Knowledge Manager Resume Sample
Luella Treutel
8121 Kaya Gateway,
Phoenix,
AZ
+1 (555) 182 5847
Work Experience
Knowledge Manager
10/2017
-
PRESENT
Dallas, TX
- Understand the GPS Sector and GPS Service Line strategic priorities and related knowledge plans
- Build strong relationships within assigned GPS Strategic Solutions and Accounts and be viewed as an impactful member of the teams, understanding their needs and taking an opportunity-based diagnostic approach to understand related strategies and link knowledge to needs
- Share client success stories, hot topics and trends, uncovered at the Strategic Solutions and Account level, across GPS and other sectors in a way that can benefit the global GPS community
- Build strong relationships within assigned programs and accounts or portfolios of accounts, and be viewed as an integral member of these teams, understanding the program or account and taking an opportunity-based diagnostic approach to understanding the strategy
- Understand the business vision and participate in key planning activities
- Understand the sector and relevant service line knowledge plans
- Manage knowledge activity communication and reporting to sector and account leadership as appropriate
- Surface hot topics and trends uncovered at the program and account level across the sector in a way that can benefit a broader audience and support the overall sector strategy
Senior Knowledge Manager
09/2014
-
09/2017
Phoenix, AZ
- Develops and manages the execution of the Knowledge Help strategy based on the firm’s vision, knowledge solutions and tools
- Build a network of relationships in the sub-service line across different ranks and countries;
- Support implementation of the sector’s knowledge infrastructure, using firm standard architecture and technologies, to develop home sites and communities that align broader context of business priorities with content strategy (working closely with the assigned content advisor and community implementation lead)
- Together with respective business leaders, help to convene the sector’s specialists to facilitate dialogue and to advance and extract relevant knowledge, ensuring that innovative ideas, good practices and lessons learned from pursuits and engagements are shared across and beyond the sector
- Drive the execution of the sector’s content strategy to ensure re-usable collateral is captured, co-created or curated, surfaced and proactively distributed to practitioners, including knowledge assets such as credentials, ‘Why EY’ decks, or account activity
- Support implementation of the domain’s knowledge infrastructure, using firm standard architecture and technologies, to develop home sites and communities that align broader context of business priorities with content strategy (working closely with the assigned content advisor and community implementation lead)
- Together with respective business leaders, help to convene the sub-domain’s specialists to facilitate dialogue and to advance and extract relevant knowledge, ensuring that innovative ideas, good practices and lessons learned from pursuits and engagements are shared across and beyond the sub-domain
- Drive the execution of the domain’s content strategy to ensure re-usable collateral is captured, co-created or curated, surfaced and proactively distributed to practitioners, including knowledge assets such as credentials, ‘Why EY’ decks, or account activity
Consumer & Market Knowledge Manager
03/2008
-
05/2014
Houston, TX
- Responsible for all aspects of a content program’s implementation from start to finish, ensuring respective deadlines are met and that deliverables are of appropriate quality
- Direct staff members directly or indirectly in the improvement, implementation and support of knowledge content to meet stakeholders’ business requirements
- Develops and manages the execution of the Knowledge strategy based on the firm’s vision, knowledge solutions and tools
- Strong Project Management skills and the ability to drive the execution of the domain’s content strategy to ensure re-usable collateral is captured, co-created or curated, surfaced and proactively distributed to practitioners, including knowledge assets such as credentials, ‘Why EY’ decks, or account activity
- Excellent written and oral communications skills: Ability to write reports, analyses, insights, social media posts, effectively convey ideas, information or instructions in a written or verbal manner
- Intellectual curiosity: Strives to improve the way things are done. Possesses a curiosity about sector developments and their impact on existing processes
- Analytical skill: Develops a strong thought process when dealing with complex research/data issues
Education
Southern Virginia University
2004 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Bright, problem solver with a balance between being strong conceptually and possessing strong analytical skills
- Excellent leadership skills, with the maturity and intelligence to lead, develop and coach a diversely skilled team
- Strong organisation skills and the ability to continually re-assess priorities
- Excellent interpersonal and diplomacy skills. Collaborative working style and ability to engage a wide range of stakeholders to gain input and buy-in
- Strong leadership skills, executing as appropriate in the areas of responsibility
- Excellent communication skills (written and verbal), and an understanding of internal communication best practice
- Strong analytical skills using multiple data sources
How to write Knowledge Manager Resume
Knowledge Manager role is responsible for analytical, planning, communications, research, content, leadership, media, languages, sharepoint, java.
