IT Applications Specialist Resume Sample
Kristy Jerde
92129 Thompson Wall,
Los Angeles,
CA
+1 (555) 835 2270
Work Experience
IT Applications Specialist
11/2016
-
PRESENT
Detroit, MI
- Provide 2nd level support for specified applications including JWS Apex, and Libra
- Support and implement corporate standards, through training, setup and documentation
- Coordinate and work with other teams to complete necessary tasks (e.g. Service Center, Field Services, Infrastructure, vendors, OMG users, etc.)
- Identify chronic or systemic application errors, document through the ITSM tool, collaborate with the development team and work with the QA team to ensure a closed loop corrective action
- Lead creation of support and maintenance documentation of Standard Operating Procedures and processes in an effort to improve customer satisfaction / resolve times and empower Service Center first call resolution
- Actively participate in product roadmap and work request activities with designated product managers
- Provide timely status updates to key stakeholders and OMG IT Management
- Maintain team queues within ITSM tool
- Travel (overnight) as required based on business needs up to 25%
Senior IT Applications Specialist
04/2013
-
10/2016
New York, NY
- Valid driver’s license required
- Demonstrates strong oral/written communication and listening skills
- Understand customer needs and concerns and be able to customize services and products as appropriate
- Managing entire Life cycle of the applications/infrastructure and ensure that right infrastructure is in place to meet the demands of the business
- Interface with the global teams wherever required and ensure that business demands are always met
- Enable the business by using best practices, use tools, techniques, methodologies like Lean, Agile and save costs and efforts to both IT and business
- Attending to SAP application support incidents & service requests
- Understanding and identifying application issues
Princ IT Applications Specialist
05/2010
-
03/2013
San Francisco, CA
- Monitoring interfaces and EDI
- Assisting in User Acceptance Tests during various implementation initiatives for the region
- Working closely with remote 2nd & 3rd line support teams till the issue is resolved
- Proactively following up with timely updates to the impacted user(s)
- Tech Savvy - Anticipating and adopting innovations in business building and supporting digital and technology applications
- Resourcefulness - Securing and deploying resources effectively and efficiently
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
- Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
- Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Education
American Sentinel University
2005 - 2009
Bachelor's Degree in Computer Science
Professional Skills
- Strong English language in written and verbal communication skills
- Experience working in a regulated environment with associated software validation requirements
- Superior attention to detail, problem-solving and organizational skills
- Understands the organizational complexities and has interpersonal skills to deal with issues and initiatives
- Experience performing testing activities for various platforms ERP, SFDC, Renewals, Quoting, Marketing, Licensing and other applications
- Experience in planning, coordinating, executing and evaluating projects/programs
- Experience writing/Debugging/testing/deploying Apex classes, triggers and Visual Force pages, SOQL
How to write IT Applications Specialist Resume
IT Applications Specialist role is responsible for organizational, training, integration, database, procurement, security, java, reporting, manufacturing, design.
