Management Supervisor Resume Sample
Blanche Deckow
75686 Hackett Drive,
Los Angeles,
CA
+1 (555) 342 4114
Work Experience
Senior Resource Management Supervisor
05/2015
-
PRESENT
Dallas, TX
- Strategy Development - Work with the Account Director to develop and continually evolve the client’s marketing strategy to ensure objectives and cost effective benefits are achieved for the client. Develop and implement test plans and research to facilitate continuous improvement and effectiveness of the provided solution
- Three years of demonstrated leadership ability
- Possess a strong sense of urgency, strong time management and organizational skills
- Five years of fraud experience or experience in the financial services industry, which provides a working knowledge of financial services transaction processing
- Acts as primary day-to-day point of contact providing best-in-class account management by being
- Assists to maintain Risk Management Officer’s Certifications and renewals
- Maintains documentation relative to the activities of the department and prepares reports as necessary, including those related to Quality Improvement Plan activities. Keeps designated management aware of progress toward goals and productivity.
- Close cooperation with all key Mondelez business functions - Sales, Marketing, Demand Planning, Finance - to ensure successful execution of business targets
Workforce Management Supervisor
12/2009
-
01/2015
Phoenix, AZ
- Leadership of category management agenda
- Analysis of brand and market performance to identify business opportunities
- Keeping sales team updated about key category trends and coming up with ideas how to better leverage them
- In cooperation with key account managers setting up and executing the yearly plan of category management projects
- Preparing the analytical data with recommendations for meetings with the customers
- Managing range review process with customers and preparing planograms
- Developing and implementing shelf-building programs
Materials Management Supervisor
12/2005
-
07/2009
Philadelphia, PA
- Execution of sales priorities for one of the brands (preparing selling story of the priority, facilitating alignment between sales and marketing, delivering point of sale materials, presenting on key forum final sales presentation for the priority)
- Careful management and tracking of your budget according to Mondelez procedures
- Successful cooperation within category planning team of 4 people, with good spirit supporting each other on different projects
- Determines and creates policies, procedures and manuals for direct reports
- Establishes objectives and goals for the team; plans, organizes and manages work flow
- Assigns, monitors, and reviews work; evaluates direct report’s performance
- Recruit, interview, train, discipline, and terminate direct reports
- Orientate and train direct reports
Education
Oglethorpe University
1999 - 2004
Bachelor's Degree in Marketing
Professional Skills
- Experience working in a customer care environment, providing good customer service skills when dealing with diverse and sometime challenging people
- Experience working effectively within a cross-functional team structure while managing competing priorities
- Demonstrated experience with rich media interactive advertising, and creating compelling web experiences
- Excellent time management, planning and proactive thinking skills
- Someone who has excellent strategic thinking, leadership ability, organizational skills and diplomacy
- Position requires autonomy, with expectations of demonstrating strong leadership skills, and the judgment to determine when to involve the Account Director
- Excellent interpersonal skills, strategic thinker and tactical implementer
How to write Management Supervisor Resume
Management Supervisor role is responsible for interpersonal, leadership, analytical, presentation, general, organizational, research, reporting, training, strategic.
To write great resume for management supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Management Supervisor Resume
The section contact information is important in your management supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Management Supervisor Resume
The section work experience is an essential part of your management supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous management supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular management supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Management Supervisor resume experience can include:
- Oversees the implementation of healthcare management services for assigned functional area Implements clinical policies & procedures in accordance with applicable regulatory and accreditation standards (e.g. NCQA, URAC, state and federal standards and mandates as applicable)
- Strong interpersonal, communication skills as well as detail oriented
- Highly organized and effective with strong time management skill
- Leadership experience guiding direct reports with clear and direct communications to develop strong programs while maintaining positive culture to grow talent
- Effectively forecast contacts and provide staffing requirements for call centers and other assigned operational areas
- Meet customer schedules effectively through advanced planning and create ability to expedite shipments (inbound & outbound ) as required to meet deadlines
Education on a Management Supervisor Resume
Make sure to make education a priority on your management supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your management supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Management Supervisor Resume
When listing skills on your management supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical management supervisor skills:
