Manager, Quality Resume Sample
Jarred Pagac
395 Celia Groves,
Phoenix,
AZ
+1 (555) 393 5984
Work Experience
Manager, Quality
04/2018
-
PRESENT
Boston, MA
- Driving product quality from a customer perspective from concept to launch. Support quality assurance programs, ensuring adherence to cGMP, support compliance and food safety audit and testing requirements, ensure compliance with final product testing, and ongoing manufacturer quality programs
- Creating, maintaining and monitoring quality processes that ensure manufacturers meet our requirements around traceability and authenticity
- Support cross-functional teams in assessing and working with chosen suppliers to ensure an optimized manufacturing process is in place, including all aspects of raw materials, packaging, authenticity, required equipment, and test parameters are in place to deliver against the consumer and brand needs
- Defining the KPI’s and test plans for production runs including pilot and first production runs. Collaborating with cross-functional team members including Product Development, Sourcing Management, and Category Management to lead a successful scale up process for new product lines
- Identify and communicate roadblocks or risk areas in projects that could impact the timing or quality to deliver new products on time and on budget
- Managing continuous improvement projects to mitigate repeat issues, shorten project cycle times, and improve process efficiencies
- Supporting supplier and Commercialization manufacturing improvement, optimization and cost savings opportunities
- Supporting cross-functional compliance with document management system including technical product specifications (formula specs, packaging specs, BOMs, quality test plan and standards), COA’s, trial documents, etc
- Conducting data analysis of customer feedback across many different categories to develop and drive action plans to support project and supply chain growth and improvement activities
Manager Quality
02/2013
-
02/2018
Philadelphia, PA
- Traveling as needed to meet with suppliers and support trial activities
- Supporting audit processes and tools to ensure supplier compliance to internal (Amazon) and external (Regulatory) standards and requirements
- Equivalent combination of education and professional work experience required
- Participates and assists in the development of IT strategy and roadmaps for the Quality and Lab areas in collaboration with business and IT peers. Works closely with the Operations and IT organizations to develop standardized global business processes
- Leading the growth in team, quality, reputation, and financial performance for learning content projects
- Lead and drive process and production excellence for learning solution projects
- Lead a team of Quality Analysts and Content reviewers to meet business goals. Coach and guide team on process and production excellence
- Ownership and Accountability for the Content Quality produced at Hyderabad
Manager, Quality Investigation
10/2006
-
12/2012
Los Angeles, CA
- Lead quality improvement projects across product types
- Create a climate of collaboration and teamwork among leaders and co-workers
- Experience in working with and managing teams including remote teams
- Loading of BOM’s onto JDE to ensure that production can continue without delay
- Train secondary person as back-up
- A tertiary qualification in Quality Management or equivalent
- Very good knowledge of MS Office, extensive experience in dealing within an ERP system, e.g. Oracle or SAP
Education
Missouri University of Science and Technology
2001 - 2005
Bachelor's Degree in Engineering
Professional Skills
- Proven data analysis skills with 3-5 years’ experience in analytics or similar function
- Strong written and oral communication skills with extensive metrology experience required
- Excellent verbal and written skills; and working knowledge of deviation management and change control processes
- Strong investigational and troubleshooting skills
- Strong effective leadership skills
- Excellent English and communication skills required
- Other capabilities include strong written and oral communication skills
How to write Manager, Quality Resume
Manager, Quality role is responsible for leadership, interpersonal, negotiation, organization, technical, software, auditing, communications, english, microsoft.
To write great resume for manager, quality job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Quality Resume
The section contact information is important in your manager, quality resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Quality Resume
The section work experience is an essential part of your manager, quality resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, quality responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, quality position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Quality resume experience can include:
- Ensuring external audit schedules for external suppliers/contractors are prepared, approved, issued and kept current to accurately reflect the status of all audits/assessments
- Strong personal leadership with demonstrated competency interfacing with senior leaders, strong networking and relationship building skills
- Excellent written and oral communication skills. Experience presenting senior leaders within or outside of one’s place of employment
- Position requires proven organization, negotiation and problem solving skills in a healthcare setting
- Excellent writing proficiency and verbal communications skills
- Experience in applying root cause analysis tools and implementing effective CAPAs
Education on a Manager, Quality Resume
Make sure to make education a priority on your manager, quality resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, quality experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Quality Resume
When listing skills on your manager, quality resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, quality skills:
- Strong interpersonal skills, with emphasis on succeeding in a team environment
- Demonstrated oral and written communication skills with all levels of organization and external customers
- Computing skills including applications (MS Office, Visio, SVN, Jira, SharePoint, TFS, etc)
- Experience accessing electronic databases and also skill in using and creating spreadsheets
- Solid knowledge of and experience working with international quality regulations, including US 21 CFR 820 (QSR) and ISO 13485
- Experience in related industry, including quality experience (TQM, ISO 9000, M1003, SPC, Preventative Maintenance programs, etc.)
