IT Senior Manager Resume Sample
Rodolfo Schmitt
5329 Scot Prairie,
Houston,
TX
+1 (555) 852 3136
Work Experience
IT Senior Manager
02/2016
-
PRESENT
San Francisco, CA
- Excellent communication skills with ability to structure messages in keeping with listener’s experience, background and expectations
- Effectively interact with sub teams in all time zones to support a global implementation
- Desired Industry Experience
- Develop, define and execute project plans, schedules, budgets and deliverables. Identify needed resources for projects, define and assign major project roles
- Determine, present, and gain approval from more senior managers, on the scope and priority of current and future projects
- Develop and manage the department headcount, capital and expense budget
- Establishes key metrics to manage performance of staff
Manager, IT / Senior Manager, IT
03/2013
-
09/2015
Dallas, TX
- Ensures that projects and development efforts are documented and changes are managed
- Develop, implement, and monitor policies and controls to ensure data accuracy, security, legal, and regulatory compliance
- Encourage proper implementation of IT processes and provide oversight of processes
- Provide appropriate feedback to management on process improvement suggestions
- Manage a diverse group of technical managers across departments
- Promote and maintain high standards of customer service
- Perform contract negotiations with consultants, technical personnel, and vendors for services and products
IT Senior Manager, Test & Deploy
10/2010
-
12/2012
Detroit, MI
- Ensure program milestones and objectives are met
- Ensure that projects adhere to the company processes and initiate process improvements as needed
- In an enterprise sized IT organization focused on architecture, engineering and operations
- Directly managing IT resources
- Waterfall and Agile execution methodology experience
- IT and M&A execution experience, Program Management, and Pipeline Prioritization
- Provide leadership of Operational Excellence initiates to drive continuous improvement of strategy and methodology for Architecture, Engineering and Operations projects
- Proven ability to lead and manage cross functional teams to ensure objectives
- Forecasting, budgeting and planning
Education
Florida State University - Panama City Campus
2005 - 2009
Bachelor's Degree in Computer Science
Professional Skills
- Proven planning, organization, analytical and problem-solving skills
- Extensive business experience, proven experience driving technology strategy for a line of business
- Strong understanding & working experience in IT Global Delivery model
- Demonstrated experience defining innovation strategy and driving its implementation is required
- Prior experience Leading and/or Managing people with HR accountabilities
- Architectural best practices, documentation, analytical and problem solving skills
- IT Management experience gained in the hospitality industry or Operational Experience
How to write IT Senior Manager Resume
IT Senior Manager role is responsible for leadership, business, analytical, reporting, security, database, communications, telecommunications, purchasing, auditing.
To write great resume for it senior manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Senior Manager Resume
The section contact information is important in your it senior manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Senior Manager Resume
The section work experience is an essential part of your it senior manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it senior manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it senior manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Senior Manager resume experience can include:
- Demonstrated successful team leadership skills and a proven track record of developing associates
- Management experience, including proven experience building and managing high-performing teams
- Strong writing, problem solving and creative thinking skills
- Has an advanced understanding of people leadership and applies leading knowledge, skills, and experiences to attract, retain, inspire and develop team members
- Strong skills in operating systems: Windows, Linux, OS400; and Databases: DB2; SQL Server
- Demonstrates comprehensive understanding of business practices and effectively conveys knowledge to colleagues
Education on an IT Senior Manager Resume
Make sure to make education a priority on your it senior manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it senior manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Senior Manager Resume
When listing skills on your it senior manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it senior manager skills:
- A creative and innovative thinker with combined strong technical knowledge and strong communication and leadership skills
- Demonstrated ability to lead and motivate non-direct reporting staff to apply skills and techniques to solve dynamic problems
- Good communication, leadership skills
- IT experience audit experience and/or public accounting experience
- Excellent interpersonal, verbal/written communication skills and able to adapt to varied audiences
- Solid program /project management skills with ability to multitask and manage multiple small to large projects in a cross-functional environment
List of Typical Experience For an IT Senior Manager Resume
1
Experience For Manager, IT / Senior Manager, IT Resume
- Strong interpersonal and consultative skills & Excellent oral and written communication skills
- Demonstrated experience of defining innovation strategy and driving its implementation is required