To write great resume for knowledge manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Knowledge Manager Resume
The section contact information is important in your knowledge manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Knowledge Manager Resume
The section work experience is an essential part of your knowledge manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous knowledge manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular knowledge manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Knowledge Manager resume experience can include:
- Take-Charge, Entrepreneurial Attitude: Significant contributor to practice and overall company culture; a team-player that simultaneously understands when to take initiative and be entrepreneurial
- Strong executive presence, relationship and project management, team development, strategic planning and budgeting skills
- Strong thinking and direction setting skills, creativity, initiative, follow-through, communication, bias for action, agility and flexibility
- Excellent project management, coordination, leadership, communication and decision-making skills
- Written communication skills, with experience in producing proposals, presentations, and case studies
- Strong relationship building skills with global and cross-functional audiences
Education on a Knowledge Manager Resume
Make sure to make education a priority on your knowledge manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your knowledge manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Knowledge Manager Resume
When listing skills on your knowledge manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical knowledge manager skills:
- Strong communication skills and expert planning skills
- Good communications skills and planning skills
- Strong IT skills and experience of data analysis as outlined above
- Excellent technical writing skills required with the proven ability to successfully communicate complex technical concepts in a clear and organized manner
- Experience managing virtual teams and global client bases and ability to operate effectively in a matrix organization
- Superb organizational, time management and prioritization skills with a strong attention to detail
List of Typical Experience For a Knowledge Manager Resume
1
Experience For Senior Knowledge Manager Resume
- Proven track record to quickly analyze issues, develop solutions and effectively communicate recommendations
- Good analytical skills and ability to tackle tough assignments
- Ensure database works effectively by maintaining records, including folder structure, keywords, reviewer assignments and other relevant fields
- A demonstrated experience working at a senior level in a fast moving client-driven environment
- Strategic and innovative thinker with critical problem solving skills
- Prior experience in management consulting/professional services
2
Experience For Knowledge Manager Life Sciences Resume
- Exceptional Grammar/Writing and Communication skills
- Gravitas: To interact effectively internally and externally as COE representative
- Builds effective long-term relationships with key decision makers within priority accounts of assigned community
- Curiosity to understand the strategic priorities for Tesla and how knowledge management can best address skill and knowledge gaps in the workforce
- Experience planning and writing technical and business documentation
3
Experience For Consumer & Market Knowledge Manager Resume
- Organization: Ability to prioritize projects, balancing demands from multiple constituents with time sensitive requests
- Experience working in collaborative, cross-functional teams
- Excellent written English, including a understand of both British & American English
- Strong customer service orientation including attention to detail, responsiveness, personal integrity, and commitment to Huntington's mission
- Experience working in a commercial bank (any role)
- Experience with Microsoft Office, knowledge management fundamentals, and knowledge management tools
- Measure effectiveness of communications activities and adjust plans, tactics based upon collected metric
- Acquire and deliver client industry trends, both in the marketplace and within Gensler’s experience
4
Experience For Cib-knowledge Manager & Site Lead Resume
- Experience running a Knowledge Management or Knowledge-Centered Support (KCS) Program
- Establish KPIs to understand Knowledge Program effectiveness and contributions
- Assist in other projects (Marketing, Training, Technical Writing) when time or priorities allow
- Experience working with informational databases, libraries in support of technical writing and/or technical training
- Work or educational experience in a technical background (IT, Engineering, other sciences)
- Establish meaningful KPI’s and metrics to manage process effectiveness, efficiency and compliance
5
Experience For Knowledge Manager, Pdqa Resume
- Operate and maintain user support and Joint Staff SharePoint 2010 instances and any future JS Enterprise content management packages
- Liaising with Marketing regarding strategies to achieve budgeting and sales goals
- Supporting marketing pursuits by assisting with questions regarding images, project data, and knowledge pieces
- Facilitating the gathering and disseminating of practice-specific knowledge and resources
- Supporting PR by tracking practice-specific publications, speaking engagements lists, and event calendars
6
Experience For Mctp Knowledge Manager Resume
- Working with Practice Chair and Regional Practice Leaders on organizing annual / semi-annual strategic planning retreats
- Providing support on projects, carrying out elements of the research, analysis and/or delivery
- Providing operational support ensuring KPIs and SLA are achieved
- Conducting trends research and benchmarking
