Manager Governance Resume Sample
Work Experience
- Sets goals, develops organizational capability, relates controls & compliance management, information risk management and governance principles to broader organization strategies and objectives, and models how we work together
- Leads and provides oversight to the implementation of technology governance, risk management and controls & compliance management programs to ensure the success of Starbucks
- Acts as the key liaison between the Office of the CTO and designated business customers
- Builds partnerships across all organization levels within Starbucks Technology, internal business customers, technical support resources, and external business partners
- Provides leadership on project teams as appropriate to ensure successful completion on time, and achieving business value objectives
- Developer, documenter, and repository of a standard methodology
- Project management consulting center
- A competency center
- Leader in continuous improvement
- Provide a seat of governing responsibility for project management
- Govern: Drive project success through Enterprise wide support and mentoring on governance, project portfolio management best practices, tools and standardized processes
- Strategy & Planning: Lead the overall Department Strategy, execute against the Global Communications, Talent & Capability Roadmaps and manage Business Operations
- Delivery:Lead Tier 1 / Tier 2 Business Transformations, Multi-Segment and Corporate Programs on behalf of the Executive Sponsor and in alignment with Enterprise Strategies
- Delivery Services: Improve delivery certainty by employing strategic insights and leading best practices through an active engagement model for Segment-led Tier 1 / Tier 2 Programs
- Tools: Establish an Enterprise Project Portfolio Management Platform and integrated Tools strategy in partnership with key stakeholders
- Agile Transformation Program: Support and sustain the adoption of Agile by all practitioners through continuous improvement, advancing the methodology and standards to support TD's evolution
- Corporate Portfolio Delivery Group: Provide project, portfolio management, and governance services for TD's Corporate Segments
- Delivery: Lead Tier 1 / Tier 2 Business Transformations, Multi-segment and Corporate Programs on behalf of the Executive Sponsor and in alignment with Enterprise Strategies
- Delivery Services: Provide Delivery Services on select Major Initiatives through established Centres of Excellence to improve delivery certainty
- Strategy & Planning:Lead the overall EPDE strategy, develop Global Communications, Talent & Capability Strategies and manage EPDE Business Operations
- Delivery Management Excellence:Drive project success through Enterprise wide support and mentoring on governance, project portfolio management best practices, tools and standardized processes
- Data, Analytics and Change Management:Drive Project Delivery Excellence across the enterprise through the optimization of Project Data, Analytics and Reporting and provisioning of appropriate tools. Deliver Enterprise Change Management strategy on behalf of EPDE
- CPDG: The Corporate Portfolio Delivery Group provides PMO services including Project Management and Portfolio Management to specific segments leveraging EPDE capabilities
Education
Professional Skills
- Strong verbal and written communication skills, including public speaking/presentation skills
- Demonstrated ability to manage conflict and build consensus Excellent organizational, communication, prioritization and time management skills
- Strong interpersonal communication skills with relationship management experience
- Prior experience in a security, investigations and/or incident management role, with a strong understanding of related principles and practices
- Strong independent leadership and change management skills
- Essential: strong knowledge and proven experience of Excel, PowerPoint, Word and Outlook as tools to deliver and manage information to a high standard
- Able to prioritise effectively and influence across both the Finance Team and the wider business (including at a senior level)
How to write Manager Governance Resume
Manager Governance role is responsible for planning, leadership, security, integration, finance, technology, design, credit, training, procurement.
