Manager, Business Management Resume Sample
Lexi Crona
212 Breitenberg Drives,
Philadelphia,
PA
+1 (555) 699 6990
Work Experience
Manager, Business Management
12/2015
-
PRESENT
Philadelphia, PA
- Develop, communicate and implement a holistic strategy for own specific business management function that supports the overall business strategy
- Act as a strategic partner to effectively manage own business management area and clarify scope of accountabilities while influencing and aligning others as needed
- Provide functional and business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to business strategies and executive management direction
- Lead relationships with corporate and control functions to ensure alignment with enterprise and regulatory requirements
- Support team in staying abreast of emerging issues, trends, regulatory requirements and potential impact to TD
- Identify, assess, mitigate, report on and escalate key issues as required
- Maintain a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite
Senior Manager, Business Management
06/2012
-
09/2015
Philadelphia, PA
- Ensure business operations comply with internal and external requirements (e.g. financial controls, duty segregation, transaction approvals, and physical asset control)
- Forecast initiatives and demand, prioritize with key stakeholders
- Communicate a clear vision for the Business that is aligned to the overall HSBC vision, values and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture
- Set expectations, share best practice and manage, monitor, coach and develop team leaders and others to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities and experience
- Manages strategic relationship(s) with key Technology and Executive teams
- Champions the relationship with the Strategic Sourcing, Finance and Business Vendor Management teams
- Supports vendor relationship(s) with significant impact to the organization
Section Manager, Business Management
07/2008
-
01/2012
Detroit, MI
- Ensure Technology agreements are executed as per the TDBG Expense Policy
- Validate Spend / Business case approval is secured in advance of contract execution for Technology Vendor Portfolio
- Leverage the functionality of the TD Procurement Portal toolset to support all vendor lifecycle requirements
- Ensure vendor risk and reporting requirements are met by engaging relevant stakeholders
- Partner with Strategic Sourcing Group (SSG) to support strategies designed to standardize and/or centralize sourcing activity to reduce the cost of technology goods and services, reduce the supplier base, manage demand, and improve internal controls
- Solicit support of appropriate SMEs to understand and mitigate monetary implications of vendor services (e.g. Tax)
- Manage contract amendments, being the initial point of contact for out-of-scope change requests, and facilitate approval process involving appropriate stakeholders (including SSG)
- Negotiate costs and delivery timelines with internal customers and/or external vendors in line with the TDBG Expense policy and engaging SSG as appropriate
Education
International Technological University
2003 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Strong external and internal communication skills, experienced in working with executives
- Demonstrated strong change management skills
- Expert relationship management skills to effectively manage relationships
- Displays excellent team work and collaboration skills
- Exceptional organizational skills with the ability to deliver results within tight timelines and manage multiple priorities in a fast paced environment
- Demonstrates sound commercial judgment and strategic leadership skills
- Proven communication skills including the ability to articulate to an executive level both internally and externally
How to write Manager, Business Management Resume
Manager, Business Management role is responsible for interpersonal, software, research, integration, finance, training, analysis, reporting, design, modeling.
