Manager, Client Services Resume Sample
Greg Durgan
58227 Reichert Fords,
Los Angeles,
CA
+1 (555) 825 3289
Work Experience
Manager, Client Services
04/2017
-
PRESENT
Philadelphia, PA
- Manage overall health of the queue; Re-shuffle resources where/when needed and intervene/reassign tickets missing SLA’s to tech leader. To ensure tickets are being handled in a timely fashion. Reference backlog metrics
- Provide workplace tool recommendations where standard workplace offerings don’t meet business needs (engage Business Engagement IT Teams & Workplace Technology for brainstorming where needed)
- Manages GFS Client
- Communicate client events in a timely manner
- Work with CSDMs to ensure that a robust
- Actively support the Bank’s participation in Automotive Captive Finance Programs to capitalize on relationship building and improving the service offering
- Consistently promotes and encourages employees to uncover innovative ideas to continually improve process/fulfillment efficiency and effectiveness
Senior.manager, Client Services
03/2014
-
01/2017
Phoenix, AZ
- Coach team to take and sustain appropriate action to close gaps identified through operational, credit effectiveness, and compliance reviews and/ or reporting
- Partner with National Office (e.g. Sales, Technology & Operations, Product, Risk, etc.) to ensure Department is managed to optimal efficiency and capacity
- Meets assigned business plan/budget commitments (e.g. NIE/FTE/Sundry Losses)
- Ensures all Department employees adhere to Global Information Risk Management framework and Global Compliance mandated policies and procedures
- Takes full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk
- Expert knowledge of the Bank’s operating, sales, and product documentation
- Thorough knowledge of the Bank’s operations and human resource policies and procedures
- ICB or other recognized designation
- Brokerage/financial industry, and or call centre experience
Senior Manager, Client Services
04/2010
-
01/2014
New York, NY
- Collaborate with and edit input from a multi-departmental (Engineering, Financial, Strike Coordinator) response team to develop effective written responses where Services are requested
- Respond to non-standard correspondence, compile confidential information and create regular status reports for Senior Management
- Develop and maintain reusable boilerplate library
- Translate technical information into easily read documentation for all aspects of a customer organization, e.g. Finance, Executive Management, Procurement, etc
- Provide accurate cost estimates for project resources based on durations and skill levels required
- Review statements of work for accurate pricing methodology
- Identify and implement improvements to the proposal development process
Education
Oklahoma State University - Tulsa
2006 - 2010
Bachelor's Degree in Computer Science
Professional Skills
- Superior verbal and written communication skills , coupled with strong active listening skills
- Good organisational skills, and strong people management skills
- Strong relationship building and excellent communication and presentation skills
- Demonstrated strong leadership / management skills
- Strong personal computer skills including word processing, database management, and spreadsheet applications
- Excellent Customer service skills, including ability to deal professionally with branch issues, problems and questions
- Strong PC skills including a high proficiency in Microsoft Excel
How to write Manager, Client Services Resume
Manager, Client Services role is responsible for presentation, interpersonal, leadership, customer, organizational, organization, analytical, business, microsoft, positive.
