Internal Client Services Resume Sample
Kianna Bechtelar
4870 Halle Park,
San Francisco,
CA
+1 (555) 442 1245
Work Experience
Cyber Threat Intelligence Internal Client Services Director
12/2015
-
PRESENT
Dallas, TX
- Handle information with discretion and confidentiality
- Proactively handle conflict
- Set and maintain high standards when dealing with clients including written and verbal communication
- Accepts constructive feedback and learns from it
- Experience within the function
- Financial support services, and much more
- Working experience within the relevant function
- At Junior Consultant level within the function
- Months experience within the function if qualification is ND
Internal Client Services
05/2010
-
10/2015
New York, NY
- Broad practical knowledge of the HR Administration and payroll function with an ability to apply knowledge to resolve complex business issues
- Technical expert in specific functional area
- Demonstrated capability in interaction at all levels, briefing, analysis and project management skills
- Experience in drafting and delivering presentations
- Mentorship and coaching ability with desire to develop self and others
- Answering clients’ calls and emails, registration of calls and emails in the database
- Client = Internal Service Line or Service area for which the Finance Partner is responsible for
- Contributes to input on Finance and Client strategy based on area of expertise
Team Assistant Information Technology Internal Client Services Department
12/2003
-
01/2010
Philadelphia, PA
- Basic technical knowledge in Internal Communication
- Basic skills in professional writing and editing
- Experience in drafting of reports
- Experience in minute taking and managing administrative tasks
- At Manager level within the function
- Able to work under significant pressure
- Able to bring stability to the team
- Able to take tough feedback
- At Consultant level within the function
Education
Argosy University - Orange County Campus
1999 - 2003
Master's Degree in Business
Professional Skills
- Excellent written and grammatical skills
- Strong communication skills and the ability to express Deloitte’s views creatively
- Highly organized and excellent time management skills
- Literacy, excellent written communication skills in Russian
- The desire to absorb new knowledge and skills, learn from experience
- Excellent oral and written communication skills including ability to present ideas, data and results competently
- Fluency in MS Office (Word, Excel, PowerPoint), knowledge of keyboard shortcuts, data presentation skills
How to write Internal Client Services Resume
Internal Client Services role is responsible for analysis, software, finance, credit, training, gis, database, procurement, auditing, security.
To write great resume for internal client services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Internal Client Services Resume
The section contact information is important in your internal client services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Internal Client Services Resume
The section work experience is an essential part of your internal client services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous internal client services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular internal client services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Internal Client Services resume experience can include:
- Effectively uses time, equipment and resources Effectiveness of planning
- Coaching and skills transfer ability
- Budgets / Profitability Effectively uses time, equipment and resources Accuracy of financial records
- Effectively coordinates processes to ensure that deadlines are met
- Ensuring the presentation facilities is set up and checked prior the meeting
- Experience in contracting and commercial law
Education on an Internal Client Services Resume
Make sure to make education a priority on your internal client services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your internal client services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Internal Client Services Resume
When listing skills on your internal client services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical internal client services skills:
- Operational Effectiveness Manages the planning and changes to diaries and liaises with superior on prioritisation
- Information search and analysis skills
- Financial experience at a Team Leader level coupled with 3 years’ experience in Deloitte in a financial capacity
- Ongoing monitoring and evaluation of content needs and prioritization in terms of value to the business
- Prioritising tasks and ensuring adherence to agreed due dates
- Ensure that programme rolls out on-the-ground up to GHR&D Learning standard and that all parties’ needs are met. Ensuring good client service
List of Typical Experience For an Internal Client Services Resume
1
Experience For Internal Client Services Consultant Resume
- Experience in the drafting or review of commercial agreements
- Builds good working relationships with clients in the business to establish their needs
