Manager, IT Infrastructure Resume Sample
Misty Blick
75360 Yesenia Place,
Dallas,
TX
+1 (555) 722 6431
Work Experience
Manager, IT Infrastructure
03/2016
-
PRESENT
New York, NY
- In-depth knowledge of all procurement phases from analysis to implemented contract
- Expert understanding of the IT Infrastructure, solutions, sourcing best-practise
- A solid, and proven track record from preparing and executing RFx's, contract negotiations and reviews, and analysis within this category
- Demonstrates an understanding of business and procurement operations and an appreciation for how to prioritize among demands and balance the levers that make a complex business run smoothly and productively Applies strong business skills and strong business judgment
- Selects and manages the staff and resources for Mainframe, Distributed Computing and Enterprise Storage teams. This includes the evaluations, recommendations, acquisition and implementation of hardware, software and staff resources
- Development and management of the annual budget
- Completes the strategic planning for the area and participates in developing long-range technology architecture and strategy as it is applied to all phases of the enterprise’s operations and interactions with its customers and suppliers
- Defines paths for necessary capacity increase for all technology within the enterprise
Senior Manager, IT Infrastructure
06/2012
-
01/2016
New York, NY
- Develops standards for purchasing, identifying, evaluating, selecting, implementing, and managing technologies of the enterprise
- Interfaces with internal customers, vendors, other Information Services personnel and corporate management in completion of tasks
- Directs efforts of the area to comply with adapted standards and methodologies
- Directs the review of the areas planning activity and progress and takes appropriate action
- Liaise with International IT Country Directors to ensure that service SLA’s are maintained and projects are implemented on time and within budget
- Liaise with our onsite/offshore outsourcing partners to ensure the level of support given to the countries meet defined SLA’s
- Researches, plans, architects, implements and continually improves TEGNA’s on premise and cloud-based infrastructure platforms
- Demonstrated experience with server, storage, network and cloud platforms including Dell VRTX, Cisco UCS, Cisco networking, NetApp, EMC, vmware, Microsoft Azure and Amazon Web Services
General Manager IT Infrastructure Prgrms
03/2008
-
04/2012
Los Angeles, CA
- Demonstrated knowledge of and experience with modern infrastructure concepts including software defined networking; Infrastructure, Platform and Software as a Service and virtualization
- Demonstrated knowledge of and experience with identity management and authentication platforms
- Exceptional oral and written communication skills including the ability to communicate technical topics to a non-technical audience
- Collaboration on the technical design and implementation of global IT infrastructure projects
- IT Infrastructure Service Design and service transition
- Release and deployment of IT Infrastructure services
- Planning and implementation of changes of versions
Education
Maharishi University of Management
2004 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Strong project management skills, including prioritization, planning and coordination between multiple functional project teams
- Excellent time management skills with the ability to adapt to changing business priorities and operational demands; and
- Strong interpersonal, problem-solving & analytical skills, combined with sound business judgment
- Strong analytical skills, customer empathy, and ability to grow individual careers
- Detail oriented with strategic planning and problem solving skills
- Healthcare technical experience with 3 years of experience in a managerial capacity
- Manage and develop skills and capabilities of project management staff across the organization
How to write Manager, IT Infrastructure Resume
Manager, IT Infrastructure role is responsible for planning, procurement, organization, security, retail, finance, training, integration, database, wireless.
