Technical Services Analyst Resume Sample
Genevieve Rosenbaum
6217 Marvin Corners,
Dallas,
TX
+1 (555) 230 1942
Work Experience
Senior Technical Services Analyst
09/2015
-
PRESENT
Chicago, IL
- Execute simple to moderately complex escalated Service Level Agreement (SLA) issue resolution under general direction of department leadership
- Resolve simple to moderately complex IT service related issues and customer support requests under general direction from department leadership
- Manages the online Integrated Library System (ILS, EOS) and bibliographic procedures such as MARC, RDA, and OCLC for processing all Research Services materials
- Manages and improves quality control for the online Integrated Library System (ILS, EOS) bibliographic records by deleting old records, adding new records and performing spot checks for data quality and consistency
- Establishes best practices for maintaining accurate, up-to-date bibliographic records and statistics of all Research Services holdings of print, and electronic serials subscriptions
- Researches and conducts original and copy cataloging domestic and international electronic and print resources
- Resolves problems for EOS internal users
Technical Services Analyst
04/2013
-
04/2015
Dallas, TX
- Educates staff on the use of EOS and bibliographic records
- Assists with configuring vendor links to EOS
- Resolves print subscription problems by working directly with vendors
- Manages and improves quality control for vendor contact information on all internal systems
- Processes password requests for attorneys and staff
- Assists with adding users to daily alerts
- Assists Manager of Technical Services with annual budget preparation
- Knowledge of cataloging and classification practices and tools
Enterprise Field Technical Services Analyst
05/2008
-
12/2012
Los Angeles, CA
- Familiarity with basic budgeting and expenses management
- Learn new databases and apply resource applications
- Knowledge of the Firm’s Policies and Procedures
- Strong inter-personal skills and discretion
- Act as the technical point of contact for issues escalated by the Service Desk
- Troubleshoot application, database, interfaces as needed / escalate to Product Management when appropriate
- Resolve database and performance related issues
Education
University of Great Falls
2003 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrate accurate, logical problem solving skills / exhibit strong technical documentation skills
- Strong demonstrated interpersonal and communication skills (written and verbal), with excellent attention to detail and a customer-service orientation
- Excellent and proven problem-solving and decision-making skills
- Experience in analysis, programming and issue analysis of financial services software; proven experience in writing and analyzing Prime Licensing code
- Strong analytical skills including problem ownership and root-cause analysis
- Strong analytical skills including problem ownership, project execution, and root-cause analysis
- Knowledge of Statistical Quality Control and strong analytical skills
How to write Technical Services Analyst Resume
Technical Services Analyst role is responsible for leadership, payroll, retail, training, integration, database, procurement, purchasing, security, wireless.
To write great resume for technical services analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Services Analyst Resume
The section contact information is important in your technical services analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Services Analyst Resume
The section work experience is an essential part of your technical services analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical services analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical services analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Services Analyst resume experience can include:
- Handle a variety of client issues using both front end, .NET and backend, SQL Server technologies / identify the problem areas in the .NET code base and generate appropriate Root Cause Analysis
- Effective time-management skills and a proven ability to meet assigned project and task deadlines
- Experience in scripting/automation is not a requirement, but strongly desired
- Strong Microsoft Office application suite experience
- Prioritize and organize multiple tasks and projects, manage competing priorities, and meet deadlines in a fast-paced and growth-oriented environment
- Communicates effectively and respectfully with others – departmentally and company-wide
Education on a Technical Services Analyst Resume
Make sure to make education a priority on your technical services analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical services analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Services Analyst Resume
When listing skills on your technical services analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical services analyst skills:
- Strong ability to develop business relationships and communicate effectively with the user community, peers and supervisors
- Demonstrated experience of going above and beyond to assist team members
- Proven examples from work experience demonstrating flexibility to meet department and customer needs
- Works effectively with others to accomplish goals
- Effectively interface with all employees
- Exceptional communication skills and leadership capabilities
List of Typical Experience For a Technical Services Analyst Resume
