Manager, Digital Resume Sample
Mozell Considine
9498 Deonte Land,
Philadelphia,
PA
+1 (555) 620 1848
Work Experience
Digital Channels Manager
08/2015
-
PRESENT
San Francisco, CA
- Deliver a continuous stream of positive change to the mbna’s digital properties while aligning with TD’s Risk Appetite
- Help drive the product roadmap and execution for Hilton’s suite of digital products
- Collaborate with cross-functional teams to design and launch innovative digital products and features
- Own product deliverables from idea to completion and launch
- Distill business and product requirements into actionable items for design and development teams
- Create, maintain and prioritize a feature backlog
- Manage product managers responsible for (a) ensuring that we have the data we need to understand performance and opportunities, and (b) managing Digital Services’ KPIs from ideation through retirement
Manager Digital Experience
09/2010
-
06/2015
Detroit, MI
- Determine and lay the groundwork for how to use the new capabilities our IT partners introduce, such as Tableau, Spark R or data for new features and functionality to our business’ best advantage
- Develop strategy for team’s work and gain executive alignment on strategy
- Responsible for retaining and growing the entire portfolio of DDC accounts assigned to the team and for generating profitable new business and growth of existing business through Sales Department collaboration
- Continuously review the existing accounts’ and Clients’ portfolios to enable better and more focused day-to-day customer relationship management by the DA team
- Collect and analyze client profile and transactional data to support key business transformation programs across digital channels (CashPro Online, CashPro Mobile, CashPro Connect, CashPro API)
- Manage the CashPro Assistant Analytics and Forecasting, and CashPro Accelerate products
- Co-manage CashPro Reporting product capabilities across digital channels (CashPro Online, CashPro Mobile, CashPro Connect, CashPro API)
- Interact with clients to gain insights related to business needs and to provide product training
Digital Service Manager
06/2008
-
07/2010
Phoenix, AZ
- Represent the Digital Channels line of business during production support
- Contribute to analysis and recommendations related to a new channel billing structure and administration simplification
- Participate in data collection and analysis to measure baseline client servicing behavior and ongoing adoption of online solutions within the suite of CashPro Assistant capabilities
- Define a product roadmap for CashPro Assistant, incorporating current and future capabilities, including the implementation of chatbot with artificial intelligence
- Facilitate management routines around the product financial life cycle, inclusive of revenue and total cost of ownership (TCO)
- Technical skills: Advanced Excel, Tableau, API, AI, Robotics, PowerPoint, Word, Access, SharePoint
- Drive security strategy and authentication for Digital Channels to include the mobile, online and file platforms
- Work closely with core and global product managers, Global Information Security, Support, and Technology to build partnerships, reduce costs, improve client experience and expediency of project execution
Education
Southern Adventist University
2003 - 2007
Bachelor's Degree in Business
Professional Skills
- Strong communication skills: written, verbal, visual presentations and effective listening skills
- Sound business judgment, proven ability for effective leadership, strong analytical thinking skills and commitment for high standard and example setting
- Strong, proven skills in execution of initiative development projects as required
- Strong analytical skills and a proven record for driving insight
- Strong analytical and numerical skills for calculation of statistics needed in performance tracking
- Strong analytical skills with the ability to interpret and test digital data to continually improve online marketing performance
- Excellent interpersonal skills including an ability to adapt to change and work in ambiguity
How to write Manager, Digital Resume
Manager, Digital role is responsible for analytical, interpersonal, digital, technical, organizational, credit, presentation, financial, lending, mortgage.