To write great resume for it applications specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Applications Specialist Resume
The section contact information is important in your it applications specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Applications Specialist Resume
The section work experience is an essential part of your it applications specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it applications specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it applications specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Applications Specialist resume experience can include:
- Total of 3-5 years’ of solid experience in Oracle Applications
- Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
- Experience in Software Quality Assurance or Software Development field
- Develop a strong relationship with internal customers to engage on new initiatives that contribute to make the company more efficient and competitive
- Building and implementing custom UI designs for SharePoint with HTML, JavaScript, JQuery
- Designing SharePoint solutions, UX, Chart web part and record storage
Education on an IT Applications Specialist Resume
Make sure to make education a priority on your it applications specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it applications specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Applications Specialist Resume
When listing skills on your it applications specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it applications specialist skills:
- Good team player and can upskill teams SFDC knowledge and hands on expertise
- Experience in IT, Business, or Engineering
- Experience in dealing with applications (particularly ones to be supported or similar) like SAP
- Has experience in problem solving issues
- Experience in SFDC Apex Classes and force.com, exposure to lightening
- Experience in SFDC Administration functions such as defining WFs, Approval Processes, and Email Templates etc
List of Typical Experience For an IT Applications Specialist Resume
1
Experience For Senior IT Applications Specialist Resume
- Total of 3-6 Years’ of solid experience in Oracle Applications
- Total of 6-10 Years’ of solid experience in Oracle Applications
- Strong in TIBCO Technologies (Business works and Other TIBCO suite of products) with basic knowledge of JAVA / J2EE
- Building forms with SharePoint Designer and InfoPath and SharePoint application pages
- Implementing document and record center repositories
- Documenting solutions with Microsoft Office and Office 365
2
Experience For IT Applications Specialist Senior Resume
- Performing your job for the customer across multiple time zones
- Develop end user training schedule and execute it, support training team in designing training material for all the applications
- In-depth expertise in developing SharePoint designer workflows
- Ensures that new systems and/or applications adhere to existing data management practices, policies, and procedures
- Participates in complex technical data warehouse discussions on modeling, integration and overall technology solutions and design
- Provide support and operations of existing applications
- Support to articulate high performance applications organization that can deliver according to the business needs
- Ensure server instances and databases are performing promptly and efficiently
- Audit data retrievals and queries for tuning and optimization opportunities
3
Experience For Princ IT Applications Specialist Resume
- Provide information system solutions to manufacturing problems
- Independent assignments and/or project participation such as upgrading Oracle Applications from R12.1 to R12.2
- Monitor vendor sites on regular basis and stay updated with new trends in the industry by attending trainings
- Identify issues in tracking system and evaluate them
- Work with Application Vendors on level 4 type troubleshooting
- Assist with the maintenance, installation, upgrades and testing of software for the users
- Work closely with cross functional teams in IT including Cyber security, DBA, Server Engineers, ERP team on projects and support
4
Experience For Prin IT Applications Specialist Resume
- Follow SOX compliance procedures for financial impacting application and integrations with the ERP. Adhere to Applications department SOP and processes
- Devleop and enhance applications on Force.com and AEM platform.
- Performs with a moderate level of supervision from IT manager to strategically plan, schedule and support major areas of the business information systems, accepting responsibility for portions of the project’s success. This includes both third party and in-house developed applications
- Document success criteria in line with Product Owner’s business objectives and manage their expectations
- Experience in Oracle Applications on 11i and/or R12 on modules covering Order-to-Cash or Procure-to-Pay with emphasis on Order Management and Advanced Pricing
- Develops, designs, and modifies technical specifications
- Understand few subject areas like OM, Install base, pricing & discounting, Customer data (Oracle TCA- CDH), MDM, renewals to support relevant operational reporting and data analysis
5
Experience For Associate IT Applications Specialist Resume
- Understand quarter end support, capable to generating audit or operational reports on demand basis
- Analyzes system performance and optimizes programs accordingly, Provides configuration, tuning, and upgrades to systems as needed
