IT Service Delivery Manager Resume Sample
Emmitt Ebert
225 Karine Flats,
Boston,
MA
+1 (555) 272 9060
Work Experience
IT Service Delivery Manager
09/2017
-
PRESENT
Dallas, TX
- Lead a diverse team of Quality Analysts and Testers in a challenging / fast paced environment
- Introduce and implement new ways of working that deliver efficiency and effectiveness within QA and Testing
- Proactively communicate with IT development and business teams to deliver high quality testing services
- Be hands on, understanding the technical details of the product(s) and assist the development and test teams in design and troubleshooting
- Innovate in areas of Automation, Test Environments and Test Data with focus to reduce manual effort and dependency on development teams for support
- Be motivated to contribute and do what it takes to get things done as well as motivate others
- Taking ownership of the business and technology partnership at our Auckland campus
- Overseeing IT infrastructure and the service desk for NZ
IT Service Delivery Manager Senior
08/2013
-
06/2017
New York, NY
- Assisting the Australia-NZ wider IT team in ensuring all internal requirements are met and projects are collaboratively and consistently implemented
- Ensuring the NZ business meets regulatory needs and requirements
- Leading and developing the NZ IT team
- Report to the Director of Continual Service Improvement to develop and improve IT Service Management processes and Metrics for Incident, Problem, and Change Management
- Maintain relationships with a portfolio of Chief Operating Officers and users in US, Canada, and Puerto Rico
- Assist in the fielding and triaging of escalations from users, brokers, and agents
- Assist with managing a portfolio of IT Services Vendors including Service Desk, Field Services, Network, hardware and software vendors
- Maintain high performing service support functions including and IT Service Desk, Desktop Support and VIP Support
- Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
Senior IT Service Delivery Manager
07/2009
-
03/2013
Chicago, IL
- Take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
- Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed
- Drive internal and third party service review meetings covering performance, service improvements, quality and processes
- Work across HUB technology towers to establish accountability with metrics
- Align with cloud strategy to ensure clean service introduction of new capabilities
- Serve as primary point of contact for pre-determined business escalations from and to IT
- Conducts evaluations with customers on the phone, via e-mail or through postal mail
- Sets customer satisfaction goals on various individual criteria as well as the total customer experience, and take steps to correct deficiencies
- Acts as the link between a variety of projects, customers, and resources
Education
Wittenberg University
2004 - 2009
Bachelor's Degree in Computer Science
Professional Skills
- Definition of Service Level Agreements in relation to contracted services, ensuring that SLA’s are achieved and that service quality and customer expectations are met or exceeded
- Excellent communication skills as well as analytical problem solving skills
- Global experience in support services, strong service delivery skills and vendor management experience
- Strong time management skills with the ability to manage complex work plans and conflicting priorities
- Demonstrate strong listening and verbal and written communication skills
- Excellent facilitation, collaboration, influencing, negotiation, and presentation skills
- Excellent Management Reporting skills
How to write IT Service Delivery Manager Resume
IT Service Delivery Manager role is responsible for english, leadership, analytical, reporting, customer, technical, presentation, german, java, trading.
