Manager, Infrastructure Resume Sample
Alia Leannon
2888 Bins Glen,
Phoenix,
AZ
+1 (555) 372 0839
Work Experience
Manager, Infrastructure
02/2017
-
PRESENT
Los Angeles, CA
- Evaluate information systems, platforms, and IT operating procedures to drive standardization and optimization across the organization
- Adopt a more holistic, unified approach to managing IT operations from a services perspective to significantly improve customer experience
- Optimize resource utilization and minimize unnecessary expenditures with a complete, end-to-end view of both current and future capacity needs across both computing and physical data center infrastructure
- Continuous improvement on IT tooling through development and process revisions (custom built applications/off the shelf)
- Accountable for delivering a sustainment services to our retail stores
- Serve as the global technical owner, setting direction and execution consistent with the service integration strategic roadmap
- Accountable for setting the technical direction for retail network service delivery
- Build and maintain customer relationships across multiple technical and business teams
Senior Manager, Infrastructure
02/2010
-
08/2016
Detroit, MI
- Manage the proposal, acquisition, maintenance, enhancements, and decommission of systems and related technologies, integrations, and services that make up the service delivery and sustainment operating model
- Oversee the performance and health of tactical and strategic suppliers including new and existing business agreements, and overall value (quality/time/cost)
- Min 3 years’ SHE management within construction industry ideally within a multi-disciplinary project environment
- NEBOSH Diploma Qualification or equivalent
- Reliable, conscientious & co-operative
- Responsible for a 3-5 year strategic vision for Yum! global network, including review and assessment of emerging technologies. Develops effective strategies that consider technical innovation, business strategy, consumer touch points, risk, and affordability
- Balanced focus on critical dimensions such as people, process, technology, and business
- Identify business needs and use them to drive strategy and processes
- Develop supporting business cases for new technologies and initiatives to communicate business benefits to senior management and across functions
Senior Manager, Infrastructure Systems
02/2004
-
10/2009
Chicago, IL
- Responsible for developing future leaders by interviewing, coaching, mentoring, and training at various levels
- Develop relationships to drive results with peers, external partners, and customers. Maintain a close working relationship with brand IT teams, to define technology objectives to meet business requirements
- Apply creative thinking skills to solve challenging business issues and gain alignment with peers and cross-functional teams
- Able to stretch outside of the network and infrastructure discipline and contribute to broader technology initiatives
- Responsible for managing global infrastructure design and deployment
- Maintain infrastructure diagrams and documentation
- Lead and participate in infrastructure planning and network architecture sessions. Identify gaps and areas of improvement
- Gather business requirements and produce a high-level architecture to support the emerging needs
Education
Missouri University of Science and Technology - Engineering Education Center
1999 - 2003
Bachelor's Degree in Computer Science
Professional Skills
- Strong team management skills with the ability to mentor others with varying degrees of experience and backgrounds
- Effective communication skills and proficient writing skills
- Strong planning, execution, and analytical skills
- Strong people and customer teaming skills
- Demonstrated strong project delivery experience
- Proficient organizational skills and a proven ability to follow-up on tasks to ensure completion
- Strong experience in datacenter management including capacity planning
How to write Manager, Infrastructure Resume
Manager, Infrastructure role is responsible for reporting, retail, finance, credit, training, integration, database, security, shipping, wireless.