To write great resume for manager, business management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Business Management Resume
The section contact information is important in your manager, business management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Business Management Resume
The section work experience is an essential part of your manager, business management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, business management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, business management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Business Management resume experience can include:
- Monitoring the tracking of service credits &/or penalties against vendor performance in accordance with contract commitments; tracks actual spend against purchase and utilization forecasts
- Presentations and Communication skills to present identified initiatives and rational driving the initiatives
- Recommends cost savings levers and develops tactical approach to impact consumption of technology services to effectively drive down costs
- Where overseeing change programs in-country, ensure the importance of operational effectiveness and a strong control culture is clearly embedded
- Proven track record and experience in development and delivery of strategic initiatives impacting people, processes and
- Leader with strong relationships within the client organization to influence, support and drive prioritie
Education on a Manager, Business Management Resume
Make sure to make education a priority on your manager, business management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, business management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Business Management Resume
When listing skills on your manager, business management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, business management skills:
- Demonstrated project/process management skills, including developing and tracking to established timelines, milestones, budgets, and risks
- Effective decision-making, time management and communication skills (verbal, written, interpersonal)
- Strong relationship management and negotiating skills
- Resourceful with strong problem solving skills
- Intermediate financial skills / management experience
- Strong Project Management, organizational skills and detail-orientation
List of Typical Experience For a Manager, Business Management Resume
1
Experience For Senior Manager, Business Management Resume
- Project management skills with experience working on multiple work streams and documenting business requirements
- Superior Business Analysis; Requirements Gathering skills
- Strong interpersonal and Relationship building and Management
- Accountable for the research, validation and approval of technology cost savings ideas/ submissions for smart efficiency/run the bank optimization
- Support effective career development. Actively develop talent across the Business Management team, and successfully retain where appropriate
- Provides reference for action plans by writing documentation; providing support and help
- Maintains quality service by establishing and enforcing organization standards and/or business process controls
2
Experience For Manager Business Management Resume
- Lead requirements gathering and documentation from our users, working with multiple stakeholders
- Continuous review existing marketing processes to ensure the application meets the business needs
- Identifies gaps in core competencies. Develops and executes training program accordingly
- Run planning cycles (budget, forecast, year x projects, staff)
- Develops project charter estimates by identifying phases and elements, personnel requirements, and costs
3
Experience For Section Manager, Business Management Resume
- Regular review and verification of negotiated rates, volume thresholds against aggregated spend, invoice charges, and financial
- Maintain a database of all contractual supplier commitments
- Leads technology consumption management initiatives to drive efficiency and optimization to reduce technology costs
- Develops a high level plan translated into tactical action plans for technology consumption management
- Oversees the technology smart efficiency program validating cost savings initiatives, monitoring results and identifies risks and opportunities to projected savings
4
Experience For Senior Manager Business Management Resume
- Accountable for the monitoring and tracking of real cost savings from smart efficiency / run the bank initiatives and reporting results monthly / quarterly
- Complies with categorization and guiding principles of the smart efficiency / run the bank programs
- Prepares metrics, program status reports and presentations to the executive sponsors
- Responsible for the technology view of Total Cost of Technology and alignment to smart efficiency initiatives
- Responsible for the technology view of the Total Cost of Technology and alignment to smart efficiency and Run the Bank initiatives and savings
- Represents US technology and is a key member of the Smart Efficiency / Run the Bank teams
5
Experience For Business Manager, Business Management Resume
- Performs business analytics of technology costs for consumption management to determine areas of opportunities for cost savings and smart efficiencies
- Establishes and implements operational business processes to sustain consumption management program
- Maps smart efficiency / run the bank cost savings initiatives to the total cost of technology
- Demand/Resource management planning – partner with leaders and stakeholders to define, plan, sequence and manage consolidated intake, resources, related capabilities and execution of relevant activities
