Intake Manager Resume Sample
Terrance Bode
677 Lura Lake,
Detroit,
MI
+1 (555) 639 3492
Work Experience
Intake Manager
05/2015
-
PRESENT
Boston, MA
- Lead, maintain, and continuously improve the gating process for applicable projects in the Canadian and International portion of the program
- Collaborate with US CPO counterpart to lead and guide the enterprise gating sessions
- Maintain master schedule, a repository of gating materials and findings and ensure action items are implemented
- Intake, quality assure, validate and provide effective challenge to gating submissions
- Ensures quality gating meetings by ensuring gating committee members are on boarded and are briefed prior to each meeting
- Chair the local and enterprise gating meetings
- Experience in project management with demonstrated skills in relationship building, negotiation, conflict resolution, and focus on delivery desired
- Desired skills include Project Management experience, business and technical analytics
Work Intake Manager
01/2010
-
02/2015
New York, NY
- Experience in financial budget management with demonstrated skills managing under an established budget and reporting on budget status
- Advanced proficiency in MS Office applications, particularly Word, Outlook, Excel, Visio, PPT and SharePoint are critical; demonstrated ability to produce crisp, professional documents desired
- Understanding of key components of SDLC and PM critical components (scope, time, costs, quality, HR, communications, risk mitigation, integration, etc.)
- Proven track-record in managing multiple tasks simultaneously
- Consistently dependable, self-motivated, flexible, and highly driven individual
- Dash-boarding and management-level reporting
- Conducts hiring, training, directing, development and evaluating of staff Serves as a resource to
- Ensures regulatory compliance related to payer is met upon admission (i.e. Medicare prescreens and 60% diagnostic mix, etc)
- Collaborates with leaders in Patient Financial Services and Managed Care to ensure services are covered and ensure a smooth handoff to Patient Financial Services
Investigations Intake Manager ITC
10/2005
-
07/2009
Los Angeles, CA
- Manages strategic plans by utilizing market data, market intelligence, regulatory/compliance, satisfaction and other benchmark data
- Ensures timely financial clearance by benchmarking across the industry and using lean practice
- Recommends and initiates cost savings and/or revenue enhancing initiatives
- Develops rules/guidelines that support efficiency and expediency of finance access-related processes
- Processes and communicates status of patient’s financial clearance to all key constituents
- Assures communication of medically accepted referrals and resources needed to support quality patient care
- Assures optimization of electronic medical record technology to enhance patient safety and quality patient care
Education
Strayer University - Baymeadows Campus
2001 - 2005
Bachelor's Degree in Management
Professional Skills
- Interpersonal skills needed to effectively provide leadership with all levels of staff
- Qualitative and quantitative analytical skills needed to assess existing programs/processes and develop new programs/initiatives
- Intermediate PC skills including MS Word, Excel, Outlook and Skype for Business
- Strong technical background and experience in virtualization, network and other technologies is required
- Strong knowledge of enterprise class system requirement gathering and architecture of systems and solutions
- Education consistent with a registered PT, OT, SLP, RN or Social Worker in the state of Illinois with previous clinical experience
- Lead IA and Workflow consumption for Enterprise businesses and own the demand portfolio prioritization based on strategic direction of the IA capability
How to write Intake Manager Resume
Intake Manager role is responsible for reporting, software, insurance, architecture, database, training, finance, automation, analytics, databases.
To write great resume for intake manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Intake Manager Resume
The section contact information is important in your intake manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Intake Manager Resume
The section work experience is an essential part of your intake manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous intake manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular intake manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Intake Manager resume experience can include:
- Previous experience in a healthcare/case management background helpful
- Manage market-wide intake functions ensuring that the Intake Team responds to all incoming telephone calls from referral sources/potential clients promptly
- Develops and monitors training for new employees as well as assigned staff
- Facilitate daily census call for Therapeutic Foster Care (TFC) programs as well as monthly Intake staff meeting
- Work closely with Intake Coordinator and Program Director in each program to promote growth and assist with managing each program’s open home list
- Monitor performance standards within the department utilizing established performance metrics
Education on an Intake Manager Resume
Make sure to make education a priority on your intake manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your intake manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Intake Manager Resume
When listing skills on your intake manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical intake manager skills:
- Conducts organizational reviews to identify strengths, weaknesses, and opportunities and to evaluate operational effectiveness
- Strong desire to work in a dynamic team environment
- Valid automobile insurance required
- Five years of insurance clearance experience on either the payer or provider side
- Working knowledge of the following (or similar) technologies
- Assures delivery excellence by creating, enhancing and enforcing repeatable processes such as estimation, status reporting, , issues resolution etc
List of Typical Skills For an Intake Manager Resume
1
Skills For Work Intake Manager Resume
- Ensures that each function performed is consistent with performance standards, HIPPA, PHI, CMS, while promoting compliance, quality, and efficiency
- Get ‘up the curve’ quickly
- Provide information and determine the organization's ability to provide requested services, identify alternative community or competitor services to the caller when Gentiva Health Services solutions are not available
