IT Technician Resume Sample
Cleora Bradtke
6455 Lebsack Shoals,
Detroit,
MI
+1 (555) 491 1229
Work Experience
Senior IT Technician
09/2017
-
PRESENT
San Francisco, CA
- Experience in an IT role in a fast-paced luxury hotel/conference environment
- Provide technical and procedural support and guidance to junior and Tier 1 colleagues
- Participate in standard procedure creation and maintenance, contribute to Knowledge base
- Participation in out of hours work and on-call rota as required. Work in a fast-paced environment, be adaptable to continuous change and responsibilities, and work out of different physical office locations when required
- Under guidance, participate as part of project team to provide technical support, resolve issues and plan for assigned IT functions
- Provide customer facing support services to internal colleagues
- Continuously expand knowledge in at least one of the 6 career paths and apply it to software development, system architecture, program management, software quality assurance, and understanding and developing business solutions
IT Technician
04/2010
-
04/2017
Los Angeles, CA
- Work with Lead Technicians on difficult to solve problems or configurations
- Image and configure mobile devices
- Assist with basic server network services configuration and management including: user account management and network access to servers, perform server backup and restore procedures, and system monitoring and server/services availability
- Basic indoor/outdoor cable plant management; install, tone, test, and terminate
- Open tickets with carriers and data centers providers
- Participate in coordinated, scheduled maintenance activities with multiple parties in multiple locations
- Place test calls in support of telephony infrastructure
Junior IT Technician
01/2007
-
03/2010
Phoenix, AZ
- Continuously strive to improve, support and identify opportunities to increase efficiency and expand services
- Provides technical support to appropriate personnel on complex system administration activities
- Researches current system technology in order to maintain expertise
- Provides “smart hands” support for network and server teams
- Following customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied
- Compiling requirements based on configuration level
- Troubleshooting malfunctioning units using efficient problem-solving techniques and departmental procedures
- Keeping abreast on new product / service developments
Education
Westfield State University
2002 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Excellent customer service skills. Customer service skills training and experience in IT
- Strong written and verbal communication skills, client relationship skills, detail-oriented
- Strong skills and experience with at least one of the following areas of expertise
- Extensive PC hardware experience (able to build, diagnose, and repair computers; strong troubleshooting skills)
- Highly developed customer service skills as well as great verbal and written communication skills (face to face,phone or email)
- Demonstrated initiative, sound judgment and excellent oral and written communications skills
- Demonstrated organizational skills, ability to handle multiple projects with strong attention to detail
How to write IT Technician Resume
IT Technician role is responsible for customer, interpersonal, troubleshooting, technical, training, english, communications, software, telecom, database.
To write great resume for it technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Technician Resume
The section contact information is important in your it technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Technician Resume
The section work experience is an essential part of your it technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Technician resume experience can include:
- Manage the network, telephone and printing systems (ordering, installation, user accounts, access and maintenance of cables and equipment) in accordance with Cirque’s standards/policies
- Manage corporate cell phones with a constant focus on cost-saving options through data management and customized applications, supporting employees and facilitating billing between the service provider and Cirque du Soleil
- Skills in scripting/programming is not required but a strong advantage (PowerShell, C#, Bash)
- Proven problem-solving skills with an inherent decision-making ability
- Excellent troubleshooting skills, and understanding of when to escalate issues
- Experience of network management and monitoring skills (essential)
Education on an IT Technician Resume
Make sure to make education a priority on your it technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Technician Resume
When listing skills on your it technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it technician skills:
- Excellent decision-making and problem solving skills and effectiveness in getting things done collaboratively