To write great resume for manager governance job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager Governance Resume
The section contact information is important in your manager governance resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager Governance Resume
The section work experience is an essential part of your manager governance resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager governance responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager governance position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager Governance resume experience can include:
- Essential: ability to apply analysis to design and effect solutions, supported by strong negotiation/conflict resolution skills
- Enthusiastic self-starter who can work with minimal supervision, ability to change direction quickly and effectively and meet demanding turnaround times
- Demonstrated ability to work with senior leaders to implement policies, processes and procedures, as well as ability to monitor effectiveness
- Able to research and analyze information, draw conclusions, and present results effectively
- Experience in internal/external audit or commensurate experience in a major financial institution or Big 4
- Able to communicate and challenge effectively
Education on a Manager Governance Resume
Make sure to make education a priority on your manager governance resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager governance experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager Governance Resume
When listing skills on your manager governance resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager governance skills:
- Demonstrated ability to analyze information, draw conclusions, add value, to assist partners and present results effectively
- Good planning and organisational skills are a core requirement, including the ability to work in and lead cross functional multi jurisdictional teams
- Excellent people skills are required, including communication across multiple levels
- Excellent negotiation and influencing skills with the ability to work through others to achieve goals and deliverables
- Strong written and oral communication skills for interacting with partners at all levels
- Demonstrated experience leading work of others
List of Typical Experience For a Manager Governance Resume
Experience For Senior Manager, Governance Resume
- Client management skills Excellent knowledge of Excel
- Experience conducting governance-related training and facilitating the inclusion of governance principles into awareness programs
- Previous people management experience with a focus on developing others, coaching for high performance and providing guidance on initiatives
- Thorough understanding of, and experience in, process development and documentation including proficient use of MS Visio
- Experience in leading regulatory or legal compliance programs tied to PCI, SOX, HIPAA or equivalent area (5+ years)
Experience For Senior Manager, Governance & Oversight Resume
- Experience in leading assessment, development or execution to an information security management framework such as ISO 27001 or equivalent (5+ years)
- MBA or relevant master’s graduation from reputed management institutes with strong academic record
- Experience with operational audits
- Strong knowledge of contact centre operations and ability to assess operational risks
- Experience in Project/Program Management
Experience For Manager, Governance & Controls Resume
- Experience in Microsoft Enterprise tools (Project Server/Online, SharePoint, O365)
- BA/BS in business or computer science or appropriate work experience
- Proven track record of successful management, development, implementation or enhancement of Governance, Risk Management and Control for at least 5 years
- Good command of English both spoken and written (at least at B2 level)
- Experience in Information Risk Management, IT Governance, IT Compliance or Data Privacy disciplines (7 - 10 years)
- Managing team members and ensuring their ongoing professional development by providing formal coaching, mentoring and feedback
Experience For Manager Governance Service Delivery Resume
- Establishing an information security governance training program for the enterprise
- Ensuring accuracy, relevancy, and currency of TWDC Information Security Policies and Standards to address new and emerging threats
- Supporting segment information security strategies and management reporting
- Maturing the TWDC Global Information Security Governance domain strategy
- Maintaining the enterprise-wide IT security governance structure
- Ensuring TWDC Information Security Policies and Standards support segment requirements
- Ensuring communication and awareness of the TWDC Information Security Policies and Standards across the enterprise
- Provide mentoring and training across the organization
Experience For Manager, Governance & Process Resume
- Act as the regulatory liaison on operational and reputational risk issues and requirements and provide direction for existing and emerging issues
- Lead / contribute to the ongoing development of the team by sharing information, knowledge, expertise and lessons learned on a regular basis
- Review the weekly Portfolio risk dashboard, working collaboratively with each IC team to establish and implement resolution plans
- Ensure IC teams are kept current on changing policies and procedures
- Disseminate best practices with regards to portfolio management and trading systems; MACs, Burton, FMC
