Technical Services Manager Resume Sample
Rosalia Beatty
440 Volkman Drive,
San Francisco,
CA
+1 (555) 328 8703
Work Experience
Technical Services Manager
03/2016
-
PRESENT
Philadelphia, PA
- Traveling as a result of conferences, trainings, and technology transfer
- Managing the immediate activities in emergent situations to reinstate failed or faulted systems under the incident management system
- Evaluating any operational risks for work activities and collaborating with service providers to implement risk reduction measures
- Supporting audit and survey requirements from Data Centre Operations and the Authorising Engineer
- Available on stand-by out of hours, as per the designated department rota
- Detailed knowledge of continuous improvement techniques (Lean Production, Lean Office, 6 sigma, Process Improvement, Ideas program) and the manufacturing systems within AGCO, within the industry and across industries
- Very good knowledge of project management methods and leading teams
- Strong knowledge of manufacturing processes (assembly and machining), material logistics, manufacturing engineering and quality as well as good understanding of the interface with other support function processes
- Strong ability to impart knowledge; strong communication skills and persuasiveness. Ability to make drive change, to convince employees and to successfully implement projects
Senior Technical Services Manager
08/2011
-
01/2016
Boston, MA
- Strong skill level in financial analysis
- Improve paper machine availability and other related paper machine KPI’s
- Review drawings and P&ID’s and provide feedback for process improvement projects
- Establish and maintain distributor, end user, other Eaton C-H divisions, and field sales confidence and enhance Eaton Crouse-Hinds’ image by developing a trusting, reliable relationship through quality customer service
- Responsible for the detailed design and implementation of technical solutions across programmes or multiple projects relating particularly to standard desktop deployment, and management automation
- Work with the Information Security Manager to define infrastructure security standards
- Investigate and evaluate new infrastructure technologies
IT Technical Services Manager
08/2006
-
05/2011
Los Angeles, CA
- Develop standards and guidelines so there is no ambiguity in the use or management of infrastructure services
- Identify and drive forward the implementation of solutions that deliver new functionality and make technology more cost effective
- Ensure cost effective solutions are implemented that are stable, scalable and supportable
- Ensure the implementation of any new infrastructure components is carried out with no impact to production services
- Monitor Service Levels and customer satisfaction and initiate actions and improvements to provide a service that is fit for purpose
- Ensure third party suppliers in order to ensure compliance with infrastructure standards
- Evaluation of software tools, products and architecture, in order to advise on its suitability
- Ensure new processes are documented, so that knowledge is passed on accurately
Education
Grand Valley State University
2001 - 2006
Engineer's Degree in Engineering
Professional Skills
- Demonstrated managerial skills and experiences. Ability to demonstrate managerial courage (e.g., managing varied interests representing potential conflicts)
- Proven management and/or supervisory experience with strong organisational and interpersonal skills
- Excellent planning and organizational skills including ability to manage multiple priorities simultaneously
- Strong leadership skills and previous experience managing a team
- Demonstrated detailed technical engineering skills in a continuous web manufacturing environment
- Demonstrated skill in applying Lean Manufacturing concepts, practices & procedures with proven quantifiable results
- Excellent writing skills for documenting formal system documentation
How to write Technical Services Manager Resume
Technical Services Manager role is responsible for technical, interpersonal, organizational, business, engineering, analysis, training, analytical, microsoft, organization.
