Performance Improvement Manager Resume Sample
Lamar Green
86580 Alycia Crossroad,
Houston,
TX
+1 (555) 331 7207
Work Experience
Performance Improvement Manager
09/2016
-
PRESENT
Boston, MA
- Provide advice to support account strategy plans
- Execute annual revenue plans and outlooks for Customer (Africa)
- Advise on engagement performance and forecast expectations against plan throughout the year
- Perform data-driven analysis of options to develop recommendations and to design and implement changes to our clients’ businesses
- “Own” day-to-day project management and delivery of entire engagement and impactful recommendations and provide coaching to client teams as they implement recommendations
- Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact
- Work with team to develop workplans to test / evaluate strategies and insights which could span process improvement, organizational change, and functional strategy efforts
- Conducttraining sessions with Dealer’s Sales Representatives that focus on improving skillsin prospecting for new business and closing a higher percentage ofappointments. Training sessions are held at various city locations and includeclassroom sessions, ride-alongs, and in field-lead generation activities
- Providetraining programs to Dealer Sales Managers that focus on how to be moreeffective in managing their sales teams
Senior Performance Improvement Manager
03/2010
-
05/2016
New York, NY
- Assistin development of new training programs to fulfill training needs
- Assistin the design of training tools, including formal presentations, handoutmaterials, and handbooks
- Trackteam performance of new projects and training programs, providing executivesummaries and reports, as needed
- Exercisecontrol over cost expenses in activities such as traveling on company business’procuring costly materials or equipment; make recommendations or directlyinfluence expenditures related to annual budget, purchases or contracts
- Modeland champion ADT values. Maintain a safe environment for the discussion andresolution of values-related issues and concerns
- Compliance- Is knowledgeable about pertinent regulatory, accreditation, and applicable standards (TJC, CARF, OSHA, etc). Monitors and ensures daily operational compliance with applicable standards. Contributes to the regulatory process, providing direction and vigilance to performance for area of responsibility, activity and or/project
- Safety-Guides staff in detecting, reporting, and taking corrective safety risks. Reports adverse events and near misses to appropriate management authority. Monitors and reports suspected trends. Identifies causal factors and takes corrective measures to prevent reoccurrence as appropriate
Education
American InterContinental University (AIU)
2005 - 2010
Bachelor's Degree in Business
Professional Skills
- Collaborates with clinical leadership to develop quality programs. Leads the nursing quality program. Communicates changes in regulation in a clear and timely manner, allowing for strategic planning
- Possess of excellent oral, written, and listening skills, as well as excellent presentation and problem solving skills
- Demonstrates effective priority-setting and time management skills
- Proven sales and service management skills including digital, voice and back office servicing
- Demonstrates Good Judgement, decision-making, delegation, and leadership skills
- Proficient PC skills. Working knowledge of databases, spreadsheets, word processing and statistical software programs
- Microsoft Office skills with heavy emphasis in MS Excel, Word, PowerPoint as well as Visio and Project
How to write Performance Improvement Manager Resume
Performance Improvement Manager role is responsible for software, finance, training, analysis, reporting, manufacturing, consulting, research, insurance, travel.
