Improvement Manager Resume Sample
Bennie Schinner
405 Dietrich Light,
Philadelphia,
PA
+1 (555) 688 5813
Work Experience
Service Improvement Manager
07/2017
-
PRESENT
Los Angeles, CA
- Driving the efficiency and effectiveness of the Incident Management,Request Management, and Cost Control process
- Conduct analysis of business and user needs in order to maintain SMART requirements documentation , to support the end to end project process from initiation through to handover into business as usual
- Support and challenge System Designs to ensure the end to end processes resulting are fit for purpose
- Proactively communicate and collaborate with customers to analyse requirements & translate these through solutioning into functional requirements
- Serve as the conduit between the customer community and the operational teams through which requirements flow
- Assisting the Programme with implementation and post go-live support as needed
- Review end-to-end processes (including client side) to identify areas of improvement and streamlining
- Identify new solutions; processes and work packages which have the potential to generate additional revenues
Continous Improvement Manager
06/2010
-
04/2017
New York, NY
- Present internally and to client business cases for change controls
- Manages the Continuous Improvement policies, practices and procedures at Plant level
- Executes/monitors the metrics for the Continuous Improvement portion of the Strategic Business Plan, cost out and cultural change plans. Aligns improvement strategies to the Plant’s profit plan for delivery, cost, and quality improvement impact
- Interfaces with corporate functional and other Plant’s Operational Excellence inside Group, along with participation in ELSS, Six Sigma international groups/councils
- Drives core Operational Excellence processes across the Plant: Eaton Business System, Lean, Six Sigma, Continuous Improvement framework supporting Manufacturing strategy
- Leads continuous improvement change to improve organizational effectiveness
- Manages Rapid Improvement Event Kaizen programs reporting out improvements to support CONC, Cost Out and Value added improvements in facility
- Actively participates as a member of the leadership team at Bielsko-Biala facility in the deployment of the Eaton Business System (EBS) tools
- Provides expertise in Quality Assurance and process improvement tools/methods to the other functions of the organization to support them in their continuous improvement activities
Focused Improvement Manager
10/2007
-
02/2010
Los Angeles, CA
- Designs and implements ELSS training programs for key personnel in conjunction with other manager
- Assures compliance with EHS regulations, IATF16949 & ISO 14001
- Participates in audits, like 5S, IATF, LPA, LOTO, observation of safety behaviors
- Supports the Site Director of Operations in achieving site objectives for safety, quality, delivery, productivity, and continuous improvement
- With the Site Director of Operations and BTD Director of Continuous Improvement, selects Kaizen events to improve plant metrics and drive positive bottom line impact
- Tracks and reports on metrics to show the results of continuous improvement events, activities, and efforts
- Coordinates, coaches, and mentors up to three kaizen events monthly
- Facilitates a lean / kaizen event at least bi-monthly (every other month)
Education
Lawrence University
2002 - 2007
Bachelor's Degree in Engineering
Professional Skills
- Strong problem-solving and analytical skills, able to generate ideas with ability to coordinate resources for implementation towards a successful outcome
- Strong problem-solving skills with the ability both to lead and work collaboratively within a matrix organization
- Demonstrated project management skills that deliver intended scope on-time and within budget
- Excellent computer skills including Microsoft Office and applicable CLIENT’S software applications
- Strong experience of IT, service delivery or consulting
- Project management capability for effective prioritizing, managing time, and appropriately escalating issues
- Previous experience introducing initiatives into a training organisation
How to write Improvement Manager Resume
Improvement Manager role is responsible for training, software, integration, security, planning, reporting, manufacturing, design, travel, government.
