IT Account Manager Resume Sample
London Rath
144 Jerald Coves,
San Francisco,
CA
+1 (555) 547 7138
Work Experience
IT Account Manager
09/2017
-
PRESENT
San Francisco, CA
- Build, manage and support the service delivery of IT driven insights to Technology focused clients across UBS business units
- Coordinate access for Equities Sales, and Equities Research to IT experts
- Coordinate access for banking clients to IT experts
- Proactively seeks opportunities to leverage IT resources for additional revenue opportunities
- Captures and reports IT Client Support activity and metrics across IT
- A keen interest and/or knowledge in client facing / front office activities such as IBD/Equity Trading
- Project revenue and realized rate
- ACC terms and pricing
Regional IT Account Manager
03/2014
-
06/2017
Dallas, TX
- Full service portfolio including extended services/offerings
- Technology Business Planning
- Accounts Receivable (AR) Escalation
- Problem Solving : Sound problem-solving & design-thinking skills with the ability to quickly process complex information and present it clearly and simply in business terms [Advanced]
- Analytical Skills: Ability to take a lot of information and translate it into a useable blueprint
- Experience in identifying digital value drivers by studying future opportunities and developing a roadmap to achieve the gaps from the current state
- Excellent facilitation, consultation, and influencing skills including experience with executive level collaboration
IT Account Manager Senior
05/2007
-
01/2014
Philadelphia, PA
- Makes Rapid & disciplined decisions: Comfortable working with quick turnaround times and deadlines
- Translate complex concepts into easy to understand briefings for use with business & IT leadership
- Problem Solving : Sound problem-solving & design-thinking skills with the ability to quickly process complex information and present it clearly and simply in business terms
- Delivering reporting on Investment Governance with respect to funding of programs
- Full front to back knowledge of the Fixed Income business
- Proven experience delivering complex IT projects, preferably in Asia Pacific
- Strong client facing skills, experience facing off to desk heads and front office management
Education
Washington State University Spokane
2002 - 2006
Bachelor's Degree in Business
Professional Skills
- Strong documentation skills in relation to business requirements and scope definition
- Develop Hiring Manager summaries outlining organization, functions, key stakeholders, preferences (skills/culture/locations, etc...), projects budgeted
- Experience in account management or related experience
- Five (5) years or more experience in account management or related experience
- Working in a matrixed organization, with experience influencing senior level business and IT stakeholders
- Experience from client facing sales roles in IT, OSS/BSS and/or Consulting firms
- Analytical thinker with a strong understanding of sales and marketing practices
How to write IT Account Manager Resume
IT Account Manager role is responsible for business, facilitation, documentation, equities, finance, integration, procurement, security, trading, analysis.
To write great resume for it account manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Account Manager Resume
The section contact information is important in your it account manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Account Manager Resume
The section work experience is an essential part of your it account manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it account manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it account manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Account Manager resume experience can include:
- Experience of working in a matrix based organisations
- E-trading platform experience highly beneficial
- Assist the LOBs with prioritization and provide Infrastructure guidance
- Understanding and keeping the customer or client’s needs continually in mind when taking actions or making decisions
- Working with various IT team to develop new IT capabilities to support the business growth
- A working understanding of other areas of investment banking would be advantageous
Education on an IT Account Manager Resume
Make sure to make education a priority on your it account manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it account manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Account Manager Resume
When listing skills on your it account manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it account manager skills:
- Proficient at relationship-building, maintaining effective partnerships, influencing without formal authority, and navigating a matrix environment
- Meet with your hiring managers to gain clear understanding of current state workforce, skill gaps, projected needs, and the support needed
- Experience facilitating meetings
- Hands-on experience with configuring enterprise network, voice, desktop and server infrastructure
- Experience working in an Account Manager/Relationship Manager role
- Big 4 consulting experience with exposure to Finance domain in general and Corporate Tax in particular
List of Typical Experience For an IT Account Manager Resume
1
Experience For Regional IT Account Manager Resume
- Communicate across IT and client management chain, providing the appropriate level of information, detail and focus. Client’s single escalation point for IT issues and concerns
- Develops a strong understanding of the client’s and organization’s strategy, goals and objectives and the role of technology in achieving those goals and objectives
