Process Improvement Analyst Resume Sample
Everardo Walsh
224 Theresa Lake,
Chicago,
IL
+1 (555) 720 8296
Work Experience
Senior Process Improvement Analyst
10/2016
-
PRESENT
San Francisco, CA
- Graduate of BB&T’s Leadership Development Program
- Analyze issues pertaining to project’s intent, deliverables, and leadership
- Responsible for the development of life cycle and business processes that conform to the program’s governing process areas
- MS Visio, Office and Project Planning Experience- Experience with CMMI and process improvement
- Project Management and Monitoring -
- Lean and/or Six Sigma
- Audit and/or Quality
- Technology and/or Robotics Process Automation (RPA)
- Develop, maintain and revise project plans for small cross-functional projects. Keep projects and project participants on task. Track progress against project goals and update key stakeholders on progress of project goals
Process Improvement Analyst
04/2009
-
04/2016
Phoenix, AZ
- Assist in Pharma Audit Prep
- Nonclinical investigation of internal/external audit findings
- Manage ADE/ADR databases
- Manage internal pharmacy practice pharma audit database
- Experience in a process improvement role required
- Demonstrated analytical ability with understanding of basic statistics and experience with Minitab
- Provide detailed analysis of functional effectiveness and efficiency, helping to drive operational effectiveness and financial reporting needs / activities across all products / functional / regional audit teams in multiple locations
- Extensive coordination with colleagues in multiple locations, starting with the requirements definition, implementation and then testing until the final deployment of deliverables
- Assure Operational readiness for each of the multiple stages of the projects through the coordination of deliverables and releases with all involved teams and functions (i.e. Different Technology teams, Operations, Production Support)
Process Improvement Analyst, Junior
11/2003
-
01/2009
Detroit, MI
- Collaborate with cross-functional teams to overcome barriers to achieving project goals
- Build new processes, tools, and reports using advanced Excel functions, Excel VBA, and Oracle SQL
- Build capability of the Allocation department by developing solutions in Excel and utilizing Access for data management
- Transition new tools, reports, processes to the Systems Administration team for ongoing execution and maintenance
- Partner with Operations Leaders to develop, facilitate and manage REMS mandated training
- Manage REMS electronic database
- Monitor REMS required certification/registration
Education
University of Phoenix - St. Paul Learning Center
1999 - 2003
Bachelor's Degree in Business
Professional Skills
- Excellent communication skills – verbal, written , training, and excellent presentation skills
- Strong written and oral communication skills with influence capability, excellent presentation and facilitation skills
- Excellent written and verbal skills with proven ability to effectively present to all levels
- Excellent communication and facilitation skills and strong leadership capability. Demonstrated ability to manage and lead teams on LSS engagements
- Demonstrate the ability to adjust to shifting priorities, demands, and timelines through superior multi-tasking and time management skills
- Skills in the use of documentation, planning and presentation software tools e.g. Advanced MS Office, Sharepoint, Visio skills
- Basic project management skills.Experience introducing new techniques. (i.e. change agent) strongly desired
How to write Process Improvement Analyst Resume
Process Improvement Analyst role is responsible for business, analytical, presentation, advanced, interpersonal, microsoft, organization, software, training, analysis.
