Manager, Technical Services Resume Sample
Colten Schaden
290 Conn Village,
Boston,
MA
+1 (555) 174 2272
Work Experience
Manager, Technical Services
07/2017
-
PRESENT
San Francisco, CA
- Coordinate and administer Product Improvement Programs (PIP) across multiple product lines. Assist other contact center team’s Product Specialists with vendor negotiation; as well as, communications with legal and product safety and reliability in reference to PIP's and bulletins
- Competitive annual salary (CBPP Competency Based Pay Program)
- Opportunities for growth, development and internal promotion
- K, tuition reimbursement, and generous paid time off
- Company paid certifications, licenses and training
- Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
- Sitting for long periods of time while using office equipment such as computers, phones and etc
Manager Technical Services
09/2013
-
02/2017
Dallas, TX
- Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
- Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment
- Developing and maintaining mine design and plans to enable effective recovery of coal reserves
- Leading and mentoring a team of mining professionals in providing engineering, technical and environmental services to support production activities
- Understanding, reviewing and adjusting mining activities and schedules within your area of responsibility, to deliver “physical” outcomes within budget/forecast operating and capital cost
- Delivering short, medium and long term mine plans using site software and processes
- Ensuring compliance with all statutory and regulatory requirements and all Peabody and North Goonyella's site policies and procedures
Account Manager, Technical Services
08/2009
-
05/2013
Phoenix, AZ
- Establishing a suitable audit regime to verify that the mining engineering and technical services activities comply with the site safety and health management system and established procedures specific to technical service activities
- Stakeholder engagement with Traditional Owners, Landholders and Regional Councils
- Fostering an environment of continuous improvement
- Providing technical support to corporate process areas such as Projects, Marketing & Coal Quality
- Ensures all areas of responsibility are in compliance with ASTM F-24 guidelines as well as original manufacturer’s requirements
- Plans and implements action plans for the department’s future success including training programs, workforce planning, and rewards and recognition program
- Coordinate activities with other teams to support Bell Mobility’s business and network implementation
- Provide technical and mastering delivery information to DMD sales
- Work with clients on technical requirements; Arrange technical test with client platform
Education
University of North Carolina at Asheville
2005 - 2009
Engineer's Degree in Engineering
Professional Skills
- Demonstrated troubleshooting and problem solving skills including the use of designed experiments. Strong teamwork skills
- Proven decision making skills along with excellent research, analysis and organizational skills
- Strong communication skills, both, verbal and in writing with good customer relation skills
- Strong management and leadership skills, with hands-on experience building and running small to mid-sized teams in a rapidly growing environment
- Good scientific skills in particular mathematics/statistics; uses experience to complement data and design strong, convincing experiments
- Strong laboratory skills and experience in formulation
- Excellent skills in leadership, communications and relationship building with internal and external customers
How to write Manager, Technical Services Resume
Manager, Technical Services role is responsible for interpersonal, design, training, negotiation, leadership, wireless, security, payroll, telecommunications, recruiting.
