IT Technical Analyst Resume Sample
Odell O'Hara
4272 Neal Forks,
Phoenix,
AZ
+1 (555) 984 2067
Work Experience
Senior IT Technical Analyst
09/2015
-
PRESENT
Philadelphia, PA
- Hands on development experience in Java/Java EE
- Experience in REST service technologies like CRUD
- Experience in unit test frameworks
- Provide solutions based on the business requirements
- Work with global teams and a flexible work schedule
- Be on top of the ticketing system and assignment based on the engineer’s skills thru Latin America
- Extensive equipment support experience with PC’s
- Design and develop scalable technical implementations
- Provide support for existing software solutions
IT Technical Analyst
03/2013
-
07/2015
Philadelphia, PA
- Work closely with globally distributed business analysts and architects to build an effective software solution
- Collaborate with business Subject Matter Experts (SME’s) to identify recommendations for process improvements
- Very strong web application front end user interface (UI) and server side code development skills
- More than 5 years of .Net with C# experience with both ASP.Net Web Forms and MVC
- Strong knowledge of web security. Cross-site scripting and SQL injection prevention
- Excellent JavaScript experience with AJAX and jQuery
- Create web pages/applications without using any automated drag and drop tools
- Strong SQL query skills with ability to develop MS SQL Server stored procedures
- Strong communication and documenting skills
IT Technical Analyst Principals IN
04/2007
-
12/2012
Detroit, MI
- A self-starter able to follow directions and deliver timely results without undue hand-holding
- Work with project coworkers and business owners to produce results perhaps without detailed specs
- Classic ASP or JSP experience
- IOS or Android experience for future mobile application development
- Familiarity with SQL 2008 & SQL 2014 administration and coding
- Familiarity with SQL optimization techniques
- Familiarity with multiple browsers and their differences
- Provide first level contact to client issues and requests related to computer systems, software and hardware - follow up with clients, provide feedback and see problems through to resolution in a timely manner
- Provide technical support via phone or electronically and ensure resolution to ticket requests on a first-in first-out basis
Education
Southwestern University
2003 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Strong problem-solving, analytical, and critical thinking skills
- Able to demonstrate established planning and organization skills with consistent follow-through
- Prior experience in supporting production critical global enterprise applications. Ability to support during holidays/weekends
- Able to apply problem identification and problem solving skills to assist customers in their decision making process
- Understanding and/or experience in technical support and testing
- Experience extracting, modeling, and manipulating data using Microsoft, Access, SQL, Tableau or similar tools
- Able to operate a personal computer, either desktop or laptop, for extended periods of time creating, composing and reviewing documents and spreadsheets
How to write IT Technical Analyst Resume
IT Technical Analyst role is responsible for architecture, troubleshooting, sql, software, research, design, server, analytical, health, technical.
To write great resume for it technical analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Technical Analyst Resume
The section contact information is important in your it technical analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Technical Analyst Resume
The section work experience is an essential part of your it technical analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it technical analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it technical analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Technical Analyst resume experience can include:
- Excellent time management & prioritization skill
- Excellent organizational, verbal and written communication, and interpersonal skills
- Able to use strong analytical skills and technical expertise with an ability to provide insightful analysis
- Troubleshooting & support skills
- Able to communicate accurately and effectively both verbally and in writing
- Technical problem-solving skills necessary to analyze environment
Education on an IT Technical Analyst Resume
Make sure to make education a priority on your it technical analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it technical analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Technical Analyst Resume
When listing skills on your it technical analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it technical analyst skills:
- Able to demonstrate strong project management skills
- Able to demonstrate excellent communication skills to present results of work assignments to senior management
- Strong communication, organization and facilitation skills
- Effectively manages / prioritises work in close alignment with business and IT stakeholders