To write great resume for process improvement analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Process Improvement Analyst Resume
The section contact information is important in your process improvement analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Process Improvement Analyst Resume
The section work experience is an essential part of your process improvement analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous process improvement analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular process improvement analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Process Improvement Analyst resume experience can include:
- Excellent communication skills at all levels – good listener and effective in communicating ideas to support the development of good customer relationships
- Excellent formal and informal presentation skills; strong communication and facilitation skills
- Proven problem-solving skills, project management skills
- Excellent team management/leadership skills with experience managing high performing teams in complex environments across complex stakeholder groups
- Excellent personal computer skills, including all MS Office applications are required. MS Vision and Minitab experience desired
- Proven leadership skills with experience leading teams and direct reports
Education on a Process Improvement Analyst Resume
Make sure to make education a priority on your process improvement analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your process improvement analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Process Improvement Analyst Resume
When listing skills on your process improvement analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical process improvement analyst skills:
- Excellent time and project management skills, with a strong natural ability to prioritise
- Good leadership and communication skills to effectively lead and facilitate objectives and projects
- Strong interpersonal, verbal and written communication skills to explain information effectively with all levels of employees
- Excellent time management, organisation and prioritisation skills
- Demonstrated effective communication and facilitation skills across varying levels within an organization
- Accomplished change management leader, with an ability to operate independently and be able to operate effectively in a highly matrix environment
List of Typical Experience For a Process Improvement Analyst Resume
1
Experience For Business Process Improvement Analyst Resume
- Demonstrated very good problem solving and quantitative analytical skills
- Working experience, including 5-6 year experience in big 4 with related process improvement consutancy experience
- Strong analytical, detailed-orientation and problem-solving skills and capability
- Excellent interpersonal skills, including a professional and diplomatic demeanor that supports the values of Madison Area Technical College
- Strong and effective organising, planning and process work methods, managing multiple projects
- Experience addressing consumer experience (member / client facing) and engaging stakeholders on the payer side
- Advanced Microsoft Excel skills with ability to create complex spreadsheets using formulas, including v-lookup, and creating pivot tables
- Prior experience successfully doing the following: data analysis, statistical analysis, presentations, problem identification, database creation and queries
- Demonstrated written and oral communication ability and the capacity to manage multiple and changing priorities in a fast-paced environment
2
Experience For Senior Process Improvement Analyst Resume
- Exceptional communication skills (verbal and written) with a focus on active listening
- Advanced analytical/quantitative, reconciliation and deductive reasoning skills
- Develop and maintain knowledge and skills to be a subject matter expert for storm roles and IT systems
- Process Reengineering and Mapping Skills
- Planning experience in LLP operations in Supply Chain division and multi modal transport operations (Road, Air & Sea)
- Experience in performing an accounting, planning or financial reporting role is an advantage
- Experience in creating and managing online dashboard reporting
- Skilled in negotiating, team building, and influencing others
- Certified Business Process Improvement/Reengineering Practitioner (BPR) or the equivalent combination of training, education, and experience
3
Experience For Collections Rate Case & Process Improvement Analyst Resume
- Assist with prioritizing projects and working on other ad hoc projects
- Experience of testing and implementing new software
- Strong knowledge of SQL and other database tools including web interfaces and real-time visual reporting
- Excellent proficiency in Excel, including working knowledge of complex formulas, pivot tables and development of macros
- Lead projects by developing effective project plans and managing resources to meet business expectations
- Experience observing and addressing payer side, call center processes and practices
- Certified Business Process Improvement/Reengineering Practitioner (CBPR) or the equivalent combination of training, education, and experience
- Flow charting software or process mapping experience such as Visio or ARIS
4
Experience For Amsec Process Improvement Analyst Resume
- Experience with process modeling / mapping
- Experience with process modeling/mapping
- Experience working on large scale system / and complex data modelling / development projects
- Three years of Patient Access or Billing Follow-up experience is required
- Partner with Service Delivery, Service Engineering and Customer Experience teams to deliver improvements through the appropriate channels
- Explore more effective and efficient ways to delivery projects under uncertainty and ambiguity, in a fast changing environment