To write great resume for manager, technical services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Technical Services Resume
The section contact information is important in your manager, technical services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Technical Services Resume
The section work experience is an essential part of your manager, technical services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, technical services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, technical services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Technical Services resume experience can include:
- Drive customer success by guiding the team to solve fascinating technical problems, all the way from design through to production operations. This includes managing their team’s workflow, assisting on hands-on customer issues, and managing both internal and external escalations
- Optional, but encouraged: contribute to internal technical projects, which can include software development, benchmarking, building documentation and training guides, and providing oversight on other engineers’ project work
- Strong interpersonal, problem-solving, analytical and customer service skills with internal and external customers
- Strong communication skills – verbal (phone and personal contact) and written
- Establishes processes and procedures for commissioning, qualification and validation (CQV). Writes and keeps updated the Validation/Commissioning Master plan
- Strong background in one or more of the following (ideally with some experience in the rest)
Education on a Manager, Technical Services Resume
Make sure to make education a priority on your manager, technical services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, technical services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Technical Services Resume
When listing skills on your manager, technical services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, technical services skills:
- Good influencing and negotiation skills to accomplish the same goals for internal and external stakeholders according to Project and business need
- Be a good team player, with a demonstrated ability to build strong relationships with other internal departments (Quality, R&D, Operations, Sales, Marketing)
- Management skills, with hands-on experience running small to mid sized teams in a rapid-growth environment
- Strong analytical and human relations skills
- Strong communication and interpersonal skills including fluent written and spoken English and Dutch
- Ensuring that our Follow-the-Sun model is effectively and consistently utilized to resolve managed escalations
List of Typical Experience For a Manager, Technical Services Resume
1
Experience For Manager Technical Services Resume
- Support strategic planning for the company by identifying capital needs, efficiency improvements, and long-term growth plans based upon the company’s financial objectives
- Effectively influence/ collaborate with cross-functional, cross-cultural team to meet business objectives
- Participate in resource planning and allocates resources to meet goals of the technical services area, IT&S goals and business priorities
- Participates in resource planning and allocates resources to meet goals of the technical services area, IT&S goals and business priorities
- Building materials, particularly in cement and concrete
- Develop a thorough understanding of the raw material technology and establish in-coming raw material specifications and testing procedures
- Leads the team, providing support, coaching and mentoring to team members
- Maintain an understanding of current and emerging technology
2
Experience For Senior Manager, Technical Services Resume
- Defines customer’s cooperative projects and follows up on implementation and monitoring of results
- Participate in the selection process, train and develop the personnel required to perform the process engineering and quality control functions in the plant
- Day-to-day management of StubHub Center’s building technologies and services
- Work directly with the AEG Digital Services corporate group to assure policies and procedures are being followed in addition to best practices
- Manage and develop standard operating procedures for StubHub Center to help manage and support its technology systems
- Keep inventory of technologies systems for Life Cycle Management and budgeting purposes
3
Experience For Account Manager, Technical Services Resume
- Work closely with Finance and business leaders to establish budgets capturing capex and opex costs for technology investments
- Develop training initiatives to keep StubHub Center’s staff current on office productivity tools and cyber security matters
- Work with the AEG Procurement team to facilitate new hardware/software requests and tracking of all AEG IT assets
- Develop and execute strategic initiatives focused on venue technology and moving the business forward
- Provides leadership in the design and implementation of new processes and procedures pertaining to the team
- Responsible for personnel management, performance reviews, competency development, and coaching of facility technical services resources
- Manages responsible for the wireless networking environment at all INTEGRIS facilities
4
Experience For Senior Manager Technical Services Resume
- Works with internal and external stakeholders to deliver a comprehensively functional product that exceeds customers’ expectations
