Manager, Network Services Resume Sample
Fabian Watsica
5562 Schoen Avenue,
Dallas,
TX
+1 (555) 387 2277
Work Experience
Manager, Network Services
06/2017
-
PRESENT
Dallas, TX
- Maintain high level of industry expertise and understanding of supplier/market conditions
- Own the supplier relationship for cost, quality, and delivery
- Lead high level negotiations with supplier executives
- Execute commercial contracts and quarterly business reviews
- Create and maintain strategic supplier strategies
- Lead multi-functional teams through supplier selection
- Work with finance, operations, and engineering to perform cost and requirements analysis for current and future projects
- Maintain & publish business metrics and other KPIs for our network services for key commodities and network hardware
Senior Manager Network Services
11/2012
-
05/2017
New York, NY
- Provide architecture and design oversight for Universal Orlando’s network infrastructure
- Maintain high-level business SLA’s and network availability, reliability, and performance
- Develop data reporting and tools in support of the capacity manage requirements
- Knowledge of the core network architecture and telecom technologies
- Knowledge of Relational Database Management Systems (RDMS)
- Experience with at least one of the following: SQL, C#, JavaScript
- Interest in learning about broadband network architectures
- Excellent communication skills in French and English; verbal and written; with peers, management, and external partners
- Strong time management skills and work ethic (highly motivated) to manage multiple projects/accountabilities
Senior Manager, Network Services
08/2006
-
07/2012
Houston, TX
- Able to focus on multiple tasks concurrently with strong commitment to execution, effectively prioritizing and adapting in a fast-paced challenging environment with minimal supervision
- Strong leadership, interpersonal skills and team focus, with ability to lead and work within immediate, extended and multi-disciplinary teams
- Support the co-ordination of the relationship internally (global and regional IT teams) and externally (third party vendors and providers)
- Support of the Global IT Business IT functions, as well as supporting local IT market organizations
- Manage a team of engineers and Sr. engineers that work in both on and off shore locations delivering design, implementation and level 3 operations support to Ingram Micro’s network
- Build strong relationships with our partners and ensure they are held accountable for delivery and supporting Ingram Micro’s needs effectively
- We are looking for someone that is an experienced network leader with solid network technical experience and vision
- Is energetic, confident, self-starting who can work independently and across diverse teams to deliver results, efficiently and in a sustainable fashion
Education
University of Maine at Farmington
2001 - 2005
Engineer's Degree in Computer Science
Professional Skills
- Manage a team of people and business managers in the networking competency; as well as network professionals working on operations, projects, and Architectural positions
- Excellent verbal and written communication skills, good customer service skills, and a proven ability to work with various teams
- Staffing, developing standards, technical management, coaching, training, performance management, and developing budgets skills
- Outstanding organizational, multi-tasking, and prioritization abilities; and excellent attention to detail
- Planning and problem-solving skills
- Demonstrated experience in designing, planning and implementing network architectures, including capacity planning and technical troubleshooting
- Experience around designing data center solutions with a well-rounded global background around systems, networking, and security experience
How to write Manager, Network Services Resume
Manager, Network Services role is responsible for basic, integration, automation, customer, compensation, training, database, procurement, security, telecommunications.
