Manager, Shared Services Resume Sample
Ila Boyle
552 Spinka Curve,
New York,
NY
+1 (555) 829 9566
Work Experience
Manager, Shared Services
08/2016
-
PRESENT
San Francisco, CA
- Identify and engage with all property level IT teams and Hotel Management to ensure all stack holders are in line with overall project timelines
- Create documentation and run rollout and implementation planning and checklists
- Take roles in change managements and transition activities including, communication and presentation
- Embrace a continuous improvement mindset to ensure that the team, tools, and processes are supporting and enabling Catalina’s growth
- Drive adherence to and compliance with Catalina’s internal controls and accounting policies
- Experience with ERP system required
- Demonstrated experience in a fast-paced environment with competing, multiple priorities
- Strong experience in Microsoft Excel is required, including Pivot Tables and VLOOKUP
- Work through complex issues and challenges
Senior Manager, Shared Services
05/2011
-
04/2016
Dallas, TX
- Influence and negotiate within a diverse culture
- Gain in-depth understanding of the Company's operation models, organization structure, and proprietary technology platforms
- Perform deep dive of process and gap analysis; understand and apply best practices; play a hands-on role in proposing and testing solutions
- Participate and lead deep dive of process and document gap analyses related to billing operations; gain understanding and application of best practices; play a hands-on role in proposing and testing solutions and be a thought leader resource to support integration of billing transaction flows
- Ensure completeness and accuracy of documentation required for annual audits and quarterly reviews, work as a liaison with Internal and External Audit partners. Ensure compliance with all control objectives and corporate policies; ensure compliance with US GAAP, SOX and other laws and regulations
- Partner with treasury and corporate accounting to develop innovative processes related to billing operations
- Excellent organizational, leadership, communication, presentation and interpersonal skills are required to perform the functions as described. Ability to manage large teams; ability to motivate and create a positive working environment. Maintain cool under pressure in a very dynamic working environment is keen
- Understanding reimbursement markets including commercial, workers’ compensation, and government (Medicare & Medicaid)
- Identifying, collecting and reporting relevant statistical data to reflect the activities of the department and staff on a daily/weekly/monthly/period/annual basis
L&D Shared Services Manager
03/2006
-
04/2011
San Francisco, CA
- Partnering with the Business Unit Senior leaders to most effectively support the reimbursement business
- Facilitating conversations with internal cross functional teams (i.e., legal, marketing, domestic and international) to ensure barriers are removed and decisions are being made to drive incremental success of the program
- Having an exceptional understanding and a demonstrated track record of managing best in class order to cash operations is required which include successful application of lean, Six-Sigma, and other operational tools in a service operations environment
- Cultivating, maintaining and enhancing interdepartmental relationships by conducting departmental meetings and participating in leadership meetings
- Preparing annual budget and managing staff and department within approved budgetary guidelines
- Maintain a broad knowledge of the area’s customer base and resolves customer issues quickly and efficiently
- Monitor and develop action plans based on customer satisfaction survey results for the area. Oversees Office Area Certification and the division’s budget
- Verifying digital assets are developed and managed according to the Information Asset Protection Policies (IAPP’s)
- Knowledge of the real estate and facilities management industry including real estate transaction services and lease administration, facilities management technical and site services, facilities sourcing process management, and facilities site and services assessments and negotiations
Education
Doane University - Crete Campus
2001 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Strong organization skills with the ability to effectively prioritize and execute tasks in a high-pressure environment
- Excellent conflict resolution skills with strong ability to exercise judgement, tact, discretion and determination
- Utilizing excellent oral and written communication has demonstrated the ability to develop strong successful relationships
- Strong customer relationship and problem solving skills
- Demonstrate critical thinking skills and apply basic concepts in new situations
- Excellent staff management, project management, team lead and facilitation skills
- Excellent oral and written communication skills and ability to produce high-quality, comprehensive communications materials
How to write Manager, Shared Services Resume
Manager, Shared Services role is responsible for software, basic, finance, training, integration, procurement, purchasing, payroll, analysis, planning.
