Manager, Change Management Resume Sample
Christ Medhurst
208 Luigi Valley,
Detroit,
MI
+1 (555) 453 4438
Work Experience
Senior Manager, Change Management
10/2017
-
PRESENT
New York, NY
- Increase effectiveness across the company
- Enhance experiences our customers and clients have with us every day
- Identify new, profitable growth opportunities
- Takes a leadership role in the design, approval and implementation of a structured change management approach and methodology for the people side of change
- CPDG: The Corporate Portfolio Delivery Group provides PMO services including Project Management and Portfolio Management to specific segments leveraging EPMO capabilities
- Being the extremely sought after strategic business partner
- Assignment to diverse and increasingly complex strategic initiatives, from Merger and Acquisitions to new product launches and companywide transformation programs
Manager, Change Management
06/2014
-
08/2017
New York, NY
- Putting your stamp on the organization through setting new benchmarks/standards for how excellent business results are achieved and sustained
- Leaving a positive and long-lasting impression on the leadership and project teams through engaging and pragmatic coaching and influence
- Catalyzing culture change through evolution of the first companywide Change Management Community of Practice (CoP)
- Constant benchmarking of change best practices and continuous improvement of the change methodology/toolkit
- Being the extremely sought after strategic business partner to lead change and drive business outcomes
- Contribute to building out our Change Management center of excellence within Edwards
- Conduct organizational assessments and implement designs/solutions that improve organizational alignment at all levels within the company
Manager Change Management
08/2007
-
01/2014
Boston, MA
- Apply change management process and tools to create a strategy to support adoption of the changes required by change projects or initiatives
- Provide transformation advice and consultancy support to the organization
- Lead the Change Management team on the Center of Excellence (COE) core values and Hub Groups guiding principles, to include knowledge transfer, managing performance through feedback and coaching, issuing correction actions as needed, and managing day to day operations
- Work with the COE teams to influence the program delivery schedule to ensure optimal change adoption and time to realize new ways of working
- Consulting experience required
- Applying the company’s change management approach and methodology for both the process and people side of change related to HR business process, technology, culture and PMO efforts
- Executing project-based change deliverables for key initiatives including stakeholder engagement, change risk and readiness assessment, project team communications, organizational impact analysis, alignment and transition, and sustainability
- Articulating the change, identifying stakeholders, assessing the impact, and leading the partnership with Corporate Communications on the communication to the organization
Education
American InterContinental University - LA Campus
2001 - 2006
Bachelor's Degree in Business
Professional Skills
- Strong communication skills, both written and verbal; high EQ and excellent active listening skills
- Extensive program / project management skills required; strong verbal and written communication skills are essential
- Excellent written and oral communication skills, follow-up, and negotiation skills
- Excellent program/project management and time management skills required to manage multiple priorities and competing timelines
- Excellent all round team building and communication skills influencing and negotiating
- Collaborative decision-making skills and the ability to work effectively with a variety of stakeholders
- Strong presentation skills, including clean, professional slide design and actual delivery of the message
How to write Manager, Change Management Resume
Manager, Change Management role is responsible for facilitation, leadership, presentation, negotiation, travel, relationship, negotiating, strategy, training, reporting.
