Lead Technical Resume Sample
Antoinette Davis
46964 Emmett Skyway,
Phoenix,
AZ
+1 (555) 282 7578
Work Experience
Lead Technical Analyst
04/2016
-
PRESENT
Houston, TX
- Provide budgetary data, track and analyze progress, and report to MITRE Institute managers on your programs’ progress
- Excellent problem solving skills in order to move toward a project’s successful completion
- Respond to customer inquiries to determine appropriate resolution path or service improvement strategies
- Maintain product, platform, and industry knowledge necessary to offer broad support to customers increasing the ability to recognize new business opportunities
- Facilitate strategic account discussions in conjunction with Sales and Professional Services, to ensure a positive customer experience
- Develop and foster relationships with named client personnel for assigned accounts
- Work with other Medidata departments to meet service goals and achieve service level agreements (SLAs)
- Work with technical support team to ensure full understanding of client requirements and needs per market segment
Lead Technical Manager
01/2011
-
10/2015
San Francisco, CA
- Work with customers and/or partners to receive accurate information used to analyze and diagnose product and service issues
- Perform regular analysis of support issues to help determine and improve a customer’s satisfaction status
- Responsible for performing negative survey follow ups for assigned customers through outbound phone call
- Responsible for participating in assigned client audits of Medidata
- Maintain confidentiality of any negative customer feedback resulting from negative survey follow-ups
- Monitor customer satisfaction and net promoter score to ensure company goals are met and create action plan if score is trending downwards
- Perform monthly trending to identify process improvements within Medidata or the customer/partner
- Provide reports to management and customers as necessary and to fulfill any contractual obligations
- Identify, document, research and resolve service and product issues, questions, and concerns in a timely manner
Lead Technical Account Manager
09/2004
-
08/2010
New York, NY
- Create and Maintain documentation to fast track on-boarding of new Technical Account Manager hires
- Create and Maintain documentation to standardize transfer of customers between market segments or Technical Account Manager
- Create and Maintain documentation to standardize client support approach including but not limited to schedule of meetings, reporting, meeting minutes
- Coordinate support resources for escalated issues, working in partnership with Tier 1 Helpdesk, Technical Support, Professional Services, and/or Product Development/Delivery teams
- Inform and instruct key contacts, as appropriate, on new products, features and best practices
- Participate, as needed, in the development of product documentation, User Manuals, Training Presentations, Exercises, Quick Reference Guides and Other Support Materials
- Maintain client specific data in appropriate Tracking Systems or reporting systems
- Key point of contact for the entire team on most platform topics and is able to speak to all Customer Care & Client facing processes
- Provide guidance to team and measure KPI to ensure quality and high customer satisfaction
Education
University of Minnesota, Morris
1999 - 2004
Bachelor's Degree in Computer Science
Professional Skills
- Excellent interpersonal and communication skills (both oral and written) in order to effectively liaise with project team members, business and vendors
- Strong communication skills to effectively communicate across the organization matrix
- Very strong communication skills: written, verbal and presentation
- Strong time-management skills and ability to work across multiple projects simultaneously
- Demonstrated interpersonal and interdepartmental skills
- Demonstrated written and verbal communication skills which include the ability to document business processes and requirements
- Strong technical background with prior development experience in tools & technologies such as Linux, C++, C# JS and other Microsoft .NET technologies etc
How to write Lead Technical Resume
Lead Technical role is responsible for languages, leadership, interpersonal, software, digital, design, planning, mainframe, english, organization.
