Management Director Resume Sample
Orville Torphy
1823 Schumm Path,
Detroit,
MI
+1 (555) 797 3013
Work Experience
Transaction Management Director
03/2017
-
PRESENT
Detroit, MI
- Able to work independently with stakeholders across various groups (business, compliance, legal, finance, technology & operations) to understand requirements related to client KYC processes, and to work with teams / staff across locations and time zones in order to increase the transparency of the processes and ensure that they are implemented and managed consistently and effectively
- Focus on the “big picture” – consistently make decisions by focusing on what’s right for the agency; demonstrates maturity, ethics, integrity and fiscal responsibility
- Decision Making – consistently make decisions by focusing on what’s right for the agency; demonstrates maturity, ethics, integrity and fiscal responsibility; generates original ideas and demonstrates thought leadership to which team members can aspire
- Provides oversight to outpatient clinical operations. Provide support to practice managers and all outpatient clinic staff on staffing, budgeting and logistical issues. Works with clinic staff to enhance the patient experience and ensure excellent customer service
- Working with leadership, determines the overall vision, mission, direction, goals and objectives for operation of ambulatory clinics. Participates in the implementation of the strategic goals. Establishes and achieves long range goals and ensures that change is in alignment with overall vision and goals
- Reviews the ongoing management of the clinical operations areas of responsibility, discusses and resolves any administrative problems that arise and directs the planning of improvements in existing clinical services
- Oversees initiatives and optimization activities focused on increasing patient access, in support of a more attainable and timely patient experience
- Oversees the patient centered medical home (PCMH) program in each clinic and manages the PCMH recertification process
Practice Management Director
05/2013
-
01/2017
New York, NY
- Maintains an in-depth knowledge of the changing health care environment and assesses the market’s need for clinical services. Monitors and evaluates the adequacy of the existing clinical services and ensures the development of programs and services to respond to the market. Develops, supports and manages programmatic initiatives for care improvement and cost reduction
- Manages all day-to-day operational activities including resolution of personnel and delivery system problems. Develops and implements resolutions of complex problems between support staff within the practices. Monitors general department morale and job satisfaction. Troubleshoots potential problems and grievances. Works closely mentoring Practice Manager in this area
- Run large sized accounts without direct supervision
- Operate adeptly as a “player/coach” senior strategy professional who leads, manages, contributes to, and ultimately owns the end product of key digital strategic planning deliverables
- Lead digital strategy engagements with a strong focus on business analysis, brand/customer insight generation, strategic and financial modeling, differentiated digital experiences, key digital capabilities and/or road mapping
- Engage with clients to identify key strategic challenge(s) and business, marketing and digital needs
- Plan and conduct primary and secondary research/analysis
Demand Side Management Director
02/2007
-
03/2013
New York, NY
- Define a digital program's strategic vision and business goals
- Develop clear digital marketing strategies that align with business goals and facilitate the path to brand action/purchase
- Partner with brand planners to develop insight-driven channel-agnostic doctor/patient journeys, key moments of truth; identify optimal digital engagement and touch point opportunities along the journey
- Direct and help develop key digital health care planning deliverables including compelling digital customer profiles/targeting parameters and personas; digital customer journeys and brand engagement models; and key customer problems/digital solutions
- Partner with analytics, media, and account team as appropriate to develop business cases and ROI analysis for proposed investments
- Direct and help develop strategic frameworks for digital programs, campaigns, messaging/content
- Develop and manage "living" digital learning plan that summarizes/tracks key research findings, performance analytics (KPIs), and strategic hypotheses; partner with analytics, media, and account team to plan and execute strategic and tactical assessment and optimization
Education
Western New England University
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Strong understanding of Shopper Marketing and experience working with big box retailers
- Experience within BCG (PL or Pr) or a comparable consulting/professional services environment; ideally with work experience as part of a consulting team
- Ensures alignment between the IGPA strategy and priorities and the resources allocation and prioritization, notably IG KT and Product Business
- Has experience with financial planning and revenue forecasting
- Experience working with value modeling, ROI/TCO analysis tools
- Promotional experience from strategy to overseeing the calendar
- Strong ability to own partner agency relationships and sell-in world-class retail strategies and programs
How to write Management Director Resume
Management Director role is responsible for compensation, retail, training, database, architecture, design, research, digital, insurance, travel.