To write great resume for manager, change management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Change Management Resume
The section contact information is important in your manager, change management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Change Management Resume
The section work experience is an essential part of your manager, change management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, change management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, change management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Change Management resume experience can include:
- Experience, preferably working for global players in sporting goods industry, facilities management or project management
- A proven track record delivering projects using a matured discipline as well as a strong aptitude for governance and communication structure
- Demonstrated good judgment in dealing with sensitive situations and providing counsel to executives and management
- Build upon and effectively deliver the existing change management process and coach a network of project change resources in their programs
- Solid knowledge of departmental systems and applicationsSolid understanding of internal business partner’s business, services and organization
- Demonstrated experience successfully leading in a 24/7/365 environment
Education on a Manager, Change Management Resume
Make sure to make education a priority on your manager, change management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, change management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Change Management Resume
When listing skills on your manager, change management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, change management skills:
- Aligning change management’s priorities and initiatives to the Bank’s strategic priorities to effectively identify challenges and opportunities
- Excellent English writing and verbal communication skills, with strong accuracy and attention to detail. Spanish is an asset
- Conceptualization, presentation and communication skills to effectively execute change to enterprise stakeholders
- Strong meeting facilitation and presentation skills required
- Business acumen: proven project management experience, experienced both in strategic as well as design or creative thinking
- Influence others and strong relationship management skills
List of Typical Experience For a Manager, Change Management Resume
1
Experience For Senior Manager, Change Management Resume
- Effectively manage and prioritise multiple projects and tasks simultaneously with a focus on timelines and quality
- Exceptional two-way communication skills (active listener and strong written/verbal)
- Superior negotiating and conflict resolution skills
- Experience managing complex organizations with multiple stakeholders, as well as approaches to demonstrate ROI and value propositions
- Create strategies and functional implementation plans that effectively accomplish business objectives
- Proven ability to demonstrate confidence and competency to instill peace of mind for business stakeholders
- Five years experience in roles with proven human change management and/or organizational behavior success
- Coordinating efforts with other specialists, including HR Business Partners, Communications, Customer Experience and Training teams
2
Experience For Senior Manager Change Management Resume
- Creating tools for managers and employees for implementing sustainable change to ensure effective delivery of change management strategy programs
- Two to four years’ experience and understanding of manufacturing/testing environments in the pharmaceutical Biotech Industry
- Three years experience in developing and maintaining business relationships at various levels of an organization to achieve mutual success
- Strong business acumen required – understanding of the business as the foundation for driving productivity through people
- Experience and/or training/certification in Coaching methodologies
3
Experience For Manager Change Management Resume
- Experience leading and developing a large team
- Business acumen as well as strong analytical and conceptual thinking
- Experience in handling sensitive situations and change in a manner consistent with Pearson’s principles and culture
- Experience in enterprise change driven roles working with executive and front line staff and contractors
- Consulting experience required
- Experience driving solutions with Sr. IT Leadership is required
- A solid understanding of the psychology of the change process and how people go through change; change management certification or designation desired
- Experience in roles requiring implementation of projects and processes
4
Experience For Manager Change Management & Internal Enablement Resume
- Experience with roles leading change management for diverse stakeholders
- Experience in large scale organizational change efforts including large scale systems implementation
- Previous experience of managing business change in both a project and operational environment
- Ensure business data owners implement key controls within its domain to ensure validity, completeness and accuracy of data sent to Risk Capital
- Consult to the organization at the company, functional, and team level to identify and manage team alignment and effectiveness projects
- Support PM in project team effectiveness activities
- Strong knowledge of change management methodology and best practices
5
Experience For Senior Manager Change Management x Resume
- Experience and knowledge of change management principles and methodologies
- Change Management methodology and execution experience
- Five years change management, project management or related experience
- Min. 4 years experience in related position
- Demonstrated ability to complete work to deadlines
6
Experience For Senior Manager, Change Management Lead Resume
- Demonstrated ability to understand and meet the needs of the business
- Process improvement methodology experience
- Effective collaboration and partnership capabilities, with the ability to clearly articulate messages to a variety of audiences
- Build and develop teams of multi-skilled professionals
- Proven ability to engage and influence at all levels of an organization
- Supporting training efforts, providing input, documenting requirements and supporting the design and delivery of training programs as required
- Identifying, managing, and resolving resistance and performance gaps; developing and implementing corrective actions
- Assessing the change impact by conducting impact analyses, assessing change readiness and identifying key stakeholders as required