- Follow up and resolve queries and outstanding items with regional teams prior to submission
- Working experience, 3 years in a similar role
- Working experience within Information Technology / Software Support / Development
- 2 – 3 years working experience on a Switchboard
- Advocate of the High Court of Kenya with atleast 2 years’ experience in a busy & reputable organization
- Plans work of team to ensure cost effective use of all resources at all times
2
Experience For Team Assistant Information Technology Internal Client Services Department Resume
- Follow up on and resolve major variances and exceptions on the reports prior to submission
- Assist to prepare quarterly consolidated DTTL supplemental templates
- Operational Effectiveness Is aware of the impact on the team of the quality and timeliness of completion of tasks within the role
- Cultivates ability to give effective development upward feedback
- Excellent knowledge of all work processes related to the role
- Engagement, reliability and responsibility. Effective support lent to all C&I initiatives and programmes
- Managing marketing outputs relating to the assigned SGA clients
3
Experience For Internal Client Services Procurement Resume
- Creating user DNs on CUCM and deactivating phone accounts upon user termination
- Monitoring and maintaining audio visual hardware together with the vendors
- Drafting and reviewing legal agreements, employment contracts standard terms of engagement for the various service lines
- Corresponding with external lawyers matters relating to DEA Member Firms
- Scheduling, planning and coordination of meetings
- Troubleshooting malfunctions of visual hardware and software applications
4
Experience For Cyber Threat Intelligence Internal Client Services Director Resume
- Training IT staff and general staff on basic usage of the audio visuals
- Setting up teleconferences
- Monitoring of SLA of calls (SLA 98%)
- Ensuring that all service providers are paid timeously for the work performed/service offered
- Working knowledge of networks, IT infrastructure and applications
5
Experience For Internal Client Services Resume
- Ensuring that relevant and sufficient information is available for future reference
- Manages billing, credit notes and tracking billing schedules
- Assist in settling up new users and clearing the resigning users
- Foreign trading and accepting of incoming foreign deposits
- Builds and manages a high performing EM team by providing leadership, role clarity, training and career development
6
Experience For Internal Client Services Consultant Resume
- Responsible for designing and managing the Shared Services contact centre (redirecting calls where not automatically directed through IVR)
- Timeous and accurate opening and closing of project codes and updates to project data by the team
- Assist the Legal Counsel in monitoring and interpreting changes in law in the East Africa and advice of its implications to the Firm
- Provide support on internal legal matters which include responding to legal queries and advising DEA Member Firms on legal matters from time to time
- Plans and direct work of the team, allocating and scheduling tasks / projects as needed
- Responsible for on-boarding of new team members and ensures relevant training is in place
7
Experience For Team Assistant Information Technology Internal Client Services Department Resume
- DTTL Client Intelligence Reporting (CIR) (on 5th/6th working day of month)
- Gains the confidence of the client by demonstrating in client interactions an understanding of their business
- Responsibility for analysis of existing application and security and reporting on that
- Responsible for monitoring of database health and growth for all databases pertaining to the above mentioned applications
- Create excitement and momentum around Learning through marketing of all initiatives
- Assist and support marketing and eminence building activities
8
Experience For Internal Client Services Procurement Resume
- Maintain records of outgoing calls made from switchboard to enable correct billing to either staff or clients
- Supports Engagement Management Senior Accountants with requests relating to Engagement Management processing
- Assist partners with responses to SARS regarding supporting documents required
- Review final withholding tax certificate and confirm that withholding tax can be processed
- Facilitates setting targets for Service Area, including productivity and revenue targets down to partner, staff and project level where applicable
- Submits Service Area budgets and forecasts to the Global Reporting COE and the Africa Reporting COE
- Assists with setting targets for P&Ls, including productivity and revenue targets down to partner, staff and project level where applicable
- Responsibility for analysing existing database systems
9
Experience For Cyber Threat Intelligence Internal Client Services Director Resume
- Accurate SAP processing – invoice matching & Vat calculation
- Responsible for answering and redirecting calls where not automatically directed through IVR
