Leasing Consultant Resume Sample
Alessandra Ankunding
132 Fredy Cape,
New York,
NY
+1 (555) 889 5151
Work Experience
Senior Leasing Consultant
12/2015
-
PRESENT
Phoenix, AZ
- Prior experience working in hospitality or sales
- Illinois Leasing or Broker License is required by law
- Collaborate with the community management team as needed and requested to resolve resident concerns and complaints
- Answer telephone promptly and in a professional manner and direct callers to appropriate individual or take messages
- Provide residents community communication daily, weekly, or monthly via the computer portal and postings
- Organize incoming packages systematically
- Plan, promote and produce events and activities, such as charity donations, food drives and holiday celebrations aimed at increasing resident retention
- Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the “Key Policy”
Leasing Consultant
09/2013
-
11/2015
Philadelphia, PA
- Providing exemplary customer service to both current and prospective residents
- Greet visitors in a warm, courteous, professional and welcoming manner
- Adhere to Billingsley Company’s Standards of Excellence
- Maintain thorough knowledge of the property
- Entry of information into internal resident database
- Utilize sales and marketing strategies to help increase property traffic
- Assist with planning and participation of resident events
Leasing Consultant Internship
11/2007
-
05/2013
Chicago, IL
- Responsible to complete customer applications, to ensure all background checks, deposits, and lease paperwork is completed in accordance with all legal requirements and company policy
- In exceptional circumstances and in absence of a Leasing Consultant or Development Sales Associate, interacts with walk-in prospects by showing the property and answering questions about the community, lease terms, and local area
- Provide resident keys and property orientation, explaining the community amenities and unit features. Creates and delivers new resident welcome packets, including move-in gift (if any)
- Confirm that the new resident has assumed financial responsibility for all utilities by verifying their transfer to the resident’s name upon move-in
- Explain the “Move-In Inventory” form to new resident and ensure that the form is returned
- Communicate and verify compliance with mandatory renters insurance as per company policy (if applicable) before move in
- Responsible for updating the website and marketing site
- Showing and leasing apartment homes to prospective residents
- Explaining details of the different apartment unit options and variations
Education
Kansas Wesleyan University
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Coordinate and prioritize workload. Proven organizational skills and problem solving abilities using independent judgment
- Strong computer skills including experience in Windows, Microsoft Word, Outlook, and Excel
- Possess strong multi‐tasking and organizational skills
- Prior experience in leasing, affordable residential experience, sales, or hospitality
- Excellent communication, interpersonal, customer service, and organizational skills
- Prior experience in leasing during lease-ups, sales, or hospitality
- Proficient in data entry, word processing, and keyboarding skills
How to write Leasing Consultant Resume
Leasing Consultant role is responsible for microsoft, customer, solutions, leasing, residential, energy, resolve, listen, leader, responsible.
To write great resume for leasing consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Leasing Consultant Resume
The section contact information is important in your leasing consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Leasing Consultant Resume
The section work experience is an essential part of your leasing consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous leasing consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular leasing consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Leasing Consultant resume experience can include:
- Excellent general office and administrative skills
- Possess strong sales skills
- Possess excellent conflict resolution skills, with the ability to address difficult or sensitive issues in a compassionate yet straightforward manner
- Proven working experience as a leasing consultant
- Exquisite presentation and negotiation skills
- Demonstrated skill for detail and accuracy
Education on a Leasing Consultant Resume
Make sure to make education a priority on your leasing consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your leasing consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Leasing Consultant Resume
When listing skills on your leasing consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical leasing consultant skills:
- Effectively present the community, model apartment and/or vacant apartments to prospects and demonstrate its benefits and features
- Proficient in computer skills, including Microsoft Office products
- Prior experience in leasing, sales, or hospitality
- Proven ability to exercise tact, mature judgment, confidentially, diplomacy and flexibility to promote a positive environment and job effectiveness
- Clearly and effectively communicate
- Building brand loyalty and achieving resident retention goals by ensuring that the resident experience is consistently stellar
List of Typical Experience For a Leasing Consultant Resume
1
Experience For Area Leasing Consultant Resume
- Required experience in Leasing or Sales
- Greets and tours new clients and demonstrates the advantages of renting at the property. Maintains helpful and professional follow up contact with clients
- Good knowledge of leasing rules and regulations
- Supports Open Arms and other initiatives that demonstrate and enhance Mid-America’s corporate culture
- Two years of leasing management experience
- Validate application information and references
- Recent experience
- Excellent follow-up with the staff, site personnel, management and vendors required