- Excellent communication skills; positive customer-centric attitude
- Effectively prioritize and execute concurrent tasks independently
List of Typical Experience For an IT Technical Analyst Resume
1
Experience For Senior IT Technical Analyst Resume
- Basic SQL, C+++, Java, .Net, C# skills
- Effectively create, escalate and close tickets
- Update, Operate, Maintain & Support the LAN/WiFi equipment, Software, Hardware & Wiring
- Log and track IT-related received goods
- Related experience
- Strong PBX operational support and systems management and administration
- Some ability to mentor less experienced personnel
- IT experience in a similar technical environment
2
Experience For It-technical Analyst Resume
- Bilingualism in French and English a strong asset, English mandatory
- Experience in Oracle SQL / Windows Server 2008, 2012 / Linux OS / Apache , IIS web servers / Weblogic Application Servers
- Training of all management staff regarding use of registers, company owned computers and time clock systems
- Identifying and documenting system requirements
- Maintaining multi-dimensional databases using OLAP server for Hyperion Essbase
- Requesting vendor quotes and network drops
3
Experience For IT Technical Analyst Principals IN Resume
- Communicating requirements, updates and status
- Holding project team to timelines and completion
- Tracking of all IT projects from inception date to completion
- Creating additional ways to create a more successful IT partnership between Third Party Help Desk, Highgate IT & Property teams
- Understanding of Siebel architecture Web/Gateway/App server/components
- Programming and software development
4
Experience For Development IT Technical Analyst Resume
- Understanding of quality and test assurance
- Supporting a variety of applications and internal employees with Tier 1-2 related issues
- Paticipate in new implementations by changing configurations and testing for onboarding new partners
- Participate in new implementations by changing configurations and testing for onboarding new partners
- Maintain and writing custom scripts like Essbase calculation scripts, automating Essbase cubes using MaxL and Essbase commands
- Comprehensive benefits package starting day one on employment; including medical, dental, vision, retirement, stock purchase, tuition reimbursement, and more
- Provide a monthly report on the overall health of the LAN, highlighting issues and making clear recommendations for improvements
- Fully knowledgeable of business logic, logic diagrams, system analysis techniques, testing, debugging, documentation standards
5
Experience For Corp IT Technical Analyst Resume
- Some understanding of SOP’s governing the department
- Environment tuning and troubleshooting Siebel server component issues
- Able to use leading computer tools including Excel, Word and PowerPoint
- Team building participation and coaching either company or community driven
- Install and support PC, laptop, tablet and mobile hardware and applications software including supporting desk moves/new work place setups
6
Experience For IT Technical Analyst Resume
- Investigate issues reported by analyzing data, patterns and working to resolve them with the broader group
- Log and keep record of client requests or issues through the ticketing system
- Manage secure archiving of software licenses, media, and maintenance agreement documentation
- Provide functional backup for telecom operations within the facility (cross-training involved)
- Check all port/terminal hardware (PC’s, printers) each port day morning to ensure proper operation
- Monitor support mailboxes and respond to internal sales personnel’s issues by logging and
- Handle issue recognition, research, isolation, resolution and follow-up for user issues, referring less than 10% of all volume to next level of support
- Payroll- Oversee all payroll systems and records (PTO) to insure proper record keeping for all campus Chartwells staff
7
Experience For Senior IT Technical Analyst Resume
- Provide technical research resources for incident resolution coordinating with vendors when necessary
- Work with software vendors regarding resolution of application bugs and systems issues
- Project management of new food service outlet implementations including
- Work with applicable resources to troubleshoot networking and broadband related issues
- Maintain troubleshooting documentation for frequent incident occurrences and FAQ’s for user groups
- Identify trends & provide improvement recommendations to the LAN design, through summaries & analysis of available LAN monitoring reports
- Keep LAN inventory and tracking of lease replacement activity, as well as, support contracts for responsible equipment
- Maintain and update all related documentation to LAN/WiFi Infrastructure/Wiring design and configuration
8
Experience For It-technical Analyst Resume
- Maintain and support of LAN based infrastructure in our Sterling Forest location
- Work closely with senior analyst and team lead, keeping informed of issues and status updates
- Work with Third-Party Help Desk on creating reports