To write great resume for manager, infrastructure job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Infrastructure Resume
The section contact information is important in your manager, infrastructure resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Infrastructure Resume
The section work experience is an essential part of your manager, infrastructure resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, infrastructure responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, infrastructure position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Infrastructure resume experience can include:
- Infrastructure, Network and Management Skills
- Chairing the HIS Pipeline and Prioritisation Meetings
- Strong knowledge across a broad set of infrastructure solutions/ concepts including Cloud Computing, SAN Storage, Desktop computing, WAN and LAN concepts
- Participate in work-out and restructuring activities, depending on experience
- Proven track record of developing and executing technology strategies
- Experience managing and influencing vendors and consultants
Education on a Manager, Infrastructure Resume
Make sure to make education a priority on your manager, infrastructure resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, infrastructure experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Infrastructure Resume
When listing skills on your manager, infrastructure resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, infrastructure skills:
- Apply both experience and creativity to solve business problems in a secure, effective and cost effective manner
- Strong communication skills, written, verbal, and presentation
- Apply both business and technology skills in formulating solutions across multiple levels
- Strong leadership skill and ability to lead cross functional teams or working with multiple teams
- Project management skills – The ability to lead multiple concurrent projects using KFC US standard project methodology
- Demonstrated experience in operation management, systems security, testing, databases and mobility considerations
List of Typical Experience For a Manager, Infrastructure Resume
1
Experience For Senior Manager, Infrastructure Resume
- Comfortable and effective at managing multi operating systems and 24/7 availability
- Demonstrated understanding of Information Security best practices for network and system management
- In an infrastructure role with increasing design, architecture and management experience
- Experience with Windows and other Linux distribution in an enterprise setting
- Experience with working in a highly distributed environment
- Review consolidating and stand-alone financial statements
- Experience managing an operational and capital expense budget
2
Experience For IT Manager, Infrastructure Resume
- Strong knowledge of indexes, index management, statistics, integrity checks, configuration, patching
- Experience supporting a production environment for a financial institution
- Experience being on call after normal work hours
- Validate overall network availability, redundancy, and business continuity
- Manage infrastructure cost effectiveness, budget and variance to budget when applicable
- Experience in IT Infrastructure (Network, Servers, Telecom, Security etc.) field
- Experience with Active Directory and Microsoft Exchange
3
Experience For Senior Manager, Infrastructure Systems Resume
- Experience with virtual servers
- Ensuring that infrastructure estimates are developed early and are accurately reflected in project business cases
- Ensuring engagement of NAB Technology teams, in particular architectures, and projects to identify and assess infrastructure demand
- Ensuring the mobilisation of work to deliver infrastructure for all projects is managed in timely fashion
- Optimize existing hosting partnership and improve service delivery while reducing costs
- Responsible for partnering with IT to monitor system P1’s and development of a strategy for managing system outages, and communication to customers
4
Experience For Manager Infrastructure Resume
- Maintain service provider relationships, including but not limited to assistance with selection, service level agreements, contract negotiation, score carding
- Provide regular KPI data citing metrics on server and systems monitoring, backups, resource utilization, trends, successes, and challenges
- Conduct short- and long-term system architecture and planning to meet current and expanding business requirements
- Provide Level 2 and Level 3 support on the Infrastructure scope including manufacturing & supply chain infrastructure
- Utilize appropriate tools and utilities to facilitate operations monitoring
5
Experience For IT Manager Infrastructure Resume
- Manage server licensing and renewals
- Manage Disaster Recovery/Business Continuity planning and annual exercise
- Initiate action to ensure problems are addressed promptly and appropriately. Troubleshooting and remediation where and when necessary
- Identify, monitor, and analyze policy issues affecting Facebook’s infrastructure
- Work in partnership with internal teams on the process for determining a policy strategy on infrastructure policy issues
- Coordinate with portfolio asset companies on month-end closing and ad hoc issues
- Review XBRL for SEC reporting
- Review footnote disclosures in 10Q/10K and supporting documents
- Ensure that the technology platform is on the curve in technological advancement – not bleeding edge, but current
6