To write great resume for improvement manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Improvement Manager Resume
The section contact information is important in your improvement manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Improvement Manager Resume
The section work experience is an essential part of your improvement manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous improvement manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular improvement manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Improvement Manager resume experience can include:
- Excellent individual and team facilitation skills with demonstrated ability to lead project teams to successful implementation in difficult environments
- Demonstrated working knowledge of analytical instrumentation to effectively use, interpret, and troubleshoot
- Strong Project Mgmt skills
- Exceptional communication skills written, verbal and listening. Can be utilized to train others within the organization
- Interact effectively with all levels of the organization including executive team
- Manage projects and work effectively in a team environment
Education on an Improvement Manager Resume
Make sure to make education a priority on your improvement manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your improvement manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Improvement Manager Resume
When listing skills on your improvement manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical improvement manager skills:
- Demonstrated successful face to face experience with customers in resolving issues and promoting commercial growth
- Experience leading Lean Transformations in manufacturing operations, educating others on Lean principles and deployment planning
- Demonstrable experience of having designed and implemented significant customer satisfaction improvements as well as productivity improvements
- Corrugated or Containerboard manufacturing operations leadership experience
- Demonstrable experience of having designed and implemented significant programmes as well as productivity improvements
- Demonstrated ability to deliver value results in an industrial, manufacturing, or operational environment
List of Typical Experience For an Improvement Manager Resume
1
Experience For Service Improvement Manager Resume
- Recommends and assists in the development of solid, useful leading and lagging metrics to monitor the successful implementation of lean/continuous improvements
- Advance the site’s FMOS system, coaching key stakeholders on the process and continually seeking out feedback on system effectiveness
- Works independently and shows strong initiative and ownership of ideas and projects
- Works cooperatively with Varistar in ensuring that BTD is following the overall direction intended for lean
- Leads, manages, and develops direct reports (Manufacturing Engineers)
- Supervises the Manufacturing Engineers’ execution of First Run Capability assessments and development of Standard Work Instructions
2
Experience For Continous Improvement Manager Resume
- Oversees engineering support to Sales and the customer in developing and improving products and manufacturing processes within the scope of company’s capabilities
- Leads or participates in root cause identification and corrective actions to resolve issues involving noncompliant material, process, or product
- Provides suggestions, ideas for on-going improvement of current processes
- Ensures and monitors that root-cause analysis of client service issues is conducted and learning is shared and applied for future benefit
- Uses software programs to enter time/payroll information, job information, etc
- Introduces new thoughts, ideas and methods to drive business success
- Desire for achievement or distinction within BTD and a willingness to strive for its attainment
3
Experience For Focused Improvement Manager Resume
- Along with the site Industrial Engineer, manage the site’s CAB to support the site’s 5 year strategy and meet key business unit objectives
- Tie initiatives and projects back to the site’s financials and OGSMs, especially safety, RFT, and TRS
- Participate in Primary Metal’s international AMBS network
- Planning is a key responsibility. Assess the team’s current skill levels and compare them with the skills required to meet both current and future business objectives. Plan and evaluate the training and resources needed to meet development goals
- Set targets for improvements in service quality and resource utilization
- Service Improvement Manager identifies variances to; SLA baselines and benchmarks
4
Experience For Service Improvement Manager With English Resume
- Creates and Manages Service Implementation Plans (SIP’s) to realise improvements
- Considers Customer, Xerox and External (e.g. legislation / compliance) requirements
- Measures, reports and communicates progress of on service improvement initiatives
- Pro-actively drives programmes to ensure that all approved actions are completed and that they achieve the desired results within Service Delivery
