Manager, Healthcare Resume Sample
Celestine Abbott
69541 Emard Fall,
San Francisco,
CA
+1 (555) 872 9811
Work Experience
Account Manager, Healthcare
07/2017
-
PRESENT
Los Angeles, CA
- Establish and maintain communication and accountability among MC H&M SEs
- Implement and track performance and activity metrics
- Maintain open communication with MC GMs
- Train salesforce on competitive selling/strategizing
- Coordinate creation and execution of key account strategies and provide senior exec presence in key accounts
- Managing, on average, 3-5 key accounts per H&M SE
- Regular visits or conversations with key account top management
Segment Manager, Healthcare & Medical
03/2014
-
01/2017
New York, NY
- Develop annual sales forecast - Collaborate with Plant Mgrs and Finance to optimize accuracy to the extent possible
- Break forecast down to individual territories, assign quotas, drive reps to exceeding quota
- Interface with MC GMs on all forecasting
- Regular contact and travel with sales reps
- Enhance communication to and from TSS plants
- Work and strategize business
- Motivate and mentor reps to improve performance
- Participate in Exec Budget setting and implementation
Operations Manager, Healthcare
10/2011
-
12/2013
Los Angeles, CA
- Facilitate solutions to operations issues that impede sales
- Manage Quotations team to reduce turnaround times
- Interface with Plant Mgrs to resolve customer issues
- Push and assist all facilities to improve project lead time
- Work directly with all facilities’ engineering teams and product managers to gain commitment for new projects and opportunities
- Provide direction and assistance on all large, problem accounts
- Assist with all project pricing negotiations
- Negotiate with customer
- Discuss with MC GM
Education
University of Mount Union
2005 - 2010
Bachelor's Degree in Marketing
Professional Skills
- Effective, concise, and professional written, verbal and presentation skills
- Exceptional customer service, communication and follow-up skills are critical
- Proven track record of success in developing and building an early stage business within reselling channel Partner’s
- Three (3) or more years’ experience with training, instructional design or learning management
- Experience participating in/leading system design and implementation initiatives
- Experience with reporting tools (including Crystal Reports and Microsoft Access)
- Experience managing a team of reporting analysts
How to write Manager, Healthcare Resume
Manager, Healthcare role is responsible for training, software, analysis, messaging, finance, integration, database, recruiting, auditing, purchasing.
To write great resume for manager, healthcare job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Healthcare Resume
The section contact information is important in your manager, healthcare resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Healthcare Resume
The section work experience is an essential part of your manager, healthcare resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, healthcare responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, healthcare position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Healthcare resume experience can include:
- Lead brand programs across inter-agency teams (IATs) and effectively represent Golin as a collaborative partner
- Impeccable organizational skills with the ability to juggle multiple projects
- Client services experience, ideally involving writing reports for both technical and nontechnical audiences
- Experience reviewing abstract data and drawing actionable conclusions
- Experience supervising or managing teams and/or projects
- Programming experience in SQL, SAS or similar application language
Education on a Manager, Healthcare Resume
Make sure to make education a priority on your manager, healthcare resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, healthcare experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Healthcare Resume
When listing skills on your manager, healthcare resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, healthcare skills:
- Proven independent performer; yet able to work effectively in a team environment
- Participate in professional development activities to improve liaison and relationship building skills
- Strong ability to manage multiple priorities simultaneously
- Strong client-service experience and passion for working in a team environment
- Work with field team to effectively utilize Specialists and System Engineers via joint sales calls and on-site assessments
- Seek opportunities for exploitation for the company’s benefit and effectively utilize technology, both internally and externally
List of Typical Experience For a Manager, Healthcare Resume
1
Experience For Account Manager, Healthcare Resume
- Team player, astute business person with healthcare industry experience and outstanding success managing channel based Partners
- Good feeling for numbers in order to plan the right, challenging goals and to monitor them
- B2B (business to business) marketing experience required
