IT Process Analyst Resume Sample
Ryan Abshire
87517 Brock Mountains,
San Francisco,
CA
+1 (555) 626 4284
Work Experience
Senior IT Process Analyst
01/2017
-
PRESENT
Los Angeles, CA
- Has strong understanding of ITIL Service Management Processes and is able to both support mature processes and facilitate operational adoption of each process
- Positively promote use of IT Service Management within the organization
- Participate in process improvement meetings/workshops, acting as a documentarian, co-facilitator, facilitator, or subject matter expert
- Monitor and drive the effectiveness of the processes by ensuring that they operate in accordance with the business needs of the customer
- Establishes CSFs, KPIs, and metrics to measure the effectiveness of all IT Service
- Prepare and provide analysis of reports as needed, prescribed, and/or requested
- Report any issues, concerns and modifications required within the IT Service
- Provide ongoing training on IT Service Management policies, processes and procedures
IT Process Analyst
05/2012
-
10/2016
Philadelphia, PA
- Provide ongoing training to IT Team Members on the effective use of the Service
- Excellent communications skills, ability to build good relationships, organized and efficient
- Strong analytical thinking, problem-solving, great focus on accuracy and attention to detail, and good judgment in developing code to address business requirements
- Experience working on Windows Applications or Windows Services using .NET
- Ensure that documents comply with department and Visa’s standards for presentation, format and content as stated in Visa’s style guide
- Experience in IT Operations in a technical SME role
- Experience in IT process management/re-engineering initiatives
- Comprehensive benefits (medical, dental, vision, life) and a 401k plan
- Flexible shifts, casual dress, and great corporate culture
IT Process Analyst for Change Management
08/2007
-
12/2011
Detroit, MI
- On-site clinical care and fitness center
- Performs analysis to understand the process owner's vision and intent
- Good understanding of the organization’s goals and objectives
- Performs analysis to understand the process owner’s vision and intent
- Governance- Ensuring the process stays in alignment with business direction and objectives
- Operational control- Measuring and analyzing key performance indicators and metrics to ensure the process is operating properly
- Continuous improvement- Regular, iterative, improvement of process effectiveness
- Lead meetings to discuss, evaluate, approve and allocate a priority to all proposed process requests
- Implement documentation of policies, procedures, and standards for P&Q process and service delivery ensuring that customer needs and requirements are met
Education
Strayer University - Chesapeake Campus
2003 - 2007
Bachelor's Degree in Information Technology
Professional Skills
- Proven project management skills and strong understanding of financial controls and system validation (reconcilement) methods
- Need to have exceptional organization skills, communication skills and strong attention to detail
- Demonstrated experience in client service, communication, technical writing, and problem solving skills
- Project management skills and experience of at least 2 years
- Experience with experience BASIC (Boeing Application Security Information Center)
- Good listening, interpersonal, written and oral communication skills
- High-level of coordination, interpersonal skills and analytical thinking to solve problems
How to write IT Process Analyst Resume
IT Process Analyst role is responsible for database, software, financial, travel, research, design, reporting, architecture, telecommunications, security.