To write great resume for manager, client services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Client Services Resume
The section contact information is important in your manager, client services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Client Services Resume
The section work experience is an essential part of your manager, client services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, client services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, client services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Client Services resume experience can include:
- Strong analytical skills and knowledge of associated PC tools, especially in Microsoft Office products
- Strong communications (oral and written), interpersonal and organizational skills
- Demonstrate organizational, planning, and execution skills. Follows established processes and understands the importance of them
- Root cause problem solving skills while developing solutions utilizing cross functional teams
- Stays current with NWP’s innovative products and service offerings, being able to effectively articulate the value proposition of each product line
- Stays current with our product and service offerings, being able to effectively articulate the value proposition of each product line
Education on a Manager, Client Services Resume
Make sure to make education a priority on your manager, client services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, client services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Client Services Resume
When listing skills on your manager, client services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, client services skills:
- Strong interpersonal skills and excellent customer service skills
- Exceptional interpersonal skills with the ability to communicate effectively with clients and internal teams; ability to be personable yet persistent
- Strong time management and project management skills with the ability to multi-task and prioritize
- Effective communication and strong presentation skills related to account reviews and/or other high level business strategies to senior and executive teams
- Strong problem solving, analytical and decision making skills including the ability to build consensus
- Proven leadership skills in building and managing a team of dedicated service professionals
List of Typical Experience For a Manager, Client Services Resume
1
Experience For Senior Manager, Client Services Resume
- Time management, strong interpersonal and organization skills
- Strong communication (oral and written), interpersonal and organizational skills
- Excellent communication skills in dealing with clients, sales support, managers, and internal and external partners
- Strong interpersonal skills and a “can do” attitude that contributes to a great team spirit
- Strong analytical, client engagement and management skills
- Strong negotiation skills with individuals and groups
- Strong computer skills - Excel, Word, PowerPoint, Outlook
- Strong coaching, and performance management skills
2
Experience For Project Manager, Client Services Resume
- Effective organization, time-management, and multi-tasking skills; empathic to other employees
- Excellent written and verbal communication skills, attention to detail and ability to take feedback
- Excellent communication skills (listening, understanding, responding, written and verbal)
- Effectively discuss company-offered products and services, including technical solutions to existing client base
- Demonstrated leadership and management competencies; team building, development, effective coaching, change management, organizational development
3
Experience For Manager Client Services Resume
- Strong passion for improving students’ learning experiences
- Strong problem solving, data analysis, and proven intellectual curiosity
- Coach and train client services representatives in account planning, account management and presentation skills
- Demonstrated passion for improving the customer’s experience
- Continued advancement in technical knowledge and skills to remain viable in the Professional Services business segment
- Communicate effectively and patiently with a wide range of personalities and abilities
- Problem solving capabilities and follow through skills
4
Experience For Account Manager Client Services Resume
- Negotiations, leadership, and presentation skills
- Analytical and data presentation skills
- Collaborate effectively with leaders and business functions across the organization
- Experience working within a local media organization (sales or newsroom), preferably with digital media experience
- Sound coaching, leading and performance management skills
- Your superb communication skills translate into positive relationships with your direct reports, colleagues, customers and partners across the organization
- Able to collaborate effectively to deliver on mutual client and customer objectives
- Managing delivery of assets to Turner VIP app, working with Sales and other operational teams to provide the best experience for clients
- Ensures effective staffing and business continuity within Proposals (i.e. problem-solving against market concerns, resourcing issues, etc.)
5
Experience For Senior Manager Client Services Resume
- Experience leading, developing and coaching others
- Experience creating and reporting on team KPIs, CSAT and benchmarking performance
- Monitors team capacity and assist in priority setting while maintaining performance standards
- Ensure focus is given to quality in all interactions with the client by proper communication, effective coaching and training of client support team
- Experience creating and delivering presentations to multiple levels of decision makers
- Previous experience providing strategic advisory/consulting and/or account management services
- Working experience in digital advertising
6
Experience For Program Manager, Client Services Resume
- Well organized with proven success in managing employees, assignments and supporting end users
- Provides training and guidance to Client Service staff (on process, effective communication, etc.)
