Manager, Professional Services Resume Sample
Melyna Tillman
264 Johns Tunnel,
Chicago,
IL
+1 (555) 667 8444
Work Experience
Manager, Professional Services
11/2016
-
PRESENT
Dallas, TX
- Transform practice level goals and objectives into actionable individual performance goals for employees, and cascade the appropriate individual goals, metrics and behavioral expectation to employees
- Conduct regular individual performance review/ discussion with employees – putting emphasis on providing stretch opportunities for individuals to further contribute to the organization goals and objectives. Provide timely, accurate and nonbiased feedback on employee performance/ behavior that impact individual performance/ conduct as well as the team’s
- Regularly monitor individual and practice/team performance against set performance objectives/ key performance indicators and drive appropriate interventions against items that deviate/ miss the performance targets
- Regularly analyze the practice’s/team’s delivery, productivity and quality metrics and proactively address any key performance indicator (KPIs) that deviate from the targets
- Identify structural/ organization issues/ inefficiencies and design/ implement solutions to address more effective delivery
- Communicate and transform organizational key messages/ directives and strategies into tactical/ operational activities to be performed by the employees or the practice/team in support of the organizational priorities
- Closely work with the Managers and the Center of Expertise (CoE) on defining and implementing the Professional Services Development and Career Growth program for the team. Ensure the team members’ timely completion of all prescribed training courses
Senior Manager, Professional Services
11/2011
-
08/2016
Chicago, IL
- Ensure all management deliverables are submitted in a timely manner and with high quality
- Ensure action plans owned by the team are in place and followed through until timely closure
- Promote the highest level of business conduct within the team in accordance with the company-wide OpenText values
- Ensure all mandatory employees requirements (security compliance, IT policy compliance) are followed – and where deviation/ violations occur, ensure appropriate actions to correct the behavior, including disciplinary actions are meted as necessary
- Execute performance management for direct reports and practice team
- Closely work with the Managers and the Center of Expertise (CoE) on defining and implementing the Professional Services Development and Career Growth program for the team
- Demonstrates a commitment to meeting/exceeding customer expectations
- Manage complex and multi‐faceted customer issues by leveraging strong relationships both internal and external
Category Manager, Professional Services
01/2005
-
07/2011
Boston, MA
- Utilizes knowledge of customers' offerings and collaborates with others as necessary to make recommendations that consider the impact of key business drivers
- Advises customers on the potential impact of industry trends and external business pressures in light of their business strategy
- Absorb strategic product roadmap and articulate high level vision to customer stakeholders
- Integrates knowledge of BD’s organization structure into solutions development
- Applies comprehensive understanding of general concepts within own functional area to recommend solutions; demonstrates understanding of key business drivers
- Collaborates with all relevant parties to deliver consulting services
- Tracks resource utilization and ensures that usage complies with budgets and protocols; identifies areas of concern
- Recognizes unnecessary workflow steps and identifies synergies among processes to improve productivity; eliminates non‐value added tasks
Education
Dakota State University - University Center
2000 - 2005
Bachelor's Degree in Computer Science
Professional Skills
- Outstanding and effective interpersonal skills, along with strong communication skills both verbal and written
- Excellent presentation skills, customer service, team building skills, and support
- Excellent leadership, inter-personal, oral and written skills, technical, teamwork, and organizational skills
- Validated experience in effectively prioritizing and executing tasks in a high-pressure environment
- Demonstrated experience in effectively prioritizing and executing tasks in a high-pressure environment
- Effective communication skills at all organizational levels, including written, oral, and presentation skills
- Effective communication skills at all organisational levels, including written, oral, and presentation skills
How to write Manager, Professional Services Resume
Manager, Professional Services role is responsible for presentation, business, english, organizational, architecture, travel, training, recruiting, analysis, software.
