Manager, Financial Operations Resume Sample

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Quincy Oberbrunner
9183 Ward Fields,  Dallas,  TX
+1 (555) 496 4378

Work Experience


Manager, Financial Operations
04/2016 - PRESENT
Philadelphia, PA
  • Proven supervisory or managerial skills and ability to develop professionals
  • Proficient in spreadsheets, database, MS Office and financial-related applications and can educate others accordingly
  • Participates in system upgrades or leads those of a smaller scope
  • Crosses departments and demonstrates influenicing skills to meet objectives
  • Prepare complex reports, provide business analytics, and present information
  • Excellent written and verbal communication skills, especially to senior management
  • Strong organizational and problem-solving skills; able to manage priorities and workflow
  • Maintains high production standards. Plans for the day-to-day operational needs of the department
  • Provides direction and assistance to staff and while adhering to Federal regulations, policies and procedures
Manager Financial Operations
09/2011 - 11/2015
Houston, TX
  • Responsible for new employee selection, employee development, performance evaluation, coaching, corrective action, and all manager related administrative functions
  • Develops staff to maximize resource productivity to ensure defined business goals and objectives are met
  • Assesses training requirements and determines individual training needs
  • Responsible for job assignments, training, and cross training
  • Maintains knowledge of all departmental functions
  • Maintains comprehensive knowledge of applicable systems used in daily functions and operations
  • Advises staff on difficult procedures and complex decisions
  • Compiles, analyzes, and prepares reporting data on volumes, hours, and staffing for tracking, trending or planning purposes
  • Monitors various reports to ensure productivity
Manager, Financial Operations Partner
03/2004 - 03/2011
Chicago, IL
  • Analyzes workflow and processes to identify and implement improvements to gain efficiency
  • Coordinates the documentation of all processes and procedures
  • Represents leads the department on various committees, projects, and initiatives
  • Ensure that all A/P and A/R activities in support of the segment are being completed in accordance with SLA’s and other performance goals
  • Accounting/related experience, with supervisory experience
  • Good interpersonal, communications & critical-thinking skills
  • Meticulous & high accuracy with figures

Education


Washington State University Vancouver
1998 - 2003
Bachelor's Degree in Finance

Professional Skills


  • Excellent written and oral communication skills, creative problem-solving abilities and interpersonal skills which relate well to a diverse workforce
  • Excellent analytical and systems skills
  • Proven track record leading within a business process outsourced environment and has experience overseeing vendor relationships
  • Relevant experience such as strategy, business planning, budgeting, forecasting, accounting, variance analysis and business modeling experience
  • Demonstrated experience in facilitating efficient/effective information exchanges between departments and cross-functional teams
  • Critical role in identifying reporting specifications, priorities, interpreting business requirements and building reporting metrics
  • Meets with staff routinely to identify educational needs, establish priorities and progress on key assignments

How to write Manager, Financial Operations Resume

Manager, Financial Operations role is responsible for organization, interpersonal, software, collaboration, analytical, workflow, reporting, finance, training, integration.
To write great resume for manager, financial operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager, Financial Operations Resume

The section contact information is important in your manager, financial operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager, Financial Operations Resume

The section work experience is an essential part of your manager, financial operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, financial operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, financial operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Manager, Financial Operations resume experience can include:

  • In addition, the position requires excellent communication skills including the ability to create and deliver clear, original and compelling presentations
  • Computer proficiency & software skills (word, Excel, Outlook)
  • Strong Work Ethic; Results-Oriented with Strong Sense of Urgency
  • Analytical and collaboration skills
  • Experience establishing new teams and designing processes and controls
  • Working experience in Finance or Accounting function

Education on a Manager, Financial Operations Resume

Make sure to make education a priority on your manager, financial operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, financial operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager, Financial Operations Resume

When listing skills on your manager, financial operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical manager, financial operations skills:

  • Strong analytical skills and experience with contract/Service Order management and analysis
  • Strong ability to communicate effectively with all levels of the organization
  • Strong and adaptable communication skills, both oral and written, to deal with different audience groups, from operation clerks to executives
  • Experience working closely with quota bearing sales repsExperience presenting recommendations to Sales and Finance leadership
  • Proven decision making experience related to hiring, termination, promotion and compensation recommendations
  • Proven ability to operate in a deadline-sensitive environment whilst maintain a professional demeanor