- Requests revisions to policies, processes, procedures and plans where necessary
- Is able to align client expectations with the Xerox service delivery capability and service improvement initiatives, able to effectively communicate internally and externally
- Advises account facing Service Delivery Managers on the most efficient and cost effective ways to deliver quality service
- Provides expert problem and major incident management leadership to difficult, high profile customer issues
- Programme manages - and monitors the implementation of - process maturity standards within relevant UK account base in line with Service Excellence direction. The consistent implementation of best practice processes provides a foundation for enhanced quality of service at best cost
5
Experience For Senior Improvement Manager Resume
- Leading UK programmes that deliver service improvement, service innovation and productivity improvements resulting in enhanced value for customers and protecting margin for Xerox
- Takes an active role in overseeing the integration of all relevant service delivery units and takes decisive steps to improve the quality and inter-working of the whole ‘virtual’ service team, including other Xerox service partners and suppliers to safeguard a seamless end-to-end delivery of service for clients
- Champion of service delivery best practice, reviews and processes in line with Service Delivery governance guidance
- Oversees and monitors that – when relevant – the account Service Delivery Manager and the account team implement corrective action plans and follow these through to successful resolution
- Service penalties as a result of service delivery issues are captured, monitored and trends detected enabling proactive actions to prevent future occurrence
- Is able to support the sales pipeline by being an expert in delivery and able to communicate effective service delivery and service improvement within key sales engagements
- Identify and implement corrective actions and continuous improvement plans to address specific areas of the contract that are considered to be under performing
- Collate and sharing best practice with other Skanska contracts and the wider maintenance community
- Help to fostering a contract environment that proactively promotes innovation, improvement, performance and efficiency
6
Experience For IT Service Improvement Manager Resume
- Able to drive P&L and specific margin improvement – alignment to or improvement on the business case
- Own of the contract’s suite of Operational Performance Measures and Strategic KPIs - collating data from across the business, reporting to the Senior Management Team and benchmarking results against other similar contracts
- Lead the contract’s programme of Visual Performance Management - developing and implementing meaningful visual performance management tools across all contract depots
- Work with the wider Skanska Operational Excellence Team to deliver a structured programme of operational performance improvement
- Work with the wider Skanska Quality Management Team to manage a programme of internal and external compliance audit against the company Quality Target Operating Model and Contractor’s Plan
7
Experience For MTB Operation Improvement Manager Resume
- Ensure that the Plant Manager is aware of the corporate requirements and works in building an integrated plan that delivers both the needed results and the growth in capability (skills and culture) for sustaining CI
- Develops and executes a communication plan to support the rollout and education on continuous improvements to the plant
- Lead all reporting and root-cause analysis. Lead or coach focused improvement activities and teams to improve results like safety, quality, delivery, cost and inventory. Conduct root-cause analysis and coaching to resolve production issues
- Coach and teach the daily plant management system on the floor and plant management levels. Work and coach on improving machine performance and work flow
- Study process flow charts and recommend modifications in work flow
- Analyze and improve work and measure performance
8
Experience For Continuos Improvement Manager Resume
- Coach the process of developing and deploying effective standard work practices across the plant. Share and reapply proven methods from other locations as appropriate. Communicate such changes in CI’s promptly to all to ensure consistency
- Experience in Business’s technology
- Facilitate and co-facilitate various CI related workshops and training events. Teach the concepts and coach the plant personnel to see and eliminate waste
- Works with the Plant Manager and plant leadership in analyzing key performance indicators to make the plant better measure, visualize, analyze, improve, report and implement CI’s based upon key performance indicators
- Hands on experience using modern Operational Excellence and Continuous Improvement methods (LEAN, TPS, SQDCI, etc.)