- Hands-on experience as a project manager leading business and technology strategy projects and full life cycle software implementation projects
- Experience with Tableau reporting software highly desirable
- Demonstrate product knowledge and how our services can meet the client needs
- Leverage knowledge and experience to educate potential customers on the benefits of the Hyland solution
2
Experience For Segment Manager, Healthcare & Medical Resume
- Triage incoming calls routing through the Society's nationwide telephony network and connect to appropriate staff member, volunteer, department or local office
- Develop contacts in engineering, supply chain, operations, technical, purchasing and business at all major customers
- Core knowledge of the Partner ecosystem selling into the healthcare provider segment and the differentiating drivers
- Engage client in strategic discussion regarding services, emerging trends, and legislative issues
- Works closely with AVP of Corporate Relations and Marketing to develop business practices surrounding sponsorship fulfillment and implementation
- Supports data and resource needs for the Corporate Relations staff team, including pulling reports on sponsorship revenue, relationships and corporate teams
- Work with volunteers in the distribution, collection and reporting of MS Navigator survey outcomes
3
Experience For Inside Account Manager, Healthcare Resume
- Provide project support in creating MicroSoft Office documents and surveys upon request
- Assist volunteers in literature and packet inventory and daily mail posting
- Develop opportunities for growth at existing customers
- Develop an in-depth understanding of the OEM’s business and customers and recommend product, service, and price actions based on this information
- Expand Scott Medical Products' presence by adding new products and services at customers to develop and expand our competitive advantage
- Accountable for expanding the healthcare revenue within assigned Partners
- Provides input to Area management on Partner strategy, route to market, and disciplined practices resulting in revenue generation
- Develops tactics to generate new sales (acquire) and expand (develop) existing business within assigned Partners
4
Experience For Operations Manager, Healthcare Resume
- Responsible for representing CVLT healthcare value proposition, program, and related processes to the Partner’s
- Identify additional opportunities in existing clients
- Develop an understanding of the client needs
- Coordinate services and teams across functional areas ensuring seamless integration from the client perspective
- Facilitate opportunities to deepen the client relationship through increased solution building Deliver proposal for new services to client
5
Experience For Major Account Manager Healthcare Resume
- Engage Finance to implement client billing
- Develop and manage ongoing field coverage sales model
- Drive interdepartmental collaboration and use as a resource in developing customer relationships
- Actively participate in engagement planning
- Manage project delivery, including supervision of staff and senior consultants, and preparation of high quality project reports
- Ensure accountability to Society corporate and brand guidelines, business processes and protocols, information sharing, etc
- Corporate resource support and training 30%
- Supports implementation of corporate training to ensure staff understand strategic direction and utilize resources and tools accessible to support their work
6
Experience For Customer Account Manager, Healthcare Resume
- Leads partner-specific training to ensure fulfillment of benefits and stewardship of relationship across the country
- Develop detailed sales/marketing plans and sales forecasts
- Assist to structure deal
- Owns the vision and direction of product and solutions offerings for the Healthcare sector for Iron Mountain
- Determine the most effective solution for the market, through an expert view of the market conditions, how attractive they would be, how the solution would address the market need, the size of the market and whether the solutions fits the strengths and competencies of Iron Mountain
- Manage all phases of the product life-cycle (cradle to grave), leading cross-functional teams and partnering with sales, marketing, operations and development to continuously align/adjust the Go-To-Market (GTM) strategy in response to customer feedback and emerging industry trends
- Act as a thought leader to deliver thoughtful information (webinars, conferences, blogs, etc.,) to influence customers, buyers, research analysts, key editors in the press, and other third parties
7
Experience For Manager, Healthcare Provider Engagement Resume
- Monitor and analyze key performance indicators to determine how well Iron Mountain is performing in the market, how it impacts the company operations, and ultimately, how it contributes to Iron Mountain’s overall profitability
- Healthcare industry experience ideal
- Support sales teams with training on solutions, general market awareness and opportunity support