To write great resume for manager, it infrastructure job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, IT Infrastructure Resume
The section contact information is important in your manager, it infrastructure resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, IT Infrastructure Resume
The section work experience is an essential part of your manager, it infrastructure resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, it infrastructure responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, it infrastructure position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, IT Infrastructure resume experience can include:
- Two (2) to three (3) years of demonstrated management/supervisory experience in systems development, during which more than one of the following occurred
- Manage and develop skills and capabilities of infrastructure staff across the organization
- Distinctive presentation and communication skills in English, German beneficial
- Effectively recruits, develops, utilizes, evaluates, and rewards employees
- Communicate effectively with Twitter leadership, IT peers, partners, and end users regarding system and network activities
- Effectively work multi-functionally with partners to deliver the solutions & outcomes that meet internal and external customer needs
Education on a Manager, IT Infrastructure Resume
Make sure to make education a priority on your manager, it infrastructure resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, it infrastructure experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, IT Infrastructure Resume
When listing skills on your manager, it infrastructure resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, it infrastructure skills:
- Demonstrated ability to prioritize workload and delegate effectively to meet deadlines and management expectations
- Excellent troubleshooting and mentoring skills
- Strong analytical and quantitative skills and the ability to identify problems and offer solutions
- Ensuring incident response and management protocols and process are effectively and consistently followed, developing new policies where required
- Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
- Proven experience leading infrastructure operations team
List of Typical Experience For a Manager, IT Infrastructure Resume
1
Experience For Senior Manager, IT Infrastructure Resume
- Strong background with Windows\Linux security and Operating System hardening in keeping with both corporate and industry standards and best practices
- Experience maintaining and supporting Citrix platforms
- Managing the company’s development, deployment and execution of controls and defenses to ensure the security of company technology and information
- Define, procure, and provide quality support of computing, support, networking, NOS, telecommunications, and infrastructure for client account
- Assist in troubleshooting hardware and networking issues
- Knowledge and understanding of a range of computer and networking software, hardware systems and related technologies
- Develop staff members through continuous feedback, mentoring, annual goal planning and performance management; and
- Provide disaster recovery planning
- Provide computing services to client on a day to day basis consistent with Service Level Agreements
2
Experience For Manager IT Infrastructure Resume
- Work with IT leaders to develop project and program resourcing strategies to ensure optimum support for the day-to-day project management activities
- Ensure adoption and implementation of ISI’s IT Playbook methodology and oversee project and program management coaching
- Provide technical expertise with Microsoft operating systems, Microsoft Office applications, and Cisco products
- Maintain system, network, and security disaster recovery plans, scripts, and coordinate testing
- Vendor Management – Ensure our outsourcing relationships are reviewed per policy and meet with our key vendors at least monthly
- Rollout of IT Infrastructure services
- Internal consultant for IT infrastructure services
3
Experience For General Manager IT Infrastructure Prgrms Resume
- Coordination and support of global IT projects for the PUMA group
- 3rd level support of IT Infrastructure services
- Mehrjährige Berufserfahrung in der Konzeption und Konfiguration von IT-Infrastrukturlösungen (z.B. Netzwerke, Firewalls, Server- und Storage Virtualisierung, Betrieb von Rechenzentren, Windows Server, Active Directory, Enterprise Cloud Lösungen)
- Tiefgehende Kenntnisse in Service Design und Service Transition
- Projekterfahrung mit Cloud Plattformen, Cloud Services (IaaS, PaaS, SaaS) und Architekturen (z.B. Microsoft Azure) im internationalen Umfeld
4
Experience For Senior Manager IT Infrastructure Resume
- Kenntnisse im Bereich Microsoft im Enterprise Umfeld
- Ausgeprägtes analytisches Denkvermögen und strukturiertes Handeln
- Ausgezeichnete Präsentations- und Kommunikationsfähigkeiten in Englisch, Deutsch vorteilhaft
- Written communications – the SDM needs to be able to write some very detailed and precise documents such as work instructions, as well as business-focused updates that go out to customers
- Five (5) to ten (10) years with IT Technology (primarily server/san/appliances/load balancers/security/PCI
- Managing business continuity and recovery of company’s information systems, including needs analysis, design, plan development, implementation and documentation