- Facilitating and organizing monthly practice calls, national practice retreats, and regional meetings
- Maintaining award lists and updating surveys and rankings
7
Experience For Ngbs Knowledge Manager Resume
- Tracking and maintaining a calendar for major practice and expertise-specific conferences and programs
- Verifying the refreshing of the operational procedures
- Working knowledge of Customer Relationship Management (CRM) systems (Siebel, Salesforce)
- Developing newsletters/updates for the practice leaders/practitioners across the firm
- Sharing industry knowledge through reports and summaries
- Managing the Science & Technology page on PULSE (Intranet site)
- Maintaining boilerplate information and narratives
- Preparing Knowledge Database, standard and ad hoc reports
8
Experience For Quality & Knowledge Manager Resume
- Publication of content, including posting new resources and monitoring existing content for continued relevance
- Informal authority; resolving differences by determining needs and forging solutions that benefit all parties
- Cultivate consulting’s knowledge sharing culture in the assigned global practice/business area and across the member firm network
- Reviews collected knowledge to identify leading practices. Makes judgments, using performance indicators to measure the value of knowledge management resources
- Responsible for increasing revenue and win rates by leveraging relevant knowledge resources
- Develops and manages a process (including ongoing execution) to obtain compliance approval for external use of content
- Manages KC project tracking tool and internal reporting
- Partner with other Blizzard departments to create efficient processes for communicating player facing information such as patch notes
9
Experience For Incident & Knowledge Manager Resume
- Responsible for communicating and implementing the overall direction and management of the Knowledge Management Process
- Responsible for tracking leadership changes and regular updating of the KS CRM tool – IRM
- Team project management, resourcing & reporting system – The Grid (delivered through Salesforce)
- Monitors Knowledge Articles for content, spelling, grammar, duplication and appropriate titling
- Willingness to accept responsibility and accountability for meeting deadlines and driving projects through to execution
- Review proposed leadership discussion materials and coach KS team members on appropriate strategic messaging appropriate for leaders
- Work closely with communications POCs to embed success stories and KM platform/program adoption into ongoing leadership communications
- Drive and deliver service-level agreement customer reporting format and process
- Manage comfortably in a fast-paced, ever-changing environment
10
Experience For Global Knowledge Manager / Senior Manager Resume
- Enable better integration by serving as information conduit between Futurestep and Hay Group, and between regions
- Responsible for the collection and submission of content. Responsible for the analysis and sharing of collected information
- To manage and build relationships by creating rapport with varied stakeholders
- Creation and maintenance of SharePoint elements including sites, lists, libraries, web parts, and others
- Searches for and suggests ways to improve existing KC processes and outputs
- Build a network of relationships in the Alliance teams across different ranks and countries, including Knowledge Champions and key experts
List of Typical Skills For a Knowledge Manager Resume
1
Skills For Senior Knowledge Manager Resume
- Developing a pragmatic and practical Knowledge Management strategy to support Skillsoft’s competitive intelligence monitoring
- Outstanding interpersonal skills with the ability to manage the requirements of multiple stakeholders
- Knowledge sharing and development site (SKILLs) in support of ETS employees
- Responsible, dedicated, independent worker; results-oriented; able to make the most of limited resources while working effectively in a team context
- Exceptional all-round communication and presentation skills
- Engages a network of trusted advisors for each Skill Group when technical validation is required
- Understanding and experience of working with common CRM platforms such as Salesforce, Deltek Vision or similar
2
Skills For Knowledge Manager Life Sciences Resume
- Programming experience and proficiency with .net
- Advanced experience creating, designing and updating electronic knowledge based sites supporting various business units
- Experience working in the INGO sector with a focus on organizational learning and development, utilizing knowledge management approaches
- Experience of collating several data sources and compiling client facing reports with analysis and recommendations
- Understands and participates in key strategic planning activities in the account, identifying knowledge opportunities and priorities
- Experience working in an engineering consultancy organisations
- Experience working in a Challenger selling environment (any role)
3
Skills For Consumer & Market Knowledge Manager Resume
- Experience creating and maintaining SharePoint portals
- Experience intefacing with senior leaders and conducting briefings
- Over 3 years of related experience, and working knowledge of the Microsoft Office suite and common knowledge sharing systems and practices
- +7 years experience converting business requirements into technical solutions using appropriate and applicable SharePoint application development technologies
- Experience writing for cloud based solutions
- Able to juggle multiple and often changing priorities
- Handle and prioritise challenging workloads
4
Skills For Cib-knowledge Manager & Site Lead Resume
- Experience in telecommunication industry with basic understaning of network technologies