To write great resume for manager, network services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Network Services Resume
The section contact information is important in your manager, network services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Network Services Resume
The section work experience is an essential part of your manager, network services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, network services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, network services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Network Services resume experience can include:
- Proven track record of improving the customer experience
- Understanding of statistical process control and process improvement, including demonstrable implementation experience
- Programming experience in C, C++, Java, JavaScript, or PHP
- Experience designing, implementing and supporting advanced networks
- Extensive technical knowledge and experience managing and maintaining large-scale, highly available, Internet facing networks
- Solid understanding of network configuration and troubleshooting on a range of server operating systems
Education on a Manager, Network Services Resume
Make sure to make education a priority on your manager, network services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, network services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Network Services Resume
When listing skills on your manager, network services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, network services skills:
- Good organizational, project management, team building, and people skills
- Work quickly and independently - applying analytical, troubleshooting, and organizational skills– to support day-to-day operations
- Proven experience gained in Consulting companies, Telco Operators or Network Provider
- Communicate clearly and effectively orally and in writing
- Effectively manage assigned projects and programs either directly or by overseeing project leaders. Deliver regular status reports to IT management
- Develop relationships with our clients, engineering, and peer management teams, and effectively navigate across the organization
List of Typical Experience For a Manager, Network Services Resume
1
Experience For Senior Manager Network Services Resume
- Extensive experience troubleshooting multi-tier Internet applications platforms and cloud networking interfaces
- Experience managing one or more Cisco technologies: Routing, Meraki, Nexus, EIGRP
- Five or more years of experience managing IT projects, programs and staff
- Experience with Cisco (Nexus) and HP switch/routing environments
- Experience managing network operations and teams in large-scale companies that are highly dispersed with multiple locations
- Experience working in ITIL Framework
- Experience with converged and software defined networking
- Experience implementing pragmatic network security and audit controls
2
Experience For Manager Network Services Resume
- Network tooling and automation experience
- Experience managing complex network environment: iWAN, DMVPN, Firewall, QoS
- In depth understanding of TCP/IP networking, subnetting, OSI model, and related
- Lead a team of highly talented technical engineers by dynamically organizing and scheduling the workload for efficient distribution and exceptional delivery
- Monitor progress for each team member and provide coaching, assistance, and training when necessary
3
Experience For Senior Manager, Network Services Resume
- Ensure operational SLAs are met while also achieving challenging efficiency goals
- Familiarity with network monitoring and troubleshooting tools
- Advises Director of Technology regarding RFID, beacon technologies and other emerging technologies as required
- Working in network engineering or network architectural role within the IT industry
- Provide ongoing review of capacity requirements in order to align with budget planning
- Web proxy filtering and reporting
- Broad technical and business knowledge of network services, quantifying metrics, and cost modeling commodities
- Proficiency with one or more UNIX scripting or text processing languages such as PERL, tcl, awk, or bourne shell
- Working in systems engineering or systems architectural role within the IT industry
4
Experience For Senior Sales Manager, Network Services Resume
- Working in systems engineering or systems architectural role within the IT industry
- Generate monthly statistical reporting that indicates current status of all aspects of Network Services
- Manage the creation of documentation for existing, undocumented, technologies and architectures
- Help promote cross training and diversity within the Network Services team
- Stay abreast of evolving network infrastructure technologies, particularly data network standards and security issues
- Responsible for management and development of UPT Network Operation strategy. Including
- Coordinate field work as required including any necessary contractor supervision
- Work closely with co-workers, maintenance personnel, project managers, building managers, engineers, and contractors on site-specific projects
5
Experience For Consultant / Manager Network Services Resume
- Participate in on-call duty; to include providing off-hour emergency support as needed
- Responsible for the overall management of the company’s IT Data Networking design portfolio for all corporate and field locations
- Interface with procurement, finance, Global Infrastructure Services, and the businesses for direction concerning assets
- Drive innovation through operations focusing on technology and processes
- Develop quality metrics based reporting meaningful to the client, the team, and the business
- Contribute to and maintain system standards including Change Management
- Act as the liaison between business/user group representatives and other team members during support efforts
- Own responsibility to ensure staffing programs are in place to staff open network positions in a timely manner
6
Experience For Service Delivery Line Manager Network Services Resume
- Collaborate with peers in Europe and India as well as IOT based teams in setting both tactical and strategic direction
- Advanced knowledge of Networking standards
- Address all network issues according to SLA’s
- Develop roadmap for increasing network capacity, redundancy, flexibility, security, and scalability
- Network sourcing and vendor management
7
Experience For Service Manager, Network Services Resume
- Managing senior technical resources and network engineers
- Master of Science (M.Sc.) in engineering