- On a highly selective basis, support key sales initiatives with prospective customers to represent RWS’s subject matter expertise
- Responsible for technical and managerial leadership
- Responsible for project management associated with technical implementations
- Promotes systems security and patient confidentially and helps ensure compliance
- In-depth product and business knowledge. Strong knowledge of industry and competitive product offerings. Understanding of GMP and Pharmaceutical requirements, SQC and SPC in multiple disciplines
- Customer Relationship Excellence. Ability to establish and maintain appropriate relationships with customers
- Problem Solving. Applies analytical thinking to identify causes of and identify potential solutions to problems. Able to be innovative in identifying new solutions
- Manage the training and scheduling of tech team
5
Experience For Manager, Technical Services & Projects Resume
- Provide technical support to operating departments in statistical applications, process capability assessment, and problem solving
- Maintenance of both physical and VMware hosted Windows and nix based servers
- Accredited as a Board Certified Entomologist (BCE)
- Knowledge of laws, regulations, methods and techniques in pest and termite control
- Skill in public speaking to represent the company concerning entomology or technical issues for print, radio, television, conferences and other public relations opportunities
6
Experience For Manager Technical Services Europe Resume
- Verify daily work schedules for staff
- Communicate bakery personnel recommendations to Sales Director
- Ensure retailer execution and store performance on key production items
- Participate in and support product improvement and new product development efforts
- Provide process design and evaluations for capital projects
7
Experience For Junior Manager, Technical Services Resume
- Conduct all plant product, process and materials trials
- Participates and coordinates plant technical support activities as required to achieve plant goals
- Ensure that plant operations conform to technically and environmentally related OSHA and EPA requirements
- Propose, gain approval, and control the Technical Department budget
- Manage a team of rotating equipment engineers and specialists providing Tier II services around vibration/performance testing, troubleshooting, technical support of non-routine maintenance and overhauls, and commissioning support
- Serve as a key member of a dynamic, scientifically driven team dedicated to the development, optimization, and commercial implementation of safe, scalable, and efficient chemical processes for active pharmaceutical compounds
- Lead and manage technology transfer of synthesis processes to commercial sites and facilities for production of GMP drug substance and intermediates (both internal facilities and external/CMOs)
- Experience with cGMP compliance, quality systems and audits, and regulatory inspections
- Evaluate supply site capabilities vs. process and project requirements to develop site-selection recommendations
8
Experience For Manager Technical Services, Flavors Turkey Resume
- Oversee process knowledge transfer to commercial sites, site/process risk assessments, and site process characterization activities. Apply fundamental chemistry and chemical engineering principles to solve challenges in process scale-up and robust performance of unit operations at commercial scale
- Manage site preparation and execution of process demonstration and process validation campaigns including review and approval of process equipment setups and batch records, and oversight of process execution
- Assist in the preparation of CMC regulatory submissions and supporting documents
- Ph.D. + 5 years, B.S./M.S. +10 years in Chemical Engineering or Process Chemistry
- Support site preparation/readiness and execution of pre-approval inspection (PAI) and other health authority inspections
- Support commercial products and processes
9
Experience For Manager, Technical Services Consultants Resume
- Review and assess process deviations and customer complaints. Assist in development and implementation of corrective and preventative actions (CAPA), and management of process change controls
- Evaluate ongoing process performance and support continuous process verification (CPV) and assessment of process improvement opportunities
- Serve as the Drug Substance Development representative on multidisciplinary CMC teams
- Serve as a resource of scientific and technical expertise. Assume departmental responsibilities for assigned projects and technology platforms
- Supervise other scientists/engineers under a project specific matrix team
10
Experience For Escalation Manager, Technical Services Resume
- Maintain safety, regulatory, and compliance standards as they relate to the development of pharmaceuticals and the work of the DSD department
- Experience in process development, technology transfer, and manufacturing related to small molecule drug substances. Familiarity with the application of cGMP regulations and principles, and experience with registration dossier filings (NDA, MAA)
- Participate in marketing-related initiatives focused on increasing the use of cement and concrete applications
- Oversee and provide support as needed for technical investigation of TPM’s products as requested by Manufacturing and Quality organizations
- Participate in paving-related projects