- Develop strong understanding of BuzzFeed products
- Client facing with solid internal relationships
- Experience managing people
- Develop and build strong productive working relationships with clients and internal stakeholders
- Experience in a client-facing role at an online media company or digital agency
7
Experience For IT Manager, Client Services Resume
- Experience in coaching for success
- Strong interest for personal development and learning
- Project management – strong multi-tasking, analytical and process-oriented capabilities
- Attract, develop and retain talent in order to build a highly effective team that provides value to our clients and organization
- Experience architecting, implementing, and supporting enterprise solutions and platforms
- History of collecting and utilizing data and KPI’s in reporting to gauge service health and operational efficiency and effectiveness
- Demonstrated expertise developing detailed project plans to manage and communicate timescales and the resources needed
8
Experience For Senior Project Manager Client Services Resume
- Five to seven (5 to 7) years of relevant project management experience
- Establish department policies and procedures to ensure efficient and effective ongoing client services operations and support
- Strong working knowledge of customer service practices and healthcare collections
- Drives quality consistency and productivity of team to ensure consistent employee experience
- Plans and prioritizes work to meet department commitments aligned with company goals and financial responsibilities
- Adapts plans and priorities as business needs or client needs evolve
- Experience in Client Services and/or Project Management
- Support a team of 10 - 12 CSRs to deliver the "effortless client experience"
- Ensuring that every customer experience is consistent with the CEM service standards and providing value-add customer service through leading by example
9
Experience For Team Manager, Client Services Resume
- Knowledge about the retail environment such as traditional trade, retailers, wholesalers, and ideally some experience working with retailers
- Experience managing a professional staff in a financial services environment is desired but not required
- Experience managing multi-million dollar IT budgets
- Previous experience in people management is required
- Knowledge or experience in a call centre Business Markets environment
10
Experience For Accounting & Tax Manager, Client Services Resume
- Experience in Management / Leadership
- Experience and success in team member development and retention
- Supervisory or management experience in an office environment
- Experience in process design of industrial water or wastewater systems
- Resolve any campaign issues in a timely and effective manner
- Support strategic projects aligned with Group Insurance priorities
List of Typical Skills For a Manager, Client Services Resume
1
Skills For Senior Manager, Client Services Resume
- Demonstrated experience effectively communicating complex regulatory changes
- Excellent interpersonal skills and good ability to listen, understand and respond
- Demonstrated ability to effectively manage complexity and evolving business needs
- An individual who is self-confident, competent, and independent with strong problem-solving skills
- Strong analytical, troubleshooting, customer service and communication skills
2
Skills For Project Manager, Client Services Resume
- Excellent Project Management skills and ability to use appropriate project planning tools
- Project management skills and effective time management
- Attention to detail, accuracy and good organizational skills
- Excellent leadership, motivation and communication skills required
- Native Japanese and Business English with excellent oral and written communication skills
- Demonstrated experience in effective relationship management with individuals of various backgrounds and organizational levels
- Organize/prioritize work, manage multiple tasks and projects and work effectively
3
Skills For Manager Client Services Resume
- Excellent communication, presentation, negotiation and organizational skills
- Consolidating inputs, loading finance systems, and validating accuracy
- Solid direct marketing experience with an integrated marketing perspective
- Interpersonal Skills Surrounding Client Interactions & negotiation for repeat business
- Monitor and validate overall organizational performance and demonstrate a results-driven approach in leading contact center manager communications
- Leverage coaching techniques and utilizing technologies to regularly and effectively engage team members based in a remote location (as required)
- Utilizes delegation and negotiation skills regarding project tasks, to obtain maximum productivity and team involvement
- Effectively managing and developing teams
4
Skills For Account Manager Client Services Resume
- Experience: Four to six years related experience
- Other: Exceptional presentation skills
- Language skills: Fluent English is required and additional language such as Mandarin and Cantonese asset
- Demonstrated strong customer and broker engagement