- Reviews/updates existing content that is lowest rated by customer to ensure best customer experience
- Sales, bidding and proposal management experience
- Analytical with extensive experience in knowledge management and organisational learning
- Ensure effective deployment methods by providing the necessary tools and technologies
- Experience with developing knowledge/information based solutions for large and complex organisations
- Experience in the area of knowledge management
5
Skills For Knowledge Manager, Pdqa Resume
- Strong interest in video games and its industry is a prerequisite
- Industry experience out of which at least 2 years in a Knowledge Manager role
- Previous experience within a SIAM environment
- Builds strong relationships within their portfolio of accounts/solutions and becomes an integrated part of the account/solutions teams
- Provide tracker on completion rates and content for COL evidence
- Experience with the use of Adobe Creative Cloud
6
Skills For Mctp Knowledge Manager Resume
- Experience with SharePoint 2010 or SharePoint 2013
- Excellent Communicator: Written and verbal
- Working with project leads and other stakeholders to ensure knowledge management content is purposeful, engaging, and easy to use
- Building and maintaining knowledge artefacts with the team
- Communicating clearly on projects committed to the terms of timelines and delivery
7
Skills For Ngbs Knowledge Manager Resume
- Expertise in deriving insight and using knowledge from data collected and analysed in decision making, planning, cross organisational and external activities
- Develop clear processes for knowledge capture / sharing, focusing primarily on Ad / Content Sales, Research, Strategic Planning and Create
- To fully understand the account commercial contract, identifying and accounting for risks and liabilities and complying with commercial governance
- Knowledge sharing forums (meetings, calls, in-person, virtual) to support knowledge sharing and employee development
- Engage key stakeholders to change staff behaviors by demonstrating the value / ease of knowledge sharing
8
Skills For Quality & Knowledge Manager Resume
- Continually building his/her understanding of our business, the Practice, the industry and client companies
- Detail Oriented: Achieves thoroughness and accuracy when accomplishing a task while maintaining concern for all the areas and parties involved
- Act as regional contact point for Sales Enablement Desktop support, training and education of new and existing users of the tool
- Assist the government in managing and administering the government’s KM program
- Develop knowledge / content management systems (specifically, ServiceNow and Jive-n) and in building organizational learning audiences
- Exposure to consulting, marketing or sales environments
9
Skills For Incident & Knowledge Manager Resume
- Select communities of practice sites to support collaboration and knowledge sharing across McKesson technologist community
- Capable of developing a broad internal and external network
- Cross-cultural sensitivity. Ability to work with a diverse group of people, with varying cultural and educational backgrounds
- Commercial acumen including review of contractual obligations and input into the creation and delivery of financial plans
- In conjunction with Turner Commercial Production team support knowledge storage / access in (replacing CNNIC and GAS websites)
- Coordinate / manage the capture/sharing of CNNIC's historical knowledge base
- Create and manage Learning Forum
- Edits titles and enhances text to aid in understanding
- Classifies using metadata and integrates links for additional info on a topic
10
Skills For Global Knowledge Manager / Senior Manager Resume
- Posts new content to be amplified through Social Media channels, Community boards and online Help and Training Portal
- Coordinates knowledge creations and updates with the training team
- Manage efforts to continually improve the data provided in the DPN tool, working with Member
- Contribute to improving and advance the visual representation of content for proposals & presentations
- Highly Organized | Flexible: Able to coordinate or carry out a variety of differing activities and be open and adaptable to whatever comes next
- Education, Support & Training
List of Typical Responsibilities For a Knowledge Manager Resume
1
Responsibilities For Senior Knowledge Manager Resume
- Capable of independently pushing work forward, a positive and proactive “can do” attitude and strong teaming skills
- Excellent project management skills and track record of delivering commitments on time
- Ease with sharing the knowledge, good communication and presentation skills
- Research skills, and evidence of an understanding of the policy agenda
- Prioritise and manage work effectively
- Has excellent communications skills, with the ability to write complex technical issues in a way that is clear, simple, and easy to understand
- Strong project and program management skills and high attention to detail
2
Responsibilities For Knowledge Manager Life Sciences Resume
- Architecting and driving adoption on knowledge management processes and procedures to effectively manage information
- Lead and/or assist one or more of the supporting skills required for SO Knowledge Management
- Experience in a Knowledge Centered Support analyst or similar experience as an analyst for customer facing teams
- Proven experience building practices centered around KCS methodology
- Expert understanding and skills with MS Office
- Experience either in Industry or Consulting of Organisational Change or Organisational Effectiveness (OE)
3
Responsibilities For Consumer & Market Knowledge Manager Resume
- Decisive and problem-solving skills
- High intellectual curiosity, creative problem-solving skills and openness to new ideas
- Experience of Knowledge Management work experience supporting federal civilian agency