- Contributes to the reduction of operational exposures by aligning governance, risk and compliance principles to business objectives
Experience For Project Manager Governance & Analytics Resume
- Team player who takes initiative to accomplish department objectives and support TDBG guiding principles
- Pro-actively participate in regional/national projects that seek to continuously improve portfolio management
- Prepare pre-approval review of all IPSs, within 12 hours of receipt
- Act as a key liaison between IC teams and Portfolio Risk Advisors
- Acts as a key resource for ICs and APMs regarding complex files, based on a good understanding of portfolio theory, the tax and regulatory environment and related wealth management considerations
- Conduct quarterly office audits within Region and prepare subsequent audit report, MD review
Experience For FTP Business Manager & Governance Lead Resume
- Excellent written communication skills, with the ability to write briefing notes, program and project scoping documents, project and meeting summaries at the appropriate level of detail
- Demonstrated time management and organizational skills with the ability to prioritize and manage multiple initiatives to meet deadlines while ensuring high quality of work; and
- Knowledge of the fraud and security business, related rules and regulations is an asset
- Provide support for analytic projects that enhance team capabilities and augment the broader Risk team’s understanding of the portfolio (e.g., portfolio deep-dives, benchmarking, econometrics)
- Developing and maintaining relationships with senior management in GSL& W
- Learn the processes and procedures in branch offices as they relate to FX trading
- CSAE 3416 Type 2 and Year end Audits including both IT/Financial controls
Experience For Audit Manager Governance Risk Control Wholesale Rural Retail Resume
- Enhance product expertise and drive strategic direction and vision
- SLI IA and Compliance investigations
- Client audits and Regulatory audits
- Manage Regulatory Compliance Risk at SNC O&M
- Perform quarterly and annual audits of process/controls as required
Experience For Associate Manager, Governance & Control Resume
- Responsible to develop, implement and communicate a new Lessons Learned framework for projects across all Business Units
- Manage Project Governance forecast, budget and Technical Centre scorecard updates
- Leads the completion of the ORP, Scenarios and KRIs
- Supports or participates in the education of Control Framework Methodology
- Managing relations with stakeholders within WRR to build and maintain sustainable relationships, to gain acceptance and support from stakeholders for assessments, advice and insights provided by Audit, to be effective and improve WRR’s risk management practices, and to contribute to WRR’s strategic objectives
- Ensuring the increasing requirements of regulators within Audit Rabobank’s WRR business pool, such as audit and account management tasks, are met, and approaching these tasks with a pro-active attitude in order get ahead of the curve
- Contributing to the culture of and to cooperation within Audit in a pro-active way, establishing strong connections between the business and expertise pools in the Netherlands and abroad, while staying true to our goals of being a ‘Trusted Advisor’ and providing ‘A Great Place to Work’
Experience For Technology Risk Manager Governance Resume
- Where appropriate, managing WRR-wide audit assignments, ensuring assignments, advice, insights and tasks are carefully executed, providing reliable and tailored feedback on results, advice and insights, and by doing so contributing to WRR’s risk management and strategic objectives
- Internal auditor certification would be an asset
- Demonstrate operational risk knowledge and experience including design of effective control processes, development of test requirements and testing effectiveness of operational controls
- Manages and continuously updates effective risk management program and controls framework for cloud environments
- Collaborates with business and ST partners to plan, prioritize and resource initiatives
List of Typical Skills For a Manager Governance Resume
Skills For Senior Manager, Governance Resume
- Previous experience championing the TD Project Delivery Framework, including mentoring other team members and influencing decisions for in-flight projects
- Manage existing KRIs and support development of new KRIs including validation and associated reporting; identify and manage new KRIs as necessary
- Comfortable leading large project teams consisting of business and technology skill sets
- Thorough understanding of, and experience in, policy and procedure documentation including proficient use of MS Visio
- 1 or more language other than English Consulting experience in an Auditing role
- Previous experience in, or working with, companies operating a robust financial control environment
Skills For Senior Manager, Governance & Oversight Resume
- Significant background and understanding of technology controls design & operating effectiveness, as well as information risk management principles
- Experience with vendor sourcing and management
- Adaptive, with a demonstrated ability to work in a dynamic, demanding, high-pressure environment
- Experience in dealing with complex and multiple stakeholders
- Experience and knowledge in banking, investments and insurance
Skills For Manager, Governance & Controls Resume