- Knowledge of ADP work flow, prior automated payroll experience and a thorough understanding of ADP would be an asset
- Prior experience in Valuations with working knowledge of standard appraisal practices and procedures including USPAP
- Multi-disciplinary leadership and management skills
- Effectively build and manage a client services team focused on named account list of large business clients
- Strong technical understanding and/or experience with eDiscovery lifecycle is required
5
Skills For Senior Manager Client Services Resume
- Demonstrated consultative selling and extensive experience working with external customers
- Relevant experience in a Client Services, Support or related function and at least 5 years' experience in a leadership role
- Effectively communicate BuzzFeed products and offerings as they relate to client goals
- Understands and effectively utilizes resources provided by internal systems, departments, policies, and procedures
- Tracking and reporting on priorities and ongoing activities both internally and externally
- Building and maintaining a strong network of contacts
- Strong understanding of client location coding parameters, banking methodology, and claims operating systems
- Demonstrable experience building and leading teams, maturing processes, implementing platforms
6
Skills For Program Manager, Client Services Resume
- In depth experience working at a media agency or publisher managing a brand’s digital advertising strategy and buying activities
- Consultative and/or solution sales experience. Troubleshooting and resolving complex customer issues. Listening and influencing business decisions
- Experience leading and developing a team to high performance, including the ability to manage a virtual team
- Experience leading and collaborating on client projects in a technical and/or marketing environment
- Direct experience in brand management, client service, media or entertainment, and/or marketing consulting, advertising or activation agencies
- Build relationships with key affiliates, ensuring good communication between parties, gaining insight into upcoming changes so Turner can plan in advance
- Strong knowledge of Hardware solutions, Virtual computing environments and Networking solutions
7
Skills For IT Manager, Client Services Resume
- Able to operate within an evolving environment, and help employees make meaning of change and embrace new tactics and opportunities
- Experience of reviewing financials (including balance sheet, reconciliations, financial reports)
- Strong understanding and ability to tell the story using data, research and insights
- Offer our clients and our sales teams first class experience as they adopt our industry leading audience drive digital ad targeting solutions
- Clear understanding of priorities and the importance of multitasking
- OR 4 years’ equivalent experience working in the Financial Services Industry (e.g., Banking, Credit Union, and Mortgage)
- Experience leading people and performance results
8
Skills For Senior Project Manager Client Services Resume
- Client facing experience on CRM, MDM or SaaS solutions
- Mimimun 3 years management experience in leading a tem of client service representatives
- Experience working with studios, vendor management
- Experience of delivering to syndication/international SVOD platforms, project management as an operational lead
- Highly organised, proactive with effective decision-making
- Previous automotive industry and/or marketing experience highly desired
- Good understanding of HTML, CSS and XML
- Sales management, media management and marketing experience
- Experience of closing the books
9
Skills For Team Manager, Client Services Resume
- Experience of reconciling balance sheet accounts
- Experience within a client service setting within financial services
- Finance industry experience (industry included work in accounting, finance, general ledger or finance specific department)
- Manage one’s time and prioritize activities independently
- Provide training for clients in the effective use of solutions including custom analytics applications
- Make a difference by encouraging and channeling the contributions of others through excellent leadership
10
Skills For Accounting & Tax Manager, Client Services Resume
- Strong multi-tasker, deadline oriented
- Achieve operational key performance indicators (KPI) for customer service/experience, quality and productivity
- Relevant professional experience in Global IT Service Management
- The ability to foster strong relationships with Clients and internal WageWorks’ departments is required
- Experience in customer service function from the insurance industry
- Demonstrated ability to multitask, probe, analyze and problem-solve complex issues
- Experience leading and coordinating multi-disciplinary design teams
- Experience, including: Extensive industry and product knowledge – Mortgage, Financial and Loan Servicing, or related industries
- Knowledge of office processes, procedures, and technology. Experience in directing project and team activities
List of Typical Responsibilities For a Manager, Client Services Resume
1
Responsibilities For Senior Manager, Client Services Resume