To write great resume for lead technical job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Lead Technical Resume
The section contact information is important in your lead technical resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Lead Technical Resume
The section work experience is an essential part of your lead technical resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous lead technical responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular lead technical position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Lead Technical resume experience can include:
- Experience developing technical writing deliverables for different audiences within tight timelines and with varying priorities
- From 4 to 2 years’ proven experience in managing contracts
- Experience in coordination, reporting and updating to various stakeholders and third parties
- Demonstrated ability to work independently, managing timelines, tasks and overall deliverables by employing standard SDLC methodologies
- Technical experience developing and using traditional stacks/platforms: Oracle Field Service Cloud, Oracle DB, SQL, Javascripts frameworks, JBoss Fuse
- Previous experience Identifying and articulating system and business impacts relative to system/application upgrades
Education on a Lead Technical Resume
Make sure to make education a priority on your lead technical resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your lead technical experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Lead Technical Resume
When listing skills on your lead technical resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical lead technical skills:
- Work remotely with little supervision while being able to effectively operate within an international cross-functional team
- Ensuring that requirements are effectively documented
- Documenting work papers as evidence of compliance
- Forecasting experience desired
- Experience using one or more of the following reporting or data visualization tools: Microsoft SSRS, and/or Power BI, or equivalent
- Strong working knowledge of Portfolio Accounting is an asset
List of Typical Experience For a Lead Technical Resume
1
Experience For Lead Technical Analyst Resume
- Excellent communication and negotiation skills both horizontally and vertically
- Displays good communication and negotiation skills both horizontally and vertically
- Exceptional communication skills (written, verbal, presentation) – PPT a necessity
- Conduct maintenance review activities with field operations and support staff to ensure new and updated maintenance programs are effectively administered
- Experience in facilitating various testing efforts relative to system/application upgrades
- History of establishing and maintaining strong customer relationships
- Experience in agile system delivery life cycle, using Waterfall and agile methodologies like Scrum and Pegasystem’s SmartBPM
2
Experience For Lead Technical Manager Resume
- Experience in working with project management methodologies
- Proven track record in managing external stakeholders
- Proven track record of successfully delivering projects for customers
- Prepares test data, test scenarios and test plans that ensure programs are working correctly prior to release
- Good team player. Hardworking
- Customer facing experience
- BA/BS in Math or Computer Science OR technical training equivalent OR an equivalent in education and experience required
- Significant experience working with online/.com solutions and applications
- Experience leading remote teams
3
Experience For Lead Technical Business Systems Analyst Resume
- Documenting all technical questions, developing and reviewing content for knowledgebase using tool set
- Reviewing and updating existing contracts
- Engaging in environment build and Supporting from initiation to closure, Supporting for BAU mode
- Working with project sponsor and stakeholders to finish project charter outline, scope, goals, deliverables, required resources, budget and timing
- Managing project by making certain that any changes to scope are documented and approved with project change request
- Ensuring project documents are archived following project completion
- Developing work schedules and projecting plans in support of various App Dev requests
- Supporting testing phases as required
- Supporting end-user training
4
Experience For Lead Technical Account Manager Resume
- Negotiating contract terms with internal and external partners/customers
- Completing work breakdown structure to estimate time required
- Resolving any problems throughout project life cycle
- Answering customer requests in regards to outages, performance degradation and project status
- Maintaining flexible work schedules
- Resolving customer technical problems
- Working with other team members to resolve issues
- Providing guidance to business stakeholder groups
- Working with Charles River vendor support
5
Experience For Pipelines Lead / Technical Authority Resume
- Perform data analysis of various reporting and monitoring tools to identify areas of improvement of client environments
- Analyze contracts with an eye towards reducing costs and increasing profits
- Assist in the estimating and scheduling of a project/project takes. Prepares project plans
- Displays a high level of critical thinking and analysis in bringing successful resolution to high-impact, complex problems
- Displays the ability to influence despite not having direct reporting relationships
- Send statuses regarding current development progress and identifies possible project risks and raise them to the project team
- Lead, coordinate, and schedule resources across functional teams who are participating in the Firm’s disaster recovery tests
- Assist Sales Ops team in developing contracts
- Assists in software package evaluation and setting ISD Departmental standards and procedures
6
Experience For Lead Technical Bid Engineer Resume
- Remains up-to-date on current industry trends through courses, reading, etc
- Supervises the determination of specifications and existing programs
- Reinterpret the brief (where appropriate) and develop a compelling strategy that better meets the clients overall business objectives
- Be able to identify an opportunity, make a successful compelling business case for it, build a team to deliver it and make a sustainable success of it
- Displays a high level of technical and organizational critical thinking and analysis and the ability to strategize and look ahead at the big picture
- Displays a high level of technical and organizational critical thinking and analysis, and the ability to strategize and look ahead at the big picture
- Graduate level training useful
7
Experience For Team Lead, Technical Systems Development Resume
- Perform Customer Care process analysis to ensure efficiencies and provide feedback for improvement
- Represent Customer Care in client audits
- Infrastructure Design & Maintenance
- Automation (DevOps CI/CD, Cloud)
- Tier 3 and Special Projects
- Learn and apply client’s framework to develop change management strategies and plans for assigned technical projects
- Hands-on engagement in Change Management along with deep knowledge of Change Management models (Bridges, Kotter, Prosci/ADKAR, consulting models, Six Sigma, etc.)