- A passion to bring order from chaos and an obsession with delivering excellent customer service experiences. Extreme attention to detail
- Matrixed management skills, including working with ambiguity and across organizational boundaries
- Leadership, team building, and team motivation skills
- Prior management and/or business consulting experience
- Interact effectively and tactfully with users who have varying levels of technical expertise
- Highly motivated with exceptional time management aptitude, analytical skills, and the ability to be flexible
- Communicate effectively with business and IT partners at various organizational levels
2
Experience For IT Senior Manager Ent Apps Resume
- At least five to six years of Information security systems administration experience, or an equivalent combination of education and experience
- Effectively communicate written and verbal project specifications for individual programmers or project support team
- Adhere to and effectively communicate pre-established guidelines and standards
- Efficiently and effectively maintain the status of services and projects via software designated by EITS senior management based on pre-established guidelines
- Applies technical and managerial skills to manage area of responsibility
- Proven experience of supplier / third party management
- Proven experience of team management and leadership
- Strong understanding of the business and its operating environment (e.g., trends, competitors, compliance landscape, clinical and regulatory environments)
3
Experience For IT Senior Manager, Test & Deploy Resume
- Experience supervising teams (including completion of performance reviews)
- Executive presence and experience driving senior leadership forums involving CIOs, VPs, SVPs, etc. from IT and Business is required
- Experience managing networking teams
- Strong understanding of the pharmaceutical business and its operating environment (e.g., trends, competitors, compliance landscape, and regulatory environment)
- Experience leading triage and critical problem solving of integration functions on enterprise-scale solutions
- Experience coordinating and working with distributed teams
- Lead and support foundational CMDM activities that promote Commercial Effectiveness, including those in Technical Service
- Excellent Technical acumen and strategic thinking
- Experience with network or systems engineering
4
Experience For Svcs IT Senior Manager Resume
- Experience in managing multiple vendors IT Infrastructure support
- Two or more years of business-unit experience, with sensitivity and commitment to business problem solving
- Experience in software engineering or development & 7+ years in a technical or functional lead roles
- Experience managing network hardware and connectivity within a data center footprint
- Experience managing branch office access requirements with wired and wireless connectivity
- Solves considerably difficult business problems through both effective use of financial and technology management while leveraging human resource management
- Strong communication and relationship building with key stakeholder
- Proven brand of building out teams from the bottom up
- Strong leadership and decision making abilities required to manage diverse issues
5
Experience For Enterprise IT Senior Manager Resume
- Good knowledge of non-functional test execution; scripting automation; application deployment; and Quality Assurance capabilities
- Strong understanding of change, problem and incident management processes
- Demonstrated ability to negotiate, problem solve and make decisions
- Experience working and partnering with external technology vendors and service providers
- Experience in facilities, engineering, security technologies
- Experience managing process and technology projects and programs
- Coordinate project resources to ensure program and business needs are addressed through proactive priority management with business leaders
6
Experience For M&A IT Senior Manager Resume
- Experience in project management (highly desirable to have PMP Certification)
- Experience with data communications technologies, i.e. MPLS, frame-relay, DSL, Cable, Ethernet
- Experience in vendor management
- Aptitude and experience managing the estimation, budgeting, and financial tracking of IT projects is required
- Demonstrable experience of technical application solution architecture, development, delivery and support
7
Experience For JSC IT Senior Manager Resume
- Adapt in a dynamic work environment and make independent decisions; Extremely detail oriented; Strong customer service focus
- Previous experience with VMWare NSX, Cisco, Palo Alto, load balancers and asset management
- Speaking and presenting to audiences including executive leadership
- Ongoing maintenance and support of existing business systems
- Influencing and negotiating scope and change management between project stakeholders and suppliers
- Providing a visionary approach to business/technology opportunities as well as a detailed, methodical involvement for daily management of applications
- Assessing new opportunities for IT solutions and utilization to further drug discovery and development efforts, and initiate projects and efforts accordingly
- Understanding of Warehouse Control and Warehouse Management technologies
- Manages the recruitment, retention, and career development of team including managing, mentoring, and leading internal and external staff
8
Experience For IT Senior Manager, Digital Channels Resume
- Responsibilities include planning, scheduling, directing, and coordinating resources and activities to meet business requirements and project completion dates