- Experience leading medium to large scale business process improvement initiatives
- Experience working with project teams to define requirements related to process improvement
5
Experience For Business Process Improvement Analyst Black Belt Resume
- Superstar in Excel; proficient in other Office tools. Experience building your own database/metric tool
- Support project feasibility and business case development, matching projects to the strategic priorities of the Business Partners
- Demonstrate logical thinking with methodical and detailed approach
- Experience in process automation, preferably with participation in financial systems implementations, financial month-end close and/or budgeting activities
- Develop and deliver effective training or project
6
Experience For Warranty Process Improvement Analyst Resume
- A competitive salary of $50,800 to 60,000/annual, depending on experience
- 1 – 2 years of MS Excel experience using math, lookup, logical, information and text functions required
- Ideally, 2- 5 years of Process, Business Analysis, Continuous Improvement and/or Consulting experience
- Lean Six Sigma certification (L6-S) or the equivalent combination of training, education, and experience
- Certified Business Process Professional (CBPP) or the equivalent combination of training, education, and experience
7
Experience For Principal Process Improvement Analyst Resume
- Significant experience in leading teams in business process improvement initiatives
- Desired – Project Management Professional (PMP), or the equivalent combination of training, education, and experience
- Experience in a retail utility, online retail, or consumer banking
- Experience coordinating actions across business unit leadership and executive management committees
- Experience with financial modeling and other analytical tools and framework
- Experience working with software development projects desired
8
Experience For Industrial Engineer Process Improvement Analyst Resume
- Experience in process improvement or within a functional area of a retail store, such as distribution/logistics, merchandising, sales, etc
- Experience working with information technology processes such as SDLC, ITIL, etc
- Proven track-record of process re-engineering and continuous improvement
- Experience independently leading projects
- Can operate independently with minimal supervision and has a track record of delivering results
- Proven success delivering business outcomes in a matrix organization environment
9
Experience For Senior Business Process Improvement Analyst Resume
- Related experience in Process Engineering
- Experience in process improvement or within a functional area of a retail store, such as distribution/logistics, merchandising, sales, etc
- Proficiency with MS Office, including experience with Excel, Visio, and PowerPoint
- Experience working on new product/services development projects
- Guide Process Improvement Analyst Is and IIs in developing new processes to increase productivity, quality, efficiency, and effectiveness
- Assess the benefits of delivering process improvements and provide recommendations on priority of delivery
- Summarize information, reason logically, draw valid conclusions, make appropriate procedural recommendations, and initiate action accordingly
- Experience with Business Intelligence tools and techniques (nice to have)
10
Experience For Operations Process Improvement Analyst Resume
- Experience in a production/warehouse environment
- Develop process improvements/improvement recommendations based on research and experience
- Experience with tools such as: MS Excel, Visio, Outlook, Ishikawa Cause-Effect, A3 and SIPOC
- Resolve process issues and eliminate defects impacting our customers in order to improve the customer experience and reduce expenses
- Provide input into the selection, evaluation and prioritization of process improvement initiatives
- Applicable work experience in leading and implementing process improvements initiatives in service organizations
List of Typical Skills For a Process Improvement Analyst Resume
1
Skills For Business Process Improvement Analyst Resume
- Leadership and management skills for working effectively with both onsite business leaders and offshore personnel
- Strong relationship-building, influencing and conflict-resolution skills
- 6+ months of process and systems design and development experience including change management and interpersonal skills
- Excellent presence, communication and meeting facilitation skills
- Demonstrate skills in SQL development
- Strong process orientation and analytical / problem solving skills
2
Skills For Senior Process Improvement Analyst Resume
- Experience in working with an off-site team effectively (SSC, BPO)
- Demonstrated high-level problem solving and quantitative analysis skills
- Good verbal, listening, written, and organizational skills
- 6) Excellent problem solving skills
- Strong Technical skills in particular Microsoft Office Suite (Excel, PowerPoint and Access)
- Strong analytical, issue identification and problem solving skills
- Strong analytical and application support skills
- Demonstrated ability to effectively coach and train project teams and end-users
3
Skills For Collections Rate Case & Process Improvement Analyst Resume
- Manufacturing floor experience. Public speaking experience
- Exhibiting superior verbal and written communication skills with all levels of management and key business partners
- Communicating effectively with business resources in a timely manner
- Outstanding analytical skills; ability to analyze complex situations, learn quickly, and synthesize corresponding solutions, options and action plans
- Understanding of databases and automation software in order to effectively develop and deploy solutions and work with technology partners
