Manager, Club Resume Sample
Nicole Gleichner
9783 Gay Stream,
Detroit,
MI
+1 (555) 544 4653
Work Experience
Club Lounge Manager
05/2018
-
PRESENT
Chicago, IL
- Ensure staff’s knowledge of hotel services, features, and amenities
- Assists in managing the execution of all operations in the rooms’ area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping)
- Ensure all checkin’s and outs are efficient and friendly
- Ensure all guests’ requests are carried out, and all realistic expectations are met
- Conduct daily shift briefing/meeting’s and pass on all relevant information to the associates
- Review arrival reports and VIP’s to ensure all special requirements are met or exceeded
- Evaluate and initiate programs to offer guests through a variety of popular proceedings under the guidelines of the Company’s policies
- Monitors Club InterContinental Floor personnel to ensure maximum guest satisfaction through personal recognition, unprompted service, prompt cordial attention from arrival throughout the guest's stay to departure according to InterContinental Brand Standards
- Co-operates, co-ordinates and communicates with other hotel departments to ensure well-rounded guest experiences for all Club InterContinental guests
Club Intercontinental Manager
04/2013
-
03/2018
Los Angeles, CA
- Ensures all Ambassador and IHG Rewards Club Members, repeat guests and other VIPs consistently receive all benefits, recognition and service
- Monitors the registration of all guests, ensuring all relevant details are obtained on the registration card while adhering to the hotel's credit policy and such details are recorded in the hotel's computer system
- Prepares the monthly employee schedule and establishes and maintains effective employee relations
- Create and organize guests, members fitness programs and activities
- Administer daily payroll
- Responsible for all front desk receptionist and club attendant recruitment, training and reviews
- Develop systems that measure the cost effectiveness of the Guest Relations function and Club InterContinental, by introducing tracking procedures that enable effective control of costs
- Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
- Responsible to drive the Front Office team in achieving the monthly Up-Selling, Ambassador and IHG Rewards enrolment Targets
VIP & Club Services Manager
10/2010
-
03/2013
Phoenix, AZ
- Promotes Inter-hotel sales, in house facilities and Food & Beverage outlets
- Ensures front line staffs comply with selling strategy techniques and Revenue maximization
- Effectively manage staffing costs by preparing efficient work schedules for function in line with legal requirements taking into account Personal/Professional balance of colleagues
- Monitor and manage Food & Beverage orders are done in an efficient manner, prepare forecasts that are pro-actively communicated to the Kitchen Team
- Conduct Staff appraisals annually and bi monthly reviews ( when required)
- To supervise the day-to-day operation of Club Lounge to ensure high standards of service and guest care at all times
- To assist with VIP’s arrival and departure
- Establish good public relations with all guests and provide them with the accurate and up-to-date information at all times
Education
Upper Iowa University
2005 - 2009
Mba's Degree in Management
Professional Skills
- Translating and Interpreting Skills
- Participates as needed in the interviewing and hiring of operations employee team members with the appropriate skills
- Well developed Communication, Telephone and Customer Relations Skills
- Well developed Computer Skills particularly in the use of MS Office, email, Opera and PABX Systems
- Guest service / hotel experience with two years in a management capacity, or an equivalent combination of education and experience
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
- Assists as needed in utilizing the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance
How to write Manager, Club Resume
Manager, Club role is responsible for credit, travel, retail, finance, training, security, compensation, payroll, reporting, design.
