Manager, HR Operations Resume Sample
Deshaun Brakus
803 Malachi Plains,
Detroit,
MI
+1 (555) 795 6741
Work Experience
Manager, HR Operations
02/2018
-
PRESENT
Houston, TX
- Meet with business and/or functional management to discuss and respond to their needs for technical, project management and/or operational support. Develop related plans, budgets and timeframes as appropriate
- Lead and manage the team who act as first point of contact for inquiries from employees and managers related to benefits, payroll, compensation, employee relations, performance issues, and other HR concerns
- Provide hands on support for escalations or non-standard and confidential projects or cases
- Provide strong advocacy for your team on personal/professional development opportunities, and work actively with them to find mutually beneficial growth opportunities
- Evaluate team skills, growth, and opportunities frequently, to make the most of our dynamic resourcing model, including our global resources in APAC and EMEA
- Work with cross-functional and HR functions to rollout and train the HR Operations members on new subject matters or support topics
- Partner cross-functionally on corporate projects/initiatives
Senior Manager, HR Operations
12/2014
-
08/2017
Dallas, TX
- Participate as a key lead in the broader HR Operations functions, partnering with HRIS, Legal, Compliance, and the HR Leadership team such as M&As and re-organizations
- Manage the country functional area in collaboration with Singapore/Global functional leaders
- Deliver service as defined in the service catalog
- Provide feedback to the functional communities on service catalog items
- Provide tools and resources to enable service delivery
- Serve as the country point of accountability for the service delivery of functional area
- Ensure local relevancy in the functional areas in partnering with Singapore and Global leaders
- Act as a local subject matter expert in the governance and compliance to the country law
Manager HR Operations, HQ Switzerland
05/2009
-
06/2014
Chicago, IL
- Identify internal and external customers and stakeholders for your service
- Set expectations and collaborate with customers and stakeholders to effect the appropriate level of service
- Collaborate and partner with the CoE to anticipate future state
- Partner with HRBP to understand business needs
- Partner with stakeholders to ensure program compliance with applicable laws, regulations, and internal policies
- Experience working with Human Resources operations, processes, policies, principles and procedures in such areas as Compensation and Benefits, Staffing and Employee Development, Employee Learning and Development, Employee Communications, Global Job Evaluation, Legal and Corporate Compliance
- Experience leading a team
- Experience as an HR consultant to Business leadership
Education
Montana State University - Northern
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Strong customer service and communication skills with proven ability to be sensitive and apply confidentiality
- Good team player, with excellent interpersonal and communication skills
- BS or BA in Human Resources, or equivalent combination of education and experience which provides the required knowledge, skills and abilities
- Strong experience evaluating system options, managing data integrity, and leading projects to optimize utilization
- Process mapping and re-engineering skills
- Experience working in global organization with international experience is highly desired
- Adjust to shifting priorities and demonstrate flexibility and resilience in a fast-paced environment
How to write Manager, HR Operations Resume
Manager, HR Operations role is responsible for interpersonal, organization, leadership, research, analysis, payroll, training, analytical, retail, finance.