- Develops and administers the system configuration and development plan
- Participates in the architectural design, development, deployment, and technical quality of large enterprise solutions that span multiple technologies and disciplines
- Deep understand of databases, data warehouse, BI, Oracle Business Analytics Warehouse (OBAW), OBIEE
- Work with vendors through the usage of software factories to deliver projects properly
- Lead the deployment and deployment of NORIS applications
6
Experience For Irc-senior IT Applications Specialist Resume
- Launch Global NORIS applications in the BU
- Liaison between site NORIS Leads and Global NORIS team, to ensure all NORIS issues are resolved in a timely and efficient manner
- Ensure global NORIS practices are followed in the BU
- Champion the Part Traceability NORIS aspects for the BU
- Maintain all development or database servers and machines
- Manage database and application security
- Satisfy all development requests
- Satisfy all database development requests
- Design, Install, upgrade, administer, monitor, patch, and clone Oracle eBusiness R12 and related Oracle 11gR2/12c databases in RAC and non-RAC environments
7
Experience For IT Applications Specialist Resume
- Integrate Oracle eBusiness application with other boundary systems like OID/OIM/OAM, RevPro, Sabrix, OBIEE, GRC, GTrM, Hyperion
- Assisting with the operation of BI Applications support function and user support, handling escalating issues, answering calls, entering tickets and resolving various technical issues if required
- Analyze BI application design, implement them and build activities
- Ensure stability, integration and integrity of production BI systems
- Work closely with ERP team and DBA to plan, design and troubleshoot integrations, data warehouse updates and modifications for end to end data points and feeds
- Coordinate with operational support personnel and system administrator for application upgrades and patches
8
Experience For Senior IT Applications Specialist Resume
- Coordinate and provide assistance for interface maintenance and support
- Take part as a project team member for project related work assigned by PMO
- Record and facilitate future state design activities as well as current state assessments in order to support assigned projects
- Stay regularly in loop with the business stakeholders, end-users, system managers regarding projects, application issues and provide resolutions to troubleshooting issues
- Create technical support documentation and keep it updated
- Develop scripts as well as test plans and maintain them
- Coordinate with hardware and software upgrades and execute them
9
Experience For IT Applications Specialist Senior Resume
- Formulate objectives along with the system scope to modify or develop complex designs of the system
- Troubleshoot and assist with various web and enterprise applications and resolve various server and application issues
- Experience with supporting and BI applications including Microsoft BI Stack (Power BI Cloud, SSRS, SSAS, SSIS), Jet Reports, Excel based BI reports and interfaces
- Proficiency and good knowledge of scripting and coding in .NET languages (VB, C#), Java, HTML, XML
- Experience with specific technologies: SharePoint, NAV, SQL, IIS
- Support enterprise BI reporting applications in the financial and Manufacturing industry, including data points, data flows/stream from ERP systems to Data Warehouse
10
Experience For Princ IT Applications Specialist Resume
- Strong customer service/phone skills
- Strong organizational skills and ability to support multiple applications
- Understanding of Finance/Accounting concepts
- Designing custom permissions
- Knowledge of using software deployment systems to install BI applications and packages is required
- Hands-on Design, Development and implementation of ORACLE sales cloud Application/PRM modules
- Software factory management
- Date Posted: 8/20/2017
List of Typical Skills For an IT Applications Specialist Resume
1
Skills For Senior IT Applications Specialist Resume
- Experience in converting business requirements to technical solution
- Work experience or certifications in TSQL coding and SQL Server Administration
- Total of 5 - 8 years’ experience in Oracle Applications
- Total of 3 - 5 years’ experience in Oracle & Java Applications
- Strong technical knowledge in core Java and Java server side technologies
2
Skills For IT Applications Specialist Senior Resume
- Experience in other middleware technologies such as Apache, Tomcat, JBOSS, Mulesoft etc. is an added advantage
- Total of 3- 5 years’ experience in Java Technologies
- Strong technical knowledge middleware concepts
- Strong technical knowledge in Middleware / Integration Concepts
- Experience in other middleware technologies such as Apache, Tomcat, JBOSS, Mulesoft etc. is an added advantage but not mandatory
- Total of 3- 5 years’ experience in Java /J2EE Technologies
3
Skills For Princ IT Applications Specialist Resume
- Necessary: Experience with middleware platforms such as TIBCO, Mulesoft or Oracle Fusion Middleware
- Has a solid foundation of key IT practices and teachings
- Work experience or certifications in web application development
- Experience in design/manage/administer Oracle Applications R12 – 24 x7 environments
- Experience in design/manage/administer Oracle 11g/12c databases on RAC and non-RAC – 24 x7 environments