- Project management skills and experience (estimating, scheduling, controlling), and the ability to effectively manage multiple priorities
- Excellent communication skills, both oral and written; able to express complex ideas in simple terms; well-developed interpersonal skills
- Demonstrated leadership and teamwork skills to develop/promote cooperative working relationships within team and other departments
- Strong analytical skills with the ability to evaluate complex data and sort based on level of impact
- Previous leadership experience with a demonstrated ability to grow and develop talent in a semi-technical environment, 1-3 years of experience
- Excellent written and oral communication and presentation skills (able to lead client meetings; able to create and deliver persuasive presentations, etc
List of Typical Experience For a Management Supervisor Resume
1
Experience For Workforce Management Supervisor Resume
- Manages resources responsible for identification of members, development and implementation of care plans, enhancement of medical appropriateness and quality of care and monitoring, evaluating and documenting of care
- Excellent demonstrated skills required in the areas of customer service, verbal and written communications
- Excellent collaboration skills that support positive working relationships and foster realistic internal client expectations
- Expert multi-tasking skills to organize, evaluate, and prioritize several assignments at one time
- Excellent interpersonal and problem-solving skills, with ability to educate internal agency personnel and management within a client organization
- Strong organizational and attention to detail skills required
- Extensive high level analytical skills and proven ability to initiate accurate communication/reports
2
Experience For Case Management Supervisor Resume
- Excellent interpersonal skills to support both coworkers and customers
- Related experience, including demonstrated career progression and leadership
- Strong experience utilizing WFM tools such as eWFM
- Experience in a fulfillment operation, or similar experience within a related environment such as material handling/inventory management
- Previous working experience in Child protection is mandatory requirement. Strong Management and team leaders is necessary
- The leadership skills to direct others in the accurate, safe and thorough completion of work activities
- The communication skills necessary to resolve customer complaints and foster change management with team members in a positive persuasive manner
- Proficient computer skills (Microsoft Word, Excel, PowerPoint)
- Applies analytical skills to identify, measure, and quantify business performance and trends relative to market or competition within retailer or market
3
Experience For Materials Management Supervisor Resume
- Coaches and mentors direct reports to optimize performance, ensure growth and development of skills/talent
- Effectively work with teams
- Supervises all Document Processing activities, including incoming mail, outgoing mail, document scanning/imaging validation, and document routing
- Build the client’s business through recommending, fostering, creating, and delivering effective programs and advertising
- A solid understanding of the work flows, metrics and employment model that contributes to a high-functioning contact center
- Demonstrate supervisory support to line management, toward promoting and establishing self-directed teams
- Experience supervising staff and leading teams
4
Experience For Provider Management Supervisor Resume
- Experience in an advertising agency or a marketing-focused role within a tech or start-up company
- Supervise communication and reporting of the team’s day-to-day activities, priority projects and needs of our integrated team members
- Assists the Director in developing long and short term goals as required by the hospital. Maximizes effectiveness of work done to meet goals
- Strong desire to shape the future look of digital advertising
- Experience with InContact Central tools, call forecasting and Metrics analysis
- Experience with supervising staff of 5 or more individuals
- Attention to detail; strong drive to ensure the integrity of underlying data & reports
- Experience in supervising an environment of >1,500 PCs or >3,000 IT Assets (ex. printers, PDA’s, etc.)
5
Experience For Account Management Supervisor Resume
- Solid working knowledge of MS Excel and Word
- Experience managing large scale, cross-functional campaigns
- Experience working with Microsoft Windows and the ability to toggle between various systems
- Experience working with Trizetto
- Relevant data management experience, having the analytical and technical ability necessary to understand complex data relationships and assure data integrity
- Experience working in fmcg companies
- Experience in advertising
6
Experience For Risk Management Supervisor Resume
- Experience in an advertising agency
- Three or more years of experience, demonstrating the ability to manage internal and external customer
- Demonstrates general knowledge and understanding of basic P&L, revenue, assets, budgets
- Demonstrates the ability to evaluate, analyze, and report on customer spending trends
- Supervisory or coordinating experience
- Two years experience in a Supply Chain Logistics environment with distribution, receiving, and inventory management functions
- Business unit experience or requisite knowledge and intermediate understanding of operations, products/services, systems, and associated risks/controls
- Experience successfully managing mid-enterprise scale projects from inception to delivery
7
Experience For Land Management Supervisor Resume
- Two years post graduate professional experience providing case management service to children and families
- Strong understanding of statically analysis
- Account Management experience desired
