Manager, Business Analysis Resume Sample
Hannah Hettinger
75083 Pollich Ferry,
Boston,
MA
+1 (555) 501 0597
Work Experience
Manager, Business Analysis
05/2018
-
PRESENT
Detroit, MI
- Working knowledge of the bank’s business units
- Strong communication skills with the stakeholders and quality documentation of business requirements in the agreed formats
- Proficient requirement meeting facilitator and a good negotiator to manage difficult and opinionated clients
- Accountability of quality of requirements with complete ownership of the deliverables
- Successful completion or enrolment in the International Institute of Business Analysis’ (IIBA®) Certified Business Analysis Professional™ (CBAP®) and Certification of Competency in Business Analysis™ (CCBA®) certifications are ideal
- Proven leadership experience with excellent interpersonal, communication, and negotiation skills with the ability build consensus and obtain co-operation from the team, end-users and senior management.
- Strong understanding of systems development techniques, including requirements specification, testing methodologies and ‘as is’ and ‘to be’ process definition, with the expectation of keeping up with current and rapidly changing technology
- Proven ability to drive complex conceptual discussions and develop system requirements. This includes the ability to generate innovative ideas to resolve problems
- Execute with Speed and Impact
Manager Business Analysis
03/2012
-
01/2018
Dallas, TX
- Innovate with Purpose
- Confidently acts as a role model, representing the business and the voice of the customer by consistently seeking to understand, meet and deliver on customers’ expectations
- Is able to work in a flattened and matrix team, using reason and persuasion rather than authority to drive effectiveness with a track record of building productive relationships across the organization
- Values and fosters team diversity (opinions/perspectives/skills) while actively contributing with humility and confidence and is flexible and able to move forward without having all the answers
- Understands and sees technology as a solution, an enabler and an endless source of opportunity
- Is passionate about their product and like to stay ahead of industry trends
- Can overcome and bridge obstacles between Spanish speaking teams and English speaking teams so common goals can be set and achieved
- Has proven analytical skills, with at least 5 years of experience identifying business needs and documenting them
- Solid project management skills, with at least 3 years of experience working on Project related roles
Manager, Business Analysis & Projects
10/2008
-
02/2012
Dallas, TX
- Strong interpersonal and communication skills (Both verbal and written in Spanish and English) for interacting with international offices with varying cross cultural and language differences
- Proven experience in delivering Online and/or Mobile banking projects
- Manage and assign team workloads as needed
- Work with IT to assign dates for development projects
- Work with IT on major projects to coordinate project completion dates
- Support Plastics and Print operational issues by stepping in to support the team or Operations on recovery efforts as needed
- Work with production or system downtime requests that are submitted as needed
- Manage Plastics DR testing for the operations support team
Education
University of Phoenix - North Davis Learning Center
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Demonstrated project management skills (Organizational skills)
- Excellent written and verbal communication skills and demonstrated success at establishing rapport with line of business and partner organizations
- Excellent interpersonal skills with experience managing relationships, especially at senior levels
- Strong planning and shaping skills
- Prioritization and multi-tasking skills to manage requirements delivery on multiple initiatives
- Strong project management skills with the ability to track and work on multiple projects simultaneously
- Strong people leadership skills, with ability to manage both internal and vendor resources
How to write Manager, Business Analysis Resume
Manager, Business Analysis role is responsible for business, analysis, facilitation, leadership, modeling, presentation, analytical, software, planning, advanced.