- Sound understanding of the IT industries, solutions and technologies
- Collaborate with key stakeholders (including users, directors, and other team members) to define the features for each Epic
- Facilitate feature Workshops to gather requirements, adding a voice to the business needs
- Serves as client’s single escalation point for IT issues and concerns
- Provide 24 x 7 on-call support for Severity 1 issues, per duty roster (generally 1 week every 2 months) with a root-cause/corrective action mindset. Respond to Severity 1 escalations 24 x7 x 365
- Provide business and IT liaisons as single-contact-window and major communication channel to the business aligned with the defined communication concept/contents and country specific context
2
Experience For Business Engagement IT Account Manager Resume
- Manage the portfolio of demands, projects and services in your area of responsibility, in alignment with Division HQ and Lead Country business
- Clarifies cases as an escalation point
- Support the Lead Country IT Manager as partner for the business functions, to structure, align and plan business demands and match this demand with the IT supply functions’ capacity
- Manage and specify business information (budget, forecast, actuals and consumptions) for divisional services or projects that is essential for setting up priorities with regards to IT, in liaison with Lead Country IT Manager and Business Administration team
- Initiate and execute intra departmental communication and improvement activities, to ensure maximum alignment of the IT with business priorities and facilitate demand capturing
- Communicate in business terms and assist GTS with translating business strategy into IT initiatives
- Develop trusting relationships with the LOBs, and internal GTS leads
- Leverage processes, templates, forums, and vehicles for communicating with the business
- The ability to work on your own initiatives/ be able to work to tight deadlines
3
Experience For IT Account Manager Senior Resume
- Fluent in written and spoken English. Chinese is an advantage
- Facilitate discussions between GTS and the LOBs on topics of interest, education sessions, and the GTS/LOB Account Management meetings
- Manage and monitor a portfolio view of initiatives, progress, issues
- Partner with Architecture, ITOC, Solution Delivery Groups, and Project Managers to provide support that is smooth, and seamless to the LOB
- Educate GTS on LOB strategy and the LOBs on the OAI-sys strategy
4
Experience For IT Account Manager Teliasonera Resume
- Educate the LOBs on operational procedures within GTS and the appropriate contacts for issues or questions that are outside of the Account Management domain
- Influence the LOBs to proactively plan for GTS support and reduce the reactive activities, and urgent requests
- Respond with appropriate urgency to requests
- Deliver value in the Account Management role across the LOB and GTS and drive up customer satisfaction
- Develop a deep knowledge of the business opportunities and challenges that can be addressed by the optimal use of innovative technology
- Keeps abreast of emerging digital and business trends and collaborates with franchise business partners to embed digital opportunities into business strategies through optimal data, tools and solution
- Partner with IT colleagues in both Customer Business Lines IT and IT Product Owners to elevate market needs and contribute to shape the future development of IT products
5
Experience For Galm IT Account Manager Resume
- Resource planning & sourcing. Need to work with solution team and application team if needed
- Build relationships with key external decision makers and third parties to create digital partner opportunities and improve ‘sensing’ abilities
- Identify opportunities and develop solutions to enhance existing capabilities
- Champion change management activities to achieve strategic digital plays and go-to-market success
- Educate peers and the organization at large about emerging trends and enterprise changes that underpin success in digitization in order to anticipate instead of reacting
- Manage key customer’s IT requirements through close interactions with the customers and counterparts in the other regions/countries
- Performance measurements & compilations (IT scorecard)
6
Experience For IT Account Manager Cards Resume
- Participation in quarterly business & major reviews with customers
- Identify common functionalities of different clients, different sites so as to lower development/implementation cost through synergy
- Act as interface between the customers and the IT teams in the region
- Work closely with solution or application team to deliver the IT solution
- Develop a pipeline summary by hiring manager with potential skills needed, timing, rates, duration, etc... store in a repository where Delivery teams have access
- Work with hiring manager on an upcoming/approved need to qualify the requirement to its full extent (might be in conjunction with the talent advisor)
- Coordinate the interview meeting requests ensuring acceptance and preparation of all parties
7
Experience For IT Account Manager Resume
- Set qualification call with Hiring Manager & Delivery Manager to provide complete transparency on the talent needed
- Coach Hiring Managers regarding their actions and accountability related to talent quality and cycle time coupled with effective interview techniques for each worker-type
- Attend interviews (virtually/in person) as needed to support Hiring Manager needs and/or to guide recruitment on next steps/recruiting strategy modifications