- Responsible for hiring, developing, and retaining IT team members
- Has overall responsibility for planning, directing and coordinating Data & Voice Infrastructure activities
- Manage team in driving out technology strategic roadmap, including the introduction of Big Data technologies, advanced analytics, data modeling etc
- Manage application development, integration, and automation supporting the company’s Point of Sales Solutions supporting Aggregates and Asphalt
- Provides direction and makes strategic decisions regarding changing project and or statement of work scope, policy, development, and implementation
9
Experience For Performance Improvement IT Senior Manager Resume
- Represent the site in evaluating, implementing, and support IT technologies to the site
- Financial budgeting for IT project and ongoing requirements
- Sponsor and/or lead special projects relating to ensuring successful delivery and support of IT Services
- Accountable for building data management capabilities and leveraging it as a competitive advantage for TD
- This role is not hands-on but a fundamental understanding of networking technologies, methodologies and protocols is required
10
Experience For IT Senior Manager Resume
- Sustain: Provides support for the ongoing user adoption and proficiency of the solution
- Responsible for managing DC IT Operations team
- Understands the fundamental business activities performed by Ross and the supporting IT Infrastructure and Account Management
- Defines, develops and maintains strategic and tactical plans, negotiates projects, services and contracts with partners, service providers and consulting firms
- Deep understanding of clinical development/trial operations and regulatory operations
List of Typical Skills For an IT Senior Manager Resume
1
Skills For Manager, IT / Senior Manager, IT Resume
- Spends a good amount of time working with business owners on planning and preparing for new projects, facilitating prioritization
- Prior experience working with C level management
- Work effectively across a wide range of constituencies in a diverse corporate and client environment
- Experience solving and operating business solutions requiring high availability and low latency
- Functional Competencies: Excellent Oral and Written Communication, Leadership, Business Acumen, Learning on the Fly, Planning, Problem Solving
- Possess good forward thinking capabilities to drive the build out and maturity of provision, testing and triage capabilities
- Experience directly managing or leading a team on one or more significant technology projects
- Experience supporting SAP Technical Basis functions in a large-sized complex SAP system landscape including ECC6/CRM/PI/BI/Portal/Solution Manager systems
2
Skills For IT Senior Manager Ent Apps Resume
- Experience supporting Marketing and Technical Support/Customer Care business systems
- Experience creating and evolving business capability roadmaps and technology investments
- Participate in strategic planning and prioritization of long term engineering plans
- Experience with managing and delivering solutions on SaS, Public / Private and Hybrid cloud platforms
- Experience in supporting IT Applications & Business Processes
- Experience in working on SaS, Platform as Service, Infarstructure as Sevice environment is a pluc
- Experience with informatics approaches involving biological pathway and systems biology is required
3
Skills For IT Senior Manager, Test & Deploy Resume
- Strong understanding of current technology landscape in clinical research
- A team player and leader, who has demonstrated consistent team leadership and coaching
- Experience managing medium to large technology portfolios
- Experience working with cross functional and global teams
- Hands on experience working with Globally Dispersed Cross-functional teams
4
Skills For Svcs IT Senior Manager Resume
- Previous experience with supporting enterprise wide systems like SAP, CRM, HCM, Channel Management systems and data warehouses
- Experience with implementing business continuity and disaster recovery programs
- Manage the planning, execution, resources, and technical recommendations of assigned priority projects
- PCI/PII security awareness & experience
- Passionate about the customer, and ensure every use of our tools is a great user experience
- Responsible for building and maintaining a strong team environment
- Experience with project management and understanding of project management principles
- Industry best practice/benchmarking experience
- Consolidate, rationalize corporate data stores
5
Skills For Enterprise IT Senior Manager Resume
- Defines priorities and associated technology investments to deliver maximum value
- Deep experience with desktop support in mixed environments
- Experience managing consultant resources, and internal and external technical personnel in a fast-paced, complex, global project environment
- Previous experience in projects with Finance areas
- Leading a team of dedicated professionals focused on : Performing review of build requirements
- Performing build and verification of infrastructures
- Providing Quality Assurance documentation
6
Skills For M&A IT Senior Manager Resume
- Understanding of the company’s strategic vision and future products, services, and strategies globally
- Working knowledge of web technologies (i.e. MVC, JQuery, Akamai, Amazon Web Services)
- Understanding of information security principles and practices
- Working knowledge of Office365
- Ensuring compliance with company's Software Development Processes.