To write great resume for manager, professional services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Professional Services Resume
The section contact information is important in your manager, professional services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Professional Services Resume
The section work experience is an essential part of your manager, professional services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, professional services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, professional services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Professional Services resume experience can include:
- Strong critical thinking and leadership skills to effectively influence, meet project requirements and quickly handle client issues
- Business experience with 3+ years of people management skills including leadership development; ability to delegate
- Be a recognized thought leader with strong speaking and interpersonal communication skills
- Strong project management, interpersonal, negotiation, communication, documentation and problem solving skills
- Excellent interpersonal skills and ability to manage a team and supervise senior level employees
- Detail and customer-oriented team player with excellent organizational skills
Education on a Manager, Professional Services Resume
Make sure to make education a priority on your manager, professional services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, professional services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Professional Services Resume
When listing skills on your manager, professional services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, professional services skills:
- Effective communication skills at all organizational levels, including written, oral and presentation skills
- Operate and execute effectively in a dynamic, fast-paced, political environment with multiple priorities and challenging deadlines
- Excellent people management skills, with a proven ability to hire and grow talent
- Excellent presentation and communication skills; demonstrated ability to present and explain technology to people with less technical knowledge
- Excellent presentation skills including meeting facilitation and presentations
- Excellent communication (oral and written) and interpersonal skills, including assertiveness, courage, and the ability to influence others
List of Typical Experience For a Manager, Professional Services Resume
1
Experience For Senior Manager, Professional Services Resume
- Strong communication skills, know how to set appropriate expectations with staff and customers
- Excellent organizational, analytical, negotiation, and influence skills
- People management experience. Experience with managing virtual teams
- Previous management experience, with a strong background in coaching and people management
- Proven leadership experience with enterprise software or SaaS implementations
- Prior experience with Data migrations and relevant industry certification from a well-known migration vendor
- Collaborate with other peers and stakeholders effectively
- Manage their time effectively within the 13-week business cycle
- Expert influencing & negotiation skills to drive optimum value through the award of commercially sound contracts
2
Experience For Manager Professional Services Resume
- Identify and help to resolve systemic and multi-department issues impacting the customer’s experience, anticipating evolving customer demands
- Manage multiple competing priorities while driving to resolution and getting results
- Proven track record on identifying, developing and using strengths of team members to deliver successfully – Provide 3 Customer references of the mentioned
- Proven track record on detecting and resolving problems and weaknesses of team individuals and improving overall team performance
- Work with finance to support the development of effective financial forecasting and budgetary planning
- Experience in networking or software implementation services
- Previous consulting management experience or 3 years as a team lead
3
Experience For Category Manager, Professional Services Resume
- Experience implementing hosted software or software-as-a-service (SaaS)
- Ensures successful delivery of consulting services through effective project, engagement, and customer management
- Experience in Program Management with knowledge of deploying networks in the Telecom industry
- BS in Computer Science, Electrical Engineering, or Telecommunications experience in Optical networks required
- Solid working knowledge of MS Office, Explorer, Visio
4
Experience For Engagement Manager, Professional Services Resume
- Over 10 years of professional work experience as part of an enterprise software company, consulting organization, or systems integrator
- Strong understanding of continuous improvement and operational excellence
- Ensures successful delivery of consulting services, particularly through effective engagement and customer management
- Management experience in a services, sales or customer facing team
- Director, Professional Services – Skilled Nursing
- Experience in a manager role, preferably managing remote employees
- Development of metrics that drive customer operations and demonstrated success managing those metrics
- Experience providing hardware, software and/or services to large accounts
- Strong Stakeholder management through Reporting and Governance
5
Experience For Mau-manager Professional Services Resume
