tasks as assigned
- Track progress of ongoing initiatives
- Coordination of training of users
- Adds enrollment selections in multiple systems including enrollment verification support Generates creative proofs and manages customer changes
- For some products, Implementation coordinates customer training schedules
- Actively engage with AutoPoint internal and external clients/vendors during enrollment
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