To write great resume for it process analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Process Analyst Resume
The section contact information is important in your it process analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Process Analyst Resume
The section work experience is an essential part of your it process analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it process analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it process analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Process Analyst resume experience can include:
- Good people skills – ability to command respect and influence others in a professional manner
- Apply best-in-class methodologies and tools to improve processes and yield results efficiently and effectively
- Project management skills and the ability to multitask in a cross-functional environment
- Advanced database skills (Access, SQL, Oracle)
- Prior process improvement experience required
- Extensive experience defining, improving and documenting business processes
Education on an IT Process Analyst Resume
Make sure to make education a priority on your it process analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it process analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Process Analyst Resume
When listing skills on your it process analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it process analyst skills:
- Good interpersonal skills and ability to work in a team environment to achieve common goals
- Proven work experience in a large scale complex IT environment rolling out project delivery framework and software development methodologies
- Perform validation of implemented changes to improved process for more effective work streams
- Prior leadership experience required
- Effectively communicate changes to the process and governance structure
- Effectively communicate technical information in both written and verbal forms to both technical and non-technical associates
List of Typical Experience For an IT Process Analyst Resume
1
Experience For Senior IT Process Analyst Resume
- Experience using various business process improvement methodologies
- Explore effective and efficient ways to delivery projects under uncertainty and ambiguity, in a fast changing environment
- Good knowledge about project management methodologies
- Support access validation assessments
- Basic understanding of bank accounting (BS,IS) required
- Ensure high level of quality and provision of reporting towards the organisation
- Establish KPI framework and reporting
- Ensure that business stakeholders received the appropriate level of system and process training
2
Experience For Cmdb-it Process Analyst Resume
- A broad understanding of critical business processes (order to cash, procure to pay, etc) across finance, operations and commercial
- Develop customized reports, forms, support documents, and training manuals in order to meet the needs of IT Managers and their customers
- Have a successful record of leading complex projects that involve multiple teams and functions is required
- Incorporate key vendors/partners into existing processes
- Familiarization with industry best practice process benchmark in comparison with existing processes to drive Improvement
- Knowledge of IT systems control and ITIL framework
- General knowledge of IT subject areas such as network, compute, storage, applications, and cloud services
- Manage IT policies and chair process boards
3
Experience For IT Process Analyst, Lead Resume
- Support requests for process in the execution of IT audit
- SME for ITIL processes such as Incident, Problem, Knowledge Request Fulfillment, Event, Release, Change, etc. as well as project resource with a focus on ITSM Processes
- Evaluate and document IT risk, controls, processes and issues based on Corporate and IT audit guidelines and best practices
- Manage internal, external and security audits for the IT environment
- Provide support for IT security initiatives and audits
- Document IT standards, processes and procedures
- Facilitate on-site client due diligence reviews with the client relationship manager
4
Experience For IT Process Analyst, Senior Resume
- Track and manage IT audit and vendor assessment issues through resolution
- Document, manage and report on IT incidents
- Information Technology and Security organization
- Enterprise departments such as Compliance, BCP, Operations, Finance, Legal, etc
- Defines and streamlines divisional level processes, procedures, and templates as needed to support the organization process maturity goals and to ensure effective and efficient methods in accordance with best practices
- Performs a variety of tasks to improve on the existing operating processes, methodologies and standards and coach and mentor team members as needed to improve the overall organizational delivery
- Provides business reporting and analytical support, particularly pertaining to departmental governance and performance, utilizing various data sources and analytical tools. Performs analysis and provides reporting views with improvement recommendations
5
Experience For IT Process Analyst for Change Management Resume
- Coordinates and facilitates board and committee meetings, including scheduling agendas, and various briefings. Tracks and manages all governance-related action items assigned