To write great resume for it service delivery manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Service Delivery Manager Resume
The section contact information is important in your it service delivery manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Service Delivery Manager Resume
The section work experience is an essential part of your it service delivery manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it service delivery manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it service delivery manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Service Delivery Manager resume experience can include:
- Good priority setting and flexibility to react quickly on changing priorities
- Excellent combination of analytical and planning skills
- Excellent client facing skills, self-directed and the ability to thrive in a fast paced, highly critical environment
- Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment
- More than 5 years relevant working experience in Banking IT. Good knowledge of banking business and technology
- Maintain a focus on continuous improvement and the customer experience, ensuring a world class customer service experience and resolving customer concerns
Education on an IT Service Delivery Manager Resume
Make sure to make education a priority on your it service delivery manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it service delivery manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Service Delivery Manager Resume
When listing skills on your it service delivery manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it service delivery manager skills:
- Very good inter-personal skills to effectively interface with customers, team members, and other colleagues
- Excellent verbal and written communication skills.- Experience with the ITIL framework
- Detail oriented with excellent service reporting and documentation skills
- Excellent communications skills, ability to translate technical concepts and content into customer friendly language
- Strong presentation and communication skills with technical and as well business groups
- Demonstrated hands-on domain skills and track record of successful projects and deliveries
List of Typical Experience For an IT Service Delivery Manager Resume
1
Experience For IT Service Delivery Manager Senior Resume
- Excellent communication skills – written and verbal. English and German a requirement, others beneficial
- Outstanding team building and leadership skills and abilities
- Exemplary planning , coordination and influencing skills
- Exemplary planning, coordination and influencing skills
- Exceptional writing skills and abilities
- Significant knowledge of sales functions available in SAP ERP and how they can be effectively deployed into a manufacturing environment
- Experience with financial/budget management, scheduling and resource management Experience with GxP / CSV / e-compliance requirements in an IT context
- Experience or strong knowledge in the deployment and management of virtual environments including VMware ESX
2
Experience For IS / IT Service Delivery Manager Resume
- Experience in an IT leadership role is strongly desired
- Ensuring effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
- Defining the different types or IT technical services as well as the metrics to measure their effectiveness
- Experience in process modeling, documenting business requirements and documenting workflow using standard business process management notation
- 4+ yrs experience reviewing, maintaining and overseeing the creation of system documentation, following ITIL best practices
- Experience in banking, including Home Lending, Mortgage and PCL originations
- Background of implementing Service Delivery change to a high standard, with experience of transitioning existing services
- Demonstrable experience in running multiple projects of in parallel utilizing resources in a matrix organization, and partnering with multiple teams
3
Experience For Senior IT Service Delivery Manager Resume
- Experience with PowerShell scripting, and diagnosing security patching issues
- Lead all global audio, voice and video conferencing meetings with overall ownership for user experience and successful meeting performance
- Experience configuring/ administering enterprise level client management tools
- Broad experience within technical areas such as infrastructure, network administration, operating systems (MS Windows Linux), shell scripting etc
- Directly related experience using various infrastructure components including Microsoft, VMware, and other enterprise software and hardware
4
Experience For IT Service Delivery Manager NZ Resume
- Good understanding and knowledge of medical device manufacturing processes
- Experience managing and integrating with 3rd party service partners via direct integration methods such as SOAP / XML
- Direct experience managing a team of 5-10 technicians, working in a complex multi-tiered environment across multiple technologies
- Direct experience managing a vendor providing customized development / functionality on a vendor platform.
- Experience operating within the ITIL framework for Incident and Problem Management
- Experience building service catalogs
- Experience with dealing with the RiskMetrics vendor platform
- Develop new and implement existing administrative and operational policies and procedures and evaluate their relevance, efficiency and effectiveness