To write great resume for technical services manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Services Manager Resume
The section contact information is important in your technical services manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Services Manager Resume
The section work experience is an essential part of your technical services manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical services manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical services manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Services Manager resume experience can include:
- Manage third party suppliers and project teams to ensure the Infrastructure is developed with the appropriate levels of resilience minimising single points of failure
- Exhibiting good interpersonal and communication skills
- Possess knowledge and understanding of business planning and financial forecasting requirements, good organization and business planning skills
- Demonstrated ability to motivate and lead teams of highly skilled and experienced staff having diverse cultural backgrounds
- Excellent interpersonal skills for working across and with Technical and Commercial departments
- Possess excellent problem solving skills and practices
Education on a Technical Services Manager Resume
Make sure to make education a priority on your technical services manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical services manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Services Manager Resume
When listing skills on your technical services manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical services manager skills:
- Excellent communication skills (writing and speaking) and computer skills required
- Effective communication skills and demonstrated problem solving abilities
- Effectively manage the training and development of skills, knowledge and abilities within the maintenance department
- Effective in cross cultural and cross functional environments with strong communication skills
- Strong written and verbal communication skills, with the ability to build effective relationships between team members and clients
- Communicate effectively both orally and in writing Demonstrated ability to effect change Extensive small project and chemical plant experience
List of Typical Experience For a Technical Services Manager Resume
1
Experience For Senior Technical Services Manager Resume
- Effective personnel management skills, especially strong delegation skills
- Can demonstrate excellent interpersonal skills
- Demonstrated analytical and problem resolution skills for technical issues
- Very good communication skills over the phone and email
- Good oral and written communication skills
- Proven people management skills and team building
2
Experience For FM Technical Services Manager Resume
- Excellent interpersonal skills including international business and cultural sensitivity
- Strong written and verbal communication skills. The uncanny ability to give explanation to technological information to a diverse audience of IT understanding
- Works effectively with external partners to ensure excellence in customer experience
- Strong written and verbal communication skills (with management, coworkers, customers and cross-functional departments)
- Prior experience in Professional Services and / or Customer Success, or equivalent history of increasing customer satisfaction, adoption, and retention
- Develop each employee to increase their skills and value to both Patient and Technical Services as well as to Medtronic
- Project management skills and knowledge of basic financial analysis required
- Proactively obtain resources and skills as needed from the Jacobs Charleston office
- Effectively and proactively communicate
3
Experience For IT Technical Services Manager Resume
- Effectively collaborate with other site based contractors
- Major project experience on complex and heavy mechanical experience required
- Effectively communicate issue status and progress to multiple levels of customer personnel
- Experience with Building Fabric/Services and experience in Mechanical and Electrical systems
- Strong customer focus with experience of delivering high standards of customer service
- Provide management of staff including metrics based performance management, strategic skills development, career development, coaching and mentoring
- Possesses proven people management experience
- Computer skills : Microsoft Word / Excel / E-mail & Internet communication
4
Experience For Actimize Technical Services Manager Resume
- Experience leading a team required. Demonstrated ability to influence key Technical Service and business leaders
- Demonstrates experience of maintaining an internal audit program
- Related experience and/ or training; or equivalent combination of education and experience
- Demonstrates experience of delivery of BRC certification and / or equivalent certification standards
- Proven statistical, analytical and financial skill required
- Effectively communicate with customers, sales and plant personnel
- Full assessment of current skills and gaps that exist within products/technologies
5
Experience For Technical Services Manager Bristol Lifts Resume
- Technical know-how and skills
- Experience with calibration / validation of facilities and equipment
- Proposing cost effective solutions that meet the clients business goals
- Educating other Jacobs engineers and offices as to the most cost effective biotech designs and construction techniques
- Good working knowledge/understanding of building operating systems (mechanical, electrical, controls and fire/health and safety)
- Experience implementing and evaluating contracted work with vendors and suppliers and maintainging successful partnerships
6
Experience For Technical Services Manager Harrow Resume
- Provide guidance for testing client applications using the appropriate tools that emulate the client’s experience
- Formal NQF level 5 (BSc or National Diploma) in Mining Engineering or a related field or substantial technical experience in place of qualification
- Opencast technical and operational experience across a number of mining operations with emphasis on opencast coal mining
- Excellent understanding of chemical manufacturing
- Some experience working with web technologies, including HTTP, HTML, JavaScript, Flash, XML, etc