To write great resume for performance improvement manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Performance Improvement Manager Resume
The section contact information is important in your performance improvement manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Performance Improvement Manager Resume
The section work experience is an essential part of your performance improvement manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous performance improvement manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular performance improvement manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Performance Improvement Manager resume experience can include:
- Demonstrated results and achievements in areas of experience
- Seeks to employ cost effective strategies that optimize financial outcomes of department/organization
- Skill in analysis and presentation of complex clinical and operational data
- Establishing billing, collection and recovery cycles that enable the earliest possible issue of bills and collection documents
- Working knowledge of various computer software applications
- Producing accreditation reports and updates Quality Improvement Plan annually
Education on a Performance Improvement Manager Resume
Make sure to make education a priority on your performance improvement manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your performance improvement manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Performance Improvement Manager Resume
When listing skills on your performance improvement manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical performance improvement manager skills:
- Process management skills to ensure needs of the customer, company and colleague are continuously developed
- Analytical skills and logical through process in order to formulate practical solutions to problems
- Experience leading and coordinating successful internal strategic planning efforts
- Five or more years’ experience managing/supervising an organization, unit, or complex teams
- Experience implementing continuous quality improvement processes and programs, and evaluating data
- Experience providing training to multiple audiences
List of Typical Experience For a Performance Improvement Manager Resume
1
Experience For Senior Performance Improvement Manager Resume
- Provides training, at the department level, continuous improvement tools
- Participates in facility and system budget planning
- Employs practices that improve efficiency, reduce costs, and improve workflow
- Identifies equipment, supplies and support systems required to ensure effective functioning of department, ability to meet ever changing regulatory requirements
- Participates in the development of departmental budgets, incorporating long-and short-term goals and forecasting regulatory requirements, human resource, equipment and inventory needs. Monitors expenditures to assure fiscal responsibility and accountability
- Identifies continuous improvement opportunities and recommends solutions to the appropriate facility and system individuals
- Maintains associated infrastructure to ensure that accurate and current data are available for control measurements
- Researches and transfers best practices to support performance improvement projects and renders reports based on analysis and research
- Directs standardization of operational policies and procedures across the system as appropriate
2
Experience For Performance Improvement Manager Costing Resume
- Utilizes comparative data to target performance improvement opportunities
- Serve as resource for standard development
- Provide weekly and monthly status updates on continuous improvement activities across the system
- Develops and maintains various performance scorecards, reports, and records used to evaluate operational effectiveness, efficiency, reliability, and asset utilization
- Works with stakeholders to build relationships and collaborate to establish service level agreements for operational performance
- Performs trend analysis to determine causal factors, assists with the development of strategy focused on achieving performance targets and business objectives, and leads special projects aimed at improving operational performance
- Supports execution of the project management office within the department
3
Experience For Performance Improvement Manager Resume
- Develops and executes monthly performance management reviews with leadership team
- Contribute to the development of the Operational Excellence Management System (OEMS) and provide oversight of compliance by the operation
- Work in a fast-paced, 24x7x365 critical operation, with frequent opportunities to engage senior leadership across the organization
- Present current state, status updates, and change required to audiences across the system in conjunction with the executive process owner and the Corporate Leadership
- Ensure that large scale initiatives within the strategic business area are completed, tracked and monitored using contemporary processes of the highest quality and is prepared to report on the status of work at any given time
4
Experience For Senior Performance Improvement Manager Resume
- Increasingly responsible experience in healthcare system, acute care hospital or healthcare management and/or related healthcare consulting or supply chain management
- Provide strategic senior level project leadership and oversight of large scale system-wide improvement projects from identification of focus to launch/ initiation, completion, tracking, and benefits realization
- Assist in policy deployment for the site including goal setting and tracking of execution
- Work in close partnership with executive process owners as well as corporate and entity senior leadership groups
- Lead detailed Value Stream development, assessment, future state design and implementation strategies for initiatives within the scope of the strategic business area