- Plan and implement activities related to daily warehouse operations, which includes daily receipts, deliveries and inspection of goods
- Demonstrates a knowledge of management and supervisory practices relevant to the department
- Previous leadership experience in a related environment required
- Demonstrate confidence, authority and level-headed decision-making to the client as the agency’s leadership voice on assigned accounts
- Agency or comparable experience
8
Experience For Production Management Supervisor Resume
- Maintain the highest standards, ensuring data is accurate, consistent, valid, and that there are no redundancies in existing systems across the enterprise
- Valid driver’s license that meets the requirements of company policy
- Three or more years of leadership experience in a customer service call center environment, preferably in a captive finance and/or insurance atmosphere
- Three or more years of workforce management experience
- Above 3 years’ experience in Category Management, or Customer Management or Trade Market
- Experience in a call center environment
- 6 months’ experience in a management/supervisory role
- Real time command center experience
- Knowledge of Workforce Management principle and disciplines, 1-3 years of experience
9
Experience For Product Management, Supervisor Resume
- IEX Workforce Management experience
- Experience with direct team leadership responsibilities
- Experience with Medicaid recipients and community services
- Clinical experience in utilization management
- Experience with utilization management in a health plan
- Provide strong customer service focus and orientation
- Demonstrated knowledge of procurement and materials management, specifically MRP and inventory control
- Validate call data to ensure proper data collection with all work force management systems
10
Experience For Utilization Management Supervisor Resume
- Clinical experience
- Experience in case management/managed care
- Higher education and asset management experience
- Experience with system, process, and operational performance governance
- Mso-bidi-font-family:"Times New Roman""> Experience in the travel or
- Excellent Customer Service and ability to manage Customer expectations
- Strong communicator both written and spoken at all levels
- Knowledge and experience of sample management for clinical studies
- Demonstrates general knowledge and understanding of basic P&L, revenue, assets, budgets (capital and annual), number of accounts, etc
List of Typical Skills For a Management Supervisor Resume
1
Skills For Workforce Management Supervisor Resume
- COMPUTER SKILLS - Proficient in Microsoft Office, especially Excel spreadsheets, and reporting tools. Proficient in Microsoft Outlook, ERP software (preferably BAAN), and Microsoft SharePoint
- ANALYTICAL SKILLS – Critical thinking capability, ability to compare, contrast and quantify, and keen attention to detail, with a strong sense of urgency. Can interpret and present numerical data orally and in writing
- Demonstrates effective communication and conflict resolution skills. Able to effective intervene in difficult situations in a professional manner
- Strong analytical, organizational, and time management skills any equivalent combination of the required experience
- Strong communication, interpersonal and computer skills, including e-mail, electronic spreadsheets, and word processing
- Effectively respond to difficult customers and employee issues; prepare and analyze reports daily; develop and conduct effective training
- Possess strong strategic planning, project management, communication and executional skills
- Demonstrated management leadership skills (ability to build high performance teams, motivate and influence employees to exceed KPIs)
- Strong analytical skills to drive a wide range of analysis, both independently and with team
2
Skills For Case Management Supervisor Resume
- Outstanding interpersonal and communication skills (verbal and written) with all levels, including senior management
- Managing the Case Manager Deputies/Leads to assure teams are working effectively and efficiently
- Call center supervisory experience, including customer service, telemarketing, call center, collections, sales or similar experience required
- Effectively manage scheduling and scheduling adherence of the CSC & address staff issues such as performance and attendance
- Job related experience which includes strong understanding of statistical analysis
3
Skills For Materials Management Supervisor Resume
- Communicates effectively with medical providers, peer advisors, adjusting staff, government agencies, customers, staff, and peers
- Proven experience in case management, including as a nurse, medical, mental health care manager or a related job
- Experience in a busy goods management environment
- Plan and prioritise workload with regard to delivery timescales and urgency of goods
- Advance PC skills (MS Access / MS Excel) required
- Communicate effectively in both verbal and written communication
- Actively demonstrate client and customer focus and build effective relationships
- Communicate effectively and influence senior management
4
Skills For Provider Management Supervisor Resume
- One year of experience as a work leader, team lead or project manager, or one year of supervisor experience in a related field required
- Knowledge or demonstrated experience using PLM, ERP, and MRP software
- Manage and drive real-time process, including strategic discusses on call/file routing, agent skilling/attributing to maximize agent utilization
- Assist department leadership in identifying, monitoring, and evaluating department operations to ensure optimal efficiency and effectiveness
- Experience in financial analysis/planning, predictive modeling/forecasting, project management, or operational analysis