- Experienced in services/products delivery including designing of new services/ products, quality assurance and deployment
- Experience managing Application Management Outsourcing, Application Management Assessments, Application Support and Maintenance
7
Experience For Glycerin Technical Services Manager Resume
- Proven track record of developing people and providing tactical and strategic leadership to an organization
- Previous experience working within environment dealing with regulatory agencies
- Valid driving license.Discover our winning culture: www.henkel.com/career
- Experience in systems supporting Supply Chain Procurement including Item, Cost, Customer, PO and Promotions
- Experience managing a cross-functional and direct report team
8
Experience For Field Technical Services Manager Resume
- Experience working with Finance teams and/or financial applications beneficial
- Pre / Post Sales Leadership background with experience working with Agile methodologies, DevOps, microservices, and modern cloud technologies
- Communication and leadership abilities with a good track record of driving accountability
- Support adhoc NNA Field Investigations Department priority requests for specific emerging issues and targeted vehicle investigations
- Know which assets are in danger of catastrophic loss and prioritize which ones need saving first
9
Experience For Territory Technical Services Manager Resume
- Good exposure to web programming languages
- Demonstrated ability to build customer relationships with key IT and business leaders
- Strong verbal communicator in both English and Japanese
- Previous consulting management experience
- Experience with common web technologies
- Develops meaningful KPI’s to measure effectiveness of responsible areas and implements corrective measures
10
Experience For Global Technical Services Manager Resume
- Liaising with Raw Materials Manager and Process Development Team to resolve raw materials issues and validate safety parameters to deliver legal compliance
- African experience would be ideal though having worked in developing countries on other continents would suffice
- Experience in managing department costs and budgeting
- Strong overall background in mine planning
- Team performance management through clear and effective smart goals and personal development/
- Make work assignments to appropriately skilled resources that balance workloads
- Deliver training to staff on relevant subjects as appropriate to experience (e.g. tool box talks and trade specific subject matter)
- Develop and maintain effective relationships with Quality, Engineering, Operations and Training teams
- Experience managing budgets and forecasting expense and capital needs
List of Typical Skills For a Technical Services Manager Resume
1
Skills For Senior Technical Services Manager Resume
- Provide technical leadership to the CHS lubricants and refined fuels divisions for product support and new product implementation. Work closely on cross functional teams to provide the technical leadership and direction to develop and formulate new products needed to be a leader in the lubricant and refined fuels industry
- Administer, update and maintain all lubricant product API (American Petroleum Institute) licensing and formal OEM (Original Equipment Manufacturer) approvals. Includes field testing and data evaluation on Cenex branded products
- Excellent project management skills and ability to matrix manage by achieving results through others
- Excellent technical writing skills for protocols, reports, regulatory submissions, SOPs, investigations
- Good IT Skills & Report Writing
- Strong leadership and listening skills
- Strong organizational skills including ability to manage large number of activities and to track projects through completion
- Demonstrated ability to manage and develop students, including those with no prior technical or event production experience
- Strong interpersonal relationship-building skills and Customer Focus
2
Skills For FM Technical Services Manager Resume
- 7 – 10 years’ experience in a similar role, including 1 – 3 years’ experience within entertainment and with previous managerial experience
- Has excellent staff coaching skills
- Specialized, technical skills in the delivery of Technology Services, and solid understanding of LAN/WAN, voice, server, and cloud infrastructure
- Strong interpersonal, oral and written communication, and presentations skills
- Strong organization skills to multi-task and meet deadlines
- Excellent interpersonal and people management skills and an ability to establish credibility quickly
- Excellent relationship management skills with internal and external partnerships
- Possess strong mathematical skills required to conduct structural analysis
- Analytical experience in PC/LAN environment, Enterprise IT service experience, experience with systems support packages and Help Desk Design
3
Skills For IT Technical Services Manager Resume
- Strong analytical skills and logical thought processes, with the ability to identify and resolve complex issues
- Proven ability to work under tight deadlines, assist in the resolution of technical problems, and manage ambiguous information effectively
- Strong organisational skills with ability to multi task (Essential)
- Understanding of commercial needs and an ability to demonstrate that services are cost effective
- Working effectively with account/client field personnel and field management as needed
- Excellent experience in Network Planning, Implementing, Configuring, Troubleshooting and Testing of networking system
4
Skills For Actimize Technical Services Manager Resume
- Demonstrated skill in problem solving, statistical expertise and leading problem solving teams
- Experience in implementing/coordination with Information Assurance team members that requires a solid understanding
- A strong, proven trades or engineering background with appropriate supporting qualifications - HNC /HND or equivalent and IOSH
- Demonstrates experience of using Root Cause Analysis techniques for problem solving
- Initiate and customize training programs for engineering team based on needs gathered through skills assessments
- Perform Problem-Cause-Action data collection AND analysis to effectively develop training material to be used for new and existing employees
- Demonstrated experience working with technical information (i.e. food formulations, food processing specifications, etc.)