- Function as the corporate project lead, liaison, analyst, facilitator, consultant, and point of contact for the entirety of the work identified for improvement in the business area
5
Experience For Performance Improvement Manager Costing Resume
- Present current state, status updates, and change required to audiences across the system in conjunction with the Chair and the Corporate Leadership
- Ensure that large scale initiatives are completed, tracked and monitored using contemporary processes of the highest quality and is prepared to report on the status of work at any given time
- Ensure that improvements are made and communicated in clinical and operational practice to improve the quality and cost of care provided
- Ensure that appropriate change management principals are applied in the area and/or with staff groups impacted by change, at all times
- Facilitate complex teams to defined outcomes in a timely manner
- High level of emotional intelligence, business acumen, professional sophistication, and timely flexibility and maneuverability in approach
- Manages the Performance Improvement Leaders in the site
6
Experience For Performance Improvement Manager Resume
- Develop and propose goals which support strategic business objectives for the site. Ensure these goals are cascaded throughout the site and also ensure improvement initiatives are in place to reach these goals
- Ensure the Performance Management System is implemented and sustained through verification at all levels of the organization. This includes having an effective system in place that ensures audits are taking place at all levels of responsibility
- Ensure proper training is provided for all levels to support and sustain the Performance Management System. This includes training on the Performance Management System implementation and also lean tools to support the system
- Track performance to planned levels/targets and make sure the PCDA cycle is functioning in a manner that addresses gaps
- Synchronize the site with global improvement activities and initiatives. Ensure best practices from site are shared with others
- Recommend disciplinary action to Managers
7
Experience For Senior Performance Improvement Manager Resume
- Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards
- Process and Outcomes : Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations
- Process and Outcomes : Ensures compliance with governmental and accreditation regulations in any recommendations for performance improvement
- Process and Outcomes : Oversees improvement projects as assigned to meet established goals and timelines. Effectively and efficiently influences processes, outcomes and behaviors to complete assignments in a timely and quality focused manner
- Strategic Components : Develops solutions that incorporate business logic, customer needs and appropriate change management techniques to ensure sustained improvements are implemented
- Strategic Components : Effectively assembles multi-disciplinary highly professional and autonomous individual members and aligns them into collaborative teams to arrive at solutions in a diverse array of problems associated with improving operational and clinical practice
- Ensure that team leaders appraisals are delivered effectively and in a timely manner
- Ensuring that effective processes are in place so that customer enquiries are dealt with fully, promptly and courteously
- Strategic Components : Identifies variances and potential performance improvement opportunities in complex multi-hospital clinical and operational processes
8
Experience For Performance Improvement Manager Costing Resume
- Strategic Components : Initiates, exhibits and supports excellent two-way communication and working relationships with all audiences to foster ongoing information exchange during the development and implementation of clinical and operational initiatives
- Strategic Components : Responsible for the quality control of individual work as well as other team members
- Provides high-quality, high-value outputs to customers on a regular basis
- Strategic Components: Designs and delivers written and oral presentations of the Performance Transformation purpose and strategic components in a highly credible, professional and persuasive manner
- Strategic Components: In alignment with the MedStar Strategic Plan and Operating Plan, leads in the
- Development, achievement and evaluation of project focus, goals, progress dashboards, objectives, budget, policies and procedures
- Tools and Teaching : Develops tools to enhance the effectiveness of MedStar leaders as appropriate to assigned projects. Develops and maintains superior working relationships with other MedStar leaders and associates in various roles throughout the system
- Tools and Teaching : Provides leadership and serves as faculty in the development and delivery of MedStar training programs related to function of performance improvement across the system. Acts as a consultant/coach to leadership as necessary
- Leading/working with a team to create agency-level changes at KDHE
9
Experience For Performance Improvement Manager Resume
- Using performance indicators from KDHE’s performance management system, improve program linkages, reporting, and decision-making and integrate program evaluation with national standards by assisting all divisions/bureaus/programs in creating relevant operational plans, training staff, and providing technical assistance
- Evaluating data from internal and external surveys and other sources to identify quality improvement opportunities and to assess operational and program efficiencies and effectiveness
- Integrates quality/performance improvement activities into agency culture through marketing/promotion including development of a communications plan