To write great resume for manager, digital job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Digital Resume
The section contact information is important in your manager, digital resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Digital Resume
The section work experience is an essential part of your manager, digital resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, digital responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, digital position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Digital resume experience can include:
- How your skills and experience suit the role – in particular your experience with working with digital media products and solutions
- Strong, proven skills in execution of initiative development projects
- Engaging presentation style with solid oral, written and visual communication skills
- Tracking, managing and prioritizing work effectively to ensure internal deadlines, timetables and approvals are met
- Excellent communication skills with the ability to instantly connect with people and manage ongoing relationships for positive outcomes
- Exceptional analytical skills. Good understanding of profitability drivers, key performance indicators and their impacts
Education on a Manager, Digital Resume
Make sure to make education a priority on your manager, digital resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, digital experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Digital Resume
When listing skills on your manager, digital resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, digital skills:
- Career Experience – 5+ years of progressive work experience in both consulting and with a Fortune 500 company. Prior consulting experience is required
- Analysis and problem solving, strong analytical skills
- Strong skills in HTML and email coding
- Strong analytical, problem solving, project management and teamwork skills
- Proven analytical skills with history of creating financial models, sensitivity models and multi-variable forecasts
- Strong analytical skills and clear understanding of financial measurements
List of Typical Experience For a Manager, Digital Resume
1
Experience For Digital Channels Manager Resume
- Strong interpersonal skills and effective relationship building capacity at different levels in an organization
- Excellent project management skills and experience in stakeholder management
- Strong problem-solving skills and ability to perform under pressure
- Strong ability to plan, conceptualize, strategize, supervise and implement digital solutions effectively
- Understand and have plans to drive SEO, Paid search, and internal search to effectively attract customers; produce strong ROI
- Strong organizational skills to manage multiple simultaneous requests to disseminate content
- Related experience in driving and supporting the digital client experience with a focus on financial content and API governance
2
Experience For Manager Digital Experience Resume
- Demonstrated skill in processing and segregating highly confidential information from a variety of sources
- Manage marketing budget effectively to deliver quality digital marketing activities and materials
- Manage marketing budget effectively to deliver quality insurance marketing activities and materials
- Demonstrated experience leading high performing teams
- Performance driven with strong ability of market/industry data analysis, capable to use date in decision making and prioritization
- Good understanding of customer needs and the ability to create strong business sense to further develop the service portfolio
3
Experience For Digital Category Manager Resume
- Technical skills: AI, Robotics, PowerPoint, Excel, Word, Access, SharePoint
- Technical skills: Tableau, AI, PowerPoint, Excel, Word, Access, SharePoint
- Translating big picture business goals and strategies into effective executions across digital platforms (not including Social)
- Experience accessing, compiling and analyzing large volume data sets into concise and precise information utilizing SQL and Tableau
- Experience building, mentoring, and leading a successful customer-centric UX team
4
Experience For Digital Service Manager Resume
- Experience managing and building an email activist list using EveryAction, Convio, or similar engagement tool
- Experience in digital marketing campaign execution, implementation, testing, analytics and planning
- Experience coaching and mentoring entry and mid-level designers
- Experience working with and understanding the WCAG 2.0 Level AA digital accessibility guidelines
- Good understanding of banking products and related processes
- Experience working with and building support across multiple departments to deliver strategies desired
5
Experience For Digital Platforms Manager Resume
- Experience working in a geographically dispersed network and collaborating with others for results in a matrixed organization
- Navigate and prioritize in very sensitive, high paced environments – including collaborating with various departments to push work forward
- Experience in influencing and driving change management in a mature and diverse organization
- Strong business & marketing sense, sound knowledge on banking/insurance products
- Have a knowledge of digital, digital marketing and a strong initiative to continue learning more
- Experience working for a non-profit organization, or in a content marketing agency or a communications department
- Possesses an excellent understanding of technology and be intellectually curious
6
Experience For Digital Campaigns Manager Resume