- Direct experience supporting Salesforce
5
Experience For Credit Risk IT Service Delivery Manager Resume
- Strong analytical capability for applying logic and creativity to solve problems
- Application development, testing and infrastructure management experience
- Experience managing IT operations for a mid to large sized company
- Related and progressive experience combining IT delivery, solutions implementation, project management, operations management, team leadership
- Thorough understanding of the Software Development Lifecycle with demonstrated credentials to deliver projects within budget
- Experience using enterprise Service Desk tools such as Cherwell, ServiceNow, or RemedyForce
- Strong understanding of client/server fundamentals and concepts
6
Experience For Senior IT Service Delivery Manager PC Client & Image Distribution Resume
- Strong Understanding of Java/J2EE, DB2, WebSphere Enterprise applications
- Experience in working with BSP (Business Server Pages) application and integration with SAP VMS
- Strong Understanding of BI platforms (Microstrategy, SAP, Cognos) and Data platforms (Oracle, Microsoft, IBM)
- Information Systems experience managing within a technology services environment
- 4+ yrs Linux/AIX/SUN system administration experience (Red Hat, SUSE, AIX, SUN) or Storage or Networking Systems
- 4+ yrs of experience involved in or managing DR and local recovery of IT systems
- Strong troubleshooting abilities and the ability to use logic to guide teams in incident resolution
- Recommends solutions to problems and cost-effective strategies for customers. Initiates any actions required to maintain or improve service levels
- Incident Management and incident communication experience
7
Experience For IT Service Delivery Manager, Pune Resume
- Experience in an IT support environment
- Experience of working in an IT service delivery role
- Excellent and robust understanding of ITIL processes and principles
- Excellent technical knowledge of windows software, windows active directory and related services
- A track record of continued and effective delivery in a fast paced, fluid IT service support / delivery environment
- Proven ability to communicate and present to colleagues, customers and stakeholders
- Experience with network and application monitoring tools, and the ability to interpret and act on alerts
8
Experience For IT Service Delivery Manager Resume
- Good understanding of Infrastructure technologies, Incident Management and Request Fulfilment processes
- Very good understanding of Asset Management
- Able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
- Demonstrates a breadth and depth of operation service delivery management expertise
- Good team player and highly motivated
- Operate within agreed budget and timeframes
- Managing a distributed team of IT professionals ensuring alignment towards common goals and objectives
9
Experience For IT Service Delivery Manager Senior Resume
- Working knowledge of Systems Development Life Cycle (SDLC) and Project Management Body of Knowledge (PMBOK)
- Understanding and working knowledge of Microsoft, IBM AIX, Red Hat, Oracle Exadata
- Overseeing the configuration, operation, and support of all IT End User systems
- Acting as a point of contact for process related questions or issues and facilitates process related meetings
- Ensuring contractual service support requirements are understood and managed
- Understanding how to leverage data to develop strategies and recommendation
- Manage a team of IT Program Managers (Leading and assisting them, DR, Hardware and Software Refresh, patching and security compliance
- Assist in the troubleshooting of network, storage, server, cabling, database, operating systems and application elements of a system
10
Experience For IS / IT Service Delivery Manager Resume
- Works with Monitoring and Alerting teams and vendors to automate incident creation, response, and self-healing scripts
- Is responsible for managing and monitoring infrastructure related to Records Management and testing environments
- Maintain high performing service support functions including IT Service Desk, and VIP support
- Can Develop custom tools and integrate with existing tools to increase engineering productivity
- Conducts recovery exercises, and is able to document every step and progress made during the recovery to create a formal results report for customer leadership
- Support peripheral devices including printers, copiers, scanners
- Show drive and interest in learning new system, applications, technologies, and most importantly business domains
- Provide leadership and management to develop high performing teams; implement management metrics to measure success of the team
List of Typical Skills For an IT Service Delivery Manager Resume
1
Skills For IT Service Delivery Manager Senior Resume
- Expert PC diagnostic and troubleshooting skills required
- Experience working in Incident and Problem Management
- Experience in IT Service Management
- Client and client expectation management experience
- Strong Process and Workflow knowledge
- Experience in IS Service Delivery or related
- Working knowledge of VMware and server virtualization
- Understanding of service management concepts, broad knowledge of different IT disciplines and how they integrate with each other, GMP knowledge
