Service Executive Resume Sample
Jazlyn Smitham
8897 Lupe Mall,
Chicago,
IL
+1 (555) 167 8321
Work Experience
Service Executive
04/2016
-
PRESENT
Boston, MA
- A passion for maximizing clients’ revenue potential by identifying cross-selling, corporate, and Rising Stars sales opportunities
- Maintain an in-depth knowledge of assigned client’s products and services, as well as policies and procedures regarding customer calls
- Participate in client meetings and conference calls in order to identify issues and make recommendations on how to eliminate future occurrences
- Serve as a client advocate ensuring quality and delivery of service ensuring all client or internal issues are followed through to resolution in a timely manner
- Maintain current and up-to-date knowledge of clients
- Escalate to management any situation outside the employee’s control that could adversely impact the service provided to the client
- Provide feedback to management when client expectations appear to be unreasonable or unrealistic and recommend feasible solutions
Guest Service Executive
03/2013
-
02/2016
Los Angeles, CA
- Identify any obstacles to providing the highest quality customer service and communicate constructive feedback to management
- Thorough understanding of yield and marketing strategies
- Proven track record of driving RevPAR with rates
- International travel 4-5 times annually
- Valid passport, with no restrictions
- Actively involved with sales solicitation and negotiation of major accounts
- Assist the members of the sales team and other departments in securing business for all revenue generating center of the hotel
- Conduct regular account reviews with the sales team together with the Director of Sales (DOS)
Guest Service Agent / Guest Service Executive
01/2011
-
01/2013
Houston, TX
- Stand or sit for several consecutive hours
- Talk, hear, and use hands and fingers to operate a computer keyboard, dial a telephone and manipulate a mobile telephone during travel
- Reach, stoop and kneel
- Be physically able to install, troubleshoot and maintain computer, phone and other office equipment
- Complete reasonable janitorial functions to maintain a healthy home office space
- Specific vision abilities required by this job include close vision requirements due to computer work and distance vision abilities sufficient to operate a motor vehicle with or without correction
- Sit at a computer terminal for an extended period
Education
University of Minnesota Rochester
2006 - 2010
Bachelor's Degree in Public Health
Professional Skills
- Demonstrate excellent analytical and quantitative skills
- Assist in the daily operation ensuring to always be a leading example showing excellent customer service skills
- Have excellent work management skills to complete multiple tasks under short deadlines.Holder of a private pilot’s license
- Have excellent work management skills to complete multiple tasks under short deadlines
- Field experience in prenatal, postnatal, or obstetrical nursing or birthing center experience
- Advanced technical writing skills (grant writing)
- Communications skills that inspire cooperation and collaboration in a rapidly changing work environment
How to write Service Executive Resume
Service Executive role is responsible for training, english, database, retail, finance, credit, reporting, research, travel, events.
To write great resume for service executive job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Executive Resume
The section contact information is important in your service executive resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Executive Resume
The section work experience is an essential part of your service executive resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service executive responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service executive position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Executive resume experience can include:
- Ensuring ASP ( Authorized Service Partner ) training and enhance their technical skill level
- Ensuring ASP (Authorized Service Partner) training and enhance their technical skill level
- Experience developing and delivering training and facilitating meetings and collaboratives
- Five or more years provisioning, billing, ordering, and/or maintenance experience
- Experience working in an airport management environment or providing business consulting services to aviation clients
- Experience with gathering, reviewing and tracking contracts and fiscal information
Education on a Service Executive Resume
Make sure to make education a priority on your service executive resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service executive experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Executive Resume
When listing skills on your service executive resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service executive skills:
- Good/effective training skills
- Good communication skills, willing to help people,and pleasant characteristics
- Polished administrative skills to include but not limited to professional correspondence and performance feedback
- Ensure that appraisal are conducted effectively in Front Office department and recorded according to Jumeirah and MJ Policy
- Deal effectively with officials at all levels of government
- Database and spreadsheet management skills
List of Typical Experience For a Service Executive Resume
1
Experience For Guest Service Executive Resume
- Strong organizational skills, ability to multi-task and to perform well under pressure
- Takes messages and pass them on effectively
- Calls upon neighbouring hotels, giving priority to those in the Accor Group (reservations, book-outs)
- Develop and maintain strong account relationships to achieve high client satisfaction ratings as reflected in member-owner and performance evaluation surveys
- Five (5) years direct sales, project management, and/or service experience in payments industry required
2
Experience For Public Service Executive Resume
- Advising accommodation partners of their webpages on Booking.com and how they can amend data with respect to supply, availability, specials, promotions
- Managing accommodation partner’s contacts with a high attention to detail and accuracy
- Work with your Service Manager, Client Support Team, and Development on understanding and communicating Monthly Release content items to assigned clients
- Make sure there is payment guarantees when taking reservations or during check-in
- Ensure guest satisfaction and accurate invoicing during check-out
- Light to moderate lifting is required (i.e. office supplies, computer monitors, shredders, personal luggage etc.)