To write great resume for management director job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Management Director Resume
The section contact information is important in your management director resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Management Director Resume
The section work experience is an essential part of your management director resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous management director responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular management director position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Management Director resume experience can include:
- Recommend innovation opportunities such as new customer targeting, marketing integration, channel, and/or added value approaches; develop test/learn methods for pilot initiatives
- Excellent writing, verbal, and presentation skills
- In depth knowledge of global digital marketing and social landscape; strong understanding of retail and apparel best practices and trends
- Participates in and contributes to discussions on priorities and direction setting for the PA
- Providing strategic recommendations and manage all agency resources to ensure the client’s needs are met
- Conceiving, develop and execute managed markets communications and promotions on client’s behalf, which match their objectives and strategies
Education on a Management Director Resume
Make sure to make education a priority on your management director resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your management director experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Management Director Resume
When listing skills on your management director resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical management director skills:
- Strong relationship management/conflict management skills
- Outstanding customer service skills and the ability to improve operations to enhance the customer experience in our clinical sites
- Excellent conceptual skills and ability to package complex materials
- Relevant industry experience and/or equivalent combination of education and experience
- Able to build strong relationship with clients and establish agency as the trusted partner for the entire brand presence at retail and beyond!
- Industry designations such as Certified Financial Planner (CFP), Chartered Financial Consultant (ChFC), Chartered Mutual Fund Consultant (CMFC) are strongly
List of Typical Experience For a Management Director Resume
1
Experience For Transaction Management Director Resume
- Creates a working environment that supports the ongoing professional growth and development of all staff, high morale and optimal job satisfaction
- Partner with Account Management, Media, Analytics, Creative, and Project Management teams to ensure successful project execution, implementation, and tracking
- Educate greater agency team on emerging and transformative digital trends to ensure digital is an integrated element of projects
- Formulates practice strategy in partnership with the PAL and the practice leadership team and helps on executing strategic initiatives as agreed
- Prepares business reviews and analyses to support business planning discussions
- Requests and integrates inputs from working team members and tier one leaders into overall Practice plan development
- Serves as the primary resource for all administrative issues concerning human resource policy issues for staff in the operational areas of responsibility
- Provides leadership in the implementation of regular staff meetings, in service trainings and continuing education activities for all areas of responsibility
2
Experience For Practice Management Director Resume
- Provide direction and supervise team on implementation, including development of strategically sound agendas for key events
- Manage digital strategy component of a new business pitch
- Manage and mentor junior strategists
- Manages the day-to-day operations of the practice
- Monitors the budgets for specific activities (e.g. Tier Ones) and the overall budget, proposes solutions in cases of deviations
- Manages the PA Management Team
- Identify key product and solution gaps within Blackboard’s product solutions for higher education to include identification of viable alternatives to meeting/closing these gaps
3
Experience For KD Platform Management Director Resume
- Experience as a senior product manager or general manager in education technology space. Experience and success managing both small teams and cross-functional product / project assignments across software lifecycle
- Responsible for the oversight and management of an assigned group of TIAA-CREF Wealth Management Advisors. This includes compliance and the principal review of the Advisors’ recommendations
- Support realization of the GTA & JVs volume targets by capitalizing on existing and potential KD markets through an effective collaboration with GTO / CVA KD
- Ensure Advisors are utilizing TIAA-CREF’s broad range of resources, including estate planning, portfolio management and insurance planning
- Assist the Wealth Management Regional Vice President in charting strategy and direction for the territory Develop and maintain a good understanding of TIAA-CREF’s competitors within the territory
