Keyholder Resume Sample
Antwon Koss
3875 Mann Orchard,
Houston,
TX
+1 (555) 419 0115
Work Experience
Sales Lead / Keyholder
04/2016
-
PRESENT
Chicago, IL
- Desire to learn about our products in order to assist customers
- Measure customers’ neck, arms, chests and or waist for proper fit
- Measure customers’ necks, arms, chests and or waist for proper fit
- Assists in planning, and execution of all merchandising direction, campaigns, and sales promotions
- Reports to Store Manager
- Some interaction with vendors and corporate visitors
- Trust & Honesty
- Strong customer focus, interpersonal relations & communication skills
Keyholder
01/2010
-
10/2015
Los Angeles, CA
- Passion for and understanding of Bose products and our technology portfolio
- Confident and proficient in using current digital technologies
- Consumer Electronics industry helpful
- Previous management experience in high-end apparel environment
- Communicates with Store Manager and/or Assistant Manager regarding all employee relations, day to day operations and any compliance related matters and to set goals for personal skills development
- Assists with managing payroll and store scheduling within established guidelines to ensure proper coverage based on business needs.6. Supports and executes directives from Visual Merchandising, Operations and Marketing to ensure that information is properly communicated to the store team and that all deliverables are completed within specified deadlines
- Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor
- Motivate team through a compelling vision and direction to encompass American Eagle Outfitter’s Core values
- Communicate clear expectations and hold the store team and themselves accountable to achieving all brand, performance and behavior standards
Sales Assistant Keyholder
01/2005
-
07/2009
New York, NY
- Experience with POS systems and Microsoft Office applications necessary
- Work both independently and as a team player with a willingness to help other employees when needed
- Frequently required to stand for extended periods of time; stoop, sit, bend and reach for/retrieve products from fixtures, gather trash, and break down cardboard boxes
- Frequently lift and/or move boxes up to 40 pounds
- Merchandising: Knowledge of visual standards and techniques, and ability toimplement and maintain with ANN INC.’s guidelines
- Communication: Communicates effectively with Clients, Members of Management, Buyisness Partners, and Store Associates
- Retail sales in premium-branded, service-orientated store
Education
University of Phoenix - Nashville Campus
1999 - 2004
School's Degree in Business
Professional Skills
- Strong personal selling and customer relations experience, along with verbal and written communication skills
- Demonstrate the ability to execute strong selling skills within a moto store enviornment
- Uses excellent communication skills to ensure that each client receives a personalized high touch experience
- Strong sales ability and interpersonal skills
- Confidence to talk to customers, with excellent verbal communication skills
- Demonstrated interest and initiative to develop skills and improve capabilities
- Outstanding customer service skills and ability to resolve customer issues and requests in an efficient and timely manner
How to write Keyholder Resume
Keyholder role is responsible for customer, training, retail, compliance, payroll, recruiting, store, events, marketing, planning.
To write great resume for keyholder job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Keyholder Resume
The section contact information is important in your keyholder resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Keyholder Resume
The section work experience is an essential part of your keyholder resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous keyholder responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular keyholder position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Keyholder resume experience can include:
- In partnership with Store Manager and Assistant Store manager educates the sales team on store sales plan, personal sales goals, store statistics and motivates the team to achieve goals
- Proven experience in a similar role within other fashion luxury companies
- Retail experience, previous sales experience required
- A strong understanding of our brand - where we came from, where we are and where we are heading
- Consistently achieve or exceed sales goals through co-Creating Simply Amazing Experiences where client’s feels valued, respected, connected and confident
- Partner with Home Office Customer Care and ModStyling teams to develop documentation for key processes tied to the in-store customer experience and marketing
Education on a Keyholder Resume
Make sure to make education a priority on your keyholder resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your keyholder experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Keyholder Resume
When listing skills on your keyholder resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical keyholder skills:
- Exhibit leadership skills with a focus on customer service
- Retail experience in a competitive selling environment required with a proven record of sales achievement success
- Takes action based upon direction from Leader on Duty and collaborates effectively with employees
- Coordinating the activities of the Service team, ensuring department tasks are prioritized and completed efficiently
- Ensuring strong visual standards across the store
- Facilitate training for Merchandise Handlers on merchandising standards, product flow, inventory flexing and signage to ensure consistency of Brand experience
List of Typical Experience For a Keyholder Resume
1
Experience For Sales Lead / Keyholder Resume
- Promote a positive customer experience by ensuring associates are performing to SIX Service Standards
- Maintain a strong sense of Moto and Apparel knowledge, providing customers with in-depth information on product features and benefits