- Guides team members through the established operating process and escalate non-conformance as needed
- Writes documentation and training modules on procedures, and frequently asked questions
- Performs system administration and maintenance as needed in support of departmental activities
- Provide "help desk" support to internal users with system questions. Recommends solutions in response to customer questions
- Analyzes incidents related to the system/application to identify problem area(s). Works closely with the application vendor's product support team to identify and implement solutions
- Perform audits to ensure compliance with divisional processes, procedures and standards and provide coaching and mentoring of team members as needed
- Designs, develops, tests, and maintains various reports using SQL driven application table portlets and Business Objects
- Identifies risks and participates in continuous process improvements within the division
6
Experience For IT Process Analyst Resume
- Coordinates the maintenance of all tools used to administer the processes as needed to ensure system currency
- Drive activities to mitigate process audit findings related to operational processes
- Support the collection of process requirements and act as single point of contact to functional teams for seamless implementation in standard toolset
- Responsible for reference document compilation
- Support provision of process framework for cloud
- Guard and increase compliance governance of the processes an operational level
7
Experience For Senior IT Process Analyst Resume
- Drive and formulate requirements on Incident and Problem Management Process for technical implementation in the ITSM tool
- Responsible for process audit & remediation
- Develop education and trainings
- Define and monitor service level agreements
- Sustain and increase compliance governance of Asset & Configuration Management on an operational level
- Supervise and drive activities related to Asset & Configuration Management (continuous improvement)
- Ensure high level of control mechanisms
- Perform RCA/RCCA investigations on IT incidents
- Perform daily reviews with team of new Major Incidents and status RCAs in work
8
Experience For Cmdb-it Process Analyst Resume
- Contribute to collaborating efforts between Production Operations, Enterprise Problem Management, and Business and Supply Chain System’s teams to support a cross-organizational effort to reduce major incidents utilizing common, standard, and best practices
- Contribute to continual service improvement efforts
- Lead investigations of production incidents that impact Product Systems’ owned applications
- Leverage Apollo discipline to objectively identify root cause(s) and solution(s)
- Utilize established team process to capture results of investigations and provide a formal report out
- Work with various IT teams to implement identified solutions
- Support identification of problem trends to proactively prevent future incidents
9
Experience For IT Process Analyst, Lead Resume
- Define and manage IT processes to deliver IT services in an efficient manner
- Communicate with process representatives in 60+ countries to clarify and improve operations world-wide
- Design creative solutions to optimize processes
- Help us to define the next generation tools and services to manage our complex environment
- Able to travel up to 15%
- Select, evaluate, and prioritize key process improvement initiatives, jointly with senior leadership, to drive outcomes that align with the organization’s strategic goals
- Research possible solutions to existing problems, identify or conceptualize process/system improvements, evaluate the business cases, validate results with process owners
- Works collaboratively on process improvement initiatives and projects across IT, to identify and deliver efficiencies and benefits to the organization
- Develop actionable plans and leads the implementation of process improvement opportunities that drive customer satisfaction and/or reduced delivery/operating costs
10
Experience For IT Process Analyst, Senior Resume
- Leads the roll out of agile, scrum, iterative and other software development methodologies
- Supports the enhancement of the IT PMO’s project management methodology
- Utilize change management techniques to ensure the improvements are successfully implemented and sustained
- Leverage BPM, Lean Six Sigma and Project Management principles, methodologies, practices and tools to develop a robust Process Improvement and Project Delivery frameworks
- Leads facilitation of team sessions; identifies process improvement opportunities and best practices
- Contribute to the development/enhancement of processes, methodologies, best practices and standards
- Work collaboratively with Go-To-Market (GTM) and Network business partners to leverage best practices, align and streamline end-to-end business processes
- Act as change agent for process improvements and support the adoption of best practices
List of Typical Skills For an IT Process Analyst Resume
1
Skills For Senior IT Process Analyst Resume
- Assist in the design and implementation of automated system processing, validating and reporting activities
- Experience as a leader in facilitating resolution and problem solving
- Strong understanding of IT processes and internal control frameworks and audit guidelines (CobIT, ISO, COSO, SOC, etc.)