- Responsible for the oversight and management of an assigned group of TIAA Wealth Management Advisors. This includes compliance and the principal review of the Advisors' recommendations
4
Experience For Demand Side Management Director Resume
- Assist the Wealth Management Regional Vice President in charting strategy and direction for the territory Develop and maintain a good understanding of TIAA's competitors within the territory
- Proposes and helps organize additional sharing/training activities
- Organizes activities fostering greater connectivity of teams and other interested colleagues at all levels
- Oversees the preparation of global or regional meetings, including agenda development and organization in collaboration with the broader leadership team
- Perform supervision on FINRA covered functions
- Involvement with the creation and presentation of customer and internal operational and business reviews demonstrating Junipers performance to Verizon against contractual commitments and against Juniper’s strategic and operational requirements for Verizon
- Safeguard and develop the production platform of UD Quester and Croner product ranges for the existing and potential KD markets
- Secure x-functionally the production system with respect to product preparation, packaging and assembly, having in parallel implemented control at system, sub-system and component level with no compromise
- Monitor and develop the product profitability on the existing and potential KD markets through an effective governance and follow up structure with corrective actions
5
Experience For Services Management Director Resume
- Recommending sound business initiatives pertaining to the product and markets that enhances sales and marketing objectives while enforcing the agency’s image as a vital resource to the product team
- Helps enlarge and manage the group of experts across topics and sectors
- Ensures quality and quantity of knowledge management content, effective presentation and navigation, supervising work by the Knowledge Team members in this field
- Ensures frequent updates and communication through the internal Knowledge Management systems
- Works with the practice managers to develop annual budgets for each clinic. Manages and provides oversight on divisional expenses and identify budget variances. Prepares and presents plan to address budget variances to physician leadership
- Facilitates effective cost containment practices through monitoring of volume trends, proactive management of capacity (physical and human resources) supplies, service contracts and professional service agreements
- Recruits, trains, develops and provides managerial and administrative oversight of all staff within the operational areas of responsibility
6
Experience For Svp-group Management Director Resume
- Facilitates resolution of conflicts and issues that emerge between key clinical and administrative stakeholder groups
- Develops, implements and monitors compliance with policies and procedures mandated by institutional and regulatory entities
- Partners with Human Resources to ensure employment relationships, compensation and benefits are implemented in a manner consistent with policies and procedures
- Lead the team (or multiple teams) on strategic/business development and tacticalimplementation
- Keeps management informed of client activity/issues/opportunities
- Conducts personnel reviews on staff
7
Experience For VP / Management Director Resume
- Support customers in areas of Benefits, Total Cost of Ownership (TCO) and Return On Investment (ROI) analysis
- Partner with field sales to create revenue growth opportunities and improve the win rate versus competitors
- Perform analysis on prospects to identify how Medidata could impact their strategic initiatives
- Rationalize new capability utilization and close whitespace / adoption gaps
- Create and deliver ROI & TCO Analysis
8
Experience For SVP Management Director DTC Resume
- Articulate value as a natural component of the sales process in support of the Global Sales Organization
- Participate in internal and external strategy enablement visioning workshops to enable customers and Medidata resources through education on discovery, realization, and value optimization
- Business/thought leadership: Strong business sense and ability to create strategic and actionable presentations that is tailored to the appropriate audience
- Experience in Principal Investor & Private Equity or related topics
- Experience incl. line management
- Preferably, some experience in PIPE topics
9
Experience For IT Asset Management Director Resume
- Specific category experience
- Oversees marketing budget
- Act as a trusted advisor to customers, prospects and partners
- Regularly benchmark Medidata customers for best practices and value achieved
- Develop, refine, and leverage standardized innovative approaches, tools, methodologies, etc
- Analytical and negotiating skills as evidence by high intelligence, strong analytical capabilities and the proven ability to develop, sell and drive suitable partnerships, alliances, or other transactions to closure
10