- Adapts tasks, varying in nature, to the requirements of the team / business ensuring timelines are still achieved
- Support the Manager: Service Management in driving culture activities for the SSC (creating a customer centric and an innovation culture)
- To develop a sound knowledge and understanding of the End User computing: Customer Services Centre
- Identify fun and engaging initiatives to keep the awareness of our Talent brand going
- Provides adhoc training on the use of systems (i.e. Call logging systems) system commands & performs diagnostics to determine system faults / failures
- Monthly Financial accounting review, reporting & analysis
10
Experience For Internal Client Services Resume
- Earns trust and respect by providing insights on issues impacting the client’s business
- Actively includes brand positioning (making an impact that matters) in outputs
- Leads implementation of strategy plans agreed by leadership of Finance and Client including
- Provides expert advice and support on all matters relating to engagement management on SAP
- Resolves escalated queries relating to engagement management data or process
- Assist in issuing access control cards
List of Typical Skills For an Internal Client Services Resume
1
Skills For Internal Client Services Consultant Resume
- Collaborate with other stakeholders involved with KM initiates towards enhancing effectiveness of firm’s business strategy
- Effective mitigation and addressing of risk
- Working experience within the relevant function
- Champion leadership in the implementation of strategy within the business and building of strong relationships across serviced business areas
- Experience using the suite of Microsoft Office software, specifically Excel, Word and PowerPoint
- Stays focused on identified priorities
- Demonstrate a high level of motivation to get the job done
- Very strong project co-ordination and management
2
Skills For Team Assistant Information Technology Internal Client Services Department Resume
- Good communicator: Assertive, persuasive and diplomatic
- Builds professional relationships with client staff Effectiveness of communication
- Review consolidated / stand-alone Financial Statements
- Review consolidation pack - Eliminations & Adjustments
- Review Group Consolidation and process journals
- Review consolidated financial reports
- Accurate, efficient and timeous delivery of the Experienced Hires recruitment process
- Consolidates and prepares budget and forecast commentary and analysis for the Service Area
3
Skills For Internal Client Services Procurement Resume
- Provides budgets and forecasts to the Senior Finance Manager for consolidation at a Service Line level
- Ensure effective packing / shelving system for optimal retrieval
- Uses initiative on planning of travel, events, etc. where possible to ensure cost effective use of time
- Checks work for accuracy and professional presentation prior to submission for review Timely identification and relevancy of solutions
- Work experience as a personal assistant, administrative manager, department coordinator from three years
- To manage the team/s within sphere of responsibility in the effective delivery of services to the business
- Manage effective EM administration
- Booking appropriate meeting rooms and checking that all equipment is working
- Providing career counselling and assisting with the development of personal development plans for individuals, as and when required
4
Skills For Cyber Threat Intelligence Internal Client Services Director Resume
- Recording of minutes by typing and distributing them
- Doing all travel bookings for the team and always ensuring that their VISA’s are applied on time and that they have enough forex before travelling
- Unpacking, cleaning and allocating assets
- Liaising with BU's regarding allocations/reallocations on tax accounts
- Supporting various leadership development initiatives such as coaching
- Implementing and maintaining assessment policies and procedures
- Managing the ongoing development, maintenance and support of internal KM technologies
5
Skills For Internal Client Services Resume
- Ensuring that everything is within budget
- Developing content through taking picture or videos to communicate our culture
- Taking generated content and distributing across appropriate digital media platforms as well as internal and external channels
- Matching Services to Client Needs
- Interpreting the client’s business needs and objectives and develop a concept to suite their requirements
- Ensuring key deliverables and deadlines adhered to and KPC’s met
6
Skills For Internal Client Services Consultant Resume
- Creating payment instructions in respect of payments due
- Verifying of correct allocation of payments
- Following up and resolution of refunds due
- Facilitating change interventions in the business eg business chemistry
- Providing verbal & written feedback on assessment profiles to management & candidates
- Sourcing of assessments and battery selection
- Ensuring that the performance management process is understood by all the business and that KPC’s align to the business strategy