- Strong project planning skills: interpret project roadmaps, create Gantt charts, produce status reports, create change plans, track progress, prepare risk mitigation plans
- Measurement expertise: survey design, metrics analysis, reporting results and recommendations
8
Experience For Chapter Lead Technical Analysts Resume
- Work with team members to create and maintain product documentation, including the translated versions of all related media for Avigilon’s product portfolio
- Customization of Oracle applications according to Oracle’s customization methodology
- Supporting the Sales Team in pursuing new Sales Opportunities, including Customer presentations and meetings with Technical Advisors and/or Owner’s Engineers
- Support lobbying of local government authorities and agencies to ensure policy and market compliance requirements are aligned with Vestas’ products and services
- Proven strong ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
- Strong experience in Middleware and Integration support
- Experience in working together with overseas stakeholders
- Experience in application maintenance, support and development in international assignments
- Proven ability to manage projects with multiple touch points
9
Experience For Team Lead, Technical Documentation Resume
- Highly experienced in WMB, SAG webMethods, IG and APIGEE
- Focus on Severity 1, 2, and 3 issues from a reactive stand point and sharing account intelligence with wider BMC support org
- Lead/Engage in team swarming to reduce resolution times and align with corporate standards
- Minimizes the backlog and aging of support issues and reduces the need for the customer to escalate issues to see progress at workgroup and organizational level
- Strongly collaborate with internal BMC organizations assisting OnDemand customers
- Work on project teams composed of employees and contractors
- The Technical Analyst partners with the business to understand needs and identify solution strategies that align with Cox’s architecture roadmaps and standards, leverage existing common solutions and services, meet financial targets (cost and benefits), and minimize risk
- The SI E2E LTPM is managing selected complex E2E projects where Nokia delivers the complete solution as End-to-End (prime) integrator, or for First-Off and large (highly customised) non-standard or cross-BG solutions, or solutions with 3rd-Party involvement
10
Experience For Lead Technical Development Specialist Resume
- The projects are executed in full agreement with the Market Unit CDM’s, in contractor mode, being fully accountable for the overall solution integration and in service setting
- Whenever possible, the LTPM is assigned during project initiation phase, starting in pre-sales phase by contributing to cost estimations, by assessing project scope, feasibility and risks, and defining a solid project plan, finally helping to convince the customer to buy from Nokia
- The LTPM leads the technical negotiation during the implementation period, drives the project execution (through different technical project streams) and provides solutions to eliminate risks
- The LTPM coordinates answers to unresolved technical issues and sets up technical support processes, involving E2E SE’s and product experts when required
- The LTPM verifies the E2E Quality of Service and stability of his solution, ensuring that all project KPI’s are within contract definition
- The LTPM advises on customer network evolution and strives for project up-scopes
List of Typical Skills For a Lead Technical Resume
1
Skills For Lead Technical Analyst Resume
- Superior analytical, problem identification and resolution skills
- Highly developed communication skills, both verbal and written in English
- Demonstrated experience with complex, high level architecture (HLA) M&S federation management
- Good understanding of project financial drivers
- Experience in systems engineering of M&S and C4I systems in support of military exercises at the tactical and operational levels
- Experience using software product development tools such as Jira, Bitbucket
- Experience in developing Service Oriented (SOA), Web Services, Data Services oriented architectures
2
Skills For Lead Technical Manager Resume
- Performs proof-of-concept (POC) using newer technologies to better demonstrate certain capabilities to business partners
- Experience working as a business or data analyst
- Experience writing SQL queries
- Experience working with mobile application data
- Experienced in transitioning in new applications into support environments
3
Skills For Lead Technical Business Systems Analyst Resume
