Manager, Program Management Resume Sample
Roxane Dickinson
135 Yadira Ways,
Phoenix,
AZ
+1 (555) 579 1444
Work Experience
Manager, Program Management
02/2018
-
PRESENT
Houston, TX
- Define, recommend and manage implementation of Lean best practices, and standardized methodologies for process transformation
- Establish and maintain an assigned portfolio of process improvement initatives
- Align processes and methodologies with DTSS Continuous Improvement initatives
- Report improvement metrics into overall DYSS Continuous Improvement reporting framework
- Measure adoption of new processes across EIS to ensure continued improvements are effective and drive the most value for EIS and its customers
- Align and support EIS leadership and management with communications best practices
- Establish and maintain effective processes for planning and monitoring individual projects in the the assigned portfolio, as well as at the collective, program level
- Oversee the planning, scheduling, and assigning of key resources across multiple projects
- Communicate project status report to key clients, stakeholders, and management including cost vs budget, variances, project risks, etc
Manager Program Management
11/2012
-
09/2017
San Francisco, CA
- Establish a communication process that incorporates issue tracking, escalation, and resolution
- Align with DTSS Program and Portfolio Management techniques and reporting responsibilities
- Work cross functionally with the Amazon Instant Video content licensing, product management, engineering, merchandising and finance teams to document and define initiatives and drive them through execution
- Well-developed ability to ‘read the room’, to know what is possible and what is not, and to know how to navigate both strategic and tactical engagements efficiently and effectively
- Defining, monitoring and responding to program’s success metrics
- Assure adherence to, and maintenance/creation of, Engineering Product Development SOP’s (SOP 082 in particular) that pertain to, or impact new product development
- Establish goals, plans and related metrics, track progress, and operate through obstacles to achieve program objectives
Program Manager, Program Management
10/2009
-
09/2012
Los Angeles, CA
- Create reporting and dashboards for critical metrics to illustrate progress against goals to support team activities and report to management on weekly/monthly basis
- Work cross functionally with the content licensing, product management, engineering, merchandising and finance teams to document and define initiatives and drive them through execution
- Leadership and Accountability
- Manage a team of project managers and cross functional project management teams to deploy advanced products, dedicated access services, hospitality, trunk service (PRI/SIP), and any other applicable Spectrum Enterprise service offerings into strategic level customers across our footprint
- Manage inter/intra departmental and customer communications on project timelines and ensure accurate status reporting
- Manage ongoing operational support, communication and implementation of products, processes, system enhancements and software releases. Provide business requirements to support system enhancements, as applicable
- Define performance metrics and management of sales and order operations performance dashboards (weekly, monthly, quarterly, yearly) to allow for comparison to predetermined goals and objectives as well as tracking of ongoing projects
Education
Keiser University - Daytona Beach Campus
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Strong planning, scheduling, prioritization and organization skills
- Strong cost management and program performance monitoring skills with demonstrated program management performance for on-budget completion
- Proven team leadership experience leading diverse, globally distributed teams of 15+ people including managerial experience
- Excellent written and verbal communication skills, including the ability to digest information quickly and repackage for broadcasting
- Excellent oral and written communication skills including the ability to create and deliver clear and concise presentations to government stakeholders
- Intermediate to advanced presentation skills. Demonstrated comfort in presenting to mid to senior level cross functional audiences
- Strong project management skills and track record of running full project life cycles
How to write Manager, Program Management Resume
Manager, Program Management role is responsible for leadership, interpersonal, presentation, business, facilitation, english, organization, planning, advanced, development.