List of Typical Experience For a Manager, Financial Operations Resume

1

Experience For Manager Financial Operations Resume

  • Complete fluency in English (oral & written)
  • Professional presence & absolute integrity
  • Knowledge of Oracle and relate programs
  • Flexible schedule, ability to work after hours and/ or weekends as required
  • Manages “start to finish” outside collection agencies dispute support, ensuring requests for information and disputes are managed within SLA’s. Owns relationship with resolution agency on all post dispute account actions
  • Acts as primary liaison with third party outsourcing partners, ensuring quality and volume SLA’s are maintained, training and documentation coordinated and all aspects of statement of work managed and maintained
  • Coordinates & completes all associated fiscal year close/open processes
2

Experience For Senior Manager, Financial Operations Resume

  • Track Invoices and address any AP challenges. Suggest or enact appropriate solutions. Learn and master internal accounting operation tools, and monitor status of team’s account payables
  • Maintain, collect and manage monthly commitments and collections for teams
  • Manage to net zero (or less) budgets within ‘spend on behalf’ portion of budget
  • Help assess and define what tools are needed to support analyze and run the new IM&C organization
  • Maintain vendor accounts & payables for positive vendor relationship
  • Reduce total ICA collection needs from department where possible, per financial directives
  • Reduce total number of unique vendor/one off vendor where possible, per Procurement directives
3

Experience For Manager, Financial Operations Partner Resume

  • Lead a team of finance operations staff
  • Provide guidance to the staff as well as IT team in regards to Oracle enhancements and workings
  • Eager to learn, positive attitude and can easily shift gears
  • Provides project management support to the United Healthcare Claims/Payments
  • Accounting/Medical Payments area specific to reporting, forecasting and data analysis as part of the goal to further identify and develop best practices, process improvements, operational efficiencies, cost savings opportunities, business standardization, and deployment of new programs
  • Creates and presents pertinent reports that identify productivity, utilization trends, and any other analyses necessary through a thorough understanding of Children’s Healthcare of Atlanta financial systems
4

Experience For Manager, Financial Operations Dept Resume

  • Lead contract compliance initiative to measure financial & operational progress on existing customer engagements and new business expansion. Maintain regular schedule of account reviews
  • Manage account analysis and asset profitability forecasting to understand profitability drivers and to identify profit-improvement opportunities. Communicate opportunities to Operations team
  • Partner with Sales to support RFP’s, business development and contract renewal activity. Manage deal review analysis, financial proformas and secure appropriate approvals for new business and contract renewals
  • Prior experience in financial analysis and/or contract compliance
  • Manage and coach team of 3-5 professionals to consistently provide accurate, high-quality reporting to support
5

Experience For Manager Financial Operations, IS & T Resume

  • Effective communication across all levels of the organization with particular focus on interpreting and presenting financial results in consistent, understandable format
  • Drive and implement system and process enhancements. This includes gaining consensus from partners and management and obtaining the funding for projects
  • Coach and develop team members by setting clear expectations around performance goals
  • Execute strategic plans to reduce risk, improve controls, improve service, and efficiency
  • Responsible for client relationships. Make decisions that anticipate client needs. Establish partnerships. Negotiate workable solutions balancing service with controls. Assist staff to address or resolve issues surrounding client support
6

Experience For Manager, Financial Operations OCB Ops Resume

  • Proven ability to manage a large multi-site team including exempt and non-exempt staff
  • Experience with PeopleSoft Financials desired
  • Recognize and adapt to cultural differences
  • Maintain a flexible work schedule as required by global responsibilities
  • VAT/GST compliance knowledge helpful
  • Cascade and set goals, create development plans and manage employee performance
  • Review and approve daily voucher and payment batches and investigate issues
7

Experience For Manager, Financial & Operations Analysis Resume

  • Work with Corporate Treasury and manage cash forecast
  • Supervise the Accounts Payable team of 4-5 employees. Assist with questions and problems, work with each employee to create goals and assist in helping them achieve their goals
  • Responsible for Sox and procedural documentation for the Accounts Payable
  • Support other departments (purchasing, warehouse, accounting and sales) with their initiatives and projects in order to maximize Anda’s financial position
  • Partner with VPs/Directors/Managers to provide guidance and direction related to financial matters and decision-making . Ensure alignment between corporate financial and departmental goals
  • Guide sales reps through the deal flow process from Quote to Service Order
8

Experience For Manager, Financial Operations Lif Resume

  • Provide white-glove service to for complex Service Order creation for large and/or strategic deals for Finance & Sales leadership review
  • Analyze quotes & provide sales reps with detailed advice on Service Order structure and accuracy to accelerate deal closure
  • Make recommendations on Service Order and operational best practices and help prepare large and/or strategic deals for management review
  • Collaborate with global teammates and cross-functional stakeholders (Sales, Finance, Legal)
  • Ensure smooth handoffs between Sales, Order Operations, Legal, and Commissions
9