To write great resume for manager, shared services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Shared Services Resume
The section contact information is important in your manager, shared services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Shared Services Resume
The section work experience is an essential part of your manager, shared services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, shared services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, shared services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Shared Services resume experience can include:
- Manage and provide direction to a centralized shared services team that carries out specific tasks and processes to regional Global Mobility Teams who support the business
- Work with Global Mobility Operations and Leadership and other GM stakeholders to develop, streamline, and standardise Global Mobility practices across a defined scope of coverage
- Deliver accurate, timely, recurring administrative services to GM Operations and internal / external stakeholders including payroll, vendors, and occasionally Assignees and Project Coordinators
- Proven experience of growing a team and/or processes across regions
- Strong process engineering abilities, adept at identifying and acting on stream-lining opportunities
- Adept at conforming to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Education on a Manager, Shared Services Resume
Make sure to make education a priority on your manager, shared services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, shared services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Shared Services Resume
When listing skills on your manager, shared services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, shared services skills:
- Strong analytical skills with the ability to take business requirements and abstract them into models and concepts
- Prior collection experience for services or goods delivered
- Accounting experience including 4+ years managerial experience
- Exceptional influencing and problem-solving skills
- Experience, including at least 6+ years of reimbursement experience
- Proven experience in translating technical requirements into business language and client requirements into technical language
List of Typical Experience For a Manager, Shared Services Resume
1
Experience For Senior Manager, Shared Services Resume
- Evaluate and validate worker competency of employees within span of control
- Ensure that G4S contract requirements, training and development have been followed and payroll is posted on time
- Ensure completeness and accuracy of documentation required for annual audits and quarterly reviews, work as a liaison with Internal and External Audit partners
- Ensure compliance with all control objectives and corporate policies; ensure compliance with US GAAP, SOX and other laws/regulations
- Review and direct the work of staff, effectively manage resources to create career growth opportunities and backup coverage. Develop organizational and individual goals for staff, and provide support and guidance for the team’s professional growth
2
Experience For Senior Manager PP Shared Services Resume
- Monthly close-the-books activities, including but not limited to: Revenue(GTN), Expense accrual, Payroll accounting, accounts reconciliation, peer review of reconciliations, flux analysis
- Responsible for a group of legal entities’ books, ensuring compliance with US GAAP standards and internal policies/processes
- Management and coaching of a team of 2-3 accountants
- Perform annual translation of financial statements from US GAAP to local statutory / local tax requirements for all assigned legal entities and ensure timely compliance of statutory deadlines
- Collaboration with Accounts Payable and supported affiliates to ensure correct accounting treatment of transactions
- VAT compliance for assigned entities
- Primary contact for internal and external audits
3
Experience For L&D Shared Services Manager Resume
- Utilize sound financial management principles and continual review of appropriate management information reports (e.g. Profit and Loss, Job Profitability, budgeting, collections)
- Manage Accounts receivable and Payable
- Set up Contract information in PeopleSoft
- Manage and continuously develop subordinates to which are direct/indirect report to ensure established fincial goals and relationships are maintained and obtained
- Interact with all levels of management to ensure successful daily operations are met
4
Experience For Global BO Shared Services Manager Resume
- Manage processes to ensure the local team attains established payroll reconciliation, supply management, and client/vendor financial relationship goals
- Maintain frequent and positive contact with subordinates, customers and the public to ensure interactions are align with the G4S core values
- Manage vendor relationships and execute any local procurement to ensure that the office has the required support to accomplish all tasks
- Review Key performance indicators on a day-to-day basis to maintain control over operations
- Conduct all asset and fleet management requirements to ensure that all daily operations are met, and the company provided assets are in a high state of readiness
- B&O tax and business licensing management
- Fleet and asset management
List of Typical Skills For a Manager, Shared Services Resume
1
Skills For Senior Manager, Shared Services Resume
- Strong ability to elicit cooperation and collaboration from a wide variety of sources, including upper management, stakeholders, and other departments
- Very strong understanding of business strategies and drivers, particularly in a sales organization
- Experience with systems planning, development and design, and configuration of on-premises and cloud, SaaS solutions
- Excellent knowledge of services development, systems analysis, specifications techniques and implementation strategies
- Strong functional knowledge of the University’s business domain
- Global Shared Services experience highly desirable
2
Skills For Senior Manager PP Shared Services Resume
- In previous provider management experience within a healthcare environment
- Project management experience of complex enterprise solutions
- Experience with the Office365 platform, and best practices for its use, particularly with SharePoint Online
- Experience in service desk management for large enterprise applications
- Experience in software QA methodologies, technologies and best practices