- Strong knowledge and practice of business process management, finance operations reporting procedures and best practice internal control processes
- Good industry knowledge, including knowledge of the Bank’s regulatory environment
- Good organizational understanding of BMO Financial Group and Canadian P&C
- Have relevant tertiary qualification and/or equivalent work experience and a member of a relevant association
- Ensuring a regular and robust review of Arm’s accounting policies for compliance with all applicable local and group accounting standards
Skills For Manager Governance Service Delivery Resume
- Creating training materials for project managers, resource managers, and team members based on Microsoft Project Online/Project server
- Undertaking risk assessments and managing the presentation of risk assessments to various risk and control forums
- Drive consistency in risk and issue management and reporting across region through delivering new or leveraging on existing toolsets, solutions and processes
- Hands-on experiencing delivering large, complex programs at TD
- Perform Training (Classroom and Online/Webex) and System Walkthroughs as required as part of on-boarding new staff into the EPMO
- Provide support for the annual sRCSA process within CEM including risk identification, control development and associated remediation planning
Skills For Manager, Governance & Process Resume
- Support other risk and process-related activities (including Results Driven Marketing) as assigned by senior management
- Develop and maintain standard accounting reconciliation templates, including finance process playbooks
- Manage internal and partner mandated testing and monitoring (Compliance, Privacy, Risk, Audit)
- In depth knowledge of Canadian Privacy, Banking, and Marketing regulations is an asset
- Policy/procedure documentation including process mapping
- Generate cost estimates and provides general financial management, incorporating risk, by leveraging appropriate tools, templates,
- Act as a “sounding board” for ICs on portfolio management issues
- “as needed” basis and annually training for resource managers on how to use the system developed in Microsoft Project Online
Skills For Project Manager Governance & Analytics Resume
- “as needed” basis and annually training for project managers on how to use Microsoft Project Online and Microsoft Project Professional
- Exposure to all elements in all risk elements including operational risk management assurance, fraud and compliance
- Manage relationship with Corporate Audit, including support of department and/or project audits and remediation plans, as required
- Lead the preparation and coordination of monthly risk reporting and informal requests required by CEM and/or Operational Risk Management
- Assist with the development of new Vendor Management Framework and its implementation, particularly with respect to managing Vendor Risk and Controls
- Strategic insight in development, mitigation and associated action planning on how G&C can be more proactive vs. reactive
- Manages relationship at peer or director level within Business Banking
- Manages relationships with project and initiative managers within Business Banking
- Work with parent company on ensuring compliance with group control procedures
Skills For FTP Business Manager & Governance Lead Resume
- Ensures regular maintenance of financial relevant polices including Credit policy and Treasury policy
- Maintain and update Finance’s disaster recovery plan ensuring this is communicated and well understood
- Contribute to the creation and maintenance of a Centre of Excellence within Marketing for Compliance, Privacy, Risk and Audit activities
- Manage reviews of policies and procedures, Controls Self-Assessment (pRCSA/sRCSA), and Quality Assurance/Quality Control testing
- Support Marketing in completion and/or review of NBPAs, PIAs, BTRAs, pRCSA/sRCSA, and other control-function activities/documentation
- Provide advice and guidance to business partners and project team as required regarding best practices in project management
- Accurately forecast and manage assigned budget to provide monthly financial reporting for projects in alignment with Finance standards
- Inquire, learn and report on trends in the industry, best practices in HR procurement, technology procurement, and negotiating strategies
Skills For Audit Manager Governance Risk Control Wholesale Rural Retail Resume
- Thorough knowledge and understanding of the machinery of Government, the policy process and the relevant legislation that underpins the operations of RMS
- Confident communicating across both finance and non-finance stakeholder groups
- Independent self-starter who thrives on developing new processes and relationships
- RBC Wealth Management – PH&N Investment Counsel (“PH&N IC”), Regional Vice President (RVP) & Managing Director
- Coordinate with & assist SLI & Deloitte auditors' annual testing/audits
- Manage reporting process for Quarterly "Sub-Certification" for CEO & CFO Sub-Certificates
Skills For Associate Manager, Governance & Control Resume
- Responsible for assurance and resource schedule including communication to project and functional teams as well as senior leadership
- Responsible for communicating PDS and assurance changes and improvements to the Organization
- Accountable to ensure training is developed and provided to the business units and functional organizations
- Understands and communicates Control Framework requirements to LOB partners to ensure awareness and understanding of accountabilities and impact within the LOB
