Loss Mitigation Specialist Resume Sample
Sophie Harvey
410 Makenna Pike,
San Francisco,
CA
+1 (555) 571 7176
Work Experience
Loss Mitigation Specialist
09/2017
-
PRESENT
New York, NY
- Contribute to the development of business unit’s objectives and approaches to assignments. Provide input to the data staff to improve existing technology systems and in the development of new Loss Mitigation technology initiatives
- Order date downs and/or title endorsements for modifications
- Contact borrower to obtain and clarify information and documentation related to liens and judgments
- Contact lien holders to obtain subordination requirements
- Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter
- Follow up on outstanding issues to ensure decision process is completed in a timely manner and in accordance with regulations and guidelines
- Provide accurate and complete information to resolve issues, and follow up on any outstanding issues or commitments promptly and as promised
- Prepare complete and accurate call notes, written documentation, etc., and update customer files in system
- Enter and upload documents to internal systems and FHA/VA websites to obtain review and approval for loan modifications
Loss Mitigation Credit Analyst Multi Family Loss Mitigation Specialist
06/2015
-
06/2017
New York, NY
- Request, review, and authorize payment of title company invoices
- Prepare Subordination Agreements
- Overnight Loan Modification Agreements to title companies for recording
- Follow up on Modification Agreements to make sure they have been recorded with the county recorder’s office
- Track receipt of signed loan modifications and explain loan modification terms to borrowers
- Complete Quality Control review of waterfall calculations
- Perform escrow analysis on modified loans at the end of the month
- Stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements
- Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to issues
Mortgage Loss Mitigation Specialist
03/2012
-
04/2015
Boston, MA
- Send files to file room
- Perform quality control and audit reviews on loans, including all income/expense calculations, to ensure compliance with agreed upon standards and state and investor guidelines
- Review FHA Waterfall Calculations and verify correct home retention loss mitigation options are chosen and communicated to borrowers
- Responsible for reviewing monthly loan report(s) to ensure compliance of Trial Payments are received from borrower(s)
- Manage and control loss mitigation general ledger; review all invoices input by Specialists; reconciles TBB2 (foreclosure account) against payment of title policy invoices
- Review files requested by internal and external auditors and respond to audit findings by preparing formal responses and ensuring remediation of noted issues
- Follow up on outstanding issues to ensure the decision process is completed in a timely manner and in accordance with regulations and guidelines
- Identify and stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements
Education
George Fox University - Boise Center
2008 - 2012
School's Degree in Business
Professional Skills
- Strong negotiation skills and strong organizational skills
- Strong negotiation skills with the ability to effectively resolve problems and conflict
- Skills & Abilities: (Include any required computer skills, regulatory knowledge, certifications, licenses, languages, etc)
- Strong negotiation skills with the ability to resolve conflict and issues effectively
- Excellent customer service and problem solving skills, and a willingness to research any issue timely
- Strong analytical and problem solving skills to be used in financial counseling and evaluation and interpretation of complex information
- Excellent internal and external customer service skills, including professional telephone manner and ability to write clear and concise business correspondence
How to write Loss Mitigation Specialist Resume
Loss Mitigation Specialist role is responsible for negotiation, typing, computer, financial, customer, research, collections, workstations, collection, finance.