- Knowledge of manufacturing process improvement techniques, preferably in the door and window industry
- Assume the manufacturing representative, owner’s representative, or project manager role for any given project depending on the specific needs of the facility or Business and the size of the project
9
Experience For Assistant Services Improvement Manager Resume
- Partner with Operations Leader to develop transformation strategies and coordinate annual transformation plans
- Collaborate with site leadership team to develop long range strategic plans and annual plans in support of continuous improvement to drive improvements in key metrics such as safety, quality, delivery, cost, cash, employee engagement, and growth, identifying indicators for future improvement opportunities
- Establish operating principles, communication, knowledge sharing and reporting strategies to provide visibility into continuous improvement efforts
- Lead Lean Enterprise system maturity self-assessment process and coordinate gap closure planning and collaborate with Corporate and external Lean practitioners to achieve planned Lean Enterprise maturity levels
- Provide training, coaching and mentoring of Lean principles, concepts, behaviors and tools which enhance the existing culture to one of continuous improvement at all levels of the organization
- Facilitate kaizen teams/events, track progress, and follow up to ensure gains are sustained and coach others within the site to become lean practitioners and team facilitators
- Communicate to site leadership team on overall Lean Enterprise initiatives, continuous improvement projects, kaizen status and assessment of customer needs on a regular basis
10
Experience For SYD Seafreight Processes Improvement Manager Resume
- Actively participate as a member of the Corporate Lean Enterprise Team to evolve the Lean Enterprise system, share best practices, report progress and provide support to other CI Managers as necessary
- Stay current with technologies and Lean concepts through continuing education and benchmarking
- Secure onsite parking
List of Typical Skills For an Improvement Manager Resume
1
Skills For Service Improvement Manager Resume
- Ensures that CI training, tools, test practices and resources are available to employees at all levels and are being utilized appropriately and effectively
- Process oriented– experience in process design / reengineering (process framework and detailed process flows)
- Facilitation experience with FMEAs, RCAs, value stream mapping, or similar processes
- Experience in process engineering and use to process simulation tools
- Experience working with or for an EPC company
2
Skills For Continous Improvement Manager Resume
- Previous experience in performance improvement, particularly in a training environment, highly desirable
- Close-knit team who support the organisations strong values and work ethic
- Management experience to include P&L responsibilities
- Build strong relationships with remote delivery organization and client interface
- Shop floor experience in the application of optimization processes and tools
- Demonstrated capability in organizational behavior and change management
- Develop and maintain effective partnerships with key capabilities at customer sites
3
Skills For Focused Improvement Manager Resume
- Experience in the operations of a chemical production facility
- Plan, organize, coordinate and direct activities in an efficient and effective manner
- Thorough, demonstrated knowledge of lean concepts and principles
- Demonstrated ability to see across functional boundaries, to see the whole business picture or enterprise
- Unblocking and removing barriers for delivery of service that meets SLA and delights the customer
- Coaching is an advantage
- Ensuring that both global and Zone 2 knowledge and content is maintained and continuously improved to provide relevant and timely information to BAT Employees
- Understanding of ISO or other business process systems
4
Skills For Service Improvement Manager With English Resume
- Ensuring transport operations adhere to agreed operational KPI’s (95%)
- Run the site’s Sustainable in a Generation (SIG) program, comprising of tracking files, project lists, site Green Event, and the site Green team
- GVR is the largest Operating Company within Global conglomerate 'Fortive' group listed on the NYSE
- Be a part of commercial strategy - be instrumental in driving process improvement and functionality
- Ensures and monitors that root-cause analysis of identified issues is conducted and learning is shared and applied for future benefit
- Knowledge about Lean / Six Sigma methodologies and tools – yellow belt, green belt training / certification would be an advantage
- 6-Sigma, TPM or Lean Manufacturing certification
- Exhibited a process thinking approach
- Ensure correct application of IT-enabled CBM/Predictive Maintenance and remote monitoring / defect management
5
Skills For Senior Improvement Manager Resume
- Build key customer relationships nationally and working closely with key internal stakeholders on continuous improvement initiatives
- Certificate IV in Training and Assessment (TAE40110 or newer)
- Identify and implement small capital projects required to achieve the site’s operating plan and SIG initiatives
- Develops and propagates knowledge of improvement actions to improve organisational learning
- Ensures consistent understanding of the strengths and barriers to success for joined up delivery of service to clients
- Lead the plant leadership team in developing the plant’s overall CI plan in alignment with the Plant Manager and corporate CI improvement teams
- Significant career future growth opportunities based on successful performance