- Experience driving accountability and adherence to development schedules and quality expectations
- Five or more years of experience leading a team or complex programs
- Overall management experience in computer software industry, preferably in a systems integration/consulting organisation
- More than 10 years’ experience as a leader of teams, more than 50% of it in professional services of implementing complex software product
- Knowledge or experience with Continuing Education and or Work Force Development industry
- Solid understanding of provider practices, state requirements and best practices
6
Experience For Senior Manager Professional Services Resume
- Experience managing both technical and functional resources
- Experience working in a professional services organization with formal practices
- Experience implementing software solutions as a mix of productized software and professional services in both a fixed price and time/expenses manner
- Accountable directly for services delivery for your territory, holding self and MongoDB to a high standard of customer experience
- Grow revenue for the assigned region through the effective management and expansion of the existing account(s)
- Project management, professional services, software development, or consulting experience
7
Experience For Senior Manager, Professional Services Japan Resume
- Ensure proper completion of necessary contractual agreements prior to project commencement
- Sourcing experience; at least 1 year in Services area
- Previous experience with industry leading providers of help desk, service management, asset management, network and systems management or similar technologies
- Meets assigned revenue targets through growth in assigned accounts and effective utilization of direct reports
- Grows revenue for the assigned region through the effective management and expansion of the existing account(s)
- Ensures that all assigned team members have a solid understanding of client business objectives and the plans in place to attain those objectives
- Demonstrated professionalism, tact, diplomacy, discretion and judgement
8
Experience For Manager, Professional Services Northeast Resume
- Recommend data informed changes to process and programs to solve for the customer and increase the effectiveness of your team
- Proven ability to influence, develop and empower employees to achieve their best
- Proven ability to meet and exceed aggressive targets
- Exhibits solid business acumen
- Collaborate and contribute cross-functionally to improve Bazaarvoice processes and the overall Client Experience
9
Experience For Manager, Professional Services Resume
- Proactive, positive, self-starter attitude and demonstrated ability to manage and exceed client expectations
- Maintain strong client focus
- Has a strong Business, thought leadership and financial acumen
- Demonstrate perseverance against adversity
- Demonstrate ownership and responsibility for what has been committed
- Demonstrates business and though leadership
- Demonstrated ability to work autonomously, both as a category lead and as a part of a team
- Three or more years of PCI experience as a QSA
10
Experience For Senior Manager, Professional Services Resume
- Management experience in software implementation delivery
- Experience in software/technology business
- Demonstrated ability to manage technical personnel and processes associated with enterprise software sales and related professional service
- Industry, technology and services experience
- Prior track record in process improvement
List of Typical Skills For a Manager, Professional Services Resume
1
Skills For Senior Manager, Professional Services Resume
- Strong operational, project management, consulting technology and process skills
- Demonstrated process reengineering skills around technology deployment processes
- Strong communication/presentation and negotiation skills
- Excellent communication and social skills with the ability to translate highly technical explanations to a non-technical audience
- Excellent analytical skills with an appreciation for rigour and objectivity
- Demonstrated capability to manage customer expectations and escalations effectively
2
Skills For Manager Professional Services Resume
- Proven organizational, motivational, management and time management skills
- Demonstrated ability to effectively recruit, develop and retain consultants
- Demonstrated ability to effectively develop and retain consultants
- Excellent strategic thinker, with demonstrated consulting or related experience
- Outstanding communication skills with technical and non-technical audience
- Prior experience leading the scoping and delivery of technology services engagements, including project and engagement management
- Develops and acquires new skills focused on business consulting, program management, process consulting and solution architecture
- A solid understanding and experience of using MicroStrategy's products or those of our direct competitors
- Strong coaching and mentoring experience; able to confidently provide constructive professional development feedback
3
Skills For Category Manager, Professional Services Resume
- Experience demonstrating management and leadership experience, in a
- Experience with managing virtual teams and demonstrated ability to lead in a matrixed environment
- Project management capabilities, including business case development, conflict management, written and verbal presentation skills