Experience For Manager, Financial Operations Resume

  • Partner with sales reps on Service Order creation and recommend best practices
  • Lead ad-hoc projects & analysis and with approval of Team Leads delegate work to Specialists and Sr Specialists and guide them in achieving project objectives (e.g. system testing for new SKU implementations, metrics analysis, etc.)
  • Experience in guiding sales reps in bringing revenue-generating deals to signature
  • Stay organized and easily manage multiple deals and tasks simultaneously for multiple stakeholders
  • Operational experience with both transactional as well as large, strategic enterprise deals (30-70 split)Ability to think fast and flexibly adapt to the situation
  • Able to work in unstructured environments but can adapt to processes quickly
10

Experience For Manager Financial Operations Resume

  • Works well cross-functionally with Sales, Finance, and Legal
  • Frequently required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms
  • Occasionally required to stand, kneel or stoop, and lift and/or move up to 30 pounds
  • Effectively mobilizing resources to achieve intended result; establishing metrics to define, gauge progress and help drive and influence business decisions, process improvements and consistency
  • Continued development, monitoring, and attainment of established metrics and quality trends related to financial transactional processing

List of Typical Skills For a Manager, Financial Operations Resume

1

Skills For Manager Financial Operations Resume

  • Banking back office experience - adjustments, research & returns
  • Relevant experience in Business Consulting, Accounting, Finance or Information Technology
  • Leadership experience in Money Movement/Banking back office operations
  • Advanced experience with Salesforce
  • Can translate daily activity into the long-term impact on Group Insurance’s Critical Priorities
  • Experience with documentation and improvement of finance processes
  • Hands-on implementation or end user experience with finance systems such as Intacct, Coupa, Adaptive Insights, Avalara, and Concur
2

Skills For Senior Manager, Financial Operations Resume

  • Experience as a manager over a team in a related field
  • Experience with process improvement identification & implementation
  • The position also entails an 835 data expert with provider relations experience
  • Understanding of accounting and finance processes, including but not limited to Quote-to-Cash, Procure-to-Pay and Record-to-Report
  • Working knowledge of Zelle Money Movement Process
  • Assist in the audit process and work with external auditors regarding accounting and reporting issues
  • Provides analytical support and analysis of the financial system surrounding adjudication and payment processing
3

Skills For Manager, Financial Operations Partner Resume

  • Performs financial forecasting and variance analysis and control resource planning for program
  • Oversee the prepation and analysis of internal and external reporting ensuring the quality, reliability and timeliness of the reports
  • Manage and train Fin Ops Team in Quote, Service Order, Billing and Invoicing support
  • Develop training documents and provide end-user training and support for finance systems
  • Partner with IT department in ensuring all finance systems are delivering value
  • Direct finance and accounting related integration activities resulting from mergers and acquisitions
  • Provide analytical, financial modeling and decision-making support for ad-hoc analyses
  • Oversee the preparation and analysis of internal and external reporting ensuring the quality, reliability and timeliness of the reports
  • Oversees Financial Management module implementation and ongoing operational processes
4

Skills For Manager, Financial Operations Dept Resume

  • Oversees dispute resolution for drug rebate processing
  • Makes certain, delegating as appropriate, that each financial operations area is adequately managed, staffed, and resourced
  • Oversees the day-to-day financial adjustment team, including related claim and the Flexi Finance system processes
  • Monitors financial processing issues based on claims payment
  • Performs complex, detailed financial analysis and planning
  • Provides asset management and control to include capital expenditure forecasting
5

Skills For Manager Financial Operations, IS & T Resume

  • Use Visual Basic to automate reporting
  • Supervise the Accounts Payable invoice and payment process, including responsibility for process improvements
  • Responsible for month end close and reporting
  • Responsible in year-end 1099 filing
  • Act as a trusted advisor to quota-bearing sales reps and help them craft complex Service Orders
  • Provides financial modeling
  • Knowledge of banking regulations (Reg CC, Reg W, Reg Z, Reg J)
  • Previous involvement in Risk Identification & Control testing for back office processes
  • Help teams record any known spends in EMT. Improve the % monitoring of global event spend disclosure
6

Skills For Manager, Financial Operations OCB Ops Resume

  • Develop and maintain internal control structure and procedures for financial reporting/IT projects
  • Coordinates and supports the Company's strategic and operational planning
  • Oversees day-to-day operations of the general ledger, accounts payable, accounts receivable, provider payments, and other financial transactions
  • Provides adherence to State and federal guidelines, regulations, and policy
  • Develops external relationships with appropriate within Molina, with the State, and with auditors and statutory organizations such as the IRS
  • Develops, reviews, and distributes various reports required by federal and state guidelines and policies and procedures
  • Develops, reviews, and updates policies and procedures as needed
  • Meets with manager weekly to review performance and operations metrics and issues to be resolved
7

