Inbound Customer Service Resume Sample
Raven Jacobi
795 Syble Trail,
Detroit,
MI
+1 (555) 317 1244
Work Experience
Inbound Customer Service Associate
06/2017
-
PRESENT
Los Angeles, CA
- Research and respond to telephone, written inquiries in a call center environment to ensure timely resolution of issues
- Consistently provide accurate information to customer inquiries in accordance with company inquiry accuracy standards by organizing and utilizing appropriate tools, resources, internal communications, and training materials
- Educate customers on company products such as eligible IRS expenses, Health Savings Accounts (HSA) investment and pricing options, Flexible Spending Accounts (FSA), Dependent Care, Transportation and claims processing procedures
- Serve as a customer advocate by identifying underlying customer needs and guiding them to appropriate programs and resources
- Build rapport by offering information and services beyond the customer’s initial inquiry
- Assist and educate company Health Guides through complex spending account issues
- Be available to handle member inquiries, answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues
- Effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns
- Maintain awareness of the way performance and actions affect members and financial stewardship
Inbound Customer Service
04/2010
-
02/2017
Dallas, TX
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Manage daily sales lead flow into sales automation system
- Research and qualify new accounts and distribute leads to appropriate rep
- Ensure accuracy & maintain new and existing data
- Receive and handle incoming sales calls professionally and per procedures
- Handle processing of volume lead lists
- Various projects and reports in Salesforce and Excel as requested by management
- Previous experience desired, call center environment, solid interpersonal customer service and interaction
Customer Service Representative, Inbound
02/2004
-
10/2009
Phoenix, AZ
- Work with team metrics and meet/exceed them
- Manage large amounts of incoming calls and caller conversations appropriately
- Apply knowledge of applicable SLA’s
- Manage high pace inbound calls
- Researching and resolving routine to moderately complex problems and inquiries
- Entering customer information into the data base system
- Cross-Sell or refer products (Script)
- Process updates to the employee’s record ensuring accurate documentation for all transactions
- Assist field HR and employees with navigating through various company systems and related documents (i.e., policies, user guides, SPD’s) Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledgebase
Education
Indiana Wesleyan University - Kokomo Campus
1998 - 2003
School's Degree in Computer
Professional Skills
- Excellent communication and listening skills and comfortable dealing with high stress situations
- Excellent communication, negotiation, problem solving and sales skills
- Excellent telephone listening skills, empathy, and tone
- Excellent communication/verbal skills required; professional phone etiquette
- Strong communication written and verbal skills
- Communication (written, verbal, listening) organization, telephone, and data entry skills
- Successfully pass skills assessment with a typing speed of 20wpm
How to write Inbound Customer Service Resume
Inbound Customer Service role is responsible for training, wireless, customer, health, typing, mainframe, retail, database, security, reporting.
To write great resume for inbound customer service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Inbound Customer Service Resume
The section contact information is important in your inbound customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Inbound Customer Service Resume
The section work experience is an essential part of your inbound customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous inbound customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular inbound customer service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Inbound Customer Service resume experience can include:
- Strong IT literacy skills- Microsoft Office Suite, as well as bespoke CRM systems
- Effectively defuse anger, tension and hostility and lead the caller to resolution
- General computer skills & ability to type 40 WPM
- Probe effectively and read customer concerns to identify the unstated customer concern
- Experience evaluating customer situations, making decisions, and responding quickly to questions
- Potential to work from home after completing on-site training and proven job proficiency
Education on an Inbound Customer Service Resume
Make sure to make education a priority on your inbound customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your inbound customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Inbound Customer Service Resume
When listing skills on your inbound customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical inbound customer service skills:
- Effectively handle multiple tasks, prioritize and manage time in a fast paced environment
- Interpersonal, analytical, organizational and independent decision-making skills
- Effectively communicates (verbal and written) complex issues in ways that the customer easily understands and can successfully apply the solution
- Flexes communication style to match the customer need and customer aptitude. Diffuses emotional customer situations effectively and recognizes when to escalate
- Resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers
- Providing excellent customer service to all customers and consumers
List of Typical Experience For an Inbound Customer Service Resume
1
Experience For Bonus Inbound Customer Service Resume
- Outbound calls to contractors/service providers to make sure all information is gathered for claim. Answering inquiries from claimant s regarding existing claim
- Related customer service experience
- Previous experience in a call center - great!