- Business process management – Accountable for overall mapping of processes (current and future state) for functional areas within the business management and/or implements operational and continuous improvements to business processes to maximize efficiencies and leverage synergies
- Oversee and lead a large and/or highly complex, and diverse business management function for an area of significant risk, complexity or scope
- Oversees and provides thought leadership on quarterly forecasts and monthly financial results
- Manages the central expense cost allocations for strategic vendors
- Recommends and drives efficiency and optimization to reduce technology costs
6
Experience For Team Manager, Business Management Resume
- Develops cost distribution methodologies aligned to business drivers
- Manages a staff of 4 people
- Ensures all issues are handled promptly and that all communications are timely and accurate, including the quarterly Client Service reports. Issues are reviewed and escalated promptly to regional and global leadership team members
- Works closely with Business Development teams to ensure consistent flow of new business to sites and seamless transfer of responsibility to site BM teams
- Coordinates all regional business activities with Business Development, the Vice President of Global Business Management, Vice President Operations, Finance, Quotations and other internal Patheon functions
7
Experience For Cees-senior Manager, Business Management Team Resume
- Generates and executes development plans for Business Managers and Business Coordinators
- Analyzes and evaluates results regularly in order to ensure core competency development, high level of performance and motivation
- Strategic partner & business manager for USTS Executive
- Lead & facilitate SLT routines & action plans
- Deliver actionable data insights (Financial, Resources, Process, Risk, Compliance)
- Conduct Business Management Reviews
- Orchestrate & run technology USTS Executive operations
- Continuously identify and execute service improvements
- Oversight to the USTS Executive project portfolio and financials
8
Experience For Manager, Business Management Resume
- Recommendations based on data analysis
- Responsible for managing regulatory engagements and be responsible for leading initiatives related to the proactive identification and remediation of IT risks within USTS
- Lead the development, management and maintenance of IT Risk strategies, processes and procedures
- Direct, oversee, and plan IT risk initiatives
- Proactively review IT risk control frameworks, processes and procedures looking for opportunities for optimization to increase efficiency and effectiveness and eliminate redundant processes
- Develop plans to execute on newly identified projects and programs
9
Experience For Senior Manager, Business Management Resume
- Business Performance Management leader for Innovation & Technology. Works closely with executives and senior leaders to develop, track and analyze Key Success Factors and KPI’s for Innovation & Technology (I&T)
- Defines and automates scorecards to ensure visibility to financial, operational, people and program / project metrics to enable timely action and decision by executive team
- Analyzes, streamlines and automates business performance management reporting
- Coordinates and manages the monthly executive business performance review process
- Defines, leads and drives I&T Cost management and Efficiency management programs
- Ensure employees in global teams understand our vision, as well as support and reinforce client focused behaviours that contribute to RBC Investor & Treasury Services goals
- Develop talent management plan to ensure top talent is attracted and retained within the group & have effective management of succession needs for all critical roles
- Brings in the ‘best practice’ throughout operational areas
- Partners with assigned business leader to manage day-to-day operations of assigned business
10
Experience For Manager Business Management Resume
- Conducts analysis to identify gaps in business results to help chart strategic initiatives
- Serves as liaison between assigned business and strategic business partners
- Leverages work across business lines to identify, share, and implement best practices to drive consistency across common practices/processes
- Assists organization with Life Insurance appointment reviews
- Ensures business policies and procedures related to insured solutions are updated
- Part of the Partner Distribution Department and is a member of Distribution Management Team
- Oversees the operations of the Distribution Management Team
- Responsible for the provision of exceptional customer service, relationship management and sales of key advisors and act as the main contract person for all supported related issues
- Support the team to develop the strategic direction of the partnership
List of Typical Skills For a Manager, Business Management Resume
1
Skills For Senior Manager, Business Management Resume
- Strong interpersonal skills; able to manage relationships with internal and external partners well
- Experience leading a business management function, project delivery or methodology function, or relevant and applicable experience
- Strong analytic abilities and demonstrated success in the area of process design and improvement
- Ensure human resource policies are effectively implemented and administered
- Evaluate and implement effective monitoring and control processes in PMO including, but not limited to
- Heavy focus and experience on creating efficiency, and driving customer focused initiatives