- Tightly collaborate with Support Account Managers resulting in support delivery tied to validated customer success criteria
- Educate customers on features of product already implemented or that have not been implemented and contain strong business value for customer
- Experience in design and implementation of PRPC-based solutions
- Experience in an IT discipline as a team lead
- Work related experience in related field
- 7-year experience in managing complex End-to-End customer solutions
4
Skills For Lead Technical Account Manager Resume
- Excellent knowledge of Systems Integration portfolio: Core, SDM, Telco Cloud
- Accepts responsibility for and demonstrates support for delegated decisions
- Strong analytical and fact base
- Experience and knowledge of network, computer, and application controls and technologies
- Experience in wind industry is advantageous
- Remedy(7x-9x) support/administration/ implementation experience
- Conducting assessments using a variety of testing methods and tools
- Transitioning in new applications into support and ensure all the SLAs are met
5
Skills For Pipelines Lead / Technical Authority Resume
- Conduct random monitoring of live site content, and maintain communication between the sales and marketing teams regarding pricing and presentation
- Provide reporting, RCAs, Incident and Problem Management and defining/redefining metrics/KPIs
- Responsible for understanding and documenting Cox products, pricing and presentation
- Maintain professional expertise by participating in an approved Continuing Professional Development Scheme
- Broad technical engineering knowledge as well as project engineering knowledge
- Proficient in PL/SQL, Shell Scripting, basic networking, Oracle Web Forms
- Is in charge of identifying and managing project risks for both customer and Nokia
6
Skills For Lead Technical Bid Engineer Resume
- Provide support for ongoing site metric reporting requirements
- Provide lead technical oversight, guidance and training to asset management and engineering staff
- Design, develop, modify, and evaluate systems, processes, or facilities to support company objectives, utilizing advanced engineering methods
- Knowledge of healthcare operations, data structure and use of information system applications in the practicing healthcare and financial environment
- Holistic understanding of commercial and legal aspects of technical solutions
- Develop IT Infrastructure designs capable of supporting voice and data solutions
- Lead advanced problem solving efforts or improvement efforts
- Contributes to talent acquisition for system and voice and network IT engineering and operations teams
7
Skills For Team Lead, Technical Systems Development Resume
- Communications (Listening, Persuasiveness, Oral, Written)
- Complete understanding of PCI 3.0
- Basic understanding of cloud architecture and/or cloud related solutions (e.g. Google, Azure, AWS)
- Defines the end-to-end solution delivery plan, including E2E integration, verification and acceptance strategy
- Plans, develops and executes testing to ensure annual PCI compliance for attestation
- Communicate to process and control owners and management concerning any compliance deficiencies
8
Skills For Chapter Lead Technical Analysts Resume
- Provide recommendations and strategies for ensuring remediation of gap and deficiencies
- Provide monthly, quarterly, and annual reporting of progress, findings and test results
- Provide input to Sales on technical solutions including BoP requirements, turbine selection, Power Plant Solutions, etc
- Prepare presentations containing both business and technical topics
- Lead/Engage in Premier Swarming to reduce resolution times and align with corporate standards
- Provision of L2 and L3 level support aligning with ITIL methodology with a 24x7 on-call environment on rotation basis
- Coordination with multiple stakeholders including offshore, third party organisations, business users/owners
- Adept in providing L2 and L3 level support
9
Skills For Team Lead, Technical Documentation Resume
- Work closely with Development and Business Analysts when developing enhancements and new features in support of Executive Leadership directives
- Develop application and process flow enhancements for eCommerce in accordance with the overall design and marketing strategy
- Implement changes and updates to product descriptions, prices, images, and specifications reflecting latest promotions and offers
- Develop procedures for measuring successes and challenges in both external implementations and internal processes
- Lead project teams in the development of critical engineering solutions
10
Skills For Lead Technical Development Specialist Resume
- Act as an innovator and Thought Leader within your area of expertise