- Business analysis skills to drive and implement sourcing aligned with the stakeholders’ strategies
- Customer/Client relationship management experience. Demonstrated success in driving customer satisfaction and quality
- Demonstrated understanding and experience with pharmacy workflow
- Exceptional verbal and written communication skills, together with a natural flair for presenting to diverse audiences
4
Skills For Engagement Manager, Professional Services Resume
- Experience with agile project management, with solid understanding of milestones, deliverables and resource utilization
- Participates in recruiting and employee development activities to ensure a balanced team with the right set of skills
- Advanced time management, communication, decision making, presentation, and organization skills
- Demonstrated experience in working with broad, cross-functional teams
- Superior communication skills on multiple media fronts
- Proven Project Management experience working in large enterprises
- Proven successful management experience, particularly in a groundbreaking, fast-growing environment
5
Skills For Mau-manager Professional Services Resume
- Proven successful management experience, particularly in a fast-paced, high growth environment
- Quickly learn and apply new skills, procedures and approaches
- Detail oriented with highly developed organizational and time management skills
- Advanced Excel skills and other analytics software
- Have the potential to supervise and work effectively with a diverse workforce
- Fluent Danish and English skills required for role
- Fluent Swedish and English skills required for role
6
Skills For Senior Manager Professional Services Resume
- Superior PowerPoint and Excel skills required
- Direct experience with Kofax-related products strongly desired
- Building and leading effective teams
- Experience and or understanding of the financial aspects of running a consulting center; enabling delivery readiness, problem solving and root cause analysis
- Experience and understanding of the financial aspects of running a consulting center, enabling delivery readiness, problem solving, and root cause analysis
- Experience recruiting, coaching, and developing team members
7
Skills For Senior Manager, Professional Services Japan Resume
- Strong involvement during the sales cycle in understanding and explaining the business value of our solutions
- Have experience managing and supporting developers’ careers and productivity
- Demonstrated ability to function in dynamic environments, whether leading or following
- Proven ability executing complex projects and managing teams of high performers
- Skilled at developing and working through multi-disciplinary teams
- BA or BS and 5 or more years experience managing in fast paced, growing, consultative services organizations
- Experience managing a fast paced, growing professional service organization
- Interactive marketing domain expertise (preferably experience as an executive-level digital marketing expert or consultant)
8
Skills For Manager, Professional Services Northeast Resume
- Past experience with defining specifications and requirements (business and/or technical) using a structured methodology
- Solutions selling experience with an understanding of sales process and methodologies
- Experience leading teams and interfacing at a VP level
- Customer support management experience in growing enterprise start-up environments, working directly with customers
- Experience in maintaining top notch customer support levels during periods of high business and team growth
- Experience working in affiliated marketing, ratings & reviews, or advocacy programs
9
Skills For Manager, Professional Services Resume
- Strong operational management, project management, consulting, technology and process
- Have experience working on Digital Channel’s products as a developer
- Strategic Thinking ‐ Interprets internal / external business issues / interdependencies and adapts work priorities in own area
- Experience in managing remote teams, ideally with American, German, Spanish and Indian cultural background
- Hands on Experience in managing implementation projects
- Overall management experience in computer software industry, preferably in a systems integration/consulting organization
10
Skills For Senior Manager, Professional Services Resume
- Overall management experience in computer software industry, preferably in a systems integration/consulting organization
- Demonstrated decision making capability
- Experience in a Client Services or Consulting role
- Banking industry experience and product knowledge
- Four (4) years of relevant Professional Services category management and/or strategic sourcing experience within a procurement or commercial role
- Experience managing professional services implementations
- Experience as a Consultative Sales Professional, Service Deal Shaper, selling Professional Services, or similar role
- Demonstrated success is driving customer satisfaction and quality
List of Typical Responsibilities For a Manager, Professional Services Resume
1
Responsibilities For Senior Manager, Professional Services Resume
- Excellent verbal and written communication skills along with project management and interpersonal communication abilities
- Collaborate effectively with the global teams to identify the right fitment for key roles
- Previous experience of sourcing a “services” category (e.g. Business Consulting, IT Services, Temp Services, Marketing Services etc.)