- Strong interpersonal skills and the ability to establish and maintain effective working relationships
- Acquire additional skills to maintain technical and professional skills
- Demonstrates excellent oral (including presentations), written, interpersonal (active listening), skills and ability; positive and professional phone etiquette
- Excellent English writing, speaking, listening, and interpersonal communication skills
- Demonstrated ability to communicate effectively in writing and verbally, including worklogs and end-user communications
List of Typical Experience For an IT Technician Resume
1
Experience For Senior IT Technician Resume
- Solid time management skills; ability to work on multiple projects/tasks and meet required deadlines
- Excellent communications (written and oral), customer service, and problem solving skills
- Excellent customer service skills and the ability to engage with all levels of the business
- Excellent written skills (both to customers as well as technical documentation)
- Strong experience in identifying, assessing and securing technology vendors while managing and negotiating rates, SOWs and contracts
2
Experience For Junior IT Technician Resume
- Experience with hands-on planning and implementation of IT solutions and experience working with vendors and resellers
- Documented experience of the Microsoft platform (MacOS experiences are beneficial)
- Good level of experience in enterprise IT infrastructure support and service delivery
- Experience installing, troubleshooting and configuring end-user computing devices and peripherals; desktops, laptops, mobile PCs, tablets, printers, phones
- Strong track record for analyzing problems/issues, identifying patterns and recommending creative solutions
3
Experience For Field IT Technician Resume
- Network experience including IP addressing, subnetting, DNS, DHCP, PXE
- Network experience including IP addressing, subnetting, DNS, DHCP,PXE
- Mobile device support including iPhone and Android ? Experience with supporting people remotely
- Two years' experience in troubleshooting and repairing personal computer, telecommunications hardware and software
- Hands-on experience in supporting desktops / laptops running on Windows XP/7
- Experience with Microsoft operating systems including Windows 7 and 10 for PC’s and Windows Server 2008 and 2012 for servers
- Strong fundamental knowledge in networking protocols and troubleshooting
- University or college diploma in networking, related IT, technology education or equivalent training or experience
4
Experience For Associate IT Technician Resume
- Solid understanding of operating systems (Microsoft Windows 10, 8, 7, OS X, iOS and Android), Office 2007 / 2010 / 2013 / 2016
- Good working understanding of Office365 and Microsoft Outlook profile configuration
- Good working understanding of Microsoft Lync 2010/Skype for Business
- Good working understanding of Microsoft System Center Configuration Manager
- Experience in supporting Windows, Mac and/or Linux operating systems
- Experience supporting video conferencing units (Cisco, Polycom, etc)
- CCENT/ Network + Certified or experience troubleshooting and resolving network related issues
- Previous experience working with offshore rigs and/or working on shorebased
5
Experience For Local IT Technician Resume
- Excellent technical knowledge of network and computer hardware, including scanning devices
- Experience with administering telecommunications systems, including Avaya and Cisco
- Good understanding of networking and related infrastructure and technologies
- Good knowledge of networking, cabling
- 1 – 2 years’ related experience including networking & desktop support
- Experience in use of electronic tools such as Oscilloscope, DVM, soldering/de-soldering tools and network cable tester
- Network, computer hardware and software, and audio/visual troubleshooting and problem solving experience
- Experience working with computer hardware (internal and external) and knowing how it relates to the operation of a computer
6
Experience For IT Technician Level Resume
- Experience troubleshooting and resolving network issues isolated to the computer itself
- Cisco VOIP and Networking experience and/or training
- Place meeting the customers’ needs as a priority and understand the importance of delivering high levels of customer service
- Experience working with people on the phone or in person, resolving technical issues, preferably in a corporate environment
- An in depth technical understanding of IT services, with experience in problem solving technical issues
- Evaluates effectiveness of existing information processing systems and develops new systems to improve production or workflow as required
- Utilizes and automated Service Request Tracking System to maintain assigned tasks and priorities
7
Experience For Lead IT Technician Resume
- Relevant experience in workplace solutions support in a manufacturing or service desk environment
- Experience working with automated process control systems, with Siemens S5/S7/PCS7