- Ongoing, independent understanding of the healthcare industry’s technology/communication needs, business drivers and pain points and how they translate to Spectrum Enterprise solutions. Development of insightful messaging that drives engagement and lead generation
- Proven track record of creating and implementing innovative digital customer acquisition programs that align with the buyer’s journey and focus on generating new business leads in support of achieving/exceeding sales growth and revenue goals
- Oversees the creation, maintenance and distribution of a calendar of all planned healthcare focused lead gen marketing activity
- Answer basic requests for information about MS and referrals that do not require connection with an MS Navigator
- Report feedback from constituents to supervisors on problems with website registration processes
- Provide technical support in the development of MS Navigator tools, resources and reports
8
Experience For Field Sales Manager, Healthcare Resume
- Five years of applicable work experience including four years of experience in one of the following with a Top Ten public accounting firm: accounting, advisory, financial audit, or transaction experience along with prior experience working for or with healthcare companies
- Implementation of marketing strategies including product direction, advertising, packaging, pricing, expense budgets, profit plans and future product development to manage a product or product category’s life cycle
- Experience in managing technology partnerships in Healthcare enterprise software, virtualization, storage and/or data center spaces, including a deep network of contacts in these spaces
- Comfortable driving initiatives with large Healthcare players as well as start-ups
- Develop justification tools through the use of internal and external data, literature studies and other empirical evidence for Bard Care businesses that demonstrate the economic value that Bard’s products bring to its customers
- Qualified membership of recognized professional accounting body
- Streamline workflow. Work closely with the Chief of Health Analysis and team’s scientific lead to identify and implement process improvements, determine data-management objectives, and ensure the team efficiently supports the needs and priorities of other departments
- Professional experience with demonstrated success in managing projects and programs
- Negotiating Supply Agreements with OEM’s
9
Experience For VP, Account Manager, Healthcare Resume
- Be responsible for ensuring Product owner’s voice is heard and features and functions are appropriately ranked
- Have the ability to identify and develop solutions to meet Distributor’s needs
- Serve as key point of contact for distributor’s category and inventory management personnel. Penetrate accounts at deep levels to look for new value for AN both top line and bottom line. Position is responsible to find, develop and implement these new opportunities
- Remain constantly alert for changing market conditions or any opportunity that would directly or indirectly impact the Division’s effectiveness; communicate to AN leadership in timely manner. Bring forward recommendations for business process improvement based on Distributor feedback
- Travel: 40% travel to manage accounts and industry conferences
10
Experience For Success Manager, Healthcare Life Sciences Resume
- Serve as the primary Scott Medical Products representative at the major OEM customers
- Manage multi-location global customers
- Negotiate long term contracts which are favorable to Scott Medical Products’ business interests
- Develop and implement account strategies
- Provide technical solutions for customer’s existing processes and recommend and implement new and existing technologies to improve customer's competitiveness
- Collaborating with peers to write compelling content that describes the product’s ability to meet buyer needs, solve market problems and/or fulfill aspirations, creating internal positioning guides as well as external messages and assets focused on key market segments, buyer personas and buying stages and to grow our base
- Experience working in, and deep domain knowledge of, the healthcare industry and market landscape
- Develop strategies for creating pipelinefor new offerings as well as upsell, cross-sell and account-based marketing programs to grow existing relationships
- Comfort working with hospital executives, physicians, IT specialists and other members of the care process
List of Typical Skills For a Manager, Healthcare Resume
1
Skills For Account Manager, Healthcare Resume
- At least five (5) years of demonstrated ability to write and implement effective marketing plans and initiatives
- Experience with Statistical Software (including SAS, R, Minitab, SPSS)
- Experience with health-related data analysis and reporting
- Experience in specified field such as sports sponsorship, event marketing or industry-specific
- Experience participating in the development of Web-based software, via Agile scrum methodology
- Experience performing financial analysis of health care data
- Public accounting external audit experience in the Healthcare industry