7
Experience For Manager, Change Management, OCM Resume
- Working with the Project Management Office in establishing an overall planning process; integrating change management activities into project plans
- Executing an organizational alignment plan for sponsor and stakeholder management which includes communication, coaching, education and resistance management
- Engaging regularly with HR Senior Leadership to influence change management
- Managing measurement systems to track adoption, utilization, and proficiency of individual changes
- Working with project teams to integrate change management activities into the overall project plan
- Piloting, implementing, marketing and launching the training program
- Acting as the key point of contact for Internal Control’s stakeholders in relation to all change management requirements and plans
8
Experience For Manager Change Management Expert Resume
- Providing post-implementation status updates and support to stakeholders to ensure ongoing project success
- Monitoring, overseeing and reporting on the portfolio of change projects within ORM
- Leading change and cultural transformation programs including education, training and communication needs that support the operational risk management vision
- Consulting and entrepreneurial mindset
- Proactively identifying potential people risks and anticipating resistance; developing specific plans to mitigate or address concerns
- Sell the change to leaders and employees by articulating and demonstrating a compelling vision for the future outcomes of the project
- Have political awareness in identifying potential coalitions, and in balancing conflicting goals and perceptions
9
Experience For Senior Manager Change Management Lead Resume
- Aid in the development of a change management strategy based on understanding the details of the organization and the groups (stakeholders) being impacted
- Assists Change Leader in developing and rolling-out communications
- Provides input into the department’s Strategy, Planning and KPI reporting
- Stakeholder impact analysis, planning and ongoing engagement
- Negotiate with key stakeholders for appropriate changes in the ways of working and resolving conflicts
- Adept at managing multiple and diverse stakeholders with varying needs
- Advance Scotiabank’s data awareness and spur conversations and engagement around our Data Office branding
- Facilitate change management meetings, CAB’s, ECAB’s, etc. Act as change approver for those changes discussed and approved in the technology CAB meetings
- Collaborate within GRM and cross-functional/business partners in defining change and capabilities needed to meet future state, i.e. regulatory compliance while optimizing RWA and Leverage Ratio capabilities
10
Experience For Manager, Change Management Resume
- Lead the timely implementation of Risk Capital enhancements with a strong focus on regulatory tight deadlines, management of cross-functional dependencies, and communication of RWA impact and methodology change(s) to respective stakeholders
- Ensure adherence to change management governance and prioritization process for all incoming initiatives affecting Risk Capital systems
- Experience in leading strategic change projects and initiatives in large organizations
- Understanding the various change management needs from a repository, tactical and advisory perspective
- Team lead in handling periodic auditors’ requests to meet SOX and PCI requirements
- Manages the ongoing assessment and support of strategic change management initiatives by
- Creative thinking and a willingness to challenge status quo
- Demonstration of continued education/learning/growth
List of Typical Skills For a Manager, Change Management Resume
1
Skills For Senior Manager, Change Management Resume
- Strong presentation and facilitation skills and strong interpersonal and peer leadership skills to facilitate working with L9-SVP levels
- Expert presentation and facilitation skills with strong interpersonal and leadership skills to facilitate and work with all levels
- Good analytical skills – ability to design and analyze statistically valid surveys and meaningful focus groups
- Solid foundation of technical skills, analytical abilities, and knowledge of CM industry disciplines and best practices
- Engaging all levels of the organization effectively
- Improve existing change management processes, tools and skillsets, ensuring the maximum usage of existing capabilities and development of new tactics as needed
- Have the demonstrated ability to lead, to take difficult stands under pressure, and to facilitate effective decision making in difficult situations
2
Skills For Senior Manager Change Management Resume
- Native level proficiency of communication skills in English, both written and verbal; other European languages are an advantage
- Leadership experience in change management with increasing responsibility, including experience managing and leading the work of others
- 8 – 10+ Years CM Experience…and/or commiserate roles (in Org Effectiveness) and/or certification
- CM Experience and/or commiserate roles (in Organizational Effectiveness) and/or certification
- Prior experience
- Adoption, Change Management experience within a highly dynamic company with a strong channel sales organization
- Ensuring a comprehensive transition to the transformed process/experience owners that leads to a steady state post-implementation
3
Skills For Manager Change Management Resume
- Understanding of organization development and organization effectiveness concepts and their applicability to organizational learning
- Designing of the training program including the overall scope of content, how it relates to existing training and the most effective method of delivery
- Experience developing and executing communications strategies across a diverse stakeholder base including executing on engagement programs
- Effective in learning new technologies, collaboration, thinking logically and understanding business requirements
- Experience applying "design thinking" and human-centric design principles
- Strong leadership and multi-tasking abilities, as well as a knack for scheduling and follow up
- Strong understanding of how to support culture shifts, and modify behavior in a professional setting
- Previous experience building and nurturing geographically dispersed teams
- Organizational change management related experience, working in large development to production transformational programs
4
Skills For Manager Change Management & Internal Enablement Resume
- Related experience in technology delivery teams – development, testing and infrastructure support/release management