- Experience of Accounting, Finance, and Auditing processes in a multinational environment
- Experience with scheduling, forecasting, and workforce management software
5
Skills For Account Management Supervisor Resume
- Experience in an advertising agency or a CRM / direct marketing-focused role
- Provide feedback on operational requirements and assist the Procurement Partners in building good working relationships with all wards/departments
- Experience and understanding of staffing, queues, and performance measurements
- Strong analytical abilities to provide strategies based on historical and current data and advanced problem-solving ability
- Organize, prioritize and react quickly in a fast-paced environment handling multiple tasks
- Experience seeing patients with wound care/recovery cases
- Experience on a high volume multi cultural processing environment
6
Skills For Risk Management Supervisor Resume
- Experience conducting risk and control assessments
- Relevant experience in areas of accounting, audit, or risk management gained in a large organization with worldwide operations
- Experience in advertising agency
- Demonstrates knowledgeable and is capable of quoting projects and customer proposals
- Experience with environmental regulations including, but not limited to EPA, DOT, and OSHA standards
- Demonstrates general knowledge and understanding of basic P&L, revenue, assets, budgets (capital and annual),
- Experience with environmental regulations including, but not limited to EPA, DOT, and OSHA standards and
- Experience using WFO applications, preferably Calabrio
7
Skills For Land Management Supervisor Resume
- Good sense of performance tracking, CRM KPI evaluation and master data management
- Good capability to learn and adapt to an rapidly changing industry environment and practices
- Valid Australian Driving Licence essential, Medium Ridged Licence would be advantageous
- Service-oriented and a good team player with independent working ability in fast paced environment
- Experience working with pediatric populations
- Experience or educational training in health or social services and the development of case management plans
- Establish excellent working relationships with business leaders and department contacts to maintain and continuously improve level of service
8
Skills For Production Management Supervisor Resume
- Two years of receiving/stores-inventory experience, or the equivalent required
- Train staff in effective inventory and receiving practices
- Utilization Management or Case Management experience
- Previous experience supervising a busy team of staff
- Good standard of education and GCSE results (or equivalent)
- Previous experience with IVF / Infertility
- Frequent need for creativity and ability to prioritize
- Experience with material flow and quality systems
9
Skills For Product Management, Supervisor Resume
- Experience in worker's comp case management
- Process experience (Lean, Six Sigma)
- Strong attention to detail, problem-solving and troubleshooting abilities
- Experience of Accounting, Finance, and Auditing processes (internal and external)
- Demonstrated ability to generate optimized schedules, understands scheduling templates, shift limitations, and compliancy issues
- Experience in working with a technology partner to implement technology-enabled solutions to meet business needs
- Project management experience, especially in leading technology and process implementations
- Five years of clinical experience, including critical care standards
10
Skills For Utilization Management Supervisor Resume
- Manage to agreed headcount and ensure effective use of resources to maximize productivity and minimize attrition
- Demonstrated ability to create a forecast, measure forecast accuracy and re-adjust forecast when necessary
- Proficient in Microsoft Office, intermediate to expert skill level in Excel, Access, and Visio
- Experience with real-time management techniques
- Experience across WFM functional areas
- Managerial experience, preferably in a union environment
- Progressively responsible Customer Service experience, preferably in a call center environment
- Call Management System (CMS) experience; preferably with Cisco Telephony System
- Experience in Excel Application and Database System development ,especially in SQLServer application
List of Typical Responsibilities For a Management Supervisor Resume
1
Responsibilities For Workforce Management Supervisor Resume
- Strong interpersonal relationship building skills and written and verbal communication skills
- Respond quickly and perform effectively in a fast-paced, detailed and deadline-oriented work environment
- Facilitate groups for clients and families and assist in facilitating life skills workshops and seminars
- Effectively manage multiple tasks, activities, and responsibilities
- Demonstrated ability to administer policies and procedures fairly
- Generally requires 4-7years related experience
2
Responsibilities For Case Management Supervisor Resume
- Oversees the timely analysis of work volume and the effectiveadministration of daily workflow to achieve service level and processingobjectives
- Create team cohesion and ensure staff understand day-to-day priorities and deadlines
- Strong ability to analyze call trends and take appropriate action
- At least two (2) years of experience in workforce management or similar role required
- Experience as a supervisor or lead required
3
Responsibilities For Materials Management Supervisor Resume
- Demonstrated ability to use MS Office
- Consistently demonstrates the ability to serve as an model change agent and lead change efforts
- Demonstrates a knowledge of JACHO regulations relevant to the department
- Exercise good judgement, tact and diplomacy
- Valid Texas drivers license is required.
