IT Program Manager Resume Sample
Reid Balistreri
488 Wuckert Mission,
Philadelphia,
PA
+1 (555) 988 4588
Work Experience
IT Program Manager
11/2016
-
PRESENT
San Francisco, CA
- Has ability to use established project management methodologies/tools to develop and execute project plans including - work plans, schedules, milestones, critical paths, project scope. Has experience with waterfall and modified agile methodologies. Is skilled in completing all SDLC deliverables with quality and attention to detail
- Collects and assesses project estimates from all partners - IT, business, vendors, Change Management, etc. In corporate into budget/forecast
- Provide services on technical approaches in meeting the Government’s needs, as required
- Manages the Customer & Digital Analytics team and assets, including steady state operations and development/enhancement efforts to advance Farmers’ Customer & Digital Analytic capabilities (e.g. Big Data/Hadoop, Customer Data Lake, Next Best Action/Offer, etc.)
- Demonstrated on-the-job experience with Microsoft Office Suite (Excel, Word, PowerPoint, Project, Visio) to produce progress reports, diagrams, analysis, briefings, program/project metrics, schedules and other project related material to support reporting requirements
- Lead experience
- Overseeing the development and promulgation of information technology policies and procedures to ensure their implementation is consistent with overall FEMA policies, directives and procedures, and current legislation, and meet overall FEMA missions and goals
Senior IT Program Manager
06/2012
-
07/2016
New York, NY
- Keeping abreast of emerging technology to predict future network needs
- Supervising subordinate IM-CORE and Service Branch staff and directs activities
- Project or program management experience, including agile methodologies
- Demonstrated experience with effectively presenting all project and program related materials to SR. Director and VP levels
- Defines and leads strategy, implementation, operational planning/excellence, establishment, execution, and evaluation of multifaceted and cross-functional program
- Develops and manages program operating costs, requests budget allocation and reallocations, ensures program is within budget
- Incorporates industry best practices, conducts internal and external benchmarking, and establishes standards, key measures, and metrics
- Integration and alignment with other processes and solutions
IT Program Manager, Hosting
01/2009
-
04/2012
Houston, TX
- Organizational change management, defines roles and responsibilities, communications, compliance, solutions adoption and training
- Supports executive decision making, reports program and implementation status, identifies skill gaps and initiates activities to close the gaps
- Expert knowledge in the PMBOK (Project Management Body of Knowledge) and PMI Program Management practices
- Highly skilled in strategic thinking
- Effective communication with high-level management
- Understanding of required technical and business requirements
- Effective "consultative" and influential approach, combined with action-oriented passion for speed
- Successfully managed a large IT program
Education
York University
2004 - 2009
Bachelor's Degree in Computer Science
Professional Skills
- Strong issue & problem management skills. including root cause analysis and troubleshooting skills
- Attention to detail, excellent verbal and written communication skills, proven customer partnering and relationship building
- Excellent interpersonal and relationship building skills, with the ability to work effectively with a variety of other personal styles
- Have excellent communication skills and C-Suite / Board-level presentation experience
- Strong negotiation skills & experience in Customer relationship management
- Strong influencing and negotiating skills and the ability to work within tight and demanding deadlines
- Demonstrated results in managing through complex systems and proven experience negotiating win- win agreements
How to write IT Program Manager Resume
IT Program Manager role is responsible for business, leadership, organizational, technical, analytical, presentation, interpersonal, customer, organization, communications.