To write great resume for manager, hr operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, HR Operations Resume
The section contact information is important in your manager, hr operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, HR Operations Resume
The section work experience is an essential part of your manager, hr operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, hr operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, hr operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, HR Operations resume experience can include:
- Strong analytical and problem-solving skills to understand data gaps and root of source data
- Demonstrated analytical skills, including the ability to collect, summarize and draw conclusions from data
- Exercise sound judgment and strong decision-making skills
- Experience with applicant tracking systems or hiring/onboarding experience with hires in high-volume locations required
- Experience in effective stakeholder management with a bias towards delivering superior customer service
- Solid analytical, problem-solving experience
Education on a Manager, HR Operations Resume
Make sure to make education a priority on your manager, hr operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, hr operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, HR Operations Resume
When listing skills on your manager, hr operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, hr operations skills:
- Excellent communication and presenting skills. Experienced in creating and delivering presentations to different audiences and high-level management
- Excellent planner: understands priorities and effectively manages workload and projects to meet objectives
- Strategically plan and identify issues and bring about resolution. Excellent project-management and project-management skills required
- Distribute work (potentially across regions) as necessary based on staffing, skills/knowledge, and priorities
- Strong customer service orientation, proactive and solution focused with an ability to deal effectively with difficult interactions and tough issues
- Excellent interpersonal and communication skills and ability to communicate and influence at higher levels in the organization
List of Typical Experience For a Manager, HR Operations Resume
1
Experience For Senior Manager, HR Operations Resume
- Monitors and regularly reports on ROI (return on investment) data and HR metrics to senior leadership to demonstrate the overall effectiveness
- Working knowledge of Workforce Planning and Organizational effectiveness
- Ensures the testing of proposed talent acquisition processes, systems, guidelines, signing, tactics, tools and forms to ensure effectiveness
- Serve as Oracle HCM systems expert, understanding our data and enterprise structures; experienced with creating ad hoc reports
- Extensive experience driving for results and crossing the finish line for our internal customers
2
Experience For Manager HR Operations Resume
- Provide leadership to direct reports and manage a highly capable team through training and development of skilled professionals to meet the business needs
- Develop effective communication and education materials for employees; ensuring the delivery of timely and accurate information to employees
- Analyze and resolve complex administrative issues of a broad scope using independent judgement and solid attention to detail
- Think on your feet problem solving ability; strong executive presence
- Experience leading a team of HR Operations professionals
3
Experience For Manager HR Operations, HQ Switzerland Resume
- Monitor employee and manager experience to ensure team is meeting expectations for service
- Consulting with Human Resources Business Partners to develop insights for how HR Ops can best serve the evolving needs of client groups
- Working knowledge of ADP EV5xx or ADP EV4xx, SQL, and SQR Reporting
- Partnering with external vendors on delivery of relocation administration and background check process
- Using established protocols, respond to issues and requests from HR and stakeholder partners, employees and managers
- Main point of contact in managing systems that support staffing, recruiting and advertising
- Manage all employee development for direct reports including performance reviews, coaching, training, etc
- Acts as main point of contact for any internal and external audits regarding HR processes, ensuring compliance to existing audit standards
- Partners with IS and OD & Learning in the development of training materials for users that maximize their ability to use the varying systems
4
Experience For Regional Manager HR Operations Resume
- Partner in the development and implementation of both new and/or changes to HR programs including supporting systems testing
- Provide coaching and feedback to team while setting appropriate expectations and providing recognition; build engaged and energized team
- Leads projects and activities for human resources focused on process re-engineering, efficiency optimization and innovation through enabling technology
- Reviews HR reporting and analytics, including employment and turnover analysis and develops meaningful and relevant dashboards for management
- Responsible for developing and executing Diversity & Inclusion plans
- Communicate and assist business leaders in understanding and deploying HR initiatives
- Identifies and develops additional training and reference materials for talent acquisition processes, including on internal websites
- Reinforces the organizations core values and behavioral expectations through modeling, communication, and coaching
- Love working and collaborating globally with a variety of key stakeholders
5
Experience For Senior Service Manager, HR Operations Resume