- Extensive experience working in a team-oriented, collaborative environment (essential)
- Computer system installation/maintenance training and/or experience
- Strong knowledge of troubleshooting TCP/IP networks
- Experience with voice, data and fiber optic cabling installation
- One (1) year of related experience in group(s) responsible for technical services for hardware/software engineering and production support
8
Experience For IT Technician, Derby & York Resume
- Use of large complex, multi-departmental systems, and demonstrate the knowledge required to interpret resulting reports and summaries
- Experience in a institution of higher learning environment
- Experience with business operations such as accounts and billing management
- Experience working on NASA contracts
- Good understanding of server based applications (client-server)
9
Experience For IT Technician Intern Summer Resume
- 1-year experience in a technical/support role in IT or environment supporting NBG software
- Experience with working knowledge of internal processes and software
- 1-year experience with supporting Windows 7,8,10 and Microsoft Office Active Directory in a Microsoft Server environment
- Previous experience working in an IT Help Desk or It Operations environment
- 2-year experience in a helpdesk technician/support role in an IT department supporting multiple departments and end users
- 2-year experience with supporting Microsoft Windows 7,8,10, Office 365 and Microsoft Active Directory in a Microsoft Server 2012R2/2016 Server environment
10
Experience For Controls & IT Technician Resume
- Handle changing priorities in a deadline driven environment
- Strong working knowledge of servers, computer system installation, peripherals, etc
- Experience in Windows OS and Mac OSX operating system
- Excellent facilitation, coordination, and follow through when working to get tasks and projects done
- Proficient in Microsoft Office, and experience using other software applications an asset
- Adapt to changing priorities and meet deadlines and work well under pressure
List of Typical Skills For an IT Technician Resume
1
Skills For Senior IT Technician Resume
- Excellent troubleshooting and problem solving skills. – ESSENTIAL
- Strong decision making, problem-solving, and time-management skills
- Good planning and organizing skills to meet deadlines
- Demonstrated problem troubleshooting, root cause and resolution skills
- Have good analytical and problem-solving skills
- Multi-tasking and prioritisation skills
2
Skills For Junior IT Technician Resume
- Strong troubleshooting skills & resourcefulness
- Strong software development/scripting skills (.NET, PowerShell, VBScript, etc.)
- Excellent phone, email and chat communication skills
- Excellent English oral and written communication skills is mandatory
- Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required. – ESSENTIAL
- Excellent English oral and written communication skills. ESSENTIAL
- Pro-Active, with good people skills
3
Skills For Field IT Technician Resume
- Strong interpersonal, negotiation and influencing skills (essential)
- Strong problem solving skills and the ability to think practically
- Demonstrated troubleshooting skills/decision making abilities
- Effective interpersonal and communication skills (written/verbal)
- Good communication skills and fluency in written and spoken English
4
Skills For Associate IT Technician Resume
- Excellent interpersonal, communication and problem solving skills required
- Excellent customer service skills; friendly demeanor
- Excellent customer service skills and a friendly demeanor
- Outstanding opportunities for professional development and continued skills training
- Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
5
Skills For Local IT Technician Resume
- Willing to step out of comfort zone and learn new skills
- Proven knowledge and experience in networking, sub netting TCP/IP addressing, VLANs, security and VPNs
- Pass on skills and knowledge to existing IT colleagues through coaching and training sessions
- Experience working in Desktop Support or Service Desk with the following experience
- Practical problem solving and troubleshooting skills
- A+ Certified or prior experience troubleshooting and resolving computer hardware related issues
- 1-3 years’ experience working in Desktop Support or Service Desk with the following experience
- Problem solving and critical thinking skills
- Ensure that all computers are secured effectively by installing and updating endpoint security software
6
Skills For IT Technician Level Resume
- Basic level skills with Server Hardware, Operating systems, Telecom Equipment and cabling
- Exceptional customer service skills, a sense of humour and the patience to work through challenging problems and see them through to completion
- Basic to Mid-Level TCP/IP, DHCP, DNS,VPN knowledge and troubleshooting skills
- Related experience. Experience providing customer support in an IT environment