List of Typical Skills For a Manager, Technical Services Resume
1
Skills For Manager Technical Services Resume
- Experience in maintenance or a technical field, supplemented by courses in Supervisory and Communication Skills
- Skill in effectively presenting information and responding to questions from groups of managers, clients, customers, media and the general public
- Strong diagnostic/ troubleshooting process, with experience troubleshooting real, end-to-end technical issues
- Demonstrated knowledge and experience with business applications, report writing, creating user documentation and/or specification, etc
- Project Management skills including ability to be a project manager internally and externally
- Strong, demonstrated knowledge and training in pharmaceutical and/or chemical or related science discipline is required
- Strong working experience with HP desktops, laptops and servers
2
Skills For Senior Manager, Technical Services Resume
- Past experience providing customer service with a proven record of success
- Pertinent organizational skills necessary to meet deadlines, work under stress and perform in a multitasking role
- Well-developed communication, negotiation and influencing skills coupled with sound project management practices
- Demonstrable safety leadership and Continuous Improvement skills
- Have proven experience in organizing, leading and developing a functionally and geographically diverse workforce
- Five years prior management experience required
- Proven experience as IT leader, Technical Support Manager and/or Technical Business Liaison, preferably in a Telecommunications business
3
Skills For Account Manager, Technical Services Resume
- Communication skills: Ability to engage in verbal and written communications that are concise, clear, relevant and delivered in the appropriate style and tone
- Experience is constructing and managing a training program for technical resources
- Strong mathematical, reasoning, problem solving and an understanding of P&ID's and PFD's
- Ensure effective onboarding of new hires from a technology perspective including PC deployment, mobile phone deployment, account setup and training
- Previous experience leading and/or supervising ACC teams
4
Skills For Senior Manager Technical Services Resume
- Demonstrates a thorough understanding of parenteral manufacturing processes
- Skill in writing and clearly communicating technical information and concepts
- Skill in creative thinking and problem solving
- Work closely with customer services and training delivery teams to ensure best customer service and training experience
- Participates on and leads validations and projects within the manufacturing areas including but not limited to
- Manage priorities based on the needs of the manufacturing area with some guidance from the reporting manager and senior management
- Responsible for managing and developing validation team
- Experience in managing a technical team of resources
- Experience in the flight simulation and/or aviation training industry
5
Skills For Manager, Technical Services & Projects Resume
- Have a good understanding of mechanical operations of equipment machinery and distillation towers in the field and of overall refinery operation is required
- Experience in the flight simulation and/or aviation training industry
- Experience in a similar role, preferably in an underground coal mining environment
- Experience in management of geological and infrastructure drilling programs
- Maintain positive staff relations through consistent and effective communications including staff meetings, weekly reviews, and one-on-one communication
- Experience in Pharma or Medical Device Manufacturing
- Participates in resource planning and allocated resources to meet goals, service standards and business priorities
- Skill in writing reports, business correspondence, and procedure manuals
- Ensure accuracy and validity of tech in store reporting
6
Skills For Manager Technical Services Europe Resume
- Demonstrated proficiency in balancing resource requirements within projects and among multiple assigned projects
- Demonstrates potential for technical proficiency, engineering creativity, collaboration with others, and independent thought
- Self-motivated, and organized: ability to prioritize and plan work activities. Use time efficiently
- Managerial experience
- 5+years’ experience with direct and vendor operations in call center management of customer support in business-to-business call center support centers
- Experience of setting up and planning asset and maintenance concepts using systems such as SAP PM etc
- Experience of developing contracts for outsourcing and SLAs
7
Skills For Junior Manager, Technical Services Resume
- Seven years of industry training and increasingly responsible experience in information systems, including software development and programming activities
- Have experience in three of more of the following areas: Operations, Engineering/Design, Project Management, Business Development, and Construction
- Experience in managing theater studios and facilities
- Vendor/Service Provider Management experience
- Experience across APAC or multi region operations
- Seven (7) years post-doctoral experience in clinical practice, academia, research or industry
- Excellent judgement; ability to see the "big picture"
- Goal-oriented, effective time manager
8
Skills For Manager Technical Services, Flavors Turkey Resume
- Job related experience