To write great resume for manager, business analysis job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Business Analysis Resume
The section contact information is important in your manager, business analysis resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Business Analysis Resume
The section work experience is an essential part of your manager, business analysis resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, business analysis responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, business analysis position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Business Analysis resume experience can include:
- Strong problem solving and critical thinking skills, and the creativity to find and try new solutions
- Demonstrated analytical, problem solving, critical thinking skills
- Experience working effectively in an Agile/Scrum environment
- Effective relationship management skills, building partnerships with stakeholders, partners, sponsors, and executives
- Excellent negotiation & communication skills. Ability to communicate at different levels accounting for different technical and business backgrounds
- Strong collaboration, listening and facilitation skills
Education on a Manager, Business Analysis Resume
Make sure to make education a priority on your manager, business analysis resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, business analysis experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Business Analysis Resume
When listing skills on your manager, business analysis resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, business analysis skills:
- Strong technical skills, with proven track-record of working with robust software platforms or relational databases. SQL required
- Excellent multitasking, prioritization and time management skills
- Strong analytical skills with a solid understanding of technical corporate finance and valuation concepts (NPV, IRR, cost of capital)
- Good interpersonal skills and experience interacting with clients/users at all levels, singly and in groups
- Strong accounting skills, particularly in analyzing hotel-level financial statements
- Proven ability to lead diverse groups of people to solution agreement by leveraging influencing skills to drive consensus
List of Typical Experience For a Manager, Business Analysis Resume
1
Experience For Manager Business Analysis Resume
- Advanced Excel, database and financial modeling skills, with strong attention to detail
- Strong organizational, decision making, time management and communication skills
- Experience leveraging technology and experts to generate innovation, identify problems and define effective solutions
- Manage and monitor the testing activities, user acceptance tests to ensure enhanced systems meet the requirement specifications and in good quality delivery
- Strong collaboration with Product groups, Geographies, Enabling Functions, Group Control, Finance teams across Pearson
- Work experience managing a team
2
Experience For Assistant Manager, Business Analysis Resume
- Progressively responsible professional, consulting, or managerial experience in technical product delivery of information technology solutions
- Analyzes and documents new and existing business processes to validate a solution that supports project objective(s)
- Proactive, self-motivated individual with a demonstrated ability to work well in a group setting
- Assists with prioritization of strategic backlog practice
- Providing reliable backup to pensions administration by coordinating with IT to perform the Disaster Recovery Procedure
- Recruiting and hiring for the BA team
3
Experience For Manager, Business Analysis & Projects Resume
- Partnering with Optum strategic teams in implementing survey solutions
- Operating model and new ways of working implemented between Technology Operations and Finance
- Understanding of requirements methodologies, process modeling, Systems Development Lifecycle, and project management methodologies
- Coordinating system implementation to ensure a smooth rollout to the production
- Working across a matrix organization as well as directly with vendors
- Develops training and development plan for BA education and training by partnering with HR learning and development
4
Experience For Manager, Business Analysis Engineering Resume
- Lead junior business analysts in preparing training materials and ensure users received adequate training before system launch
- Manage concurrent projects delivering business outcomes involving project planning, risk management, and resource/time constraints
- Directly manages 2-4 Business Analysts; provides ongoing guidance and mentoring, reviews work and provides mentoring/assistance on projects
- Support the operation teams in providing insight and analysis to the business to aid forward-looking and strategic decision making
- Communicates with all levels of the organization - including leading Steering Committee Meetings and Executive Leadership Sessions
5
Experience For Account Manager, Business Analysis Resume
- Performs proactive and strategic problem solving while considering cross product, cross lines of business impact of design/decisions
- Support the Director, Business Analysis in major technology projects, including - but not limited to – the following
- Lead and manage a team of approximately 12 Business Analysts in supporting projects affecting multiple business units
- Maintains ownership of the project Change Log, activity working to identify requested changes, collaborating with the project team on impact & resolution
- Manages user acceptance testing and training documents to support completed project
6
Experience For Manager Business Analysis Global Finance Technology Resume
- Conducts end user training and facilitates Customer enablement on platform-specific business user tooling
- Actively participates in the BA recruitment, onboarding and training process
- Support the operations team as a business partner and advisor, advising on budgetary matters and ensuring delivery of business and operational objectives
- Support ongoing operations, maintenance and enhancement of existing solutions
- Support other finance partners with expertise in financial reporting and understands overall P&L drivers, from revenue and cost, to operating income
- Partner with business management to identify, monitor and control their existing and emerging operational risk