- KPI creation and tracking
- Assist with management of Third-Party during property transitions
- Work with VP, IT Services & Delivery on proper resource allocation for the various regions and coming up with "best case" for optimal property IT stability
- Analyze 3rd party tools that can assist in managing success
9
Experience For IT Technical Analyst Principals IN Resume
- Intermediate and above IT break/fix troubleshooting knowledge
- Assist with onboarding new employees/users with IT equipment and software
- Assists cross functional team with documentation, training and usability efforts
- Oversee the install and testing of application patches and upgrades
- Responsible for overseeing the Business Analyst in development of ERP reports
- Responsible for development of technical methods and ensuring conformance to ERP system guidelines for interfaces and reports
10
Experience For Development IT Technical Analyst Resume
- Manage, according to Linamar project management guidelines, and participate in various technical and systems related projects
- Provides direct training to Applications Support, IT Business Analyst and end users as required
- Manages the Business Objective Report Server and provides support for the developers using the server
- Knowledge of SQL Server Management Studio, MSSQL and SQL Reporting Services is an asset
- Knowledge of desktop and server operating systems, network software/systems
- Provide troubleshooting expertise in PC’s, laptops, Blackberry, and their associated software
- Group BIS consists of geographically dispersed teams and therefore all roles include working with remote and cross-cultural teams
- Basic level of accounting knowledge
List of Typical Skills For an IT Technical Analyst Resume
1
Skills For Senior IT Technical Analyst Resume
- Knowledge and skills in business domain and related IT services and solutions
- Proven experience of variety of technical analysis tools/techniques
- Proven experience of variety of software and integrated complex systems in a quality and compliance environment
- Strong SQL experience (MS-SQL or Sybase)
- Good C# &. NET experience
- General MS office skills
- Strong customer focus and cultural awareness to operate in a complex, multi-country environment
2
Skills For It-technical Analyst Resume
- Good understanding of Oracle databases and shall be able to coordinate with the DBAs on troubleshooting DB related issues impacting the application
- Good hands on knowledge on server resource monitoring(CPU/Memory/Disk space) Performance tuning
- Experience working within Service Now : helping to track the SLAs and navigate the system
- Experienced in authoring and reviewing system development lifecycle documentation
- Contribute to innovation, and thinking/working “out of the box” as appropriate and when possible to achieve efficiency for a better user experience
- Review and analyze the effectiveness and efficiency to existing systems and develop strategies for improving
- Experience with Agile methodology and Jira issue tracking software
- Good understanding of finance and insurance processes
- Experience of working in a global organization with complex/ geographical context
3
Skills For IT Technical Analyst Principals IN Resume
- Experience of working with remote / offshore development teams
- Experience converting customer requirements to technical specifications
- Experience in an IT Helpdesk position, customer-facing
- Experience working on Salesforce Community Cloud
- Have strong business orientation and understanding of business-IT relationship
- Provides excellent customer service during operations
- Able to demonstrate sound judgment, decision making and analytical ability
- Able to establish, foster and maintain positive and effective working relationships with internal and external contacts
- Able to provide a valid state driver’s license and have a safe driving record as determined by the Company
4
Skills For Development IT Technical Analyst Resume
- Experience with the following technologies: Windows 2008/2012 server hardware/software, TCP/IP, LAN/WAN, HP and Cisco
- Experience in remote troubleshooting
- Hospitality IT lifecycle knowledge and experience with managing
- Experience in installing application patches and upgrades
- Experience working in a Windows 7/Windows Server environment
- Experience with Source Control Management (SCM) like Git
- Experience of bank and transactional recon tools
- Experience of Agile project management methodologies with the ability to manage a number of concurrent projects
5
Skills For Corp IT Technical Analyst Resume
- Experience in FX, Retail, AML, PEP/Sanctions, Operational Risk, Fraud, Data Protection, PCI, BI
- Project management experience, ability to project manage service pack/bus stop releases
- Project timescales and budget; Project/change priorities
- Excellent business engagement and business acumen
- Past Commercial Pharmaceutical business engagement experience
6
Skills For IT Technical Analyst Resume
- Experience of Collaborative toolsets (Jira, Confluence)