1
Experience For Senior Technical Services Analyst Resume
- Problem solving/logical thinking skills
- Provide analytical support for Operations and Supply by monitoring and evaluating formulations, including retaining samples for future analysis verification
- Provide guidance on chemical and polymer markets, pricing and purchasing opportunities
- Maintain safe, clean and orderly working environment by complying with safety and laboratory procedures, rules, and regulations
- Maintain equipment by calibration, running standards, and verifying results
- Set up and maintain test environments for reproducing client issues
- Provide detailed, relevant, accurate, and timely call tracking in Salesforce CRM
- Participate in a 24x7 on-call support rotation, including weekends, evenings and holidays
2
Experience For IT Technical Services Analyst Resume
- A subject matter expert in the related support areas, providing assessment on scope, impact or issue remediation
- Follow production control processes and enter change orders to initiate any production impacting activity
- Provide telecom and server support through partnership with onshore/offshore support teams, engineering/architectural groups, and vendors
- Wireless LAN (WLAN) topology including standard design principles
- Cisco ISR-class routers Catalyst switch configuration and troubleshooting
- Cisco VoIP telephony solutions and ancillary systems including SIP operation
- Contribute to the ongoing improvement of Illumina’s customer support knowledge base, methods and practices
- Maintain existing data processes
3
Experience For Business Technical Services Analyst Senior Resume
- Windows Server 2003 – 2016 versions including SBS
- Virtualization, SAN and cloud hosting platforms
- Citrix XenApp and other Citrix products Any PACS imaging system for Radiology, Cardiology, Perinatology
- Responsible for serving as the technical liaison between Business, Infrastructure, Applications and Vendors
- Submits samples into CLIMS for testing
- Participation in Practical Problem Solving (PPS)
- Optimize the blending of internal residual asphalt products throughout the Asphalt Terminal Network
- Provide Industry updates and guidance to the Asphalt Division on subjects related to but not limited specification, testing changes and other market dynamics
4
Experience For Enterprise Field Technical Services Analyst Resume
- Assist in running routine laboratory tests and analyses
- Write and maintains standard operating procedures as needed
- Assist in the development and/or documentation of testing methods
- Oversee various projects or special tasks as needed related to the integrating refinery production into specialty retail products and new Markets
- Develop and portal solutions, web modules, web services, and workflows using industry best practices
- Interaction with Operations, Implementation, Partner Management, Product Management, and Development teams required
- Stay current on product features, platform technologies, and deficiencies across all solutions
- A technical point of contact for related projects
- Ensure that all projects adhere to the project timeline, budget, and SDLC practices
5
Experience For Quality & Technical Services Analyst Resume
- Provide regular system metrics, document issues and process improvement areas, and drive resolutions to complex problems
- Wireless WAN and IPSec design and implementation
- Cisco personal and collaborative video endpoints
- Secondary support of Motorola/Zebra-branded mobile RF handheld and wearable terminals
- Secondary support of 10ZiG-branded thin-client terminal workstations
- Deploy, upgrade and configure Illumina’s software solutions on customer systems or in an AWS cloud environment
- Provides input for standardization and interchangeability of parts to expedite logistic activities
- Independently codes and maintains appropriate system files, such as plan file and plan tables, for product plans, riders and benefits, interest rates, accounting, agents’ commissions, and product rates that drive programming logic and calculation
6
Experience For Client Technical Services Analyst Resume
- Maintain professional conduct at all times in line with Compass’ Core Values
- Evaluates documented resolutions and analyze trends for ways to prevent future problems
- Understands and applies principles, concepts, theories, technologies and
- Implementation of new development
- Performs knowledge transfer and product orientation of implemented solution
- Ensure accurate and reliable delivery of service. Provide support and guidance to the Help Desk as level 2 or level 3 support for all Mednax systems
7
Experience For Client Field Technical Services Analyst Resume
- Citrix XenApp and other Citrix products
- Survey and document acquired systems and networks
- Mail systems, web servers and public domain/DNS records
- Management of infrastructure and/or facilities projects
- Administers the implementation of client standards and guidelines that guide the design of technology solutions including architecting and implementing solutions requiring integration of multiple platforms, operating systems and applications across the enterprise
- Identify synergies between customer partner needs and solutions, to increase efficiently and provide IT services across the enterprise
8
Experience For Client Field Technical Services Analyst Alabama Resume
- Interface and interacts with internal IT teams to ensure secure and reliable setup of systems and their management in a controlled environment