- Withstand occasional extended work days, including night and weekend hours as business demands dictate
- Facilitate and/or participate in Affiliate Partner training for increased service levels & reduced contacts
3
Experience For Guest Service Agent / Guest Service Executive Resume
- Is passionate about helping customers and accommodations
- The starting date for this role is June 2017
- To provide information pertaining to the guest’s stay
- Maintain the privacy of all guests ensuring that no details of the guests are disclosed to anybody
- Co-ordinates the delivery and collection of luggage to and from guest rooms & guests approaching lobby with luggage
- Maintain extensive understanding of contractual Service Level Agreements (SLA) requirements and Key Performance Indicators (KPI) for all clients
- Proactively identify recurring or chronic problems and develop action plans
4
Experience For F & B Service Executive Resume
- Coordinate daily service assurance activities for AT&T working closely with internal and external teams
- Provide service assurance process and operation structures; service assurance ticket, testing and database system support
- Moderate noise toleration (i.e. multiple voice conversations, printer, telephone, mobile phone alerts)
- Tolerate the stress of overnight or extended day traveling including walking extended (up to 1 mile) distances and management (to include carrying/loading/unloading) of personal luggage
- Regular, predictable attendance to ensure continuity of business commitments
5
Experience For Guest Service Executive / Agent Resume
- Develop and maintain strong account relationships to achieve high client satisfaction ratings as reflected in member-owner and performance evaluation surveys. Act as primary point of contact for credit union for operational support and escalated issue resolution
- Oversee and monitor all outstanding inquiries and projects for assigned credit unions to ensure quick follow up and resolution to outstanding requests and issues
- Attend to all guests’ enquiries and complaints
- Attain mastery level organizational navigation to incorporate appropriate Diagnostics product
- Travel 50% required
6
Experience For Field Service Executive Resume
- Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or business process outsourced solution and regardless of the client’s geographic location
- Ensure both EAN and call center goal alignment while fostering a foundation of strong partnership through open, frequent communication with call center management and Service Delivery teams
- Build and maintain direct relationships with individual affiliates and account managers
- Champion and communicate EAN's partner-centric culture to the centers
- Pro-active, takes ownership, has sense of responsibility, independent and customer friendly
7
Experience For P/T Guest Service Executive Resume
- Fluent in both written and spoken English and Thai
- Maintain extensive knowledge of operational applications and systems used by their assigned credit union such as Visa, MasterCard, First Data, Member Connect, AccessPoint, Apple Pay, EMV, Google Wallet, Score Source and Evolve; understand the specifics on reports, enhancements and exceptions handling
- Acts as consultant between various partners, all PSCU business units and the client by providing ongoing communication between all parties to ensure timely resolution of the client’s operational needs
- Independently evaluate and compare courses of action through extensive research and analysis on complex high-monetary risk product/service change requests ensuring client’s objectives are met, preventing potential financial liability and maintaining positive client relationship
- Serve as client’s primary point of issue escalation with PSCU and with all vendor partners
- Give a warm welcome to guests on arrival
- Ensures that the Guest Services Desk is well manned, operationally prepared and stocked at all times
- Log and keep the immediate supervisor fully informed of all challenges, negative feedback or unusual matters of significance
- To be aware of all activities inside and outside the hotel and its layout
8
Experience For Accommodation Service Executive Russian Resume
- To extend a personal service to the guests and assist them in all their requirements
- To handle the guest’s mail, take telephone messages and ensure that all faxes mails, and messages are distributed promptly
- To handle packages, parcels and send unclaimed mail back to the sender
- To ensure that at all times, an up-to-date selection of booklets, guides, maps and brochures for tourists and business travellers are available
- To place emphasis on in-house restaurants and its facilities
- Offer assistance for postal services
- To arrange taxis, chauffeur-hire limousines and the bookings of travel, entertainment and tour arrangements for the guests
- To supervise the guest services in the lobby and ensure that all areas are covered and kept clean
9
Experience For Accommodation Service Executive Portuguese Resume
- Identify strategic operational opportunities that ensure client business objectives are met and performance metrics of payment portfolios are maximized
- Deliver consultative support to identify, dimension, and solve multifaceted and often complex operational and product business issues as related to PSCU’s products/services
- Establish, solidify and own strong operational account relationships that result in excellent client satisfaction scores as reflected in periodic surveys; act as primary consultant for credit union for operational initiatives and issue resolutions
- Consult and advise with various partners, all PSCU business units and the client by providing ongoing communication between all parties to ensure timely resolution of the client’s operational needs
