Manager / Executive Resume Sample
Henriette Thompson
1644 Schamberger Station,
Houston,
TX
+1 (555) 462 6598
Work Experience
Executive Meetings Manager
12/2015
-
PRESENT
Chicago, IL
- Detail events to include all food & beverage, set up and audio visual needs. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel’s needs
- Integrity - We do the right thing, all the time
- Now - We operate with a sense of urgency and discipline
- Provide administrative support to the Sales department
- Experience in a guest contact position in the hospitality industry
- Basic office equipment and computer skills such as copiers, faxes, word processing, Internet browsers, and email
- Previous Sales and Marketing experience, and knowledge of principles and methods for showing, promoting, and selling products or services
- Sell, plan and organize events effectively, with an acute sense of detail
Executive Business Manager
07/2013
-
07/2015
New York, NY
- Proven track record of booking repeat business
- Professionally represent the resort in community and industry organizations and events
- Extensive knowledge of revenue management and competitive market
- Strong culinary and beverage knowledge
- Work effectively with tight deadlines
- Work varied shifts, including weekends, evenings, and holidays
- Partner with National Sales Manager to increase awareness of Terranea within Key accounts and uncover new contacts within Key accounts with meeting potential. (add?)
Executive Club Manager
09/2009
-
01/2013
Philadelphia, PA
- Meet and work
- Utilize staffing hours through proactive management of open jobs, open shifts, and associate attendance
- Effectively communicate business-driving and procedural information to ensure associates are knowledgeable about promotions and confident in customer interactions
- Ensure associates exhibit fashion leadership by offering product knowledge seminars, partnering with vendors, ensuring certification completion, and committing to ongoing education
- Lead and educate relationship selling, building a client book and driving outreach to maximize business
- Delivery of Strategic Programmes: Support and manage the delivery of the Firm’s strategic programmes in a high quality, cost effective, timely and sustainable manner with risks and issues identified, prioritised, escalated and managed in a timely and open fashion. This includes effective resource management (project/people/technology), and all budgetary and economic elements of delivery
- Third Party Management : Manage third parties (vendors and staff supplementation providers) on a strategic, transactional and execution basis, leveraging the Firm’s third party management and control framework
- Partner with the operations team to conduct site inspections that focus on the customer’s needs and highlight the key features of the property
Education
Indiana Wesleyan University - Kokomo Campus
2003 - 2008
Bachelor's Degree in Computer
Professional Skills
- Executive presence and professional presentation skills to communicate with all levels of an organization, including C-suite audiences - both internal and external
- Strong analytical skills and ability to make decisions and solve problems by analyzing information and evaluating results to choose the best solution
- Strong interpersonal skills and ability to develop constructive and cooperative working relationships with others, and maintain them over time
- Consistently coach by providing on-going, balanced performance feedback. Use formal touch points and tools to recognize, reinforce and develop strong skills
- Superior interpersonal and relationship skills and experience interfacing with C-level executives
- Excellent project management, communications and organizational skills
- Experience in Hospitality and or Hospitality Sales with proven track record of dealing with convention clients and/or booking and servicing business
How to write Manager / Executive Resume
Manager / Executive role is responsible for basic, credit, training, database, immigration, analysis, reporting, research, digital, travel.