7
Skills For JSC IT Senior Manager Resume
- Assist colleagues with designing, coding, testing, debugging, documenting and maintaining application programs
- Expertise with Global working environment and managing global teams, vendors and key internal stakeholders
- Manages account lifecycle management - determines level of expertise of the team members in dispersing of assignments, using best practice
- Advanced-level knowledge in Systems Security Policies and Procedures; Systems Security Testing and Auditing; Systems Security Metrics
- Display leadership and business judgment by anticipating client and project needs and developing alternative solutions
- Direct, guide, train the Team on the Software Development Activities ( Coding, Technical Design, Unit Testing etc).
- Has team leadership responsibilities including preparing performance evaluations
8
Skills For IT Senior Manager, Digital Channels Resume
- Lead medium and large manufacturing projects, executing on time and on budget all approved deliverables
- Recommend potential service enhancements to management by collecting customer information and analyzing customer needs
- Disaster Recovery management that is causing a loss of data and major disruption to Europe’s operations, services or functions
- Have knowledge and understanding to Dell’s applications mainly Dell Global Order Management System, APJ /EMEA Sales Application, and Product Data systems
- Comfort with working in a matrixed environment is required
- Thrive in a rapidly changing technology and business environment
- Coordinates business engagement for user acceptance testing, rollout, and adoption
- Orchestrates cross sector IT leadership forums addressing IT related topics with cross sector and Enterprise implications
- 45%: Lead and manage the CMDM team, transitioning the team from their current development focus to an IT BA/BRM/process team
9
Skills For Performance Improvement IT Senior Manager Resume
- Evaluates performance, including team input, and provides input, guidance, and corrective actions to team members
- Continuously assists in aligning teams to the business and program mission
- Provide leadership and oversight to HRP/Finance Analysts in ensuring EITS project and change management policies are adhered to
- Define, develop and implement applications systems for computing needs that reflect client requests or approved projects
- Delegate troubleshooting responsibilities; review solutions before implementation
- Advocate for the APG DCs with all IT functions to ensure they are receiving the best service possible in a timely manner
- Monitor incoming issues for trends and identify ways to proactively address/eliminate them
- Interfaces with ITS teams on tactical and strategic directives
- Ensures the collective team is positioned to ensure operational, reputational, and proprietary risks are minimized
10
Skills For IT Senior Manager Resume
- Industry knowledge of best practices for compute build and associated metrics to report on success
- Knowledge of LAN’s, WAN’s, VOIP, Satellite, TV Head End, microwave, WiFi, and telecommunications
- Functional knowledge of Servers, PC’s, Laptops, Routers, Switches, Firewalls, Storage Area Networks/ Network Attached Storage devices
- Demonstrated track record in managing multiple projects of significant size and scope, as well as providing services, support of applications, hardware and operating systems
- Experience in progressive managerial, supervisory and leadership role
- Strong understanding of IT Service Management principals and best practices
- In Information Technology, Business Systems and Project Management
- Change Management facilitation and ability to influence new processes
- Functions very independently, receiving high-level and/or strategic guidance; able to self-direct, plan and execute initiatives (projects, programs, strategies)
List of Typical Responsibilities For an IT Senior Manager Resume
1
Responsibilities For Manager, IT / Senior Manager, IT Resume
- Direct global IT supplier management experience as well as strong technically
- Prior healthcare or medical device and global Fortune 500 experience
- Experience working with senior leaders, interacting across multiple levels of organization & working with virtual teams
- Able to apply broad work experience and knowledge when analysing complex problems
- Working experience with ERP (SAP) and other enterprise operational systems integration with Big Data platform
- Experience managing BD delivery of Big Data processes and analytics to our Innovation Center and IT organization
2
Responsibilities For IT Senior Manager Ent Apps Resume
- IT experience in Datawarehousing space
- Strong understanding of core IT management processes
- Experience working in a complex IT environment highly desirable
- Experience managing a team of project managers
- ITIL certifications or equivalent experience
- Experience in leadership role
- Excellent Knowledge of Dells global fulfillment and logistics supply chain applications
- Excellent knowledge of Dells ODM supply chain design
- Experience with Agile methodology
3
Responsibilities For IT Senior Manager, Test & Deploy Resume
- IT experience within a Fortune 500 or similar IT environment
- Experience in pharmaceutical research and development is required
- Experience in vaccine research and development is required
- Demonstrated capability to develop, maintain, apply and influence data, application and technical architecture