To write great resume for manager, program management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Program Management Resume
The section contact information is important in your manager, program management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Program Management Resume
The section work experience is an essential part of your manager, program management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, program management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, program management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Program Management resume experience can include:
- Excellent communication (written and verbal) and presentation skills with proven ability to communicate with all levels of the organization
- Excellent program management skills, in particular in driving go-to-market solutions in a corporate setting
- Strong analytical and reporting skills. Managing data and information to report KPI’s and update progress against program objectives
- Strong communication skills in English and business acumen
- Excellent communication as well as presentation and facilitation skills
- Solid leadership and management skills, particularly “influence management” and “conflict resolution”
Education on a Manager, Program Management Resume
Make sure to make education a priority on your manager, program management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, program management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Program Management Resume
When listing skills on your manager, program management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, program management skills:
- Possess solid interpersonal skills and the ability to effectively organize and communicate with cross-functional teams
- Fluent in English, demonstrated strong writing skills
- Demonstrates effective consulting, negotiating, and persuasive skills to diverse audiences, promoting constructive confrontation and issue resolution
- Ensures work request in-take, portfolio management/prioritization and capacity planning meetings processes are established and managed effectively
- Excellent leadership and communication skills at all levels within the organization
- Excellent written and oral English & Chinese skills
List of Typical Experience For a Manager, Program Management Resume
1
Experience For Manager Program Management Resume
- Demonstrated experience in building robust R&D processes and project execution
- Demonstrated experience in building robust R&D processes and project execution,
- Driving innovation that improves the customer experience and continuously removes cost from our fulfilment network
- Experience running multiple projects directly while managing engineering resources,
- Develop strong working relationships with remote teams, gaining trust and working together to solve painful problems
- Experience in managing/implementing large scale technical infrastructure or hardware projects and programs (8 years)
- Experience in Project Engineering, Operations Management or Customer facing position in the aerospace industry
- Experience in creating and maintaining budgets and expense management,
2
Experience For Manager, Program Management Engineering Resume
- Adapts quickly to changing environment and is able to work through ambiguity and shifting priorities
- Demonstrated operational excellence in leading large, complex programs, across regions
- Five years’ experience as a program/project manager in the digital media, gaming, e-commerce, or network services industries
- Product engineering or program manager experience required
- Experience in software industry
- Proven knowledge of product and GTM lifecycles for B2B technologies
- Facilitate the alignment of priorities between business and Client Applications teams
3
Experience For Program Manager, Program Management Resume
- At least two years’ experience in a direct managerial capacity, preferably in a program, project, or product management discipline
- Experience in managing a Project Management Office (PMO) in a corporate, technical environment
- Establishing strategy and direction for PD PMO, including researching, defining and documenting processes and practices
- Supporting Engineering management in planning of project Human and Computing resource needs
- Building, leading and mentoring teams, directly or indirectly (i.e. via cross-functional leadership of project teams. (8 years)
- Defining and managing key budget and Head Count deliverables/schedules and driving cross functional activities
- Supporting Engineering management to drive execution excellence, including key metrics like Time-to-Market, R&D Efficiency, and Silicon Quality Indicators
- Communicating at multiple levels, including to senior executives, on strategy and project status
- Landing Systems wide role (OE, Aftermarket, MRO), reporting directly to a Business Unit SLT member
4
Experience For Manager Program Management, Digital Products Resume
- Managing horizontally across several functional organizations, including Finance and Human Resources
- Working hand-in-hand with engineering counterparts across the global sites to plan/align budget, head count, operational efficiencies
- Landing Systems wide leadership for successful development, implementation and compliance of UTAS product introduction (UPI)
- Managing Program Managers (Overview)
- Working collaboratively with the AMD Program Management community to track Key Metrics and help continuous process improvement
- Thinking creatively about how technology can enable a low overhead field management structure
- Leading daily activities of a team of geo-located Project, Program, and Technical Program Managers
- Developing Amazon best practices for internal operations
5
Experience For IT Manager, Program Management Resume
- Contributing to strategic projects across the R&D program portfolio such as portfolio planning, due diligence, and long-term planning
- Partnering with functional team members to monitor program spend against budget, and to develop project scenarios for decision making
- Using key project management tools to enhance project and program delivery and information dissemination to the team and key stakeholders
- Contributing to development and review of corporate communications
- Supporting other initiatives as needed
- Resolving requirement conflicts