To write great resume for loss mitigation specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Loss Mitigation Specialist Resume
The section contact information is important in your loss mitigation specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Loss Mitigation Specialist Resume
The section work experience is an essential part of your loss mitigation specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous loss mitigation specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular loss mitigation specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Loss Mitigation Specialist resume experience can include:
- Utilize your excellent communication skills
- Experience in the mortgage industry including loss mitigation and deed in lieu experience
- Prior Banking/Customer Service experience
- Data entry, word processing and 10 key skills with speed and accuracy
- Fast and accurate keyboarding and data entry skills
- Utilize critical thinking skills to successfully manage account inventory
Education on a Loss Mitigation Specialist Resume
Make sure to make education a priority on your loss mitigation specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your loss mitigation specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Loss Mitigation Specialist Resume
When listing skills on your loss mitigation specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical loss mitigation specialist skills:
- Solid time management skills, including the ability to multi task and prioritize work assignments to adhere to timelines
- Typing or keyboard proficient. Solid PC skills
- Typing or keyboard proficient, solid PC skills
- Strong organizational and critical thinking skills, while being self-motived and understanding sense of urgency
- Strong verbal written communications skills
- Strong negotiation skills and the ability to provide timely follow-up
List of Typical Experience For a Loss Mitigation Specialist Resume
1
Experience For Loss Mitigation Credit Analyst Multi Family Loss Mitigation Specialist Resume
- Skilled at making decisions independently within set policies and procedures
- Provide accurate and complete information to resolve issues, and follow up on any outstanding issues or commitments promptly/when promised
- Through conference calls or in writing determine solutions to resolve delinquent accounts
- Responsible for delivering workouts per investor guidelines approval or denials
- Reviews and assesses accounts, charting an appropriate path of action
- Utilized judicial processes and protocols for state mediation procedures
- Interact with judges, court-appointed mediators, opposing counsel, borrowers and Freedom Mortgage retained counsel to resolve delinquencies through loss mitigation
- Maintain business records within Fiserv, emails and other business systems to capture account activity
- Respond to phone call from attorneys and other interested parties
2
Experience For Citifinancial Loss Mitigation Specialist Resume
- Council and motivate delinquent customers through telephone contact to meet the requirements of completing a successful workout option (Package Completion Rates; Meeting ASA requirements; Repayment/Forbearance Plans; Trial Payment Plan success; timely completion of customer follow up on decisions; Collection of Final Modification Documents)
- Provide thorough, detailed and accurate account updates in system of record for each call made
- Thorough knowledge of the Company’s Standard Operating Procedures, Investor Loss Mitigation Options, as well as State and Federal legal requirements (FDCPA & CFPB) while keeping abreast of current requirements and changing legislation
- Collecting, Reviewing, Analyzing and Underwriting loan modifications using credit bureau information, collateral valuation reports, tax returns, financial statements, property insurance declaration pages, HOA/Association documents and other supporting documentation to verify customer financial and property data
- Auditing Loss Mitigation packages, ensuring customer has sent in all information required for processing
- Arranges for payment or reinstatement of past due amounts with attorneys and/or customers
- Employs loss mitigation techniques to discuss programs available for borrowers with imminent default or in default; works closely with the modification group to coordinate application through close or denial phases of the home affordable process
- Implements proactive charge-off recovery tactics to induce repayment and minimize losses; coordinates pay plans, workouts, or settlements with outside counsel when litigation is required. Skip traces unreachable borrowers
3
Experience For Mortgage Loss Mitigation Specialist Resume
- Performs collateral evaluations and written analyses of equity position to recommend foreclosure, repossession, legal action (e.g. suit on note), write-down or charge-off for presentation to management
- Delivers effective customer service and responsiveness to investors as well as internal and external customers. Performs coding of accounts and documents all activity in the loan collection system
- Demonstrates compliance with CFPB, FDCPA, FCRA and state/federal foreclosure and real estate laws, guidelines and practices
- Corresponds with attorneys, customers, and lien holders in written or verbal format
