Technical Services Engineer Resume Sample
Brandon Boyle
527 Bartell Villages,
Houston,
TX
+1 (555) 662 6542
Work Experience
Senior Technical Services Engineer
02/2016
-
PRESENT
Philadelphia, PA
- Respond to customer inquiries and issues by telephone, e-mail and web ticketing
- Provide customers with regular reports and feedback on their service requests
- Prepare solution documents, how to documents, FAQ’s, and other support documents for inclusion in the Fiberlink knowledge base
- Work with internal groups like Development, QA and Engineering to coordinate issue resolution
- Manage customer production support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue within the SLA
- Provide technical support to consultants, customer via telephone, email and the web
- Reproduce product behavior’s to determine the problem root-cause(s), issue work-around and solutions
- Proactively participate during Product Elevations
Technical Services Engineer
05/2013
-
12/2015
Chicago, IL
- Act rapidly and logically under pressure and make effective use of others in resolving problems
- Offer feedback on future product development features and functions
- Identify equipment that would benefit from PdM technologies
- Coordinate root cause analysis
- Participate in evaluation of analyses and make recommendations relative to findings regarding maintenance, operating or design activities
- Maintain communication with all resources associated with PdM activities
- Responsible for use and maintenance of systems used to monitor inventory levels and initiate procurement of new inventories
- Responsible for actively supporting and monitoring the safety program on site
Level Technical Services Engineer
10/2008
-
03/2013
Detroit, MI
- Higher education in engineering-related discipline, desirable
- 2 – 4 years’ experience in a Predictive Maintenance environment
- Industrial electrical experience, very desirable
- Technical Services Manager
- Act as system owner of a large and complex building automation system (BAS) servicing a large life science research campus, managing the evolution of the system and its components throughout the system’s life cycle
- Manage the work of various 3rd party service providers
- Responsible for the reliable, safe, and efficient operation of all work within his/her assigned area
- Fully capable of providing meaningful support and input into productivity /capital improvement initiatives
Education
Wittenberg University
2003 - 2008
Engineer's Degree in Engineering
Professional Skills
- Good listening and consultative skills, excellent written and presentation skills; Keen attention to detail and project management skills
- Excellent verbal and written communication skills with strong interpersonal skills required
- Troubleshooting skills and analytical skills, with a software emphasis (Linux)
- Very good English skills, additional foreign language skills are beneficial
- Problem-solving skills – Capacity to deal with ambiguity and solve complex problems effectively
- Excellent negotiation and presenting skills
- Excellent PC skills, with proficiency in Microsoft products required
How to write Technical Services Engineer Resume
Technical Services Engineer role is responsible for technical, customer, software, manufacturing, analysis, security, training, scripting, switching, analytical.
To write great resume for technical services engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Services Engineer Resume
The section contact information is important in your technical services engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Services Engineer Resume
The section work experience is an essential part of your technical services engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical services engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical services engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Services Engineer resume experience can include:
- Good presentation, communication and customer interfacing skills
- Willingness to gain excellent presentation and communication skills
- Strong communication skills, both oral and written in Spanish and English
- Strong computer skills and the ability to both use the data to make appropriate decisions and also to present the information in appropriate ways
- Strong analytical and technical evaluation skills
- Scripting skills (e.g., PowerShell, shell scripting)
Education on a Technical Services Engineer Resume
Make sure to make education a priority on your technical services engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical services engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Services Engineer Resume
When listing skills on your technical services engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical services engineer skills:
- Good technical and procedural writing skills
- Good listening and professional communication skills (verbal, written, presentation)
- Possess a broad range of skills in all facets of IT and have good knowledge on one or more of the following technologies
- Proven experience with 4+ years of experience in providing technical support in a software or telecommunications company
