Infrastructure Technical Analyst Resume Sample
Stephany Wunsch
88455 Helene Cliffs,
Detroit,
MI
+1 (555) 741 8184
Work Experience
Senior Infrastructure Technical Analyst
01/2018
-
PRESENT
San Francisco, CA
- Maintain focus and poise for the duration of the major incident support cycle and work through all challenges with a results-oriented attitude and relentless focus on enhanced customer service through rapid incident resolution
- Collaborate with NCIS SMEs, SDMs, Network Engineering, Vendor Support Teams, etc., with the goal of aligning all parties towards achieving incident resolution as quickly as possible
- Communicate with NCIS Management to provide frequent status updates regarding the technical issue, status of the remediation efforts, and ongoing business impact
- Collaborate with CTI Service Assurance teams including Incident Management and Problem Management by providing technical input towards the production of incident reports and ‘Post Mortem’ problem reports for high severity issues
- Provide definitive and formal ‘root cause analysis’ for outages caused by a failure in NCIS managed technology infrastructure and put forward recommendations to prevent reoccurrence
- Covers incident statistics and analysis of specific problem areas including key updates on ongoing service improvement initiatives. Root cause analysis and corresponding action owners included
- Provides technical direction for infrastructure and business line projects by actively engaging in the decision making process with Application Development
Infrastructure Technical Analyst
10/2012
-
11/2017
Houston, TX
- Evaluates and recommends creative solutions for new technologies to improve upon or enhance existing technologies deployed
- Implements As-Is & To-Be technical business and system designs in order to lead application teams from business silos to business modularity
- Makes proactive recommendations for appropriate technologies supporting the users' long-term needs
- Collaborates with business representatives to understand IT requirements generated by business strategies and operations
- Develops and implements the technology required to support general infrastructure requirements
- Assists in the detailed design phases for small to medium projects/ programs identifying, tracking and resolving technical issues
- Researches requirements regarding multiple technical platforms
Infrastructure / Technical Analyst
02/2007
-
08/2012
Detroit, MI
- Assist in designing and implementing disaster recovery processes and business continuity procedures for re-establishing servers, databases, and operating systems in the event of a disruption, both minor and catastrophic
- Coordinate actual recovery plan implementation and efforts, including initial emergency response, recovery procedures, and business resumption processes
- Develop, implement, maintain, and coordinate testing of policies, procedures and associated plans for disaster recovery administration and business continuity based on industry-standard best practices
- Develop and maintain documentation for disaster recovery plans, processes, coordination. testing and results
- Provide technical direction for infrastructure and business line projects by actively engaging in the decision making process with Application Development
- Evaluate and recommend creative solutions for new technologies to improve upon or enhance existing technologies deployed
- Implement As-Is and To-Be technical business and system designs in order to lead application teams from business silos to business modularity
Education
Western New England University
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- Strong problem solving skills and analytic approach
- Possess strong leadership qualities and influencing skills Able to provide direction, lead and motivate the team
- Programming/quantitative analysis skills, while not essential would be an added advantage
- Extensive experience working within a DC environment, preferably with some experience of managing a major environmental upgrades/builds within the facility
- Proven experience working with network and security products from multiple vendors, including Cisco, Arista and Juniper
- Strong Experience in Unix environment and good debugging exposure
- Managing multiple projects; planning, prioritizing, and administering work
How to write Infrastructure Technical Analyst Resume
Infrastructure Technical Analyst role is responsible for analytical, design, reporting, planning, analysis, database, credit, mainframe, software, automation.