- Knowledge of Global Delivery, Assurance and Global Field Services processes is an advantage
- A knowledge of Service/Continious Improvement methodologies (eg. Lean, Six Sigma) is an advantage
6
Skills For IT Service Improvement Manager Resume
- Project Management is an advantage
- To lead programmes with NAO, IO MPS Capability scope. To deliver programmes to scope and timescales outlined. To co-ordinate and manage programme Stakeholders for action implementation and programme review
- Makes revisions to policies, processes, procedures and plans where necessary. Develops and propagates knowledge of improvement actions to improve organisational learning
- Creates and Manages Service Implementation Plans (SIP’s) to realise improvements. Considers Customer, Xerox and External (e.g. legislation / compliance) requirements
- Responsible for establishing processes, at a capability level and in line with GSDM Model
- Overseeing key programmes for the MPS Capability, in line with capability goals. Providing review, updates, Risk management and mitigation, programme reporting (KPI: Programmes delivered within agreed timescales and to agreed Goal)
- Overseeing the successful resolution of high profile client service delivery problems associated with service delivery or service transformation across MPS Capability client base
- Supports MPS Application Support in Rightshore location(s) via the defined matrix structure
- Programme manages - and monitors the implementation of - process standards within relevant MPS Capability account base in line with Service Excellence direction. The consistent implementation of best practice processes provides a foundation for enhanced quality of service at best cost
7
Skills For MTB Operation Improvement Manager Resume
- Driving programmes that deliver service improvement, service innovation and productivity improvements resulting in enhanced value for customers and protecting margin for Xerox
- Unblocking and removing barriers for within programmes to drive delivery of service that meets SLA and delights the customer
- Provides expert problem and major incident management leadership to difficult, high profile issues
- Champion of MPS application SIP reviews and processes in line with Service Delivery governance guidance
- Oversees and monitors that – when relevant – the responsible parties implement corrective action plans and follow these through to successful resolution
- Official announcements and communications for and from the entire Rightshore Programme (standardisation)
- Create a framework to evaluate and improve consistency and quality of CAPMs, BRMs and P&Ps across the entire account portfolio – formalise Knowledge Management
- Being responsible for identifying continuous service improvement opportunities for the HR Shared Services function, aligning internal trends and Business demands
- Experience in Continuous Improvement (preferably in a similar environment)
8
Skills For Continuos Improvement Manager Resume
- Working in partnership with the Relationship Manager and Quality Assurance to drive continuous improvements
- Developing the strategy, framework and tools that support the development of a knowledge based culture
- Apply statistical process control and problem solving techniques. Lean and Six Sigma Green Belt certification required within six months and black belt certification within 2 years of start date
- Demonstrated knowledge of safe laboratory practices, good laboratory practices (GLP), and ISO9001 requirements
- Six Sigma White Belt, Green Belt, Black Belt or Master Black Belt certified with DMAIC knowledge
- Strong experience of IT, service delivery or consulting coupled with financial P&L responsibility, strong people management experience, projects and client interaction experience
- Willing and able to travel domestically at least 65% of the time
- Fluency in English (+ pref another European Language)
- Proactive approach and self-motivated to work individually and in a team
9
Skills For Assistant Services Improvement Manager Resume
- Engage with cross-functional, global and multi-lingual teams for support
- Excellent communicator with strong interpersonal skills to include establishing rapport, careful listening, building trust, overcoming barriers, and coaching a diverse range of customers
- Green Belt or Black Belt Six Sigma Certification
- Lead innovation through the identification and development of new procedures, data-enabled capabilities, business support systems and infrastructure
- Provide oversight, guidance and assurance over optimised maintenance procedures
- Manage the improvements though regulatory and external approvals processes
- Identify and manage the development of functional capabilities to achieve the benefits of optimised maintenance
- Coordinate activities and milestones with business owners to ensure these are achieved in line with a Benefits Realisation Plan, and to ensure that the corresponding return of experience benefits are also captured and fed back into the business
- Drive customer satisfaction improvements from the development and leadership of the customer experience
10
Skills For SYD Seafreight Processes Improvement Manager Resume
- Structural review of business operations and development of structure and teams that align with national business objectives
- Development of GVR call centre into Solution Centre - focused on remote resolution of site based issues
- National integration and rollout of new products and services
- Professional qualifications in business, management or a related discipline
- Drive initiatives to improve the site’s OGSMs (especially safety, Right First Time, and TRS) through proactive problem resolution, follow-up and follow-through
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