- Leads the business process mapping to identify controls and gaps
- Deep knowledge of all aspects of the TD Project Delivery Framework
- Create and maintain Enterprise Document Library and SharePoint Knowledge Base
- Have comprehensive knowledge of the employment legislation and regulations and awards
Skills For Technology Risk Manager Governance Resume
- Have comprehensive knowledge of the employment legislation and regulations and awards; and
- Provides leadership oversight on the design, implementation, and integration of governance, risk & compliance processes for specific business areas or departments
- Provide support for annual pRCSA process within CEM including inventory management, process mapping, risk identification, control development and associated remediation planning
- Management experience with 7+ years of experience in the financial services industry
- Experience, ideally in the areas of compliance and privacy, with some experience in risk management
- Experience, ideally in the areas of privacy, compliance, operational risk, audit or information security
- Proactively mentor managers to, in-turn, promote consistent career management, performance measurement and skill development of junior staff
- Establish effective project oversight and other governance bodies, and engage the correct levels to support the direction for the project
- Manage Business Continuity Plans for two groups within CEM including annual impact assessment, plan development, testing and executive approval
List of Typical Responsibilities For a Manager Governance Resume
Responsibilities For Senior Manager, Governance Resume
- Experience in the development and delivery of policy, procedures, compliance and governance frameworks
- Common sense, pragmatic, practical approach, with the ability to make good decisions
- Have a point of view and share opinion in a skillful and authentic way
- Professional experience in governance, risk management and/or internal compliance
- Proven ability to engage and influence stakeholders in a complex environment
- Represents the Phone Channel on enterprise-wide or cross business committees helping to identify risk, providing counsel and direction for complex situations
- Manage and oversee project reporting across the portfolio, ensuring consistency, and ability to report at the detail and aggregate level
Responsibilities For Senior Manager, Governance & Oversight Resume
- Be able to solve complex/sensitive funding and delivery issues while balancing governance and control objectives
- Liaise with internal audit to support their planning process and facilitate delivery of the internal audit programme
- Provide coaching, mentorship and guidance to project practitioners, business and executives within the Corporate portfolio
- Elicit cooperation from people over whom there is no direct control
- Extends GRC support internationally to support global business operations
- Leads and provides oversight to risk & controls management activities to identify opportunities and proposes projects to improve ST services, processes and infrastructure
Responsibilities For Manager, Governance & Controls Resume
- Ties Starbucks Technology Risk to Operational & Enterprise Risk Management functions, keeping leadership apprised of risk indicators and costs to implement risk management strategies
- Provides coaching, direction and leadership support to team members in order to achieve partners, business and customer results - Manages and develops a skilled team with thorough knowledge of technologies and services, and ensures that work is done in accordance with established standards
- Ensure real business value through project, business and strategic alignment
- Ensure uniform application of best practice across all teams
- Implement a consistent set of tools and processes for projects
- Maximize resource allocation, particularly of high value resources
- Provide subject matter expertise (SME) for all PPM related tools
Responsibilities For Manager Governance Service Delivery Resume
- Acts as primary/key risk & regulatory contact for all Phone Channel Business Segments (Everyday Banking, Borrowing, TDI, TD DI and Canadian Collections & Recovery), 2nd Line of Defense, 3rd Line of Defense (Audit) having an expert knowledge of risk management and regulatory matters at an enterprise, business and industry level
- Contributes to the strategic direction of the Phone Channel North American Governance & Operations Solutions Group function by having industry, external and internal business awareness; recognizing and anticipating trends and; identifying issues and opportunities and recommending action to senior management
- Actively manages relationships and works closely with Operational Risk Management, AML, Legal and Compliance senior management to provide guidance, expertise, counsel, policy direction and education on regulatory and risk management issues to the North American Phone Channel
- Manage and oversee other risk areas including credit risk, reputational risk, fraud risk, privacy risks, people risks, marketing risk etc. requirements and related issues to ensure consistent compliant outcomes across the enterprise in addition to the diverse Business Segments of the North American Phone Channel
- Oversees the Senior Governance Officers subject matter experts with respect to their involvement in enterprise risk and compliance initiatives (e.g. FATCA, CASL etc.)