Experience For Manager, Infrastructure Architecture Resume
- Create and articulate an inspiring, innovative, and impactful vision
- Administration and configuring of AWS, Active Directory, Google, OneLogin, and other SaaS software
- Own and building support infrastructure that can globally scale for employees and functions
- Run patch and configurations management using MDM and open source tools
- Manage and deploy monitoring and management tools such as SumoLogic, SolarWinds, LogicMonitor, Nagios, WSUS, SCCM, Airwatch
- Running infrastructure services (DHCP, DNS, AD)
- Represent the IT organization by liaising with business owners, stakeholders and other project teams
- Establish and maintain standards and practices for the area managed including development and maintenance of applicable documentation
- Provide input for annual operating plan and manage to the approved budgets
7
Experience For SHE Manager Infrastructure Resume
- Oversee the Crocs global network and telephony platforms, including the implementation of new sites/ solutions and management of vendors
- Responsible for the implementation and support of IT Infrastructure globally including Distribution Centers, Retail locations and Remote business offices
- Establish and maintain productive working relationships with the IT Retail team, business team/ department leads and end-users
- Support the Crocs Security and Audit teams regarding periodic audits and cyber security risk mitigation
- Support and facilitate Change Management, Release Management and Resource Planning functions
8
Experience For Senior Manager, Infrastructure Management Resume
- Ensure the computer network is fully operational at all times by taking reactive and proactive action to achieve this
- Support the Global Infrastructure Teams on related projects, which are being rolled out globally, or across North America
- Provide reactive support to all end users by addressing assigned help desk incidents on Infrastructure related issues from own knowledge
- Has an understanding of IT business Objectives and works with business to meet these objectives
- Spend 10-20% of the time travelling to sites in North America
9
Experience For Manager, Infrastructure Change Management Resume
- Maintain awareness of new and emerging technologies and potential applications
- Generate innovative solutions by approaching problems with curiosity
- Knowledge of SQL Server high availability technologies (Failover Clustering, Availability Groups)
- Participate in the selection of strategic partners/vendors
- Select, deploy and maintain file servers, print servers, and other core server roles such as DNS, DHCP, etc
10
Experience For Portfolio Manager Infrastructure Team Resume
- Responsible for network infrastructure, including switches, routers, firewalls, and wireless infrastructure to ensure performance and reliability for local LANs, Internet/WAN connectivity and remote connectivity
- Clearly and concisely communicate Infrastructure’s expansion plans, timelines, and manage the internal Policy, Legal, Security and Tax approval process including tracking of milestones and timely resolution of issues
- Enthusiastic team player that is highly self-driven, anticipatory, inquisitive, and has a genuine interest in Infrastructure at scale
- Highly skilled at distilling, preparing, delivering, and managing (written, oral, and visual) communications of complex issues across all levels of management in a clear and concise manner
- In a lead or supervisory role with proven ability to deliver
- Previous experience in an international role preferably in the APAC region
- Actively engage with management, subject matter experts, and internal decision makers on approvals, risks, and formulate alternative Infrastructure deployment/technical models or asset ownership options in order to mitigate risk and support achievement of our business needs
List of Typical Skills For a Manager, Infrastructure Resume
1
Skills For Senior Manager, Infrastructure Resume
- Experience in the following areas (Retail IT technologies, IT Process engineering, Warehouse Management, PCI and SOX Compliance support, IT Incident Management
- The desire to build solid partnerships with Regional business units while at the same time keeping a global view of corporate IT strategy
- Strong understanding of Business and Technical architecture paradigms and best practices
- Prioritize multiple, competing tasks simultaneously
- Strong understanding of network protocols/services and network infrastructure solutions
- Experience in one or more of the following: Information Security or Information Technology
- Strong technical capability and a track record of continuing to build technical know-how
2
Skills For IT Manager, Infrastructure Resume
- Experience leading a small team of Infrastructure Engineers and System Administrators
- Excellent understanding of an organization’s goals, objectives and ability to lead large projects
- Experience in software management, including management of managers
- Experience managing directly in a product infrastructure (Build, QA) function
- Effective oral and written communication through all levels of an organization
- Proven ability to develop and maintain standards, procedures, and guidelines for data communications and communicate those to the user community
3
Skills For Senior Manager, Infrastructure Systems Resume
- Making use of service brokering in project work
- Sourcing new investment opportunities that fit the institutional investors’ requirements