- Accurately tracks all leasing traffic and tour information for ongoing evaluations of leasing interest
2
Experience For Leasing Consultant RES Resume
- Acquire knowledge of property accounting procedures
- Assist with innovative marketing strategies that build positive media and key connections
- Maintain daily and weekly leasing reports and mluxonthly market surveys
- Generates leasing traffic through consistent contact and follow up with all phone and email inquiries
- Assist is developing in‐house newsletters, move‐in gifts, outreach programs, etc
- Well-versed in marketing and sales techniques
- Warmly greet prospective residents, determine needs and preferences, professionally present community and specific apartments in a compelling way, overcome objections, build rapport and close the deal
- Follow up with every prospect within 48 hours of a property tour and maintain a 30% closing ratio
- Correctly complete all lease paperwork, assist with application verification, and obtain all required signatures and monies owed
3
Experience For Leasing Consultant, Tax Credit Resume
- Develop thorough knowledge of the product as well as the rental community and local area.Perform daily follow-up on prospect inquiries and tours
- Develop knowledge of rental policies and procedures as well as daily administrative requirements of the management office
- Maintain accurate resident files
- Work with Corporate Suites to manage corporate units/furnished apartments
- Perform additional assignments as directed
- Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time
- Ask questions and close a sale
- The desire to prove your sales ability and advance your career
- Assists with resident retention. Provides on going customer service to residents after moving in. Process work order requests, package collection, assists with day to day operations of the property and resident satisfaction
4
Experience For Floating Leasing Consultant Resume
- Maintains expert level knowledge of the local competitive market, and prepares regular market surveys of this information
- Processes rental applications, prepares all lease documents, and ensure lease files and documents are organized and accurate
- Prepares leases and related leasing addendum's. Maintains lease records and files. Maintains property waiting list and other updates to various records and reports in accordance with policy and procedures, applicable affordable housing programs and HUD/Agency regulations
- Tour apartments with prospects
- Responsible to organize and carry out all resident retention activities
5
Experience For Senior Leasing Consultant Resume
- Complete move-in and lease renewal documents
- Assist in the development of resident retention program including maintaining monthly calendar of resident activities, assist in and attend resident activities. Consistently think of and communicate inexpensive, “out of the box” activities to offer our residents on a monthly basis
- Access to reliable transportation to and from each building
- Assist residential landlords in discovering suitable tenants
- Promote unoccupied properties through various media and advertising techniques
- Negotiate leasing terms and complete agreements
- Ensure new residents are properly moved in and complete the move‐in inspection form
- Address resident concerns, such as service requests, noise complaints, etc., promptly and professionally and, when necessary, communicate those to your direct supervisor
6
Experience For Luxury Apartment Leasing Consultant Resume
- Participate in any court hearings and/or appeals as needed
- Physically walk all amenities, clubhouse, leasing office and “show units” on a daily basis to ensure a ready and quality product and presentation for our customers
- Review all advertising sources, including property website, on a weekly basis and immediately communicate to the Community Manager any discrepancies or areas for improvement
- Conduct market surveys monthly and provide trend report. Shop competition and be aware of neighborhood market conditions
- Answer phones / take messages and retrieve messages from voicemail
- Meet and Greet tenants and new applicants that visit office and assist with concerns and questions
7
Experience For Leasing Consultant, Temporary Resume
- Take work order request / generate and close out work orders in onesite
- Order office supplies under the supervision of the Assistant Community Manager through office depot
- File all signed leases and documents into tenant files
- Transfer new tenant documents into permanent folder
- Assist Assistant Community Manager with preparation of lease renewal packets / letters etc
8
Experience For Temporary Leasing Consultant Resume
- Prepare balance due and all other notices for distribution
- Review vacancies, walk tour path and maintain model apartment
- Responds to phone and email inquiries including but not limited to providing leasing information, making appointments, creating and following up with maintenance requests, and handling or escalating resident complaint
- Present apartments, houses or other properties to prospective clients in a persuasive manner
- Evaluate clients’ requirements and financial prosperity to make personalized presentations
- Provide accurate information on the different features of properties
9
Experience For Leasing Consultant Internship Resume
- Keep abreast of the property market status
- Career advancement opportunites
- Make application packets
- 20 hours a week
- Follow up on prospective leads
- + Brag about your community’s unique features and benefits – and highlight what sets it apart from the competition
- Day to Day interaction with Residents/Prospects
10
Experience For Leasing Consultant Resume
- Many opportunities for professional and personal development and career growth
- Company Benefits (visit our Benefits webpage Camden Benefits)
- Rent discount at all Camden communities for fulltime employees
- A chance to work for a Fortune 100 Best Company!!!