- For assigned program(s), work closely with all show personnel in planning desktop support for all News and Broadcast resources including, edit rooms, control rooms and production studios
- Communicate clearly and effectively in both written and verbal formats, and experience presenting to small and large groups
- Strong people skills, particularly working with difficult clients
- Knowledge of Microsoft Word, Excel, and PowerPoint.Demonstrated leadership skills
- Exhibit strong leadership skills to drive change among team members across the business
2
Responsibilities For Project Manager, Client Services Resume
- Coach and train Client Services Managers in account planning, account management, and presentation skills
- Previous supervisory experience preferable in a related industry 8-10 years financial services experience
- Establish and maintain excellent working relationships with peers throughout the organization to enhance the client's experience
- Working with the sales team to demonstrate the capabilities of our product and services to prospective clients
- Experience setting objectives, recruiting, selecting, training, coaching, and counseling employees
- Relevant experience gained from a similar working environment, ideally from a commercial setting
- Support Manager/Director in owning and developing strong relationships with the client and key stakeholders at all levels
- Experience with managing a heterogeneous environment of client OS from Windows 10 to Mac OSX
- Experience managing managers
3
Responsibilities For Manager Client Services Resume
- Demonstrate understanding of key business drivers
- Biotechnology product development, technology transfer and manufacturing experience
- Proven ability in client relationship building and customer lifecycle management
- Build and manage a strong sales culture and high performing team focus on named account list of large business customers
- Defines and establishes goals and priorities for providing Service Desk support that meets the University’s current and future client technology needs
- Excellent organizational, project and strategic planning abilities
- Demonstrated ability to analyze and solve client issues, needs and demands with success at identifying up-sell opportunities
- Related experience in client services, account management, interactive or cross-channel marketing
- Hands on management experience supervising a team of up to 20 members
4
Responsibilities For Account Manager Client Services Resume
- Use good judgment to escalate issues that impact the customer’s success
- Previous experience presenting to large groups and/or individuals
- Balance and prioritize responsibilities in accordance with business and customer needs
- Working knowledge of IT security best practices for the client computing environment
- Creating and reporting against technology SLA’s, and with country SLA’s
- Fielding inquiries relating to software usage, margin, risk, product offerings, commissions & fees
- Assessing client's needs and determining Cheetah Digital ’s appropriate level of account management support
- Driving solutions by engaging multiple organizational areas
- Identifying CLECS/ILECS and maintaining points of contacts and procedures
5
Responsibilities For Senior Manager Client Services Resume
- Educating the client on UHC standards and CMS regulations applying to the benefits in question
- Documenting and maintaining the client’s benefit intent acknowledgement
- Managing relationships with vendors’ and their support teams
- Working knowledge of MS Active Directory, MS Exchange, Office365, and Azure AD
- Unwavering desire to provide the best customer service to Blizzard users
6
Responsibilities For Program Manager, Client Services Resume
- Partnering with internal and external business partners to ensure health plan benefits are set up accurately and expeditiously
- Participation in digital sales’ rate discount review and pricing approval process, working with Pricing and Planning team
- History of managing, coaching, and mentoring IT personnel of all levels
- Responsible for achievement of weekly and monthly department KPI’s and publishing supporting reporting to business leadership team
- Guide design, development, testing and implementation of deliverables by working with development and testing groups
- Create, manage and lead the teams, providing appropriate coaching and mentoring
- Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
7
Responsibilities For IT Manager, Client Services Resume
- Leads the planning, identification, and implementation of client technology initiatives to support and improve teaching and learning
- Quality control all outgoing RFPs, ensuring that each meets the advertiser’s needs and upholds BuzzFeed product, pricing, and creative integrity
- Manage scaling, hiring and ongoing career development of the Client Services team
- Provide executive oversight and supporting RM/CSDM’s during client service reviews and due diligence visits within each of the key product areas
- Responsible for Blizzard’s client computing budget, working with business units to plan yearly budgets for client hardware and software
- Lead in the creation of incoming RFPs by creating media plans that meet advertiser and category objectives