- Self-motivated analytical skills for gathering and organizing information, identifying a solution, and executing the solution with no oversight
- Change Management, training or coaching skills
4
Skills For Amsec Process Improvement Analyst Resume
- Experience team leadership and experience leading cross-functional teams
- Practical problem solving skills and the ability to influence change
- Continuous improvement (process re-engineering, LEAN, Six-Sigma), project management and change management skillset
- Recognizes team dynamic challenges and acts appropriately to keep the project team focused and working effectively together
- Demonstrated experience in managing complex processes within cross-functional teams
- Prior experience in workshop planning and facilitation with multiple stakeholders would be highly regarded
- Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in business and new types of projects
- Advanced skills with Data Analysis
5
Skills For Business Process Improvement Analyst Black Belt Resume
- High standard of communication and numeric skills
- Professional experience, including 2+ years of project management experience
- Meticulous organisational skills
- Fluent verbal and concise written, communication skills for successful performance of position
- Prior experience with data warehouses, data mining, data analysis (desirable)
- Prior experience with SQL Server, Business Objects, Essbase or other analytical tools or reporting engines. (desirable)
- Defining business requirements: Gather, document, validate and obtain sign-off on business requirements
- Using proven techniques design solutions that solve operational problems or improve current processes
- Operates with gravitas, influencing, inspiring, engaging and motivating
6
Skills For Warranty Process Improvement Analyst Resume
- Natural networker, operates with gravitas, influencing, inspiring, engaging and motivating
- Strong working knowledge of process improvement, operations training, including curriculum development and presentation
- Experience working with large data designs spanning many hundreds of database objects
- Experience writing complex SQL Server programming objects
- Experience of reporting and data analysis tools such as SQL Server Reporting Services
- Experience reconciling federally appropriated Congressional funding; and
- Experience in documenting processes based on Standard Operating Procedures or other enterprise standard
- Experience with documenting requirements or translating those into a Map or Process Flow
- Extensive experience using MS Office including Word, Excel, Visio (or equivalent)
7
Skills For Principal Process Improvement Analyst Resume
- Experience in process improvement methodology (basic understanding)
- Experience in project management methodology (basic understanding)
- Strong understanding of technology delivery lifecycle
- Maintains excellent working knowledge of operation processes – front end & back end, process improvement tools and methodologies
- Experience as Internal Control in manufacturing eniroment is an advantage
- Basic understanding of user interface design and user experience
8
Skills For Industrial Engineer Process Improvement Analyst Resume
- Experience working with complex data sets in data warehouse environments
- Experience in supply chain management or manufacturing operations
- Lean Six Sigma certification (L-6S) or the equivalent combination of training, education, and experience
- Experience in designing new processes to direct implementation activities
- Professional experience in detailed process optimization, data governance, analysis and logical processing of information
- Previous experience supporting Federal Government contracts
9
Skills For Senior Business Process Improvement Analyst Resume
- Experience in financial services or banking industry
- Strong understanding of complex program designs
- Experience interfacing with international partners
- Experience in the following
- Strong problem solving mindset
- Apply strong data analysis to pull together and present information with business insights that facilitate action planning
- Operate as a working lead for initiatives that need execution support
- Solid understanding of IT organizations, DevOps models, how internal technology organizations work together
10
Skills For Operations Process Improvement Analyst Resume
- Experience in call center industry (Min. of 1 year)
- Demonstrated ability to drive change to achieve business results
- Proven ability to lead complex, cross-functional teams
- Knows how to design effective scorecards and control mechanisms to leverage metrics and data for optimal business performance
- Previous experience with Document Management Systems – SOPs and WIs is an advantage
List of Typical Responsibilities For a Process Improvement Analyst Resume
1
Responsibilities For Business Process Improvement Analyst Resume
- Excellent interpersonal, verbal and written communication skills to explain complex information effectively with all levels of employees
- Strong analytical skills with a holistic approach
- Excellent organization skills to maintain flow of work within the unit
- Very strong skills in communication and collaboration
- Strong PC proficiency and proven history of learning new applications quickly
- Superior hands on analytic skills
2
Responsibilities For Senior Process Improvement Analyst Resume
- Experience facilitating successful Lean Six Sigma/DMAIC projects with demonstrated ROI
- Effectively monitor progress of project / action deployment
- The ability to establish priorities and meet deadline; and strong knowledge of computer operations and applications
- Good knowledge and experience of end to end business process design and review