- Develop and manage relationships at all levels within SNC-Lavalin and its client’s organizations to support the successful delivery of services and the securing of future work
- Have the ability to influence the industry to achieve legal and ethical compliance
- The ability to communicate in a different language to English would be advantageous
- Uses understanding of the potential outcomes for both parties to create win-win solutions that identify alternatives to meet each party’s needs and consider long-term consequences for the organization
- Demonstrated ability to effectively implement and manage projects and personnel required
- Provide Technical expertise to ensure that the design, implementation and results meet the business requirements
- Understands industry standard processes to generate specifications for implementation and for specification review process
- Work closely with management to ensure release schedule through scope control, design and pragmatic and results orientated technical decisions
List of Typical Responsibilities For a Lead Technical Resume
1
Responsibilities For Lead Technical Analyst Resume
- Implements the project execution structure (sub-project teams and work-streams). Is in charge of building or tuning the technical staff (with local and remote resources), including cross-BG, 3rd-Party teams and additional E2E SE’s and product experts when relevant
- Identifies and plans all project deliverables under his responsibility and takes care of cost, scope, schedule and quality (CSSQ KPI’s in cooperation with CDM/PBM)
- Assigned as Prime Integration leader, he takes ownership on multi-BG topics, guides the solution of complex integration issues (for CDM/PBM) and coordinates the work-stream execution between the local and remote teams
- Is flexible with their work schedule: changing priorities and tight deadlines
- Experience in Oracle applications, specifically Oracle Incentive Compensation
- Enterprise IT Support environment experience
- Sets priorities when appropriate
- Oracle Applications experience
2
Responsibilities For Lead Technical Manager Resume
- Oracle experience
- Proven ability to drive/influence customers
- Experiences with large Remedy environments
- Previous experience as a Lead or has supervised junior level personnel in technical and functional complexities of assigned work
- Systems experience on IBM i platform and RPG
3
Responsibilities For Lead Technical Business Systems Analyst Resume
- Linux/Java experience
- Software development/delivery related experience
- Web development, content management and ecommerce experience
- Proven record of accomplishments in major Enterprise level projects
- Expert knowledge and application of principles in area of engineering specialty
- Shell scripts and using automation tools as autosys
- UNIX/Linux environment (shell Scripting, Java, My Sql, Postgress, mongoDB, S3 emulator) and Windows 2008 and Windows 2012
4
Responsibilities For Lead Technical Account Manager Resume
- Track record working in a team-oriented, collaborative environment
- Defines the acceptance KPI’s with the customer and implements them in cooperation or on behalf of the CDM/PBM
- As prime interface with the customers’ project team, he understands the customers' strategy and technical concerns, and manages his technical expectations. This includes roadmap alignment, covering customer specific feature introduction plans
- Applies solid change management principles to stay within the contractual boundaries
- Utilize Information Security tools such as Symantec DLP, QRadar SIEM, Lancope, etc. to show evidence of PCI compliance
- Collects relevant delivery feedback and lessons learnt
- Plans, develops and executes projects to align Sysco systems, processes, and resources with PCI 3.0
5
Responsibilities For Pipelines Lead / Technical Authority Resume
- Works as a virtual team with process and control owners to ensure procedures address discovered gaps in compliance with PCI-DSS
- Work with Treasury and other relevant parties and complete annual assessment
- Stay apprised of all new PCI compliance guidelines, changes to standard, and present new applications and process areas likely to fall within scope of PCI-DSS to management
- Provide recommendation on turbine configuration and BoP specifications in order to comply with technical requirements, optimise customer and Vestas’ business cases, and to enhance Vestas’ competiveness
- Coordinate all technical input for tender responses from other technical functions and provide a cohesive technical solution to Sales
- Provide data/business analysis support to the Data Warehouse team