- HR generalist or working on human capital initiatives with knowledge of talent acquisition, training, total rewards, and/or culture/engagement projects
- Performance consulting and discipline
- Develops and manages the data entry processes surrounding employee data and position control
- Develops and ensure adherence to HR reporting and dashboard standards
- Leads the communication and training of talent acquisition best practices
- Leverages headquarters’ resources to create brand-right talent acquisition processes, systems, signing, forms and tools for tomorrow
6
Experience For Senior Manager, HR Operations & Processes Resume
- Own and manage the US Onboarding Process
- Ensure file feeds to HR related vendors are functioning as required
- Manage the company’s relocation and global mobility programs including ex-pat management
- Primary liaison to our HR business partners in defined geography ensuring alignment of HR operations support to business HR strategies
- Conduct root cause analysis to determine possible solutions, identify training needs or process/documentation improvements
- Manage HR interactions with cross-functional teams as necessary, including Payroll, Finance, Compliance, Security, and IT
- Serve as first point of contact for employees and answer questions regarding HR transactions
- Provide advice and information to stakeholders on HR programs for ongoing process improvements
7
Experience For Benefits Manager, HR Operations Resume
- Establish ongoing relationships with HR business partners in order to understand their shared services needs
- Have an in-depth understanding of HR technologies
- Have an understanding of Data Protection and how this applies to their activities
- Have an understanding of Equal Opportunities and Ethics practices and how this applies to their activities
- Establishes metrics, analyzes data, and identifies trends and opportunities for improvement
- Focuses on continuous improvement efforts in order to identify efficiencies and continue to streamline processes, while ensuring data accuracy and minimization of errors
- Responsible for document management and organization that meets all internal and external/regulatory requirements
- Collaborates with the HR, IS and finance teams in development of integrated systems strategies and tactical approaches that deliver high impact solutions to the Networks’ managers and employees
8
Experience For Senior Program Manager, HR Operations Resume
- Assists with preparation of the departments operating budgets on an annual basis and monitors areas of responsibility for compliance within current budget
- Lead work and daily activities for the Global HR Operations organization to ensure Service Level Agreements (SLAs) are met and issues are resolved with enterprise clients
- Actively work with wider HR team and 3rd party service providers (recruitment, EAP, outplacement, etc) to ensure Latitude’s HR processes are seamlessly delivered, irrespective of who is delivering those services
- Coach the HR Operations Consultants in their professional development, with the outcome of having ‘ready now’ individuals able to set into more senior business partnering or HR project roles when the opportunity arises
- Experience in Global Mobility/Global Assignment Management
- Knowledge of U.S. Domestic and Global Assignment Management/Global Compensation and Payroll
9
Experience For Manager, HR-operations Resume
- Build and maintain relationships at multiple levels within a global organization
- Utilizes HR metrics/reports and other data needed to deliver an outcome of informed business insights to support user experience, and increased effectiveness and efficiency of programs and tools
- Skilled at using effective listening, probing and investigatory skills to handle complex, sensitive escalated inquiries and conversations with discretion, composure and compassion; leverages established credibility to remove roadblocks for the team
- Seeks ongoing feedback from customers to identify improvement opportunities and serves as a role model for high quality customer service
- Strong technical skills in MS Word and Excel. Computer proficiency with PowerPoint, Outlook, HR Systems (PeopleSoft), Payroll Systems (Extra), TRP, VISIO and various database/recruitment programs
- Possess a broad knowledge of the HR Shared Services Center processes, tools and service level agreements along with the company’s HR policies and service model
- Ensures implementation of HR Policies & Procedures, ensuring management’s adherence and policy up to date, in line with current employment law
- Shared Services environment where understanding cause and effect with a centralized Resource Center is critical
10
Experience For Manager, HR Operations, Global Mobility Resume
- Deliver and Follow up HR KPI’s dashboard
- Multi-task and be a creative problem-solver
- Manage the HR Operations team, providing daily tasking, managing performance and the employee lifecycle of direct reports. Provides leadership by using regular coaching, training and feedback sessions
- Partner with the Centers of Excellence (COEs) across all HR disciplines to assess, recommend, and implement pertinent processes, programs and policies that add value to centralize a shared services function
- Manage all HR technology, working closely with key internal stakeholders to design system solutions, prioritizing initiatives, system configurations and assigning and managing resources
- Functional and system expert on the HRIS and other HR systems. Leads the research and evaluation of new and / or alternative solutions and technologies to enhance operational effectiveness
List of Typical Skills For a Manager, HR Operations Resume
1
Skills For Senior Manager, HR Operations Resume
- Excellent organization skills and initiative to improve processes