- Independently evaluate courses of action through extensive research and analysis on complex high-monetary risk product/service requests ensuring client’s objectives are met, preventing potential financial liability and preserving positive client relationship
- Deliver consultative guidance and operational direction on all various initiatives such as solution campaigns, product migration projects, global card portfolio modifications and communications on new and existing products, services, regulatory information, and account compromise events
- Establish and manage client expectations with regard to complex system functionality, compliance and timeframes as well as keeping client apprised of significant operational system modifications or issues
- Actively review client operational landscape and determine, develop, and implement new and creative approaches to drive strategic initiatives
10
Experience For Regional Service Executive Resume
- Function as client’s primary point of contact for issue escalation with PSCU and with all vendor partners
- Partner with Account Executive in cultivating and preserving a positive account relationship. Assists with development of Quarterly Business Review presentations and participates in CU account plan review meetings
- Interact positively and professionally in all interactions with PSCU staff, clients, and business constituents
- Maintain current knowledge of payment industry trends and innovation, and PSCU products and solutions; maintain current knowledge of card, ecommerce, payments, and credit union industry related to Visa, MasterCard, FDR, PSCU, and competitors
- Relationship Management: Serve as customer advocate, establish a network with maintenance work centers, manage suppliers, engage the appropriate technical resources, manage the escalation process, and provide status to the customer
List of Typical Skills For a Service Executive Resume
1
Skills For Guest Service Executive Resume
- Five years of experience in planning, organizing and directing the work of a department, program or agency
- Skilled in explaining or expressing facts in a clear, convincing and organized manner
- Two years of experience in planning, organizing and directing the work of a department or program
- Experience administering federal grant programs or meeting organizational requirements of the federal government
- Experience with administering and monitoring federal grants, contracts, and agreements
- Experience interpreting data and creating measureable metrics
2
Skills For Public Service Executive Resume
- Five (5) years credit union or banking experience required. Payments processing system knowledge required
- Establish priorities when presented with conflicting demands and produce deliverables on time with minimal supervision
- Experience delivering supply-chain management or "LEAN" principles
- Payments processing system knowledge required preferably Omaha Debit & Credit experience
- Establish priorities when presented with conflicting demands
- Experience applying collective impact and quality improvement frameworks
- Experience working with diverse populations and organizations at the local and state level
3
Skills For Guest Service Agent / Guest Service Executive Resume
- Two years of experience implementing policy for state programs
- Two years of experience determining eligibility for KMAP programs
- Experience creating reports from numerous data sources into summative reports
- Experience performing program evaluation
- Previous experience managing employee medical, prescription drugs, vision, and dental benefit program
- Strong understanding of data and its use
- Experience in public health surveillance and investigation, and partnership building
- Experience safely handling of radiological samples
4
Skills For F & B Service Executive Resume
- Experience with emergency processing of both low and high level radiological samples
- Experience with audio and video production and editing
- Experience with utilization of online course authoring software
- Handle multiple tasks and changing priorities
- Resourcefulness, flexible with strong attention to detail
5
Skills For Guest Service Executive / Agent Resume
- Experience with maternal child health programs and services
- Direct work experience in public health and/or health care delivery
- Two years of related laboratory management experience
- Five years of analytical chemistry laboratory experience
- Grant and fiscal management experience
- Skilled in analytic software, such as SAS or ArcGIS
- Liquid & Solid Phase Extractors, Turbo Vap Concentrator
6
Skills For Field Service Executive Resume
- Five years management and laboratory staff supervision experience
- Analytical instrumentation and analysis experience
- Experience in related field preferably at a health plan
- Experience with medical record abstraction/review
- Experience in program development, evaluation, data collection and analysis
- Radiochemistry equipment experience
- 1-year experience in chemistry
- Experience with computer operations and systems management
7
Skills For P/T Guest Service Executive Resume
- Maintain strong advocacy for call center teams by highlighting process, product, training and performance improvement opportunities
- To maintain good working with his own colleagues and all other departments
- Planning and ensuring execution of physical audits
- Providing technical training to regional ASP
- Writing and updating SOP's, Test Methods, QA Plans
- Promoting CHEP products/solutions to major Retailers on the market
- Supporting asset protection and stray recovery programs
- Negotiating asset protection contracts and written agreements
8