- Own the relationship with our business’s functional area leaders and is responsible for delivery of IT solutions to support the business functions the manager is aligned to
- Migrate all new business acquisitions off current systems and into Forum’s enterprise environment; provide appropriate technology due diligence in advance of acquisition
- Experience with ITIL, Incident, Problem and Change Management
5
Experience For Senior Manager, IT Infrastructure Sustainment Resume
- Experience as a team lead or manager of technical staff
- Ensure that investments and initiatives in project management services align with organizational strategy and priorities
- Contribute to the development if IT departmental strategies and aligning them with the overall business strategy
- Direct the continuous and secure operation, administration and maintenance of the networking server and voice infrastructure through the development of strategic plans and roadmaps
- Assisting in budget management and purchase request generation
6
Experience For Category Manager IT Infrastructure Resume
- ITSM ticket management and delegation to appropriate staff. Ensuring all tickets are addressed and resolved in an appropriate and timely manner
- Establish and implement 'best-practice' standards as well as developmental policies and procedures to meet J-Sox and ITGRC compliance
- Technical and administrative leadership of IT Network, Security and Infrastructure personnel across multiple locations
- Accountability for the availability, performance, relevance and cost effectiveness of corporate infrastructure including, but not limited to, server, storage, networking, wireless, information security, voice and collaboration systems, Active Directory, and our data centers
- Work with the Senior Manager IT Operations, and other Systems Administrators to identify, prioritize and execute projects and initiatives
- Vendor and strategic partner management
- Coordination of system and application upgrades with appropriate departments and team members
- Excel in a results driven, high performance environment
7
Experience For S-manager IT Infrastructure Resume
- : prepare meaningful, accurate and concise reports, stay abreast of current technologies in area of IT responsibilities assigned, define problems, collect data, establish facts and draw valid conclusions, provide technical advice, guidance, and recommendations to management and other technical specialists on IT issues
- Effectively manage and develop technical services employees
- Provide effective and efficient technical IT services which meet the needs and requirements of client health system
- Ability and initiative to learn about new technologies, hardware and software products and relate to how the new services would benefit the enterprise
- Act as liaison between technical support teams and client management and end users
- Understand the relevant aspects of the quality management system and customer satisfaction responsibilities
8
Experience For Global Category Manager IT Infrastructure Resume
- Manage a portfolio of projects and program management services (project and program analysis, project and program execution, project and program delivery) for the enterprise focused on IT Infrastructure, IT Facilities, and Information Security
- Collaborate with IT and business leaders to develop and manage the IT PMO mandate
- Develop and manage project and program budget and cost, resource allocation, and reallocations
- Establish and monitor IT PMO value metrics to make informed decisions that maximize returns across enterprise projects and programs
- Engage with cross-functional business leaders to objectively analyze the organization’s ability to absorb change and adopt project and programs post-deployment
9
Experience For Manager, IT Infrastructure Services Resume
- Vendor management experience monitoring timelines and deliverables
- Facilitates communication between business and IT leadership to ensure that IT delivery aligns with business strategic objectives and priorities
- Experience managing projects with core teams of at least 10 professionals, specifically system administrators
- Strong knowledge of cloud technologies
- Strong knowledge of automation and configuration managment technologies
- Communicate status of the project and program portfolio to all stakeholders
- Define principles and standards to harmonize project management methodologies from third party or external service providers
10
Experience For Manager It-infrastructure Projects Resume
- Oversee the monitoring, maintenance, upgrade and administration of all IT systems, including network infrastructure, servers, storage, databases, desktops / laptops, and peripherals to achieve availability, performance, and security objectives as outlined in company policies
- Oversee the IT service Help Desk performance in accordance with SLAs
- Ensure our IT infrastructure is supported at all times of business day
- Project Management - Perform the appropriate tasks to successfully plan and control IT Infrastructure project activities. These include timely accurate status reporting, budgeting, estimating and scheduling tasks of medium to high complexity, and coordinating efforts of system professionals
- Technical Tasks - Lead Project Reviews and Implementation Meetings for projects of medium to high complexity in a timely manner in accordance with department policies, procedures and standards