List of Typical Experience For a Manager, Quality Resume
1
Experience For Manager Quality Resume
- Three to five years’ experience in related industry, including quality experience (TQM< ISO 9000, M1003, SPC, etc.)
- Serve as the SME for process improvement and technical skills development for the quality organization
- Participate and/or Lead cross-segment teams (and others) on the skills and techniques to investigate and resolve customer/consumer complaints
- Assure that controls are in place to effectively and accurately process customer complaints investigations and Post Market Surveillance investigations
- Experience with establishing processes and developing/documenting procedures
2
Experience For Manager, Quality & Access Resume
- Proficiency in project planning and execution; demonstrated understanding/proficiency with lean manufacturing principles/tools
- Experience in managing/motivating a team
- Experience with training, quality measurement and reporting
- Experience in successfully leading and managing an ISO certification process
- Previous experience in preparing and giving professional presentations is desired
- Creativity and effectiveness in approaching and solving technical problems
- Manage ABR (Application base Reliability) to make sure product reliability test effective execution & achieving standards
3
Experience For Manager, Quality Investigation Resume
- Improves the effectiveness and consistency of internal audits and drives efficiency by reducing redundancy with other audit processes such as OE and RCMS, as
- Identify the current technical skill level of all associates and develop strategies for improvement
- Communicate to relevant personnel all information essential to ensure the effective implementation and maintenance of the SQF System
- Monitor the overall effectiveness of the quality management system
- Lead quality oversight of validation program
4
Experience For Assistant Manager Quality Resume
- Ensuring washing quality through problem solving techniques on a day to day basis so that the delivery matches the quality requirement of our buyers
- Working knowledge of the QMS workstreams, including Service
- Ensuring CIVA has appropriate procedures, processes, controls, resources and training available to ensure all products conform to specification
- Maintaining the external audit schedule and approved list of contractors / suppliers used by Catalent in conjunction with all other Catalent global sites
- Working knowledge of the application of designed experiments and statistical analysis of operations, processes and products
- Responsible for defining, compiling, analyzing and reporting all quality related metrics
- Employee development activities such as hiring, training, cross training personnel for current roles and developing them for future roles
- Expert understanding of qualifying engineering sciences
- Assist Quality Director in establishing, implementing, and maintaining the quality management system for the Software Organization
5
Experience For Manager Quality Inspections Resume
- Provide advanced quality planning support to the manufacturing plant
- Maintain nonconforming material system including disposition of material
- General knowledge of company primary & finishing manufacturing operations
- Assists with Peer Review system and functions as resource for GAMC, teaching others and preparing requested reports
- Understands product manufacturing processes in order to analyze risk factors using statistical data’s to prevent from quality problems
6
Experience For IT Manager, Quality Complaint Management Resume
- Benchmark world-class supplier quality management to ensure supplier quality improvement with the goal of eliminating incoming inspection
- Coordinate Quality actions from all functions (Engineering, Manufacturing, Procurement, Service, and Category) in Tier 1-3 project core teams
- Have a clear understanding of triggers & timing of key quality deliverables throughout project and the WPD process
- Support QM System harmonization including standardizing SDLC
- Develop and manage departmental budgets, including performance measurement and reporting
- Responsible for Quality awareness in all LyondellBasell divisions as well as developing and communicating Quality risks and improvement plans
- Identify critical points in the manufacturing process and define sampling procedure
- Interact regularly with engineering, manufacturing and service functions to establish quality standards for raw material, work in process and finished products
- Assists in establishing a quality monitoring system
7
Experience For Manager Quality Avilla Resume
- Maintains inspection defect database, publishing reports and making queries
- Maintains customer labeling strategy, including generation and procurement
- Close visual acuity to perform tasks such as viewing a computer terminal and extensive reading
- Production Management (Washing), Quality Control/Audit, Textile Engineering
- Occasional climbing steps and ladders and, on occasion, heights reaching 20-30 ft
- Plan, conduct and report external supplier and internal audits and assessments in line with external audit Standard Operating Procedures
- Supervise and/or coordinate all work carried out by support groups, including: test labs, material labs, gage labs, layout services, etc
- Maintain operating budget for Quality Assurance Department
8
Experience For Manager, Quality Ratings Resume
- Ensure proper training for quality related resources: (internal auditors, Quality Engineers, Quality Technicians, etc.)