- Relevant industrial experience with BS
- Relevant industrial experience with MS
- Upervisory experience required
- Past experience as a Manager or Group Leader, that includes direct supervision of simulator maintenance personnel
- Open Systems experience (Unix/Linux, Windows etc)
- Change Management System experience
9
Skills For Manager, Technical Services Consultants Resume
- Operate independent of daily direction
- Strong knowledge of windows and Mac OS
- Experience in predictive maintenance technologies
- Previous experience in a similar function
- Skill in developing and maintaining relationships with manufacturers, university research departments and pest control consultants
- Designing and reviewing operational procedures like business continuity plans
- Working technical knowledge of current network hardware, protocols, and Internet standards, including (OSPF, BGP, DNS, DHCP, NTP)
- Generating ideas and developing process design improvement projects for strategic and real business improvement
10
Skills For Escalation Manager, Technical Services Resume
- Providing technical content for operating procedures, elements of process safety information and management of change
- Consulting on application and schema design
- Explaining the internals of MongoDB
- Working knowledge of network LAN devices
- Working knowledge of Microsoft Office applications (Word, Excel, and Outlook)
- Providing guidance to operations consistent with safety, environmental and operational requirements and goals
List of Typical Responsibilities For a Manager, Technical Services Resume
1
Responsibilities For Manager Technical Services Resume
- Demonstrated capability in project organization and management, including managing 3rd party activities. Capability in process risk assessment, and development and execution of experimental work to address process robustness, productivity, and cost. Demonstrated proficiency in the interpretation of analytical and physical property data
- Demonstrated record of implementing creative, efficient, and effective solutions to overcome project obstacles, integrating efforts with specialists from other functional disciplines. Experience with cross-functional CMC issues encountered at the drug-substance/drug-product interface during development and scale-up is highly desirable
- Strong interpersonal skills and the ability to work in a fast paced, multidisciplinary environment. Ability to work independently or in leading a team under deadline. Strong verbal and written communication skills are essential
- Expertise in Budgeting, budget management, Project prioritization and business case development
- Ensuring competitive technological paper mill service and equipment startup/commissioning
- Consulting on application or schema design
- Uncompromising commitment to safety
- Accountable for the maintenance of a state-of-the-art aviation training facility and a variety of training equipment that includes full-flight simulators
2
Responsibilities For Senior Manager, Technical Services Resume
- Responsible for supplying technical support and service to all new, existing, and potential accounts
- Resource planning and scheduling for field service and machine rebuilds
- Assist product managers with proof-reading, new, and/or correcting old specification documents for products
- Travel to project sites to perform start-up, integration, troubleshooting, and/or training services; on an as needed basis
- Provide technical training to the personnel in the plants and fields
- Participate in technical organizations such as American ConcreteInstitute (ACI) and American Society for Testing and Materials (ASTM)
3
Responsibilities For Account Manager, Technical Services Resume
- Provide assistance as necessary in actively supporting the NRMCA P2P program on behalf of CEMEX
- + Ph.D. + 5 years, B.S./M.S. +10 years in Chemical Engineering or Process Chemistry
- Proactively develop a working relationship with the main customer and joint venture partner on communication of issues and rectification
- Implementation of a quality assurance program that includes performance measures for training device reliability
- Develops direct customer relationships and trust building long term Aspect partnership/reference accounts
4
Responsibilities For Senior Manager Technical Services Resume
- Oversees laboratory support for safe, compliant and reliable refinery operation and certification of fuels, including CARB-regulated specifications
- Support of sales and representation of process engineering towards the customer
- Support internal groups in applications and engineering with rebuild concepts
- Support of the executed plants in the process optimization and problem solving
- Definition of technological Guarantees, including risk assessment and, where appropriate, risk provisions
- Knowledge of project planning tools and Microsoft office applications
5
Responsibilities For Manager, Technical Services & Projects Resume
- Maintain expert level of product knowledge and application and articulate technology and product positioning to both business and technical users
- Perform technical/ product training for inside and outside sales people
- Provide technical support and technical mentoring to develop Process Engineers
- Work closely with the Capital Project group to develop, provide engineering assistance and implement minor and major capital projects successfully
- Manage the Technical Service department to achieve Safety, Environmental Compliance, Reliability, and Operating Excellence