- Strong communication, comprehension and presentations skills are required
- Strong design skills and technical capability
List of Typical Experience For a Technical Services Engineer Resume
1
Experience For Senior Technical Services Engineer Resume
- Superior customer facing and technical skills including ability to develop trust relationship with peers
- Excellent knowledge of the English language both verbal and in writing. Preferably, fluently (both verbal and in writing) in another language besides English
- A proven ability in providing technical training
- Set priorities; can handle intern demands according to sales and marketing; sense of urgency
- A higher reporting skill, able to use a target group dependent reporting style
- Experience supporting storage technologies
- Ability in effective self-learning
- Learn to operate the variety of ADVA ́s product spectrum becoming an recognized product expert
2
Experience For Regional Technical Services Engineer Resume
- Experience with successful OCP implementation or other internal audit programs
- Experience in the Banks CEWA Process, ChangeCon, Remedy system
- Excellent time management - ability to work on own initiative
- Or greater experience in Technical Support or other technical service related department in the telecom business sector
- Strong, hands-on knowledge of supported computers, routers, switches, firewalls
- Experience in working knowledge of configuration tools or other network/security vendors sizing tools/ configuration tools
3
Experience For Associate Technical Services Engineer Resume
- Provides a communication link between the customer and the company to help ensure that prompt and effective service is provided to the customer
- Implementing and adhering to the processes
- Delivering of technical training on ADVA’s products and technologies to Customers and other technical support staff
- Ensuring Continuing Airworthiness of the Customer’s fleet
- Investigating and resolving customer’s queries
- Supporting software user acceptance testing
- Troubleshooting and determining the root cause
4
Experience For Technical Services Engineer Central TAC Resume
- Managing enterprise Firewall environment
- Managing enterprise Firewall environment. (CheckPoint)
- Liaising at all levels in customer’s organisation, OEMs, vendors and MROs
- Complying all policies on business ethics, ROCKWOOL way and all other relevant criteria
- Providing specialist technical support to the operation
- Maintaining proper chain of custody of GMP documents
- Determining the corrective plan of action
- Coordinating with the QA and Product Teams across ASEAN DCs
5
Experience For Technical Services Engineer / Manager Resume
- Engineering E-operations security
- Provide feedback to Engineering, Manufacturing, Research & Development, and Marketing of customer infrastructure, technology trends, and customer needs
- Assist with Creating and Delivering Training Efforts for Sales Teams
- Assists overall team in onboarding new employees and ongoing training initiatives
- Knowledge of Call Center Applications including Cisco Call Manager, Unity Voice Mail system, including programming of these applications
- Worked with designing and engineering in Water Mist Systems
- Creation and understanding of piping lay-outs
- Interface with Engineering and Sales to assist them in supporting the customers
6
Experience For Level Technical Services Engineer Resume
- Facilitate continuous improvement through applying lean manufacturing principles
- We are looking for someone whocan work during off hours to handle customer calls, manage caseload, and quickly escalate issues with clear information
- Troubleshoot common VoIP issues to include identifying and correcting issues with endpoints, trunks, dial plans, and profiles
- After sales service (troubleshooting) for product processing and end user functionality
- Competitive product performance understanding /benchmarking
- Maintain technical training material and aids for customers and sales representatives training programs
- Basic Project Management, working according to the ISO system and Principles of Project Management (PPM)
- Create CAD drawings for products (particularly cut rubber products) desired by customer – from provided sketch/drawing or from an existing part
- Helps architect and implement solutions to address complicated infrastructure designs and application challenges around performance, scaling, and security
7
Experience For Technical Services Engineer Associate Resume
- Attends various Bank of America Change Advisory Board (CAB) calls during the week to explain the work efforts, potential impact and planned mitigation
- Analysis of reports, logs and taking corrective and preventive actions
- Achieve targets of First Call Fix and Average Handling time
- Make formal technical presentations of CSI’s products / capabilities and provide technical training to internal staff and customers
- Perform field troubleshooting of CSI’s products and technical evaluation of customer’s equipment / needs
- Prepared to do flexible working hours
- Networking, Firewalls (CheckPoint), system integration, support and maintenance