- Strong working knowledge of Agile, DevOps, Cloud and Test Automation strategies
- Strengthen the customer experience by removing friction,
- Enhance the colleague experience, by removing low value and repetitive work,
- Experience in facilitating large-scale organizational initiatives and ERP / CRM implementations
- Change Management methodology and execution experience
- Or more experience in project coordination/management
- Skill in using software tools, data analysis methods and reporting techniques
- Organized with significant project management and planning experience
5
Skills For Senior Manager Change Management x Resume
- Excellent knowledge of best practice Change Management theory, practices, and processes
- Demonstrated business acumen in the healthcare or insurance industry
- Manages a portfolio of CM work for high priority programs
- Have experience with large-scale organizational change efforts
- Preference is for experience in large global organizations, on broad significant scale initiatives
- Support a portfolio of CM work for high priority programs
- Including 5+ years of management experience
- Deep understanding on continuous integration concepts and experience with supporting build automation/deployment tools
- Management consulting or internal experience with large-scale organizational change initiatives
6
Skills For Senior Manager, Change Management Lead Resume
- Hands-on experience with software CM tools (e.g. Git, Subversion, Jenkins, QuickBuild or equivalent tools)
- Hands-on experience with Build Tools / Systems e.g. Visual Studio, Maven, NPM
- Drive sustainable business outcomes through effective change management and communication efforts
- Help implement new processes that achieve greater operational effectiveness and organizational synergies
- Understanding of Commercial Banking or a sales culture
- Understanding of how people go through change
- Working knowledge of the organizational structure and capabilities of a global enterprise software company
7
Skills For Manager, Change Management, OCM Resume
- Working knowledge of current Microsoft software applications (Office365, Word, Access, Excel, and PowerPoint); a willingness to learn ERP and CRM technologies
- Understanding of Human Resource and Organization Development principles
- Bringing in outside ideas and thinking to continuously improve change management offerings and insights
- Maintaining and managing communication plans with inputs from key stakeholders and project managers–
- Building required training materials across various platforms (video/PowerPoint) to aid rollout of changes
8
Skills For Manager Change Management Expert Resume
- Designing and implementing a framework to enable successful management of future changes
- Working directly with Sprint executives to outline key stakeholders, perform assessments and create behavioral change plans
- Drive decision making, and issue resolution related to our change program, sharing and escalating status, decisions, and issues to the leadership team
- Successfully drive the process of developing and implementing program solutions to address business goals for new and existing projects
- Partner with other parts of the organization instrumental in delivering the transformation such as Corporate Communication and Learning
- Has accountability for managing key segment change relationships and coordinating efforts with other Delivery Transformation product areas
- Anticipates emerging risks and opportunities to exceed the planned benefits of the DevOps/Testing transformation strategy
- Basic understanding of a how technology integrates with business processes
- Follow us on Twitter: @HIT_Consulting
9
Skills For Senior Manager Change Management Lead Resume
- Follow us on Twitter: @HIT_Consulting and @HCC_Campus
- Direct Reports - Process Leads (3) – Communications and Training
- Exceptional problem solving capabilities and an ability to collect and analyze data and provide insights
- Enable robust change planning
- Work with the program management teams to influence the program delivery schedule to ensure optimal change adoption and time to realize new ways of working
10
Skills For Manager, Change Management Resume
- Drive user adoption and ensure the realization of new ways of working
- Manage change specialists supporting the capability areas
- Contribute to strategic direction of the DevOps/Testing transformation, provides advice to Delivery Transformation and Segment Executives
- Continuously assess impacts (people, process, and technology) and tailor delivery approach to specific operating models and team dynamics
- Negotiates and influences the opinions and decision making of senior leaders or major stakeholders on matters of significance to the project
- Lead change in support of a high performance culture by successfully embedding process improvement into initiatives, change and project management frameworks
- Analyze and evaluate all initiatives, working with stakeholders to understand requirements from a solution and a change perspective
List of Typical Responsibilities For a Manager, Change Management Resume
1
Responsibilities For Senior Manager, Change Management Resume
- Demonstrate the ability to effectively communicate the most critical items at an executive level
- Develop strong relationships with executives and management from project-impacting functional areas
- Supports the development of change management strategies and strategic priorities by
- Be recognized as a strategic partner by proactively identifying issues and proposing change management activities for solution
- Knowledge of state-of-the-art training and learning principles, methodologies, and tools
2
Responsibilities For Senior Manager Change Management Resume
- Fair balance of strategic thinking and hands-on implementation when providing solutions
- Develops a change management strategy based on understanding the details of the organization, and the groups (stakeholders) being impacted
- Completion of impact assessments and training needs analysis to identify stakeholder needs
- Work under pressure while ensuring high-quality work in the field of change management
- Develop, create, and maintain training documents
3
Responsibilities For Manager Change Management Resume
- Knowledge of the SaaS value proposition, GTM strategy, and operating model
- Successful record of delivering on multi phase global transformation projects
- Promote the IT Risk Management culture and goals through change management plans including related communication and programs