- Suite and property management systems
- Active Pennsylvania Real Estate License
- Proficient with MS Office, Outlook and OneSite or related PM software
- Use smart phone and outlook to post and coordinate all appointments
List of Typical Skills For a Leasing Consultant Resume
1
Skills For Area Leasing Consultant Resume
- Be able to effectively communicate with clients
- Two years of leasing management experience, preferably in an affordable housing setting
- Provides excellent customer services to all residents: handling questions, submitting service requests, looking up tenant ledgers, etc
- Two years of leasing management experience, preferably in an affordable housing unit
- Two years of leasing management experience, preferably in an affordable lease-up setting
- Experience as an administrative assistant in a property management/residential leasing office setting
- One year of leasing management experience, preferably in a luxury lease-up setting
2
Skills For Leasing Consultant RES Resume
- Property management function experience (i.e. leasing, bookkeeping, operations)
- Tracks marketing sources and initiatives and assists in evaluating their effectiveness
- Leasing or sales experience desired
- Able to establish and maintain effective working relationships with peers, superiors, residents, community service agencies and the public
- Skilled in communicating with all types of people in a wide variety of situations
- Demonstrated ability to secure leases and provide sales leadership and training
- Demonstrated drive to succeed in an apartment leasing commission-based environment
3
Skills For Leasing Consultant, Tax Credit Resume
- Residential real estate experience helpful within affordable housing
- Tax Credit affordable housing program experience
- Leasing or sales experience
- Experience with Yardi, Lead 2 Lease, Outlook
- Yardi or On-site experience helpful
- Demonstrated ability to process a large volume of documents with accuracy in a timely manner
4
Skills For Floating Leasing Consultant Resume
- Yardi Voyager or On-site experience helpful
- Valid driver’s license from the state of residence required
- Preference of experience in hotel properties, rental operations, or related upscale service business
- Yardi experience required
- Tax credit experience
5
Skills For Senior Leasing Consultant Resume
- Experience in sales or service industry
- Showing apartments and answering prospective residents’ questions about pricing
- Maintaining current knowledge of marketing and leasing techniques, current rental rates
- Maintaining current knowledge of marketing and leasing techniques, current rental rates and promotions of
- Working knowledge of fair housing laws and Affordable Housing Program
- Scheduling and entering lease singing / interviews and meetings on Microsoft calendar
- Working knowledge of Microsoft Office programs including Outlook, Excel and Word
- Meeting with prospective residents to determine their housing needs and eligibilit
6
Skills For Luxury Apartment Leasing Consultant Resume
- Jumping in and covering for your team members when needed
- Seeking out opportunities to get to know and understand your residents
- Is responsible for overseeing the training of the leasing staff, in particular the required training courses mandated as Lennar’s corporate initiatives
- Maintain resident retention program, including planning and implementing resident events and providing customer service to current residents
- Light cleaning, light groundskeeping, and lifting up to 20 lbs
- + Create added value by anticipating needs and addressing living concerns customers haven’t even thought about yet
- Thrives on achieving and exceeding customer’s expectations during all points of contact
- Generate leads through calling, e-mailing and/or visiting corporations and prospects
- Assist in the development and implementation of promotional programs, including creative online advertising, direct marketing, and social media outreach
7
Skills For Leasing Consultant, Temporary Resume
- Show apartments and answering prospective residents’ questions about pricing
- Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community
- Customer service-Generating work orders, complaints, parking enforcement, update Tenant/prospect information
- Responsibility for the affordable housing program; screening applicants
- Set leasing and marketing strategy for the property
- Local Union Benefits including: Medical, Dental, Life & Disability, Paid Time Off, 401(K), Flexible Spending Accounts
- Handles all leasing, marketing and customer service responsibilities
- Responsible for updating the property and other marketing sites
- Return calls to prospective applicants with site and income guideline info / mail applications / reviewing incoming applications for completion etc
8
Skills For Temporary Leasing Consultant Resume
- Willingness to work non-traditional hours including early evenings, weekends and holidays
- Willingness to work non-traditional hours including early evenings, weekends and holiday
- Ability for flexibility in office space including mobile office tools such as a lap top computer and smart phone
- Ability for flexibility in office space including mobile office tools such as a lap top computer
- Ability for flexibility in office space including mobile office tools such as a lap top computer and blackberry
- Available to work a flexible schedule, including weekends
- Proficient in managing an internal applicant database