- Accountable to identify IT repetitive process or technical issues, to report them to the OBS IT and or CS&O management and to work on them with other OBS IT and CS&O entities in order to improve the situation - Proposing process improvement wherever it’s needed
- Accountable for 2nd level escalation support for IT related issues related to the BASF department. Working closely with Head of BASF and the core team to continuously improve the delivery of the possible IT services and solutions
8
Experience For Regional IT Account Manager Resume
- Evaluate reporting processes and/or tools and identify process and automation improvements
- Assumes clear end-to-end ownership, shows commitment and responsibility to deliver IT solutions as agreed by head of BASF and OBS IT management
- Proactive engagement with CS&O teams to drive continuous improvement
- Ensure that IT complains are managed and resolved in a timely manner, prepares periodic IT service reviews and proactively inform management and end-users in advance of any anticipated service interruptions
- Principles, methods and techniques for the effective management of projects
- Understanding of various commercial business processes including sales force effectiveness, compliance, multi-channel marketing, master data, contracting, and digital health solutions
- Inspire, motivate and drive results through
9
Experience For Business Engagement IT Account Manager Resume
- Hands-on expertise in one or more IT disciplines of Business Architecture, large program implementations and client- facing roles interfacing with senior stakeholders
- Knowledge of broad technology trends and ability to determine to applicability to problems at hand
- Strong professional consulting skills sets with a balance of strategic analysis skills and excellent communication, presentation and meeting facilitation skills
- Multi-functional work experience
- IT global work experience
10
Experience For IT Account Manager Senior Resume
- IT Development lifecycle experience
- PMP Certified (3 Years of Certification)
- Desired: ITIL Foundation
- IT account management
- 2nd world language
- Responsible for governance and reporting of status for all IT operations worsktream projects to stakeholders. Provides concise, transparent, explicit reporting and status on projects and ensures any risks and issues are properly defined and that ownerships have been defined and agreed for each one. Create and manage Service Improvement Plans when triggered
List of Typical Skills For an IT Account Manager Resume
1
Skills For Regional IT Account Manager Resume
- Strong documentation skills as it relates to business requirements and scope definition
- Strong communication skills to interface with partners, customer and Orange internal staff
- Excellent person to person communication skills are required, with a track record of relationship building and liaison with business functions
- Complete a comprehensive requirements assessment for talent, with sufficient knowledge to construct holistic, best-match technical and soft skills criteria
- Experience of demonstrated competence in customer facing roles
- Passion and proven experience working in a multicultural environment
- Proved skills/expertise in Business support and project management
- Two (2) years or more of experience in the automotive industry
- Two (2) years or more experience automotive industry
2
Skills For Business Engagement IT Account Manager Resume
- Assist the Delivery Manager in requirement prioritization when needed based on Hiring Manager Demand
- Experience working in an international telecoms/IT environment
- Operate and lead by example with high compliance and quality standards when evaluating digital opportunities
- Experience facilitating large groups sessions
- Excellent written and oral communication, with an ability to tailor the approach
3
Skills For IT Account Manager Senior Resume
- Professional experience
- Understanding of key IT delivery processes
- Working knowledge of Scaled Agile Framework
- Build specific hiring profiles for each hiring manager and store in a repository where Delivery teams have access
- Make revisions to hiring profiles, Hiring Manager preferences, interview styles, interview questions when appropriate to enhance delivery efforts
- Expert in the methods for the timely progress reporting of varying activities, tailored for executive visibility
- Form and lead high performing teams, ability to collaborate
- Information Technology engineering or architecture
- Multiple team/relationship building techniques
4
Skills For IT Account Manager Teliasonera Resume
- Knowledge of Ericsson and/or other key industry players with OSS, BSS, Consulting & System Integration and IT MS portfolio
- Succeed in a dynamic, rapidly changing, highly matrixed business environment
- Develop relationships with hiring managers, introduce self, and role within Randstad and the program (intro talent advisor if necessary)
- Complete check in with Hiring Manager at the end of Day 1
- Understand the systems the client uses and how they interface/interact with other systems in the organization
- Personal traits: Result oriented, open minded, responsive, perseverant, creative, have passion to win
5
Skills For Galm IT Account Manager Resume
- Well-rounded knowledge of automotive industry, in order to facilitate requirements, discussion and troubleshooting efforts between business owner, Ryder customer, and IT development teams, including facilitating discussions around supply chain process implementations and/or improvements for integrated solutions