- Passion for BuzzFeed and deep understanding of BuzzFeed’s offering
- Frequently meets with key Client decision makers to review NWP programs and features; ensuring these are meeting current and future needs
- Track global and local teams’ performance statistics using reporting tools
8
Responsibilities For Senior Project Manager Client Services Resume
- Passion for new products, technology, and working within a rapidly changing retail environment
- Lead/inspire collaborative teams when not reporting direct. Balance the need to focus on product, marketing, finance and operations in addition to sales
- Self-starter confident working alone or leading support teams
- Ensure retention and growth of customer accounts through delivering World Class customer service including timely and accurate responsiveness to inquiries
- Provide superior customer service to internal and external customer / partners by meeting and exceeding expectations
9
Responsibilities For Team Manager, Client Services Resume
- Manage business growth by adding team members as necessary and structuring department to handle business needs
- Work with accounting on billing of Vusion customers
- Perform or manage customer knowledge/training activities to improve product understanding
- Be the domain expert, and conduct ongoing training and new ad solutions education for your markets
- Responsible for the hiring, firing and performance management of the employees within the department
- Act as a liaison for Facility and Business Solutions department during new client onboarding
10
Responsibilities For Accounting & Tax Manager, Client Services Resume
- Project manage client onboarding and implementation process including product, channel and partner activation, campaign launches, SDGs, and ad-hoc projects
- Meets/exceeds expense management targets; provides sales support in articulating or demonstrating operational capabilities
- Owns proving insight and recommendations on pricing negotiation and contract renewals
- Conducts routine client-facing training for PMC products, tools and resources
- Provide ongoing support and coaching for employees in regards to quality and work order accuracy
- Telephony Subject Matter Expert responsible for maintaining information related to voice and making sure any new information or changes are updated to system
Related to Manager, Client Services Resume Samples
Client Services Analyst Resume Sample
Work Experience
• Answering inquiries from internal and external client by phone or email
• Provide training session at client office or BlackRock office on Aladdin tools
• Assist regression test for new function releases
• Assist Aladdin configuration work
•...
Professional Skills
• Excellent oral and written communication s...
• Excellent written and verbal communication...
• Strong interpersonal skills that would be ...
Client Services Coordinator Resume Sample
Work Experience
• Facilitate completion of all client applications and transfer documents
• Maintain client database for monitoring deposits, transfers and new accounts
• Working knowledge of a variety of investment tools
• Ability work independently and establish priori...
Professional Skills
• Demonstrates excellent written and verbal ...
• Strong verbal communication skills and exc...
• Solid verbal and writing skills along with...
Manager, Client Service Resume Sample
Work Experience
• Develops and maintains specific subject expertise and advises businesses management, and relevant third parties
• Responsible for interacting with various business areas to determine automation needs and provide ongoing systems support
• Actively support the Bank’s participat...
Professional Skills
• Adapt to and work effectively within a con...
• Effective time management skills and the a...
• Decision making, problem sovling, resource...
Center Support Resume Sample
Work Experience
• Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls
• Assist in the physical installation and maintenance of datacenter hardware, including but not limited to mainframe, storage, server, network, and telephony systems
• As...
Professional Skills
• Strong organizational skills, high level o...
• Experience using problem solving skills, b...
• Strong analytical and reasoning skills--ab...
Tech, Tech Support Resume Sample
Work Experience
• Working knowledge in the following
• Firewalls, Intrusion Detection System Brands & technologies, Packet sniffers and Vulnerability Network Scanners would be an added advantage
• Secondary focus is to assist online support team with expertise for key customers’ issue for ...
Professional Skills
• Under general direction, provides customer...
• Strong analytical, problem solving, multit...
• Strong verbal communication and listening ...
Expert Support Resume Sample
Work Experience
• Good knowledge of the Results Management
• Good ICT skills, knowledge of ERP systems
• Experience in dealing with stakeholders
• Working in international Business
• Knowledge of sales systems, forecasting and basic financial manag...
Professional Skills
• Strong relationship skills and ability to ...
• Execute flawlessly on day to day tasks by ...
• Excellent verbal and written English commu...