To write great resume for manager / executive job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager / Executive Resume
The section contact information is important in your manager / executive resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager / Executive Resume
The section work experience is an essential part of your manager / executive resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager / executive responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager / executive position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager / Executive resume experience can include:
- Excellent computer skills including MS Word, Powerpoint (or Keynote) and Excel with skill in producing spreadsheets and reports
- Strong and effective communication with all other departments. Attend Department Communication Meetings representing Executive Club
- Recent and thorough experience in the hi-tech industry; experience in the PC industry is highly desirable
- Supporting the Transforming Change Director in their role, ensuring effective day to day management of work flow and appropriate record keeping of the office
- Marketing experience exploiting market transitions to sell existing products using multiple sales channels
- Actively own associate development after onboarding, including follow up on skill building roadmap, mentor assignment and developmental courses
Education on a Manager / Executive Resume
Make sure to make education a priority on your manager / executive resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager / executive experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager / Executive Resume
When listing skills on your manager / executive resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager / executive skills:
- Excellent written and verbal communication skills, phone etiquette skills – required
- Excellent organization, communication, and presentation skills; ability to juggle multiple priorities with a sense of urgency
- Excellent written and verbal communication with strong presentation skills
- Excellent communication skills and the ability to operate at all levels of our customers’ organization—especially with top decision makers
- Strong time-management skills, able to multi-task – required
- Exceptional organization skills to juggle many tasks without losing sight of what’s is most important
List of Typical Experience For a Manager / Executive Resume
1
Experience For Executive Meetings Manager Resume
- Works direct with clients and internal departments coordinating the following functions including but not limited to; catering function needs, transportation, guest rooms, meetings, pre-planning, limos, amenities, site inspections, credit
- Experience working with sales, service and marketing
- Develops and implements an effective sales plan
- Experience with direct customer communication and presentations
- Work with hosts to understand the desired outcomes and objectives, consult on overall utilization of the Experience Center and technical assets within
- Working knowledge of Excel spreadsheets and features
2
Experience For Executive Business Manager Resume
- Establish positive working relationships and partnerships with all clients by understanding their expectations and anticipating their needs
- Consult, collaborate, and guide hosts in building out agendas for upcoming Official and Customer visits
- Establish and review product positioning and messaging
- Provide marketing/technical support and promotional training to all Sales partners
- Investigate and solve customer’s long-standing or complex problems passed on by various sources
- Support Philips Training programs as needed
3
Experience For Executive Briefing Center Manager Resume
- Understand and uphold all laws, requirements, and industry practices for visiting clinicians
- Maintain a welcoming, professional and respectful environment
- Expertise in utilizing Sales Force.com
- Manage existing product portfolio lifecycle from cradle to grave
- Lead marketing and sales penetration plans through customers and sales partners engagements
4
Experience For Executive Club Manager Resume
- Establish pricing and manage forecasts, margins and revenue
- Market definition, sizing and segmentation
- Meet or exceed annual booking, line of business, and performance goals
- Accountable for the overall success of multiple conventions at the same time
- Participates in on-going training such as, but not limited to, the company’s diversity commitment, Master Connection Sales Training, Departmental Training and Company/Corporate required training
- Attend networking meetings such as MPI, trade shows, community events and trainings to expand the Conference Center’s visibility and awareness in the Meeting Event Industry and to our San Francisco Bay Area meeting planning colleagues
- Exhibit a positive, proactive and enthusiastic attitude and demeanor in striving to meet the Mission Bay Conference Center’s business and service goals and objectives
5
Experience For Executive Lounge Manager Resume
- Translate the company’s corporate objectives and core values into handling plan for each customer
- Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions
- Effectively solicit all existing and prospective target accounts to meet defined business parameters, resulting in closing contracts through effective contract negotiations that align with meeting company’s financial objectives
- Partner with the customer to understand their needs and meeting objectives, effectively position the unique value proposition of the property to align with the customers’ needs to close business and meet financial objectives
- Understand the overall market – competitors’ strengths and weaknesses and how to sell through them
6
Experience For Manager, Executive Escalation Resume
- Enter required data into CRM system to document all pertinent daily Sales activities, cataloging account and client information accurately as defined by department SOP’s
- Document all pertinent daily Sales activities, cataloging account and client information accurately as defined by department SOP’s
- Optimize the revenue stream from customers and take active measures to identify additional customer services opportunities and engage sales resources (such as Services and Solutions Sales Consultants) to work on proposals for this additional business
- Respects and ensures respect of the hotel’s commitments to the “Environment Charter” (saving energy, recycling, sorting waste etc.)