- Business Intelligence: write and execute SQL queries , reports, and visualizations
- Business Process: work with the team to define and document complex business requirements
- Project Management: fill the role of a project manager/scrum master for targeted data warehouse initiatives
6
Responsibilities For Lead Technical Bid Engineer Resume
- Quality Assurance and Testing: test, verify, and document results for data warehouse or complex data base solutions (ETL, reports, mobile data, dashboards, and portal integration)
- Experience with Agile or iterative development methodologies
- Lead and supervise junior level personnel in technical and functional complexities of assigned work
- Ensure timely updates to Runbooks and SOPs are undertaken and ensure support team gets all information for quality support
- Assume complete ownership for Cox.com Ecommerce Product Catalog and provide consultative support for Cox Business, Residential and Retail customers
- Solve problems and develop solutions to address issues and customer satisfaction concerns
- Work with web team to ensure accurate and coherent product and service content on the websites
- Perform Legal Audits per Cox Customer Legal and Regulatory Guidelines as well as FCC/FTC Regulations
- Provide regular updates to management
7
Responsibilities For Team Lead, Technical Systems Development Resume
- Report on and provide detailed analysis on SLA timeframes
- Use proprietary software to perform site updates and train and support field personal on the use and updates associated with this tool
- Attend weekly meetings to communicate project status updates
- Independently conduct highly complex engineering research studies and technical analyses in areas of specialized expertise not commonly available or obtainable in the competitive engineering market
- Provide project identification, management and tracking for critical and highly complex substation, transmission, distribution, and metering projects driven by asset management
- Function as a Company expert in interpreting the National Electrical Safety Code (NESC); provide direction and support for T&D line inspection and correction program, and perform specialized studies requiring complex research and technical analysis
- Develop new asset policies, and procedures and perform updates on existing policies as required. Communicate policy updates with all impacted stakeholder; which include the maintenance review committee, field operations, investment delivery, and field support staff
- Conduct risk and reliability analysis on company owned assets to effectively prioritize maintenance and capital investments
8
Responsibilities For Chapter Lead Technical Analysts Resume
- Logical thinker and analytical skills
- Proven work experience as Contract Administrator or relevant role
- General software development lifecycle experience from conception to product delivery
- Perform presentations and lead discussions with senior management, field operations staff and regulatory agencies on asset management programs and issues
- Facilitate joint-owned asset capital projects with other entities (e.g., IPC, IPC, BPA, etc.). Review capital projects to ensure investments are prudent and technical requirements are applicable
- Develop performance assessments on T&D assets, identifying major issues and risks that can be used to make decisions to improve efficiency and reliability of assets
- Perform audits on equipment documentation and processes for major construction projects
- Participate in government, industry, collegiate and other applicable associations or work groups which have the ability to influence or set policy impacting the future of our utility
9
Responsibilities For Team Lead, Technical Documentation Resume
- Teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results
- Highest level of communication and interpersonal skills involving the ability to work cross-functionally to understand requirements, present alternatives, and recommendations
- Knowledge of applicable federal, state, and local laws regulations and electrical codes
- Coordinate internal resources and third parties/vendors for the flawless execution of partner launches
- Act as a mediator between stakeholders and team members for projects
10
Responsibilities For Lead Technical Development Specialist Resume
- Manage the relationship with all stakeholders, and when needed with partners
- Explain terms and conditions to managers and interested parties
- Ensure that employees understand and comply with company contracts
- Analyze potential risks involved with specific contract terms
- Mitigate project risk to help achieve strategic goals
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