- Work with vendors/partners on delivering services and solutions
- Plan/schedule employee training based on individual career plans and business direction
- Gain and maintain in-depth knowledge of CTR, Partsource and Petroleum’s store network, telephony infrastructure, and application stack
- Ensure that projects are properly architected and carried out in a timely fashion
- Evaluate business cases to ensure they are consistent, complete, correct, and operationally defined
- Interface with other IT members, so that any problems arising during design or implementation can be resolved in accordance with the fundamental architectural concepts, and user needs and constraints
- Continue to develop a maximally robust architecture based on the long term goals of Information Technology and the company vision
8
Experience For Product Manager Network Services Pims Resume
- Provide conflict resolution when necessary, and be an encourager for the team
- Plan, supervise, and manage the activities and personnel of the Network Services unit
- Work closely with the Director of Information Technology Infrastructure to provide strategic planning for the direction of data network infrastructure technologies at MSU
- Work closely with AT&T and other service providers and vendors to ensure smooth operation of the data network environment of the university
- Monitor the operation and performance of the campus voice, data, and video network in order to make recommendations relative to future upgrades and enhancements
- Evaluate, test, and recommend new network electronics and supporting technologies
- Manage and coordinate complex, large-scale hardware and software installation and upgrade projects as required
- Monitor and coordinate all customer requests for installation/support of systems and environments within the unit's areas of responsibilities
9
Experience For Product Manager Network Services Infrastructure Resume
- Perform annual performance appraisals of Network Services personnel
- Work alongside other Network Services personnel to fulfill the mission of the unit and Information Technology Infrastructure
- Provide technical support and guidance to the other divisions within Information Technology Services and to the MSU community at large
- Continually evaluate the mission, practices, and procedures of the Network Services unit to ensure that it provides the highest level of support to the University
- Work closely with the Director of Information Technology Infrastructure and other managers within the division to plan, implement, and support the information technology infrastructure of the University
- Principles and practices of effective management and supervision
- Operating system architecture, characteristics, commands and components applicable to corporate computer platforms
- Serve as Service Delivery Manager (SDM) for an outsource provider’s LAN, WAN, Telecom, and Network Security towers
- Plans, organizes, controls, integrates and evaluates the work of assigned staff; manages, recommends and oversees the devel¬opment, implementation and evaluation of work programs, plans, processes, systems and procedures to achieve corporate and department goals, objectives and performance measures
10
Experience For Senior Manager Network Services Delivery Resume
- Regularly monitors performance and provides coaching for performance improvement and development; provides compensation and other rewards to recognize performance
- Manages and oversees development and maintenance of the Corporation’s voice, data and video telecommunications systems, switches and equipment
- Supervises and directs the installation, troubleshooting, modification, maintenance and repair of network system infrastructure, equipment, software and services; manages vendor contracts for systems support and maintenance
- Manages the maintenance and support of voice telecommunication systems, facilities and equipment including call center routing, voice mail messaging, automated voice response, automated dialing, computer-telephony integration, and other complex, state-of-the-art telecommunications systems and services
- Responds to reports of system and circuit outages and degraded performance issues; identifies and initiates implementation of solutions through internal staff or outside contractors/vendors
- Participates in development of information technology policies and procedures
List of Typical Skills For a Manager, Network Services Resume
1
Skills For Senior Manager Network Services Resume
- Work with personnel to ensure correct skills are in place and education paths defined
- Demonstrated experience in the development of comprehensive proposals
- Leading large technical projects with demonstrated oral and written ability to communicate with team members and business leaders
- Experience implementing and managing site-to-site Virtual Private Networks (VPNs)
- Experience working with and mentoring Help Desk or Desktop support staff and business stakeholders
- Technical experience with Service Provider Routing and Switching, MPLS and VPLS
- Experience managing multiple projects involving introduction of new enterprise technologies
- Strong working knowledge of the systems interfaces with the business operations workflow and a conceptual understanding of the business
2
Skills For Manager Network Services Resume
- Experience of managing structured and fibre cabling installation required
- Experience of implementing data connectivity services including HSCN, N3, SIP, Leased Line and similar required
- Experience in managing global engineering resources and vendors
- Some technical working experience in networking
- Clearly defines what is urgent and what is not in setting priorities
- Experience interfacing with Network and Telecommunications providers
- Hands-on experience with Cisco router/switch configurations and troubleshooting
- Experience providing support and configuration for Cisco Catalyst and Nexus platforms
3
Skills For Senior Manager, Network Services Resume
- Experience working in a Compliance network environment (PCI, HIPAA, SOX)
- Experience supporting mid to large scale data center environment
- Strong understanding of SSL and modern security practices
- Demonstrated ability managing projects in a medium to large IT environment
- Network engineering experience
- Experience managing equipment and service purchases and new hardware and software acquisitions
4
Skills For Senior Sales Manager, Network Services Resume
- Experience of Healthcare communications technologies including pagers, nurse call and similar specialist devices required