- Demonstrated leadership and people management skills. Has coordinated managers with sub-teams
- Evaluate, develop, implement and modify enterprise-wide processes, identifying, engaging and effectively managing internal stakeholders
- Successful demonstration of problem solving skills
- Problem solving skills - ability to quickly understand a problem and identify the best solution to it
- Prior experience leading the implementation and day-to-day management of Payroll and HRIS processes
2
Skills For Manager HR Operations Resume
- Prior HRIS management experience highly desired
- Communicate effectively with all levels of the employee population
- Excellent attention to details. Demonstrated ability part of process reviews, content of materials / presentations
- Manage team of 3 HRIS professionals; succession planning, coaching & mentoring, assist with planning and communicating team priorities
- Communications (listening, speaking, writing) experience
- Experience working collaboratively in a team, and building/establishing rapport quickly with others
- Demonstrated ability in defining KPI’s and using data in decision making and recommendations
- Proven record of developing and delivering metrics and reporting
- A solid understanding of Company HR policies and procedures; including regulatory compliance requirements
3
Skills For Manager HR Operations, HQ Switzerland Resume
- Experience working in an HR Operations team with growing responsibility and leadership
- Experience working in a dynamic, fast-paced business environment
- Previous work experience in an HR Process role and having an established, broad HR network
- Advance knowledge of Microsoft Excel and experience manipulating complex data sets
- Experience in handling Union and Employee Relations
- Excellent facilitator – understand the need to get various parties together to solve an issue or obtain results by facilitating meetings
- Experience in business process analysis, requirements gathering, and solution development in a cross-functional environment
- Experience working with confidential and sensitive HR/payroll information and critical business processes required
4
Skills For Regional Manager HR Operations Resume
- Demonstrates competency in leadership and project planning/management
- Experience with various project management and communication tools such as MS Project, MS Visio, MS Powerpoint, Sharepoint, video, infographic and storytelling
- Maintains a keen eye for detail; demonstrates accuracy and thoroughness
- Experience with HR principles, concepts, and knowledge
- HR Operations experience
5
Skills For Senior Service Manager, HR Operations Resume
- Proficient experience in basic Microsoft tools
- Previous work experience in an Operations environment
- Experience with database configurations and design, preferably HR databases
- Experience with database markup languages
- Proven ability to build relationships, work collaboratively and lead others
- The proven ability to define and implement approaches/solutions to deal with change
- Proven track record in Talent Acquisition in the country
- Strong process and metrics orientation
- Analytical thinker and strong numerical aptitude
6
Skills For Senior Manager, HR Operations & Processes Resume
- Experience with Workday
- Related/relevant experience in retail
- Medium-scale project management experience required
- Excellent ability to maximize computers and systems
- Employee Live Cycle Experience
- Experience in managerial roles which required interactions with senior management
- Payroll Preparation experience
7
Skills For Benefits Manager, HR Operations Resume
- Application of strong functional expertise in HR tools, systems, and processes for the management and delivery of HR services
- Manages and coordinates work of HR specialists and analysts to ensure high-quality, efficient and effective HR operational support
- Demonstrated ability to innovate and an orientation towards continuous improvement
- Strong system-orientation and attention to detail
- Has led complex projects, process reviews / improvements. Strong achievements on such projects
8
Skills For Senior Program Manager, HR Operations Resume
- Demonstrated customer service focus. Understands and handles a complex environment with multiple stakeholders with different demands or views
- Working knowledge of Affirmative Action Program planning, applicant tracking reporting and associated annual filings, e.g. EEO-1 and VETS 4212
- Partnering with others to create and deliver training for end users. Continually educate users on utilizing the functionality of the system
- Understanding of HR, Payroll, and general business process
- Working knowledge of Payroll preparation and calculation
- Working knowledge of HR legislation and practices
9
Skills For Manager, HR-operations Resume
- Manage company’s pay programs, including accurate processing of all salary adjustments and promotions
- Proactively identifying process improvements and employing HR best practice aligned to business strategy
- Challenges ideas and processes in a positive manner; consistently looking for ways to improve and promote the quality of HR’s data
- Identifies and elevates issues in a timely manner; bring forth suggestions for possible resolution
- Timely execution and decision making
10
Skills For Manager, HR Operations, Global Mobility Resume
- Provide leadership and direction to a team of HR Coordinators and commit to their ongoing career development
- Manage multi-functional team and develop knowledgeable staff working in team environment
- Analyze productivity and, when appropriate, hold employees accountable according to analytical/measurement data
- Proficient at communicating conclusions to leadership in clear and concise manner (graphs, charts, PowerPoint)