- Experience of liaising with business users to establish requirements for enhancements and issues, translating to resource estimations
- Strong Analytical Thinking and Problem-Solving Capabilities
- Experience of working on support and project work in pressurised environment
- Plan, organize, prioritize and follow-up on tasks to complete work as scheduled and to meet deadlines
7
Skills For Senior IT Technical Analyst Resume
- HS/GED and 7 years of relevant experience
- Progressive IT experience
- Experience with Windows O/S and Active Directory environment
- Experience with CS GOLD or ODYSSEY
- Customer Service/Help Desk/Remote Support Experience or Equivalent
8
Skills For It-technical Analyst Resume
- Creative examples and work samples for a portfolio that demonstrates adherence to process and best practice
- Software: strong in Kofax TotalAgility, SalesForce, or comparable platform
- Experience in UNIX/Linux based environments and deep knowledge of concepts like high availability and disaster recovery
- Able to demonstrate proficiency with licensed and unlicensed radio systems,
- Able to demonstrate flexibility to work in fast-paced, lean environments with team player approach
9
Skills For IT Technical Analyst Principals IN Resume
- Able to demonstrate creativity/innovation
- Proven technical development and analysis expertise
- Strong track record of delivery within a financial services organization
- Insurance knowledge and experience is desirable
- Experience as an Analyst in an IT department
- Experience as an Intern in a major bio pharmaceutical company
- Familiarity with laws, rules and regulations applicable to the pharmaceutical industry or other regulated industry experience
- Monitor and manage users’ data storage requirements to ensure effective use of resources
- Has certain experience on Microsoft back end technologies such as Windows server, AD, SQL server, etc.
10
Skills For Development IT Technical Analyst Resume
- Work with the network team to test and evaluate recommended technology improvements to improve reliability, effectiveness and users
- Understanding of Clustering, Load balancing and Webserver configurations in detail
- Leading and contributing to working groups, clubs, groups/guilds, or organizations that discusses data science in business
- Working with Third-Party on keeping IT projects on time by managing resource allocation
- Writing User Stories / Defining Features / Requirements for Tech team consumption
- Maintaining delivery Road map and Managing Product releases with development teams and external customers
- Troubleshooting issues related to hardware and software such as printer related issues, Outlook related issues, Windows 7/Windows 10 issues
List of Typical Responsibilities For an IT Technical Analyst Resume
1
Responsibilities For Senior IT Technical Analyst Resume
- Experience of working with and managing third party suppliers/vendors
- Previous experience (3-5 years) of delivering business analysis on regulatory-related projects from the specific IT function’s perspective
- Utilize and manage company help desk solution to track and prioritize workload
- Working with local and regional teams to coordinate and implement new tools, strategies and promotional activities
- Verify service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems
- Provide IT user training including new hire IT Orientation
- Cisco Networking Training
2
Responsibilities For It-technical Analyst Resume
- Proactively identifies problems and provides solutions to management before implementing corrections
- Support and maintain VOIP system including but not limited to Cisco Call Manager, Cisco Voice Mail, Cisco Auto Attendants, Cisco Video systems
- Provide advance level programming and technical support for voice hardware, applications and software
- Work closely with the Contact Center and with the Network Engineering Team
- Application Development and coding knowledge
- Full understanding of office productivity tools
- Comprehensive hardware and software troubleshooting knowledge
- Cisco Unified Communications Certified Training
- Cisco Certified Contact Center Training
3
Responsibilities For IT Technical Analyst Principals IN Resume
- A talented custom configuration specialist who has worked with design surfaces to build workflows and orchestration leveraging vendor platforms
- A background in content creation using best in class products in order to generate reports and dashboards
- Languages: Scripting or Configuration-first and either platform or product specific, or generic like R, Python, and SQL
- Knowledge of engineering applications (Clearcase, Clearquest, Doors) would be an asset
- Working as a business or technical analyst
4
Responsibilities For Development IT Technical Analyst Resume
- Working in an IT environment
- Working on an agile development team
- Knowledge of V11 (Essbase/Planning/HFM/FDM/DRM) is an added advantage
- Manage implementation projects for Corrections new business and software upgrades in existing accounts
- Program POS menu and price changes following Enterprise standards