7
Experience For Manager Business Analysis & Usability Resume
- Mentor Business Analyst team, improving their ability to create artifacts, deliverables, tasks, and supporting the broader project team
- Analyze a broad range of marketplace and consumer trends including pricing, promotions, trade channels, competitive activities and brand performance
- Support the major FDR Data Center DR testing exercises for Print and Plastics production as needed
- Provides recommendations on the implementation of new/revised operational and/or reporting processes
- Lead junior business analysts in handling user enquiries and production issues
- Contribute to the development of Teach For America’s marketing systems in the domain areas of email, digital, and social
8
Experience For Manager Business Analysis Trade Finance Technology Resume
- Build service level based playbooks for managing the process
- Support decisions on project and portfolio budgets, ensuring they are measured against financial targets
- Define/document business Change Management requirements & solutions, conducting impact assessments and current/future state gap analysis
- Create Business Acceptance Testing Strategy and approve BAT, to ensure all implemented changes meet the business needs
- Collaborate with business, training, and knowledge partners to design and implement new/refined processes
- Work with business partners to provide input into internal and external communications and client facing system user documentation as required
9
Experience For Manager Business Analysis Operational Efficiencies & Digitization Resume
- Be an advocate and champion of best practices and quality standards in completing work
- Communicate clearly and concisely, both orally and in writing, and to present information to senior leaders
- Based on the results of audit testing, identify and draft audit observations for review by the Move Money Solutions Leadership Team
- Oversee the operational risk data provided by business units for use in risk identification, assessment and monitoring operational risk activities
- Provide advice and guidance to business managers regarding risk and the design of controls
- Support and respond to audit findings as needed/required
- Manages and leads in the development of complex ad-hoc reports to enable process and trend analysis
10
Experience For Finance Manager / Manager, Business Analysis Resume
- Responsible for the creation of a detailed BRD. Works strategically with clients / internal customers and vendors on key requirements, issues, escalations and issues
- Provides status updates on area responsibilities and identifies risks and issues with assigned projects including any required escalations to resolve issues and/or mitigate risks
- Reviews and signs off on timesheets of assigned resources and aligns to invoices for external vended resources for (TaaS)
- Create, review, comment, and approve development team's functional specification. Be able to develop and analyze functional specifications
- Manage a team responsible for evaluating customer data sets and identify the optimal manner in which ID Analytics’ solutions can be implemented. Sets, monitors, and enforces high standards of quality and efficiency for the work done by this team
- Partner with cross-functional team members to design and execute tests of ID Analytics products on client and prospect data sets. Lead cross-functional project teams as required
- Lead meetings with project stakeholders to align resources and determine relative priority of projects to maximize business results
- Organize and present findings and recommendations to customers and prospects in a concise and compelling fashion
List of Typical Skills For a Manager, Business Analysis Resume
1
Skills For Manager Business Analysis Resume
- Excellent leadership qualities, project management, analytical and problem solving skills
- Experience engaging with senior executives and clients with a proven strong client focus
- Strong presentation skills to deliver and substantiate recommendations
- Excellent oral and written communication skills as well as the ability to work in a team environment
- Strong leadership skills with the ability to influence others, especially across organizational boundaries
- Excellent troubleshooting and analytical skills, specific to highly technical and customer focused service environment
2
Skills For Assistant Manager, Business Analysis Resume
- Proven written and verbal communication / Presentation skills
- Business Analysis experience and prior management experience
- Excellent oral, written communication & presentation skills
- Results oriented individual with strong analytical skills
- Managing remote team effectively
3
Skills For Manager, Business Analysis & Projects Resume
- Strong understanding of marketing strategy, planning issues, resource allocation, and priority setting
- Comprehensive computing skills, with familiarity in current data mining tools, statistical techniques, and modeling tools
- Proactive stakeholder management skills including stakeholder identification, relationship building and relationship planning
- Contributes to the development of the Business Analysis practice by engaging in coaching or mentoring activities, helps strengthen the skills sets of others
- A strong knowledge of Banking products, Operations and/or Systems, and or experience in other Financial Services/Banking industry
- Experience as a Business Analyst or equivalent experience (knowledge of methodologies, tools and techniques for testing and developing business requirements)
- Build a learning culture where cross training of both knowledge and skills occur within the team and the wider business
- Have a very strong understanding of process workflows and be highly effective in facilitating process improvement efforts
- Essential skills: management, communication, critical thinking, objectivity, and problem solving
4
Skills For Manager, Business Analysis Engineering Resume
- Build networks with interpersonal skills while aligning strategic direction
- Advanced interpersonal, communication, organizational, and decision‐making skills
- Strategic thinking and consultative skills, a sense of urgency and curiosity, and the courage and confidence to debate
- Proactive management style with creative problem-solving skills