- Experience as a Process Improvement Specialist / Business Analyst or equivalent Amazon experience
- Training and experience applying lean methodologies in transactional business processes
3
Responsibilities For Collections Rate Case & Process Improvement Analyst Resume
- Experience interpreting verbal and written requirements and developing robust process maps and accompanying work instructions
- Experience with supporting management consulting or process improvement initiatives
- Accountable and responsible for the timeline, cost, and quality of projects of varying size and duration, and alignment of same to strategic priorities
- Define models/workflows with detailed steps on handling problem tickets in an efficient and effective manner
- Experience with SQL, VBA or other advanced reporting tool
- Experience in a consulting services environment
- Knowledge of and experience with implementing CMMI best practices in a software development environment
- Experience serving on a CMMI appraisal team at Level 3 or higher is desired
4
Responsibilities For Amsec Process Improvement Analyst Resume
- Experience establishing processes in an agile software environment is desired
- A competitive salary of $50,800 to 60,000/year, depending on experience
- Experience participating in cross functional workshops or kaizen events
- Experience with Microsoft Office applications, including Word, Excel, PowerPoint, and Visio
- Supply chain (distribution, transportation, logistics, demand planning) experience
- Experience in leading process improvement projects or business analysis work streams
5
Responsibilities For Business Process Improvement Analyst Black Belt Resume
- Build strong working relationships with the customer and carriers
- Recent experience working with complex web and client based applications
- Strong Data Analysis and Reporting background with Business Analytics
- Experience delivering process driven improvements in the education industry
- Experience as a Business Analyst
- Motivate various project teams and maintain momentum of projects against background of changing and occasionally conflicting priorities
- Proven problem solving capabilities and ability to make and communicate sound business decisions
6
Responsibilities For Warranty Process Improvement Analyst Resume
- Detail oriented and ability to maintain strong focus on specific job task
- Demonstrated ability to work autonomously with little or no supervision
- Relevant experience required
- Coordinate communication and priorities of all members of the process team
- Present and facilitate effective meetings
- Prioritize and organize multiple assignment/tasks
- Design efficient business processes in order to improve the customer experience, increase organizational efficiency and eliminate non value add tasks
- Work closely with the Customer Experience team to understand the voice of the customer, identify opportunities and champion these throughout all initiatives
- Effective and influential communicator with the ability to communicate information concisely and in all professional business formats
7
Responsibilities For Principal Process Improvement Analyst Resume
- Experience with data & statistical analysis
- Recommends opportunities to improve processes effectiveness, efficiency and variance based on analysis
- Customer Service and Order Management experience
- Use effective change management and influence strategies to develop mutually beneficial partnerships, both inside and outside the organization
- Leads process improvement projects: Plans, monitors, prioritizes and reports on status of all projects and milestones
- Conducts validation sessions with process participants and subject matter experts
- Professional experience with process analysis, system implementations and/or change management
- Operational experience in healthcare
8
Responsibilities For Industrial Engineer Process Improvement Analyst Resume
- Experience in similar industry environment
- Experience with Microsoft Office with a focus on Excel
- Self starter with strong initiative who can work independently, as well as in a team to complete assignments
- Customer Service experience highly desirable
- Software Experience with Microsoft Project and Visio
- Access, SharePoint, SAP and/or Oracle experience is desired
- Coordinate the Logistics business team of diverse skill levels to produce concrete results
- Proven ability to facilitate meetings with all levels of the organization
9
Responsibilities For Senior Business Process Improvement Analyst Resume
- Good Knowledge of internal control process and SAP system
- Process oriental view and analytical skill
- Experience in process improvement
- Multitask and prioritize projects, appropriately manage expectations, and communicate complex issues in an easy to understand format
- Experience with FIS InvestOne (formerly SunGard)
- Supporting the implementation of continuous improvement approaches, including Lean
- Supporting the planning of the Optimisation portfolio
- Understanding of FCA guidelines, Conduct Risk and related regulations in and around the KYC Onboarding and Maintenance space
10
Responsibilities For Operations Process Improvement Analyst Resume
- Reviewing recommendations with senior executive stakeholders to build consensus
- Understanding of core financial processes
- Understanding of the Capability Maturity Model Integration (CMMI) and ISO 9001 requirements
- Understanding of ISO 9000 requirements is desired
- Providing recommendations to leadership and cross-functional business partners to streamline processes and flow of information
- Measuring efficiency and cost savings through continuous improvement methods
- Working knowledge of POPS system
- Interviewing subject matter experts to identify key challenges and best practices
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