- Performance tuning on Siebel servers- Set up of new custom Siebel components, Profile configuration, etc
- Able to apply troubleshooting techniques for electronic equipment and systems
- Abel to learn and use theories, principles, practices, methods, and techniques used in telecommunications and electronics engineering
5
Responsibilities For Corp IT Technical Analyst Resume
- Active participation or membership in the local technical community supporting workshops and events to grow knowledge in data science outreach
- Write technical and user facing documents and make them understandable to mere mortals
- Obtain, track and ensure that Success criteria are being met for the requirements and align QA teams to the requirement for test cases
- General Telecommunications and networking knowledge
- UNIX and/or windows scripting
- Knowledge, understanding and application of BA best practice e.g: “MoSCoW”
- Knowledge and understanding of requirement management in an Agile Environment
6
Responsibilities For IT Technical Analyst Resume
- Work with the Project Managers and Product/Relationship Partners for estimation of costs for IT solutions, including Non–Functional & Service & Support/
- Interface with vendors to solve problems and present solutions to better Orvis’ use of technology
- Research support tickets to resolve issues related to the application or a business issue and suggest processes to prevent reoccurrences
- Understand the business environments supported by all elements of the Staples’ customized instance of Salesforce.com, including sales reporting, Chatter, Mobile and sync tools. Understand the complete sales cycle with specific Salesforce.com CRM knowledge
- Perform logical analysis of issues using extensive troubleshooting skills while interviewing users to collect all pertinent information concerning reported issues
- Translate technical knowledge to appropriate user level of knowledge to lead user through diagnostic procedures to determine root cause and corrective action
- Acquire and continue to develop independent expert knowledge of the Salesforce.com application and how it is used by the business. Contribute and share new learnings within team’s knowledge base
- Follow Software Development Life Cycle (SDLC) methology and Aramark’s standard practices
- Familiar with Microsoft user end solutions such as Outlook, Office Suite, Lync, etc.
7
Responsibilities For Senior IT Technical Analyst Resume
- Adheres to CNP’s Change Management process
- Conducts network troubleshooting using network protocol analysis tools such as: Sniffer Pro, Cisco Works, NAM’s, Net Flow, NetMRI, Solar Winds and Net Scout probes
- Provide technical support on a variety of issues. Escalate problems to next level support professionals when necessary
- Investigate new technologies as necessary to enhance or develop products
- Analyzes, evaluates, designs, develops, implements, patches, upgrades, configures, and tunes Single System and Oracle EBS environments as well as other assigned applications
8
Responsibilities For It-technical Analyst Resume
- Prevents downtime, increases system availability, monitors performance, manages data and/or ensures data integrity
- Provides support for custom interface development
- Prepares and updates documentation for new and modified systems, environments, hardware and software or databases
- Works with internal IT and business personnel as well as external B2B partner technical staff
- Ensures projects meet all business, technical and development specifications
- Participates in product evaluation, product installation, and product upgrade efforts. Installs and configures hardware and software products, as well as new standards and procedures
- Manage PBX, ACD, Voice Mail, IVRs, Session Border Controllers and a full range of contact center systems
- Configure and troubleshoot Voice Gateways
9
Responsibilities For IT Technical Analyst Principals IN Resume
- Complete a daily analysis of network devices for any potential performance, availability, and/or stability issues, and resolve any issues that are found
- Monitors the voice team’s ticket queue, works any tickets possible, and escalates when necessary
- Troubleshoot Sev1, Sev2 and Sev3 incidents and maintain internal SLA’s
- Assists with network team projects
- Partner with the business to identify and define the necessary capabilities and business questions to be answered
- Design and Develop any metrics with the necessary business rules to be applied
10
Responsibilities For Development IT Technical Analyst Resume
- Quickly prototype solutions, gather feedback, and adjust “on-the-fly” to achieve the final visual requirements
- Provides input to the platform teams to guide the enterprise toward a target state for industrialization
- Complete any necessary documentation for the solutions in place
- Keep abreast of new technologies, work processes, industry practices, and standards
- Interact with business users, solution/software providers, and IT colleagues to brainstorm and implement solutions
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