To write great resume for infrastructure technical analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Infrastructure Technical Analyst Resume
The section contact information is important in your infrastructure technical analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Infrastructure Technical Analyst Resume
The section work experience is an essential part of your infrastructure technical analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous infrastructure technical analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular infrastructure technical analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Infrastructure Technical Analyst resume experience can include:
- Prior experience in financial services or other high risk environment is extremely desirable with Familiarity with risk and compliance
- Information Systems experience with focus on Infrastructure engineering and operations
- Experience managing enterprise infrastructure
- Management of different skill sets maximizing productivity
- Good knowledge on WebSphere patching
- Good understanding on Incident, Change, problem management
Education on an Infrastructure Technical Analyst Resume
Make sure to make education a priority on your infrastructure technical analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your infrastructure technical analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Infrastructure Technical Analyst Resume
When listing skills on your infrastructure technical analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical infrastructure technical analyst skills:
- Experience in joining CAB meeting to discuss about the change record and getting approval
- Good understanding of the Hub Transport setup and configuration (Email Routing)
- Very good understanding of PowerShell and other administration scripting tools
- Project/Program Management and/or IT consulting experience in Banking Technology
- Experience in raising Change Record, working with Incident and Problem Ticket in complex tool and preferably Service Now
- UNIX experience, SQL scripting, JCL including batch utilities
List of Typical Experience For an Infrastructure Technical Analyst Resume
1
Experience For Virtual Infrastructure Technical Analyst Resume
- Experience using SharePoint and other collaborative online tools
- Able to present concise updates for daily turnovers and Month Operating Reporting (MOR)
- Proficient using Microsoft Office Products: PowerPoint, Project, Excel, Word, etc
- Collaborate with business representatives to understand IT requirements generated by business strategies and operations
- Develop and implement the technology required to support general infrastructure requirements
- Oversee that Network and Servers indicators and metrics maintains operations at quality standards established.
- Provide additional support for CA-View/Deliver, CA-WebViewer, and WebView when needed by L1 support
2
Experience For Infrastructure / Technical Analyst Resume
- COB and change management weekend support for any COB drill/test and other disaster recovery incidents including management of change activities during the weekend when L1 is not able to support
- Implement improvements to TechLib documentation as needed/suggested by L1 support
- Provide SME/Expert level Technical Support for the firm’s global network with a focus on network infrastructure in the Americas region
- Oversee incidents and problems in a timely fashion to maximize service uptimes, ensure and continuously improve service quality and timely deliverables leading to enhanced client service experience for the clients of Productions Operations
- Lead Service Quality deep dives for technology incidents encompassing software / hardware component failures, service disruptions caused by data transmissions failures, batch processing delays, erroneous code deployments, Continuity of Business failures etc
3
Experience For Rohq-cti-infrastructure Technical Analyst Resume
- Developing strong business relationships to help coordinate / resolve major support incidents, production problems impacting businesses, towards enhancing client experience
- Technical expertise on one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Problem / Incident Management, IT Service Assurance or Application Development
- Create detailed Network Design Documents which conform to corporate standards and from them create detailed Build Packages which include configurations, implementation plans, test plans
- Understanding the Maintenance Window of different application and communicating with Application Managers and follow up for getting the Green Zone if required
- Follow the standard guidelines in raising change Record and scheduling for applying the DB and Grid PSU patches released by Oracle
- Trouble shooting issues post implementing the change and making Documentation
4
Experience For Senior Infrastructure Technical Analyst Resume
- Follow the standard procedure provided by the Engineering Team while applying Database patches
- Assist in the development of & implementation of processes to allow repeatable designs with the view of provisioning automation and efficiencies
- Coordinate with Application Team, Infrastructure Team like system Admin and other stack holders while executing the change
- Oversee the deployment of Build Packages on the corporate data network
- Provide Subject Matter Expertise for defined network products and technologies
- Evaluate/assist in the resolution of application related problems post patch deployment
- Work as a team to deliver high quality service
5
Experience For Rohq-cti-gida-infrastructure Technical Analyst Manager Resume