- Discuss repayment of deficiency balances on short sales. Review customer’s financial situation and sale offer to maximize loan repayment through cash from sale along with deficiency note
- Discuss financial terms for deeds in lieu of foreclosure and contracts for deed. Review homeowner’s situation and title work to recommend appropriate course of action
- Responsible for reviewing financial and property data including appraisals, market analysis, and title work to determine qualified workout options available and negotiating terms with customers or third parties
4
Experience For SBO Mortgage Loan Loss Mitigation Specialist Resume
- Review credit reports, appraisals, title work or other reports as required
- Resolve and follow up with inquiries from borrowers, agents, regulatory authorities, attorneys, and other third parties
- Work with customer to collect and process data as well as close transactions listed above
- Perform outcalls on delinquent customers to discuss account with customer to alleviate delinquency and assess the condition the property
- Ensure past due notices are mailed
5
Experience For Citi Financial Loss Mitigation Specialist Resume
- Attempt to collect monies due or obtain promise to pay
- Accept payments or partial payments on delinquent accounts, provide customers with receipts, and apply payments to accounts
- Discuss problem situations with supervisor; advise supervisor of unusual or critical circumstances brought to the Bank’s attention about any dealer or real estate agent
- Discuss arrangements and/or problems with delinquent customers for repayment schedules and/or extensions; process modification packages as needed
- Trace “skips” through leads and previous contacts to affect collection of delinquent accounts
- Process and manage paperwork to file maintained loans involved in bankruptcy, foreclosure, probate, repossession, charge-off and OREO
- Prepare document packages for legal counsel for loans involved in bankruptcy, foreclosure, probate, repossession and charge-off
- Assign abandoned and OREO properties to the Property Management Group to ensure they are properly secured and managed
- Process repossession title paperwork and transfer to auctions upon receipt
6
Experience For Loss Mitigation Specialist Safeact Resume
- Manage an investor or state specific portfolio
- Receive inbound calls to assist customers with inquiries regarding their repayment or forbearance plan, HHF/EHLP, SCRA program or general loan servicing questions
- Conduct outbound call campaigns to secure commitments for supporting documentation and monthly installments, conduct unemployment verification, and respond to customer inquiries
- Follow set investor/state-specific guidelines to set up approved repayment or forbearance plan, HHF/ELP or SCRA programs
- Update customer financial information based off change in circumstance or to address remaining delinquency at plan completion to initiate foreclosure alternative programs, provide results and next steps based off the recommendation received
7
Experience For Mortgage Lending Loss Mitigation Specialist Resume
- Manage and resolve daily exceptions on assigned portfolio of loans
- Address email and fax communications from customers and authorized third parties to ensure items are acknowledged and processed in a timely manner
- Ensure investor and state specific letters and call attempts are completed as required
- Interface and coordinate with other departments, including home retention, property resolution, foreclosure, bankruptcy, litigation, customer service, and collections
- Thorough knowledge of investor specific repayment, forbearance, HHF/EHLP and SCRA foreclosure alternative programs, loan servicing, foreclosure, and bankruptcy
8
Experience For Mortgage Loan Loss Mitigation Specialist Resume
- Identify, analyze and problem solve pending foreclosure situations
- Proficient with CFPB, FDCPA and ECOA regulations
- Work a flexible shift and overtime when required
- Reviews routine to moderately complex workout requests to determine borrower eligibility based on established guidelines, coordinates submission for all appropriate approval levels, and coordinates contacts with borrowers and investors/insurers to finalize terms for approval or denial
- Reviews routine to moderately complex workout requests and financial packages. Determines borrower eligibility for various workout options based on guidelines established by investors, insurers and management
- Initiates contact with borrower to discuss the initial review and determine their financial ability, intent, reason for default, and recommend the appropriate retention solution. Activates appropriate workout alternative on the loss mitigation module based on comparison to established guidelines
- Prepare loan modification documents, review listing agreements, sales contracts, and HUD1/CD statements. Also securing legal advice when required, request appraisals, collect and process funds through loss mitigation process. Assist with internal and external audits, make appropriate decisions regarding property inspection condition reports
- Coordinates all contacts with borrower and investors/insurers necessary to finalize the terms for approval of the workout
9
Experience For Citi Financial Loss Mitigation Specialist West Resume