- Manage and deliver results for a diverse portfolio of new and ongoing programs and projects through leadership of Change Management team
- Responsible for reporting on compliance to Program and Project Standards to Executive Management and I.T. Risk Committee
- Ensure risks and issues are resolved/mitigated and/or escalated to the appropriate channel
- Define roles and responsibilities of project team members and ensure the right resources are engaged in a timely manner to support key activities
- Ensure BMO’s Organizational Change Methodology is consistently applied to all projects in the portfolio
4
Responsibilities For Manager Change Management & Internal Enablement Resume
- Actively engage in the development and evolution of People & Change’s methodologies and intellectual capital including contributing to articles, whitepapers, and firm/industry training efforts
- Thought leader for key change initiative - Works with other functions and stakeholders to identify & document complete list of change impacts and action plan
- Identifies cultural and organizational alignment risk points; recommends and implements strategies to ensure stronger strategic alignment and change sustainability. Identifies resistance and performance gaps, and creates/ manages measurement systems to track adoption, utilization, and proficiency of individual changes
- Assists change leader with the development of the change network
- Addresses the questions and concerns from staff, seeks out additional information to share
- Understand stakeholders, communication and change management needs to shape the business
- Clear concise change management strategy to lead to successful adoption of transition
5
Responsibilities For Senior Manager Change Management x Resume
- Collaboration amongst SME, GPO, BPO, stakeholders to increase participation in the communication of the change story
- Milestones delivered on time with adoption to new change process or program
- Team management, recruitment and evaluation of talent, as well as the ability to grow and develop the team
- Partnering with Corporate communications to build a strong communication plan; creating compelling content for all employees, along with presentations and videos to assist others in spreading the message
- Employee recognition and celebration of success stories
- Provides assistance in risk and issue escalation when stakeholder resistance or other factors put program adoption at risk
6
Responsibilities For Senior Manager, Change Management Lead Resume
- Develop business readiness and transition plans to ensure smooth implementation and acceptance of change
- Develop and execute appropriate adoption activities to maximise adoption after go-live
- Planning of key milestones and ongoing tracking against these milestones to reflect the needs of a wider program of work, aligning to the established change management plan
- Collaborating with Credit subject matter experts to determine and transpose content into interesting, practical and effective training materials for all Credit staff (200 individuals in 7 global offices)
- Excellent communication skills with the ability to lead conversations and create stakeholder engagement with clients and colleagues across an organizational hierarchy as well as a willingness to travel eighty to one hundred percent of the time
- Identify talent implications of strategic or tactical decisions and provide consult to Sr. Leadership
- Assess and deliver strategic workforce plans to business units, functions and regions
7
Responsibilities For Manager, Change Management, OCM Resume
- Partner within HR to deliver on project milestones
- Perform and facilitate business process analysis and improvement activities
- Drive Organizational Change Management knowledge and capabilities into the organization
- Conduct organizational assessments and needs assessments, develop recommendations, and implement solutions that drive improved employee productivity
- Lead organizational design efforts at the Business Unit, Region, site and function levels
- Lead talent-related side of acquisition integrations
- Utilize change management best practices and tools to develop a strategy and tactical plans to support adoption of the Business Transformation change program, and other business/functional changes as needed
8
Responsibilities For Manager Change Management Expert Resume
- Act as a coach and consultant for senior leaders in helping them fulfill the role of change sponsor; provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transition
- Support the Business Transformation Work Stream leaders in integrating change management activities into their project plans
- Conduct impact analyses, assess change readiness and identify key stakeholders and consult with people leaders to identify, analyze and propose risk mitigation tactics
- Support the design, development, delivery and management of communications, in partnership with an Internal Communications Manager and other company stakeholders
- Provide input, document requirements and support the design and delivery of training programs, in partnership with other stakeholders
- Define and measure success metrics, and monitor and report on change progress
- Integration Methodology, Tools, and Deployment
9
Responsibilities For Senior Manager Change Management Lead Resume
- Develop methods and tools to support an integrated communications plan & activities
- Create functional milestones, interdependencies, and communication plans
- Create change management plans that enable quick adoption
- Protect the newly acquired organizations; serve as a liaison
- Proactively prepare your assigned divisions for transition events
- Coordinate efforts of internal process owners and subject matter experts to extrapolate impacts and needs
- Anticipate and evaluate risks; develop and deliver solutions to address
- Create a project plan or timeline in MS PowerPoint or MS Project quickly
10
Responsibilities For Manager, Change Management Resume
- Become system and process expert in all aspects of the assigned portfolio and expand that knowledge as a thought leader
- Coordinates daily IIT Change Management activities across the IT organization
- Develop change management plans based on the AbbVie Change Management and the Ways We Work approach
- Provide strategic direction and methodology for the Change Management approach for IT Risk Management
- Own and deliver against a comprehensive communication plan for internal communications related to the change management strategy/plan; ensure messages are being delivered to the right audience at the right time, in a consistent and engaging format
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