- Maintain reliable, secure and high performing systems in a multi-domain, multi-site Windows Active Directory environment that consists of DELL servers, EMC storage arrays, VMware vSphere 6.0, Windows 2008/2012 servers
- Analytical and process skills with the ability to influence and manage customer expectations
- Very strong Experience with Oracle Database Core Administration
- Good Knowledge and Hand on experience in RMAN backup & Recovery, Data Guard, DG Broker and ASM
- Experience with automation technologies (Blue Prism, Automation Anywhere, Work Fusion, or other automation technologies)
- Maintain, upgrade, and implement improvements to the VMware Horizon VDI infrastructure
6
Experience For Infrastructure Technical Analyst Resume
- VDI Windows Clients with Golden Image Maintenance
- VSphere Cluster and Storage management
- Actively monitor event logs for changes or errors and take appropriate actions to resolve issues
- Notification need to be send to application team before and after the activity
- Work closely with automation team to prepare script for patch implementation
7
Experience For Virtual Infrastructure Technical Analyst Resume
- To ready support 24 x 7 shift model
- Able to deliver in tight timelines and work well under pressure
- Able to identify, escalate and resolve problems in timely manner
- Expert knowledge of network protocol analysis using industry standard toolsets such as Niksun NetVCRs, Ethereal Wireshark, etc. Familiarity with Netflow data exports and data collection / analysis
- Working knowledge of IT systems related to corporate and consumer banking
- Active Directory (AD) management (GPO, ADUC)
8
Experience For Infrastructure / Technical Analyst Resume
- Familiar with Desktop Application Support
- Oracle OCP certification (Admin Track) in 11g or 12c
- Worked in Oracle Database and RAC Cluster upgrade
- Basic Knowledge and exposure in Golden Gate and OEM (12c)
- Leadership/support in a mobility enterprise environment is absolutely required
9
Experience For Rohq-cti-infrastructure Technical Analyst Resume
- Assist with local operation to ensure applications are completed on a daily basis, including all interfaces related to customer’s backend process and transmissions, on-line customers systems, regional/global interfaces to other systems (Edealer-Treasury, Fincon, Credit Administration, Compliance and others) through coordination with RDC and other available technical contacts
- Ensure all Mainframe applications are completed on a daily basis which includes all interfaces related to customer’s backend process and transmissions, on-line customers systems, regional/global interfaces to other systems (Edealer-Treasury, Fincon, Credit Administration, Compliance and others) through coordination with RDC and other available technical contacts
- Specialized Knowledge, broad technical knowledge base requirements: Familiarity with the following technologies: MVS, UNIX, Windows, storage environments (Tape, SAN, and NAS), network solutions (LAN, WAN, 3rd party connections, dedicated circuits), web / application / middleware services, Tivoli, Autosys Job Schedulers, and Connect: Direct data transmission and business applications
List of Typical Skills For an Infrastructure Technical Analyst Resume
1
Skills For Virtual Infrastructure Technical Analyst Resume
- Good Understanding on CHEF would be added advantage
- A solid understanding of Backup Infrastructure and technologies involved in associated Data Protection
- Strong knowledge of Microsoft Operating Systems like Windows 7, windows 10, Citrix and VDI environment
- Experience in supporting handheld devices eg Blackberry works and Smart Phones
- Experience leading technical teams in large, mission critical IT environments, preferably in Financial Services
2
Skills For Infrastructure / Technical Analyst Resume
- Experience in applying patches like PSU, CPU, one-off patches on Grid and Database Binaries through Automation Tool like HP DMA and Manual method
- Good Knowledge of Unix Shell scripting and Unix Commands
- Experience in raising Service Request (SR) with Oracle Support
- Multiple years of experience in providing mobility support
- Effective communication and sound analytical abilities
3
Skills For Rohq-cti-infrastructure Technical Analyst Resume
- Experience in WebSphere Administration
- Experience in HTTP server Administration
- Good knowledge on Service Now / Remedy tool
- Good knowledge on WebSphere packages upgrade
- Good technical, command line Knowledge on Middleware products & Unix
- Good Knowledge on Site minder Web Agent
- Relevant work experience in IT Operations or related field
- Experience of customer support in a time-critical and heavily controlled focused environment is highly desirable
4
Skills For Senior Infrastructure Technical Analyst Resume
- Taking responsibility for getting things done and overcoming obstacles or challenges
- Coordinating with Application manager, Database team and Technical team to get downtime for proceeding patching
- Providing support during Database& OS patching
- Raising Incident and assigning to the corresponding team in case any issue
- Influencing and persuading senior managers
- Writing script to Precheck/Postcheck for patching
- Scheduling the patching activity with recommended tool
5
Skills For Rohq-cti-gida-infrastructure Technical Analyst Manager Resume
- Following the patching activity from end to end
- Troubleshooting issues, and making recommendation on solutions
- Focusing on results to drive organization wide changes
- Provisioning services 6.1/7.6, Storefront, Appsense application manager and environment manager
- Making sure that work is done correctly and completely and that there is follow through
- Monitoring implementation (SCOM, VROps, Systrack etc.)