To write great resume for it program manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Program Manager Resume
The section contact information is important in your it program manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Program Manager Resume
The section work experience is an essential part of your it program manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it program manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it program manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Program Manager resume experience can include:
- Demonstrate strong Program management skills, strong IT knowledge and is skilled in managing Military customers
- Strong project management, English verbal and written communication and follow-through skills, analytical skills and product sense
- Talent for handling shifting priorities / demands / timelines and effectively executing tasks in a fast-paced environment
- + Strong written and oral communication skills, including meeting facilitation, and an ability to explain complex concepts to technical and non-technical staff
- Top shelf project financial management skills (experience with PMT, PCM, Clarity)
- Strong time management, PC and organizational skills
Education on an IT Program Manager Resume
Make sure to make education a priority on your it program manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it program manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Program Manager Resume
When listing skills on your it program manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it program manager skills:
- Excellent oral / written communication skills and platform skills
- Demonstrated experience exhibiting technical, management and security problem solving skills under challenging time pressures
- Demonstrated risk management skills and experience
- Demonstrated dependency management skills and experience
- Demonstrated stakeholder management skills and experience
- Project management experience. Strong supervision and Leadership skills
List of Typical Experience For an IT Program Manager Resume
1
Experience For Senior IT Program Manager Resume
- Strategic Orientation – strong strategic thinking skills and experience building strategic plans; ability to translate strategy into action
- Experience with defining and assigning tasks effectively
- Excellent verbal and written communication skills, including summaries, presentations, and executive reports
- Solid organization and management skills
- Strong communication and collaboration skills to work with people from a variety of technical
- Excellent facilitation skills and ability to manage business related discussion, influence key stakeholders, and drive groups towards decisions
- Excellent communication, negotiation and relationship management skills
- Demonstrated leadership capabilities, proven performance results, customer satisfaction track record, and strong executive presence
- Effective project management skills are very beneficial
2
Experience For IT Program Manager, WM Program Manager Resume
- Essential 7 to 10+ years of IT work experience, including 7 or more years managing projects and at least 3 years of leadership experience
- + Creative problem solving skills and capability to understand complex technical issues and new technologies in a fast-paced work environment
- Proven experience interacting with C-level of large organizations
- Demonstrated ability to develop and maintain strong working relationships with colleagues at different levels of the business and the IT group
- + Sound judgment and decision making skills when under pressure
- Recent, prior banking/financial experience
3
Experience For IT Program Manager, Hosting Resume
- Communicate effectively clear , relevant information to project team, executives and project stakeholders
- Work experience as a IT Project or Program Manager or equivalent combination of transferrable experience and education
- Proven ability to manage multiple priorities without jeopardizing deadlines or goals
- Build sustainable partnerships with IT and HR business partners in support of C4E initiatives and effectively managing change. ?
- Program Management and IT Integration skills (i.e., Infrastructure and Cyber Information Assurance/Cybersecurity)
4
Experience For Lean IT Program Manager Resume
- Ask questions that clarify priorities and push the team to be highly effective. Develop broad domain and technical knowledge
- Effectively communicates program expectations to team members and stakeholders in a timely and clear fashion
- Work with client organizations to translate business needs into a technology strategy and solution and gather and analyze data effectively
- Proven experience as a project manager with Agile, Kanban, Waterfall and continuous integration tools
- Manages and leads project teams to execute projects, demonstrating sound judgment, critical thinking skills, leadership and a sense of urgency
- Be an SME in the business processes surrounding overall customer experience from either the Sales or Customer Experience point of view
- Addresses tough issues or ineffectively leadership behaviors
- Conducts regular staff meetings and communicates tactical and strategic information appropriately and effectively to the group
- Forming strong working relationships with business stakeholders and members of IT team at all levels
5
Experience For IT Program Manager Optum Technology Resume
- Experience in working with software project teams, including managing projects using various SDLC models, such as Agile and Scrum
- Supervise and train employees; to include organizing, prioritizing, and scheduling work assignments
- Experience both maintaining and building/deploying new solutions
- Experience with successful business development, including leading and supporting proposal efforts
- Experience working for a top-tier consulting firm is desirable
- Experience with management consulting and deck writing
- Experience with consulting to the federal government and leading project teams and client relationships
- Experience with strategy development, business process reengineering, organization design, and change management in a professional or consulting environment
6
Experience For Supervisory IT Program Manager Map Resume
- Demonstrated history of Lean transformation and process improvement using Lean philosophies, principles and practices
- Experience developing cross-team partnerships with Internal PG’s
- Experience with several application development methodologies including Agile, SCRUM, Iterative
- Serve as solution delivery expert for the design, implementation, and support planning of Customer Experience and new business programs and products
- Develop and maintain a strong working relationship with IT and business leadership
7
Experience For Global IT Program Manager Resume
- Experience leading professionals and professional teams in the execution of multiple large projects
- Strong understanding of technology and its application to achieve business objectives
- Specific experience executing agile methodologies
- Plan, prioritize, prepare, present, and review potential project requests, cost/benefit studies, and recommend funding and resources for IT internal projects
- Experience and willingness to work with a global team to leverage that come with global diversity
- Strong technical orientation. Able to extract data and look at in different ways, for analysis
- Program coordination experience (cross-project integration and communications)
- Experience with federal/regulatory projects
- Thorough understanding of Project Management knowledge areas including practical experience with project management theory and practice
8
Experience For VP-it Program Manager Resume
- Adapt to shifting priorities, demands, and timelines
- Demonstrate abilities as a team leader; lead teams to create an atmosphere of trust
- Develop strong relationships within IT and the business
- Proven ability to lead cross-functional project teams consisting of users and other team members, to achieve program and project goals
- Experience in IT Program Management
9
Experience For Regional IT Program Manager Resume
- A competitive compensation package with a strong benefits package. Book discounts. Community Involvement
- Skillfully handles difficult situations and creates positive outcomes
- Work experience as a IT Project or Program Manager
- Strong familiarity with project management software, such as Microsoft Project and Planview
- Strong SDF & SDLC process focus: drives quality control and best practices
- Five (5) years' experience in business analysis.?