- Well rounded knowledge of automotive industry to facilitate requirements discussion and troubleshooting efforts between business owner, Ryder customer, and IT development teams; including facilitating discussions around supply chain process implementations and/or improvements for integrated solutions
- Manage a budget through quotation, approval, and execution, including a solid understanding of SOP98 and the account principles relating to capitalization
- Working knowledge of project management methodology including the ability to build a project plan using Microsoft technologies, manage project objectives to ensure on-time delivery, and negotiate resource allocation and priorities
- Two (2) years or more experience technology & healthcare industry
- Telecom, Electronics and Healthcare Industry; intermediate level
- Transportation Management Technologies; intermediate level
6
Skills For IT Account Manager Cards Resume
- Well rounded knowledge of technology & healthcare industry to facilitate requirements discussion and troubleshooting efforts between business owner, Ryder customer, and IT development teams; including facilitating discussions around supply chain process implementations and/or improvements for integrated solutions
- Anticipate and understand future IT needs of affiliate/cluster business and translate overall business strategy into IT Affiliate Plan by leveraging the Global IT offering in order to deliver IT services demanded by the business
- Maintain active contact and communication with key business partners and provide advice and consulting to local affiliate/cluster management on business matters having IT implications, to achieve competitive advantage and facilitate business development
- Execute the plan by leading the deployment, localization and support of global/core business system solutions as well as the development and maintenance of local/regional IT solutions (that are not addressed by global portfolio) in order to meet local affiliate business needs following the global PMI standards and procedures
- Ensure that IT Services are delivered in an excellence way (timely, cost effective, secure, stable, reliable and user-friendly, both from IT and user perspective) and proper service management processes are in place to improve business efficiency
- Ensure alignment to all PMI policies and guidelines on security and compliance by owning the assessment and implementation of IPG requirements to minimize risks regarding confidentiality, integrity, and availability of information as (to be) processed, stored, retained in information systems
- Ensure IT expenditures, including capital expenditures are properly documented, budgeted and approved in line with local and PMI requirements, and regularly carry out budget controls and cost projections during the year to ensure availability of funds and avoid budget overspending
7
Skills For IT Account Manager Resume
- Plan and manage the delivery of consulting and other services by external and internal service providers to ensure delivered service levels meet the business needs. Select and manage contractual relationship with any locally sourced IT suppliers
- Lead and build a flexible, agile and creative IT organization that attracts, develops and retains the best talent to deliver IT projects required by PMI, currently and in the future
- Experience in a large multinational company including management experience (in IT or business) and IT applications and/or technology environment experience
- Effective conflict resolution; works well under pressure and can effectively and professionally handle tough issues
- Motivated team player with demonstrated interpersonal skills
- Desired: Project Management experience on medium to large sized projects with demonstrated knowledge of project management processes and methodologies
- Prioritize Features and Epic's that align with product roadmap and release goals
8
Skills For Regional IT Account Manager Resume
- Refine and revise priorities and backlog as necessary
- Recent experience (within the last 5 years) in crisis communication
- Three years IT account management experience
- Three years system design experience
- Three years technical customer support experience
- Experience in Account Manager position in software / IT professional services vendors
- A proven track record of success at the executive and corporation officer level
- Get internal agreement with key stakeholders, including developers, to ensure accuracy, completeness, and feasibility
9
Skills For Business Engagement IT Account Manager Resume
- Get business signoff on the understanding of the Feature
- Actively applying conflict resolution techniques in the work place
- Document business process against business requirements
- Articulate end-user value to the team to provide the appropriate motivations and context
- Regular executive level communications
- Information Technology business relationship management or similar role
- Advocate within your organization for external customers
- MSc or MBA in Economics, Business or similar
- Desired: Have participated in, or be familiar with, Agile (Scrum) project methodology and practices,
10
Skills For IT Account Manager Senior Resume
- Desired: Have participated in, or be familiar with, Agile (Scrum) project methodology and practices
- Qualify and close deals
- Sales abilities along with market knowledge and/or product/technical expertise
- Able to understand and resolve complex business problems
- Exhibits openness to other's views, a collaborative approach, and a sense of objectivity in difficult situations
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