- BS/BA or 5-10 years functional IT Engineering experience
- Extensive operational experience combined with understanding of relevant technology and its application in client organizations
- Manage the tasks of the team and distribute work according to skill and current workload
- Strong analytical thinking and quantitative aptitude
- Prioritization of operations and projects workload to mitigate potential client/service line escalation
- Extensive firewall architecture, implementation and management experience
- Develop/maintain strong relationships with internal customers as their primary point of contact for network services
5
Skills For Consultant / Manager Network Services Resume
- Develop/maintain strong relationships with service providers
- Recruit, mentor, and build an effective organization in support of network services
- Demonstrated proficiency with protocol analysis tools, such as Wireshark
- Demonstrated ability to supervise technical staff
- Experience operational excellence on managing enterprise LANs, WAN, WLANs
- Experience operational excellence on managing network security solutions (FW, VPNs)
6
Skills For Service Delivery Line Manager Network Services Resume
- Management experience in software development and services company and/or responsibility for IT corporate services
- Experience with SIP, and VOIP integration with Avaya and Polycom environments
- Experience with AWS network managment
- Experience with Cloud PBX technologies and migrations
- Proven record to be a quick leaner – can learn technology and develop solutions quickly
7
Skills For Service Manager, Network Services Resume
- Meet regularly with peers and stakeholders to develop strategy, align priorities, improve services, and establish standards
- Ensure strong communications and coordination of implementations
- Strong familiarity with a variety of industry best practices, standards for IT
- Be a self-motivated, highly ethical individual with a demonstrated ability to work as independently as well as with a team
- Experience across a wide range of industries and technologies
- Strong understanding of process improvement techniques and applications
8
Skills For Product Manager Network Services Pims Resume
- Develop a complete understanding of the customers and users interacting with the network, as well as their experience journeys
- Proven ability to build, nurture, manage and leverage critical business relationships both internally and externally
- Demonstrated ability to influence without direct authority, across band levels
- Working knowledge of various networking protocols including: TCP, UDP, IP
- Working knowledge of various routing protocols including: BGP, OSPF, IGRP, EIGRP, RIP
- Working knowledge of VLANs, Spanning-Tree, Multi-Chassis Trunking, Multi-Chassis Link Aggregation
9
Skills For Product Manager Network Services Infrastructure Resume
- Emerging networking and relationship-building across the organization
- Managing and mentoring network engineers
- Working knowledge of LAN and WAN concepts in a Cisco and/or SonicWall environment
- Managing team of 25 Engineers local and remote
- Managing large, complex networks
10
Skills For Senior Manager Network Services Delivery Resume
- Supervise network operations staff including hiring, training, and evaluating
- Oversee Databases and data security including controlling user access, insuring application patches are tested and applied promptly
- Assists in the development of budget estimates and justifications including providing cost information used by other entities for budget and planning purposes
- Manage initiatives for improving contact center solutions, advising on best practices and identifying continuous improvement opportunities
- Lead capacity planning, tuning and network infrastructure planning in the datacenter
- Define epics and user stories, clearly articulating business requirements for the problems we’re trying to solve - including UX/CX/Support requirements
List of Typical Responsibilities For a Manager, Network Services Resume
1
Responsibilities For Senior Manager Network Services Resume
- Manages, directs and oversees the maintenance of assigned technical system and configuration documentation and logs to maintain the technical knowledge base; oversees documentation of network components and history
- Methods and techniques for performing connectivity testing and network analysis and troubleshooting
- Principles, practices and methods of network administration and maintenance, including configuration, performance tuning and diagnostic tools
- Standard business support software, including word processing, spreadsheet, presentation, graphics and database programs
- Provide resource planning, workload balancing and coordination of roles and responsibilities within assigned area
- Monitors trends and developments in systems, networking and multi-platform communication technologies
- Network architecture and theory and principles of network design and integration, including topologies and protocols
2
Responsibilities For Manager Network Services Resume
- Principles, practices and techniques of IT security management, including current trends and developments, concepts, methods and techniques
- Disaster planning and recovery techniques
- Assistance to the Technical Support teams in the deployment of agreed information security technology solutions
- Manage security incidents to minimize business impact when necessary
- Ten years of experience in the support, design and installation of networking/telephony systems including 3 years of supervisory and/or management experience or an equivalent combination of training and experience
- Principles, methods and techniques for layout, installation, configuration, integration and operation of network systems, equipment and devices
3
Responsibilities For Senior Manager, Network Services Resume
- Standard network management software, tools and utilities
- Security principles, practices, techniques and tools
- Network media and cable plant design and layout
- Basic principles and practices of systems analysis and design
- Internet/intranet technologies and techniques and network e-mail systems
- Develop conceptual frameworks and apply state-of-the-art technology to the design and management of network infrastructures
- Analyze complex problems, evaluate alternatives and make sound recommendations
- Plan, organize and complete projects efficiently and in accordance with corporate quality standards
- Configure, maintain, manage and tune the operations of complex network systems to achieve optimal technical performance and user support