- Documents analysis results of a workout approval/denial and forwards to appropriate party for final resolution
- Submits loss mitigation scenarios to be evaluated by the Borrower or investor and executes against the decision provided
- Confirm qualifications of customer's hardship to determine eligibility for assistance
- Review loss mitigation package documentation in a timely manner to determine if the borrower qualifies for a loss mitigation option; report information to investor, client, insurer
- Educate borrowers about the Home Affordable Modification Program, loan modification program, forbearance plan, repayment plan, FHA partial claim, short sale, and deed in lieu options as applicable
10
Experience For Loss Mitigation Specialist Resume
- Order and review BPO/AVM/appraisal as applicable
- Calculate escrow advance calculations
- Accurately and timely update template steps on LMT3 and system notes on LMTN to reflect current status of file
- Order and review title searches as applicable
- Review and implement according to investor, client, insurer guidelines loan modification terms, forbearances and repayment terms, short sales, and deed in lieu’s
- For short sales- review marketing strategies, listing history, offer activity. Handle counter offers in accordance with departmental guidelines and investor/insurer/client guidelines
- Indexing and Posting Attorney Invoice payments
List of Typical Skills For a Loss Mitigation Specialist Resume
1
Skills For Loss Mitigation Credit Analyst Multi Family Loss Mitigation Specialist Resume
- Customer Service Skills; quick on the phone problem solving and a willingness to research any issue timelySearch Jobs US
- Demonstrates skillful negotiation in tough situations with external and internal customers
- Effectively present information to Management, etc
- Effectively communicate with coworkers, peers and all levels of management through written and verbal communication
- Computer skills; ability to use 2 screen workstations as well as use several systems at a time
2
Skills For Citifinancial Loss Mitigation Specialist Resume
- Interact effectively with internal and external clients
- Communicate effectively and clearly with customers and internal employees
- Previous Experience Desired with loss mitigation, short sale, REO, real estate, sales, mortgage servicing, loan processing, or financial service
- Experience with PC’s and various software programs including word and excel
- Mortgage collection and/or equivalent consumer lending experience
- Moderate to intermittent supervision required, depending on experience level
- Demonstrated elevated level of performance with competing responsibilities
- Strong working knowledge of Microsoft Office Suite to include Word and Excel applications
- Two or more years of consumer lending experience
3
Skills For Mortgage Loss Mitigation Specialist Resume
- Three to five years of experience in lending/account management activities
- Analyze and resolve problems using sound judgment, expertise, and experience to create positive outcomes
- Experience in mortgage and loss mitigation
- Review damage reports to determine cost effectiveness of repossession or charge-off
- Recommend and execute on ideas to increase team's overall efficiency/ effectiveness
- Show empathy and strong emotional fortitude
4
Skills For SBO Mortgage Loan Loss Mitigation Specialist Resume
- Ensure quality service and effective support to both internal and external customers as well as clients
- Work efficiently where priorities and guidelines change constantly
- MS Windows and Internet-based applications experience required
- Indexing and Posting Bankruptcy Trustee Invoice payments
- Processing account balance adjustments
- Pulling Media for our vendors
- Using multiple systemsSearch Jobs US
- According to investor guidelines, represent Freedom Mortgage in various loss mitigation workouts
5
Skills For Citi Financial Loss Mitigation Specialist Resume
- An understanding of bank policies and financial regulations and including a working knowledge of privacy and fair debt collection regulations
- Recommends negotiated settlements to maximize recovery and minimize losses. Attends property sales and assists in developing and executing bidding strategies
- Complete all monthly control log activities and reporting including but not limited to complaint log maintenance, FDCPA training, OCA Placements, etc
- Responsibility for the collection and servicing of reverse mortgages with Spanish Speaking Borrowers
- Act as a liaison between RMS and its affiliates, ensuring that policies and procedures are followed, including compliance with federal laws and regulations
- General Administrative and Accounting work including special projects as needed
- Knowledge and understanding of mortgage and title documents, credit reports, appraisals, default servicing, loan default legal process and legal terminology
- 1) Research/review accounts with outstanding balances to send late notices to communities utilizing AvalonBay policies and procedures
6
Skills For Loss Mitigation Specialist Safeact Resume
- 2) Prep/forward accounts to out attorney firms with outstanding balance utilizing AvalonBay policies and procedures
- Research/review accounts with outstanding balances to send late notices to communities utilizing AvalonBay policies and procedures