- To ensure the highest levels of Guest Service while maintaining hotel profitability in a positive, innovative working environment
- Ensures application of the hotel’s pricing policy
7
Experience For Executive Engagement Manager Resume
- Manages assigned operational functions within the department consistent with the strategic plan and vision for the department and the property
- Maintain constant check of service standards to assure the consistency and efficiency of the hotel’s service, quality, policies and practices
- Is familiar with the hotel’s environment and competitor hotels
- Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained on the Executive Club
- Ensure adherence to all Fairmont Service Promises, Essentials, Standards and Operational Procedures
- Monitor maintenance and development of the physical Executive Club product
8
Experience For Manager, Executive Speechwriting Resume
- Track and Forecast daily, weekly and monthly Executive Club occupancy levels and plan accordingly
- Develop and maintain strong guest relationships to ensure Executive Club loyalty. Handle all Executive Club comments. Manage the Executive Club Guest History system and ensure Guest information is updated
- Develop and maintain contacts with business partners, concessionaires, local community and counterparts of Fairmont Gold/Executive Clubs throughout Fairmont Hotels and Resorts
- Facilitate the Training and development of the Executive Club Team. Participate in the Training and Communication process of all colleagues providing service to Executive Club
- Provide guidance and motivation to the Executive Club Team. Establish and communicate on a daily basis with the Executive Club Team a strong commitment to Colleague Satisfaction
- Conduct employee performance evaluations on a timely basis, including corrective action and coaching. Directly influence the future effectiveness of the hotel through involvement in recruitment, hiring, training and motivation of Executive Club colleagues
- Responsible for scheduling according to the staffing guidelines
9
Experience For Manager Executive Meetings Resume
- Work with the Executive Chef to determine the Executive Club Lounge menu, food cost, ordering and presentation, in line with Executive Club Standards of Procedures and Service
- Ensure documentation of all guest related issues using the logbook
- Meet, greet, rooming and service of all VIP guests
- Conduct daily briefings presenting business issues and hotel information
- Co-ordinate Arrival and Departure of Executive Club guests with Housekeeping, Communications, Guest Services and Front Desk
- Responsible for the creation and implementation of a yearly Colleague Engagement Survey action plan
- Adhere to and promote the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable on all safety and emergency procedures
- Provide direction and leadership to the HEAT Team and if needed, calls for evacuation of people and staff from areas threatened by fire, flood, bomb threats or civil disturbance
- Works collaboratively with Horseshoe Bay Resort Strategic Accounts and Market Sales, Convention Bureaus, Conventions Centers and other hotel counterparts to drive revenue and ensure customer satisfaction and increase market share
10
Experience For Executive Service Manager Resume
- Builds and strengthens relationships with existing and new customers, industry organizations and Horseshoe Bay Resort network to enable future bookings. Activities include sales calls, entertainment, FAM trips, and trade shows
- Develops and manages relationships with key stakeholders, both internal and external
- Understands the overall market including competitors’ strengths and weaknesses, economic trends, supply and demand, and knows how to sell in a competitive manner
- Maintain a high state of readiness: advanced scheduling/planning, staff accessibility/flexibility and secondary plans in place to address unexpected changes
- Responsible for the day to day management of Associates working in the Department
List of Typical Skills For a Manager / Executive Resume
1
Skills For Executive Meetings Manager Resume
- Product marketing or combined application engineering/product marketing experience
- Client facing experience (preferably within the healthcare or technology industry)
- Experience in dealing with ALL market segments
- Previous guest relations training and experience
- Proactively addresses conflicts and disagreements that impact team effectiveness
- Previous management experience in the full service/luxury hotel sector, preferably with a Food & Beverage background
- Multi-gigabit, broadband IC experience
- Microsoft Office Suite experience and knowledge, particularly Excel & PowerPoint – required
2
Skills For Executive Business Manager Resume
- At least two years of Group Sales experience – required
- Related experience
- Leadership/managerial experience, preferably within Retail or Fashion
- Multi-gigabit broadband or RF IC experience
- Educate customers and correct customer’s expectations through effective communication and negotiation
- Fostering relationships with peers, colleagues, vendors and facilities management
- Driving innovation- Need to drive innovation in products and in business practices
3
Skills For Executive Briefing Center Manager Resume
- Understanding of semiconductor power electronics and power systems
- Working knowledge of Delphi and BEO's ideal
- Host prospective and existing clients visiting the hotel, to include customer entertainment such as dining in hotel restaurants and accompanying to shows
- It also involves stooping, kneeling, or crouching
- Analytical and Detail-Oriented - Capable of delving into and solving challenging issues
- Interact with customers throughout store managing traffic, addressing issues and seeking feedback
- Attends Hotel’s morning standup meeting as well as the weekly group sales funnel review meeting