8
Experience For PMN Technical Services Engineer Resume
- Produce Engineering Orders or Work Instructions to accomplish the recommended courses of action for the technical documents assessed by the team
- Maintain the Structural Damage Module of each customer’s aircraft within Boeing Toolbox
- Define and align customer’s applications’ requirement with service desk and system centre infrastructure and monitoring service levels
- Participate in system centre management and reporting
- Provide technical consultancy and training to customer’s staff
- First line technical authority and point of contact for the provision of technical advice on all issues and inquires arising from field activity
- Manage and support infrastructure environment while adhering to industry standards (SOX, HIPPA & PCI principles)
9
Experience For Technical Services Engineer Nafion Tm Resume
- Create & maintain engineering standards and part masters (travelers)
- Product failure investigation, analysis, and reporting
- Identify & implement process modifications working with the Operations team
- Perform commissioning, fault intervention/elimination, repair and preventive maintenance for Drive Systems
- Lead and coordinate process improvement projects with data gathering, analysis, solution design and project management
- Identifies and quantifies production capacity constraints, coordinates with and supports production planning to ensure constraint data is accurate and usable
- Be a team player with the ability to work cross functionally and mentor team members in process improvement principles, including lean
10
Experience For Lead Airworthiness & Technical Services Engineer Resume
- Engines and APUs fleet technical management, such as removal forecast and shop visit plan, on-wing modification campaign management, workscope definition
- Reliability monitoring program and corrective action implementation
- Off-wing line engine and replaceable component work scope enhancement & development
- To undertake the servicing and repair of company products to the required standards
- To undertake the testing of company products and provide fully completed test and service reports
- Oversee operational reliability to identify and mitigate emerging technical issues
- Manage technical investigations and corrective action implementation, including ASR, MOR, QDR, etc
- Handles customer requests for telecommunications support including: moves, adds, changes, repairs and inquiries
- Develop information for data sheets and other technical marketing collateral
List of Typical Skills For a Technical Services Engineer Resume
1
Skills For Senior Technical Services Engineer Resume
- Programming skills (Phyton, Ruby, C, C++, Linux, Shell Scripting)
- Proven Injection Molding processing and troubleshooting experience
- Experience providing medical device industry technical support, including relevant experience in the cardiac pacing industry
- Strong working knowledge and support experience of Microsoft Office, Windows, Mac OS, iOS, Android OS
- Professional report-writing skills (customer call reports and trial reports)
2
Skills For Regional Technical Services Engineer Resume
- The position requires a high level of resourcefulness, negotiating skills, ability to work with minimal supervision, and cross-functional communication
- Strong aviation engineering knowledge and experience, preferably in a Cabin interiors or avionics role
- Strong aviation engineering knowledge and experience, preferably in Airbus aircraft systems role
- Telephone, report and letter writing skills
- Prioritize work in alignment with the needs of internal customers; adapt to shifting priorities
- Solid experience in the administration and performance tuning of server and storage systems
3
Skills For Associate Technical Services Engineer Resume
- Strong background in one or more of the following (ideally with experience in the rest)
- Experience 3+ years related experience and/or training in reinforced concrete, pre-stressed, post-tensioned, and/or masonry design
- Cisco Unified Communications product experience or relevant experience in key competitor offerings in similar technology areas desired but not required
- Coordinate effectively and with other personnel, corporate departments, as well as, with external customers required
- Sharing knowledge and experience via coaching, internal training and regular contribution to Knowledge Base
- Working experience on WFM, MIS tools like Ewfm, Cisco Reporting, CMS and CDR’s
4
Skills For Technical Services Engineer Central TAC Resume
- King Air B200 experience at Unit or Intermediate level
- Experience in Injection Molding process, Injection Molding troubleshooting, tool design and mold setting in the automotive market
- Experience with troubleshooting hydraulics, pneumatics, fuel systems, flight control rigging, main and tail rotor balancing, and power plant replacement
- BS or equivalent experience in an engineering discipline, preferably dealing with welding and metal fabrication
- Experience installing and configuring various third-party tools such as CA-ACF2, CA-1/7/11, CA-OPSMVS and Compuware Programmer productivity tools