- Maintain various accreditations and act as representative during audits for accreditation
- Identify and coordinate required training
- Coordinate and manage the customer complaint and corrective action reporting system
- Possess a fundamental understanding of all inspection equipment and practices
- Assess and make recommendations regarding equipment
- Assure that product is manufactured according to procedures
- Primary responsibility for receiving and final inspection function
9
Experience For Manager, Quality, Global Resume
- Works collaboratively with Operations and Problem Management in problem solving activities or functions
- Take lead in setting up SLA , KPI’s , work with Operations and Customers to define measurements
- ME (Manufacturing Excellence) Team
- External: 3rd party testing institutes
- Responsible for major and complex assignment with long-term business implications, while contributing to the overall services and business strategy
10
Experience For Manager Quality Controls Resume
- Promote "Achieving Excellence" initiatives
- Support the quality system and the product needs of customers, ensuring customer satisfaction
- Leads the Quality Network to share leading practices, maintain alignment across sites/businesses and continuously improve quality processes
- Coordinate internal and external quality audits and associated training
- Engage with business, manufacturing supply chain, procurement and other effected functions to ensure Quality is embedded part of their processes
List of Typical Skills For a Manager, Quality Resume
1
Skills For Manager Quality Resume
- Strong leadership skills and teamwork capability
- Applies supervisory skills to improve efficiency and accomplish operational objectives within own unit
- Organize, lead projects and audits effectively
- Effectively communicate with both verbal and written with internal and external customers at all levels
- Follow up on internal and external corrective actions to ensure timely implementation and validate their effectiveness
2
Skills For Manager, Quality & Access Resume
- Experience food industrial experience in Quality Assurance
- Good Experience in software development (requirement specification, code implementation and testing) as well as agile software development
- Be able to effectively communicate with customers as well as align with the internal function representatives (e.g. Customer Support, R&D and Marketing)
- Knowledge and interpretation skills for code, standards and specifications
- Effectively monitor and report status of the quality system to management
- Effectively monitor, implement and maintain regulatory requirements
- Effectively communicate and negotiate with customers
3
Skills For Manager, Quality Investigation Resume
- Working experience with IS0 9001 and basic knowledge of ISO 13485 (GxP regulations, GAMP5 and 21 CFR Part 11)
- Use process mapping techniques, lean, or Six Sigma process improvement methodology and being effective in the
- Has a good working knowledge of GMP's as they pertain to Active Pharmaceutical Ingredient manufacturing
- Accomplish goals with excellent decision making, judgment, motivation and planning capabilities
- Automotive Quality Management System Auditing experience and managing audit programs
4
Skills For Assistant Manager Quality Resume
- Demonstrates leadership by unifying stakeholders, promotes partnership and developing others
- Experience with quality investigations: investigating and writing
- Responsible for following all plant rules, Safety requirements, and Good Manufacturing Practices
- Cooperate with other functions (Production, Purchasing and Engineering) to drive improvements throughout the organization to increase customer satisfaction
- Several years of Quality Engineering/Management or closely related experience. Focus areas would include Engineering, Quality or Supply Chain
- Professional experience in a manufacturing environment
5
Skills For Manager Quality Inspections Resume
- Detailed understanding of the key phases and requirements of an effective new product development and launch methodology
- Previous experience leading audits
- Makes decisions – guided by policies and standard operating procedures – that impact the efficiency and effectiveness of own unit
- General knowledge/experience with microbiological, chemical and physical testing of food products/ingredients
- Supports validation and verification strategy for new and existing products/processes
6
Skills For IT Manager, Quality Complaint Management Resume
- Sets QC priority based on input from Manufacturing Manager
- Experience in Quality Assurance in a R&D/Manufacturing Environment
- Experience in a manufacturing environment with knowledge of regulatory requirements and standards such as ISO, AS9100 (aerospace), Nuclear, etc
- Experience of managing call quality supervisors
- Record of proven results improving site level quality metrics related to PPM and cost
- Strong working knowledge of Process Flow, FMEA, Control Plan, MSA, GR&R, LPA
- Collect and analyze data to monitor and document outcomes and cost effectiveness