- Commitment to maintaining high level of standards, providing best-in-class customer service in a high-intensity environment
- Apply broad perspective of the organization and financial services industry when forming plans and taking action
4
Skills For Executive Club Manager Resume
- Foundational understanding of Mobile Technology, Machine Learning and/or Artificial Intelligence
- Naturally persuasive without being overbearing
- Assists in providing relevant training to employees
- Assists employees in understanding guests’ ever-changing needs and expectations, and how to exceed them
- Handle all small meeting bookings using up to 35 rooms on peak night, in all market segments except Tour & Travel
- Makes full use of technology, instructor led, blended, and experiential learning to improve the quality of training delivery and content accessibility
- Be accountable for ensuing correct and right level of executive messaging
- Builds a high-performing team that share ideas and work together towards common goals
5
Skills For Executive Lounge Manager Resume
- Ensure new hires complete all required orientation and onboarding
- Think creatively to develop, design, or create new applications, ideas, relationships, systems, or products, including artistic contributions
- Presenting to the C-Suite
- Assists in training staff and monitors adherence to all relevant policies and procedures
- Ensures that all relevant training is provided to employees in a timely fashion
- Assists in performing the payroll function
6
Skills For Manager, Executive Escalation Resume
- Observe, coach and role model customer-centric selling behaviors at all times
- Actively support and exhibit UHG’s core values: Compassion, Relationships, Integrity, Performance, and Innovation
- Align team resources to meet customer needs
- Lead changes based on customer satisfaction input
- Coach others to focus service efforts
- Establish clear linkages between the vision, corporate strategies, and business area initiatives
- Mobilize teams to meet organizational and business area goals
7
Skills For Executive Engagement Manager Resume
- Anticipate and plans for future business opportunities and potential threats
- Create an environment where the customer is at the center and everyone
- Is empowered and accountable to drive better customer and business outcomes
- Leads constructive dialogue and facilitates the exchange of opinions across diverse groups and individuals
- Leverages individual strengths and diverse perspectives to maximize team success
- Sets clear expectations and empowers others to pursue their work
- Defines clear goals and assesses workgroup progress towards goal achievement
8
Skills For Manager, Executive Speechwriting Resume
- Use Professional Development Review content to establish and communicate clear expectations for selling/support behaviors and for empowered and self-driven business ownership
- Lead and own execution of merchandising, partnering with VMM (and MM where in place) as the owner of overall merchandising direction. Ensure all necessary re-stocking, floor moves, signing are completed
- Maintain Bloomingdale’s visual merchandising standards by ensuring staff proactively owns floor recovery
- Ensure adherence to asset protection, inventory control, and compliance procedures
- Experience in the in Executive Lounge Manager or 02 years’ in experience in the in Executive Lounge Supervisor in a hotel environment, has experience in Accor Group in an advantage
- Computer literate (Windows environment), PMS, Opera
- Leading business management projects that help to adopt best practices standardize processes and improve efficiency across multiple dimensions of business management
- Previous experience in Executive Lounge or Manager in a hotel environment
9
Skills For Manager Executive Meetings Resume
- Previous experience in Executive Floor Manager in a hotel environment
- Previous experience as an Executive Lounge Supervisor or Manager in a hotel environment
- Membership with ‘Hilton Rewards’ Australasian benefits program
- Actively find (and act on) new customer services opportunities, while overseeing multiple small to mid-sized accounts using sales resources (such as Services Sales Consultants, Network Sales Consultants, and Solution Sales Specialists) to make proposals
- Have a deep understanding of technical components and operations, and quickly and independently come up with solutions to any issues that are escalated (using the Global PM Methodology)
- Be adept at developing strategies that encourage the whole company to transition to better, more effective methods
10
Skills For Executive Service Manager Resume
- Have a deep understanding of technical components and operations, and quickly and independently come up with solutions to any issues that are escalated (using the GlobalPM Methodology)
- Supply members/guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
- Experience
- Possess good knowledge about Call Centre Operations
- Contact prospective clients via phone, email, letter etc. to identify and procure business opportunities in order to maximize volume, revenue and profit
- Negotiate business terms of contracts
List of Typical Responsibilities For a Manager / Executive Resume
1
Responsibilities For Executive Meetings Manager Resume
- Prioritizes strategic investments to deliver on group priorities
- Analyze and assess technology area data, and metrics to ensure that it supports strategic decision making and evidences progress against strategic objectives
- Prioritize and forecast markets, maximize rates, space, and dates
- Experience in technology centric and/or customer facing roles
- Strongly influences technology product selection
- Conduct exit interviews with clients to solidify repeat business and distribute results
- Develop effective partnerships and work collaboratively with business partners (HR, Finance, etc.)