- Work prioritisation according to team commitments and overall company priorities
- Experience with project management or testing, or equivalent, experience
- Expert interpersonal, communication, organizational, and decision‐making skills
5
Skills For Account Manager, Business Analysis Resume
- Build and sustain relationships with internal business partners to effectively lead programs, resolve issues, and guide ongoing program improvements
- Effective partnering and strong communication between operations leadership team and Finance teams
- Able to prioritise and close down low value add activities in favour of higher priority ones
- Demonstrated ability to support stakeholders in decision making, exchange ideas or reach an agreement regarding priorities
- Advanced facilitation skills and the gravitas/confidence to lead solution definition workshops
- Effectively interact with senior level management
- Demonstrated experience with project and/or product management and lifecycles, PMP certification helpful
- Facilitation and issue resolution / Negotiation skills and ability to work in a complex, matrix environment
- Insatiable desire to learn and develop skills
6
Skills For Manager Business Analysis Global Finance Technology Resume
- Creativity and entrepreneurial skills
- Work independently as well as to effectively participate in and/or lead project teams
- Communicates effectively with customers to identify needs and evaluate alternative business solutions with project management
- Manages customer and employee expectations effectively
- Understanding of User Experience principles and ability to apply UX
- Comfortable creating and managing resource assignments/scheduling - including negotiating with various stakeholders with competing priorities
- Experience of developing existing staff during a transition from old to new operating model
- Leadership experience; managing, mentoring or leading others
7
Skills For Manager Business Analysis & Usability Resume
- Experience in leading or training a team is required
- Experience working with process improvement, workflow, benchmarking and / or evaluation of business processes
- Experience of running an enterprise business analysis function delivering into, amongst others, an IT delivery function
- Direct training or training support experience
- Experience working in a health care payer or provider setting
- ‘lead from the front’ by engaging various teams and collaborating with the businesses to find good practice approaches to any challenge
- Experience building and maintaining relationships with customers, clients, and colleagues
8
Skills For Manager Business Analysis Trade Finance Technology Resume
- An ambitious approach to learning on the job as well as to completing formal tuition to develop your skill set
- Manage and develop project pipelines while working independently on multiple projects and priorities in rapidly changing environment
- Work experience in media, technology, banking, consulting
- Experience in accounting, consulting, complex financial analysis, strategy and/or business development required
- Experience in the Direct Marketing industry
- Experience working in Healthcare operations or health insurance industries
- Experience working with PL / SQL within an Oracle data base
- Experience working in a matrix - style organization
- Business process re-engineering experience, e.g., 6 sigma
9
Skills For Manager Business Analysis Operational Efficiencies & Digitization Resume
- Experience in developing new complex systems and also significant modification and customisation of large complex, business support systems
- Experience in a related financial analysis role supporting business departments
- Flexibility and the ability to quickly adapt to changing priorities in ambiguous situations
- Solid working knowledge of Word, Excel, PowerPoint, Visio
- Demonstrated leadership in managing teams
- Experience and at least 5 to 8 years of playing implementation consultant role across geographies
- Experience in Consulting
- Assist business leads in defining short and long term needs to determine business priorities and advise on options
- Strong understanding of key hotel investment value drivers
10
Skills For Finance Manager / Manager, Business Analysis Resume
- Experience working with back end systems (ERP, Ecommerce order fulfillment, Transportation, Finance, HR, R&D)
- Experience leading in an outsourced environment both onshore and offshore
- Experience working in IT and CPG industry
- Experience with product modeling
- Experience working as a Business Analyst role (or similar role)
- Experience working on technology based projects
- Experience working for a digital agency or consultancy
- Agile methodology training and/or experience required
- Experience working directly with senior level clients to gain trust and establish rapport for business analysis work - required
List of Typical Responsibilities For a Manager, Business Analysis Resume
1
Responsibilities For Manager Business Analysis Resume
- Superior organizational and analytical skills and proven ability to multi-tasks
- Able to understand the relationship between different metrics and effectively analyze and communicate the potential risks and opportunities
- Leading and facilitating discovery interviews, mapping and validation workshops for Process Owners, unit SME's and Management
- Experience using Atlassian tools (JIRA, Confluence) required
- Experience with process mapping tools such as MS Visio, IBM Blueworks Live is an asset
- Experience with and understanding of Agile Methodologies
2
Responsibilities For Assistant Manager, Business Analysis Resume
- Experience in financial planning and analysis teams as well as similar commercial roles
- Experience with business process development
- Prioritizes actions of team to focus the team’s energies on the most value added activities
- Conduct effective data analysis, detection, and communication of trends, anomalies, and root cause of variance
- Commercially focused with strong appreciation of customers' perspective in a business-to-business environment
- Excellent time and people management, with a focus on a critical path approach
- Experience with Agile/Scrum and other SDLC methodologies
- Experience with statistical concepts
- Web technology development experience and familiarity with Agile and Waterfall methodology
3