List of Typical Skills For a Manager, IT Infrastructure Resume
1
Skills For Senior Manager, IT Infrastructure Resume
- Confidence and credibility with excellent communication and relationship management skills with the ability to engage and influence senior level stakeholders
- Prior management experience is desired, but not critical, as long as the incumbent has displayed sufficient leadership competencies
- Escalating issues to management – To raise issues and get support from management business-case and financial management experience and training
- Developing and maintaining strong collaborative, service oriented relationships with key business stakeholders
- Working experience with Windows Server 2003/2008/2012, Active Directory, IIS, DNS, DHCP and HyperV
- Working experience with VCE\VBLOCK\Cisco server platforms, management tools “insight manager / advanced ILO”
- Related experience in environments designing, planning, and implementing solutions using the latest technology
2
Skills For Manager IT Infrastructure Resume
- Experience working with external vendors, negotiating services, and monitoring delivery of those services
- Five (5) years’ experience managing large portfolios or operating budgets and delivering large scales IT Projects
- Airline industry experience, including business process and supporting technology
- Experience leading complex operations and strategic initiatives
- Experience in leading projects and programs within and outside IT, as well as those that involved external providers
- Leadership experience overseeing large technology projects from inception to implementation in an enterprise environment
- Experience in technical delivery of large scale infrastructure projects with multiple dependencies across teams, including office build-outs or special events
- Three (3) years’ experience in an IT/Business liaison role managing relationships with matrix partners
- Information Technology experience working in an enterprise environment (500+ staff) with an emphasis in IT infrastructure
3
Skills For General Manager IT Infrastructure Prgrms Resume
- Experience with PPM tools
- IT work experience
- Directly related IT experience
- Strong advocate for process and technology improvement
- Strong operations support knowledge
- Experience in the IT Industry
- Possess a strong work ethic and high level of professionalism with the ability to manage multiple projects simultaneously in a fast paced environment
- More than 10 years of IT Infrastructure and IT Security, project, program, or portfolio management experience
- IT Infrastructure experience
4
Skills For Senior Manager IT Infrastructure Resume
- Experience with architectural patterns of large, high-scale IT applications
- Demonstrable experience as an IT Manager or similar role
- Related experience in technology management, customer relationship management and staff management
- Sustains personal energy, self-motivation and productivity and encourages good resilience in others
- IT infrastructure experience
- Experience defining and adhering to SLA’s
5
Skills For Senior Manager, IT Infrastructure Sustainment Resume
- Motivating and developing staff - including vendors
- Experiencing creating and adhering to department’s budget
- Driving and understanding metrics –understand and use metrics constructively as a tool for service improvement
- Hiring of and ongoing performance management of Infrastructure staff members
- Working knowledge of risk management, standards, and policies formulation
- Understanding of DevOps goals and the impact of DevOps to the build and release needs of the development and integration efforts
- Working knowledge of multiple disciplines and technologies
- Working with the Senior Manager IT Operations to create and communicate strategic technical direction
- Understanding of code management, defect management, ticket, and project management tools
6
Skills For Category Manager IT Infrastructure Resume
- Understanding with both Agile and Waterfall project management processes
- Managing and coordinating staff required for the achievement of the Company’s technology initiatives, operations, and functionality
- Partnering with hardware and software vendors to ensure that near-term and long-term business needs are met
- Outstanding initiative, work ethic and attention to detail
- Relationship building – Customer relationships nurturing and ongoing maintenance
- Provide for professional or technical growth of team though assignment, mentoring, or training
- Clear and concise communicator including public speaking
- Work with peers and managed service providers in resolving issues
7
Skills For S-manager IT Infrastructure Resume
- Practices “Management by Wandering Around;” takes the opportunity to get to know staff in “informal/impromptu” settings Dresses in a professional manner
- Able to foster and build a collaborative working relationship with various stakeholders
- Collaborative and creative approach to problem solving
- Knowledge of systems and networking landscape
- Aptitude for problem-solving at scale
- BSc/BA in Computer Science, Engineering or related field
- Application and system monitoring tools (App Dynamics, New Relic, ThousandEyes, LogicMonitor)
- Organized, problem solving and thorough
8
Skills For Global Category Manager IT Infrastructure Resume