- Demonstrated understanding of general business processes
- Actively participate on a steering committee to review, approve, and prioritize suggested changes for each of these ITSM processes
- Build and maintain good working relationships with all IT and business contacts
- Experience with IT Governance, Projects Execution and IT Planning
- Experience in IT Audit supporting role
2
Skills For Cmdb-it Process Analyst Resume
- Experience with large data analysis using Excel and SQL required
- Professional working attitude with strong sense for responsibility
- Experience conducting a Root Cause Corrective Action (RCCA) or Root Cause Analysis (RCA) associated with a complex technical issue
- Experience with IT General Computing Security Standards
- Experience with IT Business Continuity and Disaster Recovery Planning
- Experience working within a geographically dispersed team
- Experience with the one or more of the following
- Strong analysis and reporting expertise
3
Skills For IT Process Analyst, Lead Resume
- Solid understanding of Service Management concepts and ITIL processes is required
- Experience working with all levels of IT Management
- Experience of Service Levels and Service Reporting desirable
- ITIL/ITSM training or equivalent work experience in a similar field
- Solid understanding of BPM and Lean Six Sigma body of knowledge, methodology, tools and techniques
- Experience with external auditors
- Experience with design of SOX controls
- Proven ability to leverage technology to improve and automate business tasks
- ITIL Industry best practices and experience
4
Skills For IT Process Analyst, Senior Resume
- Experience in adequate process design and documentation
- Experience with with system architecture
- Experience with the application of IT Infrastructure Library (ITIL) processes
- Experience in database management and knowledge about database structure
- A combination of education and work experience specifically in the operational and process areas of IT
- Strong team player able to work independently
5
Skills For IT Process Analyst for Change Management Resume
- Typically has 1 to 3 years of IT and business/industry work experience,
- ITSM process management experience
- Experience in process development/ improvement
- General Experience with the implementation and support a broad range of
- Proven communication, documentation, and presentation ability
6
Skills For IT Process Analyst Resume
- Some familiarity and/or experience with ITIL or ISO2000
- Coordinates, collects, reviews, and validates information from a variety of sources and in various formats, and prepares briefing packages
- Develops processes, procedures, and protocols for the department to ensure effective and efficient methods of providing support
- Conducts timely surveys to gauge effectiveness of delivery of technology solutions
- ITIL Industry best practices and experience of at least 3 years
7
Skills For Senior IT Process Analyst Resume
- Extensive experience with Excel, Visio, PowerPoint, and Word
- SOX certification experience
- Proactively develop and manage strong and collaborative relationships across the organization
- Understanding/interpreting of regulations and audit findings
- Creating test cases and plans to test and implement new or changed functions
- Being able to drive process requirements into tool development
- Ensuring the process stays in alignment with business direction and objectives
8
Skills For Cmdb-it Process Analyst Resume
- Identify training needs, develop training and deliver training
- Proficient at evaluating and documenting control processes
- Leadership in IT operations, leading multiple-discipline teams in resolving critical large-scale outages
- Develop and implement logging and monitoring criteria for new interfaces and systems
- Manage client due diligence requests by completing request for proposals, security questionnaires and addressing client vendor assessment inquiries
9
Skills For IT Process Analyst, Lead Resume
- Coordinate quantity planning to support financial controlling activities for computer products world-wide
- Fosters a partnership approach to working with project teams and stakeholders, ensuring respect and open communication
- Promote best practices in data analysis and financial reporting
- Designs and maintains contract level reporting
- Maintain a governance structure for ITSM and process improvement across the IT organization using the ITIL framework
- Provide input into the development of key performance indicators and process reporting
10
Skills For IT Process Analyst, Senior Resume
- Envision work process improvement activities utilizing Lean+ techniques
- Knowledgeable in service processes, banking services, and technology
- Able to document improvements on the fly by asking the right questions in an objective way and can capture the spirit of the discussions
- Keep control of own emotions and stay calm under pressure and in challenging situations
- Review and document current processes and procedures, identifying areas for improvement and provide recommendations to the appropriate groups
- Implement documentation of policies, procedures, and standards for ITSM process and service delivery ensuring that customer needs and requirements are met
- Maintain IT Disaster recovery plans and complete DR testing
- Track implementation of long term solutions via internal MET tracking tool
- Represent the Bosch user community in a global hardware steering team
List of Typical Responsibilities For an IT Process Analyst Resume
1
Responsibilities For Senior IT Process Analyst Resume
