Manager, Business Transformation Resume Sample
Rusty Kuhlman
8948 Melvina Stream,
Phoenix,
AZ
+1 (555) 435 5643
Work Experience
Senior Manager, Business Transformation
04/2017
-
PRESENT
Phoenix, AZ
- Build relationships with all stakeholders, in particular Finance
- Change Delivery and cross-border colleagues, strategically influence key stakeholders and business leaders to achieve business results
- Interpret key business performance management and business information
- The role requires a collaboration across wide ranging groups, attention to detail, and a proven track-record of “rolling up one’s sleeves” to execute on various end-to-end strategic projects
- Actively attend and collaborate within industry forums and groups to identify industry trends and opportunity solutions
- Champion and expand use of NMAC’s SalesForce platform to enhance customer experiences and maximize use of digital communications and automatic payments
- Lead NMAC’s Customer Journey initiative work streams in eCommerce and Salesforce customer portal registration
Manager, Business Transformation
01/2010
-
10/2016
Dallas, TX
- Integrate NMAC’s current customer and dealer focused eCommerce projects into a unified solution delivering seamless and similar payment quotes across all interfaces
- Develop and launch NMAC’s dealer calculator eCommerce solution delivering dealer 24-hour self-service support
- Collaborate with Nissan IS and the supplier to deliver a new CMS supporting future Fintech and mobility trends
- Identify and execute DMS and DealerTrack integration solutions delivering full dealer eContracting capability
- Supports a working culture of cross-functional cooperation and synergy (cross-divisional, cross-regional, and cross-hierarchical)
- Demonstrates the ability to team with people from other organizations, independently of borders (functions, regions, and affiliates), to reach a target
- Consistently contributes to building brand value by delivering on our brand promise
- Evaluates potential decisions and actions with the following brand filter questions
- In conjunction with Transformation team leadership, deliver annual refresh of Holt Renfrew’s business strategy
Programme Manager Business Transformation
09/2005
-
08/2009
Houston, TX
- Functional target achievement
- Act as a strategic thought partner with leaders across the company to design & guide initiatives to execute on Kohl’s vision
- Support the organization to design strategic initiatives and drive insight & action through problem solving and analysis
- Actively engage in driving operational improvements and efficiencies
- Provide thought leadership and strategic support to leaders
- Act as a strategic thought partner with leaders across the company to design and guide initiatives to execute on Kohl’s vision
- Own and drive the transformation roadmap for Kohl’s to execute on that strategy, including prioritizing initiatives, identifying strategic gaps, etc
- Leverage internal partners throughout the business to ensure strategies are well-informed with context on the business, customer, and industry
Education
Eastern University
1999 - 2004
Bachelor's Degree in Business
Professional Skills
- Excellent analytical ability, excellent technical skills in excel and financial acumen
- Communicate effectively with strong presentation skills
- Exceptional oral and written communication skills and inter-personal skills
- Excellent communication skills - speaking, writing, and listening
- Strong project management skills and the ability to manage staff and work on multiple projects simultaneously
- Strong quantitative, analytical and project management skills
- Strong communication skills and ability to interpret data for recommendations
How to write Manager, Business Transformation Resume
Manager, Business Transformation role is responsible for reporting, insurance, finance, training, integration, refining, analysis, design, research, digital.