- Ensuring that all roles within the Business Unit have role descriptions and that they have been graded
- Working with Reward specialist to recommend salary bands
7
Skills For Team Assistant Information Technology Internal Client Services Department Resume
- Communicating the reward strategy to the BU and employees
- Ensuring that relevant processes are in place to guarantee data integrity and that HR admin is completed in accordance with defined standards
- Training and guidance to IT support staff and end users
- Working closely with developers to ensure that technical database specification and standards are adhered to
- Keeping up to date with the technical and industry sector developments
- Overseeing the design and implementation of new databases for applications
- Preparing files for meetings
- Organising travel both locally and internationally promptly on request for Finance and Operations staff
- Ensuring all resources, material, equipment, etc. are available
8
Skills For Internal Client Services Procurement Resume
- Ensuring that all viewpoints are heard and taken into account and adjustments/improvements are made where necessary
- Filing complete and correct at all times
- Reconciling items to be address and resolved asap
- Assisting partners or directors at their desk or rotate for them.About the Job
- Troubleshooting IT hardware/ software issues
9
Skills For Cyber Threat Intelligence Internal Client Services Director Resume
- Ensuring assets are secure and accounted for
- Assisting wit administrations and workshop clean up
- Aligning learning initiatives with Firm-wide Strategy
- Preserving the confidentiality, integrity and availability of confidential
- Creating greater awareness on Deloitte offerings created via PR, Events, internal and external communication
10
Skills For Internal Client Services Resume
- Being an active team player
- Learning advisor for Consulting
- Supports leadership and business with strategic staffing, including manpower planning, talent inventory, and succession planning
- Builds and manages a high performing MDM team by providing leadership, role clarity, training and career development
- Provides support to Service Line Finance Managers in pulling GL reports for the purpose of budgeting and forecasting
List of Typical Responsibilities For an Internal Client Services Resume
1
Responsibilities For Internal Client Services Consultant Resume
- Relevant work experience for at least 3-4 years from any function i.e. audit, tax, or Advisory
- Monitor key performance indicators and other attributes related to risk management program effectiveness
- Experience within the function
- To ensure a high performing T&T Business Partner Team (HR Generalists) that provides operationally excellent service to Audit across the employee lifecycle
- Establish, maintain and manage relationships with vendors to source quality and cost effective products / content to support Talent digital strategies
- Effective upward management of conflict situations and issues of performance
- Supports team / business with assistance on overflow work that arises to ensure effective delivery to business
- Demonstrates the ability to learn
- Pro-actively manage digital media communities, creating, writing and reviewing content plans
2
Responsibilities For Team Assistant Information Technology Internal Client Services Department Resume
- Monitors client needs relating to role and adapts to changing requirements
- Provides client management with sound professional advice and support across broad area of issues arising within area of expertise
- Assist with rollout of relevant training
- Address cashbook queries and notify the supervisor of any unresolved queries requiring further attention
- Identifies development areas of team members and recommends relevant learning interventions
- Ensure mapping to the FIG manual is consistent and flag items to be corrected
- Upload reviewed templates onto FIG uploading tool, follow up and resolve any exceptions
- DTTL monthly Member Firm account statements and outstanding payments
3
Responsibilities For Internal Client Services Procurement Resume
- Performs designated basic routine clerical tasks according to schedule that impact the efficient delivery to client (internal / external)
- Completes routine clerical tasks accurately as delegated, requesting direction as necessary
- Upload new and/or maintain existing Vendors
- Liaise with suppliers to obtain outstanding invoices and credit notes
- Verification and agreement of supporting vouchers to expense claims
- Ensures the collection and analysis of operational risk data, including internal risk events and key risk indicators
4
Responsibilities For Cyber Threat Intelligence Internal Client Services Director Resume
- Maintain and develop review and scanning methodologies to evaluate operational risks
- Coordinate risk management training and facilitation for the Firm
- To ensure an integrated reporting on Talent in Audit
- Manage Deloitte’s talent brand in a cohesive way to achieve the Firm’s marketing goals