- Prep/forward accounts to out attorney firms with outstanding balance utilizing AvalonBay policies and procedures
- Provide coaching, mentoring & feedback to core collectors and peers
- Maintains a positive approach when handling customer issues
7
Skills For Mortgage Lending Loss Mitigation Specialist Resume
- Has the ability to settle differences and win concessions without damaging relationships
- Manage assigned loans and workflow according to department procedure and assigned responsibility
- Request direction in solving problems of unusual or complicated nature
- Respond to phone calls and written correspondence received from borrowers, trustees, investors and attorneys during the Deed in Lieu and Short Sale process
- Develop and/or update policies and procedures as needed for the handling of Deed in Lieu and Short Sale transactions
8
Skills For Mortgage Loan Loss Mitigation Specialist Resume
- Low level of independent judgment and decision-making
- Manage a caseload of files including all steps necessary from application to modification
- Overall knowledge of mortgage loan servicing and process
- Intermediate knowledge using excel
- Communicate with attorneys regarding bankruptcies and foreclosures; complete necessary reports
- Maintain contact with realtors and auctions engaged in liquidating OREO and repossession assets
- Performs data entry, system coding, reconciliations, etc. to ensure alignment within Ally systems
9
Skills For Citi Financial Loss Mitigation Specialist West Resume
- Perform data entry, system coding, inventory audits, and reconciliations to ensure alignment between vendor systems and Ally systems
- Compose and complete various forms of correspondence including letters, contracts, titles, hold harmless documents, etc
- Research and review new Chapter 7 bankruptcies and assure we are taking appropriate action
- Act as an intermediary between Ally's insurance loss vendor and the customer while collecting on unpaid balances
- Educate customers on the total loss process as well as the adverse effect of credit furnishing
- Negotiate and work out payment arrangements while maintaining empathy
10
Skills For Loss Mitigation Specialist Resume
- Route files to appropriate personnel in a timely fashion by quickly determining the right next step
- Respond with accurate information using professionalism and integrity
- Review and implement according to investor, client, insurer guidelines for loan modifications, forbearances and repayment terms, short sales, and deeds in lieu
- Works with borrower and attorney in accepting Short Sales and/or DIL (deed in lieu)
- Works with foreclosure department to ensure dual tracking does not occur
- Efficiently handle a variety of customer inquiries, via phone call and written correspondence, regarding the customer's loan
- Ensures compliance with all applicable federal and state laws, regulations, investor requirements and CFPB Servicing Guidelines
List of Typical Responsibilities For a Loss Mitigation Specialist Resume
1
Responsibilities For Loss Mitigation Credit Analyst Multi Family Loss Mitigation Specialist Resume
- Excel, Word, and other computer skills sufficient to prepare policy manuals and enter data on spreadsheets
- Balance multiple priorities and tasks such as inbound/outbound phone calls, letter generation, trial payment and document tracking
- Reviewing and Processing check requests
- Completing Attorney and OCA invoice audits
- Perform processing of short sales based on investor, client and GSE guidelines to ensure compliance
- Responsible for managing assets with borrowers, real estate agents, paralegals title companies,
- Make borrowers aware of the advantages of conducting Retention and/or Liquidation options how to get started in the process
- Loss mitigation efforts with customers and attorneys resulting in negotiated payment plans and settlements
- Responsible for maintaining bad debt recovery projections on assigned contracts
2
Responsibilities For Citifinancial Loss Mitigation Specialist Resume
- Observe regulatory compliance in all aspects of managing assigned exposure as well as procedural expectations
- Involve in deploying new processes and procedures
- Completion of Cross Training efforts
- Request and follow up on foreclosure holds as necessary
- Implement workout options in accordance with departmental, investor, insurer, and client guidelines
- Decline files as directed in accordance with departmental guidelines as set forth by investor/client/investor/insurer guidelines and send appropriate denial letter if borrower does not qualify for a workout option
3
Responsibilities For Mortgage Loss Mitigation Specialist Resume
- Posting funds to Repossession Expenses
- Monitor status of repayment plans, forbearance plans, and trial period plans and update MSP system and investor system of record with payment records as needed
- Obtain and maintain state NMLS licenses as required
- Respond and return voicemails, escalations and all other requests within 24 hours from receipt
- Prepare and send trial period documents, forbearance plan documents, repayment plan agreements, short sale approval and closing letters and decline letters as needed
4
Responsibilities For SBO Mortgage Loan Loss Mitigation Specialist Resume