- Experience working with and prioritizing with development teams
5
Skills For Technical Services Manager Bristol Lifts Resume
- Strong experience working in a co-packing environment
- Strong experience of identifying areas for improvement and implementing change, policies and procedures
- Strong aviation engineering knowledge and experience, preferably in Boeing aircraft systems role
- Experience preferably in engineering and plant operations (preference for experience with refining/FCC economics)
- Can demonstrate experience of working with quality systems
6
Skills For Technical Services Manager Harrow Resume
- Preferably demonstrates experience of operating within the facilities management arena
- Substantial technical market/industry understanding with proven and applied experience
- Ensure that the training skills are met for current and future demands of the team
- Skills and knowledge on critical manufacturing processes in terms of methods and quality (airworthiness/seaworthiness) within a defence environment
- Demonstrated experience of creative, hands-on concept development and formulation using laboratory
- Demonstrates experience of maintaining a Quality Management System
7
Skills For Glycerin Technical Services Manager Resume
- Proven experience of managing third-party technology partners and vendors with contract values of c. £10 million
- Establish, operate and maintain procedures for the effective planning, organisation, control, monitor and review of the service
- DMAIC Problem Solving Skills
- Prepare and effectively present appropriate materials to various audiences including Senior/Divisional Management
- Outlines project requirements and monitors progress to ensure the objectives are being met Competencies, Skills, & Abilities
- Strong aviation engineering knowledge and experience, preferably in Powerplants role
- Strong knowledge or experience with film, video, audio and encoding
- Strong results-orientation and direct experience in utilizing data to identify critical trends
- Strong aviation engineering knowledge and experience, preferably in a cabin interiors role
8
Skills For Field Technical Services Manager Resume
- Able to sell effectively in different cultures and languages
- Project management or coordination experience a strong asset
- Exceptional interpersonal, perseverance, influence and persuasion skills
- Suburb verbal and written communication skills
- Demonstrates strong ability to create and maintain process adherence
- Exceptional customer service, and exceptional written and verbal communication skills
9
Skills For Territory Technical Services Manager Resume
- Can demonstrate experience of working with quality management systems
- Demonstrated technical, customer, and service management, and operations experience
- Effectively hire, build, train, lead, manage and motivate teams and projects in a dynamic environment
- Ensuring compliance with all statutory regulations and promote excellent health & Safety standards
- Developing strong global relationships with key functions and suppliers
- Working experience with a variety of IT related technologies that include Managed Services, Virtualization and Enterprise Networking
- Insuring plans are established and appropriately communicated to all parties involved to reduce Armstrong Flooring’s exposure to claims
- Demonstrable experience of producing and analysing management information and providing innovative solutions for evolving/improving processes
- Experience planning, performing, and implementing process improvement initiatives
10
Skills For Global Technical Services Manager Resume
- Actively identify continuing professional development requirements and demonstrate progress towards enhancing knowledge and training
- Experience developing corrective action programs for co-packers, tracking their progression over time and reporting measurable results to leadership
- Technology breadth, experience in IT desktop/remote support solutions and end-user computing at enterprise level including
- Experience supporting a program in a DOD Computing Environment, Network Environment, and Enclave Environment
- A good understanding of operating system vulnerabilities and migration strategies
List of Typical Responsibilities For a Technical Services Manager Resume
1
Responsibilities For Senior Technical Services Manager Resume
- Strong stakeholder management and vendor management skills
- Film assets have a good track record and proven workflows for migration
- Ensuring that all policies and procedures are updated and managed to demonstrate alignment with Group best practice and legal/customer compliance
- Enjoy working in a team, outstanding motivation and strong commitment
- Comms room experience, layout/patching
- Knowledge/Understanding of good information security practice from a technical and management perspective
2
Responsibilities For FM Technical Services Manager Resume
- Good understanding of how the P&L financial process works
- Experience in working Azure and AWS cloud platforms
- Experience implementing SOX, Fedramp compliant environments
- Experience on Managing multiple configuration in multiple deployment environments
- Participate in the selection and qualification of new equipment, systems and processes, providing critical input from a validation perspective
- Perform testing of backup strategies to ensure they are effective
- Ensure all functional areas operate in full compliance with BASF’s agreed quality requirements
3
Responsibilities For IT Technical Services Manager Resume
- Develop clear, concise and effective technical communication materials (TDS, brochures, presentations etc) to support promotion activities
- Broad Technology experience across design, development and support
- Experience with Oracle Customer Hub (Siebel), Oracle CRMoD, Oracle Sales Cloud and Salesforce technologies
- Partner with Engineering, Test, and Product Management to drive quality improvement initiatives and deliver the best member experience possible
- Relevant experience desired
4
Responsibilities For Actimize Technical Services Manager Resume