- Production of daily, weekly, and monthly reports, detailing performance levels against Service Targets, KPI’s and any other appropriate metrics
- Expert in Agile, Scrum, XP, Iterative, Waterfall and other software development methodologies
- Applicable work experience in leading and implementing process improvement initiatives and developing software development methodologies in service organizations
- Lean Six Sigma Green Belt required
- Work closely with the business and IT to identify inefficiencies, improvement opportunities, and design new streamlined and standardized processes that leverage the new technology
- Understand, quantify and develop a plan to address process and organizational changes introduced by new or changes to systems and processes
- Challenge and brainstorm with all levels of the IT organization to continuously evaluate their team’s procedures and processes to eliminate inefficiencies
2
Responsibilities For Cmdb-it Process Analyst Resume
- Team player who can build strong relationships within the IT organization
- Knowledge of commonly used concepts, practices and procedures of Service Now, or other similar ITSM tool
- Certified Business Analyst (CBA)
- Be a self-starter who’s able to work with minimal supervision
- Support and manage the creation of operational and technology processes and controls to assist with SOX compliance
3
Responsibilities For IT Process Analyst, Lead Resume
- Advanced spreadsheet skills (Excel formula development, pivot tables, macro development, familiarity with text, look-up and reference, data and financial functions)
- Understand the ITIL eco-map
- Align and/or translate processes into actionable operations
- Information Technology Infrastructure Library (ITIL) Operations (especially Problem and Incident Management)
- Solid understanding of IT processes and standards with the ability to translate them into process workflows, while accounting for and understanding all downstream impacts
4
Responsibilities For IT Process Analyst, Senior Resume
- Demonstrated ability to diagnose process issues/constraints and recommend process solutions
- Apply statistical and other research methods into systems issues and products required
- Ensure complete change/configuration records within the ITSM toolsuite
- Ensure compliance with the documented processes and proper completion of
- Provide constructive feedback and offer solutions
- Be flexible, show initiative and respond quickly when situations change
- Listen when ideas are challenged, seek to understand the nature of the criticism and respond constructively
5
Responsibilities For IT Process Analyst for Change Management Resume
- SME for ITIL processes such as Incident, Problem, Knowledge Request Fulfillment, Asset and Configuration, etc. as well as project resource with a focus on ITSM Processes
- Identify process impact based on tool modifications and interface with key stakeholders of ITSM processes
- Contribute to the usage of PEx Tools and organizational feedback to drive continual improvement
- Analysis of process performance results and development of proposed action plan
- Intermediate knowledge of Microsoft Word and Excel required
6
Responsibilities For IT Process Analyst Resume
- Verify application security index ratings
- Ensure completeness and accuracy of application access control plans
- Support application vulnerability assessments
- Verify application IT preparedness & business continuity ratings
- Ensure completeness and accuracy of application disaster recovery plans
- Coordinate efforts of other service management team members and all of the teams that execute these processes to ensure the process is fully documented and being executed within the ITIL framework
- Support a schedule of review and audit of each of these processes to ensure compliance and implement opportunities for continuous improvements
7
Responsibilities For Senior IT Process Analyst Resume
- Produce and distribute relevant reports and dashboards
- Provide input into the annual budget process
- Analyze all procedures, processes, and team oriented tasks to reduce redundancy, build efficiency, and ultimately increase productivity of IT staff
- Experience with applications such as MS Project, PowerPoint, Word, Excel, (Microsoft full suite) and PlanView or similar corporate level project management tools
- Experience with Business Objects Report Designer
- Knowledge of project management tools, methods and best practices such as those defined by the Project Management Body of Knowledge (PMBOK)
8
Responsibilities For Cmdb-it Process Analyst Resume
- User level knowledge of SQL databases
- The ability to successfully manage the administration of one or more systems and/or applications
- Efficiently document functional and non-functional business requirements
- Be able to read and write technical requirement documents for communication to technical team partners to outline specifications to meet business needs
- Ensures adequate controls, issues logs, and documentation is maintained for supported applications
- Acts as subject matter expert for operational data for Financial MIS system
9
Responsibilities For IT Process Analyst, Lead Resume
- Assists end users with report and query development and maintenance account level data pulls
- Communicate complex IT processes in straight-forward manner to different audiences
- Work with other Envestnet departments toward common goals and objectives
- Correlate industry standards to IT processes as implemented at Envestnet
- Client vendor auditors
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