- Healthcare external audit experience with hospitals, health systems and/or senior living
- Experience and core knowledge of the GTM models for leading clinical application ISV’s (Epic, Meditech, Cerner)
2
Skills For Segment Manager, Healthcare & Medical Resume
- Demonstrated ability to create and implement analysis/modeling that converts raw data into actionable business insights
- Ales experience (industry related preferable) is required
- Experience in direct customer sales is required
- Use of Microsoft Office Suite m andatory with basic skill levels is required
- At least five (5) years’ experience in the healthcare industry
3
Skills For Inside Account Manager, Healthcare Resume
- Ability to build consultative effectiveness and establish trust
- Experience in relevant role in health care system or as a Consultant in public health care
- Strong financial statement audit background
- A strong healthcare industry expertise
- Experience in data analysis, decision support, medical economics, healthcare informatics, or managed healthcare
- Demonstrated ability to analyze and report on business units, products or service lines with minimal supervision/direction
- Understanding of customer’s specific business goals
4
Skills For Operations Manager, Healthcare Resume
- Making an impact on the healthcare environment
- Facilitating and managing performance
- Articulating and cascading the vision and values
- Oversee traditional, digital and social work, including analytics, strategy, creative, influencer marketing, engagement and paid media
- Serve as culture builder and mentor, driving innovation and ideas while sparking team members’ careers
- A successful record of directing and deploying staff and senior associates on multiple, simultaneous engagement
- Launch new products to clients through sound business planning and forecasting
- This job requires the ability to accurately process a high volume of contacts while maintaining a professional and welcoming demeanor
5
Skills For Major Account Manager Healthcare Resume
- Familiarity with EPIC and Clarity reporting data warehouse
- Manage day-to-day activations across the business including plan development, material development and review
- Take a leadership and highly visible role in business growth and targeting efforts
- Understand all contractual terms and negotiate these terms representing Scott Medical Products’ best interests
- Refine, interpret, and deliver contracts and ancillary agreements to the sales teams by working with Legal, membership, clinical and IT
- Deep understanding of the business and technical contexts in which key accounts are situated
- Successful enterprise software sales history in selling to the healthcare provider industry
- 5-10 years of successful enterprise software sales history in selling to the healthcare insurance industry
6
Skills For Customer Account Manager, Healthcare Resume
- Coordinates HCS department responses/reports to State healthcare agencies, regulators and partners regarding contractual and regulatory issues
- Drive add on product sales to existing clients
- Implement marketing campaigns for product growth
- Interact with the other LG B2B BU’s to Cross-Sell their products into this customer base
- Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment
- Strategic Partner Execution; demonstrates a clear consultative vision, understanding of a channel Partner’s business, strategy, organization, culture, and compelling reasons to act
- Experience in the high-tech, software, informatic or information-services sector
7
Skills For Manager, Healthcare Provider Engagement Resume
- Attracting, developing and retaining talent
- Basic knowledge of Microsoft Power Point and Microsoft Word
- Knowledge of the Healthcare/IT Industry and the ability to translate that knowledge into a
- Accomplished oral and written communication skills, strong and intuitive interpersonal skills. Ability to effectively interact with individuals at all levels within and outside of the Association on a wide variety of issues (stakeholders, volunteers, staff, vendors and distributors)
- Assist quality improvement/research staff in the creation of an annual quality agenda to define the organization’s opportunities and proposed areas of focus
- Collaborate closely with staff to execute the organization’s quality strategy with the American College of Cardiology (ACC) and other healthcare quality organizations
- Advance own sales techniques and skill-set
- Experience in inside sales is extremely helpful
- Support the AHA/ASA’s work on national activities involving other healthcare quality organizations/agencies
8
Skills For Field Sales Manager, Healthcare Resume
- Responsible for clinical teams (including operational teams, where integrated) performing one or more of the following activities: care review/utilization management (prior authorizations, inpatient/outpatient medical necessity, etc.), case management, transition of care, health management and/or member assessment
- Rewarded for your success
- Gain relationships and help others achieve their goals