- Manage the day-to-day Anaheim Operations & Onboarding teams to provide exceptional service in client interaction and fulfill HR-related transactions
- Responsible for the global background verification strategy, including vendor selection and management
- Develops and monitors background checks KPIs. Implements corrective actions when KPIs are not meeting expectations
- In leadership. The last 2 – 3 years managing regional / global teams
List of Typical Responsibilities For a Manager, HR Operations Resume
1
Responsibilities For Senior Manager, HR Operations Resume
- Coaching and leading a small team of direct reports, coaching the HR Department team members, and working diligently with external customers on utilizing the system efficiently
- Develop, implement, and modify system requirements. Maintain system, database files, tables, and data with a focus on integrity and accurateness. Ensure workflows, tables, and integrations are functioning appropriately
- Provide training on existing or new skills/knowledge areas to onsite staff as needed and oversee system testing
- Partner with all Stakeholders in HR, IT, and other parts of the business to build strong stakeholder relations and to provide enterprise-wide solutions
- Responsible for facilitating and managing global mobility processes, resolving issues, auditing internal processes and analyzing data
- Coordinate with immigration and tax consultants, employees, managers, and HR Business Partners regarding visa applications & renewals
- Ensure systems / software is utilized optimally and vendors are meeting the established Service Level Agreements within the executed contract. Work with vendors to resolve any outstanding or system issues
2
Responsibilities For Manager HR Operations Resume
- Manage activities around quality assurance to ensure accurate data entry and workflow approvals are received consistently. Ensuring the following of established SOX compliance and other controls are in place
- Partner closely with our internal IT security team to make sure all applications are configured to align to global security standards, and to also hold all HR Technology vendors to those security standards
- Monitor budget and system / software costs. Evaluate upgrade and / or enhancement costs against return on investment and budget implications
- Create a project plan and lead any system / software upgrades or implementations. Coordinate RFP activities including partnering with IT and Legal. Design and implement adaption plans and deliver system training to end users
- Create and modify reports of business or department analytics and metrics for Company leaders and managers. Provide ad hoc reports when requested
- Oversees process improvement of systems, metrics and procedures in department to provide quality service and efficiency such as new hire process, offboarding, performance management and HR workflow,
- Ensures Arch MI’s policies and practices are administered in compliance with state and federal laws
- Responsible for talent management of direct reports. Manages staff through effective recruitment, selection, training, development, performance management and recognition
- Manages immigration process for company in coordination with legal department and outside counsel. Coordinates with outside vendor on ADA compliance issues
3
Responsibilities For Manager HR Operations, HQ Switzerland Resume
- Oversees the provision of administrative support for recruiting efforts, including calendaring of interviews, coordination of background checks and creation of offer letters
- Communicates HR policies, procedures and programs through verbal, written, or group presentations to ensure consistency in policy interpretation and administration
- Works collaboratively with local & global HR team members to deliver HR services in alignment with functional objectives and business strategy
- Strong functional expertise in HR tools, systems, and processes for the management and delivery of a broad array of HR services. Including but not limited to Excel, SuccessFactors, ICIMS, ADP, & eTime
- Global leader of the Background Checks, part of the Global Human Resources Services
- Responsible for all background checks related operations and projects at global level
- Drives process’ reviews, improvements and efficiencies to achieve short, medium and long-term organizational objectives
- Coordinates or is part of global projects on best practices, process reviews and / or changes
- Manages relationship with global stakeholders such as HR, Recruitment and Employment Legal
4
Responsibilities For Regional Manager HR Operations Resume
- Manage external vendors’ reviews and scorecards. Holds regular performance assessments, provides feedback, defines and managers corrective actions
- Act as Global Process Owner
- Innovates and automates processes and tasks related to background checks or HR
- Participates in or leads global HR Operations projects
- Flexibility to adjust schedule as needed for global time zones
5
Responsibilities For Senior Service Manager, HR Operations Resume
- Has worked with third parties / external vendors
- Results oriented and drive to improve process / systems / tools, in line with organizational objectives
- Strong leadership skills: demonstrated clear vision and strategy for the team; coaching and mentoring: track history of direct reports that have grown into managers / project managers
- Oversee work and daily activities for Global HR Operations staff to ensure Service Level Agreements (SLAs) are met and issues are resolved with enterprise clients
- Provide direct, escalation support to enterprise clients on time sensitive or highly confidential Global HR Operations work; provide onsite expertise and escalation support to regional stakeholders as needed (conducted through all applicable channels, including in person, telephone, email, etc.)