- Contact borrowers and real estate agents to provide status of loss mitigation files
- Maintain a caseload of 150 or more files
- Handle all written and verbal correspondence professionally between the borrowers, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys
- Researching and Processing Loss Funds from Open Items
- Responds promptly and professionally to requests from co-workers, customers, and Managers on an as needed basis
- Type of prior related experience: Prior experience in the financial services or related industry with a specific skill set in clerical/administrative work, customer service operations, collections and/or outside collection agency support. Special skills/abilities/competencies required
- Knowledge of general/standard office and administrative procedures and methods
- Familiarity with directly applicable departmental policy or procedure is required
- Knowledge of Ally systems (CARS, Shaw Recovery, Open Items, etc)
5
Responsibilities For Citi Financial Loss Mitigation Specialist Resume
- Verify new bankruptcy filings
- Generate, send, and file applicable legal documents
- Timely route files to specialists passion
- Respond promptly to vendor requests as needed
- Interact with 3rd party vendors via phone calls and emails
- Set up account accurately in computer system
6
Responsibilities For Loss Mitigation Specialist Safeact Resume
- Negotiate and approve storage fees
- Provide accurate and complete documents to repo vendor to secure unit
- Follow-up to ensure collateral is secured
- Proactively collaborate with other Ally departments
- Use 2 screen workstations as well as use several systems at a time
- Adhere to all controls and compliance requirements
7
Responsibilities For Mortgage Lending Loss Mitigation Specialist Resume
- Create and manage monthly control log of vendor access to PDP and Columbus
- Develop customer complaint solutions
- Arrange acceptable payment plans with consumers
- Gather and update accurate contact information
- Exercise Ally's legal rights when necessary
- Adhere to all applicable rules and regulations
- Direct conversations with customers, vendors and attorney firms
- Conduct research in order to provide accurate documentation to insurance company
- Proactively collaborate with vendors and other Ally departments
8
Responsibilities For Mortgage Loan Loss Mitigation Specialist Resume
- Verify new SCRA requests
- Generate, send and file applicable documents
- Utilize several computer programs to create letters, save files, research, communicate electronically, etc
- Follow and adhere to company standard protocols and procedures
- Responsible for working with borrowers, real estate agents, paralegals title companies and attorneys to facilitate Loss Mitigation workout options such as modifications, short sales and deed’s in lieu on behalf of SLS clients
- Responsibilities include making outbound and taking inbound calls on Retention and liquidation accounts to ensure deal is moving forward in timely fashion
- Make borrowers aware of the advantages of conducting Retention and/or liquidation options and how to get started in the process
9
Responsibilities For Citi Financial Loss Mitigation Specialist West Resume
- Speak professional and pass QA compliance telephone audits
- Ensure appropriate procedures and processes are followed as directed by clients of SLS
- Review loss mitigation package documentation in accordance with Regulation X (30 calendar days) to determine if the homeowner qualifies for a loss mitigation option; report information to investor, client, insurer
- Educate homeowners about all loan modification programs, forbearance plans, repayment plans, short sales, and deeds in lieu options as applicable
- Calculate income, expenses and escrow advances in accordance with departmental and investor/insurer/client guidelines
- For short sales, review marketing strategies, listing history, offer activity. Handle counter offers in accordance with departmental procedures and investor/insurer/client guidelines
- Decline files as directed in accordance with departmental procedures as set forth by investor/client/investor/insurer guidelines and send appropriate denial letter if homeowner does not qualify for a workout option
- Obtain a Mortgage Loan Originator (MLO) license within the first 120 days of employment and maintain licensure throughout employment
- Answer inbound phone calls, return voicemails, escalations, and all other requests within 24 hours from receipt
10
Responsibilities For Loss Mitigation Specialist Resume
- Contact homeowners and real estate agents to provide status of loss mitigation files
- Handle all written and verbal correspondence professionally between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys
- Provide accurate and complete account documents and information to external counsel
- Answer calls from internal and external customers
- Review legal documents presented to the courts and customer for accuracy and completeness
- Follow-up with counsel for deadlines / updates
- Initiates outbound contact with borrowers to determine "reason for default", borrower intent, financial ability to repay debt, and to identify potential loss mitigation options/solutions
- Payment arrangements/reinstatements (forbearance agreements)
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