- Roll-out and monitoring the progress of the digital platforms content to other Member Firms
- Work with relevant internal people to explore and identify ways to integrate digital media into business strategies and marketing campaigns
- Identify and direct queries where additional information is required from those interacting via digital media with our Firm in an appropriate manner
- Identify events that are happening firm wide to share and communicate content to attract people to Deloitte
- Compile monthly tracking of success points and share with leadership
5
Responsibilities For Internal Client Services Resume
- Manage the Deloitte ImpACT portal including any further development/ enhancements in conjunction with GIS
- Manage the Deloitte ImpACT mobi site including any further development/ enhancements
- Assist with approving Deloitte ImpACT nominations
- To provide support on software and hardware using remote tools and within the predefined SLA
- Rotate of existing and set up of new computers as part of rotation project
6
Responsibilities For Internal Client Services Consultant Resume
- To add value to the End User Computing: Customer Service Centre
- Supports the Senior Accountants (Service Lines) and the Assistant Manager (Service Lines) in general accounting activities
- Assist with calculating income split between local and foreign source and subsequent amendment of IRP5’s
- Liaises with internal staff and external providers on provision of required services on request i.e. IT, event management, marketing services, etc
- Checks for accuracy in all processing of information
- Provides accurate and detailed reporting as relevant to the role
- Clear understanding of all stakeholders internally and externally to ensure appropriate level of communication
7
Responsibilities For Team Assistant Information Technology Internal Client Services Department Resume
- Exercises judgment based on precedents and standards relating to field of work
- Attend to day-to-day user requested on all ICT matters
- Capture and manage staff passport photos
- ICT asset and inventory management- procurement, allocation, configuration, set-up and maintenance
- Configure ICT hardware and asset as per the global standards
- Advise users on best IT practices
8
Responsibilities For Internal Client Services Procurement Resume
- Manages quality and timeliness of day-to-day deliverables of team in area of expertise to client
- Proactively identifies client service and technical issues and independently implement resolutions to address these
- Participates in gathering of information for thought leadership process and share functional and industry knowledge and expertise with clients, colleagues and teams
- Implement the legal and regulatory framework in the region for monitoring changes in relevant regulatory bodies in the region that impacts the Firm
- A deep understanding of the different service and product offerings in the business and their inherent risks
- Assist RIL team in internal audit programs for example client engagement testing
9
Responsibilities For Cyber Threat Intelligence Internal Client Services Director Resume
- Meets with team on a regular basis to provide updates from client and SL leadership and to get input from team
- Refresh and regular maintenance of the Independence and Quality Intranet site
- Carry out local, cluster wide and international conflict checks, analyze the results and report back as requested in standard format
- Multi-task and undertake research initiatives
- Ensuring effective execution of and compliance with risk & quality management processes in the business and driving ad hoc risk & quality management initiatives in the business
- Maintain a working knowledge of the developments around the ISO/IEC 27001 related series of standards
- Creates projects and setting up of engagement codes
- Identification of operational risk and inefficiencies and recommendation of practical business improvements to address these
- Coordinate RIL programs such as the Annual Independence confirmation process, DESC RP verification
10
Responsibilities For Internal Client Services Resume
- Assist with our confidentiality and information protection initiatives
- Work with the Deloitte global and regional teams to ensure implementation of the ISO/IEC 27001 and related standards to ensure harmony in policies, processes, procedures and standards developed
- Maintain a good working collaboration with Deloitte Global Security Office to ensure alignment between the design and documentation of the Deloitte Africa ISMS and the requirements set
- Assist with the implementation of ISMS related processes as and when required
- Work with the Deloitte Africa cluster ISO Lead Implementers to support and continually improve the suitability, adequacy and effectiveness of the information Security Management System
- Maintain the ISMS evidence repository (currently based on Microsoft SharePoint portal technology) including evidence that the ISMS processes have been carried out, including
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