- Experience with Oracle Golden Gate or any other real time replication technology
- Experience with hands on configuration of Apttus CLM and or FF PSA
4
Skills For Prin IT Applications Specialist Resume
- Implementing and managing various complex sales, marketing, legal and services business processes within multiple Org
- Implementing solutions and communicating findings to employees, management, and stakeholders
- Proficient with application administrator including establishing/maintaining system policies, LDAP users accounts, and supporting/troubleshooting system issues
- Controls system configuration and development process by establishing standards, measuring work in process, interpreting results, and taking corrective action
- Proficient with writing VB Script, SQL queries, and Excel Macros
5
Skills For Associate IT Applications Specialist Resume
- Attention to detail while keeping long-term objectives in mind
- With POS applications including Command series, Libra, JWS Apex, ATS/MCS or a subset thereof
- Knowledge of Windows 7 and above, Office 2013 Suite, and general PC Networking
- Knowledge of SalesForce security model - roles, profiles, sharing rules
- Drive Web Conferences and demonstrations and training/enablement meetings
- SharePoint branding components& Sharepoint Designer
- Standard features (i.e. search/indexing, content management, and Shared Service Providers (SSPs))
- Participate in cross-functional teams that address strategic business issues involving CRM and service operations
6
Skills For Irc-senior IT Applications Specialist Resume
- Coordinates the design and analysis of the implementation of new systems and the modifications of existing systems
- Initiates and implements new programming techniques, methods, procedures, approaches, and standards
- Proficient with MS Office and database applications
- “Can-do” attitude, ability to work in a fast-paced, service-oriented laboratory environment
- Experience in Oracle ERP Application release 11i/R12, Prefarably having good Techno Functional knowledge in at least any two of the modules like Procurement & Payables
- Total of 5- 7 years’ experience in TIBCO Business Works, TIBCO Enterprise Messaging Service and other TIBCO suite of products
- Necessary: CM frameworks such as Jenkins, Bamboo, Electric Commander etc
- Flexible to work in 24 7 Support
7
Skills For IT Applications Specialist Resume
- Applications Developer
- Management/Leader of Applications Area
- Applications Project Management
- SQL Server Application Development & DBA
- Agile Methodologies for SW Development
- Customize Standard SalesForce Objects
- Create and manage SalesForce custom objects and Fields
- Nice to have Sales/Support business process knowledge
- SharePoint object model and web service interfaces
8
Skills For Senior IT Applications Specialist Resume
- Web parts and web part connections
- Enterprise features (i.e. Forms Server, Excel Calculation Services, and Business Data Catalog (BDC))
- MySQL/Mongo/Cassandra/BigData/Hadoop Database Administration knowledge/hands-on is an additional advantage
- Experience functioning as a FF PSA consultant or/and CLM administrator/developer for Enterprise edition or higher (preferably at large, multi-dimensional organization)
- Hands-on Design, Development and implementation of FF PSA and/or CLM
- Overall 1-3 years of experience in Production support/Application support. Has experience with Incident management system like Service now and able to triage the issues
- Experience functioning as an Oracle sales cloud administrator/developer for Enterprise edition or higher (preferably at large, multi-dimensional organization)
- Solid business analysis skill
9
Skills For IT Applications Specialist Senior Resume
- Proficient with oral communication skill & writing skill
- Experience with technical implementations of CRM projects
- Experience with ORACLE DB and SQL is essential
- Building relationship with business team and delivering project artifacts on time with desired quality
- Hands-on Design, Development and implementation of ORACLE sales cloud Application
- Proven ability to independently perform development, testing, implementation, documentation and updating as it relates to the Oracle Sales Cloud software and system administration
- Manage Oracle Sales Cloud CRM application. Responsible for maintaining the functional areas of Opportunity management, Integrate with Quoting(CPQ cloud), Quote to Order, Order to cash and Contract management(Apttus) apps
- Implement new enhancements including creation of custom objects, workflows, email alerts and templates
- Develop and maintain OSC page layout pages and integration to other third party solutions like BMI or any Legal/Compliance (Apttus) tool
10
Skills For Princ IT Applications Specialist Resume
- Build and present customized demonstrations for Sales cloud and related product offerings
- Maintain multiple user roles, security, profiles, workflow rules, etc
- Identify Oracle Sales Cloud usage problems and craft technical / communication plans to IT/business teams
- Develop and maintain OSC page layout pages and integration to other third party solutions like BMI or any Legal/Compliance (Apttus) tools
- Experience functioning as an Oracle sales cloud administrator/developer for Enterprise edition or higher (preferably at large, multi-dimensional organization)
- BI Reporting Applications sustainment and support
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