- Integrate with the Infrastructure Service Management Team creating a cohesive operating model between the IT Quality and Service Delivery Teams
2
Skills For IS / IT Service Delivery Manager Resume
- Create reporting and deliver updates regarding Division system performance
- Attention to detail whilst maintaining a results oriented approach
- Manage internal and external communications, complaints and escalations, negotiating solutions and resolutions to conflicts that have been escalated
- Understand processing environments for supported products and services
- Develop and maintain own teams’ standards and procedures that support the overarching departmental standards and procedures
- Flexible but methodical and thorough process oriented approach
- Management and motivation of teams
3
Skills For Senior IT Service Delivery Manager Resume
- Mitigate risks and manage issues to resolution
- Innovative thinker – able to turn customer requirements into solutions. Ability to see the big picture
- Infrastructure systems, network, and ITIL process design implementation
- Develop the processes and governance required to operate an Infrastructure Process Control and Improvement portfolio, creating the compelling cases for investment that support opportunities to address existing problems, business risk and exploit value and best practice
- Coach and influence senior leaders and business partners to adopt and promote mindsets/behaviors needed to create a learning environment and sustain a culture of IT Quality and continuous improvement
- Create an open environment that fosters idea generation and collaboration, enabling diverse solutions to complex problems and IT controls
- Central leader in the coordination of Infrastructure Operations KPI Management and COBIT Controls Compliance
- Acts as an ITIL expert in the analysis and development of existing processes, procedures and methods to promote effective business and systems operations through standardization, improvement, simplification and discontinuance
- Establishes and maintains strong and productive relationships with key stakeholders ensuring that the service requirements of the business are understood and are incorporated into a framework of continuous improvement
4
Skills For IT Service Delivery Manager NZ Resume
- Establish and maintain strong productive relationships with the Infrastructure Leadership to ensure that service performance is effectively managed and monitored and issues are dealt with promptly
- Promote best practices establishing an IT Quality Improvement Culture across the Infrastructure Organization
- Establishes and documents a tailored strategy quality plan for the performance of quality assurance activities and process controls
- Evaluates work products to assess quality and reports findings. Researches alternative solutions to problems, determines proper approaches, makes verbal and/or written recommendations to appropriate parties and implements solutions. Leads and oversees implementation for recommendations ensuring resolution
- Gathers uses and independently analyzes defect metrics data. Presents analysis findings to the appropriate levels of management verbally and through the preparation of periodic written reports. Recommends and implements alternative approaches as appropriate
- Participates as a contributor or oversees special projects, external audits and process improvements in support of quality assurance initiatives. Provides process guidance and improvement recommendations based on current processes and future direction of processes
- Collaborates with management in defining and maintaining effective and efficient quality programs, including develop and presenting associated training and familiarization to affected staff. Provides expertise and in revision and updating of standard practices and procedures as appropriate
5
Skills For Credit Risk IT Service Delivery Manager Resume
- Experience in Supplier Commercial Management
- Experience of Outsourced IS/IT partnerships
- Experience in Contracts management
- In-depth knowledge of ServiceNow, Rally, Jira, or other service management tools/frameworks
- Liaise with business unit managers on a monthly basis, ensuring the provision of service is appropriate to their needs and gaining / providing feedback on services provided
6
Skills For Senior IT Service Delivery Manager PC Client & Image Distribution Resume
- Lead a team of IT professionals including developers and business systems analysts; responsible for all administrative tasks of Human Capital management including performance management, salary administration, training
- Assure production stability of systems including assuring 24x7 support from team, responding to and resolving production incidents, diagnosing issues and implementing root-cause solutions, informing and responding to business segments regarding problems and problem correction
- Responsible for roadmap planning with business partners, determining evolving needs of the business and identifying technology solutions to meet those needs
- Responsible for project execution including solutioning to meet project needs, initial estimation, resource assignment, working with other impacted IT areas, removing roadblocks during project execution
- Share core knowledge and experience with other Service Managers in the team
- Experience in Service Delivery or support in a large scale and diverse technical environment (Incident Management, Escalations, etc.)