- Scripting Automation (PowerShell, Power CLI, VBS etc.)
- Assist in the detailed design phases for small to medium projects/programs identifying, tracking and resolving technical issues
- Shift patching workload away from the current infrastructure teams, into the new team, so centralizing execution and responsibility
6
Skills For Infrastructure Technical Analyst Resume
- Co-ordinate with Vendor and other team in case any issue during the patching issue
- Medium grade level working knowledge of enterprise TCP/IP communications Expert level working knowledge of enterprise standard VMWare solutions
- Log all service requests, including detailed problem descriptions, updates and resolutions into our incident tracking system
- In-depth and expertise with hands-on knowledge of the following: Exchange 2010 in a large environment
- A sound understanding of best practices, approaches, organization, politics, and culture
- Possesses and provide insight regarding operational efficiencies supported by the Command Center
- Implement processes and procedures creating controls and standardization across large regions
7
Skills For Virtual Infrastructure Technical Analyst Resume
- Manage the patching cycle for GCG infrastructure across middleware components
- Work to remove scheduling conflicts. Across a broad set of infrastructure and application disciplines
- Deployment of Patch using various Automation tools and manual process as well
- Responsible to rollback/fix the server in case of patching failure
- Expert working knowledge of Cisco routers and switches, WANs (T1, T3, MPLS)
- Linked Clones - Golden Image building
- Perform upgrades to operating systems and layered software packages, i.e. VDI components, Windows services, or other enterprise applications as necessary
- Develop and maintain scripted and automated tools for the management and monitoring of the Citrix environment
8
Skills For Infrastructure / Technical Analyst Resume
- Make proactive recommendations for appropriate technologies supporting the users' long-term needs
- Research requirements regarding multiple technical platforms
- ‘Break/Fix’ support of standard enterprise Cisco Internetworking Technology solutions
- ‘Break/Fix’ support for Internetworking technology infrastructure solutions such as
- To maintain mission critical network devices running on 24x7 and drive maximum uptime for the company’s network infrastructure
- Optimize the resources utilized in providing the RDC’s services
- XP/Vista/Windows 7 Desktop O/s
9
Skills For Rohq-cti-infrastructure Technical Analyst Resume
- BES 5, BES 12 for mobility
- Knowledge of Blackberry Admin Console
- Knowledge to apply various Microsoft Office applications to perform various business functions
- Resilient and highly responsive in overcoming adversity, ability to work through a multitude of challenges / obstacle in order to achieve the desired end result
- Virtual workspace level 3
- Delivery and support of Virtual Workspace infrastructure that includes XenApp 6.5/7.6, XenDesktop 7.1/7.6
10
Skills For Senior Infrastructure Technical Analyst Resume
- IBM lpar, LDOM, Zones, Containers, VMware VM, ESX and Virtualization
- Create and develop a collaborative team atmosphere
- Resource utilization and distribution
- ITIL Certification would be added advantage
- Desirable knowledge in Service Now
- VERITAS Cluster Server/VERITAS Volume manager would be added advantage
- Manage and perform patch upgrade on all IBM HTTP Servers& application servers(WAS) as per schedule
- Perform backup / restore operation
- Emergency fix needs to be applied on all flavors
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