- Ensure product specifications are being met
- Participate in product optimization/modifications related to Ready Mix Concrete, Manufactured Concrete Products etc
- Write technical papers for presentation and publication in the technical journal/organizations
6
Responsibilities For Manager Technical Services Europe Resume
- Concrete pavement design and placement
- Technical aspects of customer’s products, systems and applications
- Cement and concrete industry standards and codes (ASTM, AASHTO, ACI)
- + Experience in process development, technology transfer, and manufacturing related to small molecule drug substances. Familiarity with the application of cGMP regulations and principles, and experience with registration dossier filings (NDA, MAA)
- + Experience with cGMP compliance, quality systems and audits, and regulatory inspections
- + Demonstrated capability in project organization and management, including managing 3rd party activities. Capability in process risk assessment, and development and execution of experimental work to address process robustness, productivity, and cost. Demonstrated proficiency in the interpretation of analytical and physical property data
7
Responsibilities For Junior Manager, Technical Services Resume
- + Demonstrated record of implementing creative, efficient, and effective solutions to overcome project obstacles, integrating efforts with specialists from other functional disciplines. Experience with cross-functional CMC issues encountered at the drug-substance/drug-product interface during development and scale-up is highly desirable
- + Demonstrated proficiency in balancing resource requirements within projects and among multiple assigned projects
- + Strong interpersonal skills and the ability to work in a fast paced, multidisciplinary environment. Ability to work independently or in leading a team under deadline. Strong verbal and written communication skills are essential
- + Direct or indirect supervisory experience
- Coordinate equipment set ups, repairs and installation to meet customers’ requirements
- Assure compliance to GMP’s, SOP’s, FDA, DEA and OSHA rules and regulations
- Drive accountability for all PMs in accordance with required timeframe’s
8
Responsibilities For Manager Technical Services, Flavors Turkey Resume
- Work with technical team to ensure that hardware and software infrastructure are maintained with latest firmware and software requirements
- Create, and maintain documentation as well as procedures
- Proactively develop a working relationship with various Aviation Regulatory Authorities and assure all training devices meet required standards and ensure regular communication with the authorities
- Technical service includes but is not limited to: involvement in the development of new products, development of vaccination programs and protocol for use of pharmaceuticals, product use directions, adverse event reporting, dealing with Ruminant health issues in customer’s operations, customer complaints and education on new products from MAH
- Projects and tasks covering mid-term (3-6 months) to longer term deliverable (6-12 months); Work measured in milestones
- Assists sales personnel in gaining new business and maintaining existing clients by technical training, both external and internal (including the necessary preparations) and proposes effective applications of our products
- Leadership to inspire others to achieve high performance resulting in driving business results
- Assists in field evaluations of our products, including product improvements or new products
9
Responsibilities For Manager, Technical Services Consultants Resume
- In collaboration with our corporate R&D team
- Recognize and remove interference to raise the capacity for high performance
- Engage, coach and assist with development guidance to achieve individual growth among the team and business results
- Manages a direct team and customerbase, with responsibility for people management and business results
- Determines goals to meet business objectives. Ability to guide subordinates to achieve those goals
- Day-to-day management of user related incidents and requests in a Windows and Macintosh environment
- Manage and delivery of technology services for events held at StubHub Center in addition to onsite support
- Work directly with the various StubHub Center teams or affiliates on initiatives that have a technology component
- Troubleshoot and remediate LAN and WAN issues with the assistance of the AEG Network Team
10
Responsibilities For Escalation Manager, Technical Services Resume
- Work with the AEG Digital Services InfoSec team to help identify cyber security risks and remediation measures
- Manage all cellular 3rd parties with the assistance of AEG Telecom
- Develop and execute plans that focus on operations excellence to increase overall efficiencies
- Ensures Technical department works with Operations/Maintenance to improve unit health and availability including turnaround cycle excellence. Works with Inspection/Engineering organization to improve process-related protection against loss of containment. Ensures adoption of and adherence to engineering/industry standards
- Leads initiatives to improve profitability through application of capital process development, and optimization of existing facilities through process improvement and advanced process control
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