- Identifying new market trends / tools / methodologies and adopt them to strengthen transformation framework as applicable
- Participate in IT and Engineering strategic planning, project planning and budget planning efforts
- Establishes a standard process for identifying, addressing, reporting and communicating root causes that are discovered as a result of incidents or outages
- Assist with developing and managing global support plan utilizing available resources
- Build and lead virtual transformation teams consisting of SMEs from enabling functions, delivery team and partners
- Responsible for developing/enhancing service aligned transformation framework, reusable themes/solutions/case studies/artifacts
- Responsible for conducting orientation/knowledge sharing sessions to syndicate Transformation methodologies for internal and external stakeholders
4
Skills For Manager Infrastructure Resume
- Provides training on performing root cause analysis and change management across the organization
- Review and assess emerging technologies provide infrastructure know-how to cross-functional teams on project needs
- Maintain a close working relationship brand teams/architects and Global IT teams to define infrastructure objectives and meet business requirements
- Develop IFC’s brand in the region, building on IFC’s global brand and the overall communications strategy
- Assists the VSL in owning the overall ITIS revenue quota, customer profitability targets and relationship between IT IS and the Technology Verticals
- Responsible for bid strategy, executive communications, executive summary in proposal and pricing to maximize opportunity to win business and profitability
5
Skills For IT Manager Infrastructure Resume
- Maintain communications with key customer executives to ensure knowledge of changing customer environment
- Provides training and education of IT IS services and capabilities to the vertical teams
- Develops on-going relationships with client, to attain a trusted partner status
- Lead a dynamic team supporting the operations infrastructure of EV.Cloud
- Planning, Design & Execution
6
Skills For Manager, Infrastructure Architecture Resume
- Track record of accomplishing projects on or above time, cost, and quality measures
- Lead technical discussions and history of driving technical decisions
- Manage drawdowns during construction
- Partner with the public policy team to Identify, monitor, and analyze policy issues affecting Facebook’s infrastructure
- Oversees coordination of critical events affecting Rackers and Customers in a 24x7x365 environment
- Manage global data center operations, including servers, networks and production services
- Collaborate with department peers and provide highly technical consulting services for department projects and initiatives
- Convince in an easy manner
7
Skills For SHE Manager Infrastructure Resume
- Work well under pressure and to meet strict deadlines; the ability to work effectively with a wide range of faculty, staff, and students; the ability to deal with a high volume of client and vendor demands
- Negotiating ability for extracting resources from within CIO portfolio and divisional groups and for establishing standards, guidelines, standard operating procedures, and processes across Faculty IT units
- Takes responsibility for personal growth and the team’s technical / professional growth. Assist new hires with simple and complex department procedures, environment, tools, utilities and standards. Serves as a resource and provides on the job training and advice on tasks to be accomplished to less knowledgeable or newer associates
- Excellent communication, presentation and interpersonal skills with the ability to present ideas in a business friendly language with a focus on Value proposition
- Exceptional customer service orientation with strong problem solving ability
- Hands-on Sr. Network Engineering/Architecture experience
- Experience in successfully driving operations for a large business firm
- Highly motivated self-starter who can both lead, and be a part of highly productive teams
8
Skills For Senior Manager, Infrastructure Management Resume
- Anticipate activity peaks and work closely with GNS to assure infrastructure is appropriately scaled to
- Provide strategic input for development of KFC’s infrastructure roadmap to ensure it meets future business availability, capacity, demand, and security needs for in store, above store, and consumer facing platforms
- Lead the team responsible for the design and development of KFC’s infrastructure (network, systems, and cloud)
- Responsible for providing infrastructure strategic input, design and vision for KFC platforms in store and above store. Including review and assessment of emerging technologies (e-commerce, mobile, and CRM)
- Work with the security teams to ensure compliance with PCI and SOX
- Provide recommendations for process improvements and procedural changes for preventative maintenance and security
- Timely review and accurate approval of change requests
9
Skills For Manager, Infrastructure Change Management Resume
- Foster relationships with World Bank Group counterparts to identify collaboration opportunities and to enhance business delivery at the country level
- Mentor and develop infrastructure staff in the region
- Staff new projects with the appropriate teams from the regional and global infrastructure resources with the view to deploy best technical expertise and provide best possible client service, while keeping in mind career and training development needs of IFC investment staff