To write great resume for manager, club job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Club Resume
The section contact information is important in your manager, club resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Club Resume
The section work experience is an essential part of your manager, club resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, club responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, club position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Club resume experience can include:
- Empowers employees to provide excellent customer service within guidelines
- Training and Development Program
- Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate
- Leads and oversees the operations of the Club Lounge, Lobby Lounge, Meeting Rooms, In-Room Dining and Swimming Pool
- Track completed projects; collecting and presenting industry data (20%)
- Ensure all guests’ needs are being dealt with immediately, complaints are accepted and followed up according to stands and recorded in a logbook
Education on a Manager, Club Resume
Make sure to make education a priority on your manager, club resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, club experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Club Resume
When listing skills on your manager, club resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, club skills:
- Responds effectively to guest problems and complaints
- Guest Relations amenities and proper handling of Priority Club and Ambassador Enrollments
- Experience using Fidelio or Opera (hotel Property Management Systems)
- Excellent English and Hungarian language knowledge oral and written
- Experience with Butler and Club Lounge operations
- Experience in a Front Office Role
List of Typical Skills For a Manager, Club Resume
1
Skills For Club Lounge Manager Resume
- Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance
- Monitors employee attendance of on-going training to understand guest expectations
- Travel to attend workshops, specialized training and/or certifications, etc
- Exceptional and charming personal presentation
- Ensure that all Communication pre in and post are held in time a fulfilling all the Guest expectations
2
Skills For Club Intercontinental Manager Resume
- Ensure that the Club is up to standard regarding Cline less and conditions
- Develop and manage the Club team implementing all the SOP
- Manage all the day to day Club Guests, expectations: suggestions; and complaints, ensuring their satisfaction
- Participates in the employee performance appraisal process, giving feedback to Operations Managers on individual employee performance issues
- Participates in an ongoing employee recognition program
3
Skills For General Manager, Night Club Resume
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
- Manages staffing levels to meet guest service standards, operational needs and financial objectives
- Promotes employee understanding of expectations and the work
- Actively participates in the hiring process to identify the right talent to support the outlet’s concept
- Be an ambassador of The Ritz-Carlton Hotel Company at all times, in and outside of one’s work place
- Speaks and writes fluently in Bulgarian and English
- Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department
4
Skills For VIP & Club Services Manager Resume
- Verifies all team members meet or exceed all hospitality requirements
- Go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants
- Club InterContinental amenities and cost of sales
- A great 'insiders' knowledge into the city in which the hotel is located to provide advice to guests
- Dynamic and enthusiastic personality
- Ensure that all Guest are proper welcomed to the Hotel and Club
- Ensure the quality of the service at the Club Intercontinental
- Develop new projects and services on the Club InterContinental
5
Skills For District Manager, Vancouver Club Monaco Resume
- Ensure the quality of the F&B service on the Club
- Fluent English – written and spoken, multi-lingual desirable
- Serve as the liaison between CLUB and the CLUB Booth and retail stakeholders. Communicate with CLUB leadership on all performance, actions and decisions related to CLUB in assigned division, provide feedback on current and potential CLUB-related initiatives and identify and execute opportunities to further partner with retail
- Demonstrate understanding and awareness of all company policies and procedures relating to Health, Security, Hygiene and Fire Life Safety and ensure your direct reports do the same
- Leads and oversees the operations of the Lobby Lounge, Meeting Rooms and Swimming Pool
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences
6
Skills For General Manager Night Club-bahamas Resume
- Ensures that service delivery is maintained, met and exceed guest expectations
- Manage F&B operations within these sections for smooth operations and service excellence
- Assists in the review of comment cards and guest satisfaction results with employees
- Identifies improvement opportunities in the standards of service and prestige of the property and brand
- Trains staff and monitors adherence to all relevant policies and procedures
- Communicates performance expectations employees in accordance with job descriptions for each position
- Coaches, counsels and encourages employees
7
Skills For Hungarian Speaking Club Intercontinental Manager Resume
- Participates in employee progressive disciplinary procedures as required
- Oversees daily shift operations and ensures compliance with all policies, standards and procedures
- Conducts performance reviews in a timely manner
- Creates long-term professional relationships with guest clientele
- Provides feedback to individuals in an effort to improve service performance
- Trains staff on liquor control policies and procedures
8
Skills For General Manager Night Club-edition Resume
- Facilitates the fair and equal treatment of employees
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns
- Preferably Manager specialized in Hotel Management/Tourism Services or equivalent
- Coordinates customer group requests
- Interface with Club personnel, MLBAM departments, technical engineers, and third parties as necessary, on MLBAM projects, development of new functionality, and new businesses (50%)
9
Skills For Premier / Club Lounge Manager Resume
- Manage a team of 5-10 employees (30%)
- Annual Physical Check-up
- Lead design and execution of customer experience and new market strategies. Gather, review and analyze customer feedback and drive changes to strategy delivery including promotional offers, program pitch delivery, program services, marketing materials and Outfitter interaction. Ensure resolution of all customer issues in partnership with key Retail and CLUB stakeholders
- Lead design and execution of talent development strategies for assigned division. Drive strategies to attract, retain and develop CLUB Outfitters and Managers. Ensure creation of comprehensive development plans and succession plans at all levels. Drive creation of engagement strategies to increase retention and productivity including recognition, incentives, training and compensation
- Lead CLUB Visa labor and expense management for division. Oversee creation of budgets. Design, monitor and analyze reporting and coach stores on effective use of resources. Lead design and execution of corrective action planning and coach store leadership on strategies to meet targets including scheduling practices, task assignment, inventory and other processes
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