- Experience in finding solutions for new techniques/processes that are used to provide high quality digital products
- Collaborate and maintain effective working relationships within a cross-functional organization, especially site development & editorial teams
- Experience using a major analytics platform (Omniture, Coremetrics, etc.) highly desired
- Create Chatbot customer journeys ensuring great customer experience
- Partner with Marketing stakeholders to identify, analyze and address key business questions that help improve website conversion rates and user experience
- Ability and experience traducing ideas to proposals incl. user stories and business cases
7
Experience For Manager, Digital Platforms Resume
- Experience with the usage of web analytics data in informing business decisions
- Strong understanding of the financial services industry and financial products desirable
- Experience analyzing digital businesses / platforms desirable
- Experience as an online journalist and/ or digital content strategist/ manager
- Have shared responsibility for ongoing prioritization and management of digital roadmap
- Experience as an external spokesperson
8
Experience For Digital Portfolio Manager Resume
- Share expertise, industry best practices and leverage on experience from the countries
- Proven results in online growth initiatives
- Assist in the development of processes for optimization of digital marketing investment, digital testing and user experience
- Excellent fully integrated digital campaign management
- Experience with event-driven architectures, SOA, and micro services
9
Experience For Manager, Digital Transformation Resume
- Help create a vision for the next generation and omni-channel research experience
- Experience in the field of eCommerce
- Experience as Project Manager in an agile environment
- Proven track record of successful implementation and optimization of digital offerings
- Experience in biotech / molecular diagnostics industry are of advantage
- Experience sourcing external solutions (moderators and/or facilities)
- Experience successfully managing to a budget
- Skilled at collaborating cross functionally within e-commerce and across business areas
10
Experience For Manager, Digital Activation Resume
- Experience with UserTesting.com, Optimal Workshop, Sketch, InVision or similar tools
- Experience leading workshops and design sprints with a diverse set of participants
- Skilled in taking online communication to support a call to action
- Experience with social media strategy and implementation, preferably in paid media
- Create strong ties with other global teams including: Strategy, e-Commerce and CRM
- Supporting the Pricing team to make sure all channel pricing is appropriate and transparent
- Developing, executing, and optimizing acquisition and retention strategies, programs, and tactics to grow our email and SMS database
List of Typical Skills For a Manager, Digital Resume
1
Skills For Digital Channels Manager Resume
- Excellent Microsoft Office skills, particularly good Excel knowledge
- Proven leadership results and strong professional skills
- First class time and project management skills – able to work quickly, juggle competing priorities and remain cool under pressure
- Strong influencing skills, ability to gain consensus and support
- Excellent organizational and program management skills
- Excellent communication skills across all mediums and levels
- Strong verbal communication skills with the ability to express technical functions and
2
Skills For Manager Digital Experience Resume
- Proven interpersonal and relationship management skills, with ability to collaborate among multiple stakeholders and make decisions based on inputs
- Excellent stakeholder management skills with the ability to motivate and build relationships with staff of all levels
- Strong interpersonal and communication skills to be able to establish and grow relationships with internal business partners and external vendors
- Demonstrated consultant attitude and leadership skills
- Excellent presentation as well as oral and written communication skills
- Team player with demonstrated ability to work effectively on cross-functional teams
- Working knowledge of HTML (coding skills not required)
3
Skills For Digital Category Manager Resume
- Strong understanding of web, mobile and messaging technologies with experience in using these technologies to achieve business objectives
- Critical thinking/ problem solving skills
- Strong business acumen, a holistic understanding of technologies and trends, and most importantly, a passion to build amazing passenger experiences
- Exceptional communication skills with history of enrolling teams and getting by-in from C-suite or senior leaders
- Prior experience coaching or mentoring junior analysts, either formally, or informally
- Strong influencing capabilities based on knowledge and experience
- Work in a team environment, both local and remote, including cultural diversity skills
- Effective prioritizing and can-do attitude
- Experience of what makes a good CMS and advising on development to enhance usability
4
Skills For Digital Service Manager Resume
- Prior experience in a Fortune 100 company working as partof a large-scale and complex organization
- Leverages analysis, testing and research to ensure the maurices digital experiences are integrated to achieve or surpass customer experience & brand objectives
- Lead and manage to successfully deliver the assigned projects, end to end through ideally applying PMI methodology effectively
- Prior experience in a Fortune 100 company working as part of a large-scale and complex organization