- Work with a dynamic and work-together team mentality
- Interact with different people everyday
9
Skills For VP, Account Manager, Healthcare Resume
- High level of English is required´
- The business language in Reckitt Benckiser is English, therefore fluency in this language is essential. Fluency in other languages(s) is advantageous
- Works closely with business partners in Health Services, Government Market Solutions, Finance, Commercial Markets, and the Center for Prevention to drive progress toward achieving the strategic goals of the company
- Progressive industry experience in data analysis, statistical methods, and tools
- Staff, team lead, or project lead experience
- Significant experience with statistical software suites (e.g. SAS, R, Stata); strong understanding of database structure, relational database concepts, emerging platforms (e.g. Hadoop, Aster), and data architecture
- Experience in project management, collaboration, teamwork, and cross-functional assignments
- Approach complex, ambiguous business issues with creative ideas and solutions
10
Skills For Success Manager, Healthcare Life Sciences Resume
- Knowledge of healthcare industry including health policy, health insurance, benefit plans and product features, provider contracting, reimbursement, and care management programs
- IT experience; exposure to Unix environments
- Experience in account management/business development is required
- Navigate MS Office (especially Excel) in a fast-paced, deadline-oriented, metrics environment
- Mentor and coach junior staff
List of Typical Responsibilities For a Manager, Healthcare Resume
1
Responsibilities For Account Manager, Healthcare Resume
- Experience with cleaning, aggregating and pre-processing data from varied sources
- 2+years’ experience as a Product Owner and/or Product manager in the Agile software development methodology
- A strong healthcare industry expertise
- A proven track record of over-quota achievement
- Ability to operate in an entrepreneurial environment
- Experience with Medicare Part C or Health Insurance Marketplaces highly desirable, particularly with CMS risk adjustment models
2
Responsibilities For Segment Manager, Healthcare & Medical Resume
- Managing recurring activities to ensure timely and accurate payment and reporting and compliance with government or private payer reporting requirements
- Developing, producing, and analyzing reports and data required to understand the key drivers of the relevant business unit or service line
- Working closely with Marketing to execute sponsorship benefits on core materials, signage, digital and social assets, etc
- Providing pricing support for provider group and Medicare Advantage plan
- Participating as a key member in strategy discussions and meetings with the KS executive team, third party payers, and employers
- Understanding of advanced analytics (e.g., statistics, simulation, optimization) and methods such as time series analysis and longitudinal studies
- Interest in and understanding of today’s communications landscape. Show passion for interesting and engaging integrated communications
3
Responsibilities For Inside Account Manager, Healthcare Resume
- Manage and develop client relationships and practice staff working on Medicare/Medicaid Reimbursement engagements in the Senior Living and Hospital space
- Great track record of working cross functionally with engineers, sales, developer evangelists, business development, and community leaders
- Advanced selling skills and deep understanding of the industry, at least 5 years’ experience selling software solutions, medical equipment or information products to similar customers
- Demonstrated, successful product management or ownership
- Partner as staff liaison to the Healthcare Advisory Committee (if applicable) including work with advocacy staff on barriers to MS care
- Senior channel sales position specifically focused within the healthcare Provider segment
4
Responsibilities For Operations Manager, Healthcare Resume
- Manages the healthcare business within regional and or national based Partners
- Viewed as and builds a trusted advisor relationships with senior channel leadership
- Identify opportunities with new clients
- Participate in the business development and sales process (SOW, resource requests, project budget and other documents as needed)
- Understand client's business and industry context
- Understand the client's values and vision
- Understand the client roles and their political environment
- Understand the client's success measurements
- Build relationship of trust and partnership with the client
5
Responsibilities For Major Account Manager Healthcare Resume
- Act as the single point of contact from a strategic and overall perspective for the client
- Monitor the progress against the SOW and identify changes, as well as processes outside the SOW
- Establish target account strategies and implementation plans
- Assist in development and implementation of segment goals and strategies
- Insure collaboration between inside sales and Account Executives in the development of account strategies, follow up programs and new business development