To write great resume for manager, business transformation job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Business Transformation Resume
The section contact information is important in your manager, business transformation resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Business Transformation Resume
The section work experience is an essential part of your manager, business transformation resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, business transformation responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, business transformation position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Business Transformation resume experience can include:
- Prior Enterprise Improvement, Turnaround or Strategy Consulting, Corporate Development, Investment Banking or FP&A experience
- Prior Enterprise Improvement, Turnaround or Strategy Consulting, Corporate Development, Investment Banking or FP&A experience
- Demonstrated experience coordinating project activities including operations, product development, finance control, strategy and process improvement
- Effectively manages the change driven by the project and is capable of steering the business in a new direction
- Excellent project manager with a strong attention to detail
- Relevant experience in Management Consulting, Accounting, or Finance
Education on a Manager, Business Transformation Resume
Make sure to make education a priority on your manager, business transformation resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, business transformation experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Business Transformation Resume
When listing skills on your manager, business transformation resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, business transformation skills:
- Project management, problem structuring, and strategic problem solving skills: Demonstrated ability to complete quantitative and qualitative analysis
- Strong critical judgment and problem solving skills
- Demonstrated skills in project management and collaboration software
- Influencing skills needed to ensure standards are adhered to, despite competing needs from projects/business, with flexibility to adjust as appropriate
- Strength in working effectively in teams – requires a track record of working cross-organizationally and with stakeholders at varying levels
- Excellent knowledge and experience of planning and scheduling, gained in a project environment
List of Typical Experience For a Manager, Business Transformation Resume
1
Experience For Senior Manager, Business Transformation Resume
- Strategic vision and creative thinking: Ability to look beyond existing paradigms, and change the organization according to new business concepts
- Works collaboratively to support decision-making and process documentation, while helping to ensure the goals of departmental initiatives are met
- Understands the complexity of a matrix and functional organizations, capable of operating within one
- Ambitious, motivated to go the extra mile and able to perform in a demanding work environment
- Independently manage initiatives and deliverables that span across all departments globally
- Direct management activities and initiatives
2
Experience For Manager Business Transformation Resume
- Develop the business case for proposed solutions, including identification of the need, research of the business benefits, the development of proposed solutions and impacts, and related analysis relative to the business solution, business need or platform
- Conduct gap analysis of the future state vs. current state and report findings
- Develop and direct project or program roadmaps and solution rollout strategy, across all business areas
- Develop a communication plan and present targeted messages to specific audiences
- Ten years of experience related to business process analysis, business analysis, project management, performance benchmarking, metrics, change management, operational transformation or strategic alignment. including five years of experience in Operations, Technology, or large scale project management
- Broad knowledge of business operations and in-depth knowledge of three or more of the following key areas: claims, customer service, new business, premiums/billing, insurance product, insurance systems
- Leads Change Management, Communication, and Training teams to transform our organization from the current to our future state
- Leverages various tools and performance indicators to ensure durability of the initiative
3
Experience For Programme Manager Business Transformation Resume
- Build change capability and organizational resiliency by coaching business leaders on change management strategies and providing direct change management and communications support for key initiatives
- Leads financial and strategic evaluations of transformation initiatives to achieve enterprise wide operational effectiveness and efficiency
- Leads cross-functional strategic initiatives and provides subject matter expertise and industry best practices related to business transformation
- Facilitates meetings and workshops with all the levels of the organization
- Coaches other team members
- Understands and shows passion for the entertainment industry developments and trends in terms of consumer behavior, competitor and industry developments
- Experience in project management, change management and project planning, preferably in a strategy consulting company or an equivalent position in Media & Entertainment industry
4
Experience For Manager Business Transformation Specialist Intl Banking Contact Centres Resume
- Supply Chain Optimization or Process Engineering expertise
- Affinity with technology, data enablement, digital transformation and the human interaction that is central to their success
- High standard of ethics, integrity and confidentiality
- Drive detailed insights and analytics for strategic perspectives on new business opportunities