- Collects, reports, tracks, and manages from a standard set of performance metrics in order to drive efficiency and effectiveness in a prescribed manner
- Experience in Technical Support, Quality Assurance, Product Operations, Product Management or related field
- Understanding all cost issues relating to your department keeping a tight control of external contractor expenditure, including sourcing alternative suppliers
- Pulling and reviewing performance data to ensure proper delivery & ultimately improving client performance
- Giving technical training to Cabot sales employees, distributors and customers and being actively engaged in trade shows and other public forums
- Troubleshooting of any tag-related issues, implementation concerns, data feeds, reporting or delivery discrepancies
- Managing as required any day-to-day technical queries, investigations and issues, maintaining subsequent technical relationships with new and long-
5
Responsibilities For Technical Services Manager Bristol Lifts Resume
- Developing and implementing the internal audit system to ensure that delivery ia in alignment with legal and customer requirements
- Contributing to new market development and contributing to the execution of Cabot’s strategic goals
- Leading Tech Service responsibility for nominated Key Adhesives, Sealants, Elastomers and Composites accounts, developing relationships with key accounts
- Working closely with SH&E and Quality personnel to facilitate mutual understanding of regulatory matters
- Managing on a day to day basis all ride safety, maintenance & inspection of all systems and building facilities
- Ensuring all necessary installation, repair or housekeeping works are undertaken to the highest standards possible
- Following training oversee the administration of the Risk Assessment program and Permit to Work system
6
Responsibilities For Technical Services Manager Harrow Resume
- Developing and implementing technical service and related sales strategies
- Reaching out across the operation to ensure buy-in
- Acting as customer liaison point for key technical reviews related to the quality management system
- Boeing Fleet OEM, vendor and stakeholder management
- Boeing fleet maintenance cost optimisation
- Boeing fleet OEM and vendor management of performance, reliability and cost drivers
- Acting as Technical subject matter expert for Adhesives, Sealants, Elastomer and Composites, within EMEA
7
Responsibilities For Glycerin Technical Services Manager Resume
- Varying telephony design, implementation and support
- Reporting to line management on agreed basis and subjects
- Ensuring all direct reports maintain professional conduct and appearance whilst on shift
- Managing all aspects of MEP delivery to property portfolio
- Ensuring the efficient allocation of personnel to maintain accounts and customer satisfaction
- Meeting Contractual obligations
- Growing US consumer trends require many new ingredients to be introduced, understood, and fit regulatory requirements
- Meetings and attendance, including design, client briefing, progress meetings, snagging and commissioning attendance, out of hours work planning
8
Responsibilities For Field Technical Services Manager Resume
- Identify training needs for the team and conduct coaching & training on an on-going basis to ensure the team are fully qualified in all areas
- Team succession and development planning, including structured training programmes
- Advise supervisors of labor issues including safety, security, employee relations, scheduling, training, etc
- Excel in automation scripting, performance tuning and bechmark testing
- Responsible for Team succession and development planning, including structured training program
- Engine fleet management including engine removal forecasting, planning and work scope definition
- Develop operating process procedure documentation including equipment operation manuals and process control documentation and operating instructions
- Responsible for provisioning of ‘day to day’ support for regional Data Centre operations & services, including
- Coordinate with MGM Marketing to QC, place in distribution/servicing and archive trailers, VAM, EPK, teasers, vlogs
9
Responsibilities For Territory Technical Services Manager Resume
- Be able to seek new knowledge and new workflow to bring aging assets to more current technologies
- Engage senior R&D / engineering customers to promote new & existing products and identify new technology opportunities to address unmet needs
- Lead and mentor Service personnel in their individual and collective development (including recruitment, training, motivation and discipline)
- Understand and mentor work center on current building codes, fastener design, engineering methods, product application and takeoff tools
- Efficiently manage the operating budget, while focusing on optimization and reduction of plant costs
- Oversee the troubleshooting of technical problems for company operating assets and provide direction as required
- Manage, Support and Participate in Pre-Sales Engineering activities direct and via engineering resources
- Knowledge of construction management and the aggregate, ready mix and asphalt industry, including sales and marketing aspects
10
Responsibilities For Global Technical Services Manager Resume
- Provide team update/training in relation to building services
- Organize the Manufacturing Training for client personnel
- Under taking the Technical Operations Managers role during his absence and liaison with the Operational management teams
- Automate on-boarding of new employees and design grants of on-going access of Applications to workforce
- Ensure consistency of Quality Assurance reporting between managers by conducting co-
- Thoroughly document all research/conversations utilizing a case tracking system. Develop business case for system enhancements (as appropriate)
- Implement and/or assist in the development of documentation for operation, maintenance and cleaning of equipment (i.e., Equipment Operating Procedures)
- Set and review product pricing and positioning
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