Skills For Accommodation Service Executive Russian Resume
- Demonstrating new product to ASP
- Reporting to the regional managers on regular basis
- Maintain daily operations, including opening, operating and closing procedures
- Solution driven and enjoy working in client-driven environments
- To report all problems and or complaints related to the spa. Communicate via logbook & staff meetings, depending upon urgency
- To liaise with all related departments confirm reservations, process-engineering requests and maintain cleanliness
- Participate in any scheduled training programs and attend the internal spa meetings
- Record in appropriate logbook any guest requests, complaints or engineering requests
- Salary increase after passing probation, and another 5% increase after 12 months
9
Skills For Accommodation Service Executive Portuguese Resume
- International working environment
- Work with social media platforms, write articles and/or blogs and develop marketing material that has measureable results
- Multi-tasking and adherence to deadlines
- Ph.D. in Chemistry or Chemical Engineering or Radiochemistry
- Knowledge of radionuclide counting techniques, statistics, radioanalytical techniques
- Discount on Booking.com for yourself, friends and family
- Vibrant, social, International working environment
10
Skills For Regional Service Executive Resume
- A working schedule provided 5-6 weeks in advance
- Premium pay for hours worked during evenings and weekends
- Develop and maintain an understanding of payments regulations, e.g. Dodd-Frank, and how each relates to their assigned credit unions
- Work schedule 4-6 weeks in advance
- Convenient office location in London
- Premium pay for certain hours worked at evenings and weekends
List of Typical Responsibilities For a Service Executive Resume
1
Responsibilities For Guest Service Executive Resume
- Ensure all Colleagues attend MJ Trainings and Departmental training prior to opening
- Experience with instructional design/adult learning
- Experience in implementation of state statutes for licensing of health facilities
- Experience working with Large Global Customers
- Knowledge of and experience working with the VisionPlus software
2
Responsibilities For Public Service Executive Resume
- Maximising asset productivity by ensuring CHEP equipment is appropriately used and returned/collected once empty
- Writing for technical and lay audiences
- Servicing of Distributors locations to an agreed visit frequency within a specified geographic area based on postcode assignment
- Building relations with a network of key contacts at agreed locations to establish and maintain CHEP equipment controls
- Managing accommodation partner’s contact details with a high attention to detail and accuracy
- Building relations with a network of key contacts at these locations to establish and maintain CHEP equipment controls
- Working Hours : Shift Work
- Developing commercial agreements with Retail locations where CHEP equipment is used within the supply chain
3
Responsibilities For Guest Service Agent / Guest Service Executive Resume
- Responsible for delivering a high level of service to Booking.com accommodation partners in order to support building productive and continuing relationships
- First point of contact for Booking.com’s accommodation partners by phone; answering questions and queries, and taking action as needed
- Private Line products and Voice Technologies including systems, processes and troubleshooting practices
- Work a flexible work window to meet needs of the business; including being available for client emergencies and unique situations
- Conduct team building as needed before opening to ensure colleagues are motivated
- Able to multi-task & work in 3 rotating shift (including weekends and public holiday)
- Sabre CRS capability ticketing knowledge
- Process knowledge of Central Office, Engineering, Technical Support and outside plant facilities
- ABACUS/Sabre CRS capability ticketing knowledge
4
Responsibilities For F & B Service Executive Resume
- Organize departmental trainings to ensure all colleagues are prepared for the opening day
- Works within the allocated pre-opening budget for front office
- Location account management: Servicing of Retail locations to an agreed visit frequency within a specified geographic area based on postcode assignment
- 4) develop project materials including sub-grantee application packets, evaluation instruments and educational resources
- Develop, maintain and grow business relationships with internal and external customers
- Service Performance Management and Reporting: Provide overall management for Complex Maintenance Issues; Serve as communications link between AT&T, Customer & Local Access Providers, supply performance reporting, including incident specific analysis
- Ensure successful implementations without negative impact to our customer
- Proactive scheduled stewardship, set clear customer expectations, drive adoption of electronic tools, and provide clarity on internal process expectations
5
Responsibilities For Guest Service Executive / Agent Resume
- Lead communications with customer through detailed discussions of relevant issues, impacts and solutions
- Assist service assurance centers with chronic problems and escalations
- Work as a conduit between the service assurance organizations, internal and external customers, vendors, etc., as needed, in providing resolution to complex service problems
- Provide focus and customer support for chronic troubled conditions via detailed analysis of historical data, real time testing and interaction at various levels both within AT&T and with the customer
- First point of contact for Booking.com BV’s accommodation partners calling the partner support line, answering questions and queries, and taking action as needed