- Actively generate awareness and goodwill for the brand with local businesses and organizations (i.e. hotel concierges, colleges, relevant partners)
- Opening and closing responsibilities as assigned
- Looking for a Night and Closing availability
- Responsible for Opening and closing procedures, including banking and store staff supervision
- Execute field visual merchandising directives within the store while maintaining standards and the Fox Racing brand image
- Conduct store checklists to monitor compliance of Fox Racing selling culture and operational policies and procedures
- Ensure that the visual merchandising is meeting SIX standards
2
Experience For Store Keyholder Resume
- Ensure client services meets and exceed expectations, always willing to go the extra mile in order to provide superior customer service
- Assists the Store Manager and Assistant Manager with leading the store team and serves as the expert on company culture,
- Maintain adequate selling floor supervision and contribute to the store’s daily sales performance
- Execute retail operations best practices within a Fox Racing retail store
- Execute marketing strategies to achieve and exceed sales goals in partnership with the Assistant Store Manager
- Support Assistant Store Manager in the implementation and accountability of field training programs
- Support the Assistant Store Manager in the execution of racing events to increase sales and profitability
- Actively participates in executing floor changes and promotional media
- Native Americans receive preference in hiring
3
Experience For Retail Keyholder Resume
- Exceptionally sales and results driven
- Design and oversee associates’ customer loyalty activities
- Work evenings and weekends with flexible hours (weekends required)
- Of the Key holder’s time is spent on daily responsibilities that are non-supervisory in nature
- Passion for fashion industry
- Strategic vision in order to develop the business and high level of personal performance
- Deliver Results – Sell the finest professional beauty brands and educate customers on promotions, upcoming sales events and advertised products; process and replenish merchandise; prepare and participate in physical inventories and periodic cycle counts; maintain store appearance; process sales and return transactions
4
Experience For Seasonal Keyholder Resume
- Continues to learn and grow in current position
- Complies with all Equal Employment Opportunity (EEO) policies
- Interacts with customers in a friendly and attentive manner; puts the customer first
- Processes customers at the Sales & Service desk in a quick and efficient manner
- Ensures assigned zone is filled in by size and color at all times
- Constantly monitor Brand Expert performance in regards to sales, KPI’s, and store operations
- This role routinely uses general retail store office equipment
- Track and ensure that KPI metrics are clearly communicated and achieved. Leads by example in ADT, UPT, Fine sales, Client Outreach and Client Capture results
5
Experience For Sales Associate / Keyholder Resume
- Prepare and send nightly and weekly business recap
- Work as part of a team and be a role model to colleagues
- Lead by example and model behavior that reflects the company’s core values
- Appropriately manage conflictand take ownership for your part in the team dynamic
- Contribute to a positive atmosphere that is fun, professional, productive and team oriented
- Achievement of personal sales and metric goals
6
Experience For Maje Keyholder Resume
- Maintain a solid, organized client bookwhich furthers your customer relationships andgenerates consistent, proactive sales volume, following the standards of our clienteling philosophy
- Assist in the opening and closing of the store
- Assume responsibility for store operations in the absence of members of management
- Prepare stock, and sales floor assignments
- Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store
- Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales
- Organized, self motivated, decisive and supportive
- Highly reliable and punctual
- In partnership with Merchandise Manager or Store Manager, actively participate in the talent selection process for store team
7
Experience For Sales Assistants Keyholder Resume
- Prepares and delivers performance reviews for direct reports
- Supervise department associates on a daily basis through activities including (but not restricted to) interviewing, motivating, delegating, promoting, counseling and coaching, performance appraisals, and terminating
- Outstanding customer service skills and ability to resolve customer issues and requests in an efficient and timely manner. -Excellent verbal and written communication skills
- Supports the store management to ensure work tasks are completed in a timely and efficient manner
- Executes initiatives designed to drive customer satisfaction and business efficiencies
- Build expertise in assigned specialized functional area
- Team-oriented, approachable, respectful and is looked up to as a role model of the brand
- Determine client’s skin and makeup goals and suggest product solutions to help client achieve these goals
- Provides personalized after sales service to the client with recommendations / event invitations in line with their interests to increase client loyalty
8
Experience For Associate Keyholder Resume
- Responsible for handling all activities related to inventory control for the store to include receiving product, processing discrepancies, accurately inputting product into the POS system, and ensuring adequate stocking is maintained
- Transmits data and appropriate reports as needed to management
- Understand, support and adaptable to all company policies and procedures
- Constantly strive to achieve and exceed store and personal sales goals
- Deliver exceptional customer service through taking ownership of the sales floor and handling customers with issues and complaints when the absence of management
- Develop a strong knowledge of Salt Life product specifications, including, styles, bodies, fits, sizing, content and features. Communicate this knowledge to customers in a clear and concise way