- Proven track record of managing upwards and dealing with leaders
- Previous experience working on end to end project delivery is an asset
- Manage multiple concurrent objectives, projects, groups or activities. Effecitive judgment in prioritizing and time allocation
2
Skills For Manager Business Management Resume
- Post -Secondary education and/or equivalent working experience
- Deep understanding of consultative sales process and retails solutions (life insurance experience preferable)
- Extensive experience of using metrics to drive efficiency and mitigate risk
- Proven ability to manage own time and work and build the role continuously based on changing requirements
- Experience with agile delivery and lean thinking
- Experience of dealing with corporate clients
- Experience of dealing with employee benefit structures
- Good working knowledge of MS Office software applications
- Coordinates the translation of business needs and priorities into concise business reporting
3
Skills For Section Manager, Business Management Resume
- Oversee or lead the facilitation and/or implementation of action/remediation plans to address business management gaps, findings, priorities or issues
- Financial services experience
- Financial services business management experience
- Strong leadership presence, enterprise-wide mindset and ability to influence others
- BA in a related discipline and 5-10 years of experience in a related field
- Demonstrated ability to take technical information and present in a user friendly format
4
Skills For Senior Manager Business Management Resume
- Strong Financial Acumen and Project Financials
- Clarity experience is an asset
- Well organized, self-driven, thought leader who is able to meet deadlines, draw on past experience to arrive at creative solutions
- Change Management & Agile methodology experience is an asset
- Works with the business leader to develop and execute businesses strategy, vision, and priorities
- Preparing regular updates including content and delivery
- Identifying areas where improved risk management and/or staff training is required
- Impacting & Influencing
5
Skills For Business Manager, Business Management Resume
- Working closely with Market Development Manager, Accounts Managers and Team Leader to maximize the growth opportunities available within the Partners
- Manage multiple sometimes complex projects through planning, design, organizing and executing continuous improvement projects from conceptual
- Sales Management including preparing for sales meetings, pipeline management and ensuring results are in line with business plan requirements
- Accountable for monitoring and tracking of real cost savings from smart efficiency / run the bank initiatives reporting results monthly / quarterly
- In depth knowledge of existing project management systems including Oscar and Clarity beneficial
- Comfortable presenting to / negotiating with executives
- Support business leadership in the development of the annual strategic planning and integration by doing analysis and
- Develops deep understanding of connectivity across businesses with goal of driving integration and collaboration amongst separate teams
- Regular monthly and annual spend reporting and analytics include online reporting
6
Skills For Team Manager, Business Management Resume
- Responsible for monthly tracking and reporting of actual savings against plan
- Maintains automated financial tracking tool to ensures cost savings are tracked with supporting documentation
- Serves as the leader in all of the regional business activities, representing the client interests, while maximizing each site’s financial position
- Expert knowledge in Agile core concepts (e.g. stories, determining story points, Test Driven Development / Behavioural Driven Development, etc….)
- Remain aware of the relevant markets by understanding key external and market trends to make sure HSBC remains competitive
- Encourage diversity and gender balance within Business Management team, whilst ensuring appointment and promotion are based on merit
- Drive adherence to all internal policies (including credit policies) and local legal, fiscal audit and regulatory requirements
- Promote positive and inclusive team environment and bring a high level of enthusiasm to the team
7
Skills For Cees-senior Manager, Business Management Team Resume
- Be engaged and informed of bank wide and industry delivery tools and data trends, and innovations building into CBDC roadmaps where applicable
- Leadership – knowledge of approaches, tools and techniques for gaining the cooperation ans support of others
- Comfort juggling a dynamic/complex projects, and thrive in a fast paced environment
- Engage with stakeholders at all levels and cultivate positive working relationships within PB and cross divisionally
- Portfolio reporting and financial management
- Readiness to develop basic management principles, best practices, financials by managing projects and small teams
8
Skills For Manager, Business Management Resume
- Knowledge of Clarity, Book of Work, and Enterprise/ CB&W reporting is an asset
- Finance or Accounting Designation would be an asset
- Advanced financial acumen (Clarity, Capitalization Policy, SMART Funding, )
- Consider the “big picture” when assessing whether or not a course of action is advisable in terms of the group and
- Make proposal to leadership based on facts and gain approval to proceed with strategic planning
- Build a high performance team with emphases improving quality and efficiency of deliverables within area of responsibility
- Assists with general compliance activities and licensing requirements
