Loan Operations Resume Sample
Trace Klocko
1205 Sally Squares,
San Francisco,
CA
+1 (555) 511 8024
Work Experience
Loan Operations Specialist
06/2016
-
PRESENT
Philadelphia, PA
- Assist in the execution of strategic initiatives that relate to the Scotiabank group’s wholesale loans servicing operations by effectively managing resources under their control
- Oversight of the Department’s forced placement program
- Recommend revisions to policies and procedures, and at manager’s discretion, implement subsequent changes to incorporate them into the department workflow
- Manages operations of several functions or processes within operations and is most often accountable for an entire segment of the operations department
- Modifies policies and procedures to improve performance of units supervised
- Often manages a unit or units geographically separated from immediate management through subordinate supervisors
- Participates or leads multiple projects within department or across divisions
- Serves as change agent to identify and implement continuous improvement within teams
- Provides recommendations toward strategic vision and tactical goals
Loan Operations Analyst
05/2012
-
05/2016
Los Angeles, CA
- Continuously accesses the quality of team member performance, incoming volumes, productivity, capacity, SLAs and metrics
- Ensures team consistently meets or exceeds SLAs
- Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
- Seeks to influence others as needed to gain support and sponsorship for departmental initiatives
- Manages bank conversions as they pertain to managed operational units
- Develops and maintains an overall operating budget, ensures adherence to budget, and takes corrective action as necessary
- Applies the performance management process, supporting Employees in their personal and performance development
- Develops and manages the team by recruiting, training and coaching
- Review closing files of non-complex loans received from settlement agents and Account Officers to ensure that the loan is closed with the proper signatures and in compliance with the firm’s/bank’s instructions
Analyst Loan Operations
05/2009
-
04/2012
Phoenix, AZ
- Review closed loan files received from settlement agents and account officers to ensure loans were closed with proper signatures/authorization and in accordance to the Bank’s instructions. Cite exceptions and clear when cured
- Review all student financial aid packages submitted from campuses for processing
- Assists schools with the AR management process to ensure timely recovery of payments and maintain appropriate accounts receivable levels
- High participation with all internal and external student financial aid reports
- Note and request any changes/corrections that need to be made at the campus level
- Hold conference calls with campus level Directors of Financial Aid and Bursars to review accounts and identify any missing funding when necessary
- Regularly communicate with campus level Directors of Financial Aid and Bursars on the tracking of reports and funding status
- Familiar with Commercial, Residential and Consumer loan portfolios
Education
Lindenwood University - Belleville Campus
2005 - 2009
Bachelor's Degree in Finance
Professional Skills
- Responsible for processing transactions involving booking and servicing mortgage, loans and commercial loans for clients across all Business Units of Northern Trust
- Responsible for processing transactions involving booking and servicing mortage, loans and commercial loans for clients across all Business Units of Northern Trust
- 10-key skills, organizational/time management skills
- Proven skills in building, developing and motivating teams
- Strong interpersonal/client servicing skills
- Strong organizational skills and attention to detail are also required
- Strong technical proficiency, computational and quantitative skills
How to write Loan Operations Resume
Loan Operations role is responsible for interpersonal, organizational, excel, computer, word, basic, software, customer, leadership, microsoft.