- Anticipate customer needs, including asking questions to help discover sales opportunities and overcome objections based on knowing what your customer needs
- Follow call center scripts when handling different topics
- Support loyalty programs by enrolling customers at every opportunity
2
Experience For Msla-customer Service Inbound Resume
- Outlook and Internet Explorer - intermediate level
- Builds, cultivates and maintains relationships with clients
- Works with team leaders to identify opportunities to improve processes, products and services
- Thoroughly understand a large, complex organization and its functional policies, processes and customers
- Efficiently and successfully navigate multiple systems
- Open and receptive to feedback and change behavior to improve performance
- Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives
3
Experience For Customer Service Representative, Inbound Resume
- Meet personal/team qualitative and quantitative targets
- Navigate through multiple computer applications with speed and accuracy
- Read and interpret documents from centralized knowledge based tool
- Return all calls and voicemails in a timely manner
- Negotiate rushes, reprints, credits and invoice discrepancies and process reprints and credits when necessary
4
Experience For Inbound Customer Service Level Resume
- Answer art questions or research art issues with prep department as needed
- Quote as requested by distributors
- Coordinate all steps of the production process to ensure a quality product with on-time delivery
- Coordinate and follow up on all outside vendor activities
- Document all communication with distributor throughout the process
- Communicate conflicts, issues, trends and opportunities to Field Reps and Inside Sales Reps
5
Experience For Inbound Customer Service Associate Resume
- Attend all meetings and seminars as requested
- Provide customer satisfaction to both internal and external customers
- Meet or exceed established standards on a consistent basis for quality, customer service, productivity and service level per department guidelines
- Promote and maintain a flexible, cooperative, team oriented and customer focused attitude within and between departments, customers and vendors
- Handle routine customer inquiries and assess call escalation; work with Sr and TL on resolution. Redirect calls as needed
- Identify trends or process improvements to gain Call Center efficiencies and Quality Assurance concerns
- Assist providers with application fulfillment and status
6
Experience For Temporary Inbound Customer Service Resume
- Work a flexible schedule to accommodate phone queues
- Identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues
- Use multiple systems for claims research, contract interpretation, Fee Schedule rates, provider network status and verification, applications/nominations, and data integrity
- WHAT WE HAVE TO OFFER
- Pharmacy, transportation & rice benefits await those that qualify
- SMS : Text 0908.1694.451and request for a phone interview
- Online. Apply at http ://www.ttecjobs.com/ via computer or mobile phone
- Go Social. Visit us at facebook.com/TeleTechPilipinas or twitter.com/TeleTechPinas
- Walk In. Apply in person at 3/F SM City, Benigno Aquino Jr. Ave., Mandurriao, Iloilo City and be interviewed on the same day
7
Experience For Customer Service Financial Collections Rep Inbound Resume
- Competitive pay rate with opportunities for additional pay for performance and attendance
- Cash Collection and Depositing: Collect co-pays and cost shares for services. Process refunds. Perform daily cash reconciliation and reporting for retail transactions. Process daily till closeout. Prepare bank documentation, combine and reconcile deposits of cashiers in the facility
- Live Chat. www.ttecjobs.com/contact-us/get-live-help/
- FREE Sirius XM subscription
- Identify customers??? needs, clarify information, research every issue, and provide solutions
- Enter correct data into software- Inform customers of their approval or denial of loans
- Patient Access and Registration
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the customers' name, transferring calls to appropriate person/department, requesting permission before placing the customer on hold, taking and relaying messages, and allowing the customer to end the contact
8
Experience For Inbound Customer Service Rep Resume
- Weekly Cash Prize Drawings!