- Manage and drive the process improvements, including observation of regulatory and company’s compliance standards
9
Skills For Senior Manager, Business Management Resume
- Reviews proposed budgets and monthly forecasts, financial analyses, ad hoc reports, and modeling
- Create and maintain a process to ensure spend pre approval pre sourcing activities and contractual commitments
- Ensures cost savings are tracked in automated tool with supporting documentation
- Develops executive reporting and materials for executive reviews
- Leads the annual planning process for technology centralized expense (network / software)
- Responsible for diverse set of reporting of metrics and financial results; presentations to executive sponsors
- Manages technology's invoice processing function
- Recommends hedging strategies
10
Skills For Manager Business Management Resume
- Provides oversight and attends all client business review meetings being led by site Business Directors/ Site Sr Manager, Business Manager (BM)
- Be a subject matter expert on controls and processes as it relates to addressing risks to comply with regulations and policies
- Displays flexibility, creativity and resourcefulness
- Serve as key resource to I&T SMT and executives
- Position reports to Director, Strategic Initiatives
- Clearly define the opportunity, strategic alignment, and objectives of proposed product/service, ensuring it’s founded on sound analysis and critical thinking
- Keep Senior Management up to date on the project’s progress/escalate issues as appropriate with recommendations/solutions
- Provide support to the financial planning and forecasting process to identify strengths, opportunities, weaknesses and threats, and develop recommendations for plans to address
- Participate in the development and support of business/development plans working with the PMO leadership team; ensuring plans support the achievement of overall Technology objectives and strategy
List of Typical Responsibilities For a Manager, Business Management Resume
1
Responsibilities For Senior Manager, Business Management Resume
- Strong interpersonal skills (team management & leadership, influencing and negotiation skills)
- Maintain strong and collaborative relationships within Marketing and with our Vendors (internal and external)
- Support all sales and operational processes
- Ensure that the function operates within the approved risk appetite framework and that the appropriate culture, governance and oversight arrangements are in place to manage effectively the risks in the function achieving its objectives
- Develop and motivate team members in the achievement of business targets
- Manages a team responsible for improving the generating asset's P and L, operations monitoring, development and assessment of value-added ideas to optimize asset performance and increase profitability
- Resolves issues across multiple assets and/or states and presents findings and results to all levels of management
- Works with teams throughout the company in a manager or coordinator capacity
2
Responsibilities For Manager Business Management Resume
- Negotiates various commercial agreements
- Leads or assists with value-added projects such as supporting regional leadership in the development of strategic plans, mergers and acquisitions, project development, asset optimization, restructurings and building relationships with off-takers, landowners, and state and local regulators
- Trains and mentors team members
- Manage, review and complete monthly, quarterly, semi annual and annual MICOS tasks
- Implement comprehensive regulatory framework for market
- Bi-lingual, written and oral English / Spanish is required
- Financial processes – able to establish and monitor financial processes
- Designations such as CFP, CLU, CHFC desirable
- Engage and influence and negotiates both vertically and horizontally to obtain or leverage necessary resources
3
Responsibilities For Section Manager, Business Management Resume
- Broad knowledge of HSBC Group strategy. An appreciation of the global nature of the Group’s business
- Be able to work without a lot of supervision and at times limited direction
- Be able to take high level ideas and create clarity and direction
- Technology, and change management
- An outstanding ability to apply quantitative analytical approaches, communicate effectively (both verbally and written), and work well in cross-functional teams
- Work with partners to ensure client needs are met across the organization
4
Responsibilities For Senior Manager Business Management Resume
- Disaggregate strategic problems into relevant issues and develop appropriate analytical approaches to support the design
- Of the strategic project/program
- Enterprise goals in the context of overall integration
- Explain complex problems situations or business opportunities so that all parts of the strategic project/program are more
- Conduct key analytics required to inform integration of strategies
- Develop insights and recommendations that are actionable in alignment with project/program goals
- Socialize integration plans and support monthly forum through development of presentations, analysis and oversight of
- Specific key issues for discussion by groups
- Build implementation plans and define tactics and strategies to ensure successful integrated business results
5
Responsibilities For Business Manager, Business Management Resume
- Work independently and to be proactive in all situations
- Understand and challenge metrics
- Clear demonstration of client focus in relation to external/internal communication
- Customer oriented and able to work independently as well as within a team