- Responsible for identifying and addressing risks within the group and applications and conforming to all IT policies, standards and controls
7
Skills For IT Service Delivery Manager, Pune Resume
- Able to combine understanding of business needs and IT security requirements
- Drive process and system enhancements to maximize the business value of the Service Now platform
- Serve as the system owner to ensure the consistent use of FBL IT standards for all Service Now modules (problem, change, lean/agile, incident, vendor management, asset, etc) and make sure all data is secured and systems are operated in accordance with retention, legal, audit and regulatory requirements
- Strong relationship management ability; partner with business and technology stakeholders on technology initiatives, including management of project intake process
- Understanding the line of business and partners within division to develop technology solutions for new business needs as well as manage current systems
- Support the relationship management for management control and internal control
8
Skills For IT Service Delivery Manager Resume
- Senior level and mature understanding years of IT Service and Delivery Management principles with a proven track record of delivering results and introducing key ITIL
- Assist the Service Manager to Implement and track Continual Service Improvement Plans (CSIP) to provide excellent service to the customer base
- Work with internal governance and compliance teams to ensure that company standards are maintained for your customer service base
- Collaborate with other customer support managers to drive consistent process and productivity improvements
- Monitor and report daily, weekly, monthly and yearly SLA’s and measures as required
- Become an advocate of the Service Management process across the whole organisation
- Be part of the out of hours support rota as needed
- Willingness to support and mentor more Jr. level employees
9
Skills For IT Service Delivery Manager Senior Resume
- Advanced knowledge of the principles, processes, phases and roles of multiple infrastructure development methodologies
- Work with new technologies, and effectively troubleshoot issues to capture data points needed to engage IT SMEs in resolution / investigation activities
- Professional presence to effectively communicate ideas and solutions across all levels of the organization, including business staff personnel, senior executive management, the local site’s management team, other technical personnel and IT consultants (written & verbal)
- Excellent organizational and documentation skills; detail-oriented and analytical
- Experience
- ITIL or equivalent knowledge through experience
10
Skills For IS / IT Service Delivery Manager Resume
- Able to demonstrate initiative and proactive approach to daily tasks
- Working knowledge of Microsoft Windows Server and Active Directory account and permissions management
- Knowledge of VoIP Telephone systems
- Familiarity with Microsoft, Dell and other relevant vendor support and escalation procedures
- Figures driven, excellent communication skills, assertiveness, conflict management, ability to coordinate activities globally, languages: English and key local language based on geographical and/or area of responsibility
- Strong customer and service quality focus, attention to details, ability to adapt to audience, result driven
List of Typical Responsibilities For an IT Service Delivery Manager Resume
1
Responsibilities For IT Service Delivery Manager Senior Resume
- Very strong written and verbal communication skills and ability to work as part of a global, senior management team
- Relevant working experience in Banking IT. Good knowledge of banking business and technology
- Proven project management experience in the implementation of complex business applications including the integration of disparate applications
- Team Leading experience and vendor management experience would be advantageous
- Cost management, including optimizing the infrastructure landscape by consolidation and decommissioning
- Leading Application Development Projects. Experience working in an Agile Environment and leading Scrum Sessions
2
Responsibilities For IS / IT Service Delivery Manager Resume
- Excellent knowledge of software applications including Windows 10, Windows 7, Microsoft Office, Office 365, enterprise-level Anti-Virus & Web filtering
- Experience (minimally 2 years) in providing IT infrastructure support areas covering network, voice, firewall, PABX and vendor management
- Experience of leading teams in high-performance, large-scale systems
- Experience in large scale, distributed environments in multiple technologies including Network, Storage, O/S and Database
- Experience working on projects in multi-team environment
- Experience in managing internal or outsourced teams
- Between 3-5 years banking experience
- Experience with MS Office Suite, including Excel, Visio and Word
- Experience integrating with other enterprise systems such as Active Directory and HR Systems
3
Responsibilities For Senior IT Service Delivery Manager Resume
- Experience delivering technology support across a diverse range of IT services
- Leadership experience in a global end user environment and driving the adoption of technology
- Act as an IT ambassador, working with other departments to communicate IT matters and build strong relationships with business owners
- Experience of working with third-party service providers e.g. contact centre
- Solid technical background (ETL / DBMS (Oracle) / Java)
- Providing training and mentoring for functional teams to ensure that process guidelines are understood and followed
- Presenting operational and service level reports and explains service level support available to internal or external customers
4