- Technical skills would be an advantage in any of the following areas:-
- Related experience. Experience providing customer support in an information technology or audio/visual environment
- IT Networking skills are advantageous
- Work effectively with diverse groups of people, including students, staff and faculty
- Prior experience in computer support and technical troubleshooting
7
Skills For Lead IT Technician Resume
- Propensity to learn and continually develop programming skills ( Access, Excel and Oracle)
- Effectively manage and utilize the organization’s trouble ticket system to log calls, update statuses, and document troubleshooting steps and resolutions
- 3rd line Networking\Server skills beneficial but not essential
- Have prior experience of supporting multiple systems and users in a large business environment
- Basic skills with desktop, laptop, PDA, common software and operating systems
- Generate new solutions leveraging competent skills and knowledge
- Extensive knowledge of systems administration and/or systems programming skills
- Detail oriented and keen organizational skills
- Apply consultative skills to assess user needs and provide appropriate support/solutions
8
Skills For IT Technician, Derby & York Resume
- Fluent English and Russian/Ukranian (oral and written communication skills)
- Experience in a related field or equivalent work experience
- A proven commitment to provide excellent customer service
- Experience in computer maintenance and support or equivalent combination of education and experience
- Provide support to product users positively and effectively
- Prior experience supporting, implementing and/or administering networks and IT hardware and software
- Research, resolve, and communicate effectively both verbally and written
- Self-manage any assigned service requests and utilize time effectively
- Advanced skillset with MS Office Suite
9
Skills For IT Technician Intern Summer Resume
- Communicate effectively with end users
- Effectively works with employees at all organization levels to provide computer literacy
- Customer service skills, support in an IT capacity
- Strong firewall, router, and LAN switch experience
- Working experience with VMware, understanding of the concepts involved
- Experience troubleshooting and resolving printer issues in addition to configuring and installing printers
- Experience with TCP/IP networking and using virtual network remote control, including troubleshooting wireless networks
- Experience in a help desk, service desk or desktop support environment; working knowledge of Windows networking configuration and troubleshooting
10
Skills For Controls & IT Technician Resume
- Experience installing, configuring and supporting Microsoft Office Professional and Microsoft Outlook in an enterprise environment
- Experience with creating and update OS images with imaging software for PC/workstation/laptop configurations and imaging process
- Experience supporting Cloud and SaaS Applications and SSO, including Google Apps for the Enterprise (Gmail, Calendaring, Drive, Sites, Groups and Google +)
- Experience developing, documenting, and managing IT business processes associated with asset & license management
- Demonstrated capacity for analytical thinking and rapid problem solving in a fast-paced environment
- Experience leading and managing technology projects
- Experience providing support services for Microsoft related technologies such as Windows Server, Clustering and VMWare
- Experience providing IT and Engineering support in a medium to large group of users
List of Typical Responsibilities For an IT Technician Resume
1
Responsibilities For Senior IT Technician Resume
- Strong communications skills and the ability to explain corrective procedures to non-technical users
- Strong written and verbal communication skills and ability to interact with clients and staff of various levels
- Excellent customer service/ customer interaction skills
- Strong communication skills (verbal and written), able to explain technical terminology
- Good documentation skills with attention to detail and able to follow process
- Desk/Help Desk services delivery, exceptional customer service orientation, excellent documentation skills
- Displays strong organizational, time management and customer service skills
2
Responsibilities For Junior IT Technician Resume
- Audio/Visual troubleshooting skills
- Work effectively in a variety of computer systems and software applications
- Interact professionally and effectively with other employees
- Act as an advocate for the internal client and effectively communicate feedback to and from the members of our team or third-party vendors
- Manage effectively the resolution of support issues that are reported to the team
- Liaise with resolver groups within Webhelp UK and suppliers and to ensure issues are resolved effectively
3
Responsibilities For Field IT Technician Resume
- Highly motivated to lean new technologies and skills