- Provide coaching and counselling to team members including succession planning and developmental opportunities
- Adept at quickly learning, understanding, and applying new technologies and process frameworks
- Proficiency in using Microsoft tools including PowerPoint, Excel, Word, and Outlook
3
Skills For L&D Shared Services Manager Resume
- Provide training and monitoring for all users of the Assignee Management System
- Technical understanding of revenue cycle technology platforms
- Translate regulatory, business environment, technical understanding to action plans and issue resolution
- Consult and provide guidance on the ever changing healthcare environment
- Adept at conducting research into technical or project-related issues and products, to continually improve processes and solutions as technology changes
- Lead the ongoing development and maintenance of the Assignment Management System and GM data integrity
4
Skills For Global BO Shared Services Manager Resume
- Initiate ongoing development of performance and process improvement initiatives in collaboration with customers and stakeholders
- Global Shared Services Team: Lead the GM Shared Services team to ensure ongoing delivery of quality services to customers
- Work with HR to maintain staffing levels and address performance issues
- Data Management: Deliver accurate data reporting services to GM Shared Services customers and stakeholders
- Lead monthly close, analytics, and control related to intercompany activities
5
Skills For Global Mobility Shared Services Manager Resume
- Stays abreast of changes in healthcare reimbursement models and can provide SME services around such changes
- Collaborate and navigate in a complex environment
- Abstract institutionally focused business problems in order to support the development of new and more efficient solutions
- Lead management of Shared Service Function
- Lead development of Vendor Management process within Shared Services Function
- Monitor KPI achievement within Shared Services function
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques and coordination of people and resources in finance and accounting. The ability to encourage and build mutual trust, respect, and cooperation among team members is essential
6
Skills For NA Shared Services Manager Resume
- Effectively work and influence at all levels of the organization
- Managerial experience over diversely skilled staff
- Proficiency leading and managing teams
- Drive for results and ability to learn on the fly with flexibility to quickly adapt to new challenges
- Manage external vendor relations for the team at DJO and act as a liaison amongst external vendor and internal stakeholders
7
Skills For Manager Shared Services Management Resume
- Develop, review and respond to GM Shared Services customer, vendor and stakeholder key performance indicators and customer satisfaction levels
- Reconcile data provided by vendors and other internal stakeholders to allow for payment of services
- Collaborate and provide input to GM Operations team to provide solutions in relation to the global GM function
- Maintain in-depth knowledge of the company’s Global Mobility policies and practices
- Communicate job expectations, monitor performance and appraise job results
- Communicate to external vendors and other stakeholders the required method and frequency of data to be delivered to GM Shared Services for reconciliation
- Develop internal audit and governance practices to ensure integrity of data in the Assignee Management System
8
Skills For IT Shared Services Manager Resume
- Review policies and streamline department’s processes including integration and management of resources, operations of learning centre, maintenance of learning management system to improve customer experience
- More than 5 years of general accounting experience ideally in an International environment with exposure to VAT and statutory accounting
- Experience in a Financial Services, Financial Operations or Accounting role
- Experience working directly with customers in a hands-on way
- Building a larger team, to support our expansion through hiring, coaching and developing staff, using achievable actions plans
- Purchasing, ordering supplies, scheduling vehicle maintenance, ordering Purchasing Orders
- Monitor and track timely processing of payments and update expenditure and billing records in compliance with company’s policies
9
Skills For Manager, Shared Services & Outsourcing Resume
- Dotted line reporting to the Head of Finance in Japan and directly reporting the Global Head of Shared Services in New York
- Ensure that all A/P and A/R activities in support of the segments are being completed in accordance with SLA’s and other performance goals
- Establishing and fine tuning polices and best practice processes to ensure the financial integrity of Shared Services. Understanding all key controls for these activities and building a team to support control and compliance for financial transaction management
- Assist in the development and implementation of International accounting and SOX policies/processes
- Address any issues, provide feedback to ensure that the needs of each individual client are heard and are being met
10
Skills For Shared Services On-site Manager Resume
- Oversee annual review of existing contracts
- Document, revise and advice action plans to improve Supply management, Spending and min/max supply levels
- Attend weekly meetings with Operations Management, Human Resource Management, and labor scheduling to align organizational goals
- Coordinate with Human Resources and Labor scheduling on new hire availability, qualifications and schedule as needed
- Revenue Cycle Support: 80%
- Establish and standardize internal advisory tools and delivery frameworks and support new intellectual property and go to market development
- Gain in-depth understanding of the Company’s operation models, organization structure and proprietary technology platforms to be involved in architecture of the Accounting Shared Service Center
- Participate and lead deep dive of process and document gap analyses with regards to special integration projects as they pertain to acquisitions and other migrations; gain understanding and application of best practices; play a hands-on role in proposing and testing solutions and manage the integration process with regards to billing and revenue
- Responsible for Salesforce/SharePoint case management and facilitating development and maintenance of process and procedures surrounding case management
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