Skills For Manager, Financial & Operations Analysis Resume

  • Maintains constant communication with the Financial Adjustment unit and other identified departments (such as contracted sources, call center, provider services, and claims)
  • Provides strong business acumen
  • Oversees development, implementation, and maintenance of the Financial Adjustment unit and related fund allocation matrices
  • Performs accounting functions for monthly closing, forecast cash flow and generates program billings and control purchase requisitions placed on project in line with planned costs
  • Supports EVM implementation for MMIS and HIM
  • Provides guidance and support on financial control of the project to the program manager and program executive
  • Plans for the day-to-day operational needs of the department
  • Resolves problems as they arise
8

Skills For Manager, Financial Operations Lif Resume

  • Creates and develops partnerships with other departments including Sales, Underwriting, Healthcare Management, Claims, Customer Service, Third party Recovery and Membership
  • Experience working on developing business level requirements; leading or providing business support to IT to ensure that those business requirements translated into the technical solutions
  • Demonstrated ability to gather, organize, analyze, interpret and communicate data in an understandable and meaningful manner to help facilitate business strategy and decision making and performance improvements
  • Manage multiple tasks and activities while maintaining focus on major goals and objectives, and to perform in ambiguous and/or pressure situations. Demonstrated experience in facilitating efficient/effective information exchanges between departments and cross-functional teams
  • Strong ability to communicate effectively with all levels of the organization. Good team building and staff coaching, mentoring and professional development capabilities
  • Good team building and staff coaching, mentoring and professional development capabilities
  • Excellent technical knowledge of the commercial banking industry and the related regulatory environment is essential
9

Skills For Manager, Financial Operations Resume

  • Hands-on experience with payments processing or payments operation
  • Experience working with multiple systems, complex, multi-step transactions in a multi-company environment
  • Oracle Revenue Management and Billing (ORMB) experience
  • Excellent ability to maintain flexibility and manage/resolve conflict
  • Build and maintain strong relationships and communication with cross-functional teams
  • B.S./B.A. in Accounting or Finance required
  • Leadership of employees including direct and indirect employees
10

Skills For Manager Financial Operations Resume

  • Embrace PPI and actively seek opportunities for continuous improvement
  • Strong leadership, management and interpersonal skills are essential. The ability to foster collaboration and cooperation and accomplish goals through others is required to perform the functions as described. A demonstrated ability to build strong relationships across functional areas is also essential
  • The ability to be proactive and self directed utilizing good time management, decision-making and organization skills to plan and organize projects and workflow is required. A strong orientation to details is also required
  • Very good written and verbal communication and presentation skills are critical, including the ability to communicate related issues to senior management
  • Experience with credit, collections and payment systems
  • Demonstrated leadership ability, sound judgment, initiative and the confidence to make timely and informed decisions
  • Manage multiple tasks and activities while maintaining focus on major goals and objectives, and to perform in ambiguous and/or pressure situations

List of Typical Responsibilities For a Manager, Financial Operations Resume

1

Responsibilities For Manager Financial Operations Resume

  • Development and implementation of appropriate business procedures for the unit, supports the design of the appropriate organizational structure and staffing models (including actual hiring, training and retaining of associates), ensuring that the unit's structure and processes are properly aligned with business goals
  • Provides leadership, motivation, technical and risk management expertise, and drives employee engagement and talent development ensuring people are in the right roles, while fostering a sense of teamwork, success, and positive morale
  • Strong knowledge of Excel and other MS tools
  • Management, leadership or supervisory experience
  • Audit/Quality Assurance Review experience
  • Manage and oversee a centralized billing function to ensure consistent and accurate posting of tuition, fees, and all other student charges
  • Responsibility for coaching, development and overall performance management of the team
2

Responsibilities For Senior Manager, Financial Operations Resume

  • Proven leadership capabilities including strategic thinking skills, problem solving and ability to partner with and influence others without having a direct line of authority
  • Ensures that the applicable risks associated with the outsourced operation are being monitored and mitigated appropriately
  • Consult and collaborate cross-functionally with other departments
  • Ensure finance systems are implemented and optimized to deliver value to the Company
  • Identify and implement process improvements across the finance organization to drive simplification and allow improved data availability and reporting to executive management
  • Supervise a team of 2 finance operations analysts to oversee management of all finance systems across the Company
3