- Technical skills: Excel, PowerPoint, Word, Access, SharePoint, TOAD for data analytics, SQL, Webtrends, Tableau
- Network skills (ability to develop and maintain contacts)
5
Skills For Digital Platforms Manager Resume
- Develop and lead Consumer & Digital Experience team’s iterative planning and testing approach to user experience development and enhancement
- Excellent experience with MS Office (Excel, Word, PowerPoint)
- Analytical & organizational skills
- Proven experience in cross-functional team communication and collaboration
- Exceptional interpersonal skills and ability to thrive in a collaborative environment with multi-disciplinary teams
- Experience in user experience design information architecture and usability
- Ablility to effectively multi task in a fast paced work environment
- Portfolio that demonstrates vast hands-on experience
- Project/product Management skills desirable but not required
6
Skills For Digital Campaigns Manager Resume
- Min years of experience: 10+ years’ experience
- Build custom analytics dashboards and reports that effectively communicate digital performance to varied audiences
- Strong line management experience
- Understanding of and experience working with global markets
- Ensuring effective and consistent communication within the team, with peers, the leadership team and the peers throughout the Global Services organization
- Understanding of user experience and digital strategies
- Experience leveraging social listenting tools to gather insights and applying those insights to media planning
- Experience sending and improving performance of e-newsletters using a system such as Dotmailer
- Experience of developing and executing a successful digital testing and optimization program within a direct-to-consumer company
7
Skills For Manager, Digital Platforms Resume
- Proven ability to manage a business portfolio, from sourcing of opportunities through implementation and ongoing tracking/optimization
- Experience in consulting with, providing insight to and influencing key stakeholders
- Experience developing and implementing metrics to track training results
- Strong track-record of building and leading high-performance engineering teams
- Experience using social media monitoring software
- Experience using A/B testing and multivariate tool such as VWO and Optimizely
8
Skills For Digital Portfolio Manager Resume
- Experience managing different types of projects, including but not limited to mobile applications, websites, APIs, and social media
- In-depth experience in digital marketing role working with the Brazilian market
- Experience with monitoring /measurement platforms and testing tools (E.g., Google Analytics, Optimizely, others)
- Experience working with integrated marketing teams
- Create strong ties with Category and Market teams by sharing Digital expertise and guiding them on the best practices for digital production
9
Skills For Manager, Digital Transformation Resume
- Capable of inspiring cross functional teams and influencing the organization through strong rationale and business justification
- Experience in managing email and marketing automation programs that integrate with other digital systems such as web, social, mobile apps and (CRM) systems
- Experience working with and building support across multiple departments to deliver strategies
- Experience with digital and social production process and technical nature of developing digital marketing initiatives
- Good understanding in banking operations
10
Skills For Manager, Digital Activation Resume
- Ideally has some experience negotiating and executing content programs
- Experience developing and implementing digital strategies on mulitple platforms required
- Experience of engaging and managing partners and suppliers
- Experience translating business strategy and analysis into consumer facing digital products
- Experience managing and updating digital properties (websites, apps, etc.)
- Develops and manages approach for budgeting, cost and benefit estimation, resource allocation, prioritization, dependencies management, and sequencing
List of Typical Responsibilities For a Manager, Digital Resume
1
Responsibilities For Digital Channels Manager Resume
- Ensure that Digital channel’s online assets are in accordance with defined web accessibility standards, legal requirements and aligned to industry best practices
- Analytical, creative thinking and research skills with ability to think tactically
- Leverage strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
- Effectively influence, coach and train international marketers to adopt and maintain digital best practices across all digital activations/campaigns
- Pragmatic decision making skills
- Lead planning meetings with Merchandising Buying Teams to identify broader product and category priorities and initiatives
- Experience successfully managing projects by collaborating with resources and partners across brand, marketing, design, web development and UX
- Proven understanding of financial institutions product offering(s)
2
Responsibilities For Manager Digital Experience Resume
- Experienced building presentations for leadership that concisely communicate a project, strategy or insight
- Experience with website analysis using analytics tools such as MOZ, BrightEdge, DeepCrawl, and Google Analytics
- A strong digital and print portfolio demonstrating clear visual communication of messages
- Experience balancing multiple projects and campaign launches
- Experience of strategy, planning, governance and delivery in a digital capacity