- Articulate business needs with the appropriate IT group to gain alignment between business needs and technical capabilities
- Research, analyze and evaluate customer IT initiatives with Business Services Consultant
- Works with customers and upper management in a collaborative fashion to understand business needs across various functions and to define the role of technology to meet those needs
- Works with technology providers to develop strategic relationships that benefit the client
9
Experience For Direct Hire Technical Services Analyst Resume
- Works on projects/issues of high complexity that require in-depth knowledge across multiple technical areas and business segments
- Provides technical guidance to team and its customers as appropriate
- Maintains knowledge of multiple business functions and initiatives to identify where conflicts exist between technologies and business functions
- Acts as an advocate of change and innovation, enlisting support for change and acts as a problem solver to keep the technical needs and direction of the project on track
- Approaches each customer interaction as an opportunity to engage and deepen the customer's relationship
- Lead gathering and definition of business reporting requirements. Develops and maintains reporting applications in the Maximo database. Troubleshoots, tests, updates and implements changes in accordance with system security requirements per user requests
- Develop and maintain user-requested queries for Maximo data both directly in Maximo and using SQL
- Assists in development, testing, troubleshooting, and implementation of solutions, to include maintaining project plans, performing business gap analysis, cost estimating / tracking, requirements evaluations, solutions evaluations, and producing deliverable documents on all matters regarding Maximo system
- Leads department development, implementation, and maintenance of Standard Operating Procedures for the Maximo database. Leads and coordinates training requirements for these Procedures
10
Experience For M HIS Technical Services Analyst Resume
- Educate and provide technical assistance to data system users as needed
- Trains others – groups and individuals
- Conducts audits and manages audit schedule
- Applies SPC and scientific principles
- Performs basic mathematical problems
- Distinguishes fact from opinion
- Understands chemistry/food science/food microbiology
- Evaluates product – interprets texture, mouth feel, taste and flavor
List of Typical Skills For a Technical Services Analyst Resume
1
Skills For Senior Technical Services Analyst Resume
- Perform effectively with minimal supervision
- Experience in the IT field or equivalent work experience
- Working with small and large customer datasets to support validations and scoring
- Working experience with at least ONE of the following: load balancer, firewall, SSL-VPN, proxy
- Working knowledge and hands-on experience with personal computers,
- Working knowledge and hands-on experience with personal computers
2
Skills For IT Technical Services Analyst Resume
- Enterprise experience with Active Directory provisioning supporting Windows, Linux, Macintosh computing systems, GPO’s, OU’s and Domain Groups
- Experience in configuring/troubleshooting gateway technologies including SSL-VPN, load balancers, firewalls, and proxy servers
- Advanced hands-on experience troubleshooting and repairing Enterprise Level Servers
- Experience in using network troubleshooting tools such as WireShark and Fiddler
- Experience with Web application technologies including n-tier architecture using the .NET Platform
- Experience with help desk or request tracking software
- Strong team player, readily willing to help colleagues and business partners
- Demonstrated proficiency in Microsoft Office including Excel
- Proven problem-solving and analytical abilities
3
Skills For Business Technical Services Analyst Senior Resume
- Experience in IT Operations with responsibilities related to networking
- Experience partnering with IT infrastructure support and project teams
- Experience establishing robust, resilient, and scalable network topologies
- Experience with SQL Server including complex T-SQL and all objects of SQL Server
- Formal support training or equivalent experience
- Experience in supporting a desktop and infrastructure environment required
4
Skills For Enterprise Field Technical Services Analyst Resume
- Good ability to use data and logic to quickly find solutions to difficult challenges
- Ensures that CHI receives cost effective and reliable technical services in all locations
- Strong technical foundation with focus on Microsoft environments
- +4 years of work experience within international infrastructure roles
- Experience Maximo (version 7+) required
- Experience in IT related areas preferable
5
Skills For Quality & Technical Services Analyst Resume
- Demonstrated initiative to build relationships, learn new business processes and identify opportunities for better service delivery
- At least 12 semester hours of college science classes, or equivalent experience
- Demonstrated willingness and ability to work in a team-oriented environment
- Optimize terminal formulations to reduce cost of goods and provide high quality blended retail products
- Experience delivering reporting and presentations, including creation through analysis to all levels of the company, including the executive team