9
Experience For Sales Assistant Keyholder Resume
- Adoptable to store environment change
- New product and technology
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta and 30% off at Outlet
- Partner with the Director of Retail Operations and FitShop Manager to influence and execute FitShop marketing strategy inclusive of events, promotions, and social engagement. Contribute ideas and effectively communicate relevant feedback from customers, team and hindsight efforts
- Initiate and plan events per established protocol
- Adhere to and track all established budgets related to community and events
- Partner with Director of Store Operations and FitShop Manager to ensure FitShop is equipped with necessary marketing materials including appropriate in-store signage and coupon codes
10
Experience For Keyholder Sales Assistant Resume
- Ensure timely communication of all in-store marketing, promotions and events to FitShop Team
- Be an in-store point of contact for local merchants and other potential community business partners
- Drive individual and team efforts to meet and exceed established FitShop goals
- Guide, mentor, and support the FitShop Concierge directly and supervise other team members. Enable roles and responsibilities and develop team in partnership with the FitShop Manager
- Assist in training/onboarding new FitShop Team members on the overall customer experience, brand, product, and visual standards
List of Typical Skills For a Keyholder Resume
1
Skills For Sales Lead / Keyholder Resume
- Supervise sales floor through coaching and motivating associates to ensure quality customer experience as Team Sales Leader
- Builds and maintains excellent working relationships with colleagues, peers, management and all internal and external stakeholders
- Demonstrate proper etiquette when communicating with external customers (phone, email and written communication)
- Specialty retail store experience
- Say goodbye to the mall and enjoy desirable hours without the late nights and long weekends
- Experienced in makeup application
- 2-4 experience in a high volume, customer-driven retail environment
- Years of Related Professional Experience: 2+
2
Skills For Store Keyholder Resume
- Operate office equipment (i.e., computers, phone, fax, scanner and copier.)
- Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude
- Leverage in-store technologyto ensure every customer’s experience is transformational
- Retail experience in fashion is preferable, but a passion for people and fashion is essential
- Strong cosmetic background
- Being a team leader, acting as an ambassador of The Kooples, driving business and being an overall presence on the selling floor
3
Skills For Retail Keyholder Resume
- Motivating, supporting and encouraging the sales team to deliver exceptional customer service and hit personal targets
- Maintaining the company’s visual merchandise standards within a specific department and the overall store, including general housekeeping cleanliness
- Working knowledge of store operation procedures
- Be active, standing, walking, bending, climbing, reaching and lifting for extended periods of time, required throughout the workday
- Lead by example demonstrating the ‘URBAN’ Selling Method and hold team accountable to optimal selling and service standards
4
Skills For Seasonal Keyholder Resume
- Additional responsibilities as needed, including potential cross training
- Develop a working knowledge of the athletic specialty business, including knowledge of competitor’s products and prices
- Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly
- Proactively responding to customer and employee requests for assistance and identifying other service needs throughout the store
- Monitor all KPI’s within the store by analyzing company statistical reports and selling behaviors
- Serve as a Keyholder for the store with responsibilities of opening and closing
- Collaboration & Influencing – responds to employees and customers to provide assistance; helping where a need is identified
5
Skills For Sales Associate / Keyholder Resume
- Acts in a lead sales associate capacity when needed; creating & maintaining positive relations with all staff members
- Ensures all doors to building are locked and secure upon leaving end of night
- Ensure building security is upheld by proper use of alarm systems and store security devices
- Ensure that store is opened and closed in accordance with existing plaza hours of business
- Forecasts/reforecasts business, focusing on productivity to meet sales goals
- Ensures all pricing, signage, and displays are correct at all times
- Repetitive hand motion while operating cash register or computer
6
Skills For Maje Keyholder Resume
- Assist in maintaining store presentation standards
- Achieve the store’s sales objectives through consistent personal sales goal achievement, sales motivation and training of team
- Support SM implementing action plan to correct negative trends and achieve store goals
- Model exemplary selling techniques and customer service. Lead the team in Sales
- A passion for people and fashion is essential, as is a passion for customers and exceeding expectations
- Create a positive and professional working environment
- Build and maintain new and existing customer relationships
- Provides support in execution of marketing and visual presentation to promote sales
- Support Leader on Duty activities during non-peak hours, by exception
7
Skills For Sales Assistants Keyholder Resume
- Trust & Honesty – Acts in line with values and guiding principles
- Represent Clinique’s brand philosophy of simple routines to achieve remarkable results using Clinique skincare, foundation and color
- Wear the Clinique Lab Coat with style and pride, following the Clean and Simple guidelines
- Maintains the store appearance when managers are unavailable and being available when short-staffed
- Collaborate with marketing team partners as needed to generate social content, identify and organize vendor options for events