- Create detailed project plans to track and communicate progress to project teams and project sponsor
- Provide recommendations to strategic initiatives and projects for senior management
5
Experience For Senior Manager Business Transformation Resume
- Regularly update and provide reports to project sponsor, Director, Business Transformation and/or Executives on project progress
- Based on the exposure that this role has to the workings of many departments across the business, to watch for and make recommendations to Director, Business Transformation of any opportunities for pro-active projects that could provide a business benefit
- Provide key financial and business analysis for projects and initiatives
- Prepare business plans and project approval documentation
- Develop legal, tax, licensing, operational, sales, marketing, and/or technology requirements for new and existing projects and support the team to define and recommend solutions
6
Experience For Programme Manager, Business Transformation Resume
- Manage weekly project calls with international resources to ensure project deliverables are on track for completion
- Author and deliver executive-level presentations
- Supports Business Transformation team and functional owners in the identification, development and execution of strategic actions, including solicitation and alignment of organizational input, project planning, assessment of financial and operational impact, and implementation support
- Works closely with cross-functional leaders to find solutions to the Company’s toughest issues and provides internal consulting support for evaluation and implementation across the organization
- Conducts research and analysis supporting the development and ongoing assessment of long-term strategic positioning of the Company, including but not limited to industry research, market analysis, competitive intelligence, risk assessment, profitability analysis, and financial modeling
- Presents recommendations, both written and verbal, to key stakeholders
7
Experience For Manager, Business Transformation Resume
- Own the Transformation Office’s “master list” for all the initiatives
- Be the key contact/link to FP&A and Controllership departments to ensure that the Office’s estimates show up in the Company’s P&L and Forecasts
- Support the Transformation Office’s teams as required in the execution of initiatives
- Support a culture of continuous improvement at all levels of the organization
- Stay abreast of process trends and leading practices occurring in the marketplace and work with management to facilitate strategic direction and process enhancement
- Work experience with a focus on finance
8
Experience For Senior Manager, Business Transformation Resume
- Build and maintain relationships at all levels throughout the organization
- Great attention to detail, particularly around accuracy of financial numbers
- Five (5) or more years of leadership experience in sales finance or lending functions.Demonstrated knowledge all aspects of finance operations from origination to collections
- Demonstrated systems and platform knowledge in LOS, Salesforce, eCommerce and other sales finance systems
- Experience managing projects, such as, but not limited to: Management Consulting, Operational, Product Development, Sales Initiatives, Process Improvements, broad Financial Analysis
9
Experience For Manager Business Transformation Resume
- Financial experience to be familiar with concepts and terminology
- Understand and work in multi-cultural environments
- Excel, PowerPoint knowledge
List of Typical Skills For a Manager, Business Transformation Resume
1
Skills For Senior Manager, Business Transformation Resume
- Responsible for the planning, execution and controlling of multiple strategic projects with strong analytical focus and understanding of business strategies
- Experience working with and / or leading Implementation project teams
- Experience influencing and managing stakeholder expectations
- Experience mentoring and leading other associates
- Experience in company integration and transformation and/or operating model restructuring
- Ten (10) or more years of directly related professional level sales finance or lending experience with a focus on innovating business systems
- Comfort and experience in working with limited direction as the transformation matures and evolves
2
Skills For Manager Business Transformation Resume
- Support sponsors in developing strongly vetted business cases for consideration, approval, and subsequent benefit delivery
- Experience working on large scale projects within Operations or Technology
- Experience leading cross-functional teams to drive enterprise wide business transformation initiatives
- Create strong working relationships across all levels and disciplines in the company
- Internal or external management consulting experience
- 1) Perform analysis and document in detail the current state (including customer experience, technology, and business process),
3
Skills For Programme Manager Business Transformation Resume
- Previous financial, vendor and analytical experience
- Effective communicator and influencer. Comfortable presenting in front of senior leadership audiences. Facilitates workshops and resolves possible conflict
- Hands-on mentality and pragmatic approach with strong collaboration attitude and team play
- Assesses impact, resource requirements, and interdependencies of strategic initiatives across the organization to balance priorities and resources
- Working knowledge of organizational structure standards and software – OrgPlus, process mapping techniques and software
- Great understanding of accounting principles (I.e. elements of the income statement and balance sheet and understanding expensing vs. capitalizing)
- Capable of leading and managing remote and local teams of people to accomplish desired results