- Utilize professional relationship management plan to strategically identify, prioritize and nurture healthcare provider relationships in comprehensive care specialties
6
Responsibilities For Customer Account Manager, Healthcare Resume
- Maintain and grow relationships with existing Partners in MS Care; identify and develop new Partners in MS Care relationships
- Connect healthcare professionals and future healthcare professionals with an interest in MS to the Society and to one another
- Work with healthcare providers to increase referrals so the Society
- Identify gaps in access to MS care and work with staff and volunteer leaders to develop strategies to address these gaps
- Work with the healthcare access team to track healthcare provider interactions and measure the impact of resources and support for healthcare professionals and people living with MS
7
Responsibilities For Manager, Healthcare Provider Engagement Resume
- Support cultivation of MS researchers through a coordinated plan with the Research and Individual Giving teams
- Achieve sales targets within budgetary constraints, through selling, negotiating and through the execution of the company’s 3D objectives with assigned geographical zone
- Implementation of the 3D’s in the pharmacy
- Healthcare Provider Engagement: 70%
- Leads the development of overall client strategic plans and goals in conjunction with social media and digital strategists. Manages account teams assigned to specific clients
- Serves as the primary contact and liaison between the agency, assigned client and third party partners in all matters
- Provides leadership and serves as a role model for team members, providing clear direction, inspiring action, creating growth opportunities and fostering a culture of collaboration across team functions
- Supervises and provides overall leadership and direction in recommending short-term and long-range goals and objectives for assigned clients. Leads client teams in planning and developing programs and services that are consistent with the clients mission and strategic plan
8
Responsibilities For Field Sales Manager, Healthcare Resume
- Responsible for the fiscal management of assigned client budget Accountable for the development, management and evaluation of operating budget, and for achieving objectives while operating within budgeted expense targets
- Manage time and work flow and create effective call plans
- Experience in Healthcare Software sales
- Experience in enterprise software sales specific to the healthcare industry
- Collaborate in the new business process to actively purse and land new clients for the agency
- Ensure that all KPI’s are met, for all areas of responsibility, on a monthly basis
- Manage multiple Agents and Team Leads potentially in multiple North America Geo’s
9
Responsibilities For VP, Account Manager, Healthcare Resume
- Participate in the development of industry thought leadership, including identifying new approaches and methodologies to integrate into current service offerings
- Supervise Audit Seniors and Supervisors on engagement teams and function as an in-charge facilitating field work by monitoring and reporting regarding productivity and adherence to work plan schedules on each assignment
- Corporate sponsorship execution, fulfillment and logistics 35%
- Supports development and preparation of customized multi-market/national sponsorship proposals utilizing standardized templates and tools, as well as any information gathering/research needed to develop proposed partnership strategy
- Works with Director, Corporate Relations and Manager, Corporate Relations to outline expectations, timeline and management of sponsorship fulfillment and logistics, and supporting staff communication
- Coordinates onsite sponsorship execution and logistics with local market development staff
- Ensures collection of assets and reporting required to complete sponsorship recap and/or services outcomes report; produces recap or outcomes report accordingly
- Supports invoicing and tracking of sponsorship fees and payments
10
Responsibilities For Success Manager, Healthcare Life Sciences Resume
- Corporate relationship development and management 35%
- Serves a primary role in managing day to day multi-market or national sponsor relationships, working closely with the Corporate Directors, Managers, and sponsor representatives and their agencies
- Understands corporate partner overall engagement with the Society and strategic objectives and works to cultivate the relationship over time, introducing new areas of opportunity and engagement including corporate team cultivation, employee giving, foundation gifts or grants, and volunteerism
- Works closely with Corporate Directors / Managers, corporate facing staff, and Presidents / Executive Directors across the country that liaise with sponsor representatives to ensure execution of partnership and ensure corporate stewardship
- Supports onsite execution in key markets as appropriate and needed based on strategic relationships management
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