- Track record of hiring, building and managing team
6
Experience For Principal Manager, Program Management Resume
- Participates with cost accounting, marketing management, and other functional areas in the development of pricing and cost recommendations
- Participates in the development of sales forecasts for use in production planning, manufacturing operations and for controlling inventories
- Create test cases for system changes including regression testing to ensure change has been properly configured and execute testing with stakeholders
- Initiate strategic partnerships with technology companies (including startups) that are developing adjacent new cutting-edge solution elements
- Proposal of contingency planning as needed, creating strategies for continuous improvement within the team
- Establish project delivery methodology, with a particular focus on getting the most out of our engineering teams
- Ensure that engineering disciplines are followed to ensure design output meets design input, and are successfully transferred to manufacturing products
7
Experience For Pr Manager, Program Management Resume
- Participate in recruitment and hiring activities as well as engage in training and internal initiatives
- Contribute to the ongoing development of the program management domain and support knowledge sharing
- Oversees the progress and activities of one or more Program Teams, issuing a monthly report, managing individual programs on an as needed basis
- Provides valuable input to senior management on making decisions regarding the appropriate risk when there is substantial program impact
- Understand and develop leading verses lagging indicators
- Develop and understand principles of program planning (i.e.: developing a Bill of Materials and Basis of Estimate)
8
Experience For Associate Manager, Program Management Resume
- Responsible for people management of a team of 5+, providing performance reviews, continual feedback, coaching, and career growth for direct reports
- Provide key leadership in driving cross-functional new product development core teams, focused on ensuring the teams deliver new or next generation products
- Deliver project analytics according to market segment, category of project and resource mapping
- Review incoming project requests ensure they contain adequate requirements for the PM to begin work, including a realistic due date
- Coordinate in business development initiatives, preparing and participating in pitches to prospective clients
- Manage all team members guiding the product readiness reporting process
- Maintain the tracking and delivery of ongoing readiness risks and status to business units
- Able to work independently, pulling together cross functional team members to resolve engineering and logistical issues
- Product Line Core Team’s integrated schedule, managing critical path and drive schedule for the best possible milestone dates
9
Experience For Manager Program Management, Hardlines Resume
- Utilize Agile principles, plan and schedule project timelines, milestones and deliverables using appropriate tools
- Build a capacity planning process for internal and external resources, across teams
- Establish and development project planning process
- Establish pricing, negotiate and manage the timely submittal of major proposals, quotations and contracts
- Multi-Tasking -The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds. touch. or other sources)
- Confer with Senior Management to review progress and discuss required changes in objectives resulting from current status and conditions
10
Experience For Manager, Program Management Excellence Resume
- Basic understanding of intellectual property (IP) considerations,
- Proficient working with MS Project, Excel, PowerPoint, Word
- Work directly with cross-functional teams to review impacts of upcoming business services deployments
- Performs in interviewing process of new hires in PMO, and potentially other functional areas as well
- Monitors resources and assists with coordinating the work flow of each Program Manager
- Leads project planning and commitment process
- Maintains project transparency through formal, written communications and reporting status systems
- Successful track record in managing complex aerospace/defense programs as a prime or sub contractor to a domestic or foreign military organization
- Contracts Administration on issues pertaining to contract requirements, changes, and interpretations
List of Typical Skills For a Manager, Program Management Resume
1
Skills For Manager Program Management Resume
- Strong interpersonal skills to work with other departments in a tactful, collaborative and effective manner
- Excellent meeting facilitation, planning and management skills are required
- Demonstrated ability to work effectively with executive management and customers
- Proven ability to manage to plan and resolve issues, Effectively clarify issues and actions
- Possesses excellent people management skills
- Has demonstrated knowledge of/skills in the content areas of
- Planning and Organizing: evaluates priorities and prioritizes appropriately; resolves conflict and communicates intentions clearly; delivers on time
- Proven experience in coordinating teams and communicating to senior management
- Hands-on experience in project/portfolio resource planning, reporting, prioritization
2
Skills For Manager, Program Management Engineering Resume
- Proven experience in packaging development
- Proven experience migrating an organization from waterfall to agile based SDLC
- Demonstrated experience in leading a large scale customer program execution in a global or Joint Venture company
- Well-developed leadership and big-picture thinking skills, with the ability to excite and lead others through influence in a highly collaborative environment
- Strong existing network and experience in areas relevant to Intuit’s CSR vision and focus
- Exceptional management, coaching, and associate development skills
- Intermediate to advanced skills in PC based documentation tools including MS Office and MS Project
3
Skills For Program Manager, Program Management Resume
- Communicate clearly and interface effectively with a diverse group of individuals
- Effectively communicate both verbally and in written form with Manager, team members, cross-functional stakeholders, tool users, and 3rd party partners