- Remain current on industry best practices & emerging technologies. Evaluate their usefulness and applicability to the Twitter environment and our customers
- Knowledge of healthcare, publishing or education industry
- Enhance and maintain IT Division standards and encourage refresher training to maintain Team Members’ competency levels
- Manage overall capacity utilization of infrastructure environment ensuring it is optimized to meet business requirements
- Client PC patch management using WSUS
- Driven and outgoing self-starter
- Work with the Department Head on the design, development and deployment of the appropriate network and server infrastructure to support business activities
9
Skills For Manager, IT Infrastructure Services Resume
- Work with the managed service providers to ensure that the key metrics are met
- Author/Review system control processes to ensure that the environment is managed in accordance with relevant regulatory requirements
- Ensure all system control processes are followed and compliant with corporate policies
- Ensure that all relevant documentation and diagrams are up to date
- Collaborate with Business and IT leadership to determine and communicate vision, direction, and work priorities, and drive progress towards technology target roadmaps
- Remove roadblocks, cultivate relationships, and effectively communicates across Enterprise at various levels of leadership
- Ensure that sound agile project management, business analysis, and quality assurance processes are in place and practiced
- Define a sustainable engagement process for project teams to work with Customer Technology Infrastructure
10
Skills For Manager It-infrastructure Projects Resume
- Conceive solution, build consensu, and execute solutions
- Proactively recommend courses of action to maintain cost effectiveness and competitiveness; identify opportunities and recommend solutions for improving service efficiency and effectiveness
- Proactively identify troublesome trends as they develop; analyze/predict trends and develop a long-range plan designed to resolve problems and prevent them from recurring
- Ensure a stable production environment for applications being supported and reviews high impact outages to ensure the proper processes and procedures are in place to avoid future occurrences
- Participate in various IT projects intended to continually improve/upgrade the infrastructure, such as evaluation of new software and hardware required to meet a business need or to make a process more cost effective
- Effective writer that can convey complex technology topics in a meaningful and concise way to non-technical executives
- Work closely with other IT SLT members to develop long-term plans for deployments and system improvements
- Establishes and communicates a clear set of success criteria: team member’s performance, career development, and project performance
List of Typical Responsibilities For a Manager, IT Infrastructure Resume
1
Responsibilities For Senior Manager, IT Infrastructure Resume
- Working experience with configuring and deploying Windows\Linux based operating systems on Cisco and HP Proliant class processing platforms
- Expert in hosting solutions both internal and external including familiarity with Cloud hosting types (on-prem and off-prem configurations)
- General staff management including hiring, reviews, development plans and terminations
- Provide leadership of projects of medium to high complexity by influencing the commitment and technical growth (mentoring) of system professionals and the direction of application designs to ensure the successful achievement of qualify maintenance and development activities
- Interaction/Communication - Interacts with others in a manner promoting individual fulfillment, teamwork and respect for others
- Manage System Engineers in a multi-site medium-scale enterprise with Windows\LINUX operating systems and high-availability cluster configurations
- Plan, implement, and configure Windows\Linux based operating systems
2
Responsibilities For Manager IT Infrastructure Resume
- Extensive knowledge of existing industry standards, technologies, and operational norms
- Practice network asset management, including maintenance of network component inventory,
- Change management – design, develop and Implement a change management process, including end to end verification and deployment
- Develop sufficient knowledge of the business environment and goals to facilitate the development and maintenance of cross-functional business applications
- Communicates project plans, schedules, status and designs to ensure mutual beneficial working relationships with people inside and outside the Company and coworkers, time reporting and productivity reporting
- Manages information technology infrastructure equipment inventory and assets, including lifecycle management to meet AHS infrastructure demands
3
Responsibilities For General Manager IT Infrastructure Prgrms Resume
- Manages information technology infrastructure equipment vendor relationship and participates in determining AHS equipment standards and technology roadmap
- Manages IT infrastructure services including problem management (break/fix), service requests, facilities moves/adds/changes, equipment provisioning and de-provisioning and customer service scores