7
Skills For Manager Quality Avilla Resume
- Previous Biologics, Pharmaceuticals, or Plasma Quality Operations experience
- Sets priorities for unit to meet daily deadlines; develops plans to meet short-term objectives
- Strong background in Root cause analysis
- Demonstrated ability to motivate all levels of organization
- Education to BSc level in relevant scientific topic or appropriate experience in a pharmaceutical environment
- Leadership experience focused in plant quality operations and new project management or strategy
- Extensive knowledge and experience in the management of quality programs, systems and procedures is required
- Ensure all GMP suppliers/contractors are appropriately qualified prior to use
8
Skills For Manager, Quality Ratings Resume
- Strong technical/scientific knowledge of QC, Manufacturing & Inventory processes
- Previous shop floor level experience required
- B.S. or higher in metallurgy or material sciences or equivalent experience
- Knowledge and experience with powder metallurgy
- Demonstrated results in achieving or exceeding performance standards within the scope of defined policies, procedures and regulatory standards
- Support Baked Goods division and corporate quality goals. Including implementation and compliance of initiatives at the facility
9
Skills For Manager, Quality, Global Resume
- Demonstrated ability to coach and lead others in problem solving and process improvement
- Demonstrated ability using data to support process improvements
- Experience in customer and vendor contact
- Understand the business’s needs and priorities for the product
- PCB assembly, SMT, Complex Assembly, inspection experience
- Represents QA and/or leads projects, work groups or multi-functional process improvement, change control, consolidation and standardization teams
- Assists with Onet program, assures all requirements are met for validation process and that updates are completed within specified timeframes
10
Skills For Manager Quality Controls Resume
- Experience in similar position
- Strong drive, initiative; self-starter; ability to work with limited supervision
- Continuous Improvement with project facilitation and management experience required
- Demonstrated managerial courage; self-confident and able to act as role model
- Liaising with Engineering to ensure APQP tools usage while developing new products
- Managing the audit schedule by negotiating with audit bodies on timings and frequency of audits
- Liaising with Operations to ensure compliance on sustaining projects (such as dupl./replacements, transfers, process-changes)
- Leading by example and supporting the development of his/her team-members
- Tracking and managing of customer complaints through closure
List of Typical Responsibilities For a Manager, Quality Resume
1
Responsibilities For Manager Quality Resume
- Strength in influencing and negotiation skills and ability to communicate effectively at all levels of the organization is required
- Self-motivated and flexible with the ability to work effectively in a dynamic, problem-solving environment
- Effectively manage teams
- Experience of managing call quality supervisors
- Monitor call and analysis the call pattern to identify improvement area about TMRs’ selling skill
- Evaluate telephone manner, products and guidelines of telemarketers’ calls and provide effective feedback for uplifting sales quality
- Coordinates with functional and plant leadership to prepare consolidated plant, customer, and product status information and action plans
- Being the single point of contact to manage customer escalations in case of document performance
2
Responsibilities For Manager, Quality & Access Resume
- Be positive example to his/her team-members in working effort, accuracy and discipline (coaching, training, giving guidance)
- Contribute to time to market performance by managing with customers the document performance on sustaining projects (PCN, PPAP, …)
- Support QA Director during the activities of preparation, management and hosting of External Audits
- Assists in driving continuous improvement through trend reporting analysis and metrics management
- Leads during Regulatory audits (including Kosher), 3rd party Inspections, Corporate audits, and Customer visits
- Provision of training relating to external audits
3
Responsibilities For Manager, Quality Investigation Resume
- Coordinate Quality Engineering functions and activities
- Deliver training related to quality technologies
- Create new procedures and/or improve the existing in order to facilitate and assure regulatory compliance
- Desired knowledge: Formal training on stastical and quality techniques desirable.Desirable ASQ Certified, knowledge of Six Sigma, Lean, APQP or similar tools
- Ensure metallurgical laboratory conducts the required inspections or forwards to another approved laboratory for required testing
- Train Repair Center employees on Quality Processes and Procedures and maintain training database
- Maintains sound working relationships with customers quality personnel, produces written reports and presentations when necessary