- Participate as a leader and host during FitShop events. Support FAQs as needed
- Understand Lilly Pulitzerâ and have a genuine enthusiasm and interest for the concept, the customer and the merchandise
- High energy, optimistic and results/action oriented personality
- Lift and carry up to 30 pounds
8
Skills For Associate Keyholder Resume
- Strong planning and organizational skills with a sense of priority for deadlines and attention to detail Ability to recognize and react to changing work demands
- 13C ELDON WAY NEWCASTLE NE17XS United Kingdom
- Ensures Loss Prevention policies and procedures are followed. Assist with financial/sales audits and inventories to pro-tect
- Perform daily maintenance of the store and store fixtures to ensure neatness is upheld
- Adheres to the adidas Group's brand values and Key Holder competencies
- Adheres to adidas’ brand values and Keyholder competencies
- Assists Store Manager and Assistant Manager in partnering with corporate office personnel to increase sales, drive/promote merchandise categories, host events and expand markets
- Understands and demonstrates how to drive the shop business during assigned work shifts
- Monitors store and staff performance closely
9
Skills For Sales Assistant Keyholder Resume
- Analyzes and understands the causes of sales trends
- Makes plans to drive sales and profitability and adapts them where necessary
- Initiates change and communicates change messages positively
- Identifies opportunities and problems and acts quickly to address them
- Gives constructive feedback to the business on performance of sales initiatives
- Understands competitor activity and implications for the store
- Proactively identifies creative new approaches to increase sales and profitability
- Makes plans to drive sales and adapts them where necessary
10
Skills For Keyholder Sales Assistant Resume
- Utilizes company tools to diagnose opportunities and develops action plans to improve results
- Manages and controls shrink
- Maintains acceptable levels of merchandise based on turn at all times
- The employee has not received an Action Plan in the last 90 days
- Trois à six mois d’expérience en ventes sont un atout
List of Typical Responsibilities For a Keyholder Resume
1
Responsibilities For Sales Lead / Keyholder Resume
- Motorcycle riding, knowledge, or interest is strongly desired
- Responsible for growing revenues by driving sales through the execution of the Fox Racing selling culture
- Assist leadership with scheduling, recruiting, and hiring as needed
- Maintain a neat, clean and organized sales floor, cash wrap and fitting room area ensuring FitShop environment is safe for employees and customers
- Support the Assistant Store Manager in recruiting and training for new employees
- Implements visual and merchandising strategies
- Lead by example with a proactive and positive approach for the ModCloth brand, Community, and customer service standards
- Conduct daily FitShop leadership communication including morning and closing meetings and chat-ins, ensuring staff adheres to all ModCloth policies and procedures
2
Responsibilities For Store Keyholder Resume
- Proactively meet FitShop sales and other KPI goals. Coach and hold other staff members accountable to do the same
- Oversee daily FitShop operations and manage communication between the FitShop and Home Office team. The manager on duty is responsible for in-store troubleshooting and is empowered to make customer service and other business decisions on behalf of leadership
- Foster a culture that is open, honest and centered around continuous improvement by providing and soliciting timely and actionable feedback to FitShop Team and to FitShop leadership
- Partner with Visual Sales Lead to ensure execution of visual standards and product and marketing signage placement
- React to product, customer and community needs in a timely manner and ensure relevant follow-up by all team members
- Demonstrate the ability to learn difficult concepts quickly, offer creative solutions to problems and maintain a point of view while supporting the ideas of others
- Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus Ensure daily monitoring and execution of sales
- Maximize personal sales at all opportunities, including additional sales at cash wrap Assist in conflict resolution with client issues
- Take initiative in creating ways to add to sales volume through demonstration and knowledge of products
3
Responsibilities For Retail Keyholder Resume
- Drive sales on the sales floor by analyzing business trends and KPI’s
- Orientation to results and the client's satisfaction
- Wrok evenings, weekends and holidays
- Strives to meet and exceed SIX sales goals
- Create a high energy atmosphere to engage with customers
- Control SIX assets and promote shrink awareness through key control, loss prevention measures, inventory results and company standards of conduct
- Uphold and promote the SIX values
4
Responsibilities For Seasonal Keyholder Resume
- Organized, self-motivated, decisive and supportive
- Eligible to participate in quarterly bonuses
- Understand and communicate the Tory Burchbrand philosophy and lifestyle with each other and the customer
- Is a role model on the sales floor and in all they do
- Achieves all sales goal and coaches the team to do the same
5
Responsibilities For Sales Associate / Keyholder Resume
- Jumps into any activity as needed to support the business
- Recognizes and rewards team members
- Desire to learn, with mandatory attendance and satisfactory completion of all company-required meetings and education
- A 40% discount..........yes 40
- Enthusiastic and passionate about Clarins
6
Responsibilities For Maje Keyholder Resume
- Confident, positive and self-motivated
- Consistently performs to the highest standards
- Communicate and motivate store teams to achieve optimal business results
- Assist leadership team (Store Manager, ASM, SL) in the Roles Leader function
- Sales: 2 years
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