- Ensures that all assigned team-members have a solid understanding of client business objectives and the plans in place to attain those objectives
- Relationship management experience, driving commercial value and performance through major contracts
- Ensure successful delivery of consulting services, particularly through effective engagement and customer management
- Strong collaboration with Services Sales, Resource Management and other Global Delivery teams to achieve outstanding customer delivery
- Track the performance of the engagement, the quality of project deliverables and report on the effectiveness of the engagement against the baseline plan
- Windows and Exchange system administration experience
2
Responsibilities For Manager Professional Services Resume
- Leadership or project management experience required
- Strong competency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Experience in MSOffice tools (Excel, Word, PowerPoint)
- Tware industry experience
- Hand-on software development experience
- Experience in direct people management
- Tware services experience
- SaaS Implementation Experience or Knowledge
- Software services experience; preference for MS CRM Dynamics
3
Responsibilities For Category Manager, Professional Services Resume
- Experience with Ellucian solutions and or ERP implementation
- Experience with HIS/PIS systems
- Four or more years experience in an acute care hospital environment
- Direct experience in a healthcare role, preferably LTPAC
- 1 – 3 years Project Management experience
- 2 – 5 years people leadership/management experience with preference to leadership in software implementation
- Experience with Project Management related tools/applications an asset (Netsuite / Smart Sheet / Sales Force)
4
Responsibilities For Engagement Manager, Professional Services Resume
- Demonstrated ability to successfully manage and complete projects within a designated timeline and budget
- Experience with capture and business process management software
- Two or more years of experience in an acute care hospital environment
- Experience in projects related to Professional Services - either as a Procurement professional or a practitioner in the function
- Extensive software implementation experience in a SaaS or web based environment
5
Responsibilities For Mau-manager Professional Services Resume
- Knowledge and experience with Project Management methodologies; (PMP, or a similar certification is an asset)
- Relevant experience in professional services, sales or customer support operations
- Experience in Agile (Scrum) approaches to project management
- Experience in Social Media industry is an asset
- Demonstrated capability to hire and mentor teams of junior and senior members alike
- Demonstrated ability to maintain productive relationships and alignment with other internal teams and stakeholders, especially Sales
- Meet assigned revenue targets through growth in assigned accounts and effective utilsation of direct reports
- SaaS implementation experience
- Demonstrated ability to manage/train/support people in a remote environment
6
Responsibilities For Senior Manager Professional Services Resume
- Attracting, recruiting and retaining the industry’s top talent
- Understanding of Radio Frequency (RF) technologies/theory including antenna, signal enhancement, RF cabling, etc would be considered an asset
- Understanding of IT environments including networking, servers, security and performance
- Understanding of inbound marketing and sales best practices
- Driving utilization by efficiently working the backlog
- Managing senior level technical and project delivery resources (10 - 20 employees)
- Forecasting resource needs to match sales bookings
- Ongoing desire to stay current with software market and the latest technologies
7
Responsibilities For Senior Manager, Professional Services Japan Resume
- Providing guidance for all Ellucian procedures and policies
- Developing and coaching the various team members
- Management of a high-performing Professional Services team including recruiting, hiring, and training
- Challenge existing metrics and thinking to bring new ways of measuring our operations
- Assist in creating consistency for the delivery team, including project delivery, staff training, operational delivery and revenue, cost & margin forecasting
- Leads the scoping, sizing, and estimating efforts for assigned engagements
- Aptitude for motivating others and aligning individual and team goals to achieve outstanding outcomes for the customer
- An understanding and commitment to meeting /exceeding project / program deliverable and customer expectations
8
Responsibilities For Manager, Professional Services Northeast Resume
- Defines process of ensuring standard status reporting, forecasting, and financial management of large programs
- Personally delivers billable consulting services, primarily in the context of managing engagements and providing team oversight
- Industry knowledge in area’s including cloud technologies, virtualisation, end user computing and application modernisation
- Expert knowledge of coordinating and monitoring technical projects from initiation through delivery
- Advanced knowledge of problem solving and critical thinking techniques and how to apply them in complex strategic and operational scenarios
9
Responsibilities For Manager, Professional Services Resume
- Manage team execution -- oversee daily project scheduling and consultant resourcing escalations
- Partner with senior managers on revenue plans, forecasting and headcount planning
- Work closely with engineering and R&D on an as needed to basis to provide feedback on potential issues or during field trials of new products
- Managing client-facing, Professional Services or implementation teams
- Expertise in building and operationalizing processes and tools to meet the needs of the organization
10
Responsibilities For Senior Manager, Professional Services Resume
- Profound understanding on setup and delivery of reporting schemes for a professional services business
- Provide leadership, mentoring and feedback to the team, including individual regular meetings with associates and formal feedback in Mobile Solutions systems
- Desire a working knowledge of a variety of software applications, including BD pharmacy automation products and exposure to solution design processes
- Service DNA – understanding the role of services in building customer satisfaction
- Global Mindset ‐ Considers cultural and geographic differences when planning and making decisions
- Deep understanding of SDLC including “waterfall” and agile processes such as Scrum
- Ensure client development projects in the portfolio are completed on time and according to specifications and corporate quality standards
- Accurately ensure tracking and approval of team project schedules and milestones
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