- Drives the problem solving process: frames problems, guides analytical modeling, and through analysis provides insights into solutions
- Owns success and/or failures. Willing to pin professional success to the outcome of initiatives and not shying away from responsibility
4
Skills For Manager Business Transformation Specialist Intl Banking Contact Centres Resume
- Takes pride in work, striving for excellence
- To know and do the right thing
- Provide opportunities for knowledge transfer through training and development of others in areas such as operational excellence and productivity improvement
- Serves as an advisor to the leadership of a strategy or business unit helping to ensure achievement of the company’s strategies
- Acts as a facilitator for senior leaders and stakeholders in helping them fulfill the role of change sponsor
5
Skills For Senior Manager Business Transformation Resume
- On being assigned new Business Transformation projects, to assemble and direct a project team of key business partners required to deliver project objectives
- Provide project management support on strategic projects, with full ownership and often reporting directly to management (VP & above)
- Coordinate all pre-opening activities to project completion within the projected timeline and budget
- Participate in developing accurate estimates for future initiatives
- Be connected to all teams within the Transformation Office, as well as Sourcing and HR to ensure that estimates are accurate and up to date
6
Skills For Programme Manager, Business Transformation Resume
- Help the teams facilitate the creation of multi-year value creation strategies, driving cost reduction and/or revenue growth
- Adept at using databases and Excel
- Project Management Professional or Six Sigma Certification would be an asset
- Thoughtfully and positively influence, lead, marshal resources and manage change
- Succeed in an environment involving multiple stakeholders through strong influencing and relationship building skills, with a professional approach and collaborative mindset
- Experience with Budgeting, forecasting and business case development
- Skillful Knowledge of Project Management Methodologies, Tools, and Product Development Lifecycle(s)
- Prioritize and deliver multiple activities concurrently
- Drive prioritization of initiatives, projects and programs that make up the scope of the Transformation Program
7
Skills For Manager, Business Transformation Resume
- Experience in finance, strategy or a related field
- Strong business knowledge and process orientation/methodology of National Accounts Implementation
- Experience of Continuous / Process Improvement, Six Sigma role or similar type functional work
- Seven or more years related professional experience
- Balance multiple priorities and deadlines
- Able to think conceptually and analytically
- Acts as International Banking contact centres’ subject matter expert on matters pertaining to Intra-Group agreements, third party contracts, vendor due diligence and the outsourcing policy
- Manage the International Banking contact centres Toronto’s master list for Third Party contracts and ensures timely submission to the Semi-Annual Outsourcing Report
8
Skills For Senior Manager, Business Transformation Resume
- In partnership with the AVP, Business Transformation, drives the process to roadmap development and execution, effectively engaging business leaders and other key stakeholders
- Supports development of clear case for change, desired outcomes, accurate scope, clear roles and decision-making
- Supports Roadmap project teams with skills in process excellence, project management, facilitation, problem solving, accelerating transformation and value creation to drive toward required outcomes
- Oversees progression of Roadmap projects surfacing capacity, pacing, resourcing issues and any other red flag issues needing leadership attention
- Create & sustain an environment in which the strategic internal investment portfolio is designed, operationalized, delivered & realized
- Inform and drive a fact based discussion around optimal capital investment for the organization
9
Skills For Manager Business Transformation Resume
- Work closely with Project/Program Sponsors at Executive and business unit level, project managers, the EPMO and Finance teams to meet the following accountabilities
- Proven track record in change, particularly given the organization’s continually evolving nature
- Self-starter, comfortable with ambiguity and limited oversight and guidance
- Change Management or Lean certification
- Lead and manage individuals irrespective of titles
- Structure, logic, and insight in complex business problems to provide meaningful conclusions
- Interact independently with senior leaders
- Create financial models and manage budgets
- Advanced proficiencies in MS Project, Excel, Access and PowerPoint
10
Skills For Programme Manager Business Transformation Resume
- Work non-standard business hours
- Work across a variety of functions, cultures, locations, and time zones
- Thrive in a fast, high intensity, deadline driven environment
- Intellectual curiosity, creativity, tenacity
- Communicating clearly and purposefully, sharing business and strategic context on an ongoing basis to ensure our stakeholders are continually informed of relevant industry and business developments and our leadership team’s priorities and expectations
- Leadership role in either professional or extra-curricular setting
- Provide thought leadership for specific strategic initiatives (the Greatness Agenda), both in strategy support and in road-mapping for successful execution
- Communicate goals based on organizational objectives; assist staff in setting goals and performance measures
- Continuously acquire and enhance knowledge of one self’s business/product knowledge, competitive practices, and market insights
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