To write great resume for loan operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Loan Operations Resume
The section contact information is important in your loan operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Loan Operations Resume
The section work experience is an essential part of your loan operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous loan operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular loan operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Loan Operations resume experience can include:
- Proficient computer skills, including; Windows, Excel, Word, Outlook, bank core operating systems
- Ensuring unit functions on a daily basis, in a effective and efficient manner
- Strong problem-solving ability including ability to point out AND suggest courses of action when presenting non-standard issues for resolution
- Complete merger & acquisition testing, data validation, post conversion troubleshooting and quality assurance for all bank core operating systems
- 3+ yeras of Banking experience
- Proven track record in one of: Loan Agency Ops, Facility Capture, Primary or Secondary settlement; and working knowledge of others
Education on a Loan Operations Resume
Make sure to make education a priority on your loan operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your loan operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Loan Operations Resume
When listing skills on your loan operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical loan operations skills:
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and occasionally external customers
- Working knowledge of Microsoft Office and strong Excel spreadsheet skills is required
- Experience in the lending process and ability to network effectively both internally and externally, and maintain/develop relationships with all stakeholders
- Excellent leadership ability, employee motivation and team building skills
- Excellent communication, verbal, written, interpersonal and organization skills
- Excellent interpersonal, oral, written and managerial skills
List of Typical Experience For a Loan Operations Resume
1
Experience For Loan Operations Specialist Resume
- Excellent PC and software skills
- Work effectively and efficiently in a “team” environment
- Advanced level of communication and organizational skills
- Maintain and apply working knowledge of client's Standards for Business Controls and meet management's expectations for effective internal business controls
- Syndicated Loan Agency (settlement) of High Grade and Leveraged Loans (significant experience)
- Excellent familiarity with LMA High Grade and Leveraged Documentation for operations
- Proven ability to both manage and improve procedures, risks and controls
2
Experience For Loan Operations Analyst Resume
- Prioritize and organize workflow and implement process improvement
- Multi-task and demonstrated ability to meet deadlines
- Demonstrate accuracy and thoroughness; apply feedback to improve performance; monitors own work to ensure quality
- Experience in financial sector
- Loan operations experience
- Management experience within loan operations (BPO management included)
- Experience in a Related Field
3
Experience For Manager, Loan Operations Resume
- Excellent mathematical ability needed to perform multi-step calculations
- Previous bank teller experience required, Loan knowledge helpful
- Demonstrate the ability to work in a dynamic environment with the ability to partner and build collaborative relationships
- Managing a portfolio of syndicated lending transactions and performing all the servicing activities required
- Interacting with SS&C’s hedge fund and or CLO clients, agent banks and other internal departments (Fund Accounting, Operations, OTC Operations, Pricing)
- Communicating with approving entity and closing personnel
- Understanding of the financial principals associated with long term interest bearing loans including amortization schedules and payoff calculations
- Creating MIS and reconcilements reports, attesting to account balances
4
Experience For Loan Operations Manager Resume
- Inputting and disclosing all loan applications
- Ordering the appraisals, mortgage recordings and scans all the disclosures and underwriting documents into an internal system in a timely manner
- Completing the daily maintenance, coordinates the inflow of loan applications and transmittals, examines and organizes closing files
- Reviewing and approving collateral releases
- Assisting with insurance monitoring
- Working with Loan Operations and Letter of Credit Team in respect to any LC Issuances at closing
- Organizing closing files
- Handling HMDA reporting
- Understanding of solar energy systems, various photovoltaic technologies, project financing and the NJ marketplace for solar generation
5
Experience For Mortgage Loan Operations Specialist Resume
- Partnering with management to identify/recommend and develop processes and procedures and continuous improvement
- Reviewing Credit Agreements, Credit Sanctions, and other client documents as required
- Ordering appraisals and prepares various reports
- Processing all UCC continuations
- Managing the deal flow pipeline and maintenance of data sites as it relates to Agency portfolio
- Analyzing questions or issues on Consumer and Commercial Loans products that are received through our Dashboard or by Phone Call to Lenderlink
- Understanding of New Jersey’s solar energy market, Solar Renewable Energy Credits and familiarity with local utility solar financing programs