- Participate in Presales, Solution Workshops, Customer Visits representing T&T function to discuss Transformation opportunities/roadmap/solutions
- Front end solution presentation and defense by articulating value
- Intergrading Unified Communication technologies into network (Office 365/Skype/Exchange)
10
Skills For Portfolio Manager Infrastructure Team Resume
- Be part and actively contribute to the Global Infrastructure Management Team and the ECA Leadership Team
- Responsible for design, develop and implementation transformation solutions cutting across technology, process, service and business for infrastructure services
- Experience in leadership positions within IT
- Strong leader with the ability to add value quickly to cross functional teams
- Strong ability to gain consensus across a diverse group of participants
- Demonstrate the ability to assist diverse teams in the business/technology initiatives through use of collaborative work sessions
- Experience with Git, Webistrano, Jenkins, Kibana, Splunk, Zabbix, Jira, Confluence
- End to end responsibility for identifying problem and developing a solution and implement to achieve desired outcome
- Responsible for creation of Transformation implementation plan, track and report progress
List of Typical Responsibilities For a Manager, Infrastructure Resume
1
Responsibilities For Senior Manager, Infrastructure Resume
- Stellar organization and project management skills with proven ability to drive and lead multiple projects at once
- Coordinate with new portfolio asset companies' accounting team on on-boarding process, including mapping issues for consolidation purpose
- Experience with event management solutions like Orion, Splunk and Datadog
- Analyze technology trends and develop an agile and cost-effective infrastructure strategy, architecture, and delivery processes
- Experience with commercial risk assessment and large-scale change management administration
- Leads and directs the capital and operating cost planning and budgeting required for the design, deployment and lifecycle and support of infrastructure
- Recruit, motivate and retain world class operations talent including System Engineers, DBAs, Storage Engineers and other specialized operating functions
- Highly skilled at distilling, preparing, delivering, and managing communications of complex issues across all levels of management in a clear and concise manner
- Relevant certifications and experience with Microsoft, Cisco and Linux technologies
2
Responsibilities For IT Manager, Infrastructure Resume
- Deep knowledge of Active Directory and other lightweight directory protocol solutions in a server environment
- Review risky and technical journal entries for sizeable or time sensitive business transactions
- Take ownership of MD&A and financial statements in 10Q/10K
- Coordinate with external tax, SOX/COSO, audit and transfer agent service provides on open items
- Coordinate with other internal functions in MIRA including tax, legal and investor relations teams on tax provision posting, related party transactions, press release and other tasks
- Built and maintained infrastructure platforms
- Designed and implemented infrastructure platforms
3
Responsibilities For Senior Manager, Infrastructure Systems Resume
- Build plans and proposals for use of capital
- Interact with executive team to justify financial spend
- Design and implement Service IT infrastructure meeting the requirements of SITAONAIR Service strategy in terms of functionality, performance, quality of service, operability, scalability, business continuity and availability, security, unit cost
- Ensure consistency of our service architectures across private and Cloud environments and support the progressive evolution of SITAONAIR infrastructure towards a hybrid model
- Manage the infrastructure technology roadmap and coordinate the selection and standardization of infrastructure technology and services across teams, driving the transverse architecture group for infrastructure
4
Responsibilities For Manager Infrastructure Resume
- Ensure that our Infrastructure architecture enable DevOps practices, through abstraction, standardization, automation and orchestration
- Meet high standards of performance, scalability, availability and operability whilst maintain a strong design-to-cost culture to deliver our unit cost objectives
- Manage the SITONAIR Security framework and have accountability for SITAONAIR’s ISMS and move towards ISO27k certification
- Drive new IT IS business into current Cognizant base and new logos
- Present Cognizant solution offerings and capabilities to customers clearly articulating our value proposition and differentiators with right alignment with Solution Architects (as needed)
- Provide leadership for delivery of IT service operations and KPI compliance
- Establish KPIs and metrics as well as service level agreements to continually improve the performance of EV.Cloud IT operations
- Create and maintain a positive and growth-focused team environment that fosters professional development and a high level of engagement
5
Responsibilities For IT Manager Infrastructure Resume
- Ensure comprehensive disaster recovery architecture is maintained and operations are in place to ensure compliance with SOX, PCI, SOC, etc
- Establish and maintain strategic partnerships with vendors and service suppliers
- Ensure deliverables, budgets and timelines are met