- Experience as Program Manager on large business transformation Projects and Program(s). This includes demonstrable experience in
- Program/project management experience in a mid-size or large company with a proven track record of successful delivery
- Knowledge of and demonstrated experience in SAP project or program management processes and methodologies
- Proven experience in the Agile space as a Coach, Product Owner, Scrum Master and/or Engineer
4
Skills For Manager Program Management, Digital Products Resume
- Experience with tools used to measure effectiveness of build, management, and test of automation development environments
- Demonstrated the leadership skill, the ability to coordinate resources and to make decisions by assessing different options
- Have the interpersonal skills to develop a trusted relationship with employees, vendors and customers
- Prior Program Management experience, understand and be able to develop business case
- Knowledge of and/or experience in software development desired. Agile experience highly desired
- Motivated, organized self-starter with the ability to solve complicated problems effectively
- Knowing the ins and outs of daily field operations pain points, and establishing excellent working relationships with field partners to identify ways to solve
- Ensuring effective program team meetings, logistics and documentation
- Developing a framework for effective standardization across different verticals
5
Skills For IT Manager, Program Management Resume
- Experience with manufacturing and/or manufacturing coordination/planning/scheduling is desired
- Experience developing and formalizing processes spanning diverse functional groups
- Experience in finance, contracting, export regulations, engineering, logistics manufacturing and supply chain management
- Good comment in English Speaking, reading and writting
- Demonstrated autonomy leading new product development programs from concept to production using a structured process
- Effective communicator in both speaking and writing
- Strong familiarity of our market in China, including knowledge of culture and political environment, key decision makers and decision making process
- Experience with driving and delivering large/complex global programs with cross functional stakeholders
- AR/Billing systems or consulting experience
6
Skills For Principal Manager, Program Management Resume
- Experience in partnering with or supporting senior level executive(s) or broad business divisions
- Oversee team of program managers ensuring compliance to company policies while providing mentorship and guidance less experienced team members
- Experience within PCF and/or Retail & Business Banking LOBs would be considered an asset
- Experience working with other Functional Leaders on optimization of business execution
- Demonstrates openness to feedback and coaching
- Experience in Account Management, Incident Management, or Escalations leading resolutions to major events with external clients
7
Skills For Pr Manager, Program Management Resume
- Progressively responsible experience in engineering or related technical discipline
- Experience leading projects in a medical device, biomedical or high technology industry
- Solid understanding of Design Controls
- Previous senior project or program management and/or relevant consulting experience
- Experience in leading different internal teams to jointly accomplish a task
- Industry work experience in Gaming, Front-end Software Development, Social Network, or OTT services
- Experience with managing both internal and external partners in remote locations. Collaborate and manage the business relationship
8
Skills For Associate Manager, Program Management Resume
- Experienced managing multiple projects and clients simultaneously
- Experienced working online with remote teams
- Experience with test case creation and testing coordination
- Direct, working people management experience
- Execute multi-purpose programs simultaneously utilizing six sigma and project management methodologies to ensure maximum project effectiveness
- Validate the developing products are reliable and of quality
- Experience applying PMI best practices in an
9
Skills For Manager Program Management, Hardlines Resume
- Prioritize programs and projects based on changing functional needs, resource capacity constraints, risk exposure, and interdependencies
- Attention to detail and effective problem solving to deliver program success
- Demonstrated Business acumen and leadership in business tradeoffs
- Leadership experience, 3 years
- Formulate, implement and track career development plans for team of highly skilled resources
10
Skills For Manager, Program Management Excellence Resume
- Experience working in a global environment, managing multiple simultaneous projects
- Demonstrated bias for action with strengths in problem solving, issue-resolution, attention to detail
- Demonstrate long-term success in growing a business
- Experience in BI tools and management reporting
- Experience in operations, general management or engineering fields
- Experience in project management and pharmaceutical industry
- Previous experience working on confidential high-tech programs and/or products
- Several years of relevant work experience in program management
List of Typical Responsibilities For a Manager, Program Management Resume
1
Responsibilities For Manager Program Management Resume
- Makes valued contributions to solving organization-wide issues by embracing Nordstrom’s “fail forward” culture and the organization’s mission, vision and values
- Gain support for recommended programs using strong written, verbal and visual communication skills
- Work experience in Program Management with a demonstrated track record of delivering business value using technology solutions in network space
- Professional experience, including experience operating in highly cross-functional and fast-paced environments
- Demonstrate an understanding of digital technologies and a strong grasp of the tools
- Assist by establishing priorities across all Sustaining programs for factory-related issues
- Experience navigating matrixed businesses and functions at all organizational levels, including senior leadership
2
Responsibilities For Manager, Program Management Engineering Resume