10
Experience For It-program Manager Resume
- Enable teams’ effectiveness via project tools e.g. Clarizen, Jira, Wiki
- Hands-on project management experience
- Matrix management experience, team leadership, and business analysis
- Engage IT and business management to identify appropriately skilled staff and arrange for recruitment or assignment of extended IT and business teams
- Recommend, leverage, and augment staff with internal, contract and vendor resources to optimize active or newly prioritized projects
- Works in conjunction with the NERC Compliance team to ensure appropriate controls are in place, performed and evidenced
List of Typical Skills For an IT Program Manager Resume
1
Skills For Senior IT Program Manager Resume
- Demonstrated strong, effective communication abilities and proven ability to lead project teams and meet customer expectations
- Excellent communication and presentation skills, with a strong ability to communicate business and technical information
- Demonstrated leadership with strong organizational. presentation and customer service skills
- Deep experience managing Data Management projects with solid working knowledge of the related technology and nomenclature (mandatory experience)
- Prior experience working with cross-functional teams and experience in leading an effort that involved organizational change are required
- Proven skills in relationship building, negotiation, and conflict resolution
- Excellent communication skills whilst being diplomatic
2
Skills For IT Program Manager, WM Program Manager Resume
- Strong problem-solving skills with the ability to resolve with multiple constraints
- Strong Analytical Skills Comprehensive
- Demonstrated skill facilitating meetings with all levels of personnel (e.g., users, developers, managers, security, finance) at varying levels of experience
- Proven skills in the areas of vendor relationship management, strategy development, project management and change management
- Support client relationship management and oversees IT project execution and reporting. Possesses excellent customer service skills
- Excellent written and oral skills, and ability to present complex issues to a wide variety of audiences
3
Skills For IT Program Manager, Hosting Resume
- Strong strategic planning, leadership, and management skills
- Previous experience of creating and delivering effective training materials, internally and externally
- High-level, out-of-the-box thinking, analytical reasoning, and creative problem-solving skills
- Demonstrated effectiveness at defining and negotiating contractual terms to benefit project and corporate interests
- Demonstrated experience suggesting new ideas and identifying appropriate industry best practices
- Advanced skills and understanding of Microsoft Project or other project tracking tools
- Proven experience developing and driving creative, scalable solutions to problems, complex and mundane
- Proven consulting experience leading the definition and deployment of 'to be' ITSM processes/solutions in client environments
- Proven experience "translating" technical concepts into business terms
4
Skills For Lean IT Program Manager Resume
- Strong experience in managing infrastructure & telecom programs & projects
- Solid experience in decision making and negotiations and vendor management
- Demonstrated experience delivering measurable business benefit through project execution
- Expert problem analysis, judgement, and problem solving skills
- Proven experience with system design, development, and deployment using waterfall and agile project management methodologies
- Effectively deliver team member and stakeholder communications in a timely, clear, and compelling fashion
5
Skills For IT Program Manager Optum Technology Resume
- Experience in a team management role (level determined by experience)
- Prior experience in a customer support organization
- Demonstrated experience recruiting, hiring and engaging technical staff
- Management experience with proven ability to build and lead a team to exceed customer expectations and promote staff development
- Previous experience as a program manager to include experience in large, full-cycle application implementations
- Salesforce.com skills, or similar CRM platforms
- Demonstrated work experience in the IT industry
- Proven track record of delivering IT Projects and services, driving process improvement with a focus on improving the customer experience and cost
- Technical background, experience of project quoting and working with technology suppliers. , ability to plan, analyse, coordinate and prioritise
6
Skills For Supervisory IT Program Manager Map Resume
- Be entrepreneurial, with creative thinking skills
- Strong leadership and PM management experience
- Demonstrated project / program management experience
- SPECIALIZED SKILLS OR KNOWLEDGE:
- Strong facilitator – can run effective project meetings and deliver on objectives by engaging stakeholder participants