- Working knowledge of primary lending systems: ACBS, Clear Par, WSO, Loan IQ, payments systems GBS, Monet, Stucky and Jet bridge
- Knowledge of products currently handled by Wholesale Lending Operations, including syndicated lending, securitizations, letter of credits, municipal financing,
6
Experience For Manager Mortgage Loan Operations Resume
- Support servicing of loans, including the timely and accurate preparation of all periodic loan statements and collecting and applying cash payments due
- Responsible for processing transactions involving booking and servicing complex commercial loans for clients
- Monitor established mortgage servicing service level agreements, including producing monthly scorecard to track vendor performance
- Ensure accurate and efficient processing of loan files; create solutions for recurring problems, resolve escalated loan closing concerns
- Completes compliance training, adheres to all anti-money laundering guidelines and procedures, and all regulatory requirements
- Primary function is to verify the accuracy of loan data as inputted on the SSB operating system by the Loan booking area
- Assist with planning and implementation of future loan servicing application releases and integrations
7
Experience For Analyst Loan Operations Resume
- Development of workflows and procedures relating to bank loans to support existent and prospective client’s servicing needs
- Develop and implement strategic plans to meet the Bank’s short and long-term loan support objectives including managing the department operational budget
- Perform all loan functions and provide support/backup to Loan Operations ensuring that procedures are up to date and being followed
- Possess a high level of knowledge of loan products, loan policies, processes and procedures including the credit underwriting/approval process
- Proficiency in regulations related to loan processing and operations, including but not limited to Sarbanes Oxley and FDIC regulations
- Launch amendments to SyndTrak, manage and track all voting requirements for amendment requests (liaising with Lend Amend as relevant)
- Ensure sound risk management, internal controls, underwriting and servicing guidelines
8
Experience For Consumer Loan Operations Specialist Resume
- Accurately research and document aging items for clearing
- Process basic contractual updates to existing Loan Agreements as identified utilizing the Account Maintenance function and related activities
- Responsible for performing non-routine operational tasks according to established bank policy
- Develop, recommend and maintain internal policies and procedures designed to maximize the bank’s potential utilization of FHLB funding
- Insures compliance South State Bank Code of Business Conduct and Ethics and other operating policies and procedures
- Performs a loan operations specialist role. Able to perform in different functions of the department through cross- training
- Verify loan documents including income credit appraisal and title insurance
9
Experience For Mortgage Loan Operations Manager Resume
- Implement controls to ensure compliance with consumer protection statutes/regulations in a defined area of policy and changes relating to regulatory amendments
- Ensure appropriate staffing levels are met to support production standards
- Manage all complex LC related referrals from colleagues, stakeholders and clients, making decisions on complex transactions where needed
- Review / Prepare LC Applications with the client for submission to LC department for processing
- Review / Negotiate LC Language with the client, taking into consideration the terms of the applicable credit agreement
- Communicate the invoicing of LC Fees to client / escalation to Leveraged Finance /Portfolio if fee discrepancy exists
- Develop and implement a plan to ensure efficient standard processes are in place and compliant with standard banking regulations
10
Experience For Loan Operations Director Resume
- Works in collaboration with the Loan Operations management team in completing technology and process improvement projects for Member Banks
- Responsible for responding to internal audit or exam requests
- Manage competing demands; change approach or method to best fit situations; adapt to frequent change delays or unexpected events
- Provide cross training to colleagues on function and systems
- Coordinate primary assignment process with Primary Closing Operations team (for led deals)
- Manage interactions with GLG Group relating to relevant industry sectors
List of Typical Skills For a Loan Operations Resume
1
Skills For Loan Operations Specialist Resume
- Solid interpersonal skills including the ability to write reports and correspondence
- Detailed-oriented, organized, with excellent written and verbal communication skills
- Strong presentation and written and verbal communication skills
- Excellent managerial skills; ability to motivate and provide leadership
- Completing validations on payoffs, cross-collateralizations, etc. prior to collateral release
2
Skills For Loan Operations Analyst Resume
- Typically possesses solid knowledge of lending products with three or more years consumer lending experience
- One (1) year of general banking experience or one (1) year of loan processing or operations experience
- Mortgage lending experience (processing experience required)
- Demonstrated experience with reverse mortgage processing and training
- Excellent written and verbal communication, as well as excellent analytical, research and reporting abilities