6
Responsibilities For Field Service Executive Resume
- Responsible for delivering a high level of service Booking.com BV’s partners in order to support building productive and continuing relationships
- Responsible for providing support to accommodation partners by telephone, messaging system and email
- Providing support to Booking.com’s accommodation partners with managing the Booking.com extranet and maintaining property information on the Booking.com website
- Maintain extensive knowledge of Debit Omaha operational applications and systems used by their assigned credit unions such as Visa, MasterCard, First Data, Member Connect, Star, ATM Terminal Driving, Arcot, AccessPoint, Evolve, Apple Pay, EMV, Google Wallet; understand the specifics on reports, enhancements and exceptions handling
- Act as operational service relationship manager, client advocate and primary point of contact for credit union for the management of operational support and escalated issue resolution. Serve as client’s primary point of issue escalation with PSCU and with all vendor partners
- Five (5) years credit union or banking experience required
- Evaluate and compare courses of action through extensive research and analysis on product/service change requests ensuring client’s objectives are met
- Set and manage client expectations with regard to complex system functionality, compliance and timeframes as well as keeping client apprised of significant operational system changes or issues. Provide accurate cautions and clarifications related to client-specific conditions which could influence objective
7
Responsibilities For P/T Guest Service Executive Resume
- Lead and/or participate in assigned projects including cross-functional teams in support of PSCU, business unit, and/or department goals and objectives. Maintain current operational knowledge of all PSCU offered products and service applications including its key functions and associated reports
- Payments processing system knowledge required
- Seven (7) years in a client relationship role within the financial service industry required
- Travel as needed to successfully perform position responsibilities (up to 20%)
- Maintain extensive knowledge of operational applications and systems used by their assigned credit unions such as Visa, MasterCard, First Data, Member Connect, Star, ATM Terminal Driving, Xnet, Arcot, AccessPoint, Evolve, Apple Pay, EMV, Google Wallet; understand the specifics on reports, enhancements and exceptions handling
- Experience: Three to Five (3-5) years in a client relationship role within the financial service industry required. Three (3) years direct sales, project management, and/or service experience in payments industry
- For Debit:First Data, Star, ATM Terminal Driving, Arcot experience required
- Develop, implement, and keep current the Marketing Plan, Marketing Manual, Events Management Process Manual, Revenue Management Manual and Distribution and Reservations Manual
- Guide and plan hotel revenue budget particularly in Rooms and Catering revenue and ensure accurate business and financial forecast to direct future sales and marketing strategies and activities
8
Responsibilities For Accommodation Service Executive Russian Resume
- Provide guidance and support Food & Beverage and other operating departments in terms of pricing, strategy development
- Uses all the functions of the telephone switchboard and answers calls on the third ring
- Adapts the word of welcome depending on the call and on the guest
- Know how to orient and guide guests using a map of the region
- Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new Black Knight products or service
- Attend to all guests’ enquiries, feedback and complaints
- Schedule and facilitate client calls with National or Dedicated Key Rep/Service Executive /Risk Analyst and Client Executives as needed to review CRs, projects and open issues
- Ensures additional arrangements i.e. wedding liturgy, decoration, bouquet & boutonniere, etc are meets with guest’s expectation
9
Responsibilities For Accommodation Service Executive Portuguese Resume
- Takes necessary action to correct any clients’ dissatisfaction and reflects any problems or clients’ feedback with the appropriate sales person and/or catering person responsible for the event with the guidance from Sales Executive or Manager in charge
- Reformulates price and payment conditions during check-in
- Checks in and check out groups according to hotel procedures
- Recognise an error during check-out and rectify it without difficulty
- Know how to record an individual reservation on the computer. Takes stock of the reservation status to sell available rooms
- Check for payment of extras if necessary (e.g.: seminar vouchers)
- Uses the hotel’s Accommodation Management program (Opera)
- Process the different methods of payment
- Uses the hotel’s standard letters
10
Responsibilities For Regional Service Executive Resume
- Express yourself with ease in the country’s language (English)
- Able to explain to guests how to get to the hotel
- Know and can give local, cultural and practical information
- Makes sure guests have fully understood the information provided
- Handles a guest complain related to technical problem. Ensure to uphold the ’15 minutes Satisfaction Guarantee’
- Ensure that the Assistant Manager and Duty Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Preparation and co-ordination of group arrivals/departures. Ensure a good performance oriented working environment within the department and motivate the colleagues
- Supervision experience of clinical and other professional staff and budget management
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