- Inspire a strong, healthy team
6
Responsibilities For Senior Manager, HR Operations & Processes Resume
- Handle escalations and problem solve complex situations
- Grow Associates and Snr Associates in their enterprise knowledge and transaction development
- Lead a team of HR Shared Services specialists and provide hands on support to achieve goals
- Set realistic and achievable yearly team goals and work with the team to set individual development goals
- Provide tactical support and advice to meet the strategic needs of the business
- Ensure consistent and seamless support, compliance, and delivery of human resource strategy, policy, processes and service standards across area of responsibility
- Supervise two HR Representatives
7
Responsibilities For Benefits Manager, HR Operations Resume
- Manages support mailboxes and tier 2 support team, providing front-line support to hiring representatives from across the enterprise on process and system issues/questions
- Evaluates existing talent acquisition best practices, tactics and tools while identifying and surfacing improvement and innovation opportunities for tomorrow
- Develops talent acquisition processes that support the future strategic goals of SHC
- Partners with Associate Relations and Compliance associates to ensure that future talent acquisition processes, systems, signing, forms and tools mitigate legal liability
- Evaluates, develops and implements common talent acquisition processes and procedures to drive applicant flow for the future
- Develops a network of resources across SHC and outside of SHC throughout the industry
- Develops relationships with third party companies (i.e. advertisers, job boards, etc.) that support SHC’s ability to acquire top talent
- Partner with Head of People Operations and the rest of the People Team members to ensure a high level of service and rapid response time to our employees and business as well as our ability to provide great employee experiences
- Leverage global mobility expertise to provide hands-on administration and management of international assignments, localizations, and permanent transfers, while working with managers, the HR team, and various external partners and vendors
8
Responsibilities For Senior Program Manager, HR Operations Resume
- Facilitate and manage employee leaves of absence globally, including guiding employees through policies, and working with HR Business Partners, managers, and external insurance vendors
- Be the expert in, and provide guidance on country-specific policies and statutory requirements
- Manage 2 people operations specialists, overseeing the day-to-day handling of general employee questions, and processing of benefits, 401K, workers comp, and all other operations related issues
- Run reports out of Workday and use data insights to guide decision making and provide proactive solutions
- Team player who thrives in a fast-paced and frequently changing environment
- Assist with HR Operations expansion in preparation Workday system go live and stabilization, including, but not limited to
- Monitor and improve processes to execute People Team Programs and workflow
- Experience in HR operations management, with hands-on experience facilitating relocation assignments, Global Immigration experience or a combination as well as managing leaves of absence
9
Responsibilities For Manager, HR-operations Resume
- Strong project management skills and continuous improvement orientation while working across functions and geographies to facilitate processes that best serve the business and the employees
- Strong HR sensibility, critical thinking, analytical and problem-solving skills, including the ability to identify issues, do root cause analyses, conduct research and recommend solutions
- Excellent verbal and written communicator who builds rapport and credibility with others easily
- A self-starter who takes initiative and ownership of projects
- Hire and train the myHR Operations specialists supporting the Americas, Mexico, Puerto Rico and Canada to ensure they have the critical skills necessary to provide quality service to employees and managers
10
Responsibilities For Manager, HR Operations, Global Mobility Resume
- Develop desktop procedures, and partner with COE and HR operations leaders, to ensure end-to-end processes are documented and information is stored in the HR portal and Knowledge Base
- Oversee HR Operations specialists team who are main points of contact for employees and managers on a wide array of tier 2 support questions relating to Workday workforce administration
- Manage the consistent delivery of all Employee Life Cycle activities. Continuously drive for improvement in the design and delivery of the day-to-day operational activities by making recommendations to streamline global and local processes ensuring customers continue to receive an effective, consistent and efficient service
- Coach management on Human Resources best practices (EEO, ADA, anti-Sexual Harassment, etc.) based on sound management theory and practical experience
- Develop and up-date the HR intranet ensuring current and relevant information are readily available
- Lead any end to end optimization initiatives
- Manage all activities related to pre on-boarding, on-boarding and off boarding, ensuring that the process is adhered to and that any local initiatives are integrated into the process appropriately
- Produce management information and statistics to measure team and service performance
- Responsible for all People Services Operations employment standards implementation such as employee related forms and templates and plan information
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