- Experience using or managing MongoDB or other database solutions (RDBMS or NoSQL)
5
Skills For Technical Services Engineer / Manager Resume
- Experience coding or scripting in one or more of JavaScript, Python, Bash, Ruby, PHP, Java, C, C++, C#, Go, Node.js, Perl
- Experience using or managing MongoDB
- Prioritize and handle multiple tasks and projects concurrently, managing time and scheduling to meet appropriate deadlines
- IP/Networking, routing protocols or relevant experience
- Experience in software upgrading into production/ IT applications testing desirable
6
Skills For Level Technical Services Engineer Resume
- Experience on software upgrading into production/ IT applications testing desirable
- Excellent understanding & practical knowledge of Unified Communications, Unified Messaging, VOIP Technologies, Telecom standards & Dialer concepts
- Experience of Database Administration including, but not limited to
- Experience working in a SYSPLEX environment
- Collaborate, build and maintain solid working relationships with peers, customers and vendors
7
Skills For Technical Services Engineer Associate Resume
- Experience troubleshooting complex system problems and the ability to engage and work with the proper technical areas and vendors to resolve them
- Aviation engineering knowledge and experience, preferably in Airbus aircraft systems role
- Good business appreciation in engineering and maintenance
- Experience in technical support or QA from the printing industry
- Self-motivator – ability to work independently, prioritize customer scheduling and deliver results with limited supervision
- Experience in technical, sales and marketing capacity for industrial products
- Experience working with HP blade infrastructure and fabric switches
8
Skills For PMN Technical Services Engineer Resume
- Strong working knowledge of storage systems, preferably Pure & 3PAR
- Technical experience in food production / manufacturing
- Some aviation engineering knowledge and experience, preferably in Airbus aircraft systems role
- Develop strong working relationships with all levels in organization to sustain a continuous improvement culture
- Reasonable aviation engineering knowledge and experience, preferably in Airbus aircraft systems role
9
Skills For Technical Services Engineer Nafion Tm Resume
- A proven ability in providing technical trainings
- Experience troubleshooting CWDM, DWDM, Sonet, T1/E1/DS3 Layer 1 transport protocol and methodologies
- Experience in providing high level Support of complex optical and data communications networks
- Experience of working across teams and with 3rd party vendors
- Experience of participating in e-Operations project activities desirable
- Experience of working on GP 7200 engines is essential
- Customer facing experience (sales, administration, support) and the ability to communicate with customers at all levels to enhance and add value to our service
- Operate without close supervision and accept responsibility and ownership of challenging situations
- Experience in designing & implementation of Enterprise wide Contact center solutions for both IP and TDM environment
10
Skills For Lead Airworthiness & Technical Services Engineer Resume
- Good Understanding of call loggers /recorders like Verint, VPI etc
- Highly organised with a proven capability of working autonomously
- Experience in operating test devices such as for example: protocol testers, Optical Spectrum Analyzer (OSA), Optical Time
- Skilled understanding of
- Experience with cross-function communication and teamwork in a manufacturing environment
- Fixed Wing Aircraft experience
List of Typical Responsibilities For a Technical Services Engineer Resume
1
Responsibilities For Senior Technical Services Engineer Resume
- Working within the Active Directory Infrastructure on Windows servers, as well as apply root cause analysis skills to troubleshoot advanced PC, Apple, and UNIX related problems; solid knowledge of principles, concepts, and theories within own function and other related areas
- Build and develop business relationships vital to the success of the project\scope of work, and effectively communicate project expectations to team members and stakeholders in a timely manner and clear fashion
- Contributes to the development of concepts, methods and techniques which are used to create procedural and technical documents; trains and guides others in work area on technical skills as needed; ability to break down information in a systematic and communicable manner
- Applies Broader knowledge of industry standards/practices to assignments; develops creative, and practical solutions based on integration and evaluation of multiple factors
- Experience of working within Change environment with Change Management Experience
- Aircraft Maintenance Program (AMS) administration, technical content validation and effectiveness evaluation
- Service Provider experience and service support experience
2
Responsibilities For Regional Technical Services Engineer Resume
- Communicate effectively with all levels within and outside the organization
- Computer skills / literacy