- Experience – 5 years of related experience
- Plan work to set well-defined and realistic goals, to evaluate and to monitor progress, and to effectively manage time
- Interact effectively with senior leadership, department personnel and others with tact and diplomacy
- Good hands-on experience in enterprise IT infrastructure support and service delivery
4
Responsibilities For Associate IT Technician Resume
- Phone and clerical skills
- Communicate effectively to technical and non-technical individuals and groups
- Experience of trouble shooting performance issues including network, and Break Fix - Service Desk call handling systems (essential)
- Experience of dealing with and managing third party suppliers (essential)
- Experience supporting MS Windows operating systems on workstations, laptops, mobile devices, etc
- Operate JIRA Service Desk help desk/ticketing system working within an SLA metric
- Generate and prioritize incidents for all work including problems requiring onsite investigation. Route incidents to appropriate support personnel
- Experience in managing backups and restore (essential)
- Good understanding of systems and applications
5
Responsibilities For Local IT Technician Resume
- Experience with TCP/IP and Networking
- Fiber Optic and Copper installation, termination, and testing experience is desired
- Experience in troubleshooting and problem resolution via telephone and face-to-face interaction
- Experience of networking protocols and services, particularly TCP/IP, and SSL configuration and PKI certificate management
- Fluent in technical terminology with a solid understanding of the interrelationship of software, hardware, and network environments
- Experience in a wide variety of projects (roll out of IT systems including hardware, software, updates etc.)
6
Responsibilities For IT Technician Level Resume
- Experience with software packaging/software virtualization
- Experience in assisting in the documentation of the network, applications and resources on the network in conjunction with the rest of the IT staff
- Experience in the following computer systems desired: NetApp, SharePoint, Cisco Routers, Timberline, ADP, Microsoft SQL Server, and VMware
- Provides excellent customer service by keeping customers fully informed of the status of their incident
- Previous manufacturing/labs systems experience would be advantageous
- PC to PC migration experience in business environment
- Basic Active Directory experience
- Industry experience in relation to IT support(essential)
7
Responsibilities For Lead IT Technician Resume
- Basic knowledge and ability to operate and program a computer
- Excellent knowledge of computers
- Experience in an IT or Help Desk role
- Plan and accomplish goals relying on extensive experience and best judgment
- Demonstrate expertise in a variety of IT concepts, practices and procedures
- Experience in deskside support or similar role
- Experience with Windows/Android operating systems
- Utilizes rigorous logic and methods to solve difficult problems with effective solutions. Probes all possible sources for answers
- Experience in computer networks and systems maintenance
8
Responsibilities For IT Technician, Derby & York Resume
- Participate, successfully, in the training programs offered to increase the individual’s skill and
- Experience working on a 1st Tier technical support team or in a call center environment
- Experience in electronic and mobile device installation, repair and troubleshooting
- Track, prioritize and document requests, completing logs and routine reports as required
- A passion for delivering exceptional customer experiences
- Experience with Microsoft PC Operating systems
- Experience with Nagios, Opsview or other SNMP monitoring tools
- Experience with FOG computer imaging and deployment tool
- Experience with standing up new services and tools on virtual machines in a linux environment
9
Responsibilities For IT Technician Intern Summer Resume
- Experience with Spiceworks inventory system
- Experience with Gitlab, Docker, and repo mirrors
- Provide updates to the regional IT operations manager on any issue out of the scope or skill range of technician promptly
- Experience in the field
- Advanced experience and proficiency with Windows 7/10 and MAC OS X+ maintenance and administration is highly desirable
10
Responsibilities For Controls & IT Technician Resume
- Demonstrated ability to do basic SQL queries
- Provides technical support in activities associated with the identification, prioritization and resolution of reported problems
- Experience in an IT or Technical Support role
- Interact with regional business partners and Service Fulfillment Analysts to track and prioritize incidents and tasks in the ticket queues
- IT certification would be extremely beneficial (i.e. MCP, MCSE, MCSA, CCNA) or equivalent experience
- PC Technician experience
- Demonstrate punctuality, dependability and reliability
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