- Offer additional basic products and services
- Windows proficiency required
- Accounting, bookkeeping, financial and technical support experience with an emphasis on providing excellent service in a customer care role in banking, financial, or accounting role is highly desired
- Applies defined practices, procedures and company policies to triage, troubleshoot and resolve known issues, escalate newly identified issues quickly and address routine customer questions to prevent future callbacks
- Analyzes and diagnoses problems and applies known solutions quickly enabling customers to get back to their business
- Have a clear understanding of the protection product features and benefits
9
Experience For Ci-contaccustomer t Center Customer Service Inbound Resume
- Available to work varying shifts required
- CCR for Healthcare clients requires HIPPA training to access electronic protected health information
- Exceed our customers' expectations and educate our customers by bringing your personality, enthusiasm and passion to every conversation and challenge
- Respect everyone, everywhere: Whether we are working with a customer, a hotel franchisee, a senior executive or a security guard - respect knows no boundaries
- Receives incoming phone calls from patients, records appointment information, transfers calls
- Identifies, communicates and potentially participates in process improvement initiatives
10
Experience For Customer Service & Inbound Sales Representatives Inbound Call Center Resume
- Accountable for specific up-sell / cross-sell targets. Understands the most commonly applicable offerings and can proactively apply the offering capabilities to the customer situation; recommends additional offerings when appropriate
- Provide functional accounting, troubleshooting, product feature explanation, and assists with enhanced product features or changes
- Software consultation: teaches and provides technical support to accountant and bookkeeper customers
- Ensure compliance with CSE policies and procedures
- Process incoming phone orders from a diverse client base. Uncover customer's additional safety product and service needs through an intuitive approach to customer service. Address customer inquiries and execute a best in class customer experience
- Enrolled in College or recently graduated from college
List of Typical Skills For an Inbound Customer Service Resume
1
Skills For Bonus Inbound Customer Service Resume
- Strong command of English with excellent verbal and written communication skills
- At least of experience of customer service
- Sales and strong customer service orientation
- 6 months experience in sales or customer service
- Call center experience required
- Works cooperatively with team members to build a strong sense of camaraderie and teamwork
- Call center or telephone experience in similar environment and/or industry desired
- Excellent attention to detail with the ability to multi-tasking
2
Skills For Msla-customer Service Inbound Resume
- 2+ yrs. of printing experience with Customer Service background
- Computer experience
- 1+ years Customer service experience
- 1+ years computer experience
- Customer service experience
- Data entry and experience in an office environment
- Two (2) years of call center experience
- Customer service, mortgage industry, or call center experience
- Polish language is essential and a good level of business English
3
Skills For Customer Service Representative, Inbound Resume
- Two (2) years of customer service experience required
- Previous experience in a Call Center is required. (12+ months)
- Experience in a healthcare related Call Center
- Strong Customer Service
- TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
- Deliver an effortless customer experience by responding positively and timely to customer questions, concerns, and requests
- Identifying, addressing and resolving our customers general and credit card related inquires ranging from easy to complex banking issues
4
Skills For Inbound Customer Service Level Resume
- Assisting callers with questions regarding financial planning
- Researching price information on pricing platforms for contents and/or structure that needs to be replaced
- Responding to ARS customer service representative CSR phone calls regarding the GHRN
- Responding to ARS customer service representative (CSR) phone calls regarding the GHRN
- Answering incoming calls and team calls promptly
5
Skills For Inbound Customer Service Associate Resume
- Navigating through a variety of banking systems to resolve our customers queries
- Managing the RoadSmart Gateway for assigned markets
- Responding to GHRN providers both digitally and telephonically
- Analyzing market conditions to properly assess provider availability and manage dispatch volume
- Assisting in the development of creative solutions to help improve operational efficiency of the GHRN
6
Skills For Temporary Inbound Customer Service Resume
- Being the first point of contact for our customers and provide them with the information and assistance to reach their financial goals
- Starting salary $10.10/hr with increase at 6 months
- New call center with various transitioning going on
- Work with multiple software programs while talking to the customer and conducting a dispatch
- Provide troubleshooting, account, and billing assistance
- Resolve and input provider/client requests into tracking system according to established guidelines. Assign cases accordingly
7
Skills For Customer Service Financial Collections Rep Inbound Resume
- Quality conversations with every customer interaction – providing expert advice to our customers and turning them in to advocates