- Able to demonstrate strong operational efficiency, judgment and tact
- Provide human factors and user experience knowledge and best practices to support organization and experience of users
- Work well and effectively under pressure and tight deadlines
- Work effectively with senior management, cross-functional teams, internal customers, external partners, vendors, and end users
- Strong Office Suite experience: Visio, Word, PowerPoint and Excel
- Proven Knowledge Management experience in a professional services firm or large corporate environment
4
Responsibilities For Cib-knowledge Manager & Site Lead Resume
- Methodical, Scientific background and approach, research skills
- Evidence of being able to build effective and sustainable relationships
- Experience creating, maintaining, and updating knowledge management strategy, plans, assessments, and trainings
- Experience with interfacing SharePoint to Microsoft Office products, including Word, Excel, and PowerPoint
- Experience working with Brikit theming software, Brikit Targeted Search and other advanced Confluence plug-ins
- Experience of setting up and managing efficient and intuitive information/knowledge management systems for a large and complex organisations
- Experience of working with the following systems or data sources would be desirable but not essential
- Create effective training/briefing solutions
5
Responsibilities For Knowledge Manager, Pdqa Resume
- Discipline to understand the value of capturing and disseminating information to grow the knowledge assets of the group, and demonstrated ability to execute
- Proven ability to lead conversations with employees at all levels within the organization including leadership level
- Ensure best practice management of the team, including regular feedback and effective and supportive people management, as needed
- Skilled in problem solving and analysis
- Experience with HTML or JavaScript coding, CSS, SharePoint 2013 Web part application and configuration, InfoPath Designer 2013, and SharePoint 2013 Designer
- Experience training technical writers for consistent, concise and relevant content to support the knowledge base
- Excellent communicator: excels at grammar, spelling, and document review
- Experience using Product Lifecycle Management (PLM) software is required, such as Omnify, Agile and Windchill
6
Responsibilities For Mctp Knowledge Manager Resume
- Experience in software, electrical, and mechanical engineering environments is a significant asset
- Experience with configuration management in a systems engineering environment is a significant asset
- Technical writing or related experience a significant asset
- Experience with leading knowledge management for a large IT services program
- Obtain and demonstrate training techniques to instruct, evaluate and make improvement recommendations
- Work experience working within KCS
- Experience with ticketing systems
7
Responsibilities For Ngbs Knowledge Manager Resume
- Creativity, innovation, initiative, follow-through, communication, and priority-setting
- Experience partnering with global business customer groups to drive consensus on approach for program level activities
- Experience working with globally diverse teams
- Ability and willingness to share knowledge and coach individuals w/ varying levels of experience
- Demonstrate a working knowledge with workflow, InfoPath and the most current supported product capable of integration with other technologies
- Experience project managing complex projects
- Strong understanding of IT applications for knowledge systems delivery
- +7 years of hands on KM/BPA experience working with Microsoft SharePoint 2010/2013 functions, capabilities and user interface
- Or more of experience in the field of knowledge management for organizational development, learning, and enhanced impact
8
Responsibilities For Quality & Knowledge Manager Resume
- Experience working overseas with INGOs or civil society organizations
- Experience of working in a similar role with access to various facilities management data sources
- Experience working with web-based content management such as with ServiceNow Knowledge Management and Portal
- Experience using ITIL v3 framework to manage knowledge management operations is highly desired
- Participate in performance feedback of Knowledge Services team members. Be an effective counselor and coach to any assigned team members
- Current knowledge on Microsoft Office Suite and experience conducting data and statistics manipulation
- Coordinate, document, test, validate, and deploy new technology, as required
- Strong project management and negotiation capabilities
- Experience in a customer service environment
9
Responsibilities For Incident & Knowledge Manager Resume
- Experience in a BPO business
- Masters and Project Management experience desired
- Has experience work with project leadership on med to large projects
- Proven ability to partner successfully with multiple teams and customers outside their direct influence
- Experience with Java applications and Oracle databases
- IT Knowledge Management experience
- IT Service Delivery and Management experience
- Experience in the set-up of knowledge management systems and processes
10
Responsibilities For Global Knowledge Manager / Senior Manager Resume
- Very strong customer service and work ethic
- Strong client focus, service minded
- Experience with configuration, migration, and administration from SharePoint 2007 to SharePoint 2010
- Experience with Microsoft Project Server as part of the a SharePoint environment
- Relevant knowledge management or equivalent experience
- Relevant domain experience in technology
- Experience with BMC’s Suite of applications for Knowledge, Incident, Problem Management and Service Requests
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