- Providing support and ensures compliance with national public health standards for state health assessment, state health improvement planning, and strategic planning processes
- To support the Contract Manager in leading and managing the Council Tax Service
- To recruit, retain, train and develop, motivate and support staff as necessary to achieve service and business objectives
- To prepare and secure acceptance of the annual work plan and to report on a monthly, quarterly and annual basis
10
Experience For Senior Performance Improvement Manager Resume
- To prepare guidance notes, reports, and attend meetings as appropriate
- To proactively ensure that enforcement and recovery actions are maximized
- To attend and participate in Management Team and other meetings
- To be “on call” outside the normal office hours during certain times of the year (eg: during Annual Billing) and in the case of any major disaster that might affect the normal running of the service
- Work with other members of the management team and VEGAS transformation team to successfully implement business transformation projects, automation and collection strategies
- Promote all aspects of the CLG Engage programs
List of Typical Skills For a Performance Improvement Manager Resume
1
Skills For Senior Performance Improvement Manager Resume
- Excellent relationship management skills including experience of interfacing with regulatory bodies and knowledge of regulatory framework
- Three or more years’ experience providing analytical and/or project management services that drive and support organizational improvements
- Increasingly responsible project management, consulting, performance improvement or relevant professional experience
- Experience in leading large performance improvement initiatives
- Experience with continuous improvement management systems required
- Practical experience from container or tanker vessels and position Captain or Chief Engineer
- Valid RN or technical license in the State of Maryland for clinical applicants
- Five to ten (5-10) years experience in a healthcare registration and/or insurance billing/accounts receivable environment required
- Team leadership and facilitation experience is desired
2
Skills For Performance Improvement Manager Costing Resume
- Strong math and analytical mindset
- Experience in cost and/or risk analysis
- Three years’ experience in public health, quality/performance improvement, and/or strategic planning
- Five years of experience in public health
- Experience with quality initiatives and methodologies
- Experience improving care in the acute care setting utilizing a team-based approach
- Working in a professional services firm providing advisory services to clients in the utilities sector or working in industry
- Working in a professional services firm providing advisory services to clients in the utilities sector
3
Skills For Performance Improvement Manager Resume
- Working with external and internal design, development and interfaces using Cobol, Java, and SQL
- Working knowledge of Microsoft Office Suite (Access, Excel, Word, and PowerPoint)
- Developing solutions around ERP (SAP or ORACLE), EAM (Maximo or SAP) or CIS (SAP or ORACLE) systems
- Competent at interpreting and applying Ernst & Young policies, giving accurate and consistent guidance to others
- Makes recommendations for changes in performance improvement program based on evolving regulatory requirements; assures integration of regulatory standards
4
Skills For Senior Performance Improvement Manager Resume
- Supervises staff engaged in performance management activities including training and developing, and contributing to evaluating performance. Establishes standards of performance and productivity. Contributes to individual performance evaluations. Promotes and encourages professional growth and development through attendance at programs, in-services
- Identifies, develops, designs formats for data collection, monitor development, and reporting
- In depth understanding of the L1 and Regulated L2 complaints processes
- Broad based business acumen and understanding of operational and budgetary expectations of all hospital departments
- Actively participates in benchmarking across other hospital systems
- Quality and Patient Safety
5
Skills For Performance Improvement Manager Costing Resume
- Develops in coordination with Director, implements, coordinates, and modifies a performance improvement plan and program to maintain facility compliance with regulatory and accreditation standards; effectively utilizes available resources to ensure compliance
- Interprets facility and department policies and procedures, standards, requirements, and regulations of accrediting and regulatory agencies. Updates quality improvement practices, policies, and procedures as needed to remain in compliance
- Assists the medical staff in the identification and review of cases posing quality or risk concerns by sharing information received in the monitoring and evaluation processes
- Designs and facilitates actions and activities that enhance patient, visitor, staff safety and quality of care
- Seeks to identify suspected and evolving trends related to performance improvement. Designs, supports development of initiatives to address areas identified for improved outcomes
6
Skills For Performance Improvement Manager Resume
- Coordinates participation in core and non-core measures to meet regulatory requirements
- Reviews actual and mock Code Blues
- Coordinates Concern of Care Process
- Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques and maintain excellent relationships within the department and at all levels of the organization
- Foster Teamwork: Work collaboratively and efficiently with others to set goals, resolve problem, and make decisions that enhance organizational effectiveness
- Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization and to meet deadlines
- Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem utilizing creative thinking skills and to prioritize workload as needed
7
Skills For Senior Performance Improvement Manager Resume
- Analytic skills - gather data, structure and execute quantitative and qualitative analyses, perform industry research, conduct interviews, synthesize findings, and develop actionable recommendations
- Excellent stakeholder and communication skills – Including proven skills in conflict resolution
- Highly developed technical skills – Strong track record at being able to communicate complex programmes to all levels
- Proven ability to successfully influence and negotiate at senior management level
- Interpret highly analytical information and communicate the essence of the information to different customer groups
- Diagnosis: Provide an assessment of the current performance of the finance function and identify areas where improvements in efficiency and effectiveness can be achieved
8
Skills For Performance Improvement Manager Costing Resume
- Vision and Strategy for Finance: Support the finance function in gaining consensus and commitment to a clearly articulated set of value propositions for finances roles and a plan for transformation into a world class function
- Process and Controls Design: standardising and simplifying processes and controls to make the best use of technology and enable cost effective operation and sustainable regulatory compliance
- General financial analysis skills as demonstrated by such capabilities as evaluation of return on investment, pro-forma development, and other financial indicators
- The ability to work collaboratively in a team environment
- EXPERIENCE: 10 years increasingly responsible experience in healthcare system, acute care hospital or healthcare management and/or related healthcare consulting or supply chain management. Experience in leading large performance improvement initiatives. Demonstrated results and achievements in areas of experience
9
Skills For Performance Improvement Manager Resume
- Utilities sector IT implementations, configurations or functional design specifically focused on SAP and/or ORACLE; and
- Implementing governance structures for complex programs and organizations including definition of ownership, accountability roles and responsibilities, decision making frameworks, gate approval process, program wide communications, and formalized and standard program steering; AND,
- As workstream lead on end-to-end PPM implementations using Planview, Clarity, Niku HP, Primavera or MS Project Server
- Performance measurement and performance reporting
- Shared service centres and business process outsourcing
- Finance process blueprinting for SAP or Oracle ERP implementations
- Professional qualification in Human Resources or equivalent
- Utilities sector IT implementations, configurations, or functional design, specifically focused on SAP and/or ORACLE; and
- Master Data Management and Reference Data Management
10
Skills For Senior Performance Improvement Manager Resume
- Knowledge of business (operational, clinical and financial) statistics and data analyses techniques
- Lead projects and teams
- Microsoft analytic tools (Excel, PowerBI)
- Knowledge of systems and analysis and/or design methods
- Professional experience sufficient to recognize and make appropriate judgment calls regarding staffing and workload management. Includes ability to hold staff accountable to reaching and maintaining productivity and turnaround time standards
- Provides input on the utilization of web-based applications used to capture and report statistical values used for managing costs and growing revenues
- Ensures the delivery of consistent and accurate management reporting to accelerate decision making
List of Typical Responsibilities For a Performance Improvement Manager Resume
1
Responsibilities For Senior Performance Improvement Manager Resume
- Bring teams to consensus through exceptional facilitation & organizational skills
- Manage multiple priorities concurrently, prioritize and efficiently complete assignments while maintaining the highest quality
- Experience process re-engineering & ability to map processes using Visio or other tools
- Experience in large scale environments leading complex technology and/or ops risk management programs
- Support other managers and colleagues when required
- Scope projects & use project management skills to break down work into process steps, create workable project plans, develop schedules and execute on such plans either a stand-alone project or a workstream within a larger program
- Develop target state process & value stream maps, as well as drive end-to-end process redesign and performance improvement through the identification and elimination of waste (non-value added activities)
2
Responsibilities For Performance Improvement Manager Costing Resume
- Conduct workshops, facilitate feasibility review sessions, and lead work streams within a larger programs with sometimes ambiguous requirements / information from inception to completion
- Work with business SMEs to perform data gathering, data analysis, and clearly communicate results
- Experience solving complex business problems in a collaborative environment by thinking outside of the box, providing innovative solution with and without technology
- Knowledge of public health management practices, policy, programs, initiatives
- Collect and organize data
- Commercial Operations; or,
- Human resource strategy
- Process and Outcomes : Plans and executes work to be done in concert with the needs of MedStar leadership and the Strategic and Operating Plans. Develops, maintains and revises work plans as appropriate to the work. Monitors outcomes and integrates work with all other initiatives and revises as necessary. Anticipates needs of customers and addresses these appropriately
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