Responsibilities For IT Service Delivery Manager NZ Resume
- Collaborating with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement
- Developing complex solutions to business problems or customer engagements through in-depth analysis, coordination and negotiation with key decision makers
- Inventing new products and processes to achieve strategic business objectives
- Able to lead a team including, hiring, coaching, mentoring, and training team members to be successful
- Work on a fast paced, forward-looking brand who is pushing the status quo in using data to drive marketing decisions
- Mentor and develop Client Solutions team members by conducting performance reviews, goal setting, promotions, hiring and disciplinary responsibilities
- Provide IT service performance reports by collecting, analyzing, and summarizing data and trends
5
Responsibilities For Credit Risk IT Service Delivery Manager Resume
- Oversee the implementation of new systems following handoff from the Design and Engineering team and retiring of decommissioned equipment
- Delivery of agreed services, including capacity planning
- Services improvement, including regular reviews and reporting
- Guides the day-to-day workload of local and remote IT Support Technicians, providing a data-driven approach for managing support queues and SLAs
- Knowledge of operating/ administering System Center Configuration manager (SCCM)
- Manage the IT service delivery of outsourcing and service provider. Ensuring that infrastructure services meet service level agreements
- Capacity Planning - ongoing reviews of capacity plan
6
Responsibilities For Senior IT Service Delivery Manager PC Client & Image Distribution Resume
- Work with OIT Service Owners on designing and implementing support processes and service improvements based on customer feedback
- Oversee builds of new servers and new system implementation. Including system hardening to ensure all systems deployed are "production" ready
- One (1) year of developing and managing continuous improvement programs
- Knowledge of developing and managing service level agreements, key performance indicators, and critical success factors
- Attends meetings regarding IT projects, representing the Data Center team as an ambassador
- Can design, build & maintain software infrastructure using complete SDLC for the build, deployment and testing of the department's systems globally
- Co-formulating and execution of the roadmap for the outsourced infrastructure services
- Escalation point for SEV-1 incidents and to supplier concerning non-performance
7
Responsibilities For IT Service Delivery Manager, Pune Resume
- Architect, Plan and executing complex disaster recovery solution
- Act as “White Glove” VIP support for executives and special events, providing a personal hands-on, high-tough level of support
- Provide audio/video administration and moderation for company-wide meetings and video conferencing events
- Champion the rollout of imaging, deployment and MDM solutions for Windows platforms
- Develop competency and proficiency with Office 365 productivity offerings, serving as a thought leader for the use cases of these tools
- Accountable for the overall desktop strategy and roadmap for the organization including lifecycle management for all client hardware and software
8
Responsibilities For IT Service Delivery Manager Resume
- Serve as escalation support for all desktop related issues supporting the organizations incident and problem management escalation processes and practices
- Coordinates and controls environment activities according to ITIL processes for incident/escalation, change, and release
- Guides and supports business analysts in defining processes for internal systems and external interfaces
- Provides program specific monthly reports, focusing on operations and support
- Implements and improves system operational processes, policies and procedures according to ITSM best practices
- Initiative to drive all incidents to resolution, and ensuring timely participation by all stakeholders
9
Responsibilities For IT Service Delivery Manager Senior Resume
- Work with all infrastructure teams to identify and resolve reoccurring issues
- Works with performing suppliers to address specific issues and establish continuous service improvement plans
- Support DBS China business growth in IT areas such as new branch opening, servers’ implementation and deployment, storage and backup management, etc
- Third Party Vendors - provide information regarding internal focal points for support and for any third party contract arrangements
- Ready to take responsibility for the service performance of all team members and supporting personnel
- Clear understanding of the industry and competitive trends that impact your role
- Direct the maintenance, accuracy and improvement of CRM database, BI reporting tools, Google Analytics and other data capture systems and tools
- Support DBS China business growth in IT areas such as new branch opening, data and voice network deployment, network security and rationalization, etc
10
Responsibilities For IS / IT Service Delivery Manager Resume
- Develop a clear understanding of business partner’s IT needs and overall organizational strategy to best accommodate their business objectives
- Manage small technical work efforts and/or projects ensuring that they are completed on-time, within budget and to the customer’s satisfaction
- Manage RSS’s fee-for-service revenue streams, provide timely invoicing, track payments, and generate monthly financial reports
- Develop and maintain close working relationships with Service Provider/Service Partner staff
- Work closely with the Design and Engineering team to help with the recommendation and development of technical roadmaps
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