- Independently performs tasks from end to end
- Microsoft Office Excel expertise is an asset
- Deep knowledge of LOB portfolio projects to help identify opportunities
6
Responsibilities For Team Manager, Business Management Resume
- Deep knowledge of how the organization delivers and it's challenges / impediments to delivery
- Knowledge of EPDE Practice and Governance requirements
- Identifies efficiency opportunity requirements by building project charters; analyzing operations and documenting action plans for delivery; determining project scope; documenting results; preparing critical executive communication to drive champion engagement
- Develops action plans by describing requirements in a work-flowchart and diagram; studying system redundancy; analyzing alternative efficiencies; preparing proposed efficiency achievement/ specifications; establish reporting for success measurement
- Maintains professional and technical knowledge by attending JPMC educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in JPMC professional groups
- Strong business acumen: Ability to start at a high level and go deep to understand business problems
- Consistently demonstrates ownership and commitment
- Provide effective and valued analytics and MI to regional and country leadership that helps drive growth and revenue, or highlights downside risks
7
Responsibilities For Cees-senior Manager, Business Management Team Resume
- Provide day to day operational and process-related analysis and support
- Identify, develop and report business performance measures or metrics
- Assess business problems by working closely with stakeholders to understand impact to existing work processes; research and analyze current state to define solutions and recommendations
- Ensure that the requirements are written to deliver consistent customer and employee experiences while ensuring compliance with TD Policies and regulatory requirements
- Lead requirements reviews, incorporate feedback and obtain approvals on the requirements
- Stay abreast of technology trends and developments, develop expertise in TD services, applications, infrastructure, analytical tools and techniques, business domains and their products and services
- Experience in the Financial Industry
- Highly motivated self-starter with a passion for challenging the status quo and the ability to stay resilient under pressure; Demonstrated ability to take independent action to achieve results
8
Responsibilities For Manager, Business Management Resume
- Knowledge of Quick Base/Intuit applications is an asset
- Build, maintain and own the roadmap for CBDC end to end delivery tools and PPM data, inclusive of CBDC and enterprise owned tools
- Integrate the needs of data for consumption into the overall product roadmaps and provide enterprise partners with requirements regarding CBDC PPM data needs and future plans
- Be a key contributor / stakeholder to the development of the enterprise tools roadmap and their strategic evolution
- Comprehensive knowledge of project methodologies, sufficient to be recognized as a subject matter expert
- Partner effectively with global and in-country business management teams, providing oversight to regional heads of business management, to ensure that the businesses are effectively supported as required
9
Responsibilities For Senior Manager, Business Management Resume
- Obtain and communicate insight on customer proposition to support growth and revenue generation in relevant markets
- Engage with product partners to share insight and drive improvement and development of their products
- Support the development of a high-performing team, underpinned by robust, diverse succession planning, and the development of leadership capabilities in line with HSBC values
- Support a culture of awareness and pro-active management of Financial Crime Risk, Conduct Risk and Credit Risk
- Implement and drive strong project discipline, with formation of clear goals and measures and establishment of appropriate mechanisms to ensure these are achieved
- Partner with leaders and stakeholders to define, plan, sequence and manage consolidated intake, resources, related capabilities and execution of relevant activities and priorities
- Coordinated administrative / operational activities such as premises / real estate, expense management, employee onboarding etc. across the Risk Management segment
10
Responsibilities For Manager Business Management Resume
- Accountable for overall mapping of processes (ie. current and future state) for Segment Business Management areas and/or implements operational and continuous improvements to business processes to maximize efficiencies
- Maintain a culture of risk management and control for business management functions, supported by effective processes and sound infrastructure in alignment with risk appetite
- Identify, mitigate and report on risk issues and ensure appropriate escalation processes are followed
- Provide leadership team with information, reporting and support to ensure operational risks are appropriately managed and adherence to internal policies / procedures and applicable regulatory guidelines is effective
- Work with management / control function partners (e.g. specific areas of Risk Management, Finance and Audit) to assess risks, develop and implement proactive strategies, tactics and programs to effectively manage issues
- Ensure business continuity and disaster recovery plans are in place, maintained, and tested for satisfactory resiliency for critical business processes, in response to a wide range of potential threats
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