- Ensure that the intake team notifies referral sources of case acceptance and the frequency of visits with case managers as needed
- Be responsible for developing close working relationships with branch management/staff in service area and maintains superior customer service to our branches and referral sources
2
Skills For Centralized Intake Services Manager Resume
- Participate and interact with the Branch Directors/AVP’s and appropriate management staff on a regular basis as part of the management team
- Keep abreast of new technological developments and provide technical support/guidance to staff. Evaluate the impact of these developments and makes recommendations to the AVP as needed
- Ensure that the team obtains and thoroughly/accurately verifies sources of payment for services, and documents/transfers financial data to appropriate market personnel
- Monitor conversion ratios by reviewing referral not taken for service and admit reports and inform market manager on findings as requested
- Ensure the confidentiality of patient/client information and interact with referral sources to answer questions/resolve problems
- Gather/organize materials on specialty services, protocols, contracts, community services, National Accounts, alternate funding and key referral sources and ensures that all members of the intake team have access to these resources when responding to customer needs/expectations
- Participate in quality assessment and improvement activities, and ensure the participation of the appropriate staff
- Provide information that enables the collection and root cause analysis of data to identify opportunities for improvement, and prepare managerial reports for regional, divisional, and corporate personnel
3
Skills For Investigations Intake Manager ITC Resume
- Fosters a collaborative work environment with other Interfacing areas of IT
- Project Intake – 80%
- Communication and Relationship Mgmt - 20%
- Reports directly to Director, Inpatient Access
- Support the development and implementation of programs designed to prevent, identify weaknesses, reduce and recover losses by maximizing the efficiency of the intake and investigative process, including ensuring that policies and procedures are followed and implemented to support I&LP’s framework
- Managing the workload for the investigators and attorneys within the group and assisting in the tracking of the group’s investigation matters within UTC’s electronic matter management tool
- Reporting of Market Data, Internal Data, and tracking for strategy development
4
Skills For Centralized Intake Services Manager, Ontario Resume
- Provide updates on new technologies that could enhance the existing automation stack
- Champion team awareness of process, methodologies and tools
- Provide functional advice and strategic support for businesses across the Enterprise related to Process Automation capabilities
- Track Enterprise IA COE KPIs for strategy development
- Knowledge of hardware and software Development Life Cycle
5
Skills For Manager, Intake Services Resume
- Create and deliver a technical presentation to management level audience
- Maintain technical capabilities in the following technical areas: IT networks and systems, audio/video and broadcast technologies, automation/control systems, interactive display control systems and technologies that support these technically diverse systems areas
- Knowledge of available community resources and legal issues relating to patient care, patient’s rights and mental health care
- Licensed as Registered Nurse in state of Michigan required
- Authority to use and access confidential information related to employee information, customer information, product and financial information for the purposes of conducting investigations
- Exceptional situations/issues with significant risks to the Bank are referred to the Senior Manager with recommendations/solutions as applicable
6
Skills For Centralized Intake Services Manager Ontario Resume
- Work closely with Recruiter Manager to gain knowledge and insight into each program’s recruitment pipeline and ensure that recruitment staff are aware of the current referral needs
- Report to State Director for TFC
- Prioritizes all in-take requests according to business benefits, urgency, time, technology, solution, work effort and resource availability, interlocking with other pertinent initiatives
- Designs, implements and evaluates initiatives to support achievement of targets in patient, referrer and internal stakeholder outcomes and satisfaction
- Oversees and develops financial clearance staff through selection, mentorship, and performance evaluation
- Knowledgeable and able to communicate considerations relative to Patient Rights, Involuntary Detentions (2710), Duty to Warn, Abuse Reporting, Advance Directives and COBRA/EMTALA
7
Skills For Manager, Intake Coordination Resume
- Manages the day-to-day operational functions of the intake, insurance verification and authorization teams to include work flow management, inventory management, system updates, reporting and training
- Recruits, hires and completes performance evaluations, coaches and develops direct reports as necessary and allocates appropriate staffing ratios to ensure effective and timely handling of all referrals and assigned projects
- Manages resources to meet the annual operating budget for the department, support cost containment strategies while maintaining productivity and quality standards
- Responsible for creating, assigning, maintaining and communicating standard work to staff in a timely and consistent manner as well as creating the monthly schedules for the respective teams
- Understands third party reimbursement guidelines and methodologies as it relates to revenue generating opportunities
- Assures the referral source, facilities and physician data base is maintained with current information
8
Skills For North American Client Intake Manager Resume
- Interprets policies and procedures, guidelines, regulatory requirements, health plan requirement, contractual agreements and other related documentation in order to assist staff with claims questions
- Maintains excellent customer service and resolves conflicts and complaints in a timely and professional manner
- Conducts staff meetings and provides support, guidance and motivation to develop staff and promote maximum performance and employee engagement
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