- Highly flexible, ability to handle changing directions/priorities and roles and business needs evolve
3
Responsibilities For Digital Category Manager Resume
- Effective as primary interface to other department managers for requirements gathering and solution delivery
- Define and own the creation of public sites and develop a digital shopping roadmap that delivers legendary customer experiences
- Experience managing web projects (in an Agile environment would be a distinct advantage)
- Work with the Product Designer and Web Product Manager to design a better post booking experience
- Experience creating SOW's
4
Responsibilities For Digital Service Manager Resume
- Experience and understanding of online brokerage and financial services
- Are a strong collaborator that can impact and influence, while also leading to move the digital sales mandate forward
- Experience in E-Commerce trading
- Experience with Web Analytics program - Adobe’s Site Catalyst/Omniture
- Experience digital media analytics
- Demonstrated ability to multitask in a fast-paced environment
- Directly related experience with 5+ of the 9+ years as a supervisor with direct reports
- Single point of escalation for development prioritization and capacity issues
5
Responsibilities For Digital Platforms Manager Resume
- Experience in Google Analytics or Omniture
- Experience with digital analytics software (Google Analytics 360, SiteCatalyst, etc.) required
- Experience in Agile product management
- Ablility to manage a large e-commerce functional area in support of department wide user experience requirements
- Ablility to create and deliver a long range department wide user experience strategy
6
Responsibilities For Digital Campaigns Manager Resume
- Understands corporate strategies and long range plans and can appropriately prioritize programs
- Ablility to build effective vendor relationships; manage vendor performance
- Refining targets and delivering reporting on Chequing Digital sales results, including detailed funnel analysis and forecasting
- Organizing, planning, and executing analyses; translating findings into business implications and/ or recommendations
- Developing creative solutions to deal with regional laws related to privacy issues, including China’s State Secrets laws; and
- Working knowledge of R, Python, SQL, HTML, JavaScript, CSS, or other programming languages
7
Responsibilities For Manager, Digital Platforms Resume
- Executing specific people programs on coaching and development and team engagement
- Supporting daily editorial strategy, ticketing, partnership, merchandise, PR and community needs (in partnership with the Creative department)
- Understanding of SEO, PPC, social media, display CRM, and email marketing
- Optimising our portfolio of websites to maximise conversion and user engagement, build pages using the CMS and optimise from creation
- Working knowledge of SEO middleware solutions and keyword tools
- Understanding of Google Analytics or other web analytics solutions
- Understanding the needs of business customers and how we can serve them digitally
- Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
- Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc
8
Responsibilities For Digital Portfolio Manager Resume
- Integrating competitive intelligence and market research with secondary sources to craft logical and holistic stories that drive action
- Working knowledge of UX best practices and modern UIs
- Managing internal and external investment and range of external suppliers and acts as product owner for internal agile delivery teams
- Adhering and advising on email and mobile marketing standards, processes and best practices
- Managing and tracking campaign requests while meeting all SLAs and quality standards
- Managing relationships and budget with email and SMS marketing vendors
- Developing and deploying email and SMS campaigns
- Developing strategies to improve multichannel marketing maturity
- Improving customer relationships by understanding customer preferences through first and third party data
9
Responsibilities For Manager, Digital Transformation Resume
- Presenting and socializing recommendations within DCG
- Developing written presentations and reports for senior management
- Managing deliverables from inception to delivery
- Provide executive level portfolio performance reporting (including benefits) for all annual, quarterly and monthly planning and forecasting activities
- Participate in firm building opportunities, e.g. recruiting, training and mentoring
10
Responsibilities For Manager, Digital Activation Resume
- Responsible for developing, implementing, and maintaining new processes for both new and existing payment methods
- Manages the scheduling, purchasing, and processing material deliveries to the facilities
- Comfortable partnering with brands when executing projects as well as act as a brand champion when working with vendors
- Determine divisional business/promotional opportunities with Merchandising, Planning and Marketing
- Tenacious about influencing and securing content for Microsoft’s gaming platforms
- Define a product roadmap, incorporating current and future capabilities, including ways to support client’s growing needs
- Support partner engagements, strategy and delivery by facilitating new work requests, defining success criteria and monitoring delivery to completion
- Creative submission and testing, ensuring that the creatives meet CNN’s technical specs
- Own the brand’s voice, content marketing, publishing and moderation execution across paid and owned digital media channels
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