- Determines available appointment times and records patient information using an automated scheduling system
- Answer inbound telephone calls from lending customers regarding questions and issues on their loans
- Continuous evaluation throughout training period
- Actively participates in training and is able to define terminology and navigate through computer system expediently
8
Skills For Inbound Customer Service Rep Resume
- One of the following three are required to move forward in the process
- Well spoken, endearing, helpful
- Q card – offers discounts for various companies including retail, travel & hospitality
- Create a new case or update an existing case for every request received in the ESC’s case management system
- Proactively communicating real-time rescue interruptions and service time adjustments to ARS CSRs and providers
9
Skills For Ci-contaccustomer t Center Customer Service Inbound Resume
- Timely communicating rescue interruptions and service time adjustments to ARS CSRs and providers
- Build sustainable relationships and engage customers by taking the extra mile
- Provide information about product, pricing, policies, promotions and delivery to distributors
- Responsible for all billing in your territory
- Provide direction to providers, clients and members regarding Network Operations processes as needed
10
Skills For Customer Service & Inbound Sales Representatives Inbound Call Center Resume
- Use software, hardware and peripherals related to job responsibilities including MS Office Suites, database software, etc
- Meets/exceeds any established quality expectations and quantity quotas established
- Meets/exceeds high level of customer satisfaction
- Maintains strict adherence to client's security policies
- Displays a high level of professionalism
- Adheres to phone schedule and meets operational targets around adherence, handle time, call backs, etc
- Aptitude to multi-task and adjust quickly to change
- Clean criminal background check 10 years
- Assists customers with a wide variety of benefit questions and plan features via information accessed through the computer. Reviews the employee's account and answers questions within the parameter's of the client's policies and procedures
List of Typical Responsibilities For an Inbound Customer Service Resume
1
Responsibilities For Bonus Inbound Customer Service Resume
- Thrives in a high paced environment
- Able to start within 24 hour notice
- Pass state, federal and criminal background checks - Required
- Be at least 18 years of age or older.- Required
- Act with integrity in all that we do: Without integrity, the foundations of business and life crumble
- Provide individual opportunity and accountability: As leaders, we need to actively include diversity in our thought process. Diversity or inclusion - here at Wyndham Worldwide, it is the same concept. Being inclusive expands our horizons and our society
- Improve our customers' lives: Whether we are helping our hotel franchisees or resort affiliates with their businesses or creating memorable experiences for the guests visiting our properties — we strive to improve their lives through their interaction with us
2
Responsibilities For Msla-customer Service Inbound Resume
- Spanish Bilinguals needed! Receive a premium on top of hourly rate!
- MS Word, Windows, Excel, PowerPoint
- Relays information or transfers calls to appropriate personnel as necessary
- Generous Vacation Time & Paid Holidays
- Work hours are 3:00PM to 11:30PM
3
Responsibilities For Customer Service Representative, Inbound Resume
- Personal Lines Services or Sales
- Commercial Lines Services or Sales
- Customer Preservation Team primarily working with existing customers on policy retention tailoring solutions to meet their needs, with the goal of keeping them with Progressive
- Position is FT, M-F, 9am-5:30pm
- Making outbound calls to Medi-Cal members, Tracking progress made on a daily basis, Documenting questions that cannot be answered so department staff can return the call, Relaying issues to management
- Meets attendance expectations
- Create detailed documentation
4
Responsibilities For Inbound Customer Service Level Resume
- Comfortable on the Computer
- 1st shift, mid shift options are available
- Able to start within 24 hours’ notice
- Clean 10 panel drug screen
- Clean drug screen 10 panel
- Active listener that can express willingness to assist customers
- 13-14.30 $/hr All shifts available! MORNINGS and Afternoons (10% shift differential after 3 PM!)
5
Responsibilities For Inbound Customer Service Associate Resume
- Places outbound calls (regarding account status, complaints, etc.) and handles incoming calls (inquiries, complaints, etc.) and directs calls for further problem resolution, if necessary
- Discounts for Daycare
- Knowledge of Medi-Cal
- 3601 Odonnell St
- FREE bus pass
- Patient Access and Registration: Answer phones. Perform appointment making processes. Complete accurate patient registration, such as, verification of patient demographics and payor coverage. Perform check-in, check-out, admit and discharge tasks. Build and maintain appointing templates. Perform MyGH set up verification. Communicate with patients via multiple channels
- Support our communities: As a large company, we provide employment that helps out the communities in which we operate. But the Wyndham philosophy is that is not enough. We need to give back to our communities to improve the world around us. We have created the Wishes by Wyndham program which embodies our philanthropic donations including the use of our time to help others
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