- Materials management or supply chain experience
- Professional experience in clinical area of expertise required
- Digital and/or social experience necessary
- Possesses and demonstrates a thorough knowledge of the dynamics and workings of the client’s business
4
Responsibilities For Provider Management Supervisor Resume
- Supervises the Workforce unit to ensure effective and efficientoperations
- Demonstrates use of process improvement techniques and philosophies. Actively seeks to eliminate errors and to consistently improve service to customers
- Have at least two years’ experience in health or human services
- Creating tracking tools & monitoring for account implementation – ie. Early release materials, pricing alignments, product material briefs, etc
- Communicating progress by conducting weekly evaluations
- Preparing clients' closeout by coordinating program requirements
- Working with wider DAM team, design/maintain/update the shared drive area for all digital account management tools, activities, presentations, reports, etc
- Willing to perform the work of the analysts to lead by example
5
Responsibilities For Account Management Supervisor Resume
- Including those specified in 89 Ill. Adm. Code 240.1440
- Provide training, coaching and development to direct reports, as well as recruiting, hiring and managing resources across all sites
- Track training metrics and work with internal and external stakeholders to take action to improve training based on metrics and training evaluation data
- Provide role modeling, leadership, coaching and mentoring for team members
- Work with management to maintain database, including forecasting and scheduling data
- Support and maintain workforce tools and systems used for scheduling, forecasting, and reporting
- Provides direct supervision Assists with training of the Document Processing Staff with Mailroom, Imaging, and Forms Processors
6
Responsibilities For Risk Management Supervisor Resume
- Provides educational awareness of pest management practices through instructing/providing technician training
- Documented provision of training on Illinois Department on Aging and Area Agency on Aging policies, procedures and case management techniques
- Maintain and develop 18 month+ international promotions tracker to an account level – including price planning
- Check product availability/functionality on site – supporting creation of “Super-rooms” and other store merchandising tools
- Perform short term forecasting and long term capacity planning for multiple programs
- Oversee, develop and maintain production tracking systems for project using reports and Excel, and other applicable formats
- Accountable for achieving designated forecasting accuracy goals at intraday, daily, and weekly intervals
7
Responsibilities For Land Management Supervisor Resume
- Build accurate intraday staffing requirements to consistently achieve service performance goals, minimizing overtime (OT) costs
- Provide direction and leadership to workforce management employees and insure proper staffing and training to accomplish departmental goals and objectives
- Manages customer retention programs such as Customer Loyalty and VOIP Pricing programs with a goal of improving retention percentages
- Develops unit staffing and maintains training programs
- Supervise staff in document review, preparation for scanning and scanning
8
Responsibilities For Production Management Supervisor Resume
- Provides direct supervision and assists with establishing performance goals and measurements for the Document Processing Admin Staff
- Identify volume trends and work with forecasting analysts to incorporate into planning for FTE forecasts
- Provide reporting on execution of plans and deliver insight to events contributing to results
- Supervise the implementation of tactical marketing plans to achieve Client’s marketing communications strategies and business objectives
- Act as primary contact for Account Supervisors, Managers and Coordinators as well as drive the training and mentoring of those roles
- Supervises preparation of outgoing packages, calculates and records shipping costs as needed
- Managing/supervising workforce personel
- Basic understanding of media and measurement, including digital
- Knowledge of Avaya CMS, including Best Services Routing, vector/VDN flows and reports
9
Responsibilities For Product Management, Supervisor Resume
- Business management, marketing, finance or engineering careers
- Directly supervise support staff including scheduling and all aspects of supervisory administration
- Supports rollout of Category Management initiatives through tool developments such as best practice sharing and training course delivery
- Practice implementing and following configuration management and control principles
- Create and update account specific reporting/activity analytics/dashboards
10
Responsibilities For Utilization Management Supervisor Resume
- Provides a motivating atmosphere that encourages direct reports, peers and other team members to perform successfully
- Proficiency in MS office application, including Word, Excel, Access, PowerPoint, Outlook
- Ensure that the team is proactively communicating with customers to advise of claim status to meet KPI’s
- Manage Training Evaluation & Improvement
- Establish protocol for issuing surveys and manage development and administration of the surveys, analyze survey results, and provide summary reports
- Make ongoing adjustments and changes to evaluation tools, as needed
- Coordinate the daily activities of the Materials Management team, ensuring that all key tasks are allocated to the appropriate resource within the team
- Collaborate with Operations Management on identifying opportunities to further optimize our workforce
- Ensure adherence to program policies and procedures, including documentation of services via case notes
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