- Interpret impact and advise management of current and emerging compliance issues to ensure that anticipated regulatory changes are considered in business strategic plans
- Risk Management orientation and experience with a focus on Regulatory Compliance
- Review, edit and negotiate Change Orders and Amendments to the HR Outsourcing Services Agreement
Responsibilities For Manager, Governance & Process Resume
- Demonstrated ability to work with senior leaders to implement policies, processes and procedures, as well as ability to monitor effectiveness and overall compliance
- Strong project management skills are an asset
- Demonstrated ability to manage conflict and build consensus within TD
- Understand, interpret and apply regulations and policies and appropriately align these with business appetite and risk profile
- Review, edit and negotiate basic contracts and other transactional documents (e.g. SOWs, NDAs, Change Orders, and Amendments) for the procurement of products and services used by Marriott's HR department, including technology such as hardware, software, and services
- Liaison with the HR COEs, HR leaders, IT (including Security and Data Privacy teams), Finance and other key stakeholders to ensure all necessary Marriott processes, controls and checks needed to execute contract are fulfilled. Proactively communicate contract terms and procedures to stakeholders
- Interpret contracts and perform business analysis of agreements under consideration, and coordinate with manager or legal regarding any legal issues
- Assist with running the Contracts Management System for the HR Contracts Dept
Responsibilities For Project Manager Governance & Analytics Resume
- Serve as a point of contact or liaison between Marriott and Vendors on contractual questions
- Lead contract negotiations with Vendors; assist with contract negotiations with Vendor counsel
- Research and analyze market in order to source Vendors through a competitive RFI/ RFP process
- Communicate expectations and standards with key stakeholders and Vendors
- Protect Marriott's interests, property, confidential information and marks
Responsibilities For FTP Business Manager & Governance Lead Resume
- Communicate and summarize contract and business deal for management
- Assist in managing Vendor relationship after contract execution, including monitoring adherence to service levels, issuing Vendor scorecards, and resolving disputes
- Professional qualification in finance (ACCA, ACA) or equivalent
- Highly motivated, collaborative and results driven
- Expert level knowledge in external regulations and standards such as SOX, PCI or similar
Responsibilities For Audit Manager Governance Risk Control Wholesale Rural Retail Resume
- Align IT Governance to a global, fast paced and dynamic environment
- Certifications such as CISSP, CISM, CIPM or others focused on controls assurance, information security, data privacy or information risk management is desired
- Annual Company Financial Influence
- Oversee Attestation management across CEM for Diamond and CCAM systems
- Act as Privacy Representative for CEM, including management of Privacy Impact Assessment (PIA) submission process, providing expertise on all CEM Privacy-related matters and liaison with enterprise Privacy Office. Also manage ongoing maintenance of CEM Specific PIA guidelines
- Act as a member of enterprise Incident Management Community and Emergency Operations Centre teams including participation in annual, quarterly and ad-hoc simulations, tests and actual risk events
- Experience, ideally in the areas of compliance, privacy, risk management
- Extensive knowledge of social media/digital channels an asset
Responsibilities For Associate Manager, Governance & Control Resume
- Review/update controls annually
- Partners Directly Managed 6-10
- Microsoft certifications for either Microsoft Project Server/Project Online and Microsoft Project Professional required
- CISSP, CISM, CISA or equivalent
- Develop and maintain a proactive understanding of the BI (First Line Group and Risk) governance structures in the context of ERMF, policy and regulatory requirements, e.g.
- Gather market and customer requirements to inform the roadmap and product strategy
Responsibilities For Technology Risk Manager Governance Resume
- Gather competitive intelligence and provide content on competitive tactics
- Quick learner, and self-starter
- Background in Privacy, Compliance, Audit, or Operational Risk functions
- Knowledge of Canadian and International privacy legislation and privacy principles
- Extensive knowledge of digital, data and analytics compliance as asset
- Thorough understanding of, and experience in, policy and procedure documentation including proficient use of MS Visio, risk systems and preparing power points decks
- Review policies to ensure alignment with strategic priorities and the annual policy agenda