Experience For Partner Management Director Resume
- Package complex materials
- Highly comfortable in global and virtual work environment
- (Equivalent to a senior PL or P)
- Motivation and empathy
- Identify and execute on both short-term and medium-term product and solutions alternatives/extensions from within Blackboard’s current technology set which can meet current higher education needs and positively impact short-term business objectives, including packaging, bundling, targeted/improved pricing strategies, and sales/marketing enhancements
- Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency, including senior hospital and departmental clinical leaders, departmental and division faculty and support staff, representatives of other BWH / BWPO departments and offices, collaborating institution officials, representatives, and vendors
List of Typical Skills For a Management Director Resume
1
Skills For Transaction Management Director Resume
- Displays strong analytical abilities, both quantitative and qualitative Demonstrates superior oral, written and strategic abilities
- Has 12+ years of relevant industry experience
- Conducting current state to future state gap analyses against strategy
- Ensure Advisors are utilizing TIAA's broad range of resources, including estate planning, portfolio management and insurance planning
- Thinks collaboratively and leverages various disciplines in the agency to present client brand-building opportunities and agency-building initiatives
- Develops, with PAL and the Marketing Partner, a marketing program for the Practice
2
Skills For Practice Management Director Resume
- Expert knowledge of financial planning concepts including broad knowledge of TIAA’s products and services
- Expert knowledge of financial planning concepts including broad knowledge of TIAA's products and services
- Shows the ability to monitor and evaluate marketing environment for the big brand-building opportunities and initiatives
- Expert knowledge of financial planning concepts including broad knowledge of TIAA-CREF
- Evaluate and assign Advisors appropriate books of clients as needed assist Advisors in reviewing planning and advice cases for complex client accounts
- Maintains communications with senior members of other departments to ensure all client needs are being addressed
- Understands the client’s business beyond the marketing aspect- with a focus on the entire retail consumer journey
- Oversees promotional retail strategy and merchandising strategy and works to ladder them up to larger brand initiatives
3
Skills For KD Platform Management Director Resume
- Drives and adapts as needed the operating model of the IG Knowledge Team to meet business needs, together with the Knowledge Business Director (KBD)
- Detailed knowledge of compliance requirements that apply to New Client Adoption through client Offboarding
- Engage with customer and prospects to understand their existing clinical trial processes, challenges, and goals
- Develop value models and supporting tools for use across the Global Sales Organization
- Engage in value governance to bring business cases to life
- Analyzes P&L statements and takes necessary action to ensure profitability
- Analyzes P&L statements and takes necessary action to ensure profitability. Extreme attention to detail is necessary as the scope of work is complex
4
Skills For Demand Side Management Director Resume
- Understand and answer the “so what?” behind the work that we do and why each tactic performs and why we make the strategic and design decisions that we do
- Significant job experience required, ideally from the TMT and/or consulting industry (equivalent to P or senior PL)
- In line management position
- Collaborative management of the PIPE Knowledge Team together with KT Team managers
- Overall responsibility, with the PAL, for the KT: development, quality of support, deployment, billability, etc
- Collaborates with the Knowledge Practice function and notably the Regional People Managers and the Regional HR Managers, to ensure consistency with global KT management processes and compliance with local specifics
5
Skills For Services Management Director Resume
- Proposes investment in PA- specific information sources
- Supports PAL on firm initiatives as required
- Supports regional and local nodes and topic leaders as required
- Participates in cross-PA projects as required
- Overall responsibility, with the KBD, for the KT (appr. 45 team members): development, quality of support, deployment, billability, etc
- Participates in key management activities: e.g. performance reviews
- Collaborates with the Knowledge Practice, and notably the GSB People Team, to ensure consistency with global KT management processes and compliance with local specificities
- Helps develop and oversees the development of BCG internal communication (e.g. quarterly newsletter to staff; other regular leadership communication)
- Takes responsibility for Alumni relations and communication
6
Skills For Svp-group Management Director Resume
- Work and support the VP to partner with operating companies’ communication leaders to identify and plan resources to support communication capability building