- Obtain Real Estate Leasing License
- Weekends required. 2 days off during the week
9
Skills For Leasing Consultant Internship Resume
- Proofread work to ensure accuracy of grammar, punctuation, and spelling
- Coordinate with the marketing team to place online ads
- Verify applications and follow up on applications including resident
- Pioneering spirit/drive
- This property has affordable housing, so knowledge in this field is helpful but not mandatory
- Complete forms thoroughly, accurately, and follow-up independently according to UCSD and departmental procedures
- Be able to multitask in a fast paced working office environment
- Strives to achieve revenue goals by daily review of leases and Customer Information Cards to ensure they are meeting data and lease quality standards
10
Skills For Leasing Consultant Resume
- Utilizes the Pricing Tool with every lease transaction and accurately records all data into the CRM system to support the company’s goals and initiatives
- Assists with the planning and execution of special events and parties for the residents and prospects
- Provides tours of community to prospects, using persuasive techniques to highlight community amenities and property features
- Post ads to Craigslist via Marketing Center no less than three times per business day and in accordance with established procedures
- Monitor all social media and respond to all reviews according to company policy
List of Typical Responsibilities For a Leasing Consultant Resume
1
Responsibilities For Area Leasing Consultant Resume
- Build and maintain customer and vendor relations through a professional approach in handling service needs and problems
- Use UDR mobile device and outlook to post and coordinate all appointments
- 10 AM to 7 PM
- Job is intermittently sedentary but requires mobility (i.e., climb stairs) to tour, show, and inspect apartments on a daily basis
- Demonstrated knowledge and ability to use personal computers and various software applications including spreadsheets, word processing, relational databases, desktop publishing, and electronic mail
- Proven ability to work independently and to compile and analyze data
- Interact and communicate with a diverse customer base, in a helpful, effective and informative manner in person, electronically, and on the telephone, demonstrating tact and diplomacy
- Maintain acceptable work habits with attention to details. Practice punctuality and maintain regularity of attendance
2
Responsibilities For Leasing Consultant RES Resume
- Skilled to operate standard office equipment to include: computer, electric typewriter, 10-key adding machine, various printers, fax machine, copier machine, telephone, and voice mail
- Demonstrated ability to work efficiently in a busy, service oriented office atmosphere with frequent interruptions, varied work assignments, and fluctuating priorities while meeting deadlines
- Sales and marketing chops. Your personalized connections and recommendations drive our leasing performance, and your ability to create excitement through creative campaigns, continuous outreach, and social media fuel community enthusiasm for AvalonBay
- Experience in affordable housing programs such as S8 or LIHTC
- Able to perform at high levels in a fast‐paced work environment and successfully adapt to changing priorities and work demands
- A genuine desire to help both residents and colleagues in Creating a Better Way to Live
3
Responsibilities For Leasing Consultant, Tax Credit Resume
- Have a “people person”, outgoing and compassionate personality with the ability to relate to people from all walks of life
- Have general knowledge of Fair Housing
- Discount on an apartment
- Regular and consistent attendance on the job is an essential function
- Answer phone calls, coordinate emails
- Efficient knowledge of Microsoft Office
- Highly motivated service-oriented self starter and adaptable to change
4
Responsibilities For Floating Leasing Consultant Resume
- Weekends required on a need-to-be basis
- NJ Salesperson Real Estate license required
- Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances, including using Craig’s List, Google and other search engines, and navigating the internet and websites
- Computer proficiency to include Microsoft Office Applications
- Action and results-oriented, enthusiastic
5
Responsibilities For Senior Leasing Consultant Resume
- Positive, can-do attitude with a commitment to excellence
- Ability to meet stringent deadlines
- A genuine desire to help people find their perfect home
- A high level of ownership, accountability, and initiative
- A competitive drive and entrepreneurial confidence to succeed in a sales-based environment
- The ability to quickly learn, adapt, and execute new processes
6
Responsibilities For Luxury Apartment Leasing Consultant Resume
- The ability to multi-task in a high-volume environment
- The ability to multi-task in a high volume environment
- Three Weekends required
- Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing
- Showing apartments and answering prospective residents’ questions about pricing· Prepare leasing agreements· Verify applications and follow up on applications including resident screening· Follow up on prospects and leads· Coordinate with the marketing team to place online ads and ensure signage is correctly positioned· Maintain prospect records using proprietary online tools
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