4
Responsibilities For Senior Sales Manager, Network Services Resume
- Troubleshoot complex system, hardware, software and network connectivity problems and make or recommend modifications
- Prepare clear, concise and accurate program documentation, reports of work performed, and other written materials
- Make sound, independent judgments within established guidelines
- Establish and maintain effective customer-focused working relationships with managers, customers, vendors, consultants, employees and others encountered in the course of work
- Responsible for system configuration management, vendor management, problem mitigation, change management, and critical situation management of Arby's corporate and restaurant networks
- Responsible for monitoring, troubleshooting, design engineering and problem resolution of large WAN/LAN environment (router, switches, firewalls, VPN and VOIP)
5
Responsibilities For Consultant / Manager Network Services Resume
- Develop and lead a team of highly skilled technology and service staff members tasked with supporting strategic initiatives. Individual development plans for direct reports and key staff are required as a living document
- Maintain current knowledge base related to all regulated and internal compliance requirements. In addition, provide IT management forward looking plans for maintaining compliance across all spectrums of enterprise and relevant in-store technology after coordinating with department peers
- Leads the development of architecture, and design for enterprise networking, utilizing subject matter experts from all functional areas and external resources
- Provide technical support and advice to other internal IT groups as and when necessary
- Research and select appropriate 3rd party providers to develop, deploy and maintain technology solutions for the ARG corporate and restaurant networks
- Provide direction and input into the IT strategic plan. Contribute to the development of the annual IT budget. Manage department G&A budget to include all staff, service and business partner expenses within established guidelines and budgets
- Lead a team of both CyrusOne and Vendor subject matter experts to deliver projects on time and on budget
6
Responsibilities For Service Delivery Line Manager Network Services Resume
- Apply statistical process control to continuously improve the team’s performance. Contribute to the overall improvement and development of the documentation and records accuracy for physical network assets
- Develop metrics for network performance and uptime
- Develop relationships with vendors and collaborate to improve operations processes
- Recruit and retain motivated employees that grow with the organization
- Identify problems, drive cross-functional solutions, develop and sustain relationships with related technical teams
- Implement corporate policies procedures, and standards to maximize the performance of systems, applications, and networks
- Maintain positive relationships and communication with staff, management, customers and vendors
- Lead maintenance and modification of controls on equipment to facilitate more efficient operation
7
Responsibilities For Service Manager, Network Services Resume
- Provide technical and managerial leadership in establishing goals and priorities, technical designs, planning, day-to-day operation, proactive maintenance, and world class support of REI’s network and security infrastructure
- Provide network technical support and ensure 24×7 operational support and maintenance
- Create and maintain ‘as-built’ diagrams/documentation, as well as, process and procedure documentation
- Integrate industry standard practices and principals into design and configuration of systems/networks
- Adhere to standard Service Management processes (Incident, Event, Problem, Change, Service Request) while managing day to day IT service operations meeting established service level agreements (SLAs)
- Understanding of IP routing/switching technologies and protocols including TCP/IP, OSPF, BGP, SNMP, QoS, IPsec, GRE, DNS and their best-practices, fault-tolerant use at enterprise scale
8
Responsibilities For Product Manager Network Services Pims Resume
- Identify, design, implement and maintain effective policies, procedures, tools, techniques and plans relating to network service level management activities
- Develop and maintain effective professional relationships with internal colleagues and business partners
- Skill to develop project plans, resource requirements and project cost estimates; ability to deliver projects within budget
- Demonstrated experience in managing and supervising staff; ability to manage team and individual performance; experience in the selection and hiring of technical staff
- Experience with conducting research into emerging technologies and applying research to business
9
Responsibilities For Product Manager Network Services Infrastructure Resume
- Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization; ability to use standard English grammar and punctuation
- Travel to campus and off-campus locations in support of network infrastructure operations and projects
- Provide tier 3 level support for hardware and design in support of the Global Data network
- Establish and maintains Policies, Procedures, & Standards, for IT management
- Manage a $10M annual software and hardware maintenance budget and maintain a multiyear roadmap forecast
- Prepare Project plans and lead teams to successful execution of scheduled projects
10
Responsibilities For Senior Manager Network Services Delivery Resume
- Define and enforce IT Network design policies companywide
- Provide data analysis and support for internal or external audit requests
- Identify potential issues and drives resolution to avoid customer impact and facilitate continuous improvement
- Delivery of Continuous improvement of unit cost of services as measured by the quantity of services delivered year over year
- Delivery of Continuous improvement to the “services” provided to the businesses as measured by reductions in system down time
- Develop, plan, direct and control strategic short and long term operational objectives
- Maintain current knowledge base related to all regulated and internal compliance requirements. In addition, provide IT management forward looking plans for maintaining compliance across all spectrums of enterprise and relavent in-store technology after coordinating with department peers
- Experience in operations, strategy and/or consulting
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