- Five years of work experience in Project Finance, Government Planning Agencies, Transportation Forecasting, Infrastructure Development, or Investment Firms, including five years of experience in an advisory consulting environment executing PPP/Private finance engagements
- Travel 80-100% as needed on assignments across the United States
- Serve as liaison with Policy, Legal, Security and Tax teams clearly and concisely communicate Infrastructure’s expansion plans, timelines, and manage the internal Policy, Legal, Security and Tax approval process including tracking of milestones and timely resolution of issues
- Manages the development and implementation of change and problem management methodology and plans for infrastructure maintenances including communications, business processes, policies and procedures on a global basis
- Participates in the Change Management Board meetings and associated activities
- Leads the development and communication of infrastructure wide changes and liaises with business leaders and global Data Center Infrastructure team
6
Responsibilities For Manager, Infrastructure Architecture Resume
- Collaborates with leaders to establish a standard method of procedure to run maintenance activities globally
- Knowledge of the theory and application of change and problem management methodologies and competencies
- Proficient in risk management processes and methodologies
- In conjunction with the Director of Infrastructure, participate in formulating and maintaining a clear and relevant global infrastructure strategy and roadmap focusing on security, cloud, stability, scalability, agility, risk, efficiencies, and employee productivity and satisfaction
- Provide technical leadership as well as hand on assistance to a team of system administrators
7
Responsibilities For SHE Manager Infrastructure Resume
- Support all remote assembly and distribution locations
- Support Global branch offices in Canada, UK and APAC
- Support the following technical platforms – Windows, Linux, VMWare, Citrix, Cisco, Checkpoint, Brocade, Hyper converged solutions for branch offices, Dell server, SAN and WAN/MPLS technology
- Oversee capacity, continuity, and security of the technology platform to allow the daily business to operate and grow without interruption. and continually adjust and evolve all infrastructure monitoring processes
- Ensure that hours invested by everyone in the team on a daily/weekly/monthly basis are in line with organizational and market demands
- In the cases where the platform is hosted or supported externally, ensure that established SLAs are met and performance and user experience is in line with expectations
- Manage environment to established budgets.Actively recommend and pursue savings opportunities without compromising performance or increasing risk to the environment
8
Responsibilities For Senior Manager, Infrastructure Management Resume
- Project, customer and personnel management skills
- Prioritize service resources where necessary to address multiple service demands in times of resource constraint or excess demand
- Work with Corporate Technology teams to provide support and troubleshooting for system and applications
- Act as liaison between Infrastructure and other departments, internal and external
- Develop and implement best practice policy, standards, procedures, IT processes
- Maintain and strengthen disaster recovery site, test exercises and audits (Internal & External) on a regular and timely basis
9
Responsibilities For Manager, Infrastructure Change Management Resume
- Highly technical manager able to formulate and execute a transformational infrastructure strategy
- Provide technical leadership for an empowered technical team of System Administrators
- Achieves Information Technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and training team members; initiating, coordinating, and enforcing systems, policies, and procedures
- Maintains staff by recruiting, selecting, orienting, and training team members; maintaining a safe and secure work environment; developing personal growth opportunities
- Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic and tactical plans for implementing information technologies
- Completes projects and other work by coordinating resources and timetables with business stakeholders, vendors and other team members
- Contribute to the overall planning and execution of budgets for departments along with hardware & system software requirements
- Assist with the development and implementation the organization’s strategy in order to meet agreed performance standards and objectives
- Lead Corporate Infrastructure team and work with other technical teams within WeWork
10
Responsibilities For Portfolio Manager Infrastructure Team Resume
- Upgrade, Design and implement both Cloud and On-prem systems, servers and controls
- Analyze system activity and potential issues to discover and prevent systematic errors
- Troubleshoot, diagnose and resolve network, server, and system problems
- Research, analyze, and recommend the implementation of software or hardware changes to rectify any infrastructure deficiencies or to enhance technology performance
- AWS experience (S3, AWS, IAM, ACS, Route53)
- Document procedures and establish SLAs on critical infrastructure with the ability to monitor
- Virtualization Technology (ESX, VMware)
- Cloud SaaS Administration (Google, OneLogin)
- Mobile Device Management and configuration
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