- Builds a strategy and activation plan that brings the vision for Customer Lifecycle management to life. Inform, develop and deliver on roadmap in support our business goals in terms of personalization, CRM and beyond
- Identify opportunities to leverage data to execute smarter marketing strategies, drive the discipline of data-driven marketing decisions linked to strategic objectives and translate analytics/insights into action
- Partner with VF Retail & Customer Analytics and Consumer/Shopper Insights teams to develop and launch and execute enterprise customer segmentation, predictive multichannel customer response models, in addition to other analytics products
- Work closely with internal and corporate teams to capture and help define data tracking requirements for properties from multiple touch points (including events, social/marketing platforms, site/ecommerce, etc). Help translate requirements into implementable specifications that are shared and adopted across the organization
- Guide and educate clients that do not have prior retail experience
7
Skills For VP / Management Director Resume
- Proven track record of "making change stick" & driving adoption through business benefit realization
- Possesses 15+ years of professional experience and at least two of the following
- Previous experience supervising a group
- Proven credibility with internal sales force and enrollment firms
- Proven success in a complex business role
- Relevant industry experience
- Displays strong analytical abilities, both quantitative and qualitative
- Demonstrates superior oral, written and strategic abilities
- Has 10+ years of relevant industry experience
8
Skills For SVP Management Director DTC Resume
- Strong passion for and knowledge of technology, emerging media, and the Internet
- Experience developing digital creative briefs, business requirements, and strategic frameworks for programs, campaigns, messaging/content
- Strong capacity to think on your feet in order to sell in digital/recognize opportunity where appropriate
- Understanding of analytics methodology such as ROI and forecast models
- Foster the development of customer insight-driven strategies across all channels of marketing, including Direct-to-Consumer (DTC)/Wholesale Marketing
- Partner with the Corporate Retail & Customer Analytics, Digital lab and Vans ecommerce teams to establish and implement best practices for database marketing processes, measurement, evaluation, data capture, maintenance and customer/prospect list selection; tracks and communicates program results
- Own metrics tracking and program performance accountability
9
Skills For IT Asset Management Director Resume
- Conduct deep-dive analyses and design analytical initatives that drive acquisiiton, engagement and monetization
- Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law
- Demonstrated experience understanding a client’s unique financial situation, providing appropriate advice and solutions, and exhibiting financial leadership. Excellent interpersonal skills and client face-to-face relationship building skills
- Expert knowledge of financial planning concepts including broad knowledge of TIAA-CREF’s
- Establishing and implementing the direction and strategy of knowledge management activities, employees knowledge requests and planning knowledge management programs
- Interact with all levels of the organization and influence/drive partner strategies
- Has developed staff management and partnership abilities
- Possesses an integrated background with online/offline expertise
- Outstanding interpersonal skills and ability to handle sensitive human resources issues, especially including conflict resolution among and between administrative/clinical leaders, physicians, and staff
10
Skills For Partner Management Director Resume
- A history of excellence and innovation in synthesizing complex findings, data visualization and storytelling, and client presentation and partnership
- Pharmaceutical marketing (DTC or HCP; ideally both)
- Breadth of primary and secondary research/analysis skills including conducting customer interviews/surveys, online listening, creative concept testing, user experience/prototype testing, competitive/marketplace auditing, media spend analyses, performance measurement, and tracking studies
- Proficiency with healthcare research methods and tools including Manhattan Research, ATU tracking studies, IMS data, acquisition/retention (eg, Crossix) performance assessment partners, etc
- High familiarity with the online health landscape including both established (eg, WebMD/Medscape) and emerging (eg, QuantiaMD) third party players
- Interest in working on new business
- A good understanding of modeling and analytical methodology including, but not exclusively, longitudinal analyses, multi-level modeling and multivariate analyses
- Excellent communication skills with the ability to synthesize and explain complex technology/analytics terms and stories across the organization to build credible relationships. Ability to educate and influence management and senior leaders to act in a desired manner through written and verbal communication
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