- LC experience including a strong knowledge of the Letter of Credit product, particularly bank guarantees, and ability to review loan documentation
- Extensive knowledge and interpretative skills of legal documentation, lending laws, regulations and investor requirements
- Solid skill set in the use of Microsoft Office (Excel, Word, and Outlook)
3
Skills For Manager, Loan Operations Resume
- To effectively delegate and monitor
- Well-developed written and communication skills with attention to detail
- Highly developed inter-personal skills and the ability to report / communicate in a clear, concise and persuasive manner
- Experience as a Loan Processor or experience in Loan Operations
- Working knowledge and previous experience with Microsoft Office Programs including Excel, Word and Outlook
4
Skills For Loan Operations Manager Resume
- Experience with administration of lending, including loan closing and servicing
- Previous experience working in a loan processing or servicing area or consumer lending
- Loan Processing, Operational, and/or Finance experience in an Alternative Investment Management setting
- A strong understanding of general ledger and reconciling functions
- Solid understanding of loan documentation and closing process
- Experience in banking or financial services firm
- Strong working knowledge of Wall Street Office, Clearpar and BMS/Everest
- Experience in the loan servicing industry
- Banking operations experience; with at least 3-4 years in a department manager’s position
5
Skills For Mortgage Loan Operations Specialist Resume
- Experience in leveraged finance or commercial lending role in a back office private fund/asset management environment
- Banking/financial services firm experience
- Experience in banking or a financial services firm
- Banking/finance industry experience
- Highly skilled with other MS Office products including PowerPoint and Word
- Strong working knowledge of Article 9 of the Uniform Commercial Code (UCC)
- Two (2) Years Loan Operations experience in banking
6
Skills For Manager Mortgage Loan Operations Resume
- Loan servicing experience required
- Excellent understanding of vendor risk and associated vendor management controls
- In lending or operations or other relevant experience
- Demonstrated ability to maintain current knowledge and understanding of applicable regulations and compliance methodologies
- Past managerial experience of increasing levels of responsibility
- Experience reviewing ABL field exam and appraisal reports
7
Skills For Analyst Loan Operations Resume
- Of similar or related experience, including time spent in preparatory positions
- One (1) year experience in banking desired
- Experience reviewing mortgage loan documents is required
- Mortgage industry experience is required, with a preference for multifamily operations servicing
- Strong understanding of Delinquency Modification systems, workflows, and resource materials is required
- Prior exposure to CIO
8
Skills For Consumer Loan Operations Specialist Resume
- Strong Microsoft Office suite and software, in particular MS Excel
- Strong Microsoft Office suite and software knowledge, in particular MS Excel
- Loan Operations experience
- Previous experience with CLO's and Fixed Income
- Related work experience in loan operations as part of the middle/back office of an asset manager
- Experience with middle market or syndicated loan products such as CLOs, SMAs, and Loan Hedge/Private Equity Funds
9
Skills For Mortgage Loan Operations Manager Resume
- Current or Relevant Experience
- To handle multiple tasks and prioritize
- Loan / IB operations experience
- Experience at a financial institution (hedge fund or investment bank)
- Experience in Whole Loans P&L
10
Skills For Loan Operations Director Resume
- Experience in financial services, preferably in a loan function
- Experience in loan operations
- Team player with a strong work ethic and attention to detail
- Solid interest and knowledge in the loan market and financial terms
- Experience in analytical role
- Proven ability to pay close attention to detail, manage numerous issues for follow-up and resolution, and work collaboratively within a team
- Excellent ability to collaborate with business partners in a productive and creative manner
- Multi-task with demonstrated ability to meet deadlines and objectives
List of Typical Responsibilities For a Loan Operations Resume
1
Responsibilities For Loan Operations Specialist Resume
- Detail-oriented and organized with excellent written and verbal communication skills
- Validation of maintenance on existing loans in accordance with department policies and procedures
- Managing the processing of all incoming work, and oversee subordinate staff members, all in an accurate and timely manner
- Overseeing all system exception reporting and account control checks for lending across the bank
- Providing system and product support for all of Metro Bank’s lending products, including loans, overdrafts and credit cards
- Being the first point of contact for any questions or queries relating to the banking platform (T24)
- Booking and Packaging of Loans
- Ensuring appropriate flow of work during unexpected outages,
2
Responsibilities For Loan Operations Analyst Resume
- Training and helping develop Staff to written standard based on subject matter expertise
- Investigating reconciliation queries on lending accounts and fee receipts
- Leading on transaction investigations on loan accounts within our banking systems