- Strong proficiency in Microsoft Office applications, including Word, Excel and Outlook
- Review, coordinate, schedule, communicate, and validate production change for servers, telecom, and environmental systems in all Merchant based offices
- System and process-documentation / knowledge base experience
6
Skills For Client Technical Services Analyst Resume
- Comptia A+, Comptia Server+, RHCE, LINUX, Windows, CCNA, ITIL a strong
- Coursework or equivalent experience in an information technology or computer related curriculum
- Experience with LEAN concepts and operational excellence
- Five (5) years of laboratory operations experience
- Experience in a Help Desk or Tech Services role
- +5 years of work experience in enterprise environments within a data center team
7
Skills For Client Field Technical Services Analyst Resume
- Programming - Advanced in analyzing PRIME Licensing code
- Facilitating and troubleshooting connectivity for both inside and outside customer relationships
- Adding logic and intelligence to improve on existing processes
- Supporting Sale and Modeling groups
- Converting the client’s business requirements into detailed technical specifications
- Working knowledge within an IBM iSeries environment
- Working knowledge of computer hardware, Microsoft Windows and Microsoft applications
- Building rapport/team player
- Occasional reaching, stooping, bending, kneeling and crouching
8
Skills For Client Field Technical Services Analyst Alabama Resume
- Performs asset tagging and software license tracking for all desktop and other technologies and enters assets into tracking system
- Occasional carrying, pushing, and pulling of objects
- Frequent, prolonged standing/sitting/walking
- Design and implement network integrations including PACS imaging systems, with heavy focus on customer satisfaction and meeting clinician needs
- Assist with account provisioning, training and onboarding for new employees in business-sensitive settings
- Plans and manages customer partner projects, ensuring customer satisfaction with client services and recommending solutions to emerging issues
- Assists in planning and scheduling IT equipment relocations
9
Skills For Direct Hire Technical Services Analyst Resume
- Perform advanced troubleshooting, assist the end user with issues, and conduct training as needed
- Understand basic Lean concepts such as value stream mapping and ability to lead/facilitate a mapping event
- General working knowledge of commonly used programming command language, and utilities required. (Required)
- Design and implement PACS imaging systems with heavy focus on customer satisfaction and meeting clinician needs
- Variety of EMRs and billing/practice management/scheduling systems
- Networking, computing and application systems support, maintenance, and integration, preferably both SMB and hospital-scale
- WAN/LAN routing and switching protocols and safeguards to include Ethernet, Wireless 802.11X, VPN, AVPN, SFTP, FTP, HL7
- Coordinate the AMRL certification, staffing, internal procedures and reporting structure for the Asphalt laboratory
10
Skills For M HIS Technical Services Analyst Resume
- General knowledge of computer application troubleshooting
- Category 5/6 data cabling systems
- Telco voice and data provisioning
- TCP/IP network systems including LAN and WAN topologies
- Structured approach to daily routines and troubleshooting processes
- Interest in applying change and process management rules in a disciplined manner
- Install, configure and set up new computer hardware including printers
- Knowledge of networking LAN technologies
List of Typical Responsibilities For a Technical Services Analyst Resume
1
Responsibilities For Senior Technical Services Analyst Resume
- Coordinate numerous activities and groups of people who need to cooperate to achieve maximum efficiency
- Act as a mentor and advisor to team members working on projects that include systems deployments, support and issue resolution
- Backup and data retention strategy and design for data center, remote sites, travelling users
- Backup and data retention strategy and design for data center, remote sites, traveling user
- Exhibit a collaborative, service oriented approach during both internal and external interactions
2
Responsibilities For IT Technical Services Analyst Resume
- Read, write, and interpret English-language documents such as safety rules, operating and maintenance instructions and procedures
- Personal computing business systems administration. (Required)
- WAN circuit provisioning
- Knowledge of LAN/WAN technologies, TCP/IP, Ethernet, and networking protocols
- Knowledge of baking processes, ingredients, formulas, and specifications
- General understanding of Statistics and process controls
- Proficiency in TCP/IP network systems including LAN and WAN design and implementation
- Conducts holds, disposition and releases for food safety and quality investigations
- Serves as a Food Safety plant representative
3
Responsibilities For Business Technical Services Analyst Senior Resume
- Conducts metal detector audits as needed
- Conducts metal detector checks and audits as needed
- Develop a standalone satellite Asphalt laboratory to support the Asphalt terminal network in addition to provide guidance for product manufacturing at the asphalt producing refineries