Responsibilities For Manager, Financial Operations Partner Resume

  • Provide project management for finance related system implementations and upgrades
  • Manage the production and analysis of monthly, quarterly and annual financial presentations. Partner with Regions, Accounting, Shared Services and other constituents to understand forecast-to-actual variances, and provide insightful analysis to the leadership team to inform the decision-making process
  • Continue to enhance reporting flows and communication across all financial teams
  • Support system and reporting implementation
  • Coordinates the creation of proactive/predictive analytics to enhance understanding of trends and future process improvements
  • Manages additions and deletions of service scope
4

Responsibilities For Manager, Financial Operations Dept Resume

  • Manages the change-order process to ensure alignment with business needs, supports DVP in understanding change order cost implications, and facilitates downstream testing of the change prior to execution. Tracks success post execution
  • Manages existing SLA adherence, including administering penalties and holdbacks
  • Supports content development and schedules monthly, quarterly, and annual operational performance review sessions for offshore teams
  • Manages security and access levels for supplier partners
  • Manage the fee schedule, student information system set up and updates, catalog and website updates and required notifications to students regarding tuition and fees
  • Prepare and distribute 1098-T tax forms for students, calculate 90/10 monthly, and complete other regulatory reporting as required
  • Calculate and reconcile earned and deferred revenue each month and provide journal entry information to the Accounting department for recording in the general ledger
  • Manage the student refund policy and ensure it is accurately and timely enforced
5

Responsibilities For Manager Financial Operations, IS & T Resume

  • Oversee the collection of student receivables to ensure students and third parties are billed timely, discounts and scholarships are accurately applied, payments are posted and deposited timely, and accounts are reconciled monthly per accounting policy
  • Run aging and other AR reports to ensure cash is collected and meets working capital requirements
  • Manage and reconcile the drawdown and return of Title IV funds through the G5 site. Ensure disbursements are posted timely and returns are completed within the required timeframe
  • Knowledge/experience in Accounts Payable Tax Form 1099 filing
  • QL Server processing and coding
  • Work with the Accounting department to define bad debt policies and procedures and manage external vendor relationships to collect and reconcile bad debt
  • Act as liaison for Student Accounts with other student-facing departments (Registrar, Financial Aid, Academics, etc.)
  • Respond to and resolve or make recommendations to leadership for all escalated complaints regarding student accounts
  • Comply with all state and federal regulations related to Title IV administration, GI Bill, and other government fund sources
6

Responsibilities For Manager, Financial Operations OCB Ops Resume

  • Banking, accounting or auditing experience in fiscal operations of similar size and scope to the current MMIS environment in which the position is open
  • Knowledge of governmental accounting standards and practices
  • Proven expertise and experience working cross-functional team, coordinating multiple projects/assignments simultaneously, and completing assigned tasks accurately and on a timely basis
  • Shared Services or other process-intensive experience (e.g. Analytical Services, Manufacturing/Finance Center of Excellence, etc.)
  • Quarterly Budget assessments
7

Responsibilities For Manager, Financial & Operations Analysis Resume

  • Oversee a team of two
  • Works closely with business & functional partners to understand/document their current processes (challenges and inefficiencies), diagnose with improvement opportunities, and develop solutions that enhances effectiveness & efficiencies
  • Actively participates global ERP implementation, assist Procure to Pay process design and roll-out, document future processes, design reporting packages, and train AP associates
  • Acts as project lead/main resource in process improvement initiatives, such as paperless invoice processing, check reduction, 1099 reporting, etc
  • Backs up certain AP and Escheatment tasks when needed, for example, auditing and reporting
  • Actively participates other system implementation projects by assisting change management, process design, data collection, etc
  • Facilitates site integrations as well as process/service expansions
8

Responsibilities For Manager, Financial Operations Lif Resume

  • Manages the activity of professional-level staff within Group Accounts Receivable in the completion of various projects in support of corporate and divisional initiatives
  • Establishes and implements processes, policies, and procedures to support billing setup process
  • Participates along with Sales and Account Management teams in RFP meetings with customers and prospects, to ensure appropriate support and expectations relative to billing
  • ACH back office experience
  • Oversees onshore/ offshore quality controls. Conducts monthly sample audits and follows-up on exceptions
  • Coordinates MAR control documentation, exception resolution; ensures policies and desktop procedures are current
9

Responsibilities For Manager, Financial Operations Resume

  • Oversees onsite performance evaluations for offshore controls evaluations
  • Coordinates interactions between the supplier, operations and IT teams for escalated issues
  • Creates scorecards and templates to track service levels
  • Knowledge of ACH Rules

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