- Demonstrated experience managing complex programs such as Continuous Process Improvement, Innovation, and/or Growth
7
Skills For Global IT Program Manager Resume
- Demonstrate the ability to establish strong rapport and credibility with business units and functions
- 7 – 10 years relevant experience, or an equivalent combination of education and experience
- Experience of Equipment and Software Validation, IQ, OQ and PQ
- Interpersonal and supervisory skill and experience
- Self-motivated, with the ability to prioritize, meet deadlines, and manage changing priorities, with limited guidance
- Strong experience and understanding of project management methodologies (e.g. Agile SCRUM, Waterfall, PRINCE 2, etc.)
8
Skills For VP-it Program Manager Resume
- Strong experience of IT Program/Portfolio and Project management in IT system and application deployment and transformation roles
- A Project is defined as a unique endeavour with a defined end result that requires project management skills to deliver successfully
- Self-starter with a proven track record in leadership and execution and 10+ years of project management experience
- Expert skills with MS Project, MS Office, Sharepoint, and Visio
- Lead ISC Directors and OCIO senior managers within USDA in effectively planning and managing IT investments using the IT Governance Process
9
Skills For Regional IT Program Manager Resume
- Experience working in MS SQL with the proven ability to build reports in Power Pivots, Power Views, Power BI, and SSR
- Exceptional inter-personal, verbal, and written communications skills
- Prior experience managing large regional and global projects
- Proven experience aligning business and technology
- Listen to and understand customer expectations and concerns, and assure project is being executed effectively
- Understanding and experience in leading LEAN cultural transformation
10
Skills For It-program Manager Resume
- Understanding customer perspective and driving positive user experience
- Managing the team of architects, engineers, business analysts, and project controllers and guiding priorities across these team members to deliver on results
- Existing relationships with Sales and/or Customer Experience organizations is also highly desired
- Understanding of and experience with Infrastructure and Information Assurance/Cybersecurity
- Providing oversight for System Development Life Cycle (SDLC) and Computer System Validation (CSV) procedures
List of Typical Responsibilities For an IT Program Manager Resume
1
Responsibilities For Senior IT Program Manager Resume
- Strong team orientation, collaboration skills, and interpersonal skills
- Solid written and verbal communication skills and presentation skills to convey complex ideas simply
- Excellent time management, organizational, and prioritizational skills and ability to balance multiple priorities
- Solid inter-personal skills with the ability to build solid partnerships in a complex matrix and multi-functional environment
- Strong communication skills (speak and write fluent English) and experience interacting with senior leaders within an organization
- Strong training, coaching, and facilitation skills
2
Responsibilities For IT Program Manager, WM Program Manager Resume
- Strong communication skills, written, verbal, and listening
- Strong attention to detail, organization, decision-making, and self-administrative skills
- Strong analytical/statistical problem-solving skills
- Related work experience or equivalent combination of transferable experience and education. Experience Details: IT Project or Program Manager
- Excellent communication skills with the ability to clearly communicate vision, goals, and themes to both business and IT audiences
- Operate effectively in complex and/or ambiguous situations
- Strong organizational and communications skills and ability to professionally interact with senior level Government staff
- Strong skills in Microsoft Office, Visio, and Project tools
- Demonstrated experience managing high-performance software and data processing teams with a strong technical background
3
Responsibilities For IT Program Manager, Hosting Resume
- Strong skills in the following key areas: strategic thinking, multi-tasking, conflict management, time management, planning and executing a defined plan
- Communicate effectively with stakeholders, keep our customers happy and innovate in technology delivery to become better, faster, stronger in cyber security
- Strong analytical skills with an ability to present the information simply
- Solid computer skills with Microsoft Office applications
- Broad exposure to professional service delivery processes and strong program/project management skills
- Excellent verbal and written communication skills; ability to tailor your communication style for the audience
4
Responsibilities For Lean IT Program Manager Resume
- Intermediate listening and understanding skills
- Demonstrated experience managing agile teams using test-driven development
- Technical background/experience in any of the following areas: sys admin, network engineering, or cloud experience (Azure, AWS)
- Demonstrated experience in the development of analytic technology road-maps based on a set of overarching mission needs
- Creative problem solving and negotiations skills
- Team Player with a proven track record in building strong, collaborative and supportive business relationships
5
Responsibilities For IT Program Manager Optum Technology Resume
- Experienced IT program manager with a proven track record of managing both technology and field-oriented projects
- Skills and knowledge acquired through participation in the delivery of data management/integration initiatives in each of the following areas
- Culture sensitive and prior experience working in a multicultural environment
- Identify and solve/resolve project and program issues effectively
- Effectively communicate at all levels of the organization but most importantly at Director and above
- Work in a diverse, dynamic environment and effectively collaborate across global teams
6
Responsibilities For Supervisory IT Program Manager Map Resume
- Extensive cross-functional partner and change management skills
- Take full advantage of opportunities to develop his/her skills; pursue development opportunities both within and outside the IT area
- Establishes rapport and works effectively with global team members
- Experience with industry standard Retail applications, or equivalent experience
- Relevant industry experience, with at least 10 years of hands-on IT Program/Project Management experience
- Experience with Program/Project Management experience in a leadership role
- Effectively present information and respond to questions from the executive leadership team
7
Responsibilities For Global IT Program Manager Resume
- Demonstrated experience with increasingly complex software development initiatives
- Advanced skills in finance, cross-cultural awareness, leadership, communication, influence, negotiation and conflict resolution
- Program Management experience in a large multi-unit organization required. Program management experience required
- Demonstrated experience working with and developing integrated master schedules
- Demonstrated experience with enterprise access control systems and services
- Skilled in business process analysis/design, with experience in the retail industry and Supply Chain
- Project Management experience and/or Agile/RTE/Scrum Master experience in a large enterprise environment (Fortune 200)
- Demonstrated experience with distributed technologies & architecture
- Demonstrated Program Management experience with software development life-cycle
8
Responsibilities For VP-it Program Manager Resume
- Desirable: PMP Certification, knowledge of Good Manufacturing Practices, past experience in Healthcare sector
- Ability understand inter-dependencies between IT and business initiatives to effectively leverage resources
- Prior experience in Program Management or Product Management
- Prior large program management experience in System Integrations Area
- Expert-level skills with Microsoft Project & the Office application suite
- Proven professional project/ program management experience
- Solid experience in stakeholder management
9
Responsibilities For Regional IT Program Manager Resume
- Advanced experience in developing and nurturing effective customer and stakeholder relationships
- Experience with leadership in the form of project, program, or line management experience
- Responsible for solving complex IT issues and communicate effectively to peers including technical person, management as well as business team
- Support JV sell in and contracting activities, effectively present an integrated solution package and deployment plan
- Typical Experience: 10+ years in IT with 5+ years of IT Project Management experience
- Planning, prioritizing, implementing and adjusting the delivery schedule, scope, resourcing and quality of the program and project requirements
10
Responsibilities For It-program Manager Resume
- Proven ability creating delivery plans, resources plans, managing budgets/forecasts, tracking projects, identifying and mitigating risks and issues
- Experience at defining, implementing and continually improving standards, processes and procedures utilizing industry best practice (PMI, ITIL, CMMI, etc.)
- Demonstrated success developing and evaluating program models, and selecting and successfully operationalizing innovative programs
- Work with support engineers, developers and product managers to pursue agreed upon objectives while tracking, prioritizing and communicating top issues
- Manage multiple projects and teams, including adjusting to shifting priorities in a fast-pace environment
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