- Taking bump ups from colleagues on challenges that arise whilst carrying out drawdown activities
- Interacting with SS&C GlobeOp’s hedge fund clients, agent banks and other SS&C GlobeOp departments
- Achieving personal work goals and results
- Serving as an informational resource for bank loan products to the firm’s clients and internal SS&C departments
- Working knowledge of syndicate and related systems
3
Responsibilities For Manager, Loan Operations Resume
- Making sure any issues are managed and resolved quickly and efficiently
- Making sure all post draw down activities and processes are completed
- Understanding of Bank Loans and Direct Loan Originations
- Working knowledge of WSO and or Clearpar
- Balancing & Reconciliation
4
Responsibilities For Loan Operations Manager Resume
- Training and support
- Assisting the leadership team with the production of relevant MI, planning and budget preparation
- Overseeing commercial and partnership loan bookings, drawdowns and ongoing Loan maintenance through life of loan, to full redemption
- Knowledge of products currently handled by Wholesale Lending Operations, including syndicated lending, securitizations, letter of credits, municipal financing
- Deep knowledge of servicing account maintenance, including loan boarding
- ) Reconciles portfolios of stock and mutual funds to insure ending balance has captured any changes including the selling of shares
- Analytical--Manipulating and utilizing data, understanding root causes
5
Responsibilities For Mortgage Loan Operations Specialist Resume
- Assist in establishing and maintaining department policy and procedure manuals to accurately reflect processes and process controls
- To track incoming/outgoing cash movements and perform follow up on past due fees and interest, WIP items and nostro/depot breaks
- Extensive understanding of the lending ecosystem and concepts
- Deep understanding of processes such as drawdowns, pay downs, line sub limits such as swing lines and letters of credit (L/C)
- Knowledge of state statutes/laws to predict changes/impacts to collateral perfection, legal requirements, closing needs and legal documentation for closing
6
Responsibilities For Manager Mortgage Loan Operations Resume
- Basic Knowledge of Standby Letter of Credit servicing, daily Cash Reconciliation, OFAC Screening and Wire Transfer detail set-up
- Primary function is to verify the accuracy of loan data inputted on the SSB operating system by the Loan booking area
- Knowledge of federal lending requirements related to lending functions and regulations
- Able to deal directly with Borrowers (CFO), Lenders (including funds) and Business partners (MD level)
- Inputs new commercial and consumer loans onto the loan accounting system
- Knowledge of Fannie Mae’s Selling Guide
- Responsible for planning and implementation of the department’s objectives
- Process aforementioned transactions in a vendor supported portfolio accounting system
- General to intermediate accounting knowledge
7
Responsibilities For Analyst Loan Operations Resume
- Capability to review and understand loan documentation and lending transactions
- Explain complicated financial and technical points clearly to all levels, including clients, colleagues and management
- Technical: Computer literate, including: Word, Excel, Power Point
- Knowledge of the Loan IQ system or other Commercial Lending Loan Syndication systems
- Proficient in the Microsoft Office Suites products emphasizing Microsoft Excel
- Basic knowledge in lending and the real estate industry
8
Responsibilities For Consumer Loan Operations Specialist Resume
- Provide mandatory and ad hoc training to staff
- A thorough understanding of affected federal regulations
- Edits money movement transactions entered into the system including rate changes, modifications and renewals
- Performs collateral release by preparing release deeds and negotiable collateral
- Maintain organized Deal information that includes key documents and required handling procedures to enable a cross trained team environment
- Annual Compliance Training
- Extensive working knowledge of MS Project
- Laser Pro Training
- Completes file maintenance as needed
9
Responsibilities For Mortgage Loan Operations Manager Resume
- Processes payments, advances, escrow transactions, etc
- Knowledge of the mechanics of CLO’s and LTRS desirable but not essential
- Develops Credit Administration procedures and all
- Process and update retail, commercial, mortgage, construction, boat loans and participation loan renewals and/or demand loans upon receipt of proper documentation signed and approved by proper committee, loan officer, executive officer and or board approval
- Enter all new retail, commercial, mortgage, construction and participation loans on Fiserv-Upon receipt of proper documentation signed and approved by the proper committee, loan officer, executive officer and/or board approval
- Review other team members booked loans to ensure they were booked accurately
- Process and correct EOY loan interest statements
- Review and or enter TMS entries
10
Responsibilities For Loan Operations Director Resume
- Provide customer service to customers, loan officers and co-workers with questions
- Review loan support e-mail box and complete work orders in a timely manner
- Process portfolio merge requests as needed
- Process OREO and charge off requests
- Quote loan payoffs to attorneys, title companies, internal employees and customers
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