Responsibilities For Manager, Business Analysis & Projects Resume
- Resource management experience
- Experience with project and/or product management and lifecycles, PMP certification
- Extensive knowledge/experience in Life Insurance industry
- Demonstrated expertise in Word, Excel, PowerPoint, Visio, Sharepoint
- Adhering to and guiding and training others on documentation standards
- Understanding of project management delivery models including Agile
- Working knowledge of administrative claims data and medical coding systems (i.e. CPT, HCPCS, ICD-9/10, NDC)
4
Responsibilities For Manager, Business Analysis Engineering Resume
- Conducting document reviews for quality and adherence to defined standards
- Understanding of the satellite, telecommunications industries, within a Global operation
- Product:Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
- In charge of developing a monthly reporting dashboard on the status of projects and initiatives
- Prepare metrics reporting, insights and impact of ongoing cost basis projects
- Provide guidance and testing support to our SWAT technology team as they develop new tools and implement changes to existing tools
- Proactively identifying and recommending process improvement opportunities to support the business
- Manage storage, cataloging, archiving, and retrieval of documents through automated and manual workflows
- An understanding of the Banking Regulatory environment
5
Responsibilities For Account Manager, Business Analysis Resume
- Proactive, self-driven, target oriented, multiple tasking and flexible with working hours
- Familiar of using SQL script and MS Office including MS Visio
- Proficiency in new versions of MS Word, PowerPoint and Excel required (including look-ups, if statements, choose functions and sensitivity tables in Excel)
- Provide oversight for BA usage of JIRA to ensure that all user stories and supporting artifacts for a given project are properly created and managed
- Provide performance reviews and provide input to training paths for BAs
- Build client relationships and serve as strategic thinking partner to stakeholders
- Responsible for educating team members on the impact of proposed technology changes
6
Responsibilities For Manager Business Analysis Global Finance Technology Resume
- Develop working knowledge of systems that interact with the Cost Basis platform. Examples: ESM O2, BP&T
- Develop, update and maintain Business Process Maps and Standard Operating Procedures by
- Coordinate continuous improvement activities for documentation updates including stakeholder sign-offs
- Support the operationalization and sustainment of standardized Operating Procedures and Process Maps by
- Continuously communicating with the team / users to ensure alignment to best practices, provide valuable input and insights to improve processes
- Perform stakeholder analysis to identify impacted or influencing groups and stakeholder requirements responsibilities
- Develop plans and accurate estimates for completion of requirements, continuously improving the level of detail and accuracy of estimates
- Define the business analysis approach including tasks and deliverables based on the project and delivery methodology
- Analyze and document scope of the business solution using enterprise-standard requirements methodology
7
Responsibilities For Manager Business Analysis & Usability Resume
- Prepare requirements for review applying various communication techniques and lead requirements walkthrough and sign off sessions
- Be able to work with different personalities and bring them together towards a common goal
- Work in multi-cultural environments therefore, sensitivity and understanding of different work approaches is important
- Confident and resilient personality - able to deal with numerous issues at one time and not be distracted from the vision whilst managing the day to day work
- Quickly research and understand existing complex applications and business processes
8
Responsibilities For Manager Business Analysis Trade Finance Technology Resume
- Intermediate knowledge of one or more of the following required: SQL, Crystal, Diamond, Cognos, CRMS, Sidewinder
- Knowledge of Microsoft Office including Outlook,Word and PowerPoint
- Deep banking process business knowledge
- Can do attitude; willing to roll up sleeves to work alongside the team to get work done
- Advanced proficiency with Microsoft Office products, including Project, Word, Excel, Access, PowerPoint, Visio and SharePoint
- Passion for the intersection of entertainment & technology
- Expertise in excel, powerpoint, database
- Financial statement structuring and implementation support, including, assistance in the conversion, alignment to WBHE policy and implementation of the acquired/launched business’ financial systems and processes. Identification of potential conforming changes at the business plan stage and opportunities for reengineering process improvements
- CPA with Big 4 experience is desirable
9
Responsibilities For Manager Business Analysis Operational Efficiencies & Digitization Resume
- Create dynamic and detailed financial models to evaluate different operating scenarios for WBHE-related businesses (including cash-flow models and GAAP based income statements)
- Motivated and confident self-starter with the ability to work independently and meet deadlines
- Marketing:Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies
- Credit Risk:Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
- Execution:Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
- Partnership:Work closely with colleagues across Capital One, including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
10
Responsibilities For Finance Manager / Manager, Business Analysis Resume
- Underlying Competencies: Facilitation and negotiation, managing team of BA’s, department financial planning, staffing analysis, active listening, presentation skills, problem solving, team building, systems thinking, leadership and influencing
- Experience and demonstrated success in coaching and leading a high performing team
- Knowledge and understanding of project management methodology or RMLC (Requirements Management Life Cycle)
- Think strategically and understand how new initiatives within product and channel groups impact Fraud Operations
- Make recommendations to senior management
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