2
Responsibilities For Executive Business Manager Resume
- Highly competent in handling ambiguity and conflict resolution associated with working in a fast paced and changing environment
- Maintain detailed records of discussions with guest, including all meeting setups, food & beverage, etc
- Develop creative marketing techniques. Implement sales policies and procedures as developed in the annual Marketing Plan
- Deal with Platinum SPG correspondence, both internal and external and develop a rapport with members, ensuring their needs are satisfied
- Professionally manage the Andover Executive Briefing Center (EBC)
3
Responsibilities For Executive Briefing Center Manager Resume
- Develop, manage, and coordinate logistics involved in all aspects of presentations/sales demonstrations / calendars, etc., including
- Unprecedented attention to all matter of details – while maintaining a sense of humor
- Facilitate and communicate details related to meetings to the sales & catering department
- Be readily available during functions for consultation with client
- Develop and maintain a Marketing Plan that includes goals and objectives
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the goals to produce desired results
- Targets group accounts, markets or segments with heavy emphasis on proactive solicitation and account saturation
- Establish a professional relationship with all Executive Club guests, including but not limited to requests, complaints and reservations with the aim of exceeding expectations
4
Responsibilities For Executive Club Manager Resume
- Assist in the preparation and management of the Executive Club budgets. Monitor, analyse and report variations to the Executive Assistant Manager
- Knowledge of all Front Office standards and procedures as well as Food and Beverage essentials
- Assume lead role in creating visit experiences across EBC centers and other Philips customer visit centers that align with Philips brand strategy, processes and procedures
- Maintain facilities and equipment in full working order, make recommendations for updates in both facilities and equipment
- Serve as facilitator and coordinator for customer visits and internal meetings
- Serve as key point of contact for on-line scheduling tool (Briefing Edge) and key point of contact for transition to Sales Force to include monthly and quarterly metrics reporting
5
Responsibilities For Executive Lounge Manager Resume
- Partner with Philips Brand Communications and Digital team to insure that the Philips Brand Message is communicated and demonstrated in the EBCs. Improve and evolve the Philips message through tours and EBC exhibits updating and refreshing content as needed
- Key participant in preparation of and execution of bi-annual Governance Meetings
- Assume lead in documenting and communicating best practices of the EBC to North America and global customer visit center personnel. Represent NA in global Customer Visit meetings and work streams
- Refine and communicate EBC purpose and processes to all internal stakeholders
- Develop and execute a performance measurement system that meets the needs of all stakeholders
6
Responsibilities For Manager, Executive Escalation Resume
- Maintain One Source Page
- Support site visit programs as needed
- Escalate issues or concerns to Senior Manager in a timely manner
- Knowledge of Philips solutions
- Provide strategic partnership in the development of the business with a high level understanding of the enterprise and varied business segments, Subject Matter Experts, tools and solutions
- Work with cross-functional and/or cross-segment teams to meet the objectives of the customer visit and overall business goals
- Understand and comply with company and departmental rules and regulations, policies and procedures
7
Responsibilities For Executive Engagement Manager Resume
- Key accounts management and development
- Create and maintain roadmaps, develop new products business plans
- Technology watch and competitive analysis
- Develop communication and sales collateral to support the broad market initiative
- Cross functional management of functional groups in support of the product line
- Create and maintain a work environment which promotes. teamwork, performance, feedback, recognition, mutual respect and employee satisfaction
- Participate with Vail Resorts Regional team to ensure Resort involvement and maximize sales potential via this team
- Maintain and create key accounts for this market segment, provide weekly and trip sales reports, work with operations to provide guest “Experience of a Lifetime.”
8
Responsibilities For Manager, Executive Speechwriting Resume
- Maintain accurate and up to date account data and reporting using account management system (Delphi and/or Salesforce)
- Develop and present executive briefings to a very high standard, as well as event planning for key strategic events (high profile customers, government and key partners)
- Capable of becoming a key contributor to the ongoing development of our Executive Briefing Centers
- Manage vendors and other stakeholders to ensure flawless management of the experience center, meetings and events. Ensure all events are completed within budget
- Create reports and documentation supporting the briefing center including visit follow up and the wider digital team as required
9
Responsibilities For Manager Executive Meetings Resume
- Work extensively with SMEs (subject matter experts) to bring technologies and products from Beta to demo and be prepared to learn the subject to the extent of delivering a demo and answering basic questions
- Background in marketing, communications, and/or story curation or technical support with customer facing responsibilities
- A “no obstacle too great” mindset
- Boundless curiosity and passion for what’s possible
- Lead IT wide business management projects that foster standardization and consistency
- Evaluate and recommend new technical directions and approaches to senior managers and clients
- Develops budget and resource plans
10
Responsibilities For Executive Service Manager Resume
- Serves as a center of expertise in one or several technical domains
- Improves the efficiency and effectiveness of business management practices within the technology area by identifying and planning the execution of best practices; shares best practices with other technology areas
- Drives resolution for resource re-allocation prioritization issues within/across a technology area(s) by sponsoring and facilitating dialogue supported by key business management data/metrics
- Outlines the communication strategy for the technology area to ensure consistency in messaging
- Prospect and solicit new business utilizing multiple resources available by the hotel
- Develop a targeted sales and marketing plan with focus on the small meetings market
- Participate in 30-60-90 day sales revenue forecasting
- Manages a large department comprised of multiple sections and programs that are the most critical and complex from a technical or business perspective
- Follow up on leads referred as assigned through multiple channels
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