- Strong product knowledge, or aptitude to learn Apache products and applications. Demonstrated ability to research and learn about new production processes
- Electrical installation skills and knowledge of related regulations and standards
- Customer service, interpersonal and organizational skills
3
Responsibilities For Associate Technical Services Engineer Resume
- Language skills (Japanese, Mandarin, Korean, German, Spanish, French are all plusses)
- Language skills (Japanese, Mandarin, Korean, German, French are all plusses)
- Experience installing, configuring, testing and implementing system software
- Provide a communication link between the customer and client to help ensure that effective commissioning service is provided to the customer
- Good technical understanding of fiber optics, LAN, SAN, DWDM, Ethernet, and IP or virtualization and Linux distributions
- Good understanding of project management process
- Strong knowledge of Boeing standards, processes and drawings
- Experience supporting VMware, Citrix or similar server and application virtualization technologies
- Experience with creating technical system documentation and user documentation
4
Responsibilities For Technical Services Engineer Central TAC Resume
- Patch Management experience using LanDesk, WSUS or similar
- Experience troubleshooting satellite based systems desirable
- Establish effective working relationships with customer and Solvay personnel across functional organizations and facilities
- A&P (Aircraft & Power Plant) Licensed Fixed Wing Aircraft experience
- Experience managing large scale databases (e.g. RDBMS, NoSQL)
- Experience with the operation and workings of CEMS boiler monitoring system
5
Responsibilities For Technical Services Engineer / Manager Resume
- A thorough understanding and experience of ITIL based change management
- Experience in technical support in the telecommunication industry
- Strong Windows Server operations and administration
- Strong DNS/DHCP operations and administration
- Good command of spoken and written English essential
- Good commercial acumen desirable
6
Responsibilities For Level Technical Services Engineer Resume
- Experience with the application of alloys for corrosion resistance
- Experience with product failure analysis and investigation
- 3 – 5 Years Technical Experience with Our Key OEM Partners
- Install, check out, operate, maintain, repair, and modify aircraft
- Experience with virtualization and containerization (e.g., VMware, Hyper-V)
- Experience in the deployment of equipment, on site installations and project management of Guest Wi-Fi solutions to various government agencies
- Experience in project management in support of a DHS private networks
7
Responsibilities For Technical Services Engineer Associate Resume
- Experience and design of domestic and international lease circuits for voice and data at fractional, T1/E1, DS3, Ethernet, OCx, and STM1 speeds
- Experience in technical support or Quality Assurance (QA)
- PT6A- 42 Hot Section inspection/ replacement experience
- Experience with DA PAM 738-751 and Army 2408 aircraft record forms
- UH 60 A/L experience at Unit or Intermediate level
- UH 60 A/L experience
- Supplier management experience an advantage
- Modification/integration/repair experience on C-27J or C-130J aircraft
- Strong aptitude to read and interpret aircraft electrical drawings
8
Responsibilities For PMN Technical Services Engineer Resume
- Hold a valid Heavy Vehicle (HR) Drivers Licence
- Proven ability to develop meaningful client relationships with government customers, dealers, bodybuilders and associated industry contacts
- 3 – 5 years of experience in power house / large boiler / co-generation
- Maintenance and operations of facilities or utilities with applicable skilled trade requirements
- Experience with CMMS systems and Microsoft Office
- Analyse and synthesise the technical information for implementation in cost effective ways
- Perform Tests on client applications using the appropriate tools that emulates the client’s experience
- Experience within an aircraft maintenance environment and knowledge of rotorcraft
9
Responsibilities For Technical Services Engineer Nafion Tm Resume
- Strong attention to detail, with the ability to proof work for accuracy
- Experience Required - 6+ years
- Preference of 2+ years of industry experience
- Understanding of manufacturing processes and testing technology – specifically metal forming and welding processes
- Creating, updating and resolving requests & problems via standard ticketing system
10
Responsibilities For Lead Airworthiness & Technical Services Engineer Resume
- Protecting data, software, and hardware by coordinating, planning and implementing network security measures
- Conferring with network users about solving existing system problems
- Providing engineering-level phone and email technical assistance to ADVA Optical Networking’s customers and partners
- Monitoring amendments to aviation law resulting from rule making and other regulatory changes,
- Providing Level 2 support for OnDemand and SaaS customers including sending status updates to multiple audience
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