- Coordinate with Supply to evaluate internal production with third-party supply for opportunities to maximize consumption of refinery production, reduce overall cost of goods of finished products and maintain reliable and high quality finished products
- Collaborate with Marketing, Supply and Operations by providing guidance and insight on subjects including but not limited to: specification evaluation, refinery and third party supply, operational blending and tank plans
- Oversee chemical and polymer consumption forecasts and inventory position
4
Responsibilities For Enterprise Field Technical Services Analyst Resume
- Create and prepare reports, type documents, and file
- Perform minor preventative maintenance on equipment
- Assist with inventory control of laboratory supplies
- Familiarity with SDS and safety protocols in a chemistry or physical sciences laboratory
- Knowledge of refinery products, finished products and specifications
5
Responsibilities For Quality & Technical Services Analyst Resume
- Calculation on linear blends
- Estimate effort for queued work items
- Evaluate technical feasibility for requests
- Work with delivery to define requirements, manage expectations and assist with the analysis of issues
- Ensure requirements for changes and enhancements are properly defined and follow appropriate channels for testing and migrating to test and production environments
- Develop comprehensive test plans, scripts and cases
- Troubleshoot technical issues and problems
- A background in quality is highly desirable
6
Responsibilities For Client Technical Services Analyst Resume
- Assist in creating and developing formal guidelines and policies to ensure appropriate systems support and designs and compliance with company policies and procedures worldwide
- Complete projects and tasks independently and with limited direct supervision
- Monitor and manage the status of all servers
- Manage and ensure the integrity of host computers and databases
- Stay current with trends and best practices, and seeks relevant information regarding trends and best practices in the industry, recommending emerging technologies to improve and enhance existing systems
- Travel, as required, to meet project objective
- Work with application/project teams and 3rd party partners to plan, design and implement new IT infrastructure and services, to meet existing and growing needs of the business
- Experience with Microsoft IIS and related technologies
- Plan, test and implement patches and software updates. Optimize patch management and procedures
7
Responsibilities For Client Field Technical Services Analyst Resume
- Travel, as required, to meet project objectives
- Detailed knowledge of desktop technologies
- Detailed knowledge of Microsoft Windows 2000 or later workstation
- Expertise in Microsoft SQL Server required
- Proficiency in BIRT, Actuate, Extensible Markup Language (XML), JavaScript
- Proficiency in Microsoft Office required – Word, Excel, PowerPoint, Outlook
- Wireless LAN (WLAN) and wireless WAN (WWAN) topologies
- Cisco ISR-class routers and Catalyst switches
8
Responsibilities For Client Field Technical Services Analyst Alabama Resume
- Cisco VoIP telephony solutions and ancillary systems
- Motorola/Zebra-branded mobile RF handheld and wearables terminals
- 10ZiG-branded thin-client terminal workstations
- Clearly express ideas and concepts both verbally and in written form to a variety of audiences
- Work in co-operation with vendors and colleagues across multiple business areas and countries
- Work in cooperation with vendors and colleagues across multiple business areas and countries
9
Responsibilities For Direct Hire Technical Services Analyst Resume
- Install, configure, and upgrade software
- Provide support of Microsoft Active Directory, Office Professional, Office 365, Exchange, Outlook, Lync/Skype and System Center
- Configure, install, support and maintain local telephony hardware, software and peripherals
- Procure, setup and support enterprise standard smartphones and other cellular devices
- Move computers and peripherals from one office location to another
- Provide connectivity of PC hardware to the LAN (local area network)
- Lift and carry moderately heavy equipment for installations and moves
- Troubleshoot routine software and PC hardware problems
- Maintain familiarity with technical standards, policies, and procedures and ensure adherence
10
Responsibilities For M HIS Technical Services Analyst Resume
- Work after hours as necessary to minimize business interruptions (system outages, troubleshooting, system upgrades, etc.) and provide non-business hour support (both remote and onsite)
- Travel to Rheem locations as needed
- Mentors more junior team members under the direction of Management
- Light to moderate physical effort (lift/carry up to 50 lbs.)
- Frequent use of telephone and fax
- Allocates tasks to individual installers and de-installers
- Establishes a positive rapport with the client(s) to develop and maintain long-term relationships with key technical staff (e.g. Senior IT Management), analyzes the client's business, their objectives and expectations at a macro/overall technical level, and acts as go-to person on all aspects of services and support for respective relationships
- Converts and reviews the converted client's business requirements into detailed technical specifications without support, presenting them internally and externally while securing requirement sign-off. Proposes technical scenarios for Custodians
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