- Technical team management experience and building an organization through continual coaching and career growth opportunities
- Development management experience, including leading multiple teams
- Experience working with client facing projects/ with Conversions and/or Implementations
- Experience working in IT or a software development setting (6 years)
- Experience in developing business cases for funding justification
- Problem ticketing, incident management, and issue escalation experience
- Experience managing a team of Program Managers
- Significant experience in material handling of wide range of retail products
3
Responsibilities For Program Manager, Program Management Resume
- Experience with managing large-scale technology projects with delivery accountability
- Digital and/or Operational experience related to Supply Chain Management, Manufacturing, Operations and Finance roles
- Experience in global setting
- Experience interacting with technical teams to manage a product roadmap
- Experience in leading project and SW teams
4
Responsibilities For Manager Program Management, Digital Products Resume
- Experience in banking, financial services, and/or software industry
- Strong knowledge of Excel, Visual Basic and/or other programming languages
- Experience as a project manager in IT or a software development setting (4 years)
- Senior leadership experience in creating programs to support a business, division or group goals
- 7 +years of previous senior project or program management and/or relevant consulting experience
5
Responsibilities For IT Manager, Program Management Resume
- Experience in managing enterprise level programs
- Experience in a related field
- Analyzing performance reports and maintaining and publishing KPI’s and ensuring targets are met
- Understanding of ERP systems’ (such as Oracle, SAP) standard Procure-to-Pay and Order-to-Cash business processes
- Willing to relocate to India
- Initiate and maintain risk and issue tracking, taking responsibility for identifying and coordinating mitigation strategies
- Comfortable in different roles, sometimes supporting, sometimes leading and has the ability to “roll up their sleeves” and jump in, along with managing
- Involved in developing, modifying and executing operational policies that affect immediate operations
6
Responsibilities For Principal Manager, Program Management Resume
- Primary focus on XH (Xfinity Home) devices management; adding/removing/swapping devices onto production (Test/QA, Demo, Showcase, Office) and Trial accounts
- Facilitates meetings in a professional and efficient manner demonstrating best practices for meeting management and applying the “Golden Rules”
- Familiarity with using, debugging and troubleshooting devices and gadgets
- Support customer requests during Specing meetings by determining the feasibility and price of each of them
- Participate in setting and executing the vision, mission and goals for the department and team
- Implements operational policies when selecting methods, techniques, and evaluation criteria for obtaining results
- Work closely with sustaining product leads to close customer and engineering escalated issues
- Document & drive the sustaining engineering processes
7
Responsibilities For Pr Manager, Program Management Resume
- Proactive approach in anticipating and managing project lifecycle events, issues and obstacles
- Ensure on-time delivery of PMO commitments through the planning, execution and monitoring of project/program work within the team
- Develop an in-depth understanding of Amazon’s products, business models, payment & billing architecture and financial operations
- Drive packaging inputs, manage iterations, and route approvals with global content owners, marketing leads and legal
- Drive delivery while continuing to maintain employee engagement and development of team members keeping patient first top of mind
8
Responsibilities For Associate Manager, Program Management Resume
- Review and approve project budgets, funding requests, forecasts, invoices, cost allocations and reporting
- Own creation, changing and executing on SLS policy
- Industrious, innovative thinkers who are as comfortable leading nimble productions as they are managing large institutional processes
- Collect data, analyze it and interpret it for purposes of driving Program tasks and measuring against program objectives
- Serve as a primary point of contact for management regarding progress and goals
9
Responsibilities For Manager Program Management, Hardlines Resume
- Communicate with key stakeholders including development teams, operations, product, divisional stakeholders, etc. as required
- Track program against schedule and phase review objectives, reporting progress against program goals as cadence specifies
- Track record of successfully managing programs from start to finish
- Provide direct and ongoing leadership for a team of Program Managers in PlayStation program management
- Agile thought leader with an understanding of Waterfall
- Assignments are received in objective-oriented terms. Work is reviewed in terms of meeting objectives and schedules
- Responsible for managing a department(s), and all projects assigned to the department
10
Responsibilities For Manager, Program Management Excellence Resume
- Drive closure of all sustaining eSSD customer issues through factory teams. Provide daily updates on customer escalated issues
- Pull together factory functional teams as necessary to help resolve engineering issues
- Lead a cross-functional team on product life cycle (PLC) deliverables for entry into sustaining through End of Life (EOL)
- Assist in coordinating root cause F/A, closure & verification through factory teams on all drive failures through product EOL
- Background in failure analysis, yield reduction, and transfer activities into high volume manufacturing is desired
- Assign resources from the project management and design teams according to bandwidth and expertise
- Request additional project resources as necessary, including content managers and infrastructure team members
- Partner with PM to manage scope and schedule changes, escalating to Creative Director when necessary
- Hire & develop a team of program managers/business analysts to achieve best-in-class planning, execution and operational readiness bias for action
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