- Coordinates and oversees all Quality certification (including ISO)
4
Responsibilities For Assistant Manager Quality Resume
- Provides SME’s to help facilitate training of company personnel in quality tools, concepts, applications and workmanship standards
- Further develop and coach the already existing Backoffice in Bangalore (India)
- Insist on following of TE values Integrity, Innovation, Teamwork and Accountability
- Perform under pressure, exuding a calm, controlled demeanor
- Expert in problem solving tools such as 8D, PPSR, 5 why, Pareto Principles and data analysis
5
Responsibilities For Manager Quality Inspections Resume
- Establishes all outgoing inspection criteria based on customer input
- Develops annual operating budget for Temperature Control Services department
- Participate in process improvement and harmonisation initiatives relating to all aspects of external audit programme
- Ensure manufactured products are in compliance with engineering specifications
- Manage/develop the quality costs, yield and HFD processes ensuring integrity of the quality and financial system linkage
- Prepares quarterly and Annual Team reports for those PI Teams assigned. Provides annual reports regarding performance Improvement and Quality programs
6
Responsibilities For IT Manager, Quality Complaint Management Resume
- Highly committed to quality and understanding of quality principles
- Conduct calibration with operation team and business partners
- Maintain regular interaction with the operations leadership
- Identify and drive process improvement ideas
- Analyze measurement, audit and survey reports, identify gaps and suggest process improvements
- Review improvement ideas and guide team members
- Work closely with other Private Markets and Data Strategy managers and teams
- Extensive knowledge of venture capital, private equity, alternative investments, and hedge funds
7
Responsibilities For Manager Quality Avilla Resume
- Detailed knowledge of venture capital data points
- A&G Operations and Production Managers
- Lead annual Management Review of Quality
- Approve PPAP (Production Part Approve Process) to ensure new product before releasing to bulk production can meet product safety, Control Plan and Test Plan and other quality standards
- Graduate in Engineering with 15 years of experience
8
Responsibilities For Manager, Quality Ratings Resume
- Manage the cost of quality budgets and directed cost reduction efforts associated accordingly
- Drive Cost of Quality and Cost of Failure Reduction on monthly base
- Collaborate and drive initiatives as requested
- Operation Centers / Production Teams
- Expertise and familiarity with various enterprise Quality IT systems and business processes
- Quality-focused leadership in developing, implementing, validating and maintaining essential business systems in Quality, Product Development and Regulatory Affairs areas
- Project Management – Leads and influences team members in line with the goals of the QES projects
- Acts as the Program’s change agent
9
Responsibilities For Manager, Quality, Global Resume
- Analyze and communicate rejects to all appropriate supervisors. Establish and implement reduction plans based upon analysis to satisfy Maintenance Group’s Initiatives
- Participate on cross-functional teams to evaluate, define, and improve our processes to ensure alignment and achievement of GATX Rail Maintenance Group’s Initiatives
- Accountable for the development work getting done on time, with high quality and within desired specification
- Ensures that Process mapping and optimization is fully completed before requirements specification is finalized
- Drives, develops, and coordinates an ongoing multifaceted quality assessment program as set forth by the CMS Focused-QAPI CoP’s
- Develops acceptance criteria based upon business requirements document
- Reports back to the business on status on the delivery of features, functionality, and applications – includes business/stakeholders in product reviews to gain direct feedback
- Execute Training to personnel in Quality dept. in relation to CAN Lab Safety Requirements and Compliance to Use of CAN approved chemicals and reagents, SOP’s, Instrumentation, Documentation and Personnel safety
- Implement best practice sharing, standardization, and process excellence across the organization
10
Responsibilities For Manager Quality Controls Resume
- Administer discipline to QC Staff
- Authorize expenditures included in QC Annual Budget
- Support One Global Quality across all segments/divisions
- Support segment specific initiatives that drive process improvement and control
- Train and Lead QEx, OPEX and Lean Six Sigma initiatives
- Work collaboratively with the Segment Quality Excellence Teams to implement standard tools and process
- Work collaboratively with all segments and functions as needed
- Ensure Quality System awareness and compliance in the Region
- Directs formulation of responses to accreditation and regulatory inspections
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