- Manages relationships with the AHS IT End User Support (desktop) and IT Service Center (help desk)
- Manages tools and resources needed to support and automate service delivery and maintenance of the AHS information technology infrastructure
- Responsible for project teams of 20+
- Manages up to a $8M operational department budget
4
Responsibilities For Senior Manager IT Infrastructure Resume
- Supports the development and execution of an enterprise-wide disaster recovery and business continuity plan
- Proactively monitor server\storage resources for capacity management
- Team Building -Consistently encourages, develops, sustains, and rewards cooperative working relationships; understands team dynamics and how to facilitate good teamwork
- Experience managing complex IT projects within the healthcare industry or other industries with similar 24/7/365 mission critical high availability requirements
- Server Software True Up
5
Responsibilities For Senior Manager, IT Infrastructure Sustainment Resume
- Operational responsibilities for all Enterprise Infrastructure Operations
- Lead Infrastructure Product Engineering’s Cloud Portfolio Team focused on enhancing our private cloud to align with the company’s overall technology and product strategies
- Lead the design and deployment of Inovalon’s ever-maturing Continuous Delivery and Integration tool chains
- Recruit, hire, and provide appropriate training for staff
- Fill the role as the Product Owner of the cloud shared services team and represent the team in all PI SAFe train activities
- Oversee technology team personnel, adherence to project timelines, and accountability for the data center and systems infrastructure
6
Responsibilities For Category Manager IT Infrastructure Resume
- Develop, implement, and maintain policies and procedures to ensure day-to-day IT Operations
- Plan, acquire, and coordinate installation of in-house hardware and software across the organization’s network
- Conduct research and make recommendations on network products, services, protocols, and
- Accountable for overseeing the architecting, implementing, daily operations, support and disaster recovery of Hazelden Betty Ford’s data centers, servers, virtualization technologies, storage, messaging and collaboration systems
- Oversee the integrity of enterprise infrastructure security to prevent unauthorized access to corporate technology resources
- Participate in the development and management of IT budgets and contracts
7
Responsibilities For S-manager IT Infrastructure Resume
- Provide leadership to support a well-qualified, empowered, informed and productive workforce
- Lead the adoption and migration to new and emerging technologies for the Airline Operations domains (specifically adoption of DevOps practices at American Airlines)
- Provide direction to Infrastructure Architects, Data Architects, Database Administrators, Infrastructure and Automation Engineers, and Application Development teams in a matrix environment
- Proven experience as a strategic direction setter and thought leader
- Effectively collaborate with delivery teams and enterprise teams to deliver solutions
8
Responsibilities For Global Category Manager IT Infrastructure Resume
- Build and maintain strong partnerships with key suppliers and service providers. Work with Supply Chain to negotiate favorable terms and pricing
- Previous people development experience
- Proven ability to work across multiple functional teams in the creation of business solutions
- Leads, approves and monitors major Infrastructure projects, IT budgets, priorities, standards, procedures, and overall IT performance
- Ensure that investments and initiatives in infrastructure services align with organizational strategy and priorities
9
Responsibilities For Manager, IT Infrastructure Services Resume
- Maintain current infrastructure health and supported status according to guiding principles
- Monitor/assess the performance of both internal and external support personnel working on the administration, deployment, and training of IT-related systems
- Provide coaching over a team and inspire their further growth
- By working closely with senior management, PMO organization, and financial analysts
- Work with IT leaders to develop resourcing strategies to ensure optimum support for the day-to-day functions of the department and the organization
- Develop, implement, and maintain policies, procedures, and associated training plans for resource administration and appropriate use
- Practice asset management, including maintenance of infrastructure component inventory, life cycle management and related documentation
10
Responsibilities For Manager It-infrastructure Projects Resume
- Provide oversight and manage infrastructure risks and issues
- Bachelors or Masters in computer science, computer engineering or related discipline or equivalent experience and/or in business administration, finance or equivalent experience
- Understanding and supporting the technical direction for the supported business domains
- Work and foster relationships with outside vendors
- Interact professionally with customers and vendors
- Familiar with cloud technology and data management
- Provides leadership, direction and performance of technical teams to ensure the delivery of IT services
- Defines business objectives and tactical operations to achieved defined objectives
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