- Heavy Data and digital experience required
4
Responsibilities For Svcs IT Senior Manager Resume
- Previously business relationship management experience is required
- Consulting with Business Partners to establish and drive requirements
- Expert understanding of operability testing and environment management policies, standards and procedures; and ensuring compliance
- Transform existing environment with high performing technology solutions
- Develops and manages departmental budgets including forecasting and variance analyses
- Develops mid-year and end-year performance reviews including setting goals and expectations
- Industry knowledge of best practices for successful operability testing and associated metrics to report on success
- Demonstrated ability to work independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking/planning in the execution of work plans
5
Responsibilities For Enterprise IT Senior Manager Resume
- Lead and manage IT Customer Facing BRM Operational Excellence – portfolio, financial and partner management
- Manage the Move, Add, Change, and Decommissioning of Internet and phone service to NAPA store locations
- Manage the teams of Store Internet and Voice Analysts supporting Store Operations for 1000+ stores
- Establish standards and procedures for Operational reporting and documentation
- Keep close contact with key Vendor and End-user representatives directly to ensure technologies are providing specified capabilities to customers
- Leading complex network software and hardware implementation solutions
- Oversee network and system administration, purchasing of IT equipment, IT Deskside Support and IT Global Service Desk Management
6
Responsibilities For M&A IT Senior Manager Resume
- Ensure technology training and usage is properly delivered to the site
- Lead effort to optimize the delivery of IT services utilizing resources from the IT infrastructure, desktop and service desk support functions
- Designs internal reporting systems to measure, monitor, and track progress toward corporate goals and department objectives
- Oversee efforts of system monitoring and performance
- Responsible for managing upgrades/patches in the database, middleware and applications layers
- Test: Develops test plan and conduct testing to ensure solutions meet business requirements
7
Responsibilities For JSC IT Senior Manager Resume
- Deploy: Develops deployment plan, including pilot simulations to ensure user acceptance; Assists in the release of the solution
- Leading end user support in a global enterprise
- Is successful at building cohesive teams
- Implementing portal & collaboration technologies, ideally Office365 and SharePoint
- A thorough understanding of IT security and internal control concepts and their practical application
- An understanding of TOGAF definitions, concepts and methods
- Understand and detect business issues and their impacts on the customer and operational environment
- Industry Expertise:Advise clients on appropriate M&A strategies and leading solutions for a given industry; actively deliver latest and forward-thinking guidance specific to an industry, while maintaining up-to-date knowledge of M&A activity across a client’s industry
- Proven ability to deliver against Support SLA’s with quality
8
Responsibilities For IT Senior Manager, Digital Channels Resume
- 16 5 operations of Oracle's internal Human Capital management application running on Oracle's Fusion Public Cloud and Taleo services, and the on premise eBusiness suite Human Resources Management system
- Develop and automate tasks and activities
- Manage a functional team in one or more sites. Work to develop employee’s skills; evaluate performance, provide feedback and oversees resolution of employee relations, issues
- Proven ability to deliver against Support SLA's with quality
- Engage with and manage the service & solution delivery of the company’s Point of Sale software suppliers, including but not limited to: defining and managing solutions, collaboration on prompt rectification of application problems and/or operational emergencies, keeping in mind the business requirements
9
Responsibilities For Performance Improvement IT Senior Manager Resume
- Responsible for career development/planning, performance, and pay discussions of team members
- Be a member of the JJQS&S QEM Leadership Team and the Complaints Management Leadership Team and partner closely with these business partners to become an extension
- Develop technology strategies and multi-generational roadmaps, and implement solutions which enable and advance the data management and analytical capabilities/processes
- Clearly understand Dell's short and long-term goals and align Team’s objectives with Organization goals
- Manages the stability of Dell’s Global Logistics systems and supply chain
10
Responsibilities For IT Senior Manager Resume
- Provide leadership to architect, design, and build of Big Data platform
- Provide the overall direction, vision, deployment and management for the SAP aftermarket and service management solution globally, across all SBG’s, locations, and functions
- Recommend system improvements and architectural enhancements to the product development team
- Position required to interface with NCR’s Global Sales Business/Product Owners and to develop, deliver and support